bkr2021-blog

[bkr2021-blog]

AI powered solutions give enterprise a competitive edge

In this global digital world, service providers should transform their customer centric processes to remain competitive. Highly interactive, personalized and consistent communication across multiple channels is the key for enhanced customer experience. It is necessary to get a 360-degree view of the customer across all services/ products and design interactive and personalized customer messages, delivering consistent communications through all physical and digital channels.

“89% of companies surveyed expect to compete mostly in the area of customer experience, up by over 40% from just four years ago. A key to competing successfully in this area is good customer communications management (CCM). CCM improves the creation, delivery and tracking of outgoing communications across channels”- Gartner

Innovation accelerators such as AI on our CCM platform enables organizations to intelligently optimize and manage content that is the foundation of customer communications. CCM Solution built on our platform provides any service provider with a completely automated solution for handling customer communications by integrating with core billing applications and CRM/self-care applications. Multiple processes that previously catered to bill formatting, presentment and distribution is replaced with our solution. Since it is a centralized deployment with powerful multiprocessing capabilities, it can independently serve all customer communication requirements.

Having a centralized, AI-powered CCM solution like ours solves some of the biggest problems companies face around managing legacy content and creating consistent, compelling Omni-channel customer experiences that is a true game-changer.Enterprises with large customer base can intelligently manage their customer-facing revenue generating documents – bills, statements, premium receipts, invoices, etc. – without committing investments on every business process. For enterprises whose business processes are challenged by high-volume transactions, geographically spread customers, our platform is the best-fit solution since it unifies processes, systems, aligns stakeholder objectives, and enables a compelling ROI.

In conclusion we understand that customer centric CCM solution helps:

Achieving strategic business objectives: Huge reduction in storage and maintenance costs since multiple storage devices were obviated. Data integrity was ensured due to elimination of multiple applications

Reduction in operational costs of invoice creation and delivery: The CCM solution allows dynamic printing on color printers by supporting AFP format, which enabled reduction in 30% of the printing and stationery costs

What can you do to reduce costs and enhance customer experience at the same time? To learn how Intense Technologies can help your enterprise integrate a single platformto enhance customer experience, email us at internationalsales@in10stech.com or visit our website https://in10stech.com/. We look forward to helping you on your path to better customer communications.

[bkr2021-blog]

Why Small Businesses Should Be Concerned About Revenue Leakage

Your revenue is what you earn, so why would you want to miss out, misplace or have sources where revenue leaks?Many enterprises face rapidly changing business scenarios and substantial challenges to remain competitive amidst intensifying market conditions, and evolving customer expectations. This results in a critical need to reduce operating costs and digital transformation. But such change can be challenging and costly.

Revenue leakage defined

Revenue leakage is the unnoticed or unintended loss of revenue from your company. While leaks can come from both the revenue and the expenditure side, most commonly, revenue leakage refers simply to not billing (or under-billing) your customer for products and services provided. How big a problem is it? Statistics surrounding revenue leakage vary, but estimates indicate that most companies stand to lose between 1 and 5 percent of their earnings before they can be realized. For enterprise companies, this type of loss can add up to a significant impact to the bottom line. Here are four ways to prevent revenue leakage.

Areas that concern revenue leakage

Many businesses are still living with legacy systems and weak internal business processes which exposes their customers to inefficiency, waste and high levels of internal errors.

Some more reasons for revenue leakages:

·         Configuration in bill plans

·         Manual auditing of bills

·         Existence of plethora of plans and discounts

These conditions often result in many businesses being exposed to material levels of ‘revenue leakage’ across some or all of their revenue streams.

Maximize Revenue with UniServeNxt

Revenue leakage doesn’t have to be an inevitability of doing business. Our agile platform brings together various data sources to perform auditing and transaction matching with ease and streamlines transaction reconciliations using automation to enjoy faster statement reconciliations.

Need some help with revenue leakage? Improve your bottom line through effective revenue leakage management with our financial reconciliation solution that drives results! See an increase in revenue retention – guaranteed. Contact us today.

 Intense Technologies helps dynamic and growing businesses across many sectors and industries achieve their objectives by identifying and implementing appropriate revenue assurance strategies. Our Financial reconciliation solution helps eliminate disputes in billing, reduce bill turnaround time and improve customer satisfaction drastically. For more information: https://in10stech.com/