#Cisco CTI ServiceNow Integration

[novelvox]

Elevate customer service with seamless Cisco CTI ServiceNow Integration. Streamline operations, personalize interactions, and maximize performance. Explore the key features of Cisco ServiceNow Integration in our latest blog. Transform your customer service today! Contact us at marketing@novelvox.com

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Forbes Ranked Private Company Selects 3CLogic’s CTI Solution

ROCKVILLE, Md.--(BUSINESS WIRE)--#callcenter--3CLogic, a leading provider of cloud call center software, today announced the successful deployment of a Forbes U.S. top 300 ranked private firm. The implementation involves 3CLogic’s Hybrid Cloud offering hosted on Amazon Web Services (AWS) while integrating with the firm’s legacy on-premise Cisco network to provide a seamless Computer Telephony Integration (CTI) solution with ServiceNow ITSM. The company’s decision to implement 3CLogic’s certified call center from DIYS http://ift.tt/2os1LJP

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Forbes Ranked Private Company Selects 3CLogic’s CTI Solution

ROCKVILLE, Md.--(BUSINESS WIRE)--#callcenter--3CLogic, a leading provider of cloud call center software, today announced the successful deployment of a Forbes U.S. top 300 ranked private firm. The implementation involves 3CLogic’s Hybrid Cloud offering hosted on Amazon Web Services (AWS) while integrating with the firm’s legacy on-premise Cisco network to provide a seamless Computer Telephony Integration (CTI) solution with ServiceNow ITSM. The company’s decision to implement 3CLogic’s certified call center from DIYS http://ift.tt/2os1LJP

[grgedoors02142]

Forbes Ranked Private Company Selects 3CLogic’s CTI Solution

ROCKVILLE, Md.--(BUSINESS WIRE)--#callcenter--3CLogic, a leading provider of cloud call center software, today announced the successful deployment of a Forbes U.S. top 300 ranked private firm. The implementation involves 3CLogic’s Hybrid Cloud offering hosted on Amazon Web Services (AWS) while integrating with the firm’s legacy on-premise Cisco network to provide a seamless Computer Telephony Integration (CTI) solution with ServiceNow ITSM. The company’s decision to implement 3CLogic’s certified call center from DIYS http://ift.tt/2os1LJP

[exfrenchdorsl4p0a1]

Forbes Ranked Private Company Selects 3CLogic’s CTI Solution

ROCKVILLE, Md.--(BUSINESS WIRE)--#callcenter--3CLogic, a leading provider of cloud call center software, today announced the successful deployment of a Forbes U.S. top 300 ranked private firm. The implementation involves 3CLogic’s Hybrid Cloud offering hosted on Amazon Web Services (AWS) while integrating with the firm’s legacy on-premise Cisco network to provide a seamless Computer Telephony Integration (CTI) solution with ServiceNow ITSM. The company’s decision to implement 3CLogic’s certified call center from DIYS http://ift.tt/2os1LJP

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Forbes Ranked Private Company Selects 3CLogic’s CTI Solution

ROCKVILLE, Md.--(BUSINESS WIRE)--#callcenter--3CLogic, a leading provider of cloud call center software, today announced the successful deployment of a Forbes U.S. top 300 ranked private firm. The implementation involves 3CLogic’s Hybrid Cloud offering hosted on Amazon Web Services (AWS) while integrating with the firm’s legacy on-premise Cisco network to provide a seamless Computer Telephony Integration (CTI) solution with ServiceNow ITSM. The company’s decision to implement 3CLogic’s certified call center from DIYS http://ift.tt/2os1LJP

[pat78701]

Forbes Ranked Private Company Selects 3CLogic’s CTI Solution

ROCKVILLE, Md.--(BUSINESS WIRE)--#callcenter--3CLogic, a leading provider of cloud call center software, today announced the successful deployment of a Forbes U.S. top 300 ranked private firm. The implementation involves 3CLogic’s Hybrid Cloud offering hosted on Amazon Web Services (AWS) while integrating with the firm’s legacy on-premise Cisco network to provide a seamless Computer Telephony Integration (CTI) solution with ServiceNow ITSM. The company’s decision to implement 3CLogic’s certified call center from DIYS http://ift.tt/2os1LJP

[novelvox]

ServiceNow CTI Connector

Empower agents to do more by bringing your telephony system and ServiceNow together. Enhance operational efficiencies with on-premise ServiceNow CTI integration for Cisco Finesse, Avaya, Webex, Genesys, Amazon Connect, Five9, NICE, and Zoom Contact Centers.

[novelvox]

Integrate ServiceNow CTI Connector seamlessly to transform your customer service! Elevate agent efficiency, enhance CX, and streamline communication. Explore the power of NovelVox CTI Connectors for a revolutionized contact center experience. Feel free to reach out to us at marketing@novelvox.com

[novelvox]

Integrate ServiceNow CTI seamlessly to transform your customer service! Elevate agent efficiency, enhance CX, and streamline communication. Explore the power of NovelVox CTI Connectors for a revolutionized contact center experience. Feel free to reach out to us at marketing@novelvox.com

[novelvox]

Integrate ServiceNow CTI seamlessly to transform your customer service! Elevate agent efficiency, enhance CX, and streamline communication. Explore the power of ServiceNow CTI Connectors for a revolutionized contact center experience. Feel free to reach out to us at marketing@novelvox.com

[novelvox]

Using Computer Telephony Integration, or CTI, a phone system can be connected to an agent or supervisor's desktop. NovelVox offers Computer Telephony Integration (CTI) for Cisco CTI, Avaya CTI, Genesys CTI, and Mitel CTI. CTI connectors can be used for many things, including identification, routing, and recording.

[novelvox]

With Avaya CTI, CRM Connector, your agents will fully control all information in your CRM and ticketing systems. Your agent can greet the caller by using their "First Name" without having to switch screens.  

[novelvox]

This blog features the integration capabilities of NovelVox Agent Desktop with Salesforce. It explains how NovelVoX Agent Desktops are integrated with Salesforce API to display customer information on a single screen. It also provides information on how to create a test login on Salesforce to explore the applications and features involved.