#ExperienceBasedDesign

[zeynepom3r]

Hi everyone,

If you're involved in healthcare management, patient care, or medical administration, improving patient experience is something you definitely want to focus on. The Excellence in Patient Experience & Involvement course is designed to equip you with the skills and knowledge needed to transform the patient experience in healthcare settings, ensuring a higher level of patient satisfaction and better outcomes.

Why This Course is Essential:

Improved Patient Satisfaction: Learn how to enhance patient experience using effective communication, relationship-building, and leadership techniques.

Patient-Centered Culture: Discover how to build a patient-centered culture that engages employees and fosters exceptional care for patients.

Innovative Patient Experience Frameworks: Use Planetree and experience-based design methods to identify strengths and improve patient care systems.

Diversity & Cultural Competence: Gain insights into cultural diversity and learn how to respect diverse patient needs and preferences to improve decision-making in care.

Practical Experience: The course includes a field visit to a public hospital, where you’ll observe how healthcare professionals impact patient satisfaction daily.

Key Skills You’ll Gain:

Effective Communication: Master both verbal and written communication skills to ensure your patients feel heard, valued, and well-informed.

Leadership for Patient-Centered Care: Learn leadership strategies to foster a coaching culture within your healthcare organization.

Feedback Collection: Learn how to measure patient satisfaction effectively through surveys and feedback, and use this data to improve care.

Marketing & PR Campaigns: Discover how to promote patient-centered care through targeted marketing campaigns that enhance community engagement and raise awareness.

This course will give you the tools to transform patient care, build stronger relationships with your patients, and create a compassionate and efficient care environment.

For more details and to register, check out the full course here: Excellence in Patient Experience & Involvement

Have any thoughts or questions on improving patient experience? Let me know in the comments—I’d love to hear from other healthcare professionals!

#PatientExperience #HealthcareManagement #PatientCare #MedicalAdministration #HealthcareLeadership #PatientSatisfaction #CulturalCompetence #PatientCenteredCare #HealthcareTraining #MedicalEducation #HealthCommunication #PatientFeedback #HealthcareProfessionals #PublicHospital #Planetree #ExperienceBasedDesign #HealthcareMarketing #PRInHealthcare #PatientEngagement #HealthSystems #HealthcareExcellence #TransformingCare