#ithelpdesksupport

[pronixinc]

Partner with Pronix Offshore IT Staffing Consulting Agency

Partnering with Offshore IT Staffing and Consulting Agencies in Philadelphia or anywhere else in the United States is a no brainer!

Understanding what offshore outsourcing entails is the first step in exploiting the benefits of offshore IT talent recruiting services and agencies.

Offshore IT outsourcing is a partnership with a third-party company Like Pronix Inc that assists your company in completing IT projects and procedures. Organizations like yours can connect with skilled IT professionals who can give high-quality services while saving you time and money.

When in-house IT resources are tight – or non-existent – you can turn to an outsourced IT provider to help you manage your technology and implement go-forward IT projects.

The Advantages of Working with Outsourced Agencies

Businesses large and small benefit from offshore staffing and recruiting services in a variety of ways, including:

Better Control: You can focus on managing your in-house staff and resources when you hire an offshore hiring agency. Your overseas staff will be managed by the hiring agency, allowing you to focus on overseeing their performance.

Availability of Resources: Many offshore countries offer a large number of bright and competent people in a range of IT specialties, which is advantageous to both your business and your in-house IT team. You get the people you need to handle your IT tasks, and your in-house IT team gets the help they need to move the ball forward.

Budget-Friendly: Offshoring offers the promise of cost effectiveness. Your business, like many others, strives to keep operational expenses as low as possible while still achieving your objectives. You can contact experienced personnel in other nations who will charge less for the same task that their developed-country counterparts will charge.

Flexibility: An organization's offshore team is an expanded version of its in-house team, and they work for the company even though they are not employees. Using offshore staff at peak periods provides you with a proactive approach to the up and down scalability you require.

About Pronix Inc IT Staffing Services United States

Pronix IT Support Services Philadelphia Pennsylvania provides local enterprise clients with outsourcing solutions such as Agile Transformations, Product Engineering, Custom Application Development, Application Modernization, Application Management, Cloud Services, QA & DevOps, DevOps Implementation, QA Testing, QA Automation, Data Engineering and Analytics, IT Infrastructure and Security Management, IT Consulting & Staffing, Business Process Outsourcing(BPO) and IT Support services.

Partnering with Pronix IT Staffing and Consulting Services is an efficient way to get highly qualified, specialized personnel. Within this model can be significant savings for you!

The IT professionals that we source for our clients are vetted and must prove their worth to us, long before we propose that they work with your organization. This process ensures that you get productive, experienced IT specialists in Philadelphia that will provide value to you. 

[blackbelthelp-blog]

Kick It Up Beyond 9 to 5 With After-Hours Help Desk Support

It’s 2 am in the morning. There is an exam the next day. Your institution’s LMS has contracted some technical issue. A number of your students are struggling with the login. They drop messages, call the IT department in vain.

It’s the weekend. Your faculty members have to update some e-courses on your institution’s LMS but they are unable to. They know it’s no use calling the IT department since they will be off duty.

Step in after-hours help desk support and both the issues are resolved!

Besides increasing the customer satisfaction rate, after-hours support develops customers’ faith in an institution. After all, end-users who have round-the-clock assistance are likely to be more satisfied than the ones who have to wait through the night or over the weekend to get their issues resolved.

How is after-hours support critical in the higher education space?

Ensures institutional success:

With everything becoming increasingly fast-paced, students expect prompt replies to their queries. Your failure to meet their expectations can result in them being frustrated and frustrated students have done no institution any good. Hence, after-hours support becomes imperative to ensure student and institutional success.

Shows your students that you care:

24/7 support availability shows that you care about your students. They know someone is out there, always ready to help. Immediate resolution of their queries strengthens their trust in your institution which means increased student satisfaction rates.

Increases student engagement:

There might be low service utilization during after-hours but that doesn’t reduce the value of the service. Round-the-clock assistance is imperative to retain and engage your students. Happy students mean better engagement which translates into better success rates for your institution.

Frees up your staff:

When an IT Help Desk takes care of your after-hours needs, it frees up your staff to tend to other tasks at hand. This increased productivity will generate more revenue for the institution and compensate the costs of IT Help Desk services.

Gives your students a positive learning experience:

Students who have access to support at all the hours are bound to have a positive academic experience. Your response time to the technical issues faced by your students and faculty can have a significant impact on their learning and teaching experiences. Make sure they don’t feel abandoned by providing after-hours support.

Your students would have it easier if there was a single support platform they could contact, in case of technical emergencies. Outsource professional support if your own staff doesn’t have the requisite technical skills. Besides immediate assistance, an easily accessible knowledge base created by a professional IT Help Desk provider is the best thing that can happen to a distressed student.

Help desk service providers, these days, specialize in different industries and tailor their services according to the needs of their clients. In the higher education space, availing the services of a specialized help desk can yield great results for an institution.

After all, when IT Help desk needs are not confined to business hours, why do the services have to be!

Original Source: http://blog.blackbelthelp.com/kick-beyond-9-5-hours-help-desk-support/

[jobisite11]

IT Helpdesk Support - Jersey City, NJ

Ad Id: 911134 Posted by Archie in Jersey City We are looking for full-time positions (Total-2) based out of Jersey City,NJ. Job Description-Position 1 – Full time | This should be strong L1 and entry L2. Maintain and manage tickets. Troubleshoot network issues. Remotely assist users not in local office AD management – user creation, modification, password resets etc. Office 365 new user creation and existing user management. Manage backups Trouble shoot site to site vpn’s. Manage and maintain physical / Virtual servers. Maintain phones. Documentation Job Type: Full-time Required experience: Helpdesk Support: 2 years IT Software / Services  |  Jobs in Jersey City, NJ Skills: Remote Support, Review Ticket Status, Technical Solutions, Troubleshooting PC Problems ITHelpdeskSupport-JerseyCity,NJ from Job Portal http://www.jobisite.com/extrJobView.htm?id=51363