Do you have a screenshot of his responses? Also what year was this?
context
its not the entire emails since there are parts not relevant, like me mentioning unrelated things or complimenting him, etc. the 2nd point i brought up to him but omitted was about the weebish elements of the game that my korean sibling expressed distaste with, and toby seemed receptive to.
my email:
"On Fri, Sep 16, 2016 at 4:33 AM
Hey there Toby,
Another Tobi here. I'd like to start off by congratulating you on the 1 year anniversary of your truly incredible game. It changed mine and many, many other's lives. However, it hasn't been all for the good.
I simply wanted to address the matter of some decisions you made in creating the game that have expanded in the fanbase and, well, have hurt and are hurting many people."
"-- Firstly, I have no idea what design choices led you to create Frisk's sprite in such a manner, or whether or not you did this purposefully, but they are (intentionally or not) a harmful stereotype of east asians called yellowface. Which is...very, extremely racist. This has been spoken about by east asian people for a long, long time."
"-- Thirdly, and this may seem small, but the incest joke. Incest is a very real and damaging thing and should not be taken lightly. It's rather insensitive to joke about the situations that have caused people (mostly children) severe trauma. Similar to joking about rape. You just don't do it.
I bring these things up because your decisions affect others. Is that not what Undertale is about? The effect of your decisions? Unfortunately the effect that yours have made within the fanbase are quite damaging.
Because Frisk's sprite is the way it is, hundreds of either ignorant/uneducated or young artists are now drawing yellowface. This is horribly harmful and spreading a racist stereotype."
"I'm not trying to hold you accountable for all the harmful behaviors the Undertale fabase make... By no means would that be fair. I just want you to understand that your choices made a ripple effect, and when people are hurt by this and speak up about it, it's important to not, you know, absolutely dismiss them."
toby's response:
1. This was not my intention. In order to make the character design less "normal," I gave them yellow skin like in "The Simpsons." Also, by making the skin color unrealistic, allows fans to have more of an interpretation regarding how to draw it.
In the future, if I make more media, I definitely won't create a character design like this. My apologies."
(i find this last sentence interesting since kris is also yellow skinned and it felt like toby just hid their eyes to avoid controversy?)
"3. Huh? There was no incest joke in the game? OK, seriously, what the hell are you talking about? Please link me to whatever you are talking about. That would be a real issue.
Regarding the tweet, it's real, but I made it in poor taste 3 years ago and deleted it. I definitely would not have made it even 2 years ago and am sorry if I offended anyone with it. I have definitely changed since then and would never make a tweet like that now."
(the tweet in question is an old tweet Toby made joking about fontcest. i also find toby's first reply interesting because he seems to have forgotten about the incest joke written between dogamy and dogaressa post-pacifist. i dont blame him after writing thousands of lines of dialogue, however, when i replied providing him evidence of the "real issue" and asked if he could consider removing it, he did not reply nor address it anywhere else. it makes the claim that he's changed past thinking incest is funny seem less genuine.)
my reply (that was ignored):
[ screenshot attachments of the dogi incest joke, email sent 9/20/2016 ]
"1. I very well understand what you mean by the intent behind Frisk's character sprite. Specifically it was the skin color and the shape of the eyes that just unfortunately happened to align with a stereotype, and I'm very glad you understand that."
"3. I included screenshots of the jokes. When one of the Dogi mention that being married to one's sister is normal for dogs. I'm sorry if it seems nitpicking, and I know that the joke was likely just a joke about how dogs are prone to incest, but it was still in basics a joke with incest as the punchline. I did not try to scare you by the mention of the attempted suicide. The person's alive and okay, my only intention was to provide an example of how serious incest will affect survivors. Perhaps that wasn't the best example to use, and I'm terribly sorry. Again I wasn't trying to imply anything was your fault, just that incest is not an appropriate thing to take lightly, that's all.
About the tweet; it's good to hear, thank you for addressing that. I've definitely said my fair share of tasteless things in the past that I've also grown from."
"The only thing I ask is that perhaps if you were able, if you could address some of these issues publicly. I'm not trying to pressure you, but I really do think it could make a difference in the behavior of the fanbase. Many, MANY people consider your word as law, and I understand that might be overwhelming, but if you mentioned that Frisk's sprite wasn't meant to be a stereotype and that incest shouldn't be glorified or joked about, etc, it could change some people's minds for the better. For example, a friend of mine who's an incest survivor has to deal with a lot of Undertale fans who create incest content -- he's had to block at least 2,000 people, and that list is growing because more and more are put in public tags on tumblr which put him and other survivors at risk, he's gotten endless attacks and death threats and hate messages for saying "incest porn is bad", and this is a struggle he deals with daily. A lot of those people won't change, but with your word some might, and it would at least give us leverage when arguing for the safety of others."
"And again I'm not trying to imply any of this nasty behavior is your fault. It seems that you really didn't have any idea, and I'm REALLY sorry to have to bring up the ugly side of your fanbase, I know it's an unfun and uncomfortable time, but the unfortunate truth is that fiction affects reality and how people treat each other, which you've found from the messages you say you've gotten from people saying Undertale has inspired them and made them try to act nicer. I hope it doesn't seem like I'm making an unreasonable demand, I just thought it wouldn't hurt to give that idea a shot. You'd be surprised how much difference your word could make."
"Thank you once again for listening, it really does honestly mean the world. Your game really did touch my life--and that's the reason I was ever compelled to email you. I am certain that you only meant good and fun when you made the game, and I hope it hasn't seemed like I was accusing you of intentional bigotry. I simply wanted a chance to offer insight so that an artist like yourself can go on to create art that has less and less harmful content, because hey, we all have to comb that stuff out of our own art and mindsets. We're kindof raised on bigoted stuff, so we all gotta grow from it, and we all sometimes need to be made aware of ourselves. I hope that all makes sense, I do hope you understand, and that nothing came off weirdly."
... and that's where i was left, 6 years ago or so. i cannot for the life of me find his follow up email claiming how he didnt want his work to come off racist, but its clear in my memory when mentioning it to friends at the time.
personally i dont think toby is a horrible person or whatever, like i mentioned in my first post i think he just simply doesnt want to face the results of taking public responsibility for the problems in his own game, or even backlash in response to him denouncing parts of the fanbase, etc. but like i also mentioned, it's cowardly to to nothing at all about things you're very aware about. i just feel like if he really was concerned about what i brought to his attention, something wouldve been done in the past half decade. not that he owes me or any of us anything personally, but i just find it disappointing all the same after being given the impression that our feelings and safety matter
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