#ux

[bergoose]

i said this in discord but i think it's important to put here

there was no usability research done for this, at least from what i can see

like absolutely no interest checks were done at all or else I feel like they would have realized this is not feasible or at least the way they did it wasn't

none of the paterons mods knew, barely any fans knew (also there was a leak which makes a little worried for their website security)

what i think they needed was some user research before they did the launch. because all the feedback, the critism, the hate (yes even the hate) is the kinda of feedback that would SHOULD have been given BEFORE. during the production stages not NOW after the launch. it would have made everything a lot smoother for them

(by feedback i mean things like: users are interested in different tiers, users are think the price doesn't justify how much product they're getting with the service, users are confused due to misinformation, etc.)

and like testing and interest checks stuff like this would have been essential to make this launch have a better reaction from the fan base

more UX stuff below the cut but

TL:DR Watcher hire a UX designer please this would have solved all your problems OR JUST DO SOME USER TESTING NEXT TIME JESUS

my biggest thing is there's a lot of companies (big and small) that tend to make these types of big changes (whether it's to better their product, bring in more people, appeal to a new demographic, whatever their goal may be) but in the process they forget their core userbase (in this case Watcher's current audience) which are arguably the most important group to factor in company decisions bc they're the ones that are going to stay long term

idk if I'm making any sense but i hate seeing this trend of what's basically just picking up other companies "trending feature" (for example tiktok becoming popular and all other platforms adopting short form video content, Instagram/Snapchat stories becoming popular and other social media like WhatsApp and Twitter tried it too) only for the feature that originally made them appeally in the first place to fall to the wayside

and the ones who jumped on the trend aren't guaranteed to stay, and now you've lost your loyal userbase

and even tho Watcher didn't do exactly that it still kinda feels like they did u know? I'm certain (and hopeful) this will work out but the execution was just absolutely not it at all, and i wish there was more research done because it helped so much and they wouldn't be bombarded the way they were now

i get it this was something that may have been a long time coming but it is clear that it wasn't ready, both the product and your userbase. also the method of dropping was also absolutely not it

(also i am critiquing it because i want to buy it, i am fortunate enough to be in the position to do so but i won't forever and i know many who also can't and are understandably upset about it)

[saantyp]

“No te olvides que aunque nos estemos durmiendo un poco enojados, vos seguís siendo la elección de mi vida.”

- Gabriel Rolon

[silverbridge-harbor]

Iconography in modern UI has so many relics of the ancient past

save icon being a floppy disk

the phone app being an old bone shaped handset

voicemail being a picture of a recording tape

"home" being represented by an actual house

[prokopetz]

I feel like "video game with auto-targeting or aim assist makes unreasonable assumptions about what you're trying to hit" is an underexplored genre of comedy.

[incognitopolls]

Dark mode: light text on a dark background

Light mode: dark text on a light background

We ask your questions so you don’t have to! Submit your questions to have them posted anonymously as polls.

[erosia-rhodes]

The most hilarious thing about the Twitter/X rebrand from a UX perspective is that the logo looks like the button you click to close a window. It's like they're subconsciously convincing you not to use the product.

[cf-12]

Arrival (2016)

[prokopetz]

So does that mean they have it, or