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Customer Service Software Customer service software is technology or tools for performing customer interactions, providing support requests, and delivering services. These software usually consist of features including ticketing systems, knowledge base, live chat and customer relationship management (CRM) tools to help facilitate the operations of customer support departments.
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Customer Retention Customer retention is the activity a business engages in to reduce customer defections. This can be in the form of customized marketing campaign, superior customer service, loyalty programs and continued value provision to keep customers happy and ultimately prevent them from leaving.
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Customer Relationship Management (CRM)
Customer Relationship Management (CRM) is the set of practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle. CRM mainly aims at increasing the customer retention, optimizing sales and marketing processes, and has other related goals of overall improving customer satisfaction.
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