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This Handbook provides the most current information available for those seeking a comprehensive look at the field of healthcare quality or preparing for CPHQ Certification.

The NEW 2018 30th Edition of Janet’s Handbook has been completely revised, updated, and reorganized under the leadership of Dr. Susan Mellott. Our 30th Edition is current and updated for the current Content Outline for the CPHQ Exam. You can learn more about Dr. Mellott and her qualifications on our HomePage. The Handbook is revised annually to provide the most current information available for those seeking a comprehensive look at the field of healthcare quality/or preparing for CPHQ Certification

Revised yearly since 1986, this is an loose leaf handbook in a ring binder and is used by many to prepare for the International Certified Professional in Healthcare Quality (CPHQ) examination of the Healthcare Quality Certification Board which is associated with the National Association for Health Quality (NAHQ).

Imagine a classmate of yours known for taking meticulous notes for all her classes and homework. Imagine that she kept such notes for the equivalent of a master’s degree in health care quality and she kept reading and updating these notes for 15 years. This may give you an idea of what Janet Brown has written. The result is a book too heavy to hold in your hands for long. There are lots of definitions, lists, and bullet points summarising the literature. These references are cited. Brown’s outline approach allows a lot of densely packed information to be included; there are proportionally few full paragraphs. Three hundred and fifty multiple choice questions are included to test your knowledge and prepare for the CPHQ examination.

About 20% of the content is specific to laws and institutions in the USA such as the requirements of the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO). Some of this may be of interest to experts outside the USA. The other 80% is quality theory and principles and is applicable anywhere.

The book is divided into sections on quality concepts, strategic leadership, quality system management, performance improvement, information management, people management, and USA federal legislation related to quality. Here is a haphazard sampling of concepts to be found in the book: factors affecting utilisation, Deming’s 14 points, risk management, benchmarking, team leadership skills, clinical pathways, case management, medical records review, medical staff appointment process, quality indicators, the European Foundation for Quality Management award criteria, affinity diagrams, the “five whys”, FOCUS-PDCA, and the list goes on. The density of information in this practical handbook is such that it makes any other book on health care quality published in the last decade seem undernourished and anaemic. The most similar book known to this reviewer is the 778 page textbook by Goetsch and David entitled Quality Management: Introduction to Total Quality Management for Production, Processing and Service, 3rd edition, published in 2000 by Prentice Hall. This is a basic general class room textbook for management students and is a companion more than a competitor to Brown’s handbook.

In a personal communication with Janet Maronde, Executive Director of the Healthcare Quality Certification Board, she informed me that since 1984 the CPHQ examination has been taken by 13 000 people and 9500 have been certified. For the first time in the year 2000 it has become international. It is given in many locations around the world and the content specific to the USA has been nearly eliminated. Maronde was careful to say that her Board does not recommend any particular textbook to prepare for the CPHQ examination, but that many people use Janet Brown’s handbook for this purpose.

No errors of commission were found in the handbook. Although the pages are not numbered, the chapters and paragraphs are. This, and the lack of an index, make inserted revisions easier. Given the size and density of the handbook, it seems unfair to ask for more. This reviewer would like to have seen more on statistical process control. Perhaps European readers would like more on ISO 9000 and its updates, even though this approach is not widely used in USA health care. The section on reduction in medical errors will no doubt be expanded in future revisions, but this literature in health care is just beginning.

This unique handbook should be available to every health care quality professional who wishes to recognise and have access to the large body of ideas and methods now available for improvement. It should become available on computer disk in the future.

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HQ Solutions: Resource for the Healthcare Quality Professional

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For comprehensive guidance on creating quality structures that support patient/provider collaboration, cost-effective solutions, and safe, efficient care, get the fully updated HQ Solutions, an official publication of the National Association for Healthcare Quality (NAHQ).

A great study tool for the visual learner, written by HQ experts and applicable to all practice settings, this essential resource offers healthcare quality professionals the theoretical and practical basis for safe, reliable, cost-effective care, including the use of state-of-the-art tools for measuring, monitoring, selecting, and managing data. Invaluable for preparing for the Certified Professional in Healthcare Quality® (CPHQ) certification exam, this is an optimal healthcare quality professional’s resource.

Key resource for HQ principles and practices—vital for healthcare quality professionals including nurses, instructors, researchers, consultants, and clinicians in all practice settings, including home care, hospices, skilled nursing facilities, rehab, and ambulatory care, as well as healthcare organizations, healthcare boards, and government agencies

Divided into four sections that align with the CPHQ exam content outline

1. Organizational Leadership

Leadership fundamentals and principles, quality and safety infrastructure, strategic planning, and change management

Real-life scenarios solved with proven leadership formulas and evidence-based solutions

Performance measures, key performance and quality indicators, and performance improvement models

Accreditation, Regulation, and Continuous Readiness

Impact of regulations on healthcare quality and safety

Continuous readiness activities

Organizational assessment, survey procedures, and more

2. Patient Safety

Practical tools for safety assessment, planning, implementation, and evaluation

Components of a safety culture

Effective risk management strategies

3. Performance and Process Improvement

Key principles and practices

Critical pathways, effective team building, decision support, benchmarking

IOM imperatives, analysis and interpretation of data, decision-support tools, and more

4. Health Data Analytics

Foundations of a solid data management system

Tools, approaches, and application of data management systems, data collection, interpretation, and reporting

Analysis tools and basic statistical techniques and methods

Includes comprehensive guidance on

Creating quality structures that support patient/provider collaboration

Cost-effective solutions

Safe, efficient care

New Highlights of this study resource:

NEW quality and safety tools and techniques adaptable to any care setting

NEW and updated content on recent changes in U.S. healthcare quality requirements, legislation, and reform

NEW content on core skills and methods of organizational leadership, patient safety, performance and process improvement, and health data analytics

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The Healthcare Quality Handbook

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We highly recommend you go through this article that lists out the Top 5 Essential Study Resources to procure for your CPHQ Exam preparation

https://www.cphqstudy.com/top-5-recommended-books-for-cphq-exam-preparation/

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The 5 Books I Recommend for CPHQ Exam Preparation

I was always anxious how to make a good preparation for my CPHQ exam. I actually collected many study resources. During course of my study I gradually realized 5 important resources and then I stuck to only them till the Exam. After successfully clearing exam I can confidently say that these study resources are the best set for any CPHQ aspirant. My 5 Recommended CPHQ Exam Preparation Resources

1. HQ Solutions: Resource for the Healthcare Quality Professional

2. The Healthcare Quality Handbook

3. CPHQ Study Guide: CPHQ Exam Prep and Practice Test Questions

4. The Quality Toolbox

5. CPHQ Exam Practice Questions

 Salient Pointers of Each Study Resource in Brief:

1.HQ Solutions: Resource for the Healthcare Quality Professional

For comprehensive guidance on creating quality structures that support patient/provider collaboration, cost-effective solutions, and safe, efficient care, get the fully updated HQ Solutions, an official publication of the National Association for Healthcare Quality (NAHQ).

2.The Healthcare Quality Handbook

This Handbook provides the most current information available for those seeking a comprehensive look at the field of healthcare quality or preparing for CPHQ Certification. This unique handbook should be available to every health care quality professional who wishes to recognise and have access to the large body of ideas and methods now available for improvement. It should become available on computer disk in the future.

3.CPHQ Study Guide: CPHQ Exam Prep and Practice Test Questions

Anyone planning to take this exam should take advantage of this Test Prep Books study guide. Purchase it today to receive access to: CPHQ review materials, CPHQ practice questions & Test-taking strategies

4.The Quality Toolbox

The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The Quality Toolbox is an essential tool that you won’t want to misplace. The real strength of this book, though, is in the individual tools collection – there are more than 85.

5.CPHQ Exam Practice Questions

Practice is an important part of preparing for a test and improving your chance of success and practice questions are designed to prepare you for the real test. You could know everything that is going to be covered on the test but still perform poorly if you have never worked with CPHQ practice questions. Being familiar with the different types of questions and answer choices that you might see on the official test is a big advantage.

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Basic Concepts of healthcare Quality (Topic Series - 2 of 132)⁠ .. Three Aspects of Quality - Measurable Quality, Appreciative Quality, Perceptive Quality ⁠ Visit our website www.cphqstudy.com for Blogs, Free Downloads & More

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History of Healthcare Quality (Instagram Topic Series - 1 of 132) 

Top Five Pioneers who have contributed most towards modern healthcare quality. 

Visit our website www.cphqstudy.com for Blogs, Free Downloads & More

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We need a good plan to succeed in the CPHQ Exam⁠

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One of the first question one asks oneself is where do I get the CPHQ Study material ?

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Time taken to prepare for the CPHQ Exam varies by individual based on your level of experience in the field and your study habits. Based on a recent survey of candidates who successfully passed the exam, on average, candidates spend six weeks to three months preparing. Duration of CPHQ exam is 3 hours and the certification examination is an objective, multiple-choice examination consisting of 140 questions.