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Zoho CRM

CRM system is an idea which is derived out to help organizations form a better customer relationship as well as enhance the sales of the organization. This idea is put into work through technology-driven softwares which do the necessary work for the organizations with built-in modules, specifically designed to meet the end needs of the clients.

Since the CRM concept has been in a rise, many types of software have been emerging and hitting the market with the best of features they can offer. One among them is the Zoho CRM system which is presently on the greatest of demand. To be precise, it is an on-demand customer relationship management which is designed with the motive of providing software solutions to sales management, marketing, maintaining contacts, providing customer support and lastly various other business functions.

Editions

There are a number of editions Zoho is available in i.e. Zoho offers different features with variations in package sets. Business owners can choose the set which best suits their need after carefully evaluating all the available sets. The price variation is also set based on the features offered and can be chosen according to the need and budget.

Key features of CRM software

Lead management

Contact management

Deal management

Email management

Sales automation

Reporting and analytics

Marketing automation

Customization

Overview

Zoho offers many benefits and some of them are stated below.

Manages vital sales operations

Sales tasks are well taken care of in this system as it converts the web visitors into the hot leads, imports important prospects from the external sources i.e. through, trade shows, direct emails, and seminar.

Important data is preserved and can be accessed at an appropriate time

Through the system, you can obtain information about the customer’s place in the sales cycle, the deal’s size, contact history, and competitor’ profile.

Social media is put to best use here

The greatest of the customer base on social media sites such as Twitter and Facebook. The target audience is attracted here through the pages created on social media sites.

Mobile application is made available too

For the ease of use, a mobile version is as well launched with all the special features.

Integrated with Google apps and Zoho suite

Zoho CRM connects to the most popular Google driven Apps like Gmail, Docs, and calendar easily. In short, you get a base system powered into the complementing apps as well.

For more information visit: salesforce app development company in Europe

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SugarCRM – What it is all about.

Sugar CRM was founded in the year 2004 and now has a client base of around 7000 with their customer base ranging in millions. Users use SugarCRM to execute marketing programs, grow sales, retain customers and create custom business applications. These applications can be used as a result in a number of ways including power sales teams, run customer support organizations, and manage customer information databases and are the world’s largest open source CRM software.

SugarCRM is an open source application. This means that the source code of the application is designed and made open for every individual including the users, developer, or customer of the product. This gives you the ultimate freedom to handle all the data and application yourself and enables the freedom to put SugarCRM to use wherever you want to. This application was made with the intention of keeping it out of the box and is the reason why partners and developers from all around the world can alter it accordingly to fit it with the nature and size of the organization.

SugarCRM has a hub of various editions and let’s take a sneak peek into all the available editions.  

1. Community edition

This edition is embedded with the features of basics of sales, marketing, support automation, user and ACL management and developed tool studio, module builder for customizing the application. This edition was released under the license of AGPLv3. This edition and its extensions have been recorded to be downloaded for more than 12 million times since the year 2004.

2. Professional edition

Professional edition has a number of additional features such as support for teams, a reporting tool which would facilitate to run all the types of reports, a web-based mobile version, plug-ins for Microsoft tools.

3. Corporate edition

This is a new edition launched for the software SugarCRM which was release addition to 6.2 version. This edition’s feature includes an enhanced mobile client with offline storage capabilities and simultaneous higher customer support.

4. Enterprise edition

This is an upgrade of both the professional and corporate editions with features above them in order to facilitate large scale organizations. The features read – build in robust reporting tool, an offline client for desktop, self-service portals, plug-ins, and a higher level of customer support.

5. Ultimate edition

This is a complete featured edition of SugarCRM and is a new addition to version 6.2. along with all the features available for the other editions, this edition has Sugar controller and the company’s higher level of customer support.

For more information visit: custom crm development services in india

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Vtiger CRM

sugarcrm customization services in india

Customers are the lifeblood of any company as; no company can survive without a good customer base. Attracting more and more customers is the prime motive of every company and an approach which could win them the customers is more than desirable. Hence, CRM or customer relationship management came into existence. There are many CRM tools which enhance customer and company’s relationship by retaining customers and leading to sales growth. One of those tools is Vtiger CRM.

Vtiger CRM was founded in 2004 with the motive of overtaking the standard CRM system. This is a software which organizes a company, grows its sales, improve the ROI through marketing and last but not least, it delivers a customer service which ought to be pleasant. This software has been made flexible; this is because it changes according to the feedback delivered by the customer base of the clients we monitor. Vtiger is targeted towards the small to medium enterprises, to facilitate unnecessary data duplication, function more productively as well as stay informed. Apart from the above-mentioned work nature, Vtiger CRM also delivers strong automation capabilities, email marketing functionality, help desk, invoicing, project and inventory management.

Reasons to choose Vtiger CRM

1. Cost effective

The price at which this software is available is unbelievable but excess of quality features stuffed in with utmost care with the sole intention of providing the best of services to the companies in order to help them grow.

2. Simplicity

Downloading, deploying and operating this software is at its simplest form and require hardly an effort to learn the main basic functions as to how it works. With simplicity being another additional feature, you are all set to have the most of this software.

3. Open source

If open sourcing is to be referred to, as compared to the other competitor and commercial open source CRM products, Vtiger open source license is preferred the most by the open source purists.

4. Improves interaction with potential clients

The build in unique tools in this software target on improving customer interaction by helping in the identification of all the marketing campaigns. It is done to keep a check if they are helping in or if there aren’t effective enough to produce results.

Premium package

Vtiger also has a separate premium package in which technicians provide the clients with special additional features based on the request made to them. An upgrade is provided to the standard software with version upgrades, configuration, advice, implementation and knowledge transfer.

For more information visit: sugarcrm customization services in india