dsta-hk

[dsta-hk]

【2020年最重要的數碼轉型趨勢 IV】

制定混合多雲策略 (a hybrid multi-cloud strategy)：

多雲服務策略(A multi-cloud strategy)是指利用各種公共雲(public cloud)服務，例如Amazon Web Services； 而混合雲(hybrid cloud)是指將手上數據、私有雲（private cloud)和公共雲(public cloud)結合在一起。

混合多雲策略的優點讓企業可同時使用來自不同提供商的雲端服務、功能，以尋找最佳的方法來管理分佈式和異構數據生態系統，降低成本並提高生產力。

[Top Digital Transformation Trend for 2020 IV]

Develop a hybrid multi-cloud strategy:

A multi-cloud strategy refers to deploying different public cloud services, such as Amazon Web Services and Microsoft Azure. Meanwhile, a hybrid cloud refers to a cloud computing environment that combines data on hand, private cloud and public together.

The advantage of a hybrid multi-cloud strategy enables usage of cloud services from different providers to look for the best approach to manage distributed and heterogeneous data ecosystems, reducing costs and boost productivity.

[dsta-hk]

【2020年最重要的數碼轉型趨勢 III】

人工智能和機器學習價值最大化：

正如上一帖文提到，因應數據量越來越大，我們需要人工智能和機器學習來幫助我們。 人工智能和機器學習能夠提高數據分析的速度和容量，並使分析工具更加可靠。

[Top Digital Transformation Trend for 2020 III]

Maximizing the value of AI and machine learning:

As mentioned yesterday, the volumes of data are increasingly large, we need AI and machine learning to help us with that. The value of AI and machine learning can benefit data analytics by boosting speed and scale in data analysis, and make the analytics tools more reliable.

[dsta-hk]

【2020年最重要的數碼轉型趨勢 II】

為以數據主導的業務分析數據：

在2020年，投資數據分析乃是讓您的業務在疫情中能繼績營運的重要工具。 行用從客戶數據所得的分析結果將遠勝於長期忽略數據、依賴直覺經營業務的方法。

但是，要分析如此大規模而多樣化的數據並不容易。 收集如語音數據等不同種類的數據必須配合洞見引擎一起使用，以進行組織和解釋。 另外，企業亦要依循《個人數據（隱私）條例》下要求，避免過度保存數據。 因此，沒有計劃、單純儲存數據並非理想的做法。

[Top Digital Transformation Trend for 2020 II]

Analyzing data for data-driven business:

Investing in analytics in 2020 is an important tool to keep your business running during the pandemic. The valuable insights harvested from the customer data have outweighed the “following your gut feeling” way of running a business for quite a long time.

However, analysing huge volume of data with large variety is not easy. Gathering of different sorts of data, such as voice data, etc. has to be utilised  alongside with an insight engine to organize and interpret it.

Data privacy compliance of the Personal Data (Privacy) Ordinance is necessary and over-preservation of data is not allowed. Thus, storing data without planning or management is a bad idea.

[dsta-hk]

【2020年最重要的數碼轉型趨勢 I】

提供個人化客戶體驗，與客戶連結：

為客戶提供互動和個人化的客戶體驗雖然基本，但卻是數碼轉型的核心所在。 客戶所期望的，正正是希望服務提供者能夠提供多渠道、無溝通障礙，而且可隨時隨地切合他們需要的服務。

根據Mulesoft的研究，雖然數碼渠道日益複雜及多元確實對企業極具挑戰性，但69％客戶都認為服務未能顧及其需要是促使他們轉換服務提供者的原因，正正反映提供個人化客戶體驗，與客戶連結是不可忽視的趨勢。

[Top Digital Transformation Trend for 2020 I]

Connecting and personalising the customer experience:

delivering interactive and personalised experience to the customer is actually basic but at the heart of digital transformation. Providing a frictionless journey with multiple channels that is accessible anytime from anywhere is what customers expect from their service provider.

According to Mulesoft, 69% of the customers agree that disconnected customer service would be a motive pushing them to change their service provider. It’s challenging to face the increasing complexity and plurality of digital channels, but it’s also an unignorable tendency.

[dsta-hk]

【數碼轉型中的挑戰V】

預算限制：

由於貴公司的財政資源有限，您的預算亦可能因而受到限制。您需要確保對公司、人員和客戶進行的新投資用得其所。在制定數碼轉型策略時，請以預算估算貴公司可投放多少資源用於轉型。如有需要，請您制定針對數碼轉型各階段的計劃，以免因為預算問題讓公司面臨不必要的風險。

[Challenges in Digital Transformation V]

Budget Concern in The Digital Transformation:

Given the limited financial resources, it is likely that that you will face budgetary constraints. You have to use your new investments in your company, people and customers wisely. When you build your digital transformation strategy, use your budget as a reality check to see how much your company can handle. Develop a plan that involves several phases over several years, if that is what is required. Don’t put your company at unnecessary risk over budgetary issues.

[dsta-hk]

【數碼轉型中的挑戰IV】

公司結構與您的未來數碼化發展：

數碼轉型對貴公司乃是影響深遠的計劃，這或許需要更多的公司結構變化，例如改變僱員職能，更改部門或全面改革組織結構。事實上，在公司引入數碼轉型後，每個部門甚至每個員工的工作性質都可能出現變化。 為了發揮數碼轉型的最大效能，公司可能有需要改變組織結構。

如果您需要進一步協助，請聯絡我們以進行諮詢。

[Challenges in Digital Transformation IV]

Organisational Structures & Your Digital Future:

The digital transformation is a substantial initiative, more structural changes, e.g. changing roles, changing departments or an overhaul of your organizational structure may be necessary. In fact, when digital transformation is introduced to the company, the nature of work of each department, or even each employee may change. Thus, changing the organisational structure may be necessary in order to bring out the greatest effect of digital transformation.

If you need further assistance, you may also approach us for consultation.

[dsta-hk]

【數碼轉型中的挑戰III】

尋找領導數碼轉型計劃的專業人才：

除了技術外，人才亦是數碼轉型能否成功的另一關鍵。如果您當前的公司結構令您轉型進度無法推進，那您應該重新評估您的技術合作夥伴以及他們所提供的服務。

���選擇合適的軟件到製定數碼轉型策略，數碼轉型過程中充斥著各種挑戰。貴公司必須有合適的專才、訓練您的員工使用科技，並協助他們理解改革所需的技能。

此時此刻，貴公司內部可能未必有專業人員帶動數碼轉型，您可以與我們聯繫進行諮詢，以準確地找到您轉型上的需要。

[Challenges in Digital Transformation III]

Finding the Expertise to Lead Digitalisation Initiatives:

Other than technology, talent is another key to successful digital transformation. If your current company structure is holding your back, it is time for you to re-evaluate your technology partnerships and what they have to offer.

There would be challenges in the course of digital transformation, ranging from choosing the right software, to formulation of digital transformation strategy. To deal with these challenges, having the right people on board is a must. You have to train your workforce to be digitally literate and help them acquire the skills necessary for innovation.

It is possible that you may not have the expertise internally at this moment to take on a digital transformation, you can approach us for our consultancy service to find out what you need precisely.

[dsta-hk]

【數碼轉型的挑戰II】

製定公司全方位數碼轉型策略的需要:

根據Jabil之調查，只有約20％公司在打算進行數碼轉型時會考慮公司全方位數碼轉型的策略（DTS）。

經過精心考量而制定的DTS乃數碼轉型的必要條件。由於數碼轉型牽涉一定風險，您的公司需要釐清公司整體的願景、設定目標以實現願景，並為整個團隊提供目標, 否則您未必能夠在數碼轉型的道路上走得更遠。

如果您正思量從哪裡開始，您可以先考慮客戶體驗。您的DTS應以客戶需要為中心，然後考慮其餘的內容。

如果您在制定DTS方面需要進一步協助，您可以聯絡我們進行諮詢。

[Challenges in Digital Transformation II]

Need to Develop a Company-Wide Digital Transformation Strategy:

It is found that only around 20 percent of companies which desire undergoing digital transformation have a corporate-wide digital transformation strategy (DTS) in mind, according to the Jabil survey.

A well-planned DTS is a requisite for your digital transformation. Given the inherent risk in digital transformation, your company needs to clarify a vision, set goals to reach it and give your whole team a purpose, or else you could barely go far on the path of digital transformation. 

If you are wondering where to begin, always start by thinking of customer experience. You should center your DTS formulation around that and think about the rest. 

If you need further assistance in the formulation of the DTS, you may also contact us for consultation.

[dsta-hk]

【數碼轉型的挑戰I】

僱員在數碼轉型過程中的阻力：

僱員偏好常規化工作，因此當僱員經歷數碼轉型這一大改變，僱員都可能在短期內會抱有負面心態，甚至反對改革。但為了跟上時代變化，變更乃是必要的，而拒絕改革相對的商業風險甚至更高，承受被市場淘汰的風險。

您可以通過管理層對改革的堅定支持來舒緩其負面情緒。另外，高連貫性及透明度乃是成功轉型關鍵。您必須在整個過程中讓員工參與轉型過程，鼓勵他們表達對改革的期望。通過讓您的員工了解公司改革的迫切性，您可以令員工對改革更為積極及接納。

[Challenges in Digital Transformation I]

Employee’s Pushback During Digital Transformation:

Employees like routines, therefore, when they experience such a huge change as digital transformation, employees may take a dim view on the changes, or even feel repulsive towards the transformation in the short run. However, change is necessary to keep up with times, and resistance to change would be even riskier, running the risk of being eliminated by market.

You can alleviate employee's negative feelings through support from the top management level. Being consistent and transparent is the key. You have to keep your employees engaged and empower them. By helping your employees understand what is at stake, you can light a fire in them.

[dsta-hk]

【邁向混合勞動力普及化將面臨的挑戰及解決方案】

整體而言，香港企業目前對混合型勞動力的接受程度還不如鄰近地區，如深圳，新加坡等成熟，若香港企業想維持競爭力，就有必要-

1.提高員工的數碼相關技能

2.改變有關科技應用的觀念

3.促進技術與人才間的無縫結合

屆時，香港整體上可能會加快接受並廣泛使用混合型勞動力，追上鄰近地區。

[The challenge in popularising hybrid workforce and the solutions]

Generally speaking, HK firms’ current attitude towards hybrid workforce is not as mature as that of her neighboring regions, e.g. Shenzhen, Singapore , etc. If HK's enterprises want to maintain competitiveness, it is necessary to-

1. Boost the digital skills of the workforce

2. Change the mindset around technology adoption

3. Promote technology’s seamless integration with human talent

By then, Hong Kong as a whole could accelerate its adoption of hybrid workforces, and catch up with neighboring regions.

[dsta-hk]

【打造混合型勞動力】

混合型勞動力乃勞動力，技術，數據和流程的組合。透過利用混合型勞動力，企業可以節省用於重複但費時的工作所需的人力，從而提高工作效率、合規性、質量/準確性和生產率。

[Building a hybrid workforce]

A hybrid workforce is a combination of workforce, technology, data, and processes. By deploying hybrid workforce, it could save manpower from repetitive but time-consuming work, and hence boost efficiency at work, which could bring about improved compliance, quality/accuracy and productivity.

[dsta-hk]

【為何數碼化轉型如此重要】

高數碼化參與度，即充分利用互聯網的的中小型企業，相對更有可能享受更好的業務成果，擁有更好的增長前景，創造更多就業機會，並擁有更多收入來源。

以下為一些高數碼化參與度中小型企業與市場其他對手在數據上的差異：

• 潛在業務增長為2.9倍

• 潛在收入增長可增加約15%

• 每個員工的潛在收入可增加約24%

• 僱用更多員工的可能性大約是3.3倍

• 更有可能僱用約50％以上的新員工

• 來自新的國際市場的多樣化收入的可能性高3.2倍

• 從新產品或服務中獲得多種收入的可能性高1.4倍

資料來源： Ipso Business Consulting Report

[Why Digital Transformation is important]

High digitally engaged SMEs, i.e. SMEs that fully utilize the internet, are more likely to enjoy better business outcomes, have better growth prospects, create more job opportunities and have more diversified sources of revenue.

Some statistical differences of high digitally engaged SMEs over their competitors could be measured:

• About 2.9 times more likely to have business growth

• Likely to gain around 15% more in revenue growth

• Likely to gain around 24% more in revenue per employee

• About 3.3 times more likely to have hired more staff

• More likely to hire around 50% more new staff

• 3.2 times more likely to diverse income from new international markets

• 1.4 times more likely to diverse income from new products or services

Reference source: Ipso Business Consulting Report

[dsta-hk]

【我們企業夥伴的服務 III】

人工智能聊天機械人：

• 利用自然語言處理（natural language processing）及 機器學習 （machine learning）以進一步了解顧客的想法，與客戶連結

• 自動化管理部份簡單但耗時的工作，例如回應顧客簡單查詢

管理及分析各類數據：

• 各種金融、交易數據

• 顧客數據

• 營運數據

• 網頁及電子商務數據

• 透過分析尋找有關市場的新見解

• 利用分析預測商業成果

• 統一分析見解及顧客的數據

如欲更詳細了解我們的服務內容，請聯絡我們。

[Our Corporate Partners’ Services III]

AI-powered chatbots:

• Use natural language processing (NLP) and machine learning (ML) to better understand the intent of the customer and connect with them

• Automate and manage simple but time-consuming tasks, e.g. answer simple customer queries

Management and analysis of different data:

• Financial/transactional data

• Customer data

• Operational data

• Web and ecommerce data

• Find new market insights from analytics

• Use analytics to predict business outcomes

• Unify insights from analytics with customer data

For more information, please contact us.

[dsta-hk]

【我們企業夥伴的服務 II】

在線商業業務：

1. 利用在線渠道使用基於訂閱或定制電子商務平台來推廣商品和服務 2. 消費者可以使用智能手機或電子產品來下訂單 3. 通過搜索引擎、電子廣告、電子優惠券、會員計劃等，提高轉換率 4. 電子支付系統和其他支付方式 5. 在線客戶服務 6. 在線接收訂單和運送服務，及智能自助服務系統

[Our Corporate Partners’ Services II]

Online business:

1. Use online channels for good and service promotion by deploying subscription-based or custom-built e-commerce platform 2. Consumers could place orders with their smartphones or electrical gadgets 3. Boost the conversion rate through search engine promotion, e-advertisement, e-coupon, membership programme and etc 4. ePayment system and alternative payment method: 5. Online customer services 6. Online order taking and delivery, and smart self-service systems

[dsta-hk]

【我們企業夥伴的服務 I】

雲端服務：

1. 利用電腦系統管理貴公司之公融相關業務：

• 收集發票和賬單

• 會計及規劃預算

• 工資單及開支報銷服務

• 資產及負債管理

• 合規服務• 網絡安全性高的雲端登入系統

• 金融分析及報告，讓您更了解您的商業運作實況及市場趨勢

2. 利用電腦系統管理貴公司之人力資源業務：

• 出勤及下班紀錄、培訓報告服務• 網絡安全性高的雲端登入系統

[Our Corporate Partners’ Services I]

Cloud services:

1. Adopt computerised system to manage the financial related processes of the company:

• Invoicing and bill collection 

• Accounting and budget planning

• Payroll and expense reimbursement service

• Asset and liability management

• Regulatory compliance

• Cloud-based remote access system with intact cybersecurity protection

• Financial analysis and reports to help you better understand your business operations and market trends

2. Deploy computerised systems in the management of human resource-related processes of the company:

• Attendance and leave records, training reports

• Cloud-based remote access system with intact cybersecurity protection

[dsta-hk]

【我們的服務】

資金申請諮詢:

我們為中小企提供企業補助或津貼申請服務，以便客戶申請政府補貼或私人創業資金。我們將協助中小企客户處理或準備申請文件，提供項目管理等服務。

就業支援：

我們會為本地弱勢社群 （包括殘疾人士/更生人士/少數族裔）提���一站式就業支援服務，以讓其能夠融入社區，為社會作出貢獻。

[Our Services]

Funds Application Consulting:

We provide entrepreneurial fund or subsidy application assistances for SMEs which wish to apply for government subsidies or private entrepreneurial funds. We would assist in processing and preparing application documents, project management, and etc.

Employment assistance:

We would provide one-stop employment supporting services for the local disadvantaged groups (including disabled persons/ex-offenders/ethnic minorities), so that they can fit into the community and contribute to the society.

[dsta-hk]

【成為我們的合作夥伴 II】

若貴機構為中小企業：

若貴機構需要科技及人力資源管理服務以提升商業服務質素，我們能夠為您提供數碼轉型及招聘相關之顧問服務，以及與電子商務及招聘相關之配對服務，以讓貴機構業務能更上一層樓。

若您為企業社會責任部門之一員：

我們歡迎貴機構加入我們，成為資助企業，以資助本地社會企業或社會創新計劃實施者。我們歡迎任何定期或一次性捐款。

我們可以幫到您：

若您處於弱勢地位但自問擁有才能，我們歡迎您加入我們，並從我們的非政府組織合作夥伴處接受培訓，讓我們共創零歧視社會。

[Be Our Corporate Partners II]

If your company is an SME:

If you are SMEs that may require technology and human resource management services that improve the quality of your business, we could provide you with digital transformation and employment consultancy services, as well as eCommerce support and employment matching services to your company, so that the company’s business can advance to a new height.

If you are personnel at the CSR department:

You are welcomed to join us in assisting local Social Enterprises or Social Innovation Implementers by being their funders. Regular and one-off donations are both welcomed!

We can help you:

If you are one of the disadvantaged talents, you can join us and receive training from our partner NGOs, so that we can create a discrimination-free society.