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Uplift Customer Shopping Experiences With Microsoft Dynamics 365 Commerce

Retailers are constantly attempting to extend their brands swiftly in order to match client expectations. Businesses should incorporate innovative approaches to enhance the shopping experience to achieve their objectives.
On the flip side, Customers today are obsessed with online shopping. Ecommerce has an immense influence on every one of our lives, and it has opened up new ways for discovering and connecting with companies.
Fortunately, Microsoft Dynamics 365 Commerce, like a gleaming treasure in the bushes, helps you to increase customers’ or clients’ satisfaction.
With consumers spending much time online, eCommerce presents an opportunity for businesses. Customers can buy and sell items via online media, notably through a company’s website or worldwide eCommerce platforms.
When users view the desired product on an online site, they can purchase it without leaving the platform. Customers can experience given a convenient shopping experience in which they may shop in peace and comfort.
Dynamics 365 Commerce by Microsoft
D365 Commerce is an intelligent program that assists businesses in providing exceptional customer experiences across social media networks. It enables users to purchase things from their preferred social networking channel while satisfying their expectations. You must understand how to leverage the proper technologies for improved brand reach. You may work with an experienced How Do You Improve Customers’ Shopping Needs Microsoft Dynamics 365 Commerce consultant to help you set up the solution depending on your company requirements.
Redefine Your Branding and Customers Approach
Companies first rely on social media to raise brand recognition. Businesses are now going beyond awareness by building store sites on platforms like Facebook and Instagram and linking them to CRM and ERP platforms such as Dynamics 365 by Microsoft.
Businesses, for example, may create store pages on online social media platforms that link to their company’s website in order to sell products. Visitors to your business may look around, learn about your company, and purchase something. Dynamics 365 CRM’s dashboard enables sellers to develop, execute, and launch advertising and marketing campaigns aligned with company goals, auto-replies, integrated sales processes, campaign analytics, and customer data-centric insights for improved results.
Dynamics 365 Commerce is a market-leading Microsoft solution developed to give consumers and partners a smooth purchasing experience. By using Dynamics 365 Commerce, businesses can achieve extraordinarily possible customer interaction.
The D365 Commerce solution delivers intelligent capabilities and tools to help your brand’s reputation. It makes sense to rely on proficient Dynamics 365 suppliers to acquire a vast range of tools and better insights into customer trends and behaviors. They assist you in developing a solution that increases client interactions and transactions.
In addition to developing stores online via eCommerce, marketers are looking at other types of media to increase consumer involvement. Customers may buy products straight from live-streaming channels, for example. Although this form is now only accessible in a few countries, it will soon be available throughout the whole market, with the rapid expansion of Dynamics 365 Commerce by Microsoft.
Customer Insights with Dynamics 365
Dynamics 365 Customer Insights assists you in developing a better knowledge of your customers by combining data from diverse transactional, behavioral, and observational sources to create a 360-degree customer picture and produce insights.
Retailers may easily establish the integration with Dynamics 365 Customer Insights and display the produced insights at the POS using Dynamics 365 Commerce.
These insights, which include attrition likelihood and next best action, are significant because they assist sales associates in having productive discussions with clients and providing individualized shopping experiences.
See Dynamics 365 Customer Insights connection with Dynamics 365 Commerce for additional details.
As a result, the depth and scope, and prospects of online shopping are now plainly obvious. To increase brand engagement and keep customers’ buying preferences, you must use a variety of channels. Dynamics 365 Commerce has agilities to assist you in overcoming the problems you experience with your legacy systems in order to capitalize on this eCommerce revolution.
Far-seeing Resolve in eCommerce
Omnichannel retail possibilities are driving brands by delivering consistent experiences across channels. Contemporary customers want a frictionless customer experience when they shop for various products be it in-store or online. Moreover, they expect seamless convenience throughout the purchasing journey.
With the emergence of online social commerce, retail businesses prefer or are compelled to use social media to increase brand engagement. The new trends allow customers to purchase products on social platforms or in the virtual environment, utilizing eCommerce. These touchpoints — point of contact between business and its customers — acts as a front-end system for customers.
In an eCommerce system, front-end and back-end systems such as CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) systems are interlinked. Delivering purchasing capability to several front-end systems is challenging for organizations that find it difficult to manage both the front-end and back-end systems.
Dynamics 35 commerce is the solution to this problem since Dynamics 365 is an efficient shopping solution that allows you to service clients across many channels, lowering operating costs significantly. Sellers may even change the arrangement of the information and customize the buying experience.
This solution not only simplifies your retail operations but also helps you prosper in the world of eCommerce on a massive level.
Are you concerned about meeting the Clients’ high expectations? Microsoft Dynamics 365 Commerce is determined to make it a reality.
Microsoft Dynamics 365 has a resolve to make it happen. Because of the rise of eCommerce and the blossoming of online consumers, your company now has the possibility to create new revenue sources.
Dynamics Solution and Technology as Dynamics 365 Expert is the Answer
DST as a digital transformation partner for your businesses provides the following best-in-class features eCommerce offering:
Business partner onboarding
Quantity thresholds (minimum, maximum, multiple)
On-Account payment method
Account statement and invoice printing
Payment of sales invoice
Dynamics 365 Sales integration
There is no need to be concerned if your company is experiencing commerce streamlining problems. Now is the moment to get involved and discuss your industry and company’s challenges with us.
We’ll examine your problems and offer you the best potential solution because Dynamics Solution and Technology has shown experience and a portfolio, providing bespoke ERP and CRM solutions utilizing Dynamics 365 Commerce.
Dynamics Solution and Technology value long-term partnerships and is available to help you develop and execute your Enterprise Resource Planning (ERP) Software. Please, contact us if you’d like to learn more about how we might help you achieve your goals.
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Upgrade From Microsoft AX To Dynamics 365; Today’s Business Imperative

Are you preparing to switch from a Microsoft Dynamics on-premises system, such as Microsoft AX to Dynamics 365, a more adaptable, unified, and cloud-based option?
Dynamics AX 2012 to Dynamics 365 Finance and Operations is now upgraded directly by Microsoft. However, upgrading procedures are not accessible for previous versions of Dynamics AX that are not supported, such as AX 4.0 or AX 2009. Thus, you will need the latest implementation in those cases.
In this scenario, Microsoft Dynamics 365 remains the most suitable option for an ERP update because of its seamless integrations and customization process. It is important to note that support for Dynamics AX is shortly coming to a close.
Everything you need to know about switching from Microsoft Dynamics AX to Dynamics 365 for Finance and Supply Chain Management is provided here in this article, including a comparison of the two programs’ features and advantages with the information on how to start organizing your upgrade.
Deciding How to Get There
Knowing where you’re heading will help you transition easily from Microsoft AX to Dynamics 365 Finance & Supply Chain Management.
Get a quick understanding of the topic by skimming our comprehensive comparison post on LinkedIn: Benefits of upgrading from Dynamics AX to Dynamics 365 Finance & Supply Chain Management. This comparison will introduce you to the conceptual realm you should consider before commencing your cloud up-gradation.
What is Microsoft Dynamics AX, and How does it work?
Microsoft Dynamics AX is a robust ERP system that aids multinational businesses in organizing, automating, and streamlining their procedures. Microsoft Dynamics AX is easy to use and implement, with a quick return on investment.
The Dynamics AX program, which is now merged with the Dynamics 365 product suite, works in tandem with other Microsoft applications to provide a comprehensive, efficient ERP for better outcomes across industries.
What is Microsoft Dynamics 365 and what does it offer?
Microsoft Dynamics 365 is a suite of intelligent business solutions for enterprise resource planning and customer relationship management.
Choose one, many, or all Dynamics 365 apps built to work in collaboration with your existing systems to give a comprehensive solution that connects your whole business. As a result, you connect with each consumer. Which is beneficial for holistic business upscaling, isn’t it?
Dynamics 365 allows limitless agility, adapting and innovating within a hyperconnected business (by connecting your data, processes, and teams) and intelligent business apps, providing everyone with the insights and freedom they require to thrive.
Key reasons why you should transfer your traditional AX platform to the cloud-based Dynamics 365 platform; are described in the following chart;
Reasons to Shift
If you’re still using Dynamics AX to operate your business, it’s time for an upgrade to Microsoft Dynamics 365! With the entire world working remotely, having real-time access to a wide range of applications, authenticated and revised data, access on the go, and guaranteeing security and compliance have never been more important.
BENEFITS OF DYNAMICS 365 UPGRADING
For a better comprehension of the benefits of Dynamics 365, Look at the following convenient pointers.
Increased Convenience
Support for cross-platform user interfaces
Reduced IT maintenance
Seamless Integration
Enormously Scalable
Enhanced Security
Pricing for Dynamics 365
Impact like a leader in the Market
Upgrading from Microsoft AX to Dynamics 365 will increase productivity, enhance economic impact, and time-to-value acceleration. To improve your business’s ability to digitally transform by utilizing D365’s powerful integration, real-time analysis, improved security, and scalability.
Dynamics Solution and Technology Methodology
Prior to starting any Microsoft Dynamics 365 upgrade, we define environment strategies, testing plans, training documentation goals, and system audits. We also begin cutover planning to model what go-live will look like.
Experts at Dynamics Solution and Technology will analyze your current Dynamics AX operations, also your organization’s cloud preparedness.
Upgrading to the cloud will be an advancement, but with several advantages. Microsoft Azure, the premier shared cloud platform, allows you to install and manage your cloud environment while allowing it to scale as your organization expands.
Exhibit Immersive Success with Dynamics 365
Enterprises transitioning from Microsoft AX to Dynamics 365 Finance & Supply Chain Management must improve their warehousing and manufacturing procedures. Microsoft products that your team will utilize on a daily basis include:
Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)
Dynamics 365 (ERP and CRM)
Power Apps (extensions for specific ERP functions that require little or no code)
Power Automat (workflow engine)
IoT on Azure (to connect any device to your business)
Intelligence from Cortana (end-user assistance)
Dynamics Solution and Technology has extensive experience in the deployment of Dynamics 365 intelligent business suite and Business Central, with a high success rate in industries such as manufacturing, oil and gas, Government organizations, restaurants, logistics, and many more, in various regions of the world.
Have a go at Dynamics 365 Upgrading with DST as We Tell You Why!
Our responsible business performance with quality ensured and values upheld is one of the most compelling factors to choose Dynamics Solution and Technology as your digital transformation partner.
To embrace a new digital approach with Us, DST is the one-stop solution for all your business’s digital transformation needs, particularly upgrading from Microsoft AX to Dynamics 365 as we keep your business vision in mind by paying attention to your market requirements from the beginning of the implementation process.
At Dynamics Solution and Technology, our work doesn’t stop after installation. We offer experience, information, and support even after your solution is live, making us the ideal all-rounder Microsoft Gold Partner to handle Dynamics 365 /Azure cloud up-gradation.
Get in touch with us today and begin planning your upgrade
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Workforce insight is a challenge for organizational growth as organizations are undergoing upheavals almost in every domain. Many factors are involved in this disruption like a shift from local to the global market with a blend of advanced technologies leading to intensifying consumer expectations and industrial parameters.
To be specific, growing companies’ agility along with the workforce can be achieved with the implementation of Dynamics 365 HR and Payroll, which offers a complete insight into employees’ experience.
The reason why organizations are not performing well maybe because of talent gaps and the inefficiency of handling Human Capital Management. According to the Accenture report.
“Two-thirds of CEOs considered losing business to competitors due to talent gaps”
Considerably, this is a big challenge for the organization how to get a workforce insight and how to make it effective and this all-needs workforce scaling that ultimately leads to workforce optimization that is a must-have essential for organizational growth.
How Dynamics 365 HR and Payroll can robust organizational Growth?
Here is how Dynamics 365 HR and Payroll workforce insight can robust your organizational growth. Following are its prominent feature
Integrates with best-of-breed Microsoft power apps like IB
Centralize employee information
Provides rich Dashboard
Easy to analyze and visualize employee data
Easily Accessible from any device
Embedded analytics that helps you in decision making
Provides a deep insight by tracking and analyzing HR processes
simplifies all ongoing processes
The advanced analysis helps to achieve digital insight
Offers centralized data storage and managed data processed by many applications with Microsoft Dataverse
The data that has been processed can be easily stored and managed by Microsoft Dataverse, this one-stop solution for data storage integrates Microsoft Dynamics 365 for HR and Payroll with existing systems and other partner applications so this is the most powerful tool that could work on workforce optimization and take your organization towards substantial growth.
Optimize your Workforce with Microsoft Dynamics 3675 HR and Payroll:
For sustainable business practice, workforce optimization is significant, you can say workforce optimization is a key to agility that leads to organizational growth. Fortunately, Microsoft Dynamics 365 is designed to meet the necessity of workforce insight to enhance organizational agility. To obtain organizational growth, every enterprise has to undergo these three stages
Planning
Vision
Initiative
By following these three guidelines, organizations should anticipate how the workforce should respond timely and according to the ever-changing circumstances, to cope with these challenges, organizations need to find out the right tool specifically that provides an insight between workforce efficiency and its caliber and that is none other than Microsoft Dynamics 365 for Human resources and payroll workforce insight. That allows you to
Work seamlessly with teams
Offers accessibility to employees to track time-off and leave balances
Loaded and enriched with employee profiles
Boost the talent management system and gives a visual insight to allocate the right resource, and experts by centralizing employee profiles
Brings employees closer by connecting people and robust employee experience within and outside the organization.
Provides A seamless experience to boost cross-functionality
Dynamics 365 for Human Resources and Payroll is broadly accessible by the employees to get the information they require, by using the self-service tool that is a unique feature where employees can easily view rich profiles, training sessions, performance records, and check-in and out requests.
Dynamics 365 HR and Payroll boost Workforce Agility:
Dynamics 365 for HR and Payroll is a toll for good reason that brings an agile workforce into action by giving a visual insight. It offers the opportunity to understand how an organization can make the best out of its available resources. No matter whether you are working with a huge number of employees, the Dynamics 365 HR and Payroll is the fastest platform that optimizes your workforce insight and takes your talent management and employee engagement to the next level at the same time. Moreover, with Power BI platform it offers
Evaluation of your business growth
Rich Dashboards that provide a meaningful insight to improvise your workforce planning
With advanced data analysis, it consolidates the entire HR data
analyses and visualizes the entire HR data
The consolidated and stored data can be accessed by using any device
This provides you an overall big picture of actionable insight, performance, and efficiency for an organization.
Harness Corporal Success with Dynamics 365 for HR and Payroll
The importance of organizational growth can’t be denied with Microsoft Dynamics 365 HR and payroll in a sense when it is empowered by digitally shared and managed data, with secure data storage and embedded analytics that offers solutions about how and where to use a meaningful insight that leads to workforce optimization. The biggest advantage of using d365 for HR and Payroll is to know more about your employees as it exactly defines your
Organizational structures,
Hierarchies by using the vertical link
Employee profiles including rich employee profiles,
Job descriptions and responsibilities.
So, Dynamics 365 HR and Payroll is empowering employers by providing cloud-based solutions that are powered by the Microsoft Power Platform. Not only Microsoft Dynamics 365 for Finance and Operations is a next-level tool that provides immense support to finance and operating expense departments. It offers the opportunity to work cross-functionally. Its super-unique cross-functionality feature not only boosts productivity, and company culture but also connects and collaborates people from different departments to work together thus it reflects an agile workforce insight.
Quick Info, Sustainable Decisions with Dynamics 365 for FinOps
Dynamics 365 for finance and operations, is successfully integrated with other apps, its advanced analytics provides you with complete detail of data processing, by analyzing the shared data, you can acquire objective insight that drives you to ultimate workplace decision. Being a cloud-based app there is the least chance of omission or error in the facts and figures provided by Dynamics 365 for finance and operations.
Moreover, this outstanding platform will enhance employee engagement and help you to achieve sustainable organizational growth. So, dive into the deep ocean of Microsoft Dynamics 365 for finance and operations and invest in the best interest of your organization.
Choose Immersive Success in HR Operations
Today, streamlining HR operations and financials became inevitable supported by intelligent technological resolve.
On Top of Microsoft Dynamics 365 HR & Payroll, We Come to Play! By incorporating Dynamics 365, Dynamics Solution and Technology experts integrate D365 with product ‘DS Payroll 365 for F&O and Business Central, entirely customized for your business HR needs.
With Microsoft Dynamics 365 ecosystem, we have a proven track record of success across multiple regions. Dynamics Solution and Technology specialize in enhancing HR efficiencies digitally across multiple regional industries to generate an enchanting impact.
We help you become better digital versions of yourself and generate enduring value in HR & Payroll departments in every industry globally.
To choose unrivaled excellence and request a demo or witness our global portfolio of Dynamics 365 HR and Payroll Implementation, Connect Today!
Microsoft Dynamics 365 is a perfect solution that addresses all organizational internal needs. From organizational growth to workforce insight, it surrounds every sphere of organizational growth.
#Microsoft Dynamics HR and Payroll#Microsoft Dynamics 365#Microsoft Dynamcis#HR and Payroll Software
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Why Consider Microsoft Dynamics 365 As Your CRM System In 2022?

You may miss growth chances and lose money if you don’t optimize your operational procedures or make the most of your customer connections or sales leads without the help of an integrated CRM system.
Imagine losing track of a customer’s details (i.e. name, address, or phone number) only to discover that your lack of streamlining cost you a client to a competitor. Your team may lose track of customer interactions and miss revenue potential if you don’t have a streamlined and customizable CRM system. Resultantly, this makes security and data protection more complex to handle.
A solid CRM solution like Microsoft Dynamics 365 CRM is a holistic platform that stores everything you need in order to enhance agility, improve profits, and keep your customer connections.
Microsoft Dynamics 365 CRM system aids in the management and maintenance of customer connections, as well as the tracking of sales leads, marketing, and the delivery of actionable data through an impactful lineup of dedicated business apps and Power Platforms.
Dynamics 365 CRM systems boost your profits by streamlining administrative operations in numerous departments, allowing you to stay on the right track: that is developing and sustaining customer connections.
In this blog, we’ve tried to cover all you need to know about Dynamics 365, focusing on CRM, and how it can help your business in 2022. Let’s break it down!
For better comprehension, Customer relationship management (CRM) is a term that refers to the management of customer relationships. It is a collection of data-driven, integrated software solutions that helps you communicate better and elevate business productivity with an elated customer experience.
Dynamics 365 integrated modules provide enterprises with a CRM solution that is scalable, efficient, and well-supported.
Some of the extra superb advantages are:
Fantastic sales, marketing, and customer service with seamless integration with Microsoft Products such as Outlook, Teams, Power Platforms, etc.
Dynamics 365 and Office 365 work seamlessly to boost efficiency along with LinkedIn Sales Navigator App and Relationship Assistant.
Improved reporting and business insights with Adaptable architecture, allowing for better and faster decision-making through numerous easy implementation options.
A customizable platform for business growth and processing that is fully scalable.
Top Reasons: Why should you choose Dynamics 365 CRM in 2022?
To get a versatile, configurable solution with Microsoft Dynamics 365 CRM. Choose a stand-alone program to fulfill the demands of different areas of numerous businesses or combine many CRM tools into a universal integrated solution.
Customers’ Experience Redefined
With planning and monitoring tools that interact with your existing applications and services, Dynamics 365 CRM lets you create multi-channel marketing campaigns, nurture sales-ready prospects, and coordinate your sales and marketing teams.
Dynamics 365 collects every piece of information about each customer. It examines the number of people who frequent the website, how they engage with companies and brands, the groups they belong to, etc.
Customer consistencies, buying behaviors, and brand loyalty are among the data factors identified by the Power applications tool that cannot be objectively assessed but are nevertheless critical to the sales process.
This crucial data helps customer service representatives in effectively managing exchanges. Hence, Reps can better engage with consumers and offer customized solutions.
Harness leads
Use email marketing, site content, and events to create diverse campaigns.
Using the Dynamics 365 Connector for LinkedIn Lead Gen Forms, you can target matched audiences based on LinkedIn interactions.
Customize client journeys depending on user involvement to personalize the buyer experience.
Make better choices
Using real-time data analytics, gain valuable insight into your brand’s image and market.
Use several lead scorings models to prioritize leads.
Create bespoke dashboards to evaluate the data that is most important to your company.
Multifaceted Communication
Microsoft Dynamics 365 CRM enhances communication potential, allowing employees to be more productive and efficacious in the office and on the move.
Data classification authorizes you to grab only the information you require, such as sales numbers or meeting updates.
Add-ons like convenient mobile apps with a Dynamics 365 subscription and support for cross-web browsing on numerous devices make the whole process upscaled.
Quickly adapt
Improve service engagement experiences by automating procedures.
Use artificial intelligence to help you make better business decisions and spark new ideas.
Rely on the Microsoft cloud platform to lower operational expenses and streamline infrastructure deployment.
Get Constant Updates
You will never have to wonder if the Microsoft Dynamics 365 features you’re using are up to date. Microsoft Dynamics is constantly introducing and expanding the feature of its, with weekly updates and two important releases every year.
Microsoft Dynamics 365 is certainly configurable to your individual business needs, Microsoft Dynamics 365 CRM will adapt as your company develops and your operations change, providing you with higher scalability and a solid platform for years to come.
Deployment Course of Actions
Quickly Shift to Dynamics 365 by selecting the deployment option (on-prem, cloud-based, partner-hosted) to scale up. The best suitable option allows you to meet your budget, resources, and business demands.
Dynamics Solution and Technology is a team of Dynamics 365 Certified CRM Experts
To become the better digital versions of yourself and create lasting value, we incorporate Microsoft Dynamics 365 CRM solutions to fulfill Your expectations in every industry globally.
Today, streamlining business operations and financials are required in multiple industries with intelligent technological resolve.
Plan your Digital Transformation Now!
With Microsoft Dynamics 365 Solution, we have a proven track record of success across multiple regions. Our specialty is working with Microsoft Dynamics 365 Finance and Operations, Business Central, AX & NAV, and CRM to create an enchanting impact.
We use Microsoft Power Business Intelligence to bring business insights to your fingertips. We analyze data according to your business and industry, construct solutions, automate processes, and create virtual agents using Microsoft Power Platform (Power Apps, Power BI, Power Automate, and Power Virtual Agents) for greater Customer Experience.
DST Experts keep your business vision in mind and listen to your market diligently. Dynamics Solution and Technology, a Microsoft Gold Partner with a long history of Microsoft Dynamics 365 Business Central, ERP, and CRM implementations in the MENA and Gulf areas, offers a one-stop solution for your digital transformation needs.
Request a free demo and choose unrivaled excellence.
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Redefining The Future With Dynamics 365

Enterprises face new challenges every day. Priorities change, markets shift, opportunities emerge, and the pace isn’t slowing down. As your competitors transform their business models and customer expectations evolve, your future depends on how well you can empower your teams to adapt, innovate, and make a positive impact every day. You need to be ready for disruption, embrace constant change, and, most of all, be fast on your feet.
You’ll need a system that allows you to take all the steps outlined above to make your business more sustainable, successful, and beneficial to the humankind at large.
This blog is merely meant to be a primer on the Microsoft ecosystem, pertinently Dynamics 365 solutions, describes the basics, and points you in the right direction.
What is Microsoft Dynamics 365, how does it work and what does it offer?
You are not alone if you are perplexed by Microsoft’s new business solution product portfolio. Dynamics ERP and CRM solutions have had alternative modifications in titles and product branding over the period. To help clear a few misunderstandings and present a broader phenomenon, we’ll try to cut through the hype to explain what Microsoft Dynamics 365 is and what it may imply for your business.
Microsoft Dynamics 365 is a set of cloud-based intelligent applications that help organizations run more efficiently and provide better customer service. Dynamics 365 includes the core applications you’d expect from an ERP like FinOps, Supply Chain Management, also, CRM such as Sales, Marketing, and Customer Service.
What’s the difference between an ERP and (CRM) system?
It is a big question—vital but often difficult to answer. It’s one of the most frequently asked questions by clients during meetings.
The distinction between ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems can be tricky to discern at first, and we’re taking the time to address it today. We understand how perplexing it all may be.
Dynamics 365 ERP’s essential purpose is to streamline companies’ financial, and operational activities because those procedures differ so widely across industries and enterprises.
Dynamics 365 ERP can get entirely customized as its development and deployment around your specific business aspects are taken care of to match your company’s requirements. In addition, as it is not a complicated product, the solution may adapt to your changing demands and develop with your company.
Dynamics 365’s functionality has split up into “Applications.” You can utilize the complete ERP system or specific “apps” such as Microsoft Power Platforms for the services your business requires.
Furthermore, Shared data, which drives the continuous flow of information and processes across the departmental peripheries, business units, and countries, is at the heart of the business management capability.
The answer to your everyday business requirements is a competent yet suitable Customer Relationship Management (CRM) solution. And, if you’ve begun looking for one, Microsoft Dynamics 365 is sure to have popped up.
Unlike an ERP system, a CRM focuses on your company’s marketing and customer service rather than manufacturing or supply chain. It will assist you in refocusing on your customers as a client relationship manager.
Microsoft Dynamics 365, one of the best Bespoke CRM options, can be tailored to your business’s needs as well as customers’ satisfaction, Dynamics 365 CRM solution is unmatchably capable of boosting your customers’ experience.
The Microsoft Dynamics 365 CRM software is designed to assist businesses in qualifying leads, managing sales opportunities, improving procedures, strengthening connections, optimizing advertising strategies, and improving overall corporate operations.
Field Service and Project Operations are also part of the Dynamics 365 portfolio and add to the platform’s strength, making it more suitable for enterprises at large.
In a nutshell, smart Functionality is only possible via the deployment of Dynamics 365 Customer Engagement (the CRM apps).
What is Microsoft Dynamics 365 Business Central?
Microsoft Dynamics 365 Business Central is a different product despite its confusing name within the “Dynamics 365” ecosystem. It comes with complete ERP and CRM capability. While the entire Microsoft Dynamics 365 is a resolve for large businesses, Microsoft Dynamics 365 Business Central, is generally recommended for small and mid-sized companies. Dynamics 365 Business Central is deployable on-premises or in the cloud.
Business Central is ideal for those in the wholesale distribution and manufacturing industries. With Business Central, Fundamental business management operations, such as supply chain, warehousing, and project management, are assisted by the core functionality.
On the other hand, additional complicated processes, such as assembly, manufacturing, and service management (restaurants & so on) get resolved by the premium version of Business Central. It also provides professional services, to construction enterprises, eCommerce, and other businesses with easily integrated add-ons (extensions).
AX to Dynamics 365; Ensuring the Longevity of Businesses
Businesses are irked by the inconvenience of a sudden transformation, but what about a change that makes life easier and cause more operational efficiency? Moving from AX to Dynamics 365 on Cloud can help your company grow financially.
Dynamics 365 unified apps make the utmost convenience possible and can be deployed cloud (Microsoft Azure). Shifting to Dynamics 365 for Finance and Operations cloud will save you time and money with software upgrades and customizations. Also, there are other benefits of switching to Dynamics cloud 365 for FinOps, such as increased security, greater synergy, and cost-effectiveness.
On Azure cloud, end-to-end business solutions through Microsoft Dynamics 365 bring digital transformation to life, and that too with great reliability and maximum security.
Dynamics Solution and Technology is a team of Dynamics 365 Certified Experts
To become the better digital versions of yourself and create lasting value, we incorporate Microsoft Dynamics 365 solutions to fulfil Your expectations in every industry globally.
Using Microsoft Dynamics 365, we can assist your company in achieving exceptional digital transformation.
Plan your Digital Transformation Now!
Today, streamlining business operations and financials are required in multiple industries with intelligent technological resolve.
With Microsoft Dynamics 365 Solution, we have a proven track record of success across multiple regions. Our specialty is working with Microsoft Dynamics 365 Finance and Operations, Business Central, AX & NAV, and CRM to create an enchanting impact.
We use Microsoft Power Business Intelligence to bring business insights to your fingertips. We analyze data according to your business and industry, construct solutions, automate processes, and create virtual agents using Microsoft Power Platform (Power Apps, Power BI, Power Automate, and Power Virtual Agents).
DST Experts keep your business vision in mind and listen to your market diligently. Dynamics Solution and Technology, a Microsoft Gold Partner with a long history of Microsoft Dynamics 365 Business Central, ERP, and CRM implementations in the MENA and Gulf areas, offers a one-stop solution for your digital transformation needs.
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How Dynamics 365 Supply Chain Management Improves Business Operational Visibility?

Dynamics 365 is an all-in-one business software suite that includes sales, marketing, customer service, project management, and finance features. Additionally, Dynamics 365 can be easily integrated with other Microsoft products to add even more functionality to the software suite that has been specifically designed to support the unique needs of modern businesses.
In this Dynamics 365 supply chain management blog, we’ll take a look at how Dynamics 365 SCMS can help you streamline your supply chain operations and increase efficiency as well as safety measures in your business by integrating with the overall Microsoft ecosystem.
With these new supply chain technologies in place, businesses can gain real-time, end-to-end visibility across the supply chain, giving supply chain control towers a new lease on life.
A supply chain control tower can help businesses better identify, prioritize, and manage major concerns.
Smart Dashboard
First and foremost, this blog discusses the conventional form of a supply chain control tower. It is a connected, personalized dashboard of data, significant business KPIs, and events from across the supply chain of any business.
A few years back, some visionary Supply chain professionals led the development of the control tower concept in relation to their respective business operations. The conception gained propulsion as more corporations sought end-to-end visibility for their enhanced global supply networks.
Dynamics 365 Finance and Supply Chain Management with its empowering innovations enables businesses to overcome obstacles by providing the tools they need to build digital supply chains that are highly collaborative, demand-led, and flexible.
This blog goes into greater detail about the capabilities of the Dynamics 365 Supply chain Management control tower or Dashboard in terms of insights regarding the business operations of any company.
Streamline Supply Chain Management visibility with Dynamics 365
Ensuring real-time visibility into supply chain operations is critical for businesses looking to stay competitive. The good news is, that Microsoft’s cloud-based platform, Dynamics 365, makes it easy to streamline processes regarding data insights and operations by integrating all aspects of your supply chain into a uniform system.
Also, it offers a clear picture of business operations that can help businesses streamline processes and thrive in ever-changing markets.
Integrated Data
The value of a supply chain control tower is proportionate to a company’s ability to combine data from disparate sources. ERP systems, legacy business applications, supplier systems of records, siloed hard drives, PLCs, and even IoT data streams must all be integrated and unified, and fortunately, Dynamics 365 SCM offers all of the above.
Predictive analysis with Dynamics 365 SCM software
Dynamics 365 Supply chain control towers assist businesses monitor and predicting supply chain limitations, disruptions, and changes in consumer preferences by providing end-to-end operational insight from planning to delivery.
Analytics can forecast customer demand and create new inventory management techniques to ensure your goods flow in line with demand.
You can anticipate purchasing trends and make supply chain adjustments as needed. With advanced predictive analytics, you can understand not only what’s happening right now but also what will happen next in industry emerging trends.
Automation
Dynamic 365 Supply chain solutions can automate everything, from responses to execution limitations, according to businesses’ requirements in multiple industries. Organizations may proactively cater to difficulties using automation, allowing them to respond to financial disruptions and limits faster.
It also enables them to efficiently deliver a continuous digital feedback loop across entities and varied business processes.
A supply chain control tower developed with Dynamics 365 lets enterprises respond quickly to demand shifts by blurring the lines between planning and execution and by bringing internal and external stakeholders together on a single platform.
Improve Procurement Process
Despite uncertainties regarding various emerging technologies and their long-term effects on supply chains, companies are beginning to embrace these new tools such as Dynamics 365 SCM in an effort to gain a competitive advantage.
For instance, the logistics industry is moving toward greater digitalization, as demonstrated by major players’ investments in connected technologies. Dynamics 365 Supply Chain Management helps to improve end-to-end supply chain visibility.
Increased Efficiency
Businesses can achieve new levels of agility and gain the ability to proactively mitigate disruptions utilizing Dynamics 365 Supply Chain Insights to create a digital representation of the physical supply chain, whether it’s referred to as a control tower, digital twin, or supply chain nerve center.
Furthermore, it enables businesses to react more quickly when the unexpected happens, such as any unforeseen or unpredictable event.
Exceed Consumer Expectations & Increase profitability
All transactions, including those connected to ordering, warehousing, transportation, and ultimate delivery, are detailed in Dynamics 365 Supply Chain Management. In fact, it holistically enhances and optimizes production.
Supply chain mechanization
Increase the asset’s lifespan
Boost production efficiency and
Streamline warehouse management.
A Valuable Difference for Businesses
For administrators, Dynamics 365 Supply Chain Management offers powerful tools to control, track and audit your entire supply chain. Each product is fully tracked from order to invoice and contains information such as purchase details, warehouse delivery status, and more.
With these features in place, you’ll have clarity into how orders are moving through your system. You can also access custom reports and dashboards that will allow you to better analyze everything from resource allocation to revenue generated by individual products.
We help your business succeed by deploying the Microsoft Dynamics 365 ecosystem!
@Dynamics Solution and Technology have served various industries around the world, but particularly in the Middle East and North Africa region, in implementing Dynamics 365 Supply Chain Management Software gives real-time insight and intelligence to producers, distributors, and retailers.
We proudly have improved operational efficiency, product quality, and profitability in industries such as manufacturing, inventory, oil and gas, warehousing, and transportation.
Looking ahead with Dynamics Solution and Technology
We examine each company in light of the relevant industries. By mind mapping the challenges and providing custom solutions for developing or deploying Dynamics 365.
Strategies to accelerate performance even further have been designed by incorporating emerging technologies such as AI and machine learning into the solution.
Our work at Dynamics Solution and Technologies does not end with consultation. Even after the solution goes live, we provide expertise, knowledge, and support, making us the ideal all-rounder Microsoft partner to add value to your business.
Speak to one of our experts today, and see how we can help you get the most cost-effective, successful solution for your business.
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Top Considerations When Choosing An Enterprise Resource Planning (ERP) Implementation Partner

Enterprise Resource Planning (ERP) software is useful to make your business processes easier and more efficient. However, businesses may not be able to fully profit from the ERP solution without the correct implementation partner.
However, many elements need to be considered like What is their business model? Are their beliefs and methods compatible with yours? Are they familiar with your culture? The ideal Enterprise Resource Planning (ERP) partner will outline their implementation plan and answer any queries you may have about the process.
Experience, global footprint, and the trust of clients matter when it comes to choosing an ERP implementation partner. You want a partner with in-depth knowledge of the system as well as experience. When it comes to the ERP system’s initial and long-term efficacy, businesses must establish a solid working connection with the prospective partner.
Key Benefits of Working with a Partner for Enterprise Resource Planning (ERP) and Implementation!
ERP software is a difficult technology to understand. Because of the sheer magnitude of ERP software projects, most ERP software suppliers advise working with an experienced partner to ensure the system meets expectations.
ERP deployment is a difficult task that will affect practically every aspect of your company once accomplished. Enterprise Resource Planning (ERP) partners should be totally committed to the project’s success and a long-term relationship.
Implementation Technique
@Dynamics Solution and Technology employs a particular implementation technique to assure effective Enterprise Resource Planning (ERP) software installation. From research to implementation and maintenance, our comprehensive procedure ensures that you get the most out of your ERP software experience.
We collaborate with clients to get a comprehensive understanding of the company, current systems, goals, and timescales. A preliminary implementation phase assists us in selecting the best solution for enhancing the company’s efficiency and earnings.
Keep in mind that partnering with Microsoft Dynamics 365 is a long-term commitment. Being trapped in a bad partnership can be unpleasant, costly, and ultimately to ERP failure. While selecting an ERP Implementation Partner, keep the following factors in mind:
Capability & Keen business insight
When choosing a partner, make sure the partner’s skills align with your company’s needs. Your partner must comprehend your problems and have the resources to develop and implement a solution. Customers should select a partner who has a track record of effectively implementing Enterprise Resource Planning (ERP) systems with the necessary resources.
Proven Experience
The experience of the implementation partner is one of the most important factors to consider while choosing one. Having a partner who is familiar with the industry enables a smooth and speedy implementation.
Prepared to be Up & Running
Partner must have a full understanding of your business’s operations and timeliness i.e. how the new system will aid you in achieving your goals and objectives. With a greater understanding of your industry’s best practices and pain areas, your partner will be better prepared to offer appropriate process improvements and design solutions.
Streamlining and Strong Communication
Some partners actively participate in management consulting, user adoption improvement, and end-user training, while others delegate these obligations to their clients. Choose a partner who can help you streamline your procedures and train your employees on how to use them with strong effective training and communication.
Customization and Integration Competencies
Every business has its own procedures and using an out-of-the-box ERP solution to handle all of them isn’t always adequate. As a result, consumers request tweaks to make their ERP solutions more user-friendly. Always choose a partner who can adapt the ERP solution and integrate it with other third-party services.
Microsoft Collaboration; One-Stop Solution
The legitimacy of a partner’s competence is enhanced by their Microsoft partnership. We, as a Microsoft Gold Partner, can assure your Enterprise Resource Planning (ERP) deployment painlessly.
You should look for a partner who can provide a wide range of services and has worked with the whole Microsoft ecosystem. Your partner selection criteria should consider not just your immediate demands, but also your long-term objectives that too, with Microsoft’s full stack offerings.
Consider the Big Picture
Long-term success can be achieved by including your implementation partner as a long-term member of your team. You will reap the benefits of a successful Enterprise Resource Planning (ERP) implementation and a technological collaboration that will serve you for many years if your ERP partner is committed to a long-term commitment.
As Toolbox points out, today’s businesses are enduring financial losses as a result of security breaches that are up to 90 percent more costly than they were four years ago. As a result, it’s critical to adopt ERP software that improves your data’s overall security.
Choose the Premier Microsoft Dynamics Partner!
Opting for the proper Dynamics 365 partner, you’ll benefit from in-depth training, smooth implementation, and excellent advice and support. To fulfill important business objectives, your partner will keep your digital transformation project on track and within budget.
If you’re planning to deploy or upgrade to Microsoft Dynamics 365, @Dynamics Solution and technology can assist you.
Our team of seasoned experts digs discursively into the fundamentals of your business procedures and principles, collaborating with you to create a plan that is suited to your specific needs.
Dynamics Solution and Technology believes in long-term relationships and is here to assist you in planning and implementing your Enterprise Resource Planning (ERP) Software. Please contact us if you’d like to learn more about how we may assist you in achieving your objectives.
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Streamlining Buying Experience For B2B And B2C On A Single Platform

Every business, whether B2B or B2C, suffers a variety of operational hurdles, such as multifaceted mismanagement, obstacles in aligning sales and marketing goals, customer-related issues, etc.
Combining B2B and B2C setups on a unified platform makes overall buying experiences easier to handle partners, customer relationships, a wide range of orders, and more, especially in this post-covid environment.
Before getting into the importance and utility of a unified solution, let’s look at some of the issues and differences between the B2B and B2C purchase processes.
Key Factors of the Online Buying Process
Today’s generation of customers prefers online buying in this post-covid era, where eCommerce has grown in importance to unprecedented levels and is now more important than ever.
B2B Buying Process Includes
B2B customers seek authentic yet sustainable solutions to make their experience as pleasant as possible. Customers still face numerous problems in their online purchasing experiences such as:
B2B connections are personalized sustainably, with custom customer segmentation pricing, etc.
The B2B buying process involves many decision-makers, and the online buying process is long and complex.
Buyers require a variety of payment methods.
Data Handling for several channels.
B2C Buying Process Includes
On the Flipside, the B2C online buying procedure is more adaptable. B2C customers are more emotionally invested in their online shopping experience. They usually have a general idea of the type of product or service they want (or what they want it to perform.
B2C customers are, in fact, more flexible, more prone to impulse purchases, and will forsake their original product/ service if something better becomes available.
The Importance of a Streamlined Platform!
With manual and out-of-date sales practices, you can’t anticipate better outcomes. To integrate all of your data, you’ll need sophisticated tools on your side, such as customer relationship management (CRM) software and enterprise resource planning (ERP) software.
Dynamics 365 Commerce is one of the best-in-class solutions that not only make the buying process easier for customers but also help businesses retain their clients for a long time.
Buyers can also choose self-sufficient choices, which allow them to get as many relevant details as possible on their own.
A Streamlined Buying Experience for B2B & B2C
B2B owners used to face a range of problems when it came to running their businesses because variables including distribution, operational procedures, and the complexities of customer buying experiences made it impossible to streamline outcomes, grow, and compete with other companies.
Brands and organizations are increasingly competing to exceed customers’ expectations in order to establish pleasant, long-term relationships. D365 Commerce will ensure that your customers are satisfied and that retention is increased, making it more likely that they will return to you for future purchases.
Microsoft Dynamics 365 created a win-win situation for customers and partners by combining B2B and B2C e-commerce on one platform.
B2B and B2C enterprises can use Microsoft Dynamics 365 Customer Insights with Microsoft Power BI to acquire a holistic view of their customers’ information while also demonstrating rich data visualizations of company operations and sales statistics.
How D365 Commerce can Improve Your Online Buying Experience?
A comprehension of the Commerce site builder and the components that go into making a rich and engaging online engaging experience, because of the tailored integration with Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service, unified capabilities such as sales charts and marketing campaign targets, tell your brand story enchantingly and eventually produces great results in every manner.
Key Features of D365 Commerce
The D365 Commerce platform has been enhanced with the simultaneous addition of B2B and B2C capabilities, such as;
Dedicated fragments and pages will give you a good starting point for creating your B2B site.
Account management landing page, creating business partner sign-up pages, order template pages, invoice pages, and other useful instructions can be found under “Set up a B2B e-commerce site” in the Dynamics 365 commerce app.
Self-service purchasing is supported by Dynamics 365 Commerce, which allows administrators to monitor order history across the entire organization, request account statements and invoice documents, and facilitate the payment of open sales invoices.
From Improved Buying Experience to The Customer Retention via Dynamics 365 Commerce
Microsoft Dynamics 365 Commerce provides an integrated and intelligent ERP solution that is smarter, catering to all the needs of B2B and B2C consumers and sales processes for multiple industries.
With commerce Customer support and Microsoft Power Virtual Agents, Dynamics 365 Commerce can ensure a quick resolve to customers’ concerns.
In order to upscale sales, be it B2B or B2C eCommerce, one must treat consumers as humans, not numbers, in order to create a wonderful customer experience.
Dynamics 365 Commerce provides a strong set of capabilities to help your sales and service employees to obtain a deeper connection with customers and capitalize on every sales opportunity.
Redefining Digital Buying Experience with D365
Dynamics 365, as a streamlined commerce platform, enables you to have it all. D365 commerce, providing ongoing customer support, sustainable strategies i.e. following up on customers’ preferences, easy payment, and invoicing process, product suggestions, protection from frauds, etc. using proactive AI can help the B2B and B2C to boost retention, resulting in a smooth online consumer buying process and eventually, sales growth.
How D365 Commerce can Help You Win in a Fast-paced Marketplace
Improved product landing and display page optimization, as well as the addition of more AI technologies that offer recommendations based on similar fronts and descriptions, should assist improve consumer purchase behavior.
Stages of Better Online Consumer Buying Process with D365
Invest in Website Appearance and Functionality (Modern digital storefront)
Focus on Mobile Responsiveness (Efficient, tailored, Flexible web)
Great Website Speed with D365 AI
Live Chat and Customer Care (CE)
Turn Social Proof into Trust (Reviews Platform)
Pricing and roadmap
D365 can help you do that and make your customer experience personalized for a sustainable time.
To summarize, D365 Commerce is the answer to your online business buying difficulties but opting for the right Microsoft partner with an enticing and successful experience installing D365 unified solution integrations according to your business needs becomes a challenging task.
Why Choose Us
That’s where Dynamics Solution & Technology comes in, with the answers and expertise. DST’s experience as a Microsoft Gold Partner includes installing the D365 Solution across various worldwide enterprises.
DST comes up with new ideas after listening to your market and analyzing immediate changes your business needs.’ DST helps accelerate your business with global scalability, operational security, and compliance of the highest caliber.
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Dynamics 365 Commerce: Equipping B2B Digital Sales For Success

HOW B2B DIGITAL SALES EXCELLENCE BE ACHIEVED WITH DYNAMICS 365 COMMERCE?
The corona pandemic has taught business owners a lot of unconventional ways to transform the existing commercial process. Many retailers and business (B2B) owners have learned digital methods and attempted to apply any solutions they might find.
Business owners all over the world have been using their foresight and commercial experience, particularly in the last few years, to foresee a long-term solutions for the short and longer-term.
It’s been only a couple of years since Microsoft Dynamics 365 Commerce (an upgraded version of successful Microsoft Dynamics 365 Retail) emerged. Expanding the business dynamics around the globe, Dynamics 365 offers more than simplistic PoS terminals or call centers and revolutionizes it into a digital sales process like never before.
As we call it Dynamics 365, it allows retailers and consumer-facing businesses to fulfill customer expectations on their own terms. In this blog, get an insight regarding B2B sales strategies and processes.
The Evolution of B2B Sales; Before and After Covid-19
Dynamics 365 as B2B digital Sales Solution
The Possibility of Customer Retention via Dynamics 365 Commerce
B2B Sales in the Mena Region and the West: Scope and Prospects
Dynamics 365 Commerce for Conducting Successful B2B sales
Dynamics 365 Commerce Can Revamp Your Sales Strategy
Choosing Expert D365 Partner for B2B digital Sales Excellence
The Evolution of B2B Digital Sales; Before and After Covid-19
The B2B digital sale procedure has become increasingly stringent over time. Customers who prefer online purchases, particularly in the aftermath of the covid-19 epidemic, are looking for clever B2B sales tactics, self-service options, and personalized digital engagements.
As more young adults enter buying roles, they expect their B2-B purchase experiences to mirror their B2C e-commerce experiences.
The Evolving Nature of B2B eCommerce
Furthermore, many companies are understanding the advantages of allowing B2B buyers to access purchase alternatives directly from the web, saving time and money by reducing reliance on in-person sales and allowing them to scale to a larger number of business partners.
B2B sales are often more complex than B2C sales, with higher-order values, and longer sales cycles. Tech-savvy buyers are gravitating more toward digital platforms for easy access to relevant information along with quick purchasing options and
Rigorous research process as millennials rely on the competitive analysis
Long term Sales and customers retentions
Cost-Effective solutions
Relevant information with effective marketing
B2B and B2C unified ERP System
Dynamics 365 Commerce As B2B Digital Sales Solution
Microsoft Dynamics 365 Commerce is a solution-oriented phenomenon that companies can benefit from because it is customized for each industry and each form of business.
Attracting the right type of Customers by incorporating the unified ERP solution (Dynamics 365 Commerce) allows Businesses to take on this massive and rapidly expanding market.
Key Feature of Dynamics 365 Commerce
Dynamics 365 Commerce enables you to:
Embrace sales enablement across Platforms by providing liberty for customers i.e. order templates, order history, track insights, etc. to make a better buying decision.
Get everything streamlined to Build and Run Digital Sale Process
Dynamics 365 Commerce uses AI-driven technology to make websites more accessible
Safeguard your business from payment fraud with flexible features
Control user-generated content like ratings and reviews more effectively
In a nutshell, Microsoft Dynamics 365 commerce is based on the notion of changing B2B digital sale processes by leveraging the above-mentioned tools and technology to boost profitability and service quality. Microsoft Dynamics 365 Commerce assists B2B sales and B2C customers in building long-term relationships and loyalty with their customers.
The Possibility of Customer Retention via Dynamics 365 Commerce
Microsoft dynamics 365 commerce has been efficient to bring up integrated and intelligent ERP solution which is smarter, catering to all the needs of B2B and B2C consumers and B2B sales process for multiple industries.
With commerce Customer support and Microsoft Power Virtual Agents, Dynamics 365 Commerce can ensure a quick resolution to customers’ concerns.
Streamlined B2B & B2C E-Commerce Experience
Now, brands and companies are competing to exceed customers’ expectations in order to earn a pleasant, sustainable relationship. With Microsoft Dynamics 365 Customer Insights and Microsoft Power BI, you can get a comprehensive perspective of your customers while also presenting rich visualizations of your company’s operations and sales reports.
In order to upscale sales, be it B2B or B2C eCommerce, one must treat consumers as humans, not numbers, in order to create a wonderful customer experience.
Dynamics 365 Commerce provides a strong set of capabilities to help your sales and service employees to obtain a deeper connection with customers and capitalize on every sales opportunity, thanks to customized integration with Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service.
B2B Digital Sales; Opportunity and Expectations
B2B Digitals Sales in the USA
Forrester Research sponsored by Microsoft indicates that dynamics 365 commerce improves a company’s IT-related decision-making procedures and enhances overall productivity. In the United States, B2B e-commerce transactions increased by 40% from $559 billion in 2013 to $780 billion by the end of 2015.
During the pandemic, it appeared that every part of business, especially B2B communications, was shifted towards a digital framework. For the current year, figures for B2B eCommerce suggest continued development as InsiderIntelligence forecasts that US retail eCommerce sales will grow 16.1%, reaching $1.06 trillion in 2022.
B2B Digitals Sales in the MENA Region
On the other hand, according to a survey conducted (2021) by B2B marketplace operator Traveling, 47 %of Saudi Arab business executives and 46 % of UAE business executives stated their companies primarily shop online. In addition, 82 %of 500 executives interviewed said they expect companies to embrace B2B eCommerce more in the future.
According to 83 % of respondents, B2B eCommerce will help small businesses in the region find new consumers, and 85% feel it will foster the formation of a more diverse spectrum of small and midsized firms in the region.
The COVID-19 outbreak has hastened the adoption of digital commerce. The above statistics suggest an increase in B2B digital sales, and we can anticipate that people’s attitudes have shifted toward e-commerce around the globe, and it will continue, with Dynamics 365 Commerce delivering unified and smart solutions in a personalized manner. Have a look at the global numbers;
Implement Successful B2B Digital Sales Strategy
Dynamics 365 commerce encompasses B2B features for modern companies, such as customizable partner management and onboarding tools, as well as the ability to reach out to partners directly online.
Account access, as well as user smart spending control and administration permissions, can be managed quickly and easily with Dynamics 365 Commerce. Order templates make it easier to streamline the booking process by allowing for selected and simplified self-service ordering alternatives. Where applicable, business partner accounts can see appropriate discounts, spot promotions, or runout deals.
Dynamics 365 commerce allows self-service to step further with a variety of admin tools that provide access to business partners to rapidly access account information including order history, account statements, invoice paperwork, and more.
How Can Your B2B Sales Strategy Be Improved in 2022?
Your business requires building brand loyalty and customer retention to scale up the profits, performance as well as outreach prospects. With Dynamics 365 Commerce, Teams get a chance to work in a collaborative manner, making salespeople the spokespersons for your brand or business. In this manner, B2B sales strategy works efficiently in the minds of especially prospective customers.
AI Omnichannel structure for B2B owners
Optimized Operations to ensure Value for money
Boosted Supply chain efficacy
Unified Sales Charts and Marketing Targets
Strong brand Engagement
Real-Time Sales Data on D365 Dashboard
Dynamics 365 enables you to have it all on its unified platform, D365 commerce. Providing ongoing customer support, sustainable strategies i.e. following up on customers’ preferences, easy payment and invoicing process, product suggestions, protection from frauds, etc. using proactive AI can help the B2B retain customers, resulting in sales boost.
Achieving B2B Sales Excellence with D365 Commerce Expert
While Microsoft Dynamics 365 facilitates businesses to streamline their Financial Operations including Human Recourse, Commerce and B2B and B2C sales solutions, The question arises how to acquire a suitable, experienced, and impact-oriented Microsoft Business Partner? who can understand, realize, and customize your industry and your company in an impactful manner?
Find the Right Dynamics 365 Partner
Any successful B2B sales strategy aims to gain more clients, especially sustainable sales growth. That’s why it’s critical to prioritize relationships above sales, provide long-term solutions and continuous support that meet the needs of clients, and use the correct technology to support B2B sales efforts.
Your company can boost sales and enhance customer experience with Dynamics Solution and Technology. Dynamics Solution and Technology, as Microsoft Gold Partner, is a deep scale, industry-focused, and technology-driven with a world-class delivery capability; Providing services to multiple industries in multiple countries and including MENA and South Asia regions.
DST, as a seasoned business partner, is also integral in offering the following services to your company:
Contract pricing and bids pricing lists
E-procurement, product configuration, and customization
Guided selling, bulk order input
Account and budget management
As Dynamics 365 Expert
DST as your digital transformation partner is providing the following best-in-class features as part of the inaugural B2B e-commerce offering:
Business partner onboarding
Quantity thresholds (minimum, maximum, multiple)
On-Account payment method
Account statement and invoice printing
Payment of sales invoice
Dynamics 365 Sales integration
If your business is facing any ERP streamlining challenges, Well, there is nothing to be worried about! Now is the time to get engaged and discuss your industry and company’s issues with us.
As Dynamics Solution and Technology has a demonstrated experience and portfolio of providing tailored ERP solutions using Dynamics 365 Commerce, we’ll evaluate your concerns and present you with the best possible solution.
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Dynamics 365 Commerce: Equipping B2B Digital Sales For Success

HOW B2B DIGITAL SALES EXCELLENCE BE ACHIEVED WITH DYNAMICS 365 COMMERCE?
The corona pandemic has taught business owners a lot of unconventional ways to transform the existing commercial process. Many retailers and business (B2B) owners have learned digital methods and attempted to apply any solutions they might find.
Business owners all over the world have been using their foresight and commercial experience, particularly in the last few years, to foresee a long-term solutions for the short and longer-term.
It’s been only a couple of years since Microsoft Dynamics 365 Commerce (an upgraded version of successful Microsoft Dynamics 365 Retail) emerged. Expanding the business dynamics around the globe, Dynamics 365 offers more than simplistic PoS terminals or call centers and revolutionizes it into a digital sales process like never before.
As we call it Dynamics 365, it allows retailers and consumer-facing businesses to fulfill customer expectations on their own terms. In this blog, get an insight regarding B2B sales strategies and processes.
The Evolution of B2B Sales; Before and After Covid-19
Dynamics 365 as B2B digital Sales Solution
The Possibility of Customer Retention via Dynamics 365 Commerce
B2B Sales in the Mena Region and the West: Scope and Prospects
Dynamics 365 Commerce for Conducting Successful B2B sales
Dynamics 365 Commerce Can Revamp Your Sales Strategy
Choosing Expert D365 Partner for B2B digital Sales Excellence
The Evolution of B2B Digital Sales; Before and After Covid-19
The B2B digital sale procedure has become increasingly stringent over time. Customers who prefer online purchases, particularly in the aftermath of the covid-19 epidemic, are looking for clever B2B sales tactics, self-service options, and personalized digital engagements.
As more young adults enter buying roles, they expect their B2-B purchase experiences to mirror their B2C e-commerce experiences.
The Evolving Nature of B2B eCommerce
Furthermore, many companies are understanding the advantages of allowing B2B buyers to access purchase alternatives directly from the web, saving time and money by reducing reliance on in-person sales and allowing them to scale to a larger number of business partners.
B2B sales are often more complex than B2C sales, with higher-order values, and longer sales cycles. Tech-savvy buyers are gravitating more toward digital platforms for easy access to relevant information along with quick purchasing options and
Rigorous research process as millennials rely on the competitive analysis
Long term Sales and customers retentions
Cost-Effective solutions
Relevant information with effective marketing
B2B and B2C unified ERP System
Dynamics 365 Commerce As B2B Digital Sales Solution
Microsoft Dynamics 365 Commerce is a solution-oriented phenomenon that companies can benefit from because it is customized for each industry and each form of business.
Attracting the right type of Customers by incorporating the unified ERP solution (Dynamics 365 Commerce) allows Businesses to take on this massive and rapidly expanding market.
Key Feature of Dynamics 365 Commerce
Dynamics 365 Commerce enables you to:
Embrace sales enablement across Platforms by providing liberty for customers i.e. order templates, order history, track insights, etc. to make a better buying decision.
Get everything streamlined to Build and Run Digital Sale Process
Dynamics 365 Commerce uses AI-driven technology to make websites more accessible
Safeguard your business from payment fraud with flexible features
Control user-generated content like ratings and reviews more effectively
In a nutshell, Microsoft Dynamics 365 commerce is based on the notion of changing B2B digital sale processes by leveraging the above-mentioned tools and technology to boost profitability and service quality. Microsoft Dynamics 365 Commerce assists B2B sales and B2C customers in building long-term relationships and loyalty with their customers.
The Possibility of Customer Retention via Dynamics 365 Commerce
Microsoft dynamics 365 commerce has been efficient to bring up integrated and intelligent ERP solution which is smarter, catering to all the needs of B2B and B2C consumers and B2B sales process for multiple industries.
With commerce Customer support and Microsoft Power Virtual Agents, Dynamics 365 Commerce can ensure a quick resolution to customers’ concerns.
Streamlined B2B & B2C E-Commerce Experience
Now, brands and companies are competing to exceed customers’ expectations in order to earn a pleasant, sustainable relationship. With Microsoft Dynamics 365 Customer Insights and Microsoft Power BI, you can get a comprehensive perspective of your customers while also presenting rich visualizations of your company’s operations and sales reports.
In order to upscale sales, be it B2B or B2C eCommerce, one must treat consumers as humans, not numbers, in order to create a wonderful customer experience.
Dynamics 365 Commerce provides a strong set of capabilities to help your sales and service employees to obtain a deeper connection with customers and capitalize on every sales opportunity, thanks to customized integration with Microsoft Dynamics 365 Sales and Microsoft Dynamics 365 Customer Service.
B2B Digital Sales; Opportunity and Expectations
B2B Digitals Sales in the USA
Forrester Research sponsored by Microsoft indicates that dynamics 365 commerce improves a company’s IT-related decision-making procedures and enhances overall productivity. In the United States, B2B e-commerce transactions increased by 40% from $559 billion in 2013 to $780 billion by the end of 2015.
During the pandemic, it appeared that every part of business, especially B2B communications, was shifted towards a digital framework. For the current year, figures for B2B eCommerce suggest continued development as InsiderIntelligence forecasts that US retail eCommerce sales will grow 16.1%, reaching $1.06 trillion in 2022.
B2B Digitals Sales in the MENA Region
On the other hand, according to a survey conducted (2021) by B2B marketplace operator Traveling, 47 %of Saudi Arab business executives and 46 % of UAE business executives stated their companies primarily shop online. In addition, 82 %of 500 executives interviewed said they expect companies to embrace B2B eCommerce more in the future.
According to 83 % of respondents, B2B eCommerce will help small businesses in the region find new consumers, and 85% feel it will foster the formation of a more diverse spectrum of small and midsized firms in the region.
The COVID-19 outbreak has hastened the adoption of digital commerce. The above statistics suggest an increase in B2B digital sales, and we can anticipate that people’s attitudes have shifted toward e-commerce around the globe, and it will continue, with Dynamics 365 Commerce delivering unified and smart solutions in a personalized manner. Have a look at the global numbers;
Implement Successful B2B Digital Sales Strategy
Dynamics 365 commerce encompasses B2B features for modern companies, such as customizable partner management and onboarding tools, as well as the ability to reach out to partners directly online.
Account access, as well as user smart spending control and administration permissions, can be managed quickly and easily with Dynamics 365 Commerce. Order templates make it easier to streamline the booking process by allowing for selected and simplified self-service ordering alternatives. Where applicable, business partner accounts can see appropriate discounts, spot promotions, or runout deals.
Dynamics 365 commerce allows self-service to step further with a variety of admin tools that provide access to business partners to rapidly access account information including order history, account statements, invoice paperwork, and more.
How Can Your B2B Sales Strategy Be Improved in 2022?
Your business requires building brand loyalty and customer retention to scale up the profits, performance as well as outreach prospects. With Dynamics 365 Commerce, Teams get a chance to work in a collaborative manner, making salespeople the spokespersons for your brand or business. In this manner, B2B sales strategy works efficiently in the minds of especially prospective customers.
AI Omnichannel structure for B2B owners
Optimized Operations to ensure Value for money
Boosted Supply chain efficacy
Unified Sales Charts and Marketing Targets
Strong brand Engagement
Real-Time Sales Data on D365 Dashboard
Dynamics 365 enables you to have it all on its unified platform, D365 commerce. Providing ongoing customer support, sustainable strategies i.e. following up on customers’ preferences, easy payment and invoicing process, product suggestions, protection from frauds, etc. using proactive AI can help the B2B retain customers, resulting in sales boost.
Achieving B2B Sales Excellence with D365 Commerce Expert
While Microsoft Dynamics 365 facilitates businesses to streamline their Financial Operations including Human Recourse, Commerce and B2B and B2C sales solutions, The question arises how to acquire a suitable, experienced, and impact-oriented Microsoft Business Partner? who can understand, realize, and customize your industry and your company in an impactful manner?
Find the Right Dynamics 365 Partner
Any successful B2B sales strategy aims to gain more clients, especially sustainable sales growth. That’s why it’s critical to prioritize relationships above sales, provide long-term solutions and continuous support that meet the needs of clients, and use the correct technology to support B2B sales efforts.
Your company can boost sales and enhance customer experience with Dynamics Solution and Technology. Dynamics Solution and Technology, as Microsoft Gold Partner, is a deep scale, industry-focused, and technology-driven with a world-class delivery capability; Providing services to multiple industries in multiple countries and including MENA and South Asia regions.
DST, as a seasoned business partner, is also integral in offering the following services to your company:
Contract pricing and bids pricing lists
E-procurement, product configuration, and customization
Guided selling, bulk order input
Account and budget management
As Dynamics 365 Expert
DST as your digital transformation partner is providing the following best-in-class features as part of the inaugural B2B e-commerce offering:
Business partner onboarding
Quantity thresholds (minimum, maximum, multiple)
On-Account payment method
Account statement and invoice printing
Payment of sales invoice
Dynamics 365 Sales integration
If your business is facing any ERP streamlining challenges, Well, there is nothing to be worried about! Now is the time to get engaged and discuss your industry and company’s issues with us.
As Dynamics Solution and Technology has a demonstrated experience and portfolio of providing tailored ERP solutions using Dynamics 365 Commerce, we’ll evaluate your concerns and present you with the best possible solution.
#Dynamics 365 Commerce#Microsoft Dynamics#microsoft dynamics crm#e invoicing#finance#entrepreneur#business#microsoft dynamics 365
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ZATCA Approved E-Invoicing (Fatoorah) Rolling Out In KSA

What is E-invoicing (Fatoorah)?
E-invoicing is a process that generates electronic invoices to issue and store them electronically. ZATCA — The Zakat, Tax, and Custom Authority is rolling out the first phase of e-invoicing in the KSA, mandating businesses to adopt it from December 4, 2021. The invoice processing, credit notes, and debit notes in a structured electronic format among seller and buyer will become easy with e-invoicing.
All KSA VAT taxpayers can issue e-invoices for VAT through the electronically integrated system. Not all the copied or scanned paper invoices are e-invoices. E-invoices are not editable after being generated. You can generate credit and debit notes that are VAT compliant regarding the original invoice.
E-invoicing standardizes the business transactions, ensuring the whole process works efficiently and securely. Only credit notes are issued if a buyer returns a product, and there is no option to change the original invoice.
All businesses will issue e-invoices for sales made within the country and exports made from KSA.
E-invoices are not mandatory for;
Imports in KSA
VAT exempted supplies; and
Relevant payments.
Why E-invoice is Introducing in KSA?
E-invoicing (Fatoorah) in KSA is rolling out to enable businesses to work more securely and effectively. This move aims to integrate business data with ZATCA to make the trading system as transparent as possible. The government standardizes the way invoices generate with a machine-readable format. After verifying the e-invoices (Fatoorah) from the ZATCA portal, there will be more chances to detect fraudulent activities. This information helps tax authorities not to conduct audits frequently.
The benefits of e-invoicing include a better experience for the buyers and sellers, as follows:
Streamlined e-invoicing will minimize the chances of slip-ups for business owners.
Real-time invoice generation for the tax proceeds added.
High data security
Fewer chances of scams with an aligned e-invoicing system for validating invoices, resulting in competition and improvement of trade.
Guidelines for ZATCA Approved E-invoicing (Fatoorah) in KSA
The e-invoicing provisions will be valid for all taxable goods and services that are subject to VAT.
E-invoicing (Fatoorah) will be for all B2B, B2C, and B2G transactions.
Printed copy to be provided separately.
All VAT registered business owners within KSA and third parties issuing tax invoices on behalf of a taxable person will mandate the e-invoicing (Fatoorah) process.
The standard language for e-invoicing will be Arabic and English.
E-Invoicing (Fatoorah) Implementation Phases in KSA
Phase One (Generation Phase)
Taxpayers can now generate and store e-invoices, from December 4, 2021. In this phase, you will have access to an e-invoicing (Fatoorah) system compliant with ZATCA.
The following fields are mandatory for e-invoicing:
Seller’s name
VAT registration number
Time
VAT total; and
Value of invoice inclusive of VAT
You do not need to share data and invoices with ZATCA in the generation phase.
Phase Two (Integration Phase)
Phase two will execute in different stages for targeted taxpayer groups. Starting from January 1, 2023, you will be required to integrate e-invoices with the ZATCA system for verification. Integration notification from ZATCA will be received six months in advance.
The integration phase will be more about technical requirements. Your system needs to connect with external systems using APIs and generate a UUID (Universally Unique Identifier), a digital signature, a unique number to differentiate invoices, and a cryptographic stamp.
Types of E-invoices
Tax Invoice
Electronic tax invoices are for B2B and B2G transactions.
Phase 1
Invoices will get issued to buyers in a specific format.
Phase 2
Tax invoices will get processed by ZATCA and stamped, cryptographically.
If the buyer is VAT registered, add the VAT registration number to the invoice; and
QR code is optional.
Simplified Tax Invoice
Simplified tax invoices in phase one are for B2C transactions. Buyers won’t need to use the invoice for input VAT deduction. In phase one, you share simplified e-invoices with customers. All e-invoices should be reported to ZATCA within 24 hours with a QR code.
How will the E-invoicing (Fatoorah) Process Work in KSA?
E-invoicing is more secure and effective. Here’s what you are required to do for each transaction:
Use a compliant e-invoicing system to issue the e-invoice with all the mandatory fields.
Issue a copy to the buyer. In phase two, you forward the invoice to ZATCA’s portal and get it validated.
Save the e-invoice in the system for the future.
Migrating to a cloud-based solution for e-invoicing features will make data storage efficient.
The Kingdom of Saudi Arabia takes a step toward implementing electronic invoicing across the country. All taxpayers must equip themselves with an e-invoicing (Fatoorah) system complying with generation and integration phase requirements.
Dynamics Solution and Technology is a certified Microsoft Gold partner company delivering Microsoft Dynamics 365 Solutions in the UK, Asia (Malaysia, Pakistan, India), and Gulf countries (UAE, Saudi Arabia, Bahrain). We develop and deploy effective business solutions that meet clients’ requirements.
To speak to our specialists, contact us at KSA: +966 566 953 627, UK: +44 20 8133 9686, and UAE: +971 545 127 668 or email us your query at [email protected] or visit dynamicssolution.com
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