smrt-systems

[smrt-systems]

October 2021 Release Notes🍁

⭐️ NEW FEATURE  ●  ⚠️ IMPROVEMENT  ●  🐛 BUGFIX

⭐️ Display "Store Specific Order Number" on Pickup Screen rather than current SMRT Order Number.

When “picking up” orders from SMRT you’ll see the store specific order numbers instead of the SMRT order number.

⭐️ New Dynamic Pickup & Delivery Timeframes.

Now when setting “Timeframes” for routes you’ll be able to select specific days of the week.

You can find this change by going into “Settings”>” Delivery”>” Routes”>” Select the Route”>” Add Time Slot”

 ⚠️ Statement Should Display $0 for $0 Order. When statements are created, they will now show orders even if the order was $0.

⚠️ Improved statement “Tax Breakdown” to show sub-totals for each column.

⚠️ Updated the ability to see all “Special Cares” during Pressing.

⚠️ Downloaded Invoices file names now say “Invoice” and not “Statement”

 🐛Fix inconsistencies with financial-department fallbacks

🐛Separate table for checks in cashbox report

🐛Other various bug fixes

[smrt-systems]

🍁 September 2021 Release Notes 🍁

⭐️ NEW FEATURE  ●  ⚠️ IMPROVEMENT  ●  🐛 BUGFIX

• ⭐️ New Price list Filters.  Added Category & Department Filters. Setting -> Detailing Pricing -> Price Lists

• ⭐️ New Employee Permissions settings. Added ability to restrict certain employee levels from overriding item prices [Manual Price Edits] Added ability to restrict certain employee levels from removing Special Cares (upcharges) once an order has been closed after detailing [Restrict Editing Special Cares after Detailing] Settings -> Business Settings -> Permissions

• ⭐️ New option to Print Quotes.  Added ability to print quotes created through the Quotes page

• ⭐️ New option to display Amount Due on Pickup Slip. Added ability to display amount due on pickup slip [Display price on pickup slip receipt] Settings -> Business Settings -> System Settings -> Receipt Settings

    • ⭐️ New option to Remove "or schedule a delivery" from Ready Text messages. Added ability to remove the option of offering delivery on the automated Order Ready message [Offer Delivery Scheduling in Text] Settings -> Business Settings -> System Settings -> Customer Website

• ⭐️ New options for Statement/Invoice Generation. You can now generate Statements/Invoices for customers with AutoPay and POS payment settings and specific business brand using the new filters in the Receivables page. In addition, an option is given to email the newly generated documents.

• ⭐️ New “Printer Disconnected” warning. A warning is triggered when a printer is ‘offline’ prompting user to access the Hardware page

• ⭐️ New option for displaying deliveries based on order’s due date.  Added ability to restrict orders from being displayed in the delivery app and page until their due date [Setting Name: Don’t include orders in delivery list before their due date] Settings -> Business Settings -> System Settings -> Company Settings -> Don’t include orders in delivery list before their due date

• ⭐️ New confirmation screen (once per session) when racking a “delivered” order back to the store. Only available when racking using a mobile device

• ⭐️ Make cursor focus on the search bar after inputting IN/OUT weight. Only for Wash & Fold station types when the “Use Wash and Fold Weight Station” setting is enabled.

• ⭐️ New option for a different URL when customers sign-up. Added ability to redirect the signup button on the customer portal login/signup page to any URL.  Useful for businesses using SMRT’s API on sign up forms.

• ⭐️ New “Sale Item Ledger / Audit Logs”. Reports -> Financials -> Sales -> Incoming Summary

• ⭐️ (Metalprogetti) 24/7 Kiosk.  Added functionality to automatically run payment upon card update through link Improved Text Message wording when payment is required upon pick up at kiosk

• ⚠️ Enabled V-Card setup for businesses outside the U.S • ⚠️ Updated IOS/Android scanners to latest versions • ⚠️ Printer name-specific restrictions have been removed

• 🐛Various bug fixes

[smrt-systems]

July 2021 Release Notes ☀️

System Improvements / Additions

When using the Summarize by Billing Code setting on statements the guest name and room number / employee information now displays on the Item Details section of statements.

Added a setting for delivery manifests to summarize order information instead of listing full details.

Improved Will Call Opt-In Text so that the text is still sent when a customer has an active order if the order’s due date is in the future.

Added a dropdown filter for Brand everywhere the Agent dropdown filter exists.

Bulk Markin Feature - Select Bulk Markin from the station options in the top right corner. In this module you can scan heat seals for different customers and when you finish the system will create orders with the items you scan for each customer.

Improved Search Scan Hierarchy

Route Manager now shows customers with unvalidated addresses at lat/long 0,0 for easy identification.

Enabled the address override feature in the Route Manager.

Added support for Canadian 6 digit postal codes.

Improved System & Cloud Security

Added ability to set a customer discount or promotion via our API.

MP Storage conveyor unload can now sort the delivery sub accounts of a delivery master account by sub account.

Improved MP 24/7 Kiosk Integration

Include 11pm-5am PPOH metrics in Performance Reports

Created an inference system for AutoDetailing prediction models.

Wash and Fold Scale Integration

🐛 Bug Fixes

Fixed Statement PDF File Name Issue

Fixed Pricelist Email Display Issue

Fixed Spending Last Year Value in Customer Statistics.

Fixed Temp Tag Barcode Value Changing Issue.

Fixed rare issue where you had to wait a day to refund a payment.

Fixed surcharges showing $0 on emailed payment receipt.

General bug fixes and system improvements as well.

[smrt-systems]

April 2021 Release Notes 🍃

Login & Clock In - You can now set PIN codes for employees to log in and clock in when not remotely accessing the system. Any keyboard scanner can now be used to login or clock in with a badge.

KPIS - Added YTD and Last Year Sales to Customer KPIs & Customer Statistics screen and improved the KPI editor UI.

Sales Tax - Added the ability to set up a tax rule that only applies for specific routes and stores in addition the the department and zip code rules that already exist.

Ready Notification - Ready notification is now based on return location. So if a route customer has an order to pick up in store they’ll receive a text when it’s ready. This is helpful for when you need a route customer to schedule the delivery of a specific order as the link in their text will let them schedule a delivery for active orders.

Routes - We’ve added a setting that allows you to lock the stop order of a route after manually optimizing. This is useful when you optimize a route and don’t want any new stops to trigger the automatic optimization.

Metal Progetti 24/7 - Fixed a rare issue where the customer would have to log back in to pickup their orders after dropping off.

International Updates - Improved search to handling international phone formats, added support for different currency denominations, Auth.net gateway improvements for card on file.

Misc Improvements: - Multiple code releases prepping for chip reader support. - Alphabetize route lists throughout the system - Ability to void gift card credits - Added employee name and created time to assembly tickets for customers not using heatseals - Improved search for names containing special characters - Multiple bugfixes

[smrt-systems]

Spring 2021 Release Notes 🌱

Delivery 🚚

Opt-In Text Reminders. We added the ability to text will call customers asking them if they have anything to pickup. If they reply yes we automatically add them to the route. This feature can be enabled by route and has 2 options for frequency.

Locker-Route Settings. You can now lock specific lockers to a specific route so whenever someone uses those lockers their pickup/delivery is on your selected route. Alternatively, you can set system to pick the best route based on the day and proximity of other stops.

Schedule From Delivery App! Drivers can now add pickups from the delivery app for customers that communicate with them directly while the driver is running their route.

Customer Specific Timeframes. Will Call customers with specific timeframes set up in their route settings now sync to the one time stop scheduler when manually creating a new pickup or delivery.

Subscriptions & Promotions 💸

Promotions. We’ve rewritten our entire promotions system with a ton of improvements including configurations like BOGOs, variable discounts by department, timeframes, etc. More to come on this specifically.

Subscriptions! With the new promotion system comes the ability to sell monthly discounts (subscriptions) and have the charge reoccur every month on the day they signed up for the subscription. You can sell WnF subscriptions obviously, but with our feature you can also sell Dry Cleaning, Laundry, and Household subscriptions. 

Settings ⚙️

Assembly Categories UI. You can now customize the automatic assembly splitting categories for MP and Assisted Assembly. Previously support had to facilitate requests. For companies tagging, this also gives you max per department auto-splits.

Alteration Categories UI. If you want to separate your alteration into more specific categories check out the Alteration Categories section of Detailing & Pricing. Once a category is created you can assign alterations to it from the pricelist.

Customer Fields UI. Ever wanted to add a field for license plate, birthday, assistant’s instagram, etc.? With the new Customer Fields UI you can add any new attribute to the customer profile, customer portal profile, POS sign up, and customer portal sign up!

Upcharge by Unit Setting. On each item there is now a setting that enables/disables the multiplication of upcharges. So for example, if you have a Tablecloth by the foot item and you want to charge a $3 lace upcharge, you would disable the upcharge by unit setting so that you don’t multiple the lace upcharge by the number of feet.

Length x Width. Item prices can now be determined by 2 inputs like length x width. This value can be printed on tags and receipts. This setting is by item type.

Misc 

Metal Progetti 24/7. SMRT now works with current and legacy MP 24/7 Kiosks.

Flags Print on Tickets. Press Only, Alter Only, and Reject print on the tickets & receipts.

Autopay & Route Display. When viewing a customer the customer’s autopay and route settings now display more prominently and are visible without entering the customer settings.

KPIs. Added order and item notes to the the Item KPIs, reorganized the view of some KPI settings.

[smrt-systems]

🌼 JUNE RELEASES 🎁

CHAT

Improved performance

CUSTOMER SIDE

Added cleaning instructions field to future pickup appointments previously scheduled. 

Removed mention of photos in pickup reminder messages when the photo feature is disabled.

🐛 Fixed bug where setting cleaning preferences would crash during signup.

DELIVERY

Added option to prioritize route agent rather than delivery agent for new orders.

🐛 Fixed bug that prevented saving changes to a profile account with overridden addresses. 

DETAILING

🐛 Fixed bug that prevented splitting orders seamlessly when the inventory system is disabled.  

🐛 Fixed bug that prevented successful update of “Charge by Unit” in the Item Type settings.

ISSUES / NOTES

🐛 Fixed bug that prevented Sub Type Alert changes.

PAYMENTS

Added Offline Card Transactions to the Z-report

Changes all total rows that currently say "Summary"  to "Total"

 Adds a section for card-offline which lists every transaction

 Adds a row for card-offline in the "Transaction Summary"

 Adds Card Offline to Cash Box CSV report

🐛 Fixed bug that would generate an error when opening a Refund receipt from Accounting/Cash Box.

REPORTS

Added Wash & Fold weight (including weight in/out) filter and column to Orders KPI.

[smrt-systems]

💐🐰 April Releases 🍬💐

Notifications:

* Restricted the “Problem with your payment” and “CC expiring soon” notifications from going out when Auto-messages are disabled. 

Chat:

🐛Fixed issue where you could not go back in history if a certain amount of messages had been previously deleted.

Customer profile:

- Added the ability to override, with coordinates, a customer’s address that was originally not recognized by the system.

KPIs:

- Added option in the Orders KPI’s to group results by detailed date.  

Customer Website:

- Date selection is now the first step for scheduling a pickup/delivery. 

- If the customer has only one address on file, the system no longer requires them to select and address. The customer can update their address on the review page if need be.

Delivery:

🐛Fixed issues that allowed on demand stops to be added onto fixed routes even when on demand routes existed.

Z-report:

- Cash Drawer Balance

Excluded checks from the Transactions Total

Added an independent line for Checks To Deposit

[smrt-systems]

Covid-19 Temporarily Closed Template

Taking care of our clients & work-family.

We're taking coronavirus (COVID-19) seriously. Allow us to address some questions you might have around how COVID-19 affects us and you.

Our process complies with guidelines set by the CDC to kill flu viruses.

Taking pieces up to temperatures of 300° F.

Our employees follow vigorous hand washing procedures and put on their uniform and sterile disposable gloves before handling any garments.

We're cleaning and sanitizing commonly touched surfaces in all locations and production equipment before and after use on a strict schedule throughout the day, every day.

Temporarily Closed.

Our Store(s) will be closed until further notice, thank you for your understanding and we look forward to returning to normal business operation as soon as possible.

We'll keep you posted.

As we continue to monitor the situation closely, we'll reach out promptly and transparently if anything changes. We will also continue adhering to guidance from the CDC, FDA, and local health officials.

Please don't hesitate to reach out with any questions you have, and let's do our best to take care of each other.

From our family to yours,

[smrt-systems]

Covid-19 Pickup & Delivery Template

Taking care of our clients & work-family.

We're taking coronavirus (COVID-19) seriously. Allow us to address some questions you might have around how COVID-19 affects us and you.

Our process complies with guidelines set by the CDC to kill flu viruses.

Taking pieces up to temperatures of 300° F.

Our employees follow vigorous hand washing procedures and put on their uniform and sterile disposable gloves before handling any garments.

We're cleaning and sanitizing commonly touched surfaces in all locations and production equipment before and after use on a strict schedule throughout the day, every day.

Complimentary Pickup and Delivery Service.

We are extending our pick-up and delivery range and hours to accommodate customers who usually drop-off and pick-up at our counters.

Customer who stop by are welcome to call in and our service reps will meet you curb-side.

We'll keep you posted.

As we continue to monitor the situation closely, we'll reach out promptly and transparently if anything changes. We will also continue adhering to guidance from the CDC, FDA, and local health officials.

Please don't hesitate to reach out with any questions you have, and let's do our best to take care of each other.

From our family to yours,

[smrt-systems]

Covid-19 New Hours Template

Taking care of our clients & work-family.

We're taking coronavirus (COVID-19) seriously. Allow us to address some questions you might have around how COVID-19 affects us and you.

Our process complies with guidelines set by the CDC to kill flu viruses.

Taking pieces up to temperatures of 300° F.

Our employees follow vigorous hand washing procedures and put on their uniform and sterile disposable gloves before handling any garments.

We're cleaning and sanitizing commonly touched surfaces in all locations and production equipment before and after use on a strict schedule throughout the day, every day.

New Pickup and Drop Off Hours.

We are changing our in-store drop-off and pick-up hours to the following:

We'll keep you posted.

As we continue to monitor the situation closely, we'll reach out promptly and transparently if anything changes. We will also continue adhering to guidance from the CDC, FDA, and local health officials.

Please don't hesitate to reach out with any questions you have, and let's do our best to take care of each other.

From our family to yours,

[smrt-systems]

🥳 More February Releases 💘

Clothes Tracker

- 

Added the customer’s demographic icon to the item popup

-

 Permanent display of order timestamp details in the order menu (what/when/who/where), without having to click. 

- 

🐛Fixed a rare issue where Special Care updates would not be saved.

Delivery

- 

When opening the customer delivery scheduler, SMRT now preselects the next appointment based on the customer’s route settings. Alternatively, you can still open the calendar to select a different day.

 - 

Added option to hide completed stops when printing the delivery manifest. 

This allows for the manifest to be used on a route that runs multiple times a day. 

-

Fixed spelling mistake “Todo”in the Delivery page button to read "To Do".

- 

Added auto-preselected note category “Delivery” in mobile app.

Assembly

- 

Associated items are now kept together on order split. Anyone with autosplit at detailing enabled can now associate items that are in different assembly categories and they will remain together.

Very useful for operators with MP Assembly or multiple assembly bays. For example if you want a Route Bag to stay with an order of shirts but the bag is in the Dry Cleaning category you can now associate the bag to a shirt and the items will stay together.

-

Restricted printing of order’s ticket in the ​Folding & Bagging page to only allow one print per scan. 

Metalprogetti Assembly

- 

Added ability for route specific agents to unload on specific MP assembly arms. This is available in the Assembly => Configure MP Rack screen.

- 

Added ability to specify SplitUp Conveyor unload arm by agent. Only relevant if you have this MP unit.

- 

Added ability to use the additional 13 MP fields for receipts in the MP bagger template.

- 

Added surcharge fields to the MP bagger template. 

This allows for surcharges such as rush and environmental fee to display on the first ticket (A). The total of the first ticket (A) now always includes the price of all surcharges on the order.

Payment System

- 

After manually bulk generating statements in the accounting module, money moves from 'Current' to '1-30' immediately instead of overnight.

- 

Fixed the date format in the Accounting page after generating bulk documents to display mm/dd/yy.

Chat messaging system

- 

Customer’s “Driver instructions” are now included in the "Pickup scheduled" chat notifications.

- 

Allow for single character messages in chat.

-

 Remove account name/email portion from the welcome email

- 

Update copy of email we send to autopay customers when there's no card on file.

Reports

- 

Added ability to create surcharge reports using the item KPI report category. You can filter items by, group by and display the associated surcharge.

- 

Added ticket finish information to item KPI Reports (who/when/where a ticket was finished).

- 

Added order ready date as an attribute in the alterations KPI reports.

- 

Added first five customer return dates (store pickup / delivery) the the customer KPI Reports. 

This allows you to report on the first few times a customer gets an order back so you can reach out and make sure they are happy with the service.

- 

Updated copy of date options in the report editor to be more intuitive.

- 

Added filter for  “new sign up” by “CSR” to the Customer KPI Reports.

- 

Added columns for “source”, “employee”, and “merchant”: to the Credit Card Transaction Revenue list. 

-

Added payment term filter to Sales reports in Admin panel.

-

Enhanced ability to ensure the print report pages are sized to US letter format. 

Customer site

- 🐛Fixed error message, when dismissing the camera in the customer website scheduler.

- 🐛Fixed SMS locker signup error when using the -text “Locker"- feature with group agents.

​- 🐛Fixed customer website scheduler rare failure when the customer was added to a master delivery account by a CSR, while browsing the site.

​Misc

- 

Added a “Request Callback” feature to the SMRT Customer Support system. Allows SMRT users to enter a phone number for SMRT support to call back as soon as possible.

- 

Improved the Employee password security policy to reject passwords containing name, email and/or common terms. In addition passwords are now checked against blacklists for security.

- 

Changed the "sq. ft" field for the word "units" in the item type settings to allow for more use cases. 

- 

🐛Fixed bug with worked/paid hour calculation in the Performance module.

[smrt-systems]

💝 FEBRUARY RELEASES 🤩

Order Tickets

- New receipt design with,

Dynamically sized name

Return location fields for master stops

Removed "return stop", now we only show the static stop number.

- Added a Receipt Footer feature which allows you to add any custom text at the bottom of every order ticket. 

- 🐛Fixed issue where an item’s barcode wouldn’t print if added after closing the order

Delivery

- Added ability to support multiple same day delivery appointments by showing all ready bags in the load list at all times and displaying the “Not Ready” banner if a same day order is still in process. 

Previously, bags wouldn't show in the load list if the first appointment for a customer was marked completed/missed. Similarly, same day orders would not trigger a warning.

- Moved door code above stop number in customer route settings.

- Added a Cleaning Instructions field to POS delivery scheduler.

- Added ability to allow for same day delivery scheduling for Will-Call customers after the pickup has been marked completed.

- 🐛Fixed issue where duplicate appointments would show on customer site.

Payments

- 🐛Fixed issue with refunding payments that have hidden credit allocations.

Misc

- 🐛Fixed quick detailing create button under bad internet connection.

[smrt-systems]

💥 JANUARY RELEASES 💥

Detailing Settings

- Added ability to display special characters in item type names.

- When creating a new Item Type, the categories now display in the same order as the the Categories settings.

- Fixed display issues with long category or item type names.

- Added ability to show colors on the Zebra temp tags.

Production

- 🐛Fixed issue on Autorack setting where items would get stuck in Racking status when trying to redirect it at assembly. 

- Added setting for printing a drop ticket when you split an order with the Split Order button in detailing.

Customer website.

- 🐛Fixed broken agent links.

- Moved the "Show Delivery Tab" setting from the general Route Settings to System Settings -> Customer Website to allow use on specific business brands.

KPIs

- 🐛Fixed decimal item production value and their aggregations.

- ‘Last racked’ attribute in the Item KPI’s now shows racked items as well as bags.

Delivery

- 🐛Fixed delivery complete notification issue where customers in a building stop would not receive notifications.

Barcode support.

- Added support for Code93 and Codabar in mobile app.

[smrt-systems]

🎁 More December Releases 🎉

- Enabled bag tag scanning in delivery app for legacy software bag tags.

- Added ability to have a different logo for thermal receipts and your website and statements. This is useful if your logo is light in color and doesn’t display well on thermal receipts.   Contact support to configure.

- Added ability to create a customer without a first name.

- Racking the last bag you scanned will now show at the top of the list.

- Added a notes input in quick detailing.

- Added ability to enable surcharges with variable pricing. So rather than having a fixed fee for rush or biohazard, you can enter a custom amount.

- Added ability to set surcharges to be tax exempt. Contact support for help configuring surcharges.

- Added ability to display all the notes for an order in the Order KPIs

- Added detailed date filter to Order KPIs

[smrt-systems]

❄️ 🎁December Releases 🥳 🎄

Gift Cards:

- Added KPI Report Builder for all Gift Card transactions.

- Added default reports for gift cards:

1. Gift Card Audit Trail: This report shows the entire history of any given card. From activation to zero balance.

2. Gift Card Liability: The total liability held in the system at any given time.

3. Gift Cards Sold: Shows the amount of any gift card sold in a given time period.

4. Gift Cards Redemption: Shows used gift cards and amounts.

- Removed ability to pay for gift cards with store credits, or other gift card credits. Prepayment/Overpayment credits can be used however.

- When redeeming a gift card during payment, by default only redeem the amount due from the card, leaving as much money on the card as possible so another person can use it.

- Restricted redemption of a gift card until the gift card order is paid.

ClothesTracker:

- Improve load time of ClothesTracker.

- Improved error message when scanning a bad promotion barcode

- Automatically purge overdue undetailed orders. This feature will delete undetailed orders if they're several days past their due date and creation date. This cleans up your lot manager and helps autopay when orders are left by accident, as autopay doesn't run if there's unfinished orders due same day as ready orders.

- If item is set to REJECT, do not charge for alterations.

- Added a setting for restricting access to the Discounts dropdown in customer profile.

Cash Box:

- Before cashbox is closed, you can now only print the X-report, never the Z-report.

- Add check payments to the cash box summary totals.

Inventory System:

- New UI to manage the new detailing lots.

- Ability to use temporary tags with the folding & bagging module.

Delivery:

- Fix issues where the delivery app could sometimes fail for a newly setup route.

- Use the customer's defined route for invoices even if they have a one time delivery or pickup scheduled before their next regular route stop.

Customer Portal:

- There are now settings for disabling each of the individual customer website tabs. Tabs can be disabled on a brand / group / customer level also.

- Updated button title from Next Item to Next Photo for mail order customers in scheduler.

- Pickup confirmation PDF is sent to customer main email address if they are a mail order customer. If no main email is set the email will be sent to the billing email.

KPI Reports:

- Added Production Analysis KPI suite. Please contact support if you'd like to enable these.

- Added fourth and fifth visit info to customer KPIs.

- KPI reports API endpoint for .csv download. Useful for excel automations.

- Added option for grouping order KPI reports by customer account. This lets you create "top spender last month" reports among others.

Misc:

- Allow emails with ' in it. Allows you to email someone like john.o'neal@example.com

- The 16 digit "Ref: .." field in payment receipts now always starts with a 9, so it can no longer be mistaken for a credit card number.

- Do not allow deactivation of master account, you must now first remove all members and then convert the account to a regular account before you can deactivate it.

- Handle incoming email attachments bigger than 2MB.

Dev:

- Improve stability of photo system.

- Add autopay terms batching orders on the 8th & 23rd.

For questions about our latest release, please contact us at support@smrtsystems.com

[smrt-systems]

🤩🍂More November Releases🍂🤩

Production:

Ability to restrict who can issue store credit. Ability to customize logo size on receipts. Added restriction to auto-text messaging between the hours of 9am - 8:59pm only.

Tax:

Ability to charge tax on an address specific level. Previously configured by Zip Code.

Cash Drawer:

Ability to print an X-Report (preview before closing) from the cash drawer.

Delivery:

“New One-time Stop” button in delivery scheduler will stay locked on the screen as you scroll through pickup/delivery log. Ability to find sub accounts under the master stop in load list, previously only showed the master. Ability to scan bag tag to create a new order upon pick up.

POS:

Ability to pickup orders on sub delivery accounts directly from the sub account. Previous configuration required to pickup from master account. 

Ability to update credit card expiration date only. Previously whole credit card number input was required. Auto assign system user to a message ticket when replying to a customer.  Ability to use special characters in employee’s profile first and last name. Ability to redeem gift cards padded with zeroes at the end. Ability to receive attachments over email (inline images and other files).

[smrt-systems]

Decoding Your Credit Card Processing Statement

You got a statement in the mail and promptly gave it to your accountant or filed it away.  It’s time to face your fears this Halloween season. Let’s review your processing statement.  

What should you be looking for on your statement?

Your daily deposits - so you can reconcile your bank account.

Your Total Fees - How much did you really pay?

Where can I save some money?

Summary (Processing Summary / Card Summary)

A quick glance at how much you processed over the last month by transaction count and volume subdivided by card brands (Visa, MasterCard, Discover and AMEX) in a table format.  There will also be an accounting for refunds and chargebacks. I’ve seen fees tucked up in here labeled as “discount” with a percentage rate.

Deposits / Deposit Summary

A report of the deposits from your batch settlements and the day they settled.  There are two settlement types in the business, daily discount or monthly settlement.  On the daily discount, the processor will take their fees out daily before your deposit.  On the monthly settlement you will receive a monthly withdrawal from your bank account. Most people prefer Monthly Settlement, for simplicity in accounting.  Some processors charge a flat rate or percentage fee for providing monthly settlement.  

Settlement / Discount / Fees / Interchange Fees / Other Fees

This is where things can get really confusing.  Of course this is by design. Now days you need to be a forensic accountant, or have a masters degree in credit card processing to get through understanding what is a real cost and what is not.  Keep an eye out for my next post where I’ll list 5 100% unnecessary fees and where to find them on a statement. The good news is you can find the total fees at the bottom of your statement.

Until then take a look at your statement and figure out your effective rate.

Do you have specific questions about your statement? You can email it to us at

jeremy@smrtsystems.com

 Or upload it here: https://bit.ly/33TYi8I

Jeremy Straley is an Electronic Transactions Associations Certified Payments Professional. Jeremy started working for the largest processor in the United States in 2008. Since then, he has worked in all facets of the business including merchant sales, business development, partner management, risk and underwriting. In 2018, Jeremy joined the team at SMRT and leverages his knowledge to help clients on the other side of the table. Our goal is to help dry clean operators run a more efficient business.