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Sally in HR has a Business Problem

Sally in HR has a Business Problem #CitizenDeveloper #powerapps #PowerPlatform

  Sally’s problem: the onboarding process for new hires at Acme Corp. Sally inherited the current process from her predecessor, consisting of a Master spreadsheet and a New Recruit spreadsheet. After a new applicant accepts an offer, she emails the New Recruit Spreadsheet to the new recruit. It is fairly straightforward on the surface, appearing to the recruit to be one page of questions. Bob, an…

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Here’s why customers should pay for more for customizations!

Finding The Limits of Low-Code #CitizenDeveloper #msdyn365 #PowerPlatform

A LinkedIn post led me to a blog article entitled “Here’s why customers should stop paying for customizations!“. In it, the author, Guus Krabbenborg suggests that organizations using Microsoft Dynamics 365 would be much better off if they used out-of-the-box capabilities and did not resort to customizations. Although I greatly respect Guus, I could not disagree with him more on this one. (more…)…

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Dynamics 365 Business Central and RapidStart CRM UPDATE!

Dynamics 365 Business Central and RapidStart CRM UPDATE!

In my last post, I announced that we (Forceworks) were developing an addon for our RapidStart CRM to connect to Microsoft’s wildly popular Dynamics 365 Business Central. I wanted to update you on our progress. (more…)

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A Better CRM for Business Central?

A Better CRM for Business Central #msdyn365bc #PowerPlatform #RapidStartCRM

At a recent event, Microsoft executives told me that Dynamics 365 Business Central was flying off the shelves. Over the years, I had occasionally peeked over the fence at Business Central, mostly out of curiosity. But “flying off the shelves” is a reason for me to look closer. (more…)

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Steve has a Chat with Vahe Torossian

Steve has a Chat with Vahe Torossian

  I had a chance to sneak up on Vahe Torossian, a Microsoft Corporate Vice President and the man in charge of Sales for Microsoft Business Applications. While Vahe has been with Microsoft for 30 years, many of you may not know him, so I wanted to fix that. Vahe is no ordinary Seller; he’s the “Top” guy who sets the sales strategy and motions for the entire global team. Vahe is also the guy who…

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Steve has a Chat with Vahe

Steve has a Chat with Vahe

I had a chance to sneak up on Vahe Torossian, a Microsoft Corporate Vice President and the man in charge of Sales for Microsoft Business Applications. While Vahe has been with Microsoft for 30 years, many of you may not know him, so I wanted to fix that. Vahe is no ordinary Seller; he’s the “Top” guy who sets the sales strategy and motions for the entire global team. Vahe is also the guy who runs…

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Steve has a Chat with Jukka

Steve has a Chat with Jukka #powerapps #PowerPlatform

I had the pleasure of having a chat with a Power Platform industry leader, Jukka Niiranen. Watch or Listen below. Enjoy!

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The Works Services-as-a-Subscription Model Update

The Works Services-as-a-Subscription Model Update #msdyn365 #PowerPlatform #WorksUpdate

Back in May, I wrote a post describing a completely new Services model we call “The Works from Forceworks”. It is a Services-as-a-Subscription model that is unique in the industry. I also promised to follow up with our learnings from this new model, so today I will do just that. (more…)

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Power Platform Blind Spots

Power Platform Blind Spots #CitizenDeveloper #LCNC #PowerPlatform

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Power Platform Outside the Bubble

Power Platform Outside the Bubble #msdyn365 #powerplatform#explorethis

In my recent conversations with Charles Lamanna here and Jason Gumpert here, we discussed the explosive growth of the Power Platform. Then while listening to Jukka Niiranen on yet another podcast here, I was reminded that we are all inside the Power Platform bubble. From the outside, however, this bubble is tiny. (more…)

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The Microsoft Partner Dilemma

The Microsoft Partner Dilemma #CitizenDeveloper #msdyn365 #YoureScrewed#mspartner

In preparation for a Podcast with Jason Gumpert of MSDynamicsWorld, he asked me to review the results of a recent study from another friend Dana Wilmer. The information was not good but also was not surprising. (more…)

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Steve has yet another Chat with Charles

Steve has another Chat with Charles #appsource #isvconnect #PowerPlatform

I have had my head down working on some big things since RapidStart CRM growth exploded, and it has been a while since you heard from me. Well, I’m getting back to it with a follow-up chat with Charles Lamanna who recently took over for James Phillips as head of Business Applications for Microsoft. This was my fourth chat with Charles, and it was interesting to back listen to them in order. It…

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Let's Talk About Funnels

Let's Talk About Funnels #msdyn365 #RapidStartCRM #SalesFunnel

In my 20-plus years in this CRM business, I have seen my share of “Funnels”. Lead Funnels, Sales Funnels, Delivery Funnels, every kind of business-related funnel you can think of, I have probably seen it. From what I have witnessed, most businesses have no idea how to use them effectively. So, let’s talk about Funnels. (more…)

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It's Time for a New Services Model for Dynamics 365 and the Power Platform

It's Time for a New Services Model #msdyn365 #msdynamics365 #PowerPlatform

About seven years ago we pioneered the “Support by Blocks” model, and it has served our Forceworks clients and us well. But thanks to Microsoft, it is time for a whole new model for Dynamics 365 and Power Platform Support and Services. Let’s unpack this one. (more…)

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Are you over-paying for Dynamics 365?

Are you over-paying for Dynamics 365? #msdyn365 #powerapps #PowerPlatform #PayAsYouGo

Microsoft Dynamics 365 business applications are fantastic products. Unrivaled power and features and priced accordingly. Are they over-priced? No! Are you over-paying? Maybe. So, let’s unpack this one. (more…)

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The Myth of Single Version of the Truth

The myth of a Single Version of the Truth #msdyn365 #datasilos #powerapps #PowerPlatform #rapidstartcrm #PayAsYouGo

I’ve heard this term bandied about for many years now, “Single Version of the Truth”. As Jack Nicholson once said, “You can’t handle the Truth!” I would paraphrase that as, “You can’t afford a Single version of the Truth, and you wouldn’t want it anyway!”. So, let’s see how many of you I can get to agree on this one :). (more…)

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Pay as you Go, Go, Go

Pay as you Go #msdyn365 #PayAsYouGo #powerapps #PowerPlatform

Microsoft just announced, and released in the next breath, a new Pay as You Go model for Power Apps. This has huge implications for all organizations and also for users of our free  RapidStartCRM solution. Let’s unpack what it means. (more…)