support - Tumblr blog

[support]

Tuesday, September 17th, 2024

🌟 New

The character limit has been raised from 500 characters to 1,975 characters for all replies on web! No more having to string multiple replies together to say what you want. Thank you to everyone who tested this first in communities!

We started enabling some of those long-anticipated community discovery features for a subset of users! Anyone currently in a community, plus a small and random percentage of all users, will see a new dropdown option on search that lets you browse communities related to your search term. We will also show a sidebar of “Related Communities” on the web for some folks. Communities that are free-to-join will be ranked higher, so if you are the admin of your community and want to get your community in front of more eyes, consider changing your join setting from “invite-only” to “free to join.” We also leverage the tags (in addition to title and description) that you’ve set for your community to rank results, so update those if you haven’t yet!

When you engage with your first community, new signposts will guide you through the experience.

🛠 Fixed

When purchasing items in TumblrMart, important elements will no longer be missing or obscured.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

Over the next little while, we’ll slowly increase that percentage of random users until all users are able to find communities via search.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Thursday, September 12th, 2024

🌟 New

When a community post gets 10 reactions (not counting reactions from the post author) the post author will now receive a notification about those reactions. We want to give some kind of notification when you’re getting reactions, but not for every single reaction (that could be a deluge of hundreds of notifications in our big communities). Let us know what you think!

Community admins and mods will now be asked for a reason when they moderate a comment.

Logged out users, likely new visitors to Tumblr itself, can now start requesting new communities to be put on the waitlist. They will be asked to log in or sign up before finishing.

To celebrate the new folks joining Tumblr from Brazil, we have launched a lot of communities features if you’re in that country, such asrecommended communities in the For You feed and related communities carousels when searching and viewing tag pages in the mobile apps.

🛠 Fixed

Dismissed “Check out these blogs” recommendations are now dismissed forever.

New custom domains were not receiving renewed SSL certificates, and thus not properly accessible. This has now been fixed, and new SSL certificates have been granted to the affected domains.

Archives and custom pages on blogs with custom domains were broken. This has now been fixed.

On web, some dialogs did not disable our keyboard shortcuts while they were open. For example, you could like a post with the ‘l’ key even though a dialog was open on top of the post! This is now fixed.

On web, we were displaying an option to block a community in Activity, which is not actually possible, and has now been removed. Instead of blocking a community, you can simply leave a community.

The community tags section has been updated to make it clearer that they will aid in discovery of your community.

We’ve made a few small design improvements throughout communities. Less wasted space FTW!

🚧 Ongoing

We’re aware that some ads may interrupt background audio on iOS and are working on a fix! We have also received reports of a weird “cricket-like” sound in the app, which we think is related.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, September 3rd, 2024

🌟 New

The reply character limit in communities has been raised to 2,000 characters. We’re trying it out there, first, like we did with the new reply threading!

🛠 Fixed

Activity items from deleted communities will no longer appear in your blog’s activity feed.

On web, screenreaders will now read badges in blog headers and post headers as “(number) badges”, instead of announcing each badge individually.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Wednesday, August 28th, 2024

🌟 New

We’ve removed the ability to anonymously submit posts to blogs, for blogs that had submissions enabled. Going forward, you must be logged in to submit posts to a blog, and you cannot do so anonymously, like you can with asks.

Community admins will now be asked for a reason when they remove members from a community.

We have some exciting new API documentation for Tumblr Communities!

🛠 Fixed

Previously, on Web, when you looked in the notes view of a post in your queue or drafts, it would say that you can’t reply to or reblog the post. This is true — because the post is not live yet! — but the previous explanation was unclear. We’ve made it clearer now.

You’ll now a see a preview of the image you uploaded or picked when setting a community avatar.

Blog archives were briefly loading as if the blog didn’t exist. This has now been fixed.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Thursday, August 22nd, 2024

🌟 New

Posting in communities no longer counts towards your overall 250 posts/day limit (500 for those with Tumblr Premium), instead we’ve made posting in communities a new, separate 250 posts/day limit (also 500 for those with Tumblr Premium).

We’ve launched an option to make communities free to join and added a “Copy link” option to the community menu to make opening the floodgates even easier.

If you’re banned from a community, you’ll now see “You’ve been banned” instead of “There’s nothing here.”

In a community post’s meatballs menu, “Delete” has been replaced with “Moderate post,” where you can now select reasons for why you’re removing the post and add an optional note. At this moment, the removal reasons you provide won’t be visible to anyone yet. In the future, the person who posted the removed post into the community will see the removal reason as well as any included note.

On public communities, all users can now access the list of admins and moderators.

🛠 Fixed

For a short time Friday and Saturday last week, posts that were moderated in communities were still surfacing in the feed. We’ve fixed the issue, and moderated posts are now filtered out of the feed again.

We fixed a bug that was preventing communities from being deleted when the last member left, and we’ve cleaned up any communities that had no members. The names they were using are freed up for new communities.

We’ve made sure that community notifications are displayed properly, and with the proper icon, across all platforms.

We found an issue that briefly prevented Tumblr Premium users from fully creating communities. This has been fixed, and all affected communities have been fully created.

We fixed an issue that briefly removed the ability to backdate posts late last week.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, August 13th, 2024

🌟 New

Tumblr URLs in Replies will now become clickable links!

Speaking of Replies, they’re threaded now!

Did you just get promoted to moderator in your Community, but don’t know what to do? Behold the new documentation!

Community admins can now ban members! Banned members will not be able to re-join or even see the Community they were banned from.

We’re opening up the Communities API to third-party developers via the public Tumblr API. Stay tuned in our public docs repo for updates on the different endpoints!

🛠 Fixed

It was difficult to read long alt text on the web, and this has now been fixed! Please keep in mind that alt text should be a brief description of your image, as if you were describing it to someone over the phone, solely to make your post accessible to folks using a screen reader.

On the web, it was previously impossible in many cases to add a Read More block to the top of a post, and now you can!

🚧 Ongoing

Folks with the Android app are unable to block anonymous Asks, but they can still be blocked on the web, and there will be a fix in the next update.

🌱 Upcoming

We’re still hard at work on even more features for Communities!

We’re also … collecting … a new perk for Premium subscribers, stay tuned! 😉

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, August 6th, 2024

🌟 New

We are rolling out the ability to reply to replies and create one-level-deep threads on all posts! Check out the Help Center for more info. We’ll also be posting about this again when the rollout is complete!

In the meatball menu of recommended blogs in the apps, we’ve renamed “Whoosh this away” to “Not interested in this blog”. We’ve also greatly increased the time this will hide that blog from you before we could potentially surface it again.

Folks who have not yet verified their account’s email address will no longer be able to post or reblog into communities — please verify your email!

When someone is promoted to moderator inside a community, they’ll now be notified by push notification, an activity item, and have a new onboarding flow introducing them to moderation features. Similarly, when a moderator is demoted, they’ll be notified.

In the latest version of the iOS app, you can now see what specific version of the app you’re using by going to Profile > Settings and scrolling to the bottom.

🛠️ Fixed

Folks in the Philippines should be able to access Tumblr again!

The latest version of the Android app includes a fix for a crash that could happen when changing the app’s color palette.

The latest version of the Android app also fixes a bug that could cause the app to crash when purchasing Tumblr Premium.

🚧 Ongoing

Nothing to report here today.

🌱 Upcoming

We’re still hard at work on even more features for Communities!

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, July 30th, 2024

🌟 New

We added some deduplication logic to the activity feed. Now, if you get mentioned in your own post, or on a post you’re subscribed to, you will only see one notification!

We expanded the Community header when viewed on web in a desktop browser to take advantage of the extra available space!

🛠 Fixed

Tumblr Premium subscribers were briefly not able to use their monthly perks, this has now been fixed!

Tumblr Supporter subscribers were briefly not able to cancel their subscription, this has now been fixed!

Custom domains were briefly renewed with invalid SSL certificates, this has now been fixed!

🚧 Ongoing

We’re aware that some people in the Philippines are having trouble accessing Tumblr or images on Tumblr. We’ve reached out to the affected ISPs and their government regulatory agency, which is all we can do for something like this. While we can’t remove or circumvent any blocks placed on Tumblr by an internet service provider or a government agency, we are monitoring the situation and hope that it is resolved soon.

🌱 Upcoming

We’re working on a lot of things for communities! Up next are the ability to ban members permanently, which will allow us to open up the option to make communities free-to-join, no invite required. More discovery options and feed improvements to come along with that.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Thursday, July 25th, 2024

🌟 New

Tumblr Ad-Free Browsing is becoming Tumblr Premium! We’re adding several perks, and the price is increasing. Read all about it in our updated Help documentation. If you’re already an Ad-Free subscriber, you’ll be receiving an email from us with more information on how this affects your current subscription. Long story short: you have at least 30 days before the new pricing is applied, and in the meantime, enjoy Premium at your current price!

If you’ve joined any communities, you’ll now find a link to the new feed of posts from those communities in the navigation on web (Communities → “Community posts”).

The communities unread count will now clear when you scroll through that feed of posts from joined communities.

Reply threads have been released to posts inside communities. Check it out in any communities you’re a part of!

Private communities can now enable invite links and share them with anyone across the internet. Public communities have these enabled by default, but can disable them in settings now.

Community admins can now promote other members to admin, but there is no way to remove/demote admins yet.

Members who are removed from a community are now informed via push notification and an activity item.

Inside communities, we’re continuously rolling out a variety of styling updates, most notably a redesigned header when viewing the community on a mobile phone or mobile browser.

The push notifications signaling that a blog you follow is posting again after being away for awhile have all been updated to include the name of the blog that’s posting again.

🛠️ Fixed

Tapping on the timestamps in the post header of a communities post on Android sometimes caused the screen to hang. That’s now fixed. Also, relatedly, these timestamp links on web on communities posts are now correct.

For a little while we were not sending push notifications when someone invited you to a community; that’s fixed!

The option to subscribe/unsubscribe from new comments on communities posts was also mistakenly missing for a little while, but we’ve added it back.

🚧 Ongoing

We’re aware that some people in the Philippines are having trouble accessing Tumblr or images on Tumblr. We’re working to fix this as quickly as we can.

🌱 Upcoming

We’re working on a lot of things for communities! Up next are the ability to ban members permanently, which will allow us to open up the option to make communities free-to-join, no invite required. More discovery options and feed improvements to come along with that.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, July 16th, 2024

🌟 New

On web, you can now navigate away from your current feed (Dashboard, searches, tags, and more) without worrying about losing your spot when returning via your browser’s back and forward buttons.

Communities now include helpful tooltips to point out features that are new to you.

Community admins can now generate invite links, which will allow new members to join (until the population limit is reached). The link can be refreshed if it accidentally goes out to the wrong place, invalidating old invite links. Send them to a friend, post them to your blog, write them on a postcard, print them on business cards, the options are endless!

Community admins can now remove community members. There’s an option in the meatball menu in the members list.

Community admins will now receive a push notification and activity item when their requested community has been approved.

Community members will now receive a push notification and activity item when they’re promoted to (or demoted from) moderator.

The Android app’s post editor now has an improved blog picker that includes communities, so you can post directly to them quickly.

🛠 Fixed

Privacy Data exports were failing to generate for some users. This has now been fixed, and all failed exports are being regenerated.

“Post to another blog or community” no longer appears every time you start a new post.

Logged out users were briefly not able to view public communities. This has now been fixed.

Community notifications were briefly not dismissible. This has now been fixed.

The community invite box has received clarity improvements.

A handful of push notifications have received clarity improvements.

Avatars on bundled activity items have been repositioned, which does indeed improve clarity.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

Community admins will soon be able to ban community members entirely.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

[support]

Tuesday, July 9th, 2024

🌟 New

Search now displays recommended tag searches first and provides more information next to recommended results when typing.

In the apps, folks who are members of communities can now see a chronological list of all posts from communities they have joined under their community list. We’re trying this out and would love feedback on it!

The page which lists your community members now has a tab to view just the moderators.

On web, we’ve updated the blog name in the right sidebar to be a blog switcher on various pages, like the full Activity page, Drafts, Queue, blog settings, and the posts list.

🛠 Fixed

Patio now respects the “Shorten long posts” setting.

If you block an anonymous asker, the ask notification will no longer appear in your activity feed.

Activity items from replies/mentions in communities now make more contextual sense.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

[support]

Tuesday, July 2nd, 2024

🌟 New

On web, when you search for something else from the search page, the filters you previously set will now carry through to the new search.

We’ve updated how blocking users affects content inside communities. Admins/mods will be able to see community posts/replies from every member of the community, even if they’ve blocked the member or the member has blocked them. Members will always be able to see community posts/replies from admins/mods, even if they have blocked the admins/mods.

Community admins/mods now have badges within the community to identify their role.

Community admins can now promote/demote mods.

🛠 Fixed

In the notes view inside communities’ posts, the bell icon is now visible and allows you to subscribe/unsubscribe from new notifications about comments on that post.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

[support]

Tuesday, June 25th, 2024

🌟 New

We’ve just launched Blaze Pro, a self-serve and stand-alone advertising platform for Tumblr!

The unified Blaze dashboard from the web has now joined the apps! First, make sure your app is up to date, then visit your blog (tap the snowman icon at the bottom-right), and tap the flame icon near the top.

To avoid confusion with Communities, Community Labels are now Content Labels, and Community Guidelines are now User Guidelines.

Also, the Community category of the support form has been re-assigned to Communities. Please feel free to use that for any questions, concerns, comments, or bugs regarding Communities.

We’ve added Community Invitation push notifications to our mobile apps! When someone with push notifications enabled in the latest app is invited to a Community, they will now receive a push notification instead of a message from Tumblrbot.

We’ve added “This ad has autoplaying audio” to the available reasons when reporting an ad!

🛠 Fixed

An update for the Android app to stop ads with autoplaying audio is rolling out, so please update as soon as it’s available for you!

You can once again navigate between images in a photoset from the lightbox when viewing a blog page directly, such as staff.tumblr.com.

For a brief time yesterday, queued and scheduled posts were not posting. This has now been fixed, and everything that should have been posted was eventually posted. If not, please check your drafts!

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

[support]

Hello there! So I just made a community and wanted to ask a couple questions.

How will I be able to let people see my community during this beta test and in the future?

Will the cap be removed or be severely bumped up once the beta test is done?

If a community acts out will there be an option to report them?

Answer: Hi there, @lovelyeevee234!

Some great questions here. Let us answer them one by one.

How will I be able to let people see my community during this beta test and in the future?

Right now, communities aren’t listed anywhere. They’re invite-only and “hidden” by design to keep the test somewhat constrained. But in the future, there will be rich discovery experiences just like we have for posts and blogs on Tumblr today! We’re building this stuff as quickly as we can.

Will the cap be removed or be severely bumped up once the beta test is done?

Our hope is to remove the cap entirely. The cap exists as a kind of bottleneck to keep our experiment limited for now, and we already expanded it from 25 to 500 per community. However, the cap could come in handy for communities managed by a small number of people—or those that actually want to be small, which we’ve heard feedback about. The most likely outcome is that the cap will become optional.

If a community acts out will there be an option to report them?

Yes, we’re building moderation features for inside communities now. We are also building moderation features for communities themselves—so they can be reported the same way posts and blogs can be reported. Communities, overall, have to adhere to the same guidelines as everything and everyone else on Tumblr.

Thank you for your questions, and keep 'em coming folks.

[support]

Tuesday, June 18th, 2024

🌟 New

The first cut of settings for communities is now available. Admins of communities can change the name, tagline, avatar, header image, tags, and description. You can find a link to these settings in the sidebar for your community on desktop, or in the context menu on mobile.

The community invite popup has been given a design refresh, include a counter of how many invites you have left.

Communities now display whether they are public or private in their header.

Community admins can now promote members to moderators. Moderators can delete posts, and we’re still building out the feature, so expect to see things change in the next few weeks!

We’ve updated the blog posts API endpoint to add the options to specify a sort order and an “after” time, to complement the current option to show posts from “before” a specific time. When using “before”, and by default, posts are sorted in reverse-chronological order (“descending”). With “after” and “sort = asc”, you can sort posts from oldest to newest instead, starting at a certain time.

🛠 Fixed

Since secondary blogs cannot post to communities yet, your primary blog will now always be selected when posting to communities.

Certain activity coming from communities, such as mentions in posts and comments, and soon invitations, now count towards your unread activity total.

🚧 Ongoing

We are aware of ads auto-playing audio in the Android app, sometimes quite loudly, and are working on a fix!

🌱 Upcoming

We are working to rename Community Labels to Content Labels across our official clients (Web, iOS, and Android), as well as Community Guidelines to User Guidelines. We hope this change will prevent any potential confusion regarding the relationship between these and Tumblr Communities.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!

[support]

With communities are group tumblrs finished? can group tumblrs be turned into communities? also will tumblr notify a user if their community idea is rejected? what about communities that have multiple purposes, can communities join together if they have the same goal? or will Tumblr make the communities decide on who can survive?

Answer: Hi there, @richardmurrayhumblr!

All important questions, so we are taking them one at a time.

With communities are group tumblrs finished?

Absolutely not. In fact, the code behind group blogs is what is powering communities right now! But they have very different purposes and only overlap in some ways. We have no plans to remove group blogs.

can group tumblrs be turned into communities?

Because group blogs and communities do share a lot of code right now, this is something we’ve been thinking about doing. Some of the inspiration for communities has come from group blogs that are run as a way for people to get together in one space and share content—that is exactly what we hope for communities, too. We can’t say when we’ll get to this, but it’s an interesting idea.

also will tumblr notify a user if their community idea is rejected?

This waitlist is temporary, so we’re not sending out notices for the communities we don’t approve. We may not even get through all of them before we open up creation for everyone, in which case, the ones we didn’t approve can be created then!

what about communities that have multiple purposes, can communities join together if they have the same goal? or will Tumblr make the communities decide on who can survive?

That’s an interesting idea! We’re not really sure yet. The way we’ve envisioned it so far is not to try to enforce the notion that there is “one community” about a given subject. Instead, there can be dozens or hundreds or even thousands of communities about a given subject, and each of them will probably be a little different in their own way. That’s how communities of people on Tumblr already behave, most of the time. We’re just building an easier way to structure them.

That said, we are very interested in adding ways for communities to link to each other. So if there are a bunch of communities about the same subject, they can form some kind of ring or cluster together.

All great questions—thank you for getting in touch. Keep 'em coming, folks!

[support]

Tuesday, June 11th, 2024

🌟 New

On web, notes navigation has received a refresh, with improved spacing and color highlights that make it easier to know exactly what you’re viewing.

For the first batch of new communities, we were auto-adding new admins into the public Communities Feedback and private Admin Zone communities. Now that the volume of new communities has increased exponentially, we’ve decided to stop auto-adding people to those communities. Instead, soon we hope to make the Communities Feedback community free-to-join, and send admins an invite link to the Admin Zone so they can choose if they want to join. In the meantime, if you have any questions/problems/feedback, please reach out to Support.

🛠 Fixed

When searching within blogs, search results are now correctly ordered from newest to oldest.

When browsing communities, the “New stuff alert” notice now properly reflects the community you’re viewing.

🚧 Ongoing

In the iOS app, we’re aware that the notification bubble no longer appears at bottom of the screen for messages, and we’re working on a fix.

In the Android app, we’re receiving reports that badges purchased with in-app payments are not being received, and we’re working on a fix. Please reach out to Support if this happened to you.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with the community.

Wanna support Tumblr directly with some money? Check out the new Supporter badge in TumblrMart!