#CRM in Real Estate

[4thquartertechnologies]

Why 82% of Small Businesses Fail Due to Poor Accounting – Avoid the Pitfalls with 4QT

Keeping track of expenses, invoices, and financial reports manually can be overwhelming. That’s why 4QT’s Accounting Software is designed to simplify financial management, ensuring businesses stay profitable and compliant.

What is Accounting Software, and Why Do You Need It?

Managing business finances without proper tools is like driving blindfolded. You might reach your destination, but the risks are enormous. 4QT’s online accounting software helps businesses automate bookkeeping, track income and expenses, and generate financial reports with ease.

The Power of 4QT’s Business Accounting Software

1. Real-Time Financial Tracking: Stay in Control

No more guessing. With 4QT’s best accounting software in India, businesses can monitor cash flow, outstanding payments, and revenue trends in real time.

2. Automated Invoicing & Billing: Save Time & Effort

Forget chasing payments. Our financial accounting software automates invoice generation, sends payment reminders, and ensures a smooth billing process.

3. Tax Compliance Made Simple: No More Penalties

Tax filing can be a nightmare. With 4QT’s online accounting software, businesses get automated tax calculations, GST-ready reports, and error-free filings.

4. Secure & Cloud-Based: Access Anytime, Anywhere

Gone are the days of losing important financial data. 4QT’s business accounting software stores all records securely on the cloud, providing access whenever and wherever needed.

5. Expense & Budget Management: Keep Your Finances in Check

Overspending kills businesses. 4QT’s financial accounting software helps companies set budgets, monitor expenses, and avoid unnecessary costs.

Who Can Benefit from 4QT’s Accounting Software?

For Small Businesses:

Automate bookkeeping and reduce accounting errors.

Track income, expenses, and taxes effortlessly.

For Medium & Large Enterprises:

Gain detailed financial insights for strategic planning.

Manage multi-location finances in one centralized system.

For Freelancers & Startups:

Generate invoices in minutes and manage client payments.

Keep a record of earnings and deductions for tax filing.

Why Choose 4QT’s Best Accounting Software in India?

Unlike traditional accounting methods, 4QT’s business accounting software is tailored for modern businesses. It eliminates manual work, improves financial accuracy, and enhances decision-making with real-time data.

Take Charge of Your Finances with 4QT

If you’re looking for the best accounting software in India, 4QT delivers a complete solution. Stay organized, manage finances with ease, and grow your business without financial worries.

Ready to streamline your accounting? Get started with 4QT today!

[w2gsolution01]

What Is CRM in Real Estate?

1. Introduction to CRM in Real Estate

Understanding CRM and Its Importance

Customer Relationship Management (CRM) in real estate is a specialized software solution designed to help real estate professionals manage their interactions with clients, streamline processes, and improve sales efficiency. A well-implemented CRM system enables real estate agents, brokers, and firms to track leads, automate follow-ups, and maintain client relationships effectively.

How CRM Transforms Real Estate Businesses

Real estate is a highly competitive industry where managing multiple clients, properties, and transactions can be overwhelming. CRM simplifies these tasks by offering automated workflows, centralized data management, and seamless communication tools. By using CRM, real estate businesses can increase efficiency, improve client satisfaction, and ultimately boost revenue.

2. Why Do Real Estate Professionals Need CRM?

Managing Client Relationships Efficiently

A CRM system helps real estate professionals store and organize client information, ensuring timely responses and personalized interactions. It allows agents to track client preferences, past interactions, and ongoing deals, enhancing customer engagement.

Automating Follow-Ups and Communication

CRM automates follow-ups through scheduled emails, SMS, and notifications, ensuring that no lead goes unnoticed. This feature is crucial for maintaining consistent communication and nurturing potential buyers or sellers.

Improving Lead Generation and Conversion

By integrating with marketing campaigns, CRM software helps capture leads from multiple sources such as websites, social media, and landing pages. It then qualifies and categorizes these leads, making the conversion process more efficient.

3. Key Features of Real Estate CRM

Lead Management and Tracking

CRM systems provide tools to collect, categorize, and manage leads effectively, helping agents focus on high-potential prospects.

Automated Email and SMS Marketing

Automation tools enable real estate professionals to send personalized emails and SMS messages, keeping clients informed about property listings, market trends, and upcoming deals.

Property Listings and Inventory Management

A robust CRM allows users to manage property listings, upload images, and update availability status, making it easier to match properties with client preferences.

Appointment Scheduling and Reminders

CRM software includes scheduling features that enable agents to set up property viewings, meetings, and follow-ups with automated reminders to reduce missed opportunities.

Analytics and Performance Tracking

CRM provides data-driven insights through reports and dashboards, helping real estate businesses measure performance, track sales trends, and optimize strategies.

4. Benefits of Using CRM in Real Estate

Enhancing Customer Experience

With centralized client information and automated follow-ups, CRM ensures that customers receive timely responses and personalized service.

Increasing Sales and Revenue

By streamlining lead management and automating marketing efforts, CRM helps real estate professionals close deals faster and increase their revenue potential.

Streamlining Business Operations

CRM eliminates manual data entry, automates workflows, and integrates with other real estate tools, making daily operations more efficient.

Improving Team Collaboration

A cloud-based CRM system allows team members to access and update information in real time, ensuring seamless collaboration and improved productivity.

5. Choosing the Right CRM for Your Real Estate Business

Essential Factors to Consider

When selecting a CRM, consider features like ease of use, scalability, integration capabilities, and mobile accessibility to ensure it meets your business needs.

Popular Real Estate CRM Software Options

Some well-known real estate CRM solutions include Salesforce, HubSpot, Zoho CRM, and RealtyJuggler. Each offers unique features tailored to different business sizes and requirements.

Custom vs. Ready-Made CRM Solutions

While ready-made CRM solutions offer quick deployment, custom CRM software allows businesses to tailor features according to their specific needs. The choice depends on budget, scalability, and business goals.

6. Implementing CRM Successfully in Real Estate

Steps for a Smooth CRM Integration

Define business goals and requirements.

Choose the right CRM software.

Train employees on CRM usage.

Migrate existing data securely.

Monitor and optimize CRM performance over time.

Common Challenges and How to Overcome Them

Some common challenges include user resistance, data migration issues, and integration difficulties. Providing proper training, conducting trial runs, and ensuring seamless software integration can help overcome these obstacles.

7. Future of CRM in Real Estate

Trends and Innovations in Real Estate CRM

Emerging trends include AI-driven insights, predictive analytics, and blockchain integration, enhancing CRM capabilities for real estate professionals.

Role of AI and Automation

Artificial intelligence and automation are revolutionizing CRM by offering chatbots for instant responses, AI-powered lead scoring, and smart property recommendations.

8. Conclusion

Summing Up the Importance of CRM

CRM is a game-changer for real estate businesses, offering automation, lead management, and customer engagement tools that drive success.

Final Thoughts on Real Estate CRM

Investing in the right CRM software can help real estate professionals enhance efficiency, close more deals, and provide exceptional customer service, making it an essential tool for long-term business growth.

[rexsoftwareuk]

Property Management Software | Rex Software

Rex Software provides flexible, user-friendly software solutions for estate agents across Australia, New Zealand, and the UK. Our easy-to-use estate agent CRM helps secure more property listings while enhancing customer relationships and driving peak performance in the office or on the go. With unmatched support, customizable features, and the most comprehensive mobile CRM on the market, Rex Software empowers estate agents and agencies to streamline operations and accelerate growth.

Rex Software is the purpose-built platform for all your estate agency needs, designed to help you list, sell, rent, and manage properties more efficiently than ever before. Revolutionize the way you handle estate agency with Rex Software. Their sales and lettings CRM is a cloud and mobile estate agent CRM that agents, admins, and owners love. Rex Reach (Digital Ads) offers a simpler way to advertise real estate on social media and across the web. Their cloud property management software primes your property portfolio for growth while putting customer experience first.

Rex Software also provides stylish websites built to showcase you as an agent and impress potential buyers. Power your business with Rex Software and start winning more listings. Book a demo of their products and join over 2,500 agencies using Rex Software to improve their estate agency business every day. Deliver excellent customer service with a high-performing team powered by Rex Software.

[selldorealestatecrm]

Benefits of Using CRM in Real Estate to Manage Customer Relationships

Boost your real estate sales with CRM! Streamline client management, improve relationships, and close deals faster. Unlock the power of CRM today!

Read on: https://www.sell.do/blog/crm-benefits-to-manage-real-estate-customer-relationships

[sigzentechnologies]

🏢✨ Simplify your real estate operations with SigzenESTATE – your all-in-one ERP solution powered by ERPNext! From managing leads to streamlining finances and property details, we've got it all covered. Effortless, efficient, and built for success. 💼💡

📊 Everything you need, all in one smart dashboard. 📞 Ready to transform the way you work? Let's connect!

[wholesalinghouses]

FreedomSoft - How To Customize Workflows for Real Estate Wholesaling

🚀 Wholesaling Real Estate Just Got Easier! 🚀

In my latest video, I break down how I customized FreedomSoft to perfectly align with my wholesaling real estate workflow. 🎥

If you're looking to streamline your process and automate your tasks to close more deals faster, this video is for YOU!

💡 What you'll learn:

How to customize FreedomSoft to fit your wholesaling needs

Step-by-step instructions for building efficient workflows

Tips to save time and boost productivity

💥 Start optimizing your wholesaling real estate business today with these custom workflows!

👉 Watch the full video here: https://youtu.be/P_nUpo_dQ-4

[ezcoordinator24]

Affordable Real Estate CRM Software Pricing for Every Team

Explore flexible pricing for EZCoordinator’s real estate CRM software. Empower your team with tools to streamline workflows and manage transactions effectively.

[strategicerp]

Harnessing CRM Analytics for Business Growth

Advanced analytics powered by Artificial Intelligence provides invaluable insights to any business. Integration with AI elevates the reporting capabilities of a Customer Relationship Management system. Fetching data from various points of contact results in forming comprehensive client profiles, which when analyzed provide accurate insights.

Built-in AI features allow the system to generate predictive insights about customer payments, unit bookings, site visits and more. Delivering cutting-edge solutions and insights to its clients is the realm of customer relationship management (CRM) software.

It generally consists of a comprehensive suite of services designed to help businesses leverage the full potential of their data, making data-driven decisions, identifying actionable insights, and driving more personalized customer experiences. CRM Analytics offers a range of services, providing unparalleled value through:

Data Collection

Data Analysis

Reporting

Dashboard Development

Data Visualization

Predictive Analytics

Custom reporting

Data integration

Data is the lifeblood of any business, and the goal of CRM software should be to empower clients with the tools and expertise they need to harness the power of their data for business growth and success. These insights empower companies to make informed decisions, tailor their marketing strategies, enhance customer experiences, and ultimately drive business growth.

Data-Driven Decision Making: CRM analytics transforms raw customer data into actionable insights. Businesses can use these insights to make informed decisions about product offerings, marketing campaigns, sales strategies, and customer service improvements.

Customer Understanding: By analyzing customer interactions, purchase histories, and engagement patterns, businesses can gain a deep understanding of their customers. This understanding helps in segmenting customers, identifying their needs, and tailoring products and services to better serve them.

Personalized Marketing: It enables businesses to create personalized marketing campaigns. By knowing individual preferences, purchase histories, and browsing behaviors, companies can deliver targeted and relevant messages to customers, increasing the chances of conversion.

Sales Performance Improvement: CRM analytics provides sales teams with data on lead conversions, sales cycles, and customer buying patterns. This information can help identify areas for improvement, optimize sales processes, and allocate resources more effectively.

Customer Retention and Loyalty: Understanding customer behaviors and preferences allows businesses to proactively address issues, offer personalized solutions, and foster customer loyalty. Satisfied customers are more likely to remain loyal and recommend the company to others.

Forecasting and Planning: CRM analytics can provide insights into future trends and demands by analyzing historical data. This helps businesses forecast sales, plan inventory levels, and allocate resources appropriately.

Identifying Cross-Selling and Upselling Opportunities: By analyzing customer purchasing patterns, businesses can identify opportunities for cross-selling or upselling additional products or services, increasing revenue per customer.

Monitoring Marketing Campaign Effectiveness: CRM analytics helps evaluate the success of marketing campaigns by tracking metrics such as click-through rates, conversion rates, and customer engagement. This allows for real-time adjustments and optimizations.

Improving Customer Service: By analyzing customer service interactions and feedback, businesses can identify common issues and areas for improvement. This leads to better service quality and enhanced customer satisfaction.

Competitive Advantage: Companies that effectively use CRM analytics gain a competitive edge by making data-driven decisions that are aligned with customer needs and market trends.

CRM analytics becomes an essential part of the software. It enables businesses to gain valuable insights into customer behaviors, preferences, and interactions.

[mint360-india]

Mobile CRM for Real Estate Businesses: A Comprehensive Lead Management System

Real estate is a lead-intensive industry with a huge customer database. It is essential to manage customer data in a centralised location for effective lead management crm for real estate. A mobile CRM makes it easy to view, modify, and store lead information. A good mobile CRM enables realtors to synchronise meetings, calendars, and reminders. It is an effective tool for workflow management.

[trackxi]

5 Signs Your Real Estate Business Needs the Best CRM — Why Trackxi Fits the Bill

In the real estate world, success is built on timing, relationships, and organization. But if you're constantly overwhelmed with follow-ups, lost leads, or chaotic workflows, it's a clear sign you need a smarter system.

Here are five signs your real estate business needs the best CRM, and why Trackxi is the perfect Free Real Estate CRM to get you back on track.

1. You're Losing Track of Leads

If you're using spreadsheets or sticky notes to manage your leads, it's only a matter of time before someone falls through the cracks. Trackxi captures leads from multiple sources, organizes them by status, and reminds you when it's time to follow up—so no opportunity is ever missed.

2. Your Day Feels Like a Fire Drill

Are you reacting to every email or call with urgency because your system lacks structure? Trackxi’s intelligent dashboards and automated task reminders help you plan your day with clarity. It brings control to the chaos, so you’re always one step ahead.

3. You Can’t Remember the Last Conversation You Had with a Client

Personalization wins deals. Trackxi lets you store notes, preferences, and communication history for every contact. You’ll never forget an important detail again—and clients will notice your attention to detail.

4. Your Follow-Up Game is Inconsistent

If you're not consistently nurturing leads, you're leaving money on the table. As the best CRM for real estate, Trackxi automates follow-ups and tracks engagement, so you can stay top-of-mind without constant manual effort.

5. You Feel Like You're Always “Busy,” But Not Productive

Busy isn’t the same as effective. Trackxi helps streamline your processes—organizing tasks, transactions, and communications into a single, user-friendly system that saves you time.

With its rich features and intuitive design, Trackxi isn’t just another tool—it’s a growth partner. And the best part? It’s a Free Real Estate CRM, making it accessible to agents and teams at every level.

Choose Trackxi—the best CRM for real estate—and watch your business transform.

Trackxi helps streamline your processes—organizing tasks, transactions, and communications into one platform that actually makes you productive.

🎥 Watch the Demo to see how it works in real-time.

[4thquartertechnologies]

4th Quarter Technologies (4QT) is India's leading real estate CRM software solution provider. It is known for its expertise in the industry and offers innovative services designed to its unique requirements. 4QT, a pioneer in customer relationship management (CRM) software for real estate, provides powerful tools to improve property management, sales processes, and client interactions.

With a focus on optimizing operations and improving client satisfaction, 4QT Real Estate CRM software provides a full suite of services. These include unique features such as Comprehensive Property Management, Automated Lead Tracking and nurturing, and Customizable Dashboards and reports. From managing property details and automating lead tracking to providing advanced sales insights, their solutions empower real estate professionals to stay ahead in a competitive market. Whether you're handling large-scale developments or boutique properties, the 4QT CRM system connects smoothly to enable efficient processes.

As India's leading real estate CRM software solution services provider, 4QT stands out for its unwavering commitment to innovation. It offers mobile app development, channel partner portals, and customer portals that ensure accessibility and user-friendly interfaces. Their technology simplifies real estate processes and enhances transparency and communication between developers, agents, and clients.

Explore how 4th Quarter Technologies can help you transform your real estate business by providing the tools you need to succeed. Contact us today to learn more about our real estate CRM software solutions and how they can benefit your business.

[unitedstatesrei]

Automate, Elevate, and Build a Business That Works for You with Caroline Hobbs

Key Takeaways Automating systems and setting clear expectations are the keys to building a scalable, sustainable business. Agents should start with their personal sphere and consistently ask for the business without fear. Leveraging AI and SOPs empowers agents to save time and focus on income-producing tasks. United States Real Estate Investor The REI Agent with Caroline Hobbs https://youtu.be/rpR6yoX4TIg Follow and subscribe to The REI Agent on social Facebook Instagram Youtube .cls-1fill:#fff; Linkedin X-twitter United States Real Estate Investor It's time to have an investor-friendly agent on your team! It's time to have an investor-friendly agent on your team! United States Real Estate Investor From Open Houses to Ownership: Caroline Hobbs’ Rise to Real Estate Mastery In this eye-opening episode of The REI Agent Podcast, Mattias hosts the extraordinary Caroline Hobbs, a powerhouse in real estate, tech, and team building. While Erica is out for physical therapy, Mattias flies solo to spotlight a woman whose story screams resilience, vision, and innovation. Caroline isn’t just a top-producing agent. She’s the founder of Reward Realty, one of California’s youngest-ever brokers, and the brain behind a revolutionary real estate CRM that’s changing how agents work nationwide. “I graduated college in 2009—arguably the worst time in history to try and get a job in finance.” Her story begins with inherited wisdom. As a third-generation real estate expert, Caroline was practically born to build an empire. What started with open houses during college soon transformed into a thriving brokerage, and eventually, a pioneering tech company designed for agents by an agent. Starting Young, Going Big: The Journey of a 21-Year-Old Broker Caroline doesn’t just talk the talk—she’s lived every part of it. At just 21, she became a licensed broker, stepping into an industry most were fleeing during the housing crash. Her mentor, a Keller Williams legend with over 10,000 contacts in her database, gave Caroline the tactical experience to thrive in chaos. “I was probably the youngest broker in the state for a while… because I graduated early and the experience rule hadn’t kicked in yet.” That early exposure to system-building and data management laid the foundation for something bigger: leading her own team, then creating a platform that helps others do the same, faster, smarter, and more profitably. Real Brokerage, Real Growth, Real Results Fast forward to today, Caroline’s team under Real Brokerage has grown from 4 to 9 agents in just four months. Her secret? Monthly masterminds, relentless expectation setting, and systems that allow every team member to build sustainably. “We teach people how to treat us—but we also set the expectations for our clients, our team, and our business.” She’s not just closing deals. She’s mentoring minds and building leaders. From showings to SOPs, Caroline’s influence runs deep in every aspect of her operation. She reminds us that real leadership is built on communication, follow-through, and vision. The Software That’s Reshaping the Agent's Life Caroline’s CRM isn’t just another shiny object, it’s a full-stack assistant that reads documents, transcribes calls, tracks deadlines, and automates client communication. “We help agents build out their SOPs, automate their transactions, and create time-saving systems that actually serve them.” With integrations into DocuSign, Dropbox, Fellow, and custom pipelines, it’s a plug-and-play system that frees up time for what matters: serving people. The CRM even uses AI to summarize phone calls, schedule follow-ups, and trigger marketing automations. It’s the very definition of working smarter, not harder. Train Like a Pro with Caroline’s AI Roleplay Coach Caroline also created a custom GPT tool for her team that roleplays lead conversations, provides feedback, and trains agents on how to confidently convert calls into clients. “It gives them

real-time feedback on what they did well and how they can improve—and it’s trained with Tom Ferry and Phil Jones language.” New agents use it daily to sharpen their skills before ever picking up a phone. She understands that the biggest gaps in success are often confidence and preparation, and she’s built tools to bridge both. Want More Deals? Ask for the Business. When Mattias asked Caroline for one golden nugget for new agents, she didn’t flinch. “Start with your sphere and ask for the business. Don’t be shy to say, ‘Do you know anyone looking to buy or sell?’” Her advice is refreshingly practical—start face-to-face, lean on your community, and build your skills over time. AI and automation are tools, but relationships and reputation are still the foundation. Final Words of Wisdom from a Trailblazer To close out the episode, Caroline recommends the game-changing book Buy Back Your Time by Dan Martell. “You should be out making the sales, not buried in paperwork. Automate and delegate everything else.” From strategy to software to soul, Caroline Hobbs embodies what The REI Agent is all about: building wealth while staying aligned with who you are and what matters most. Want to work smarter, lead better, and live bolder? Start by asking better questions. Caroline did, and it changed everything. Stay tuned for more inspiring stories on The REI Agent podcast, your go-to source for insights, inspiration, and strategies from top agents and investors who are living their best lives through real estate. For more content and episodes, visit reiagent.com. United States Real Estate Investor Create healing and connection within yourself, your family, and your community. Create healing and connection within yourself, your family, and your community. United States Real Estate Investor Contact Caroline Hobbs Reward Realty Linktree United States Real Estate Investor Mentioned References Buy Back Your Time by Dan Martell Tom Ferry Phil Jones Real Brokerage Google Forms ChatGPT United States Real Estate Investor Transcript Welcome to the REI Agent, a holistic approach to life through real estate. I'm Mattias, an agent and investor. And I'm Erica, a licensed therapist. Join us as we interview guests that also strive to live bold and fulfilled lives through business and real estate investing. Tune in every week for interviews with real estate agents and investors. Ready to level up? Let's do it. Welcome back to the REI Agent. It's your friendly local neighborhood real estate agent podcast host, Mattias, an investor. We are not, we don't have Erica with us today. So unfortunately, she had to go to PT. So we will hopefully have her here on the next one. But we did have a great guest today, Caroline Hobbs. Caroline is a team lead. She's an experienced agent, broker, and now a software owner. She has a CRM that she sells that has a lot of automations and stuff built in. It's pretty cool. So definitely check out the show notes if you are interested in hearing more about that. She can, you can see where, you know, in her link tree what all is available. I think that in this business, there's a lot of shiny objects. There's a lot of people that are trying to kind of get your money and can be distracting. Sometimes we get focused or persuaded into something. It could be changing brokerages. It could be, you know, this new tool that's fun. It could be a new system. I'm certainly guilty of this stuff. But I think at the end of the day, if you are focused on providing your clients with consistent, clear communication and you're setting expectations, you're going to do really well. So if you focus on those as the core tenement, and if you are building out systems and processes that help enhance that, I think that's what's really key in business that you already have. That's not necessarily something that will help you gain more business, other than people might rave about your services because they felt like they were taken care of the whole time.

So no matter what you do in this business, no matter what kind of things that you look into, because I think, you know, systems and processes and software, AI, all that stuff can be incredibly powerful. Just don't lose sight of what's really important when you are interacting with your clients. I think that's the key there. But without further ado, I'm going to keep this one short. We're going to go right into Caroline Hobbs. She, again, is out of the Silicon Valley area. She is an experienced agent. She may have been, and she talks about this, the youngest broker in the whole state of California for a couple months. So without further ado, Caroline Hobbs. Welcome back to the REI Agent. I am here with Caroline Hobbs. Caroline, thanks so much for joining us today. Thanks for having me. Hey, Caroline, you got a couple different hats. You have been an agent for a while. You've now team lead and you own a software company, correct? Correct. Yeah, awesome. To get started, I want to dive into all this different stuff, but let's get started by just kind of hearing how you got into real estate to begin with. Yeah, definitely. So I am third generation in real estate. So you could kind of say that I was born into it. My grandfather used to flip properties. He was a contractor. And after my mom graduated college, he encouraged her to go on and get her real estate license, which she did. She worked for Fieldstone down in Southern California, selling new homes for years and years, and eventually moved over to the lending side of things. While I was in college, I got a part-time job. I had no intention of going into real estate, as I have my degree in finance, but got a job hosting open houses for a realtor in Palo Alto and decided that I liked it. So shortly after graduation, I got my broker's license and a few years after that, started my independent brokerage. Nice. Wow, that's awesome. So you jumped right into starting your own brokerage, not just a new team. You went right into being your own broker. Well, so the realtor that trained me, just to give you a little bit of perspective, I started working for her in 2008, 2007, something around right there, and right at the heat of the crash as the market was crumbling. I graduated college. You needed to get into it. I graduated college in 2009, which is basically the worst time in history to try and get a job in finance. I was still working with the agent that trained me, and honestly, I couldn't have asked for a better mentor. The woman who I got to work with, she was internationally ranked as the top-selling agent in all of Keller Williams. She had a database at the time of over 10,000 people, which this is before people used databases. So I was hosting her open houses. I was organizing all of her clients in her database. I got a lot of really tactical, hands-on experience for how to manage contacts, how to stir the pot and turn that into actual business. So I worked with her for the first five, six years of my career, and then I was teaching a lot of classes at Keller Williams. I went off. I became an independent agent with them, but ultimately, I felt like my time was being pulled in multiple directions with being in the bigger office and having my broker's license. I felt confident that I could do it, and so I started Reward Realty in 2011. And I started that in 2013, and I ran it as an independent for 11 years. Wow. That's awesome. Just real quick before I forget, do you have any fun ways of re-engaging a database of that size that you could share? Honestly, the technologies have changed so much. So the tactics I use today to serve databases like that versus the tactics I used 10 years ago are very different. I am really big on utilizing tags and client types. I'm also pretty big on utilizing pipelines to analyze your business, kind of scoping out a little bit. I think the most important thing is to make sure that your contacts are always properly categorized.

And then when we talk about my software, I can kind of talk about ways that we have built our system to help agents keep those things top priority as they're working in their database. So that way, it's easier to identify those low-hanging fruit. Okay. Yeah, we'll have to get into that. I do want to talk a little bit about team building first. So when you got your brokerage, did you already have agents that were going to join you or were you just kind of at that point going to be a solo broker agent? Or did you hire an admin? What was that process like? For most of the time that I ran my brokerage as an independent, I had just an admin TC and a couple agents with me, like two or three for most of the time. So it was never, I was always the top producing agent. I was in some cases feeding other agents that were with me. Being independent was great. It was really lonely at first because I went from a team in an office environment to being on my own. And so having that assistant really helped with bridging the camaraderie gap and the social gap. And then it's honestly just recently that I really started getting involved more with the associations, the boards, things like that locally. At the time, real estate wasn't trendy to get into because the market was crashing. It was the worst time in real estate. So I was much younger than anybody else in my office or really in the industry that I knew at the time. When I got my broker's license, I had just turned 21. I was 21. Wow. There's a good chance I was probably the youngest broker in the state for a while just because you had to either have a degree in finance or economics or have five years sales person's experience at the time. And since I was younger than everybody in school and I graduated and got my broker's license right away, they changed it a few months later to require the five years experience. But at the time, they didn't have that in place. I was wondering. I think here it's three years of experience. I don't know if we have that finance loophole. There's no loophole anymore. But there was. This is in 2009, so a long time ago. So when you were bringing agents on or when you had a couple of agents, were they just selling independently or were they designated to help you in certain ways like having a showing agent or something like that, listing specialist? I did have one showing agent. The others worked independently. Okay. Yeah. And how's your, you said sales team earlier. How's that structured now? So my sales team has grown a lot. So one year ago, I made the switch from operating my business as an independent to coming on with Real Brokerage as a part of their white label program. So under their white label program, I've been able to grow quite a bit. We have an agent locally that is a huge attractor. And but he doesn't quite have the capacity to give training and things like that to agents. So I started doing monthly masterminds for agents with my lending partners where I kind of take a look at all the different ways that agents generate business, whether we're talking about social interactions, you know, their kids, the parents at their kids schools, whether we're talking about online marketing, purchasing leads, converting leads, whether we're talking about social media, being an influencer, direct mailing, farming, all of these different kind of tried and true, so to speak, ways. We kind of rotate and dive into each of those things on a monthly basis. Usually the trainings are about two to three hours long. And it has grown my team from four of us to nine of us in the past four months. Wow. Now, again, is that structured kind of like you were before? Do you have any designated people helping you directly? Are they all just kind of independent agents that are there to help or to be mentored by you, et cetera, and work together as a team? So we work together as a team. So I help not as much on like the paid lead side, but like I go on listing appointments with my agents and secure the transaction for us.

I've been in this business for so long. I understand the ins and outs and how to problem solve on the spot. There's not much that somebody could throw at me that I wouldn't be able to take a second and give them good guidance on. Not to say that I'm perfect. It's just when you've been in the business almost 16 years and you've been on as many inspections and things like that, you retain it. And I honestly, I live by the mindset that there's always something new to learn with every transaction, with every interaction that we have with people. So I kind of utilize that. Yeah. Cool. Yeah, it definitely helps. And things don't phase you quite as much as they may have in the beginning. A hundred percent. When a problem comes up or whatever, like each time. I kind of remember the first year that really my business really took off, skyrocketed. It also came with a lot of problems. And there was one time where I was just like down. I was just like, you know, kind of overwhelmed and just like, oh my gosh. So many problems, so many issues. And, you know, a good friend of mine kind of took me aside and was trying to give me like a pep talk and all that kind of stuff. But another friend was telling me, you know, whenever this kind of stuff happens, like it's just, you know, once you get past it, like you feel unfazed, like you're going to be unflappable. You're not going to be able to be bothered by little things anymore because you just got through this like really tedious time. But on top of that, the next time something like that happens, it's not as big of a deal. And so like looking back at the things that like phase you at the beginning versus now, just it's kind of, it's almost funny. But you can share that with your team as well if they're not quite as experienced as you. You know what, I tell my team this all the time and I can't say it enough is not only do we teach other people how to treat us, but we also set expectations for our clients, for our team members, for any interactions that we have. And so I feel like as an agent, more than anything else, that is our number one role is setting expectations. Because it's when those expectations are not met that people start getting frantic and they start making emotional choices. And so if you can just stay ahead of that and provide communication, then the problems stop popping up. 100%. There is somebody on here, I think he was an investor actually, but he was talking about how kind of everything boils down to setting clear expectations and communicating effectively. And if you can do those two things, even with your kids, with your family, it's just like, you know, you're a little kid and they're in the middle of a TV show or middle of playing in the park and all of a sudden you're like, we're going, we're leaving, bye. And just rip them out of that. They're going to be pissed. They're going to be very mad. But if you set the expectations that A, you're going to be here for this long and then kind of check in with them, communicate that, you know, 15 minutes, 10 minutes, five minutes, one minute, whatever, and we're going to leave, then that whole process goes a lot more smoothly. And that's the same for, you know, clients. Like if you are proactively communicating throughout the process and, you know, setting the expectations that they're going to get that email, that call, that whatever at this time, they're not going to be anxious. They feel that they're covered. And yeah, so I agree. Agents are the same way though. And I think that's one reason why I've been successful in stepping from, because in a lot of ways I run my team and my downline with Real in the same way that I ran the brokerage. Setting expectations with your agents. I think, you know, let's talk about marketing for example. People think that they're going to send one postcard and suddenly the phone is going to start ringing and everyone is going to be offering them their house to sell. Right.

That's just not how it works. It's stacking those good behaviors every single day to get closer and closer to your goal. And so it's about building that consistency. And so part of my job as a team lead is setting that expectation from the beginning. Okay, you want to start a farm. That's amazing. Let's go ahead and determine the farm. But to be clear, you should not expect anything to turn from this farm for at least the next three to six months. Don't start Google marketing and think that all of a sudden your phone is going to ring off the hook. No, you're going to have to build up that SEO credibility. You're looking at at least six months before you're really starting to get things, the algorithms and everything, getting to know who you are. And so I think that's where a lot of miscommunication goes into it. I think a lot of people are afraid of the truth or they're afraid of rejection if they give somebody the whole truth. And so it's kind of just it goes back to setting those expectations from the beginning. Yeah, that consistency too is huge. I have a house under contract that I've been mailing postcards to that community as a farm for two years, I think. And this is the first actual deal to come from two years. Yeah. And now the result of this sale is great for everything that I've been saying that I'm doing. I did in this deal and we got an amazing above asking price offers that I can now market to that community and just hopefully that will continue to snowball the results from that marketing that I've been doing. But that's hard for people. I mean, that's a lot of money. You know, it's hard to see the forest for the trees. Like if you're spending a lot of money on Google ads, you're spending a lot of money on postcards and nothing's actually come from it. You just feel like, you know, what's the point after a couple months you just spent. So in some ways it's easier to sign a contract or to just send the money to an agency that says, I'm going to commit to this for a year and I'm going to put it up front and it's done. And because you're going to just be spending money pointlessly otherwise, probably. Well, and honestly, I think the same thing goes when you're starting a team as well is people think this is going to be great. I am going to start a team. I'm going to check in with my team and they're going to go off and then I'm going to get a piece of the commission and it's going to be great. Right. Well, starting a team is a huge time investment and time is money. And, you know, I feel like so much of this business is kind of like a chess game and understanding where you move your time and money. And oftentimes I use those synonymously because, you know, we need both. Yeah. Succeed. Yeah, totally. Tell us a little bit about the software now. We were talking a little bit beforehand and how the software you're creating is all about automation and kind of freeing up people's time. So then I'm definitely super interested in. So tell us about what your software does. Well, so something that I have learned in mentoring agents and running the brokerage and going to conferences and meeting people from across the country. Realtors are social beings. Yeah. They are great at meeting people. They're great at forming relationships. They're not good at the back end stuff, but not everyone can afford an assistant. And a lot of people don't have the skill set to really articulate what it is that they're how their process goes, how it's laid out. And the reason is, is they don't have a standard operating procedure for how they transact. They kind of do it on the fly. Yeah. And say, well, every transaction is so unique. But is it because we have the same deadlines? You have the same paperwork that's needed. Hopefully you're getting the same level of customer service to each of your clients. So one thing that I really love about our software, like straight out of the gate from the time that we onboard you is there's several different modules that you go through.

And really what these modules are aimed to do is to build out those SOPs for your listing and buying process from deadlines to communications, to marketing, to gifting. Even we are one of our things is we're really big on building out integrations for all of the different tools and everything that you're using. If you're using something with an open API, our dev teams will actually build a custom integration with that company. We have a priority list based on request, but that's something that we're doing to constantly make our software work better with the tools and everything that agents are already using. We're not trying to... So many of those. Exactly. There is, there is. So for example, we're just finishing a two-way integration with Fellow, which is a home valuation software. And the reason why we're building out a two-way integration with them is they have some really great data enhancement tools where you can look up phone numbers and email addresses and things like that. And it's no, it's not helpful if you get a data enrichment in another software program and then it doesn't update clients in your database. Right. And so we want to make sure that we're working smarter and not harder. So things like that. So we have the transaction management process that is automated as far as deadlines and communications go. We also have an app with DocuSign and a client portal with Dropbox that kind of organizes all of the paperwork for each client as it's completed. And then as far as like the marketing goes, we have some postcard automations set up. We have from the time that people come into the database and that first call is made to them for like your online marketing leads, that call is actually transcribed and sent through chat GPT to determine what type of client it is. Is it a buyer? Is it a seller? Did you set up an appointment on the call? Because if you did, it's going to set the calendar appointment in your system. Nice. If you collect that email address from them over the phone, it's going to save that email address for them in the system so that when you're driving between appointments or at your kid's soccer game and you're taking a call and you don't have a pen and paper and you're like, oh, could you please text me your contact? Yep. You don't have to do that anymore. Just utilizing the smart number in the system will help you collect all that information and make sure that it's setting things off appropriately. So when different types of appointments are made, different types of communications are going to go out as far as reminders or even email communication, preparing them for an inspection. One of my favorite things is once the inspection is complete, the inspection appointment, it's going to send a text to your client saying the inspection is complete. Use the link below to schedule a review of the inspection documents with your agent. And it sends them the next calendar link. So that way you already have your next appointment being booked with your clients to follow up without you having to sit around and wait for it. Nice. So is this a CRM or a plugin to anybody's CRM? It's a CRM. Okay, cool. Although it can sync with other CRMs, it doesn't make sense. Right, you're doubling up. Yeah, cool. Yeah, I like that. It's, there's a lot that, a lot of time people can spend in that, in those rabbit holes of like automating and stuff. And so it is nice when somebody is already creating those for you and kind of setting up a system that they can follow. So that's really cool. Yeah, we, like throughout the onboarding process, they actually order the communications and everything like that. You can actually change the emails that are going to go out. So you get full privileges over that. You can add emails to sequences. And then our software will automatically build those workflows in there for you. Yeah, that's awesome. So I imagine then you would have kind of like a work phone

number that would be integrated with a CRM that then have those automated texts coming from and that you would have like those phone calls, the recording, et cetera, happening through. Yeah, yeah. And so one of the things that I've found in CRM searches and stuff is there seems to be a lot of separation. Like people like prefer maybe to have their personal stuff and their like work stuff separate. And I've kind of always operated off of like, it's all one for me. You know, like all my contacts are just kind of my sphere. So one of the things that I've had to do with some of the CRMs I've worked with is then kind of sync my contacts. And that has to be like through a Zapier or something like that. But that's been one little thing. But I do like the fact that you can have, you could build out, especially if you're doing, I could imagine if you're doing like online lead generation, which is not something I've done much of, that you might feel bombarded with a bunch of people you don't know well. And so like having that separation could be nice until maybe you get them into like that, you know, they're actually an active client. And then, you know, you might use your own phone as well. But yeah, I could see why there's a lot of people that their CRM wants to be very separate from their personal life. I see that. But honestly, I feel like it's a lot misguided. And the reason for that is like those people, those friends and family members are some of your biggest supporters. Oh, absolutely. And sometimes they need reminding that you're an expert in the field that you're in. You're not just the default because you're family. You're default because you're the smartest person they know about real estate. Yeah. You know what I mean? Yeah. And you want them to be shouting your name from the hilltops anytime they hear anybody breathing about moving. Exactly. So for me, like identifying the client type, and we have a lot of automation set up like this, where it's like when you add a lead source, we add it into the workflow, and we say, okay, leads coming from this lead source. What are they? Are they buyers? Are they sellers? Are they so like, for example, we use Google Forms. And so I know that when somebody fills out the buyer Google Form, that they are a buyer. Yeah. And so I think it's just making sure that you're appropriately labeling your contacts. And so, you know, you asked me the question earlier, like, what do you do to stir the pot? Yeah. Well, again, as a part of the onboarding process, and it's available like in our learning center as well as we talk about how to use tags, we talk about how to use the client type, we talk about how to create new opportunities to keep the end filters to be able to find the people that you've communicated with most recently, the newest leads, the how to put them in groups where you know that this is like a warm nurture, like you know that they're going to transact in the next six to 12 months, and they should be on your like bi weekly call list. Right, right. You know. So those are kind of the things that I specify and we use automation to automatically add certain tags when they hit different milestones, so to speak, or have reached out in a certain way. We can automate removal of tags or addition of tags. So that way, we're making sure that our data is constantly staying up to date as well. Yeah, yeah, that's, it's always embarrassing. If, like I have, I have a lender that sends me a happy birthday message every year on the wrong date. And that's why, like, you know, this stuff is great if you have good data, and that's why it's so important to like you have to really work your data, your sphere to make sure that you're getting, you know, you're not doing something like that. Exactly. Yeah. That's cool. What other ways have you used AI to integrate with this system? To integrate into the system. The phone is probably the most impressive right now. The

other ways that we're using it is going to be in reading the transaction documents that part isn't going to be ready for probably the next six months. But we are working on actually being able to extract fields from like the purchase contract and whatnot to update fields in our different transaction files. That's cool. We also use it for, we do have AI like assistance that can help with texting back and things like that when calls come in. It's a last minute, it's like a last ditch effort kind of thing for us to use the AI agents. I prefer human voice. So most of my smart numbers bring to multiple people on my team. Okay. What other ways are we using? I have a market analysis. So I know the smart number thing that you just said to me really quickly, like, so that would, everybody's phone would ring or would it go to like different people at different times? If somebody doesn't answer, then it goes to the next person. I can set it up either way, actually. So that would be round robin. It was going to go around the circle. Um, usually it just rings to everybody all at the same time. So the first person that picks it up, that's my preference because then you don't have somebody sitting on the phone thinking that nobody's going to pick up the phone. Two minutes. Yeah, that makes sense. That's cool. Yeah, that makes sense. And obviously having somebody answer is the best option. Yeah. That's the number that I use on every single marketing piece. If you look on Google, it's going to be my smart number. If you look on anything, um, being a woman in this industry, I stopped putting my phone number out there a little while ago. Sure. Um, and that's been helpful. Yeah, no, that's, that's great. And that's one of the beauties too, of, of having something, uh, a number in a CRM that's not, you know, your personal number. Um, sorry, then I interrupted you about, you were saying something else. Um, I can't remember what it was now. Um, oh, we also use AI for a market analysis each month. So, um, I used a prompt that uses data from like, what's going on with the fed and news and whatnot to, um, help give insight as to the factors that are affecting our local marketplace currently. Oh, that's cool. Yeah. I think, I think, uh, anybody listening to this, that isn't using AI much. Um, I think it's just really important to start, uh, just, I heard somebody say, put a sticky note on your desk that says, how can I have AI do this? Um, or how can I use AI? And, and it's just really about figuring it out. Like if you haven't, you don't even have to figure it out. Ask, ask chat GPT why you're using it. The point is that you have to actually like use it. Like you have to be, uh, constantly trying to engage it because if you're not, then you may not think, oh, oh, this could be done by a chat GPT. Cause like, once you start, you know, using it for more and more things, it just becomes like obvious, like, oh yeah, that's something I'm definitely going to have chat GPT do. Um, my personal favorite right now, uh, this is really small, but one thing that's been pretty impactful is, you know, I have a Mac and Apple intelligence is kind of built in or whatever. Um, what I did was I, uh, made keyboard shortcuts for a proofreading and for a rewriting so that wherever I'm in, in my Mac, um, if I'm writing something, I can just kind of word vomit and just like get something out there that's not that clear, but it has the key points in it and then boom rewrite. And it's perfect. And that can be in a text message or that can be in an email. My email has built an AI too, but, but yeah, it's, that's been, that's been really nice, uh, to just kind of be more effective of a communicator. Cause I think, you know, often through when you're not on the phone, I mean, the way you communicate is very, very key. Absolutely. I, um, one thing that I did for my team is I built a custom Jack, uh, GPT for role playing with them, which is so easy to do.

Honestly, it's not rocket science, but, um, the thing I like about it is I built in like randomized questions for it. Um, and the reason why I love utilizing this tool. And so like on my agent's weekly check-in sheet, one of the questions is how many times did you use the chat GPT module this week? And the point is, is they'll come up with a scenario, they present it and you need to respond. And then it's going to give you advice on like what you did well, where you can improve and what the perfect answer would be. That's cool. And, um, I pro I trained it using Tom Ferry and Phil Jones language. Okay. Um, yeah, that's awesome. And it goes really, really nice. And so, and I really, you could do like the voice to text for it, or even just do the voice role play with it. But honestly, I prefer people doing the written version because I find that when you sit down and write and you're really thinking about it, your brain makes deeper lasting changes than if you're just to talk, you start thinking about the cadence and how you want to put these different words together, um, in a more thoughtful way that I feel like can stick and become more of a script. Yeah. Yeah. I love that. That's awesome. Um, I do have some, I have some questions about like, uh, if you have any golden nuggets for real estate agents, uh, that maybe are getting started or, um, have been at it for a while. I mean, is there anything that comes to mind that you'd want to share? Ask for the business, start with your sphere and ask for the business. Don't be shy to say, do you know anyone that's thinking of buying or selling this year? Okay. I love it. And is that, would you recommend going by calling, uh, emails? What, what's the best route for, for doing that? Um, I think for newer agents also honestly being like face to face with people, like throughout your day to day life, that's going to be your best bet. Um, I don't think newer agents have the skills on the phone to fully convert. I think that's a skill that's acquired over time, which is absolutely something you should work on, but do a month of my chat GPT bot first and then go and talk on the phone. Um, cool. Ask for it, like get involved with the community and ask for it. Yeah, no, that's great. I love it. Um, what about any books that you'd recommend? Do you have any favorite books that are fundamental for everybody to read or ones that you're currently enjoying? Yeah, I, I am a serial reader, so I am constantly picking up new tips and tricks. I think pertaining to this conversation, um, Dan Martell's book, buy back your time. Um, that really focuses on making sure that the activities that you're putting the most time into activities that only you can do. So in real estate, that's making the sales. You should be in phase showing homes. You should not be organizing your paperwork and spending hours on doing that when you could be out going and finding your next transaction. Yeah, no, that's awesome. Um, and, and like you were saying, like, you know, with your CRM, um, there's some of those automations, like if, if you're doing it yourself, it takes a lot of time. And that might be, again, where you can buy back your time by having somebody else do it by using your software. Um, but yeah, what a great way to free up, um, bandwidth too, is to automate a lot of the things that are just kind of repetitive. Yeah, absolutely. I'll, um, I'll send you my link tree to put in the description that has information on both my software, but it also has, um, access to our chat GPT module. So if anybody wants to give it a shot and try and sharpen their skills, um, it's there for you to use. Oh, that's awesome. Thank you. And that was going to be my next question is, is what's the best way to reach out to you or find more information about this stuff? Yeah, absolutely. Um, use that link. It's got all of my contact information, my social handles, um, and information on our, on our software.

Cool. Awesome. Well, I really appreciate your time. This has been a fun conversation. Yeah, absolutely. Thanks so much for having me.

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