#CRM with real-time SLA tracking in India

[digitalglide]

CRM with real-time SLA tracking in India | Dglide.com

Shop the best CRM for telecommunication companies in India at Dglide.com. We provide high-quality CRM with real-time SLA tracking. Visit our site to explore more.

[framasaasai]

Best Ticketing Solutions for Customer Support Teams in 2025

In 2025, customer expectations are higher than ever. Whether you manage a growing franchise or a mid-sized business, having the right ticketing solution is critical for delivering seamless support, resolving queries faster, and building long-term loyalty.

If your support team still relies on outdated email threads or spreadsheets, it's time for a serious upgrade. This blog explores the best ticketing solutions for customer support teams, with a special focus on franchise operations and India-based businesses.

🔹 Why You Need a Modern Ticketing Solution

A ticketing solution is more than a tool for managing support requests — it's the backbone of your customer experience. Here’s what the best systems offer:

Centralized issue tracking

Prioritization of tickets based on urgency

Real-time collaboration among support agents

Automation for faster ticket resolution

Reporting and analytics for performance improvement

When integrated with a service management system and CRM, ticketing tools give you a 360° view of customer interactions — crucial for franchises and service-based businesses.

🔹 Top Features to Look for in 2025

Before choosing a platform, make sure it offers:

Multi-channel support (email, chat, phone, WhatsApp, etc.)

AI-powered ticket routing

SLA tracking and escalations

Self-service portals and knowledge bases

Service CRM software integration

These features help reduce wait times, improve agent productivity, and provide a consistent customer experience.

🔹 FramaSaaSAI: A Unified Service Management System

At Framasaasai, we’ve built a powerful service management system designed for franchises and high-volume support teams. Our ticketing solution integrates directly with CRM and service modules, enabling you to:

✅ Track support requests across multiple franchise locations ✅ Offer centralized or local support workflows ✅ Monitor ticket SLAs and agent performance ✅ Use AI to categorize and auto-assign tickets ✅ Manage customer data in real time

Whether you're an FMCG company or a service-based brand, FramaSaaS offers the best ticketing solution for franchises in India and beyond.

🔹 Why FramaSaaS is Ideal for India-Based Franchises

Franchise businesses in India often face support bottlenecks due to decentralized systems and manual workflows. FramaSaaS solves this with:

A centralized dashboard for all franchise units

Localized ticket routing

Indian timezone and language support

Low-latency cloud infrastructure for fast access

Looking for the best service management tools for India-based franchises? FramaSaaSSAI is purpose-built to support your scale.

[anandtechverceseo]

Software Development Company in Chennai: How to Choose the Best Partner for Your Next Project

Chennai, often called the “Detroit of India” for its booming automobile industry, has quietly become a global hub for software engineering and digital innovation. If you’re searching for the best software development company in Chennai, you have a wealth of options—but finding the right fit requires careful consideration. This article will guide you through the key factors to evaluate, the services you can expect, and tips to ensure your project succeeds from concept to launch.

Why Chennai Is a Top Destination for Software Development

Talent Pool & Educational Infrastructure Chennai is home to premier engineering institutions like IIT Madras, Anna University, and numerous reputable private colleges. Graduates enter the workforce with strong foundations in computer science, software engineering, and emerging technologies.

Cost-Effective Yet Quality Services Compared to Western markets, Chennai offers highly competitive rates without compromising on quality. Firms here balance affordability with robust processes—agile methodologies, DevOps pipelines, and stringent QA—to deliver world-class solutions.

Mature IT Ecosystem With decades of experience serving Fortune 500 enterprises and fast-growing startups alike, Chennai’s software firms boast deep domain expertise across industries—healthcare, finance, e-commerce, automotive, and more.

What Makes the “Best Software Development Company in Chennai”?

When evaluating potential partners, look for:

Comprehensive Service Offerings

Custom Software Development: Tailored web and mobile applications built on modern stacks (JavaScript frameworks, Java, .NET, Python/Django, Ruby on Rails).

Enterprise Solutions: ERP/CRM integrations, large-scale portals, microservices architectures.

Emerging Technologies: AI/ML models, blockchain integrations, IoT platforms.

Proven Track Record

Case Studies & Portfolios: Review real-world projects similar to your requirements—both in industry and scale.

Client Testimonials & Reviews: Genuine feedback on communication quality, delivery timelines, and post-launch support.

Process & Methodology

Agile / Scrum Practices: Iterative development ensures rapid feedback, early demos, and flexible scope adjustments.

DevOps & CI/CD: Automated pipelines for build, test, and deployment minimize bugs and accelerate time-to-market.

Quality Assurance: Dedicated QA teams, automated testing suites, and security audits guarantee robust, reliable software.

Transparent Communication

Dedicated Account Management: A single point of contact for status updates, issue resolution, and strategic guidance.

Collaboration Tools: Jira, Slack, Confluence, or Microsoft Teams for real-time tracking and seamless information flow.

Cultural Fit & Time-Zone Alignment Chennai’s working hours (IST) overlap well with Asia, Europe, and parts of North America, facilitating synchronous collaboration. Choose a company whose work-culture and ethics align with your organization’s values.

Services to Expect from a Leading Software Development Company in Chennai

Service Area

Key Deliverables

Web & Mobile App Development

Responsive websites, Progressive Web Apps (PWAs), native iOS/Android applications

Enterprise Solutions

ERP/CRM systems, custom back-office tools, data warehousing, BI dashboards

Cloud & DevOps

AWS/Azure/GCP migrations, Kubernetes orchestration, CI/CD automation

AI/ML & Data Science

Predictive analytics, recommendation engines, NLP solutions

QA & Testing

Unit tests, integration tests, security and performance testing

UI/UX Design

Wireframes, interactive prototypes, accessibility audits

Maintenance & Support

SLA-backed bug fixes, feature enhancements, 24/7 monitoring

Steps to Engage Your Ideal Partner

Define Your Project Scope & Goals Draft a clear requirements document: core features, target platforms, expected user base, third-party integrations, and budget constraints.

Shortlist & Request Proposals Contact 3–5 Software Development Company in Chennai with your brief. Evaluate proposals based on technical approach, estimated timelines, and cost breakdown.

Conduct Technical & Cultural Interviews

Technical Deep-Dive: Ask about architecture decisions, tech stack rationale, and future-proofing strategies.

Team Fit: Meet key developers, project managers, and designers to gauge cultural synergy and communication style.

Pilot Engagement / Proof of Concept Start with a small, time-boxed POC or MVP. This helps you assess real-world collaboration, code quality, and on-time delivery before scaling up.

Scale & Iterate Based on the pilot’s success, transition into full-scale development using agile sprints, regular demos, and continuous feedback loops.

Success Stories: Spotlight on Chennai-Based Innovators

E-Commerce Giant Expansion: A Chennai firm helped a regional retailer launch a multilingual e-commerce platform with 1M+ SKUs, achieving 99.9% uptime and a 40% increase in conversion rates within six months.

Healthcare Platform: Partnering with a local hospital chain, a development agency built an end-to-end telemedicine portal—integrating video consultations, patient records, and pharmacy services—serving 50,000+ patients during peak pandemic months.

Fintech Disruption: A Chennai team architected a microservices-based lending platform for a startup, enabling instant credit scoring, automated KYC, and real-time loan disbursement.

Conclusion

Selecting the best software development company in Chennai hinges on matching your project’s technical needs, budget, and cultural expectations with a partner’s expertise, processes, and proven results. Chennai’s vibrant IT ecosystem offers everything from cost-effective startups to global-scale enterprises—so take the time to define your objectives, evaluate portfolios, and run a pilot engagement. With the right collaborator, you’ll not only build high-quality software but also forge a long-term relationship that fuels continuous innovation and growth.

[zenithcnd6]

Ghaziabad has evolved from a quiet industrial suburb into one of the most dynamic residential and commercial hubs of the Delhi‑NCR region. Robust infrastructure projects, metro‑rail extensions, and the city’s strategic location on the Delhi‑Meerut Expressway have triggered an unprecedented demand for quality real‑estate. In this fast‑moving market, home‑buyers, investors, and institutional clients all face the same question: which construction company can truly deliver value, transparency, and long‑term quality?

For a growing number of Ghaziabad residents, the answer is Zenith Construction & Developers.

A Legacy Built on Trust and Craftsmanship

Best construction company Ghaziabad Founded by a team of civil engineers and visionary entrepreneurs, Zenith Construction & Developers began with a clear mission: to set a new benchmark for construction quality while keeping customer interests at the core. Over the last decade, Zenith has successfully delivered gated townships, luxury villas, commercial complexes, and industrial facilities across Ghaziabad’s most sought‑after micro‑markets—Indirapuram, Raj Nagar Extension, Wave City, and the fast‑rising NH‑24 corridor.

What distinguishes Zenith from other builders is the company’s three‑pillar philosophy:

Engineering Excellence – Every project is designed by a multidisciplinary team of architects, structural consultants, and MEP specialists who follow IS codes, NBC guidelines, and global green‑building standards.

Transparent Processes – From land acquisition to handover, Zenith provides real‑time updates, RERA‑compliant documentation, and milestone‑linked payment plans so clients can track exactly where their money goes.

Customer‑First Culture – A dedicated CRM desk answers queries within 24 hours, while the post‑handover team handles maintenance calls with a 48‑hour resolution SLA.

Signature Projects That Define Zenith’s Reputation

Project

Location

Key Highlights

Zenith Heights

Raj Nagar Extn.

15‑storey smart towers with rain‑water harvesting, rooftop solar panels, and EV‑charging bays

Zenith Corporate Park

NH‑24

Grade‑A office complex featuring column‑free floor plates and LEED‑Gold pre‑certification

Zenith Villas

Indirapuram

42 ultra‑luxury villas with private plunge pools, home automation, and concierge services

Zenith Industrial Hub

Meerut Road

Customised pre‑engineered buildings (PEBs) for SMEs, complete with logistics docking bays

Each development showcases Zenith’s commitment to premium materials, cutting‑edge technology, and on‑time delivery—a trio of promises rarely kept simultaneously in North India’s construction sector.

Technology‑Driven Quality Assurance

Zenith was among the first Ghaziabad builders to adopt:

M‑Sand & Ready‑Mix Concrete (RMC) for consistent mix design and reduced onsite pollution.

Aluminium Formwork for faster cycle times, superior finish, and minimal deviations.

Building Information Modelling (BIM) to detect clashes before ground‑breaking, cutting rework by up to 30 percent.

Drone‑Based Progress Monitoring that lets customers log in via a web portal and view weekly aerial snapshots of their tower or floor plate.

These tech integrations not only accelerate project timelines but also deliver structural integrity that withstands Ghaziabad’s shifting soil conditions and extreme temperature swings.

Sustainability at the Core

Modern buyers seek homes and offices that are future‑ready. Zenith addresses this through:

Low‑VOC paints, AAC blocks, and fly‑ash bricks to cut embodied carbon.

Dual plumbing lines for grey‑water recycling—particularly crucial in water‑stressed zones of Ghaziabad.

Smart lighting and motion sensors that reduce common‑area electricity consumption by up to 40 percent.

Extensive green belts: every project earmarks at least 25 percent of land for landscaped parks, urban forests, or podium gardens.

As a result, Zenith projects consistently earn higher IGBC and GRIHA ratings, translating to lower maintenance costs and healthier living environments for residents.

Why Clients Choose Zenith Construction & Developers

On‑Schedule Handover – A dedicated Project Management Office tracks critical paths daily, ensuring completion dates are met or exceeded.

Fair Pricing, No Hidden Extras – All inclusions—from modular kitchens to split AC conduits—are clearly listed in the Builder‑Buyer Agreement.

Bank & NBFC Tie‑Ups – Zenith is pre‑approved by major lenders, enabling swift loan disbursals and preferential interest rates for customers.

After‑Sales Peace of Mind – A 5‑year structural warranty and free one‑year defect liability period cover any unforeseen issues.

Community‑Driven Design – Clubhouses, co‑working lounges, creches, and elderly‑friendly ramps ensure every demographic feels at home.

Testimonials Speak Louder Than Claims

“We shifted to Zenith Heights six months ago, and the insulation quality is so good that our summer electricity bill dropped by 20 percent.” — Rohit B., Raj Nagar Extension resident

“Our manufacturing unit in Zenith Industrial Hub was operational two months ahead of schedule. Their PEB expertise saved us both time and cost.” — Anita S., SME owner

“Transparent paperwork and weekly drone updates made the buying journey remarkably stress‑free.” — Dr. Kavita M., Investor

The Road Ahead – Innovation & Expansion

Zenith Construction & Developers is currently lining up two ambitious mixed‑use projects near the upcoming RRTS (Rapid Rail) station, featuring skywalk retail, service apartments, and an integrated health‑and‑wellness center. The company is also piloting 3‑D concrete printing for low‑rise auxiliary structures, aiming to cut construction waste by 60 percent.

Conclusion – Building More Than Structures, Building Trust

In a city crowded with builders making tall promises, Zenith Construction & Developers consistently delivers measurable results—whether it’s sturdy workmanship, eco‑friendly features, or transparent customer engagement. For home‑buyers seeking long‑term asset appreciation, corporates eyeing efficient office spaces, or investors hunting for dependable rental yields, Zenith remains the best construction company in Ghaziabad.

[rahulguptablog]

Top Microsoft Dynamics 365 Customer Service Partners in US/ Comparison Between Best Partners

 What is Microsoft Dynamics 365?    

Microsoft Dynamics 365 is an intelligent business application configuration from Microsoft that enables associations to run all parts of their activities and deliver truly improved results through foreboding artificial intelligence experiences. Dynamics 365 covers the conventional scope of ERP and CRM and extends well beyond regions that were not considered until several years earlier. There is Dynamics 365 Business Central ERP for small and medium partnerships, Dynamics 365 Finance and SCM for large partnerships, Customer  

Engagement, Sales, Marketing, Customer Service, Field Service, Project Service Automation (PSA), and HR capabilities - all pieces of the Dynamics 365 suite in constant development. Alongside the Dynamics 365 suite are the different segments of the Power stage that expand the intensity of Dynamics 365 dramatically.    

It is a start to finish joining all Microsoft ERP, CRM and BI application suites and is one of the most robust business stages. It usually works on any device like MAC / Windows / Android with reliable and secure innovation in Microsoft cloud. It is a supervised or coordinated approach to getting all business tasks done by making everything have a modified structure based on the prerequisite of both the business and the customer.    

Why Microsoft Dynamics 365?    

After you have chosen Dynamics 365 for your association, you must also complete the type of frame arrangement that best meets your needs. Although an increasing share of customers take "on the web" as their default layout model, they have different alternatives. Your business and administrative prerequisites, along with your foundation limit and group skills will affect your choice.    

The Microsoft Dynamics 365 adaptation may be your strongest advance yet on the Digital Transformation excursion. Elements 365 has segments that give you inclusion in all parts of your business activities. These parts work separately, just like with a consistent mix.    

Microsoft Dynamics 365 is a completely modified open door where you can work at your own pace and use whatever application you need and continue adding as needed.  

Microsoft Dynamics 365 in the cloud brings you the elite Microsoft Azure security framework. Be it real security in data centers, network availability, access controls, backup tools and security against infections and malware attacks. Purplish blue security is a path versus what can be accomplished for a local establishment. When you use from the cloud, you only get compensation for the licenses you have within your membership month-to-month. Has the ability to adapt to climb up or down. The Finance and SCM segments have requirements of at least 20 clients.    

D365 allows you to have "continuous experiences" in various parts of your business. Knowledge about Customers, Customer Service, Sales, etc. allow you to keep your business always productive.    

 In any type of business like a lead business, administration, or demo, Dynamics 365 Customer Engagement (on-premises) encourages you to get organized and get more value from your customer information. Because transactions and administration are integrated into a single structure, salespeople have the ability to sort out any dynamic assistance issues so that they are not caught off guard when they try to complete negotiations. Likewise, if a customer asks for help, the customer service representative can see that there is a major deal ahead and handle the guest as needed.    

With Customer Engagement LOB apps, you'll be able to identify and respond to issues that might interfere with agreements, assess how your administration team is handling your administrative level details, and track your advertising efforts so much more.    

While you don't need to know much about info bases to get started with Dynamics 365 Customer Engagement (on-premises), it is helpful to know a few things about how information is coordinated in an outline. In particular, you should be aware of two definitions, as they are used in many places in the structure: constantly write the type.    

Sequentially, you will work with different customer records and record types as customers move through their business metrics, gathering the information they need to fill in the fields for their records - and finally, to succeed in their business.    

Now lets talk about the our main topic of the blog about the best Microsoft Dynamics 365 Customer Service Partners

Features

Omnichannel engagement

•  Unified stage for the perceptibility of crossed channels, considering all aspects.

•  Customer Insights with a 360-degree view on a modified dashboard.

•  Customer customization and acceleration based on history.

Self-administration and networks

•  24x7 help with AI-controlled bots, community support and help information base.

•  Real-time support available on all stages and devices.

Qualification of specialists

•  Custom customization of dashboard roles to ensure more skilled specialists and managers.

•  Rapid acceleration and characterization of clients to guarantee better support at all levels.

•  Helping networks and discussions powered by machine learning and progressive research to deliver quick goals while diminishing human associations.

Gathered information

•  Single information base for all levels and support channels.

•  Social networks, chat, call history, etc. they are completely saved in an integrated help board.

•  Information base updates driven by analytics and artificial intelligence for constant improvements.

Advanced knowledge

•  Real-time perspective of each basic measure, administrations and cooperations in a modified dashboard.

•  Identification of expectations driven by AI of social publications for clustering of clients.

•  Articles powered by machine learning and help rules.

•  Recent patterns, characteristics and KPIs in a single dashboard for informed choices.

Case tracking

•  Follow-up of cases by agents, customer classification, level of urgency, escalation, etc.

•  Easy-to-highlight cases with cross-channel acceleration capability.

•  The omnichannel correspondence dashboard acquires exchanges at all stages in one place.

Field service integration

•  If you have a group of specialists or care staff working in the field, D365 allows you to interact with your field management group with other support groups.

•  Perfect correspondence between groups in the field and in the office.

Advantages

Engaged agents

•  Informed specialists perform logically guided movements with a 360 perspective on customer status and requests.

•  Agents are committed to seamlessly talking to customers via phone, email, chat support, or even on social media.

•  AI and machine learning guided bots and backing pages to consistently meet customer demands.

•  Customizations, collaborations, SLAs and workflow enhancements for a better customer experience.

•  Gamification devices to inspire agents and improve profitability.

Educated agents

•  Centralized and easy to access the information base with network maintenance.

•  Rich Media, similar to images, recordings, infographics, etc., can be streamed to clients for higher first-time target rates.

•  Knowledge articles can be scheduled for occasional audits to ensure data accuracy on a consistent basis.

•  Ease of access to information with classified, labeled and organized data.

•  Knowledge articles are obtainable on cell phone use and are constantly being improved by engaging the end customer from social issues.

Business intelligence

•  Customizable dashboards show the subtleties and continuous data required for each job.

•  Data examination and audits are simplified with intuitive schemas that include information from other applications.

•  New reports are continually being created using AI and BI appliances for performance surveys.

•  Evaluating prospects and clients for upsells, strategic presentations, and other comparable opportunities.

•  Reports can be fine-tuned for custom KPIs and insights to provide explicit niceties for your business.

Microsoft Dynamics 365 Partners in Customer Services helps legitimate and trustworthy Customer Insights up to date, which is a simple and ready answer for your partnership to get information from various sources, measure it, make a lone customer character, and provide a simple deep scan to be used for its use by making measurements and sections on these sources of information.

D365 Customer Insights is an expert information base that can be designed to interconnect information from an astonishingly wide variety of sources and offers a "360 degree" perspective to your customers.

Now we should Compare one of the best Microsoft Dynamics 365 Customer Service Partners in USA

1.      AlleTechnologies

AlleTechnologies provide you with one of the best Customer Services in US and other leading Countries like India, UK, etc. Alletec has proven success with offshore project executions. More than 150 customers from US, Canada, Europe, Africa, APAC, and the Middle East have leveraged Alletec’s offshore model for their project success.

This is what the Company Says-

“Partner with Alletec for a sustained digital transformation journey – connecting Customers, Products, People & Data.”

In this age of relentless transformation powered by ‘digital,’ Alletec helps you stay ahead with Intelligent Business Applications. Leveraging the suite of Microsoft Dynamics 365, Power Platform, Data & AI powered by Azure – our industry solutions and services are designed to help you win.

We help in bringing together - Company & Customers, Factory & Field Service, StoreFront & Supply Chain, Patients & Providers, People & Governments - by putting in place integrated operational systems of ERP, CRM, Collaboration Portals, Mobile Apps, and enable businesses draw actionable insights from data.

2.      Encore Business

Cultivate loyal customer relationships. Dynamics 365 Customer Service provides your front-line support employees with the tools they need to resolve cases quickly and to the highest degree of satisfaction. Discover patterns in your customer's needs — for instance, does one of your clients log a case about the same problem every month? Create and share knowledge-base articles so your top experts can pass on their experience to your new hires.

Encore has offices in Winnipeg, Vancouver, Calgary, and Seattle — plus virtual offices all over Canada and the US. For over 15 years, we have offered customers the option of remote as well as on-site services for large and small ERP & CRM projects.

Customers appreciate how Encore’s remote work methodology

reduces costs

speeds up projects and support

maintains a secure environment     for your data and your team

Our on-site & remote delivery of services has allowed us to retain more than 800 clients headquartered in more than 125 different cities across North America. Our most concentrated regions include Toronto, Winnipeg, Regina, Saskatoon, Edmonton, Calgary, Vancouver, Oregon, Idaho, Northern California, Seattle and Washington State.

 3.      Sunrise

This is what the Company Says-

EVERY SUNRISE IS AN INVITATION FOR RELENTLESS IMPROVEMENT.

We exist to implement great ideas, to transform business as usual, and to improve people, process, data, and technology. We go far beyond just making Microsoft Dynamics 365 (formerly known as Dynamics AX and CRM), Power BI, and other Microsoft cloud solutions work—we deliver real ERP and business intelligence solutions that actually enable global, unified commerce. You can have it all, with greater speed and quality, and industry best practices—proof that being honest, working hard, and being nice to people leads to a proven track record and long-lasting relationships with some of the world’s most well-known brands. Start your new day with Sunrise today.

Which one is better?

According to my study, One should go with AlleTechnologies. I studied everything about the three and got to know about how simple working at AlleTec is. All the three provides best Microsoft Dynamics 365 Customer Services in US but working at Alletec is pretty simple and really easy.

This is my suggestion, If anyone got any doubt/suggestion you can comment down bellow or Ping me up.

[cloudcc-crm-blog]

5 Best Sales Management Software for 2019

Nowadays, new businesses are being established and they are growing very rapidly. In the competitive business industry, everyone wants to grow fast so that they need the best Sales Management Software that can help them to handle sales activities more effectively and keep retaining their customers.

Sales Management Software, also called Sales Management System is the solution to make your sales process easier and simpler. Sales management software has lots of powerful features, and here are some important features that the best sales managing software usually offer:

Contact Management - In each business sales group, it's really individuals connecting with individuals. Along these lines, it is important to have a sound contact management framework set up. Customer information is sorted out in a brought together area. Different customer information like his contact number, customer service communication can be saved and recovered here.

Lead Management - Encourages you to get a 360-degree perspective on the sales movement, sales made till now and jobs embraced. It additionally associates with the contact management system which gives a total perspective on the customer and his collaborations up until this point.

Dashboard - It combines a lot of information originating from different sources in an important manner that produces patterns and behavior and other marketing tactics. Some software likewise gives propelled highlights like following lead information from the other sites.

Tasks and Deals - Sales Management tools enable you to include, dole out and track important things and add them to your business pipeline. Arrangements and tasks get populated without anyone else utilizing customer information. Another approach to do this is refreshed utilizing real-time data.

Analytics - Most associations need to realize what's coming down the road ahead of the lead funnels. For example, the sources delivering the most income, the transformation assessment at each stage, the point where correspondence isn't sufficient, the business reaction time, etc. These bits of learning are important in strengthening the whole lead management process.

 Best Sales Management Software:

There are a lot of freeware sales management software out there that will surely help you with your sales and to keep track of your business.

1. HubSpot

With no doubt, Hubspot is one of the best sales management software. As per HubSpot, the CRM will be allowed to utilize perpetually - regardless of whether you're not a paying HubSpot customer. In addition to the fact that it is free, it incorporates boundless clients.

The HubSpot CRM tracks customer communications naturally, giving profitable information about customer's behavior and making it simpler to realize when to development. With the Gmail and Outlook expansions, you're ready to track email opens and snaps to perceive how clients are interfacing with your messages progressively.

Both marketing and sales perform best when they're in the arrangement. The HubSpot CRM is locally associated with the HubSpot marketing tools, permitting a smooth change of leads from marketing to sales in your pipe and far simpler correspondence of information.

What makes HubSpot CRM a superior management system than most CRMs today? Most importantly, it's accessible totally for nothing (freeware sales management software). Any business, paying little heed to spending plan, can utilize HubSpot CRM at no expense and coordinate it with similarly the same number of business systems and applications as essential.

 2. Cloud CC 

Cloud CC is a very flexible CRM software that is trusted by a lot of its users. The company aims to provide best CRM solutions for all kind of businesses so that they can meet all their needs and thankfully, they are successful in their goal. CloudCC CRM has a lot to offer and they provide these services at a very competitive price better than other providers.

CloudCC CRM will definitely help you to increase your revenue with its features and you will be able to retain more customers as they are most important to you.

They cover the needs of most businesses, they are literally automating it all with their flexible features to provide ease and support to their users. Some of the highlighted features provided by the CloudCC CRM are:

• Marketing Automation

It is possible to automate personalized marketing journeys for various audience segments based on the interaction with your brand, witness conversion soaring.

• Sales Force Automation

It empowers you to find and manage leads smarter, build stronger customer relationships, run the sales activities more successfully.

• Service Management

It helps you to manage the whole service process effectively by offering multi-channel support for cases, generating processing tasks flexibly, providing intelligent priority distribution and self-service portal easily, as well as manage SLA, OLA and knowledge systematically.

• Workflow Automation

It is auspicious to create automated CloudCC workflows to work with a streamlined sales process. Free your sales reps from daily repetitive tasks with no need to manually send emails to leads, create follow-up activities one by one, and much more.

+ Much more at 

CloudCC

Overall when you compare it with other tools, it is somehow a good choice because of its packed features and interface. So you must give it a check.

 3. Hoopla

Hoopla empowers the entire organization and makes a culture that upholds and set on winning.

Hoopla's gamification stage effectively pushes employees to convey their best execution at each example and opportunity. Businesses can without much of a stretch make a play-to-win culture inside the association with Hoopla's gamification parts. Friendly competition and the urge to turn out to be better ingrain is an aggressive spirit in every person, bringing about the production of the best performance, drew in encouraged employees and groups.

Hoopla enables directors to rapidly make and dispatch challenges, competitions, and leaderboards dependent on any CRM metric and after that communicate live execution updates to TV, the web, and versatile screens over the association. With Hoopla's dynamic structure, live video communicates in a split second place the entire organization in an exciting focused at this point an exceptionally beneficial play-to-win culture that offers critical and quantifiable gains as far as group profitability and execution.

 4. Cratio

If you are looking for sales management software in India then Cratio can be your good choice.

Cratio is rich and easy to use CRM that takes into account little and medium ventures in India, basically concentrating on sales, lead computerization, and management. The software mechanizes lead catch from an assortment of sources, extending from site visits, telephones, messages, missed calls,s and from well known India-based eCommerce destinations and online commercial centers, for example, Indiamart, Alibaba, and the sky is the limit from there.

Cratio CRM gives you an unmistakable edge over the challenge with its lead catch computerization include. The software deals with the lead generation process, consequently gathering and putting customer data into your CRM without you engaging with the work. Cratio CRM additionally streamlines lead tasks, empowering you to allot, pursue, and deal with your sales leads with exercises.

With Cratio CRM, each open door is completely investigated. The software rearranges this with its sales pipeline management usefulness, which permits you to remain over the entirety of your chances at each stage.

Need to send an expert looking citation to your planned customers and existing customers the same? You can make and send proposition and citations in PDF organizations to your customers legitimately from Cratio CRM's interface. The arrangement dispenses with the need to leave the system and start another application so you can make and send citations.

 5. Copper

Copper is a cloud-facilitated CRM system made to disentangle and strengthen marketing and sales forms. Once in the past ProsperWorks, this stage is trusted by respectable organizations over the globe, for example, Peugeot and Uber for its instinctive interface and extensive arrangement of relationship management tools. With this as a major aspect of your stockpile of business systems, you can undoubtedly improve all customer associations and upgrade the viability of your sales and marketing procedures.

Planned in view of ease of use and adaptability, this stage consolidates profitability highlights, joint effort arrangements, and investigation tools in one helpful interface. These offer functionalities that will enable you to computerize center tasks, pinpoint how to improve your system, enable you to react to market drifts rapidly, streamline your work process, increment profitability, and show signs of improvement in their pipeline. Copper likewise offers a profoundly versatile and configurable interface with its API abilities.

Being profitable doesn't generally depend on the amount of work that you do each day. Now and then, it's about the effect you make with each errand you achieve. This is the thing that Copper will enable you to accomplish utilizing its vigorous lead, contact, and visual pipeline management abilities. These tools enable you to advance your systems, guarantee that all contacts are sustained, and give you an outline of each lead's adventure down the sales channel. Connected at the hip, these highlights will enable you to successfully change leads into customers in the most limited measure of time.

 Conclusion

All sales management software options have their own pros and cons. Some are good at managing one task while others can do another thing better. You have to choose one that suits your business well and it can manage everything regarding your sales in your business because it is the most important part of it. If you are looking for a simple, easy and clean CRM for your sales management tasks then you should consider going for CloudCC because of its features and simplicity. It will surely help you to manage sales and much more regarding your business.

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Article from:https://www.cloudcc.com/en/blog/5-best-sales-management-software-for-2019.html

[framasaasai]

Best Ticketing Solution in India for Streamlined Customer Support

In today’s digital-first environment, businesses need a robust ticketing solution to manage customer queries, support requests, and service issues efficiently. For companies in India looking to enhance their customer service operations, FramaSaaS.ai offers one of the best ticketing solutions in the market — designed to streamline communication, improve response time, and boost customer satisfaction.

Why a Ticketing Solution Matters

A ticketing system helps businesses organize and track customer support requests by generating a unique ticket for each query. This ensures nothing falls through the cracks and that every issue is addressed on time. Whether you're a startup or a large enterprise, having a centralized helpdesk system can significantly reduce response time and operational inefficiencies.

FramaSaaS.ai – The Best Ticketing Solution in India

FramaSaaS.ai’s ticketing solution is built to cater to businesses of all sizes across various industries, including retail, IT, healthcare, and franchising. What sets FramaSaaS.ai apart from other platforms is its intuitive design, automation features, and real-time analytics.

Key Features of FramaSaaS.ai’s Ticketing System:

Omnichannel Support: Manage tickets from email, web forms, social media, and live chat — all in one place.

Automation Rules: Automatically assign tickets to the right department or team member based on predefined rules.

SLA Management: Set up Service Level Agreements to prioritize and resolve critical issues within a set timeframe.

Custom Workflows: Tailor workflows to match your unique business needs and processes.

Analytics and Reporting: Gain insights into ticket volume, resolution times, customer satisfaction, and team performance.

Mobile-Friendly Interface: Support your customers and manage tickets on the go with a fully responsive interface.

Benefits for Indian Businesses

With FramaSaaS.ai’s solution, Indian businesses can serve their customers more effectively by minimizing wait times and ensuring consistent communication. It’s especially useful for companies with multiple branches or franchises that need centralized support management.

Additionally, the system is scalable and can grow with your business. Whether you're handling 50 tickets a day or 5,000, FramaSaaS.ai ensures seamless performance without lag or downtime.

Affordable and Easy to Integrate

One of the biggest advantages of FramaSaaS.ai’s ticketing software is its cost-effectiveness. Unlike other global platforms that charge in USD and come with expensive integrations, FramaSaaS.ai offers localized pricing and support for Indian businesses. Plus, it integrates easily with CRMs, ERP tools, and communication platforms like WhatsApp Business and Slack.

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Best Service Center Management Platform in India for FramaSaaSAI

In today’s fast-paced digital world, delivering seamless after-sales service is crucial for brand loyalty. Service centers play a key role in this customer experience journey. However, managing service requests, repairs, spare parts, and customer communication manually can result in inefficiencies and lost revenue. This is where the best service center management platform in India—FramaSaaSAI—steps in.

FramaSaaS.ai offers an intelligent, all-in-one Service Center Management Platform designed to streamline and automate every aspect of your service operations. Whether you manage a single center or a nationwide service network, FramaSaaS.ai ensures full control, real-time visibility, and enhanced customer satisfaction.

Why Choose FramaSaaS.ai?

1. Centralized Ticketing System FramaSaaS.ai simplifies issue tracking with a centralized ticketing system. All service requests—from customer walk-ins to online complaints—are recorded, assigned, and monitored in real time. The platform also supports ticket categorization, technician assignment, SLA tracking, and ticket lifecycle management, boosting operational transparency.

2. Inventory and Spare Parts Management Managing spare parts is a challenge for any service center. FramaSaaS.ai integrates inventory tracking, real-time stock updates, reorder alerts, and parts usage history to ensure your team never runs out of essential components. This helps reduce turnaround times and prevents unnecessary delays.

3. Real-Time Dashboard and Analytics Get a bird’s-eye view of your service operations with FramaSaaS.ai’s powerful dashboard. Monitor KPIs like TAT (Turnaround Time), ticket volumes, resolution rates, and technician performance. These analytics enable data-driven decisions and continuous improvement.

4. Multi-Location and Franchise Support Whether you operate a single service center or multiple franchise locations across India, FramaSaaS.ai offers multi-branch capabilities. Centralized control combined with localized operations ensures scalability without compromising efficiency.

5. Customer Communication and Feedback Stay connected with your customers through automated SMS, email, or WhatsApp updates at every stage of the service lifecycle. After completion, you can collect feedback and generate satisfaction reports to improve your service quality further.

6. Integration with CRM and ERP Systems FramaSaaS.ai can seamlessly integrate with popular CRM, ERP, and billing systems, allowing you to create a connected digital ecosystem for your entire business.

Trusted by Leading Brands in India

FramaSaaS.ai is trusted by electronics brands, appliance manufacturers, mobile repair companies, and many other service-centric businesses across India. Its user-friendly interface, scalable architecture, and unmatched customer support make it the go-to platform for service center management.

Final Thoughts

If you are looking for the best service center management platform in India, FramaSaaS.ai delivers everything you need—automation, efficiency, and customer satisfaction. Boost your service team’s productivity, minimize downtime, and grow your brand reputation with FramaSaaS.ai.

Visit www.framasaas.ai to book a free demo today and experience next-level service management.