#Helpdesk Management System

[candidroot]

How to Manage Website Helpdesk in Odoo 18?

📢 Level up your customer support with Odoo 18's Website Helpdesk! 🚀

Providing excellent customer support is key to building strong customer relationships. Odoo 18's integrated Helpdesk module offers a powerful solution to streamline your support operations, automate workflows, and gain valuable insights into every customer interaction – all within one unified platform.

Learn how to effectively manage your website helpdesk in Odoo 18 with these key steps:

⚙️ Configuring teams and SLA policies 🚦 Setting up efficient ticket workflows 💬 Utilizing canned responses for quick replies 🤝 Engaging with customers seamlessly 📊 Leveraging reporting tools for optimization

Key features include:

✅ Clear Helpdesk Ticket View with Kanban and list options for easy management. 🧑‍🤝‍🧑 Organized Helpdesk Teams for specific ticket types and efficient assignment. 🏷️ Helpdesk Tags for categorization, filtering, and insightful reporting. 🪜 Customizable Helpdesk Stages to visualize the ticket lifecycle. 📝 Time-saving Canned Responses for frequently asked questions. 🗓️ Activity Types to schedule follow-ups and track interactions. ➕ Easy Create Tasks functionality within tickets. 🌐 Seamless Helpdesk Ticket Through Website Integration. 📊 Comprehensive Dashboard and Reporting for performance analysis.

Ready to enhance your customer support effectiveness and efficiency?

Explore the power of Odoo 18's Helpdesk Ticket Management System!

Read here : https://www.candidroot.com/blog/our-candidroot-blog-1/how-to-manage-website-helpdesk-in-odoo-18-775

[savvyhrms01]

The Ultimate Guide to Helpdesk Management Systems.

The Ultimate Guide to Helpdesk Management Systems

In today's fast-paced digital world, businesses must provide exceptional customer support to maintain a competitive edge. A Helpdesk Management System plays a vital role in streamlining customer support operations, enhancing productivity, and improving customer satisfaction. Whether you are a small business or a large enterprise, adopting an efficient helpdesk system can significantly boost your support team's efficiency.

This blog explores the key aspects of a Helpdesk Management System, its benefits, features, and how it can revolutionize customer service.

What is a Helpdesk Management System?

A Helpdesk Management Software is a software solution designed to automate and manage customer queries, support tickets, and issue resolution. It acts as a central hub for all customer service interactions, ensuring timely responses and effective issue resolution.

Businesses use helpdesk systems to track, prioritize, and resolve customer concerns efficiently, leading to improved customer experience and operational efficiency.

Key Features of a Helpdesk Management System

A robust Helpdesk Management System includes various features that simplify customer support processes. Here are some essential features:

Ticketing System

Automates query handling by generating unique tickets for each customer issue.

Assigns tickets to relevant departments or agents.

Tracks the status of tickets in real time.

Multi-Channel Support

Integrates various communication channels like email, chat, phone, and social media.

Provides a unified platform to manage customer interactions efficiently.

Self-Service Portal

Offers customers a knowledge base with FAQs, articles, and guides.

Reduces dependency on human agents by enabling self-resolution of common issues.

Automation & Workflow Management

Automates repetitive tasks such as ticket assignments and follow-ups.

Uses AI-powered chatbots to provide instant support.

Real-Time Reporting & Analytics

Provides insights into ticket trends, response times, and agent performance.

Helps managers make data-driven decisions for continuous improvement.

Service Level Agreements (SLAs) & Escalations

Defines response and resolution time limits for tickets.

Automates escalations for unresolved issues to higher authorities.

Customer Feedback & Surveys

Collects customer feedback after issue resolution.

Helps measure customer satisfaction and improve services.

Benefits of a Helpdesk Management System

Implementing a Helpdesk Management System brings numerous benefits to businesses, including:

Enhanced Efficiency & Productivity

Reduces manual workload by automating ticket management.

Speeds up response and resolution times.

Improved Customer Satisfaction

Ensures faster issue resolution, leading to happier customers.

Provides self-service options for instant support.

Better Collaboration

Enables teams to communicate effectively and resolve issues collaboratively.

Tracks conversations and resolutions for future reference.

Cost Savings

Reduces operational costs by minimizing the need for a large support team.

Decreases repeated queries by offering a knowledge base.

Scalability & Flexibility

accommodates companies of all sizes and sectors.

Scales up as customer demands grow.

How to Choose the Right Helpdesk Management System?

When selecting a Best Helpdesk Management System, consider the following factors:

Ease of Use

Choose software with an intuitive interface and easy navigation.

Ensure minimal training is required for employees.

Integration Capabilities

Check if the system integrates with CRM, email, chat, and other business tools.

Seamless integration improves workflow efficiency.

Customization & Scalability

Look for a system that allows customization to fit your business needs.

Ensure it can scale as your customer base expands.

Security & Compliance

Opt for software with robust security measures to protect customer data.

Ensure compliance with industry regulations such as GDPR and ISO.

Cost & ROI

Evaluate pricing plans and choose one that fits your budget.

Consider the return on investment in terms of efficiency and customer satisfaction.

Future Trends in Helpdesk Management Systems

The evolution of technology continues to shape Helpdesk Management Systems. The following are some trends to look out for in the future:

AI-Powered Chatbots

AI-driven bots will handle routine queries, reducing workload on human agents.

Predictive Analytics

AI-based analytics will predict customer issues before they arise, enabling proactive support.

Omnichannel Support

Advanced systems will integrate multiple communication channels seamlessly.

Remote Support & Cloud-Based Solutions

More businesses will adopt cloud-based helpdesk solutions for remote work compatibility.

Conclusion

A Helpdesk Management System is a game-changer for businesses looking to streamline customer support operations. It enhances efficiency, improves customer satisfaction, and provides valuable insights for continuous improvement. Investing in the right helpdesk software will ensure smooth operations and a seamless support experience for customers.

By leveraging automation, AI, and real-time analytics, businesses can transform their customer service processes and stay ahead in a competitive market.

Ready to enhance your customer support? Choose the best Helpdesk Management System today and experience seamless service management!

[emossysolution]

Choose the Best Helpdesk Management System - Emossy

Emossy is a cloud-based helpdesk management system for businesses of all sizes. Submit, track and resolve employees' concerns efficiently through a single, organized system. To book a Free demo, visit: https://www.emossy.com/helpdesk-management-system/

[flexiele]

Discover the magic of transforming your workplace with our latest YouTube content on the successful implementation of Human Resource Management Systems (HRMS)! Whether you're an HR pro or just curious about the benefits of HRMS, our engaging videos break down best practices, real-life success stories, and practical tips to help you unleash the full potential of your HR strategy. Don't miss out—let's revolutionize your HR game together! To listen to the full video click on the link given.

[wiseofficeday]

How Help Desk Software Supercharges Your Timesheet System?

Read about How Help Desk Software Supercharges Your Timesheet System? in given infographic and get more information at: https://www.wiseofficeday.com.

[jasmine01]

Optimize Workflow Efficiency with Our Ticket Management Software - SAN Softwares

Transform your customer support operations with our user-friendly Ticket Management Software. Stay on top of tasks, collaborate effectively, and deliver exceptional service with ease.

For More details,

Email us at: sales@sansoftwares.com

Call us on: 9810018735

419, 4th Floor, M3M Urbana, Sector 67, Gurugram, Haryana 122018

[fuck-customers]

Not a fuck customers but I'm so, so tired of our helpdesk and this and that manager (not like a store manager but "manager of [insert a subset of systems here]") being completely useless. I understand they get a lot of help requests from people who DON'T read the instructions we have and who just can't do any problem solving, but it's incredibly frustrating to send messages where I specify what all I have done or how I have previously looked at this issue with [person responsible for the system in question] and they couldn't fix the problem either only to get a "Hi! Did you read the basic instructions? Were they of any help?" in response. I already specified the problem is something way beyond the basics and I told you in detail what I have done and what has not helped, can't you answer my actual question instead of making sure I know how to solve another, completely separate issue first.

Posted by admin Rodney

[scbhagat]

Why Payroll Outsourcing in Delhi is Essential for Business Efficiency

Streamline Your Business with Payroll Outsourcing in Delhi

As businesses expand and compliance regulations become more demanding, many organizations are now turning to payroll outsourcing in Delhi to simplify their internal operations. Managing payroll in-house can be tedious, especially when dealing with frequent legal updates, tax deductions, and employee benefits. Outsourcing this function not only ensures accuracy but also provides companies the freedom to focus on core business activities.

What is Payroll Outsourcing?

Payroll outsourcing is the process of hiring an external service provider to manage a company's entire payroll system. This includes calculating employee salaries, processing tax filings, managing provident fund (PF) and employee state insurance (ESI) contributions, generating payslips, and ensuring legal compliance. For businesses in Delhi—a city teeming with startups, SMEs, and large enterprises—this approach has become a practical necessity.

Benefits of Payroll Outsourcing

1. Cost and Time Efficiency Managing payroll internally can consume significant time and resources. With outsourcing, companies save on the cost of hiring specialized staff or purchasing expensive payroll software. It also eliminates the need for constant training to stay up-to-date with changing laws.

2. Regulatory Compliance Indian payroll laws are complex and ever-evolving. From income tax rules to statutory deductions like PF, ESI, and gratuity, compliance is critical to avoid penalties. A payroll outsourcing provider in Delhi ensures all calculations and filings are handled accurately and on time.

3. Enhanced Accuracy Manual payroll processing can lead to errors in salary calculations or tax filings. With automated systems and expert oversight, outsourced payroll services offer greater accuracy and reliability, reducing the chances of employee dissatisfaction or legal issues.

4. Data Security and Confidentiality Reputable payroll outsourcing firms use secure, cloud-based systems with encryption to protect sensitive employee data. This minimizes the risk of data breaches and ensures confidentiality is maintained at all times.

5. Scalability and Flexibility As your workforce grows or contracts, outsourcing partners can easily scale their services to match your needs. Whether you’re hiring 10 or 100 new employees, your payroll operations remain smooth and efficient.

Services Included in Payroll Outsourcing

Most payroll outsourcing providers in Delhi offer comprehensive solutions that include:

Monthly salary processing and disbursement

Payslip generation and distribution

Tax deductions and filings (TDS, PF, ESI, etc.)

Year-end tax form preparation (Form 16)

Compliance with labor laws and statutory reporting

Attendance and leave management integration

Reimbursement and bonus management

Employee helpdesk support for payroll queries

Advanced service providers may also offer integration with HR software, mobile apps for employees, and dashboards for real-time payroll analytics.

Why Delhi-Based Companies Should Consider Payroll Outsourcing

Delhi is a highly competitive and regulatory-sensitive business environment. Companies in this region must be agile and compliant while controlling costs. Payroll outsourcing is especially beneficial here because local providers have expertise in regional labor rules, state-specific regulations, and offer fast turnaround times for urgent payroll processing needs.

Additionally, Delhi is home to a wide pool of professional payroll service providers who offer tailored solutions for different industries—from IT and education to manufacturing and healthcare.

Choosing the Right Payroll Partner

Before selecting a payroll outsourcing company in Delhi, consider the following:

Experience and Reputation: Look for a provider with proven experience and client testimonials.

Technology Platform: Ensure they use a secure, modern payroll system.

Compliance Knowledge: They should stay updated with the latest changes in tax and labor laws.

Customization Options: Your business may have unique payroll structures or benefits.

Customer Support: Timely and responsive communication is essential for resolving issues quickly.

Final Thoughts

In a fast-moving market like Delhi, where talent retention, compliance, and cost control are key concerns, outsourcing payroll can offer a significant competitive advantage. It streamlines processes, ensures accuracy, and reduces operational stress—allowing companies to concentrate on strategic goals.

Whether you're a small business owner or the HR head of a growing enterprise, payroll outsourcing in Delhi could be the smartest step you take this year toward efficiency and peace of mind.

[century-solutions-group]

Education IT Services

From resolving technical issues to deploying new technology, we ensure seamless classroom technology integration, educational software solutions, and virtual classroom platforms. Our services also include student information systems (SIS) management and digital learning tools. As your education technology partner, we offer managed IT services, including cybersecurity and firewall management. 

Learn More: https://centurygroup.net/industries/education-it-services/ 

#SchoolTech #EducationIT #DeviceStrategy #EdTech #ITSupport #HelpDesk #TechSupport #ITServices #TechSupportTips #EdTechSupport #SchoolIT #ITinEducation #TechForTeachers #SupportEducation 

[flexiele]

Are you ready to take your HR department to the next level? Our carousel showcases the innovative solutions that can help you streamline processes, improve efficiency, and enhance employee satisfaction.

[elsa16744]

What is Customer Analytics? – The Importance of Understanding It

Consumers have clear expectations when selecting products or services. Business leaders need to understand what influences customer decisions. By leveraging advanced analytics and engaging in data analytics consulting, they can pinpoint these factors and improve customer experiences to boost client retention. This article will explore the importance of customer analytics.

Understanding Customer Analytics

Customer analytics involves applying computer science, statistical modeling, and consumer psychology to uncover the logical and emotional drivers behind consumer behavior. Businesses and sales teams can work with a customer analytics company to refine customer journey maps, leading to better conversion rates and higher profit margins. Furthermore, they can identify disliked product features, allowing them to improve or remove underperforming products and services.

Advanced statistical methods and machine learning (ML) models provide deeper insights into customer behavior, reducing the need for extensive documentation and trend analysis.

Why Customer Analytics is Essential

Reason 1 — Boosting Sales

Insights into consumer behavior help marketing, sales, and CRM teams attract more customers through effective advertisements, customer journey maps, and post-purchase support. Additionally, these insights, provided through data analytics consulting, can refine pricing and product innovation strategies, leading to improved sales outcomes.

Reason 2 — Automation

Advances in advanced analytics services have enhanced the use of ML models for evaluating customer sentiment, making pattern discovery more efficient. Consequently, manual efforts are now more manageable, as ML and AI facilitate automated behavioral insight extraction.

Reason 3 — Enhancing Long-Term Customer Relationships

Analytical models help identify the best experiences to strengthen customers’ positive associations with your brand. This results in better reception, positive word-of-mouth, and increased likelihood of customers reaching out to your support team rather than switching to competitors.

Reason 4 — Accurate Sales and Revenue Forecasting

Analytics reveal seasonal variations in consumer demand, impacting product lines or service packages. Data-driven financial projections, supported by data analytics consulting, become more reliable, helping corporations adjust production capacity to optimize their average revenue per user (ARPU).

Reason 5 — Reducing Costs

Cost per acquisition (CPA) measures the expense of acquiring a customer. A decrease in CPA signifies that conversions are becoming more cost-effective. Customer analytics solutions can enhance brand awareness and improve CPA. Benchmarking against historical CPA trends and experimenting with different acquisition strategies can help address inefficiencies and optimize marketing spend.

Reason 6 — Product Improvements

Customer analytics provides insights into features that can enhance engagement and satisfaction. Understanding why customers switch due to missing features or performance issues allows production and design teams to identify opportunities for innovation.

Reason 7 — Optimizing the Customer Journey

A customer journey map outlines all interaction points across sales funnels, complaint resolutions, and loyalty programs. Customer analytics helps prioritize these touchpoints based on their impact on engaging, retaining, and satisfying customers. Address risks such as payment issues or helpdesk errors by refining processes or implementing better CRM systems.

Conclusion

Understanding the importance of customer analytics is crucial for modern businesses. It offers significant benefits, including enhancing customer experience (CX), driving sales growth, and preventing revenue loss. Implementing effective strategies for CPA reduction and product performance is essential, along with exploring automation-compatible solutions to boost productivity. Customer insights drive optimization and brand loyalty, making collaboration with experienced analysts and engaging in data analytics consulting a valuable asset in overcoming inefficiencies in marketing, sales, and CRM.

[next-pres]

Ever feel like your IT bill is a ticking time bomb? Hidden charges, " " surprises... it's enough to make any business owner lose their mind. We're the Managed Service Provider that says "no" to billing nightmares. No more unexpected fees, no more "gotcha" invoices. Just straightforward, flat-rate pricing for all the IT support you need. We're talking unlimited helpdesk support, 24/7 cybersecurity monitoring, network planning that actually makes sense, and expertise that runs deeper than the Mariana Trench when it comes to Microsoft products.

We keep your systems running smoothly, protect you from those digital bad guys, and help your business grow. And the best part? You'll know exactly what you're paying, every single month. No fine print, no nasty surprises. So, if you're tired of being nickel-and-dimed by your IT provider, it's time to switch to the clear, simple choice: Rx-IT. We're the cure for IT billing headaches. IT peace of mind, guaranteed. Visit

www.rx-it.com

[rhapsodomancer]

it's been a wild couple of weeks

So I left my job at the university in February, right? And then I got a job that I started in early March.

What I didn't know is that the company I was contracted to that was contracted by Toyota to run their IT support was in the middle of an RFP process and re-bidding for their contract, which they lost. Toyota wanted to consolidate all of its IT needs into a single vendor, which makes sense, because they had contracts with like three different ones across the company. Like, helpdesk and tier 2 were two separate ones, and tier 3/CATIA/Delmia support was being done by like two firms by itself

I was like, it's fine, I'll apply for my job within the new company because we'll get priority, but I went home on Friday, May 26th and as soon as I got home, my... I don't know what his position or title was, but he was my manager at the company that was managing my contract? And said that all subcontractors at the Toyota site were being let go. It was basically like, sorry, we'll let you know if anything else comes up, good luck.

Thankfully I had just gotten paid, plus my state tax return, plus I got a check from my car insurance company to cover some minor damages (that I am not super worried about because really, it's just some scuffed paint) so my bills for the month could be paid, but... I had to walk into the meat grinder of the job market.

There must be someone looking out for me, because I had an interview last week for a job that I applied for like a month ago that sounded amazing - basically a 1:1 to my job at the university, a nonprofit that does healthcare research, hybrid, a reasonable driving distance from my house (like ten minutes actually).

They called last week and set up an interview, and I ended up having three interviews in one day. I felt like I was on ANTM on the day where they do the go-sees. I didn't expect to hear anything until this week, so I basically lost my mind with anxiety all of yesterday, but then I had an email with someone from HR wanting to do a 30-minute followup. I was like, alright, that's weird, but that's probably a good sign, right?

He scheduled it for 1:30 and for some reason in my mind, I transposed it to 2:30 (likely because my in-person panel interview with them was at 2:30 last Thursday). He sent me an email asking if I was still available. I panicked and apologized profusely, but he said it was fine, and then offered me the job.

I was ecstatic! And then he sent me my offer letter and the salary on it like... I knew it had to be a typo. It was well into six figures; pretty much what you'd expect the average pay to be for a systems administrator or data engineer, not my position. But I signed and returned the offer anyway.

Then he called me and said that it was indeed a typo, and that if I still wanted the job at the revised (much lower)(but still incredibly respectable) salary, to which, I said yes. Like, it's crazy. It might not be much in the grand scheme but it is still ten grand over what the university was paying me! Or maybe more! But, either way.

It's been a good day.

[teamarcstechnologies]

What features you should have in your panel management platform for market research?

A panel management platform for market research should encompass various features to efficiently manage and engage with participants while gathering valuable insights. Here are some essential features:

Panel Recruitment and Profile Management: Capability to recruit, onboard, and manage panelists, including profile creation and segmentation based on demographics, preferences, behavior, etc.

Communication Tools: Integrated email, SMS, or push notification systems for sending invitations, reminders, and updates to panel members about surveys, studies, or events.

Survey Creation and Management: User-friendly tools for creating diverse types of surveys (e.g., multiple-choice, open-ended, rating scales) with branching logic and scheduling capabilities.

Incentive Management: Ability to manage and distribute incentives or rewards to panelists, ensuring fairness and accuracy in reward allocation.

Data Security and Privacy: Robust security measures to protect panelist data, ensuring compliance with data protection regulations (e.g., GDPR, CCPA).

Analytics and Reporting: Tools for real-time tracking, monitoring survey responses, and generating comprehensive reports with actionable insights.

Panelist Engagement and Feedback: Features to foster engagement, such as forums, communities, or feedback mechanisms to encourage discussions and gather qualitative insights.

Mobile Compatibility: Responsive design or dedicated mobile apps to facilitate participation and engagement across various devices.

Integration Capabilities: Ability to integrate with other systems or tools, such as CRM software, analytics platforms, or social media, for seamless data flow and analysis.

Panelist Experience Enhancement: Constant improvements based on panelist feedback, ensuring a smooth and enjoyable experience while participating in surveys or studies.

Panel Health Monitoring: Tools to track panelist activity, prevent survey fatigue, and maintain the health and quality of the panel.

Customization and Branding: Options to customize the platform's look and feel to align with the branding of the research organization or client.

Panelist Support and Helpdesk: Accessible support channels for panelists to address queries, technical issues, or provide assistance when needed.

APIs and Scalability: APIs for scalability and flexibility, allowing for future enhancements or integrations with evolving technologies.

By incorporating these features into a panel management platform, market research organizations can effectively manage their panels, gather high-quality data, and maintain strong engagement with participants, leading to more accurate and insightful research outcomes.

Online Community Management Software

Online Project Management Platform

fraud detection and reporting tool

[razzamult]

First Post, and hard lessons.

It's been a long time since I've blogged, I used to have an account with blogger.com (remember that?) back in the early 2000's So trying this out again is interesting, seeing what's different, what's similar.

I wanted to start this blog to record some personal thoughts that I've had over the last few years, so there will be some serious posts, including this one, but I do want to lighten things up inbetween.

I feel like I've written and re-written this a dozen times in my head, but it's time to commit and write something down. for those of you who know me, I want to tell a story and maybe you've heard some bits of it already, for any others who happen along? it's a story of anxiety, depression, burnout, a new path maybe? mostly i write this for my own benefit, to remind myself of where I've been & where I'd like to go, and where i don't want to go back to.

But first, some context. I've been working (full time) in IT for….16 years? I think? (give or take), and I'll be honest - I've had enough, and i want out of IT. I remember a time when computers were "simple" beasts (relatively speaking), the earliest memories of using a computer was my mum's 386 (it was a while ago ok!), she was studying a degree, but we had a number of DOS games installed on it (lots of apogee shareware), over time that computer got upgraded, new CPU, more ram, bigger hard drive, Windows 95! that was new & exciting! I remember somewhere along the way mum teaching me enough dos commands that when we bought a new game I could install it without needing help, she just gave me the discs and sent me on my way.

It was in year 10 in high school that i started scrounging enough parts to start making my own computer (or computers as it would become), my first pc being a 386 and the first thing I did was run games on it & dad had a laugh, it was slow, but it was mine! I worked out how to do all the upgrades myself, and over time ended up moving through windows 3.x, 95, 98. by the time i got to windows 2000 i had a 2nd hand IBM desktop, and I was looking after our home network, i think we'd moved from dial-up to ADSL around that time too.

After high school i got into the local TAFE (college for trade certificates), and got a Cert III in IT

I remember not liking XP when it came out (oh god, what is that default theme?! those colours?!), but I built an amd athlon64 system to run it on, all new parts & it was the fastest thing ever! (well, ok, maybe not ever…but it was mine! and it way faster than anything i had previously) i spent days playing warcraft III on that machine, learning how to compile software, playing with virtual machines, and it around this time i landed a job doing helpdesk at the local university.

Helpdesk work was interesting, but it's pretty soul crushing at times, you learn there are people out there who have no idea how to do the equivalent of "fill the tank with gas & check tire pressure", the uni had debated about having a basic computer literacy course for both staff & students, but it never got off the ground. But i pushed through, worked hard, and got recognized as being a good person to talk to in person or on the phone, often out-performing many peers on the helpdesk. We had people on the helpdesk escalating tickets to me, because i was good at working out the "curly" ones.

at some point I got offered a temporary transfer into server admin for 6 months, they'd seen me do good troubleshooting before sending stuff over to them, and they wanted to give me a chance. That ended up turning into fulltime work, that lasted 10 years. I learned a lot in that time, deploying and managing servers, "hearding cats" to get people to agree when an old application can be turned off or upgraded, working on projects. i'm not going to fill this up with IT acronyms but i did get sent on a lot of microsoft & other vendor training and for a number of mission-critical things became first point of contact. I got to experience oncall (and get paid extra for it), and almost single-handedly dragged the windows server fleet up to modern standards.

But in 2022 i couldn't do it anymore. I'd watched over the past years since microsoft fired it's QA staff in 2014, patches got worse, microsoft's promises of improvement got more frequent, and my team (or me specifically) was often stuck between "deploy patch to fix vulnerability or don't deploy patch since it's broken and will break things we depend on", a position that no IT department should find themselves in, having to choose between security and uptime. I'd worked on projects that were so badly run that I'd experienced depression (and some of the places your mind can take you), and while i never acted on the the thoughts during such times, it was not a place that, mentally, i wanted to return to. I'd seen people in other teams at the uni stonewall projects…for what??? no repercussions, one of them even got a promotion. not to mention that in 2021 our IT director/executive staff decided to overrule state government and tell everyone they had to be back in the office (that went down about as well as you'd expect)

2022 was a bad year, we had multiple bad patches we couldn't install on some of our servers until revisions came out, I had a staff member in another team who refused (again…after 4 years…and raising it with my supervisor) to complete work they'd promised, we had a huuuuge amount of work coming down the pipe, and no extra staff, and at some point in july i just broke down over it all. I could not do it any more. I could not push through. my reserves were empty. I had no more to give. things had gotten too hard, things were too complex, I wasn't running a cute 486 playing an apogee game. I was looking after hundreds of servers and multiple cloud environments. these weren't the basic applications that we knew & hated when i arrived, these things were using complex databases and machine learning, and I was expected to understand it all enough to support it. Sure i was part of a team, but people go on leave, I get the on-call phone, I filled in for my manager on occasion, you have to know enough to be able to diagnose and fix things, and it's so. much. now. Things have moved so fast over the last 10 years, and the reward for being able to tread water, for being able to keep up? not more people to help out, but more work, more new technology to learn, in addition to the old technology. It was suffocating, it wasn't sustainable.

And i was dumb enough to think that changing employers would be sufficient. I moved state, found a new job, it paid more, only to find out that the work was worse. the internal documentation was incomplete and the team didn't want to answer questions. clients running systems that were 20 years old (and not supported)….and were planning an upgrade to a system that was 15 years old….and would still not be supported. And all that anxiety? It came back! with friends!

I found a 2nd job, working in IT / healthcare and it was terrifying. we have laws about how medical data is to be stored & handled and my manager told me "there's no laws about this", turns out he was also a sexist & a bigot too. That was a job that didn't see a need to have compliant IT and guess who's getting blamed when shit hits the fan??….well not me….not anymore. The only reason I was able to stay there as long as I did was that I was working part time for most of it.

I spoke to a number of people in IT over the last 2 years and the common theme is that they're all burned out, they've all been screwed by the pace of change or inability to enact required changes. And maybe that pace has been dictated by management not because anyone needed new things, but simply due to those things being new and shiny, or due to complacency. Maybe in other cases it was driven by consumer demand / consumption, maybe as a society we're destroying good IT staff for our own amusement so we can have the goods & services we want when we want them, on our schedule….I don't think I'm qualified to answer that.

But for all that IT has burned me, there are things about it I miss. I miss those times when computing was simpler, when it was easier to understand, when it was just a hobby. I miss being able to comprehend how things worked, rather than feeling like I was part of some cargo cult. I miss when IT was just a hobby and didn't have to understand laws for businesses around it and ensure compliance. I miss when IT was fun.

whoever said that making your hobby a job would make you happy and "you'd never work a day in your life" was lying. whoever said "just push through" never experienced anxiety / depression / burnout (or at least not in the way I did)

If i had piece of advice? If I can leave a message for myself to look back on? Know your limits, you're only human, don't try and push yourself beyond them & hit the wall. Know where that wall is & that it's ok to tap out if need to & you have the means. It's a lesson I had to learn over the last 2 years.

So what does the future hold? I want to go back to IT as a hobby, I can't see myself doing this as a career anymore. and in 2024 I'm going to study for a Library & Information Services Certificate, it'll be a change of pace / direction & should be a good career change.

If you made it this far, thankyou for reading, it's a serious first post i know. But it's been roiling around my head for a while. I should have some more light hearted things to post later

[marie-reynolds]

On-Call Wellness: Your Guide to Jaslok Hospital Mumbai Contact

Overview:

The term "neurosurgery" is an abbreviation for "neurological surgery," a discipline dedicated to the identification and management of nervous system disorders. Neurosurgery shares close ties with neuromedicine, a field that addresses neurological disorders and complications through the use of medications and non-surgical methods. In numerous instances, collaboration between neurologists and neurosurgeons occurs to deliver holistic care to patients.

Navigating healthcare with ease at Jaslok Hospital Mumbai contact number

In the bustling city of Mumbai, where every moment counts, having swift access to medical assistance can be a game-changer. Jaslok Hospital, an epitome of healthcare excellence, plays a pivotal role in this scenario. In a city that never sleeps, medical emergencies can strike at any hour. Here's where the significance of a readily available contact number comes into play. The "how Jaslok hospital Mumbai contact number saving lives changing minds" mantra is more than just a tagline – it's a lifeline. Families, in times of distress, can swiftly connect with the hospital, initiating a chain of events that often leads to life-saving interventions.

The advancement of technology has further amplified the impact of Jaslok hospital Mumbai contact number. With just a simple call, individuals gain access to a network of medical expertise, breaking down geographical barriers. Whether it's a routine consultation or a critical situation, the contact number acts as a bridge between the community and top-notch healthcare. Beyond the clinical aspect, what sets Jaslok Hospital apart is the human touch embedded in every interaction facilitated by the Jaslok hospital Mumbai contact number. It's not just about medical treatment; it's about changing minds regarding what healthcare should truly embody.

Navigating towards wellness with the best neurologist in Jaslok Hospital

Understanding the intricacies of neurological health is the first step towards a holistic well-being journey. Neurology, a branch of medicine that deals with disorders of the nervous system, requires specialized attention. Understanding the intricacies of neurological health is the first step towards a holistic well-being journey. Neurology, a branch of medicine that deals with disorders of the nervous system, requires specialized attention. Whether it's managing chronic conditions like epilepsy or addressing sudden neurological issues, having a trusted neurologist by your side is paramount. Jaslok Hospital takes pride in housing some of the best neurologists in the field. These experts bring a wealth of experience and knowledge to the table, ensuring that patients receive top-notch care.

The hospital's commitment to excellence resonates through its team of neurologists who are not just medical professionals but partners in your journey towards neurological wellness. No two individuals are alike, and the same holds for neurological health. The best neurologist in Jaslok Hospital understands the importance of personalized care. Each patient is unique, and their journey to wellness is crafted through customized care plans. This approach ensures that every aspect of the individual's health is taken into account, leading to more effective and targeted interventions.

Services offered by getting Jaslok hospital Mumbai contact number helpdesk for international patients

Patients hailing from all around the world consistently opt for Jaslok hospital Mumbai contact number, for top-tier and affordable healthcare services. The hospital has become the favored medical destination for international patients seeking treatment and clinical support in India. To address the distinctive needs of patients far from their homes, friends, and families, the hospital has established a dedicated office for international patient care. The Global Patient Care Department Jaslok hospital Mumbai contact number, has evolved as a hospitable hub for medical services in the country, particularly for international patients.

It has effectively reached out to individuals seeking high-quality healthcare globally at reasonable costs. The team consists of warm and empathetic individuals who consider patients an integral part of their extended family. Jaslok hospital Mumbai contact number, houses an International Patient Center with a team of advisors and interpreters committed to assisting overseas patients with their travel, visa, accommodation, and insurance arrangements. These services go beyond mere appointment scheduling; the team serves as language interpreters and ensures that international patients remain at ease throughout their healthcare journey.