#MCRCNavigators

[mcrcblogs]

“No Door is the Wrong Door” ... how and why we navigate

The word Navigator may remind you of a GPS, a pilot, or perhaps even Star Wars. You are on the right track! As Navigators, we are the team of people responsible for the system navigation of services and programs within MCRC and the Halton Region. Our primary responsibility is to serve everyone who calls on the phone or walks through our doors and to be cognizant of all the services/programs families can access for their needs from our community partners (I.e. R.O.C.K, Salvation Army, Halton Region etc.). Our responsibilities include, meeting and greeting, sharing, advising and making referrals to the services and programs provided within MCRC and the community, statistics tracking, registrations, researching sources, tours, fundraising/donations, databases and ensuring that everyone who has walked into MCRC’s door has walked into the right door. We also have the pleasure of working with many different divisions within MCRC to support all teams to achieve their goals.

You may ask the question: Don’t you answer the phone and book rooms? No. We do not book rooms or perform services for staff that are under the Operations/IT Department, but yes we do answer the phones - it is one of the many ways our clients reach out to us for help and to access the services their family is looking for.

We do not just transfer calls to various departments, rather we take the time to explain every single detail possible to ensure the individuals needs are met. In some cases, we have taken over 30 minutes on the phone with a caller. Not only are we sharing information about MCRC, but anything and everything they ask about including: "where can I go shopping?" "What are in the plazas near your organization?" "Can you tell me more about the Milton Velodrome?"

Building positive relationships is fundamental to the many programs and services of MCRC and aligns with our personal philosophies. We always aim to engage in conversation with anyone that we see whether it’s helping children in the hall with their zippers, children stopping to say good bye before they leave, parents sharing how their day went, a visitor telling funny stories, staff sharing a smile and so much more.

Would you like to hear more of how we navigate, come by the front desk of 410 Bronte St anytime!!