#The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

As humans, we are all insecure to a certain degree, and we don't want to risk looking stupid, being rejected, or feeling awkward.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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We’ll Leave the Light on for You! This Motel 6 slogan has been a successful marketing strategy for years because of its warm invitation and friendly welcome. They know that the comforts of home appeal to us all. ― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

Look at the single words below; wear these emotions on your face for just a moment. Try them on for size and note how they make you feel:Happiness. Fear. Anger. Sadness. Contempt. Surprise. Disgust.These are the basic human emotions which communicate with clear understanding across cultures, languages, and countries. In other words, a smile naturally conveys happiness and a frown naturally conveys sadness, no matter where you may be using your passport.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

Bringing a great attitude with positive energy is one of the best strategies you can have for your personal and professional success. Matching our energy with another person’s will help us build rapport and relationships more easily.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well—and help you make a great first impression.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

When you are sitting behind a desk with a person on the other side, there is a barrier between you that becomes a psychological and subliminal message. Some of the best leaders I know have a round table or a circle of chairs in their offices so that when people come in to speak with them, the arrangement lends itself to more engaging interaction. Using a roundtable in which there is no head fosters collaboration, cooperation, mutual respect, and equal positioning.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

communication skills, quotes by Susan C Young, relationship quotes, emotional intelligence quotes, motivational speaker Susan Young, body language quotes, handshake quotes, make a positive first impression quotes, susanspeaks.com, customer service quotes

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

The consistency of their moods and emotions creates a predictable and consistent outcome that can be reassuring in our turbulent times. You know you can depend on approachable people to be well balanced, accepting, and empathetic to the needs and feelings of others.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:• Make eye contact and smile.• Greet and welcome each and every guest.• Seek out guest contact.• Provide immediate service recovery.• Always display appropriate body language.• Preserve the “magical” guest experience.• Thank each guest and demonstrate that appreciation.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

We are all wired with a natural propensity to learn, grow, and expand. Think of the positive things that make you happy, bring you joy, deepen your understanding, and make you feel wonderful. These things enlarge and grow with positive energy, don’t they? The opposite is true as well; negative things make us feel stressed, sad, angry, or overwhelmed. They leave us feeling depleted and contracted.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

12 Reasons Why People Avoid Eye Contact1. They do not want to reveal their feelings.2. They are not being honest and truthful.3. It makes them feel vulnerable and exposed.4. They are being rude or indifferent.5. They are ashamed or embarrassed to talk about something.6. They are nervous or lacking confidence.7. It makes them feel very uncomfortable.8. They are arrogant, snobby, and pretentious.9. They are afraid of saying the wrong thing or looking stupid.10. They are shy or introverted.11. They are accessing internal thoughts or emotions to process and contemplate information.12. Or as mentioned before, and important to remember, it may simply be a cultural value or behavior.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

Social orientation can be used to your advantage to make a great first impression; however, it can also backfire when we violate the boundaries of someone else’s personal space. Awareness of space, orientation, and proximity is a powerful tool for your relationship toolbox.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

Cheri Davis is a fun, energetic, positive, and beautiful friend. We both share a vibrant and positive energy which is a rare and wonderful quality. No matter what is going on in the world, we have a magic ability to energize each other and make the day better simply by speaking. She once said to me, “Susan, our low is most people's high.” Indeed. We will not always match the energies of others, and when theirs is lower than ours, that can be a very good thing!

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

Cheri Davis is a fun, energetic, positive, and beautiful friend. We both share a vibrant and positive energy which is a rare and wonderful quality. No matter what is going on in the world, we have a magic ability to energize each other and make the day better simply by speaking. She once said to me, “Susan, our low is most people's high.” Indeed. We will not always match the energies of others, and when theirs is lower than ours, that can be a very good thing!

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

[thepersonalwords]

The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests. For simply being near a guest, employees are trained to:• Make eye contact and smile.• Greet and welcome each and every guest.• Seek out guest contact.• Provide immediate service recovery.• Always display appropriate body language.• Preserve the “magical” guest experience.• Thank each guest and demonstrate that appreciation.

Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact

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An Unapproachable person may be exhibiting behaviors which are . . .• Tense and prickly.• Remote and preoccupied.• Cold and distant.• Withholding of acknowledgement or response.• Apathetic and disconnected.• Preoccupied and distracted.• Intimidating.• Snobbish or cliquish. ― Susan C. Young, The Art of Body Language: 8 Ways to Optimize Non-Verbal Communication for Positive Impact