#Theodore Kinni: 9781423145844: Amazon.com: Books
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A Former Cast Member's Response As a former cast member of Walt Disney World, and one who has read widely on Walt Disney and his creative genius, I approached this book with high expectations. Would Theodore Kinni be able to capture the essence of the practical magic of WDW? He does! Cast members often speak of "pixie dust" falling upon them--either you have it or you don't. Those who do are happily driven by the principles referred to in this book. I spent countless hours in heat, humidity, and occasional raging thunder storms to help bring happiness to our guests. It was great fun to sneak up behind a harried father who was attempting to get his weary children to smile for the camera. A few quick mugs from me almost always brought the grins Dad was looking for. Offering helpful directions. Keeping a straight face when asked "interesing" guestions: "Is that real water?" "No, Ma'am, that's Disney water!" Go to Amazon
Changing the environment of care I am a health care administrator and I liked the book so much I bought copies for all of my department managers. Within a week after giving the books, I started seeing the patient environment change for the better. A really good investment. Causes a person to think differently about how to create a desirable environment for care. Go to Amazon
Excellent Best customer service book I've read in 40 years, and I've read a lot of them! Contained herein are some of the best common sense step-by-step methods I've seen for achieving excellence in customer service. Buy a copy for every manager in your organization and use it as a road map - work through the chapters together as a team snd translate your insights into action. The book is rich with questions to help get everyone in your organization thinking seriously about how to create amazing customer service. Go to Amazon
Some Disney Magic you can take home and use Disney create a magical experience whilst you are in the resorts and theme parks. But of course it doesn't happen by magic. They don't have a secret pixie dust mine run by dwarves. They use the combination of cast, setting and process to superb effect. Go to Amazon
Good historical context on the park industry started, but low on depth on disney Book was okay. Some good chapters on the culture and disney and inner workings of the operations and how the guest culture at Disney drives its excellence. I got the book for Disney: it had just as many mentions of other companies for Disney Institute customers, which I didn't care for. A few sprinkled here and there would have been fine, but it felt like an advertisement for why the reader's company should consider the Disney Institute. Go to Amazon
Five Stars Five Stars Four Stars MUST READ Four Stars Four Stars Highly recommend for anyone interested in customer service Great read packed with useful info Four Stars Excellent source for customer satisfaction
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Excellent Best customer service book I've read in 40 years, and I've read a lot of them! Contained herein are some of the best common sense step-by-step methods I've seen for achieving excellence in customer service. Buy a copy for every manager in your organization and use it as a road map - work through the chapters together as a team snd translate your insights into action. The book is rich with questions to help get everyone in your organization thinking seriously about how to create amazing customer service. Go to Amazon
Do your business the Disney way After returning from an awesome trip to Disneyworld, I was inspired to read this book and am now even more in awe of the Disney culture and found plenty of things to apply to my real estate business. You too will be inspired to step up your customer service game after this read! Go to Amazon
Excellent read if you'd like to get into the mind ... Excellent read if you'd like to get into the mind of Disney Guest Service. Highly recommend if you'd like to bump up your service skills! Go to Amazon
Above and Beyond the high standards Disney holds It is well known that Disney is the standard to which all companies should be held when it comes to customer experience and this book does a fantastic job of whittling it down to an understandable formula that can be shared with all types of companies. I got this book after a recent trip to WDW when I saw it in a store and it peaked my interest, leaving me wanting to know more of how we could follow-suit with the amazing experience I had. The book is a quick read (mostly because once you pick it up, you can't put it down), but at the same time it is an in-depth formula. They break it down to basic principles and provide examples of how Disney makes it happen and how other businesses around the world. It truly is a must-read. Go to Amazon
Definite MUST HAVE! This book should be required reading for all entrepreneurs, executives and other managers as motivation for excellence. Your level of expertise and experience doesn't matter; you will find something useful and applicable for your business. Go to Amazon
Very good for service providers Any company in this niche should take the time to read it. Go to Amazon
Trust it or not I've utilized some of this in a marriage advising I lead Trust it or not I've utilized some of this in a marriage advising I lead. There is useful guidance that traverses into numerous zones of life and work. As a minister of a congregation I see transferable ideas in helping the congregation turn out to be all the more inviting and administration situated. Go to Amazon
Five Stars perfect as described! Go to Amazon
Four Stars Excellent source for customer satisfaction ” goes into great detail explaining more than what we already know- why ... Five Stars Ok - but not very memorable. Five Stars Great Business Practices. Obviously. Makes me wish I was rich enough to afford the ... two thumbs up
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Excellent Best customer service book I've read in 40 years, and I've read a lot of them! Contained herein are some of the best common sense step-by-step methods I've seen for achieving excellence in customer service. Buy a copy for every manager in your organization and use it as a road map - work through the chapters together as a team snd translate your insights into action. The book is rich with questions to help get everyone in your organization thinking seriously about how to create amazing customer service. Go to Amazon
Believe it or not I've used some of this in ... Believe it or not I've used some of this in a marriage counseling I lead. There is helpful advice that crosses over into many areas of life and work. As a pastor of a church I see transferable concepts in helping the church become more welcoming and service oriented. Go to Amazon
Do your business the Disney way After returning from an awesome trip to Disneyworld, I was inspired to read this book and am now even more in awe of the Disney culture and found plenty of things to apply to my real estate business. You too will be inspired to step up your customer service game after this read! Go to Amazon
Excellent read if you'd like to get into the mind ... Excellent read if you'd like to get into the mind of Disney Guest Service. Highly recommend if you'd like to bump up your service skills! Go to Amazon
Above and Beyond the high standards Disney holds It is well known that Disney is the standard to which all companies should be held when it comes to customer experience and this book does a fantastic job of whittling it down to an understandable formula that can be shared with all types of companies. I got this book after a recent trip to WDW when I saw it in a store and it peaked my interest, leaving me wanting to know more of how we could follow-suit with the amazing experience I had. The book is a quick read (mostly because once you pick it up, you can't put it down), but at the same time it is an in-depth formula. They break it down to basic principles and provide examples of how Disney makes it happen and how other businesses around the world. It truly is a must-read. Go to Amazon
Definite MUST HAVE! This book should be required reading for all entrepreneurs, executives and other managers as motivation for excellence. Your level of expertise and experience doesn't matter; you will find something useful and applicable for your business. Go to Amazon
Very good for service providers Any company in this niche should take the time to read it. Go to Amazon
The Wow Factor I worked for a company that followed the Be Our Guest philosophy years ago and enjoyed the focus on perfecting customer service. I felt my current organization is traveling along the same path and could benefit from a book like this. The book does not give you an a-ha moment but rather tools you can apply to your day to day operations. As a Disney fan, it is very interesting to learn how they get the buy in from their cast members and see it spill over to their guests. This is a great book to purchase if you are looking for that little extra something to give back to your customers and keep them coming back. Go to Amazon
” goes into great detail explaining more than what we already know- why ... Five Stars Ok - but not very memorable. Five Stars Great Business Practices. Obviously. Makes me wish I was rich enough to afford the ... Trust it or not I've utilized some of this in a marriage advising I lead two thumbs up Five Stars Five Stars
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Some Disney Magic you can take home and use Disney create a magical experience whilst you are in the resorts and theme parks. But of course it doesn't happen by magic. They don't have a secret pixie dust mine run by dwarves. They use the combination of cast, setting and process to superb effect. Go to Amazon
Excellent Best customer service book I've read in 40 years, and I've read a lot of them! Contained herein are some of the best common sense step-by-step methods I've seen for achieving excellence in customer service. Buy a copy for every manager in your organization and use it as a road map - work through the chapters together as a team snd translate your insights into action. The book is rich with questions to help get everyone in your organization thinking seriously about how to create amazing customer service. Go to Amazon
Believe it or not I've used some of this in ... Believe it or not I've used some of this in a marriage counseling I lead. There is helpful advice that crosses over into many areas of life and work. As a pastor of a church I see transferable concepts in helping the church become more welcoming and service oriented. Go to Amazon
Do your business the Disney way After returning from an awesome trip to Disneyworld, I was inspired to read this book and am now even more in awe of the Disney culture and found plenty of things to apply to my real estate business. You too will be inspired to step up your customer service game after this read! Go to Amazon
Excellent read if you'd like to get into the mind ... Excellent read if you'd like to get into the mind of Disney Guest Service. Highly recommend if you'd like to bump up your service skills! Go to Amazon
Above and Beyond the high standards Disney holds It is well known that Disney is the standard to which all companies should be held when it comes to customer experience and this book does a fantastic job of whittling it down to an understandable formula that can be shared with all types of companies. I got this book after a recent trip to WDW when I saw it in a store and it peaked my interest, leaving me wanting to know more of how we could follow-suit with the amazing experience I had. The book is a quick read (mostly because once you pick it up, you can't put it down), but at the same time it is an in-depth formula. They break it down to basic principles and provide examples of how Disney makes it happen and how other businesses around the world. It truly is a must-read. Go to Amazon
Definite MUST HAVE! This book should be required reading for all entrepreneurs, executives and other managers as motivation for excellence. Your level of expertise and experience doesn't matter; you will find something useful and applicable for your business. Go to Amazon
Very good for service providers Any company in this niche should take the time to read it. Go to Amazon
” goes into great detail explaining more than what we already know- why ... Five Stars Ok - but not very memorable. Five Stars Great Business Practices. Obviously. Makes me wish I was rich enough to afford the ... Trust it or not I've utilized some of this in a marriage advising I lead two thumbs up Five Stars Five Stars
0 notes
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Changing the environment of care I am a health care administrator and I liked the book so much I bought copies for all of my department managers. Within a week after giving the books, I started seeing the patient environment change for the better. A really good investment. Causes a person to think differently about how to create a desirable environment for care. Go to Amazon
Some Disney Magic you can take home and use Disney create a magical experience whilst you are in the resorts and theme parks. But of course it doesn't happen by magic. They don't have a secret pixie dust mine run by dwarves. They use the combination of cast, setting and process to superb effect. Go to Amazon
Believe it or not I've used some of this in ... Believe it or not I've used some of this in a marriage counseling I lead. There is helpful advice that crosses over into many areas of life and work. As a pastor of a church I see transferable concepts in helping the church become more welcoming and service oriented. Go to Amazon
Do your business the Disney way After returning from an awesome trip to Disneyworld, I was inspired to read this book and am now even more in awe of the Disney culture and found plenty of things to apply to my real estate business. You too will be inspired to step up your customer service game after this read! Go to Amazon
A bit dated and now partly a business cliche, but worth a read for the price. Kind of dated. This was written in the 1990s, before the impact of social media, social marketing, etc. Customer service principles that sort of stand the test of time but are pretty self explanitory. Take this book with a grain of salt because consumers have changed over the last few years and not all of the customer service techniques are now relevant. Go to Amazon
Above and Beyond the high standards Disney holds It is well known that Disney is the standard to which all companies should be held when it comes to customer experience and this book does a fantastic job of whittling it down to an understandable formula that can be shared with all types of companies. I got this book after a recent trip to WDW when I saw it in a store and it peaked my interest, leaving me wanting to know more of how we could follow-suit with the amazing experience I had. The book is a quick read (mostly because once you pick it up, you can't put it down), but at the same time it is an in-depth formula. They break it down to basic principles and provide examples of how Disney makes it happen and how other businesses around the world. It truly is a must-read. Go to Amazon
Definite MUST HAVE! This book should be required reading for all entrepreneurs, executives and other managers as motivation for excellence. Your level of expertise and experience doesn't matter; you will find something useful and applicable for your business. Go to Amazon
Very good for service providers Any company in this niche should take the time to read it. Go to Amazon
Kudos! Makes me wish I was rich enough to afford the ... Trust it or not I've utilized some of this in a marriage advising I lead two thumbs up Five Stars Five Stars Walker One of the best purchases Ive made for my business. Five Stars Four Stars
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5.0 out of 5 stars A Former Cast Member's Response
5.0 out of 5 stars Changing the environment of care I am a health care administrator and I liked the book so much I bought copies for all of my department managers. Within a week after giving the books, I started seeing the patient environment change for the better. A really good investment. Causes a person to think differently about how to create a desirable environment for care. Go to Amazon
5.0 out of 5 stars Wonderful book! I could not stop reading this book. If every CEO, manager, owner and employee of every company read it and lived by Disney's rules, they would have happier employees and more customers. Well written, concise and excellent advise for everyone who is in any kind of business. Go to Amazon
5.0 out of 5 stars Some Disney Magic you can take home and use Disney create a magical experience whilst you are in the resorts and theme parks. But of course it doesn't happen by magic. They don't have a secret pixie dust mine run by dwarves. They use the combination of cast, setting and process to superb effect.They do have an excellent cast- who are very well trained and drilled- and who have very clear priorities set for their work. This clarity allows them to do their work well- and creates a safe framework within which they can improvise freely and safely- creating magical moments and memories for guests. Disney Cast are simultaneously very disciplined, and yet very free and trusted. This is a good combination to achieve in any industry yet rarely done as well as by Disney and its cast. In particular the need for control and direction felt in many organisations actually leads them down the path to failure. The chains of unjustified assurance (See for example The Audit Society: Rituals of Verification demanded in many companies and government departments are actually reducing their degrees of control, and their degrees of effectiveness. The staff end up unable to give their best and the managers fruitlessly keep wondering how to bring out the best in their staff...without giving up control.Disney uses a simple approach based on overarching priorities and then local adaptations for particular settings. Their overarching priorities are very clear- safety, courtesy, show, efficiency, and in that order.Safety is not easy to assure at Disney- huge numbers of guests, and so eventually an incident will occur, even if the risk is one in a million or less- they have that many visitors so that a one in a million event will happen somewhere. Staff are trained to mitigate this risk.Courtesy is their next step.Read more › Go to Amazon
5.0 out of 5 stars Practical Magic I'm a big fan of Disney's guest services philosophy, so when my business hired its first employee, I bought a copy of this book for her as well. It's short but to the point. The ideas are clear and are easy to implement. As my team grows, each team member is going to get a copy of this book to understand what we aspire to become, how we plan to get there, and how we might infuse each and every part of our client's experience with a bit of practical magic and pixie dust to delight and exceed their expectations. Go to Amazon
5.0 out of 5 stars Above and Beyond the high standards Disney holds It is well known that Disney is the standard to which all companies should be held when it comes to customer experience and this book does a fantastic job of whittling it down to an understandable formula that can be shared with all types of companies. I got this book after a recent trip to WDW when I saw it in a store and it peaked my interest, leaving me wanting to know more of how we could follow-suit with the amazing experience I had. The book is a quick read (mostly because once you pick it up, you can't put it down), but at the same time it is an in-depth formula. They break it down to basic principles and provide examples of how Disney makes it happen and how other businesses around the world. It truly is a must-read. Go to Amazon
0 notes
Photo
A Former Cast Member's Response As a former cast member of Walt Disney World, and one who has read widely on Walt Disney and his creative genius, I approached this book with high expectations. Would Theodore Kinni be able to capture the essence of the practical magic of WDW? He does! Cast members often speak of "pixie dust" falling upon them--either you have it or you don't. Those who do are happily driven by the principles referred to in this book. I spent countless hours in heat, humidity, and occasional raging thunder storms to help bring happiness to our guests. It was great fun to sneak up behind a harried father who was attempting to get his weary children to smile for the camera. A few quick mugs from me almost always brought the grins Dad was looking for. Offering helpful directions. Keeping a straight face when asked "interesing" guestions: "Is that real water?" "No, Ma'am, that's Disney water!" Go to Amazon
Changing the environment of care I am a health care administrator and I liked the book so much I bought copies for all of my department managers. Within a week after giving the books, I started seeing the patient environment change for the better. A really good investment. Causes a person to think differently about how to create a desirable environment for care. Go to Amazon
Excellent Best customer service book I've read in 40 years, and I've read a lot of them! Contained herein are some of the best common sense step-by-step methods I've seen for achieving excellence in customer service. Buy a copy for every manager in your organization and use it as a road map - work through the chapters together as a team snd translate your insights into action. The book is rich with questions to help get everyone in your organization thinking seriously about how to create amazing customer service. Go to Amazon
Some Disney Magic you can take home and use Disney create a magical experience whilst you are in the resorts and theme parks. But of course it doesn't happen by magic. They don't have a secret pixie dust mine run by dwarves. They use the combination of cast, setting and process to superb effect. Go to Amazon
Good historical context on the park industry started, but low on depth on disney Book was okay. Some good chapters on the culture and disney and inner workings of the operations and how the guest culture at Disney drives its excellence. I got the book for Disney: it had just as many mentions of other companies for Disney Institute customers, which I didn't care for. A few sprinkled here and there would have been fine, but it felt like an advertisement for why the reader's company should consider the Disney Institute. Go to Amazon
Four Stars MUST READ Four Stars Four Stars Highly recommend for anyone interested in customer service Great read packed with useful info Four Stars Excellent source for customer satisfaction Five Stars ” goes into great detail explaining more than what we already know- why ...
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