#Voice-based OTP services software

[voiceapisolutions]

Voice-based communication strategy for enterprises

As enterprises across the planet look forward to making improvements to their communications stacks, calling capabilities are ideally top of their mind. Voice calling and interactions powered by Voice over Internet Protocol or VoIP service and similar technologies have especially gained an uptick in popularity in recent years. These technologies have made it simpler for businesses to collaborate externally and internally, no matter their location.

To create a voice-based communication strategy for your business, you must:

Define objectives and goals: You must properly outline your goals and objectives for incorporating voice-based technologies; this may range from increasing operational efficiency to improving customer service. You must try to set specific, measurable, achievable, relevant, and time-bound goals that align with your business objectives.

Understand your audience: You need to have a proper plan in place to identify the target audience and their preferences when it comes to voice interactions.

Select appropriate voice channels: You must determine the communication channels that are most relevant to your business goals and target audience. This can include phone systems, virtual assistants, voice apps, and even voice OTP software. Voice-based OTP services software can especially help banks and other types of financial institutions.  

Develop personalized experiences: It is vital to create personalized voice experiences that cater to the specific needs and preferences of the target audience, for improved conversions and customer satisfaction.

After designing a well-rounded voice based communication strategy, you need to take steps to orderly implement it with the help of appropriate technologies. High quality voice solutions powered by dependable networks help in creating a solid foundation for successful, as well as streamlined business communications. New-age cloud-based technologies support several aspects of a business, including collaboration, scalability, and employee productivity. With cloud-based voice communications, your business can easily scale its communication services up or down to meet its specific needs.

[rainyducktiger]

Data-Driven Decisions: An In-Depth Market Analysis of Passwordless Authentication Solutions Market

Introduction

In an increasingly digital world, traditional passwords are rapidly becoming one of the weakest links in cybersecurity. With billions of compromised passwords exposed in data breaches each year, enterprises are urgently seeking more secure, user-friendly ways to protect sensitive data and systems. Enter passwordless authentication — a security innovation poised to redefine identity verification across industries.

Passwordless authentication eliminates the need for conventional passwords and replaces them with modern solutions such as biometrics, security tokens, and mobile-based authentication systems. As organizations transition toward zero-trust architectures and user-centric security strategies, the passwordless authentication solutions market is projected to experience significant growth, expanding at a rapid pace through 2032.

Download a Free Sample Report:-https://tinyurl.com/y3xjpttm

Understanding Passwordless Authentication

Passwordless authentication refers to verifying a user's identity without using a password. It relies on alternative forms of verification such as:

Biometric authentication (fingerprint, face, voice recognition)

Hardware tokens (security keys like YubiKey or Titan)

One-time passcodes (OTP) or push notifications

Public Key Infrastructure (PKI) for cryptographic security

FIDO2/WebAuthn standards enabling passwordless web login

This model not only enhances security by eliminating password reuse and phishing vulnerabilities but also improves user experience by simplifying the authentication process.

Market Drivers

1. Rising Cybersecurity Threats and Data Breaches

With high-profile attacks targeting organizations of all sizes, there’s increasing recognition that passwords are easily compromised through phishing, social engineering, credential stuffing, and brute-force attacks. Passwordless solutions drastically reduce the attack surface, making them an attractive investment for security-conscious businesses.

2. Regulatory Compliance and Privacy Standards

Regulations like GDPR, HIPAA, and PCI-DSS push companies toward stronger identity and access management (IAM) frameworks. Passwordless systems offer built-in compliance advantages by ensuring stronger authentication, reducing reliance on user-created passwords, and minimizing the risk of data exposure.

3. Growth of Cloud and Remote Workforces

The COVID-19 pandemic accelerated cloud adoption and remote work trends, increasing the need for secure remote access. Passwordless authentication allows employees and third parties to access corporate networks securely without depending on vulnerable password-based systems.

4. Enhanced User Experience

Passwords often frustrate users due to complexity and frequent reset requirements. Passwordless authentication provides a frictionless, seamless experience that reduces login failures, improves productivity, and boosts customer satisfaction for digital platforms.

Market Segmentation

By Authentication Type:

Biometrics: Fingerprint, facial, and iris recognition are the most adopted forms, particularly for smartphones and enterprise endpoints.

Hardware Tokens: Physical security keys like FIDO2-compliant devices are used across industries for secure, password-free authentication.

Software Authentication: Authenticator apps, OTPs, and push notification-based systems are a popular alternative for both enterprises and consumers.

By Deployment Mode:

On-Premises

Cloud-Based

Hybrid

Cloud-based solutions are growing rapidly thanks to their scalability, easy integration, and lower upfront costs. Hybrid approaches are also increasingly common in regulated industries, where data localization is key.

By End-User Industry:

Banking, Financial Services, and Insurance (BFSI)

Healthcare

Government

IT & Telecommunications

Retail and eCommerce

Manufacturing

Education

BFSI and healthcare lead adoption due to their stringent security needs and the potential consequences of identity compromise.

By Region:

North America is expected to maintain market leadership, thanks to early adoption, a large tech ecosystem, and strict compliance requirements.

Europe is driven by GDPR and initiatives to establish digital trust.

Asia-Pacific is witnessing rapid growth in sectors like fintech, eCommerce, and telecommunications, where mobile-first authentication is common.

Industry Trends

1. Biometric Authentication is Gaining Momentum

Fingerprint scanning and facial recognition have become common on personal devices. In enterprise environments, multimodal biometrics (combining two or more biometric identifiers) is emerging as the gold standard for secure passwordless authentication.

2. Zero Trust Architecture Adoption

Passwordless authentication is a critical enabler of zero trust frameworks, where no user or device is automatically trusted, even inside the network perimeter. This architecture is increasingly popular with businesses adopting hybrid cloud environments.

3. Rise of Decentralized Identity (DID)

Decentralized identity solutions give users control over their own identity information using blockchain and cryptographic techniques, reducing reliance on centralized password databases vulnerable to breaches.

4. Integration of AI and Behavioral Biometrics

Artificial intelligence is now being leveraged to enhance passwordless security by analyzing behavior-based factors such as typing rhythm, gait, mouse movement patterns, and device location, making fraud detection more robust.

Market Challenges

While passwordless authentication is rapidly growing, it does face some hurdles:

Initial Integration Costs: Upgrading systems to support passwordless authentication requires upfront investment in infrastructure, hardware, and training.

Device Dependency: Many passwordless solutions depend on users having smartphones, biometrics-enabled devices, or physical tokens.

Privacy Concerns: Biometric data, if compromised, cannot be “reset” like a password. Storage and transmission of such sensitive data are critical concerns.

Interoperability: Legacy systems in industries like healthcare and manufacturing often lack support for modern authentication protocols.

Competitive Landscape

The passwordless authentication market is highly dynamic, featuring established security vendors and agile startups alike. Key players include:

Microsoft (Windows Hello, Azure Active Directory)

Okta (Adaptive MFA & passwordless access)

Duo Security (Cisco)

HYPR

Yubico

ForgeRock

Ping Identity

RSA Security

Collaborations with device manufacturers and software platforms are central to many providers’ growth strategies.

Future Outlook and Forecast to 2032

Industry analysts project the passwordless authentication market to experience a double-digit CAGR through 2032. This growth is supported by:

The rising frequency of cyberattacks involving stolen credentials.

Increased focus on improving user experience, especially for customer-facing applications.

Enhanced interoperability through open standards such as FIDO2 and WebAuthn.

Growing adoption of multi-factor authentication (MFA) alternatives.

By 2032, passwordless authentication is expected to become the default identity verification approach across industries, replacing passwords for a significant portion of enterprise systems and consumer applications alike.

Conclusion

The passwordless authentication solutions market is on a transformative trajectory. Driven by cybersecurity concerns, digital transformation, and regulatory compliance, enterprises are moving beyond passwords to create a safer and more seamless digital experience for users. Emerging technologies like biometrics, AI-enhanced behavioral analysis, and decentralized identity are poised to accelerate this transition.

For businesses, adopting passwordless authentication is no longer just an option; it’s an essential step toward future-proofing identity security in an increasingly interconnected world.

Read Full Report:-https://www.uniprismmarketresearch.com/verticals/information-communication-technology/passwordless-authentication-solutions

[voicesms]

📞 The Ultimate Guide to Business VoIP Solutions, SIP Trunks & Bulk SMS Services in 2025

As businesses evolve in the digital age, seamless communication is key to growth and scalability. Whether you run a startup, a global call center, or a wholesale VoIP business, finding the right VoIP and SMS solutions can dramatically improve operations and customer engagement.

In this post, we’ll explore everything from business VoIP solutions and SIP trunk providers to bulk messaging services and call center dialer software in India.

💼 Best VoIP for Small Business in 2025

Small businesses need VoIP systems that are reliable, affordable, and easy to scale. Some top-rated VoIP providers for small businesses this year include:

RingCentral – Great all-in-one communication suite

8x8 – Excellent global coverage and team collaboration

Nextiva – Easy to set up, with great customer support

Grasshopper – Ideal for solopreneurs and remote teams

These platforms offer unlimited domestic calls, international VoIP minutes, call forwarding, voicemail-to-email, and mobile apps.

🌐 SIP Trunk Providers for Scalable Communication

SIP trunking is perfect for businesses that want to replace traditional phone lines with internet-based systems. Leading SIP trunk providers include:

Twilio SIP Trunking – Developer-friendly and API-rich

Bandwidth – Offers direct-to-carrier SIP with low latency

VoIP.ms – Affordable and customizable for small to mid-sized businesses

Plivo – Great for businesses with a global customer base

With SIP trunking, businesses can reduce telecom costs and gain greater flexibility for scaling voice services.

📈 Wholesale VoIP Services & Termination Providers

If you’re a VoIP reseller, call center, or telecom operator, wholesale VoIP termination is essential. This model gives you access to high-volume voice traffic routes at competitive prices.

Top wholesale VoIP providers include:

Alcazar Networks

IDT Express

CommPeak

VoIP Innovations

Tata Communications (India)

They offer wholesale VoIP minutes, CLI/non-CLI routing, and international termination with low PDD and high ASR.

🧠 Dialer Software for Call Centers in India

India remains a hotspot for customer service and telesales outsourcing. To maximize productivity, call centers in India rely heavily on auto-dialers and CRM-integrated tools.

Popular dialer software for Indian call centers:

CallHub

Exotel

Ameyo

Knowlarity

Ozonetel

These dialers support VoIP minutes for call centers, predictive dialing, agent monitoring, call recordings, and seamless CRM integrations.

📲 Bulk SMS Services for Business Messaging

Text marketing and customer notifications still dominate B2C communications. If you're looking to reach thousands of users instantly, you’ll need a reliable bulk SMS service provider.

Top bulk messaging services in 2025:

Textlocal

MSG91

Twilio SMS

Kaleyra

Gupshup

These platforms offer:

Transactional and promotional messaging

OTP and alert systems

API access for automation

Global delivery and DLT compliance (India)

Whether you’re looking for a bulk message provider or full bulk SMS messaging services, these platforms deliver speed and reach.

🚀 Conclusion

From VoIP minutes for call centers and SIP trunk providers to bulk SMS services, having the right communication tools in place is essential to running a successful, scalable operation. Whether you’re a small business or a global contact center, these solutions will keep you connected and competitive.

Looking for help picking the right VoIP or SMS provider for your business needs? Drop your use case in the comments or contact us for a custom recommendation!

Would you like this blog formatted for your website or exported as a downloadable PDF? Or want help tailoring this to a specific audience (like BPOs, SaaS, or e-commerce)?

[itsolution4indiablog3]

Boost Your Business with Bulk SMS in Delhi

In today’s fast-paced digital world, businesses are constantly searching for innovative ways to engage with their customers. One of the most effective and budget-friendly methods is bulk SMS marketing. If you're looking for a reliable solution for bulk SMS in Delhi, this article will guide you through its benefits, features, and how it can help grow your business.

What is Bulk SMS Marketing?

Bulk SMS marketing is a technique that allows businesses to send thousands of text messages to their target audience simultaneously. It is widely used for promotional campaigns, transactional alerts, and customer engagement. Businesses across various industries leverage bulk SMS services to communicate directly with their customers in a cost-effective manner.

Why Choose Bulk SMS in Delhi?

Delhi, being the capital of India and a major commercial hub, offers a vast market for businesses. Whether you run a small enterprise or a large corporation, bulk SMS in Delhi can help you reach your customers quickly and efficiently. Here are some key reasons to opt for bulk SMS services in Delhi:

1. Instant Communication

With a high mobile penetration rate, SMS is one of the fastest ways to reach your customers. Unlike emails that may go unread, SMS has a 98% open rate within minutes of delivery.

2. Cost-Effective Marketing

Bulk SMS is a highly affordable marketing tool compared to other forms of advertising, such as TV, print, or digital ads. You can reach thousands of customers at a fraction of the cost.

3. High Engagement Rate

Text messages have a higher engagement rate compared to emails or social media posts. Since people check their phones frequently, SMS marketing ensures better customer interaction.

4. Personalized Messaging

Businesses can personalize their messages based on customer preferences, demographics, and buying behaviors. This leads to better response rates and increased customer loyalty.

5. Wide Reach

Delhi has a diverse and tech-savvy population. Bulk SMS enables businesses to target customers in different regions of the city without geographical restrictions.

Types of Bulk SMS Services

Depending on your business needs, you can choose from different types of bulk SMS services:

1. Promotional SMS

Promotional bulk SMS is used for marketing and advertising purposes. Businesses send discount offers, product launches, event promotions, and special deals to potential customers.

2. Transactional SMS

Transactional SMS is used for sending important updates such as order confirmations, OTPs, banking alerts, and customer notifications. These messages are sent to registered users and do not require DND (Do Not Disturb) approval.

3. OTP SMS

One-time password (OTP) SMS is crucial for authentication purposes. E-commerce websites, banking institutions, and online services use OTP SMS for secure login and transactions.

4. Voice SMS

Voice SMS allows businesses to send pre-recorded voice messages to multiple recipients, making it a great tool for political campaigns, customer feedback, and event reminders.

How to Choose the Best Bulk SMS Service Provider in Delhi?

With numerous bulk SMS providers in Delhi, choosing the right one can be overwhelming. Here are some factors to consider:

1. Reliability and Delivery Rate

Choose a provider that offers high delivery rates and ensures your messages reach the intended recipients without delay.

2. User-Friendly Interface

A good bulk SMS platform should be easy to use, allowing you to schedule campaigns, track performance, and manage contacts efficiently.

3. API Integration

If you run an e-commerce or software-based business, API integration with your website or application is essential for automated messaging.

4. Affordable Pricing

Compare pricing plans and select a service that offers the best value for money.

5. Customer Support

Ensure the provider offers 24/7 customer support to address any technical issues or service disruptions.

How to Get Started with Bulk SMS in Delhi?

Starting your bulk SMS campaign is simple. Follow these steps:

Select a reliable bulk SMS provider – Research and choose a reputed service provider in Delhi.

Sign up and create an account – Register with the service and set up your account.

Upload your contact list – Import your customer database for targeted messaging.

Draft your message – Keep your message short, clear, and engaging.

Schedule or send instantly – Choose to send messages immediately or schedule them for later.

Monitor performance – Use analytics tools to track message delivery and customer engagement.

Final Thoughts

Bulk SMS marketing is a powerful tool for businesses looking to enhance their reach and customer engagement. If you're planning to leverage bulk SMS in Delhi, ensure you choose a reliable provider that offers excellent service at competitive rates. Whether you're running promotional campaigns or sending transactional updates, bulk SMS can significantly improve your communication strategy and business growth.

Start using bulk SMS today and take your business marketing to the next level.

[rahulverma45]

SMS Firewall Market Comprehensive Shares, Historical Trends And Forecast By 2032

The SMS Firewall Market revenues were estimated at USD 2.3 Billion in 2021 and is anticipated to grow at a CAGR of 6.3% from 2022 to 2032, according to a recently published Future Market Insights report. By the end of 2032, the market is expected to reach a valuation of USD 4.6 Billion.

A2P messaging is a type of SMS in which a message is sent to an individual through an application or software program. This technology is utilized across many industries, including banking, commerce and retail, and government & education, as it helps to link these industries to their consumers efficiently and cost-effectively, which is boosting revenue growth in this area.

Request a Sample Copy of the SMS Firewall Market Report

The increased usage of A2P messaging by different industries for delivering One-time Passwords transaction alerts, government notifications, programs, discounts, reports, reminders, and verification codes is raising its demand, which is likely to fuel revenue development in this segment.

A2P is a machine-to-human technological solution that requires technical assistance to avoid security breaches and protect against cyberattacks or destructive viruses. SMS firewalls safeguard messages by evaluating and categorizing all messages and preventing any grey routes which may develop, which is another important element projected to raise its demand in different projects and hence contribute to the segment’s revenue growth.

Infobip, for example, offers the A2P SMS type to deliver services such as verification SMS, notification upgrades, passcode resetting links, OTPs, and others. They communicate with clients through more dependable messaging options. There are numerous SS7-based SMS varieties, such as on-net as well as off-net, which has expanded mobile network operators’ usage of firewalls to categorize and evaluate safe communications.

Key Takeaways from the Market Study

Global SMS Firewall Market is expected to reach a market size of USD 2.5 Billion by 2022.

In terms of Components, the SMS Firewall Platforms segment is expected to account for the highest CAGR of 5.9% during the forecast period.

In terms of Deployment Mode, the Cloud segment is expected to have the highest CAGR rate of 5.6% during the forecast period.

United States to remain the most dominant market with absolute dollar growth opportunity of USD 639.6 Million during 2022 – 2032.

The market in U.S. is set to experience the highest CAGR of 5.8% during the 2022-2032 forecast period.

Competitive Landscape

Some of the key SMS Firewall providers include Comviva, Infobip, Mobileum, Sinch, Proofpoint, Belgacom ICS, AMD Telecom S.A., Tata Communications, Proofpoint, Inc., Tango Telecom Ltd, Cellusys, and Syniverse Technologies LLC.

Recent market developments include:

In November 2021, Infobip Group, a provider of cloud communications platform for customer interaction and CPaaS solutions, announced the signing of a formal deal with global VoIP supplier Peerless Network. It was the company’s fourth acquisition in less than a year. The acquisition is planned to close in 2022, subject to regulatory clearances, and will be funded using a mixture of Infobip shares alongwith cash. Peerless Network’s management will merge some of its assets with Infobip. The agreement expands Infobip’s voice footprint in the United States and makes Peerless clients eligible for its world-class array of CPaaS technologies, enabling high-quality interaction across the customer experience.

In June 2021, Mobileum Inc., a global leader in analytics technology solutions for roaming as well as network security, services, testing, risk management, and monitoring, announced the acquisition of Developing Solutions which is a network testing solution and software provider specializing in network testing for load as well as lab use instances covering 3G, 4G, 5G, and IP Multimedia Subsystem. The takeover of Developing Solutions is part of Mobileum’s growth strategy, which includes the development of a telecom-focused analytics solution with a robust testing facility and a broad set of network access points, allowing operators to optimize operational efficiency & improve consumer experience as they shift to 5G and next-generation networks.

In November 2020, Sinch AB, a worldwide pioneer in cloud communication for mobile customer interaction, announced the completion of its takeover of SAP Digital Interconnect, a subsidiary inside SAP.

More Insights Available

Future Market Insights, in its new offering, presents an unbiased analysis of the SMS Firewall Market, presenting historical market data (2015-2021) and forecast statistics for the period of 2022-2032.

The study reveals extensive growth in SMS Firewall Market in terms of SMS Firewall Market by SMS Firewall Market by Component (SMS Firewall Platforms, Services), SMS Type (A2P Messages, P2A Messages), SMS Traffic (National SMS Traffic, International SMS Traffic), Deployment Mode (Cloud, On-premises), and across five regions (North America, Latin America, Europe, Asia Pacific, Middle East & Africa).

Market Segments Covered in SMS Firewall Market Analysis

By Component:

SMS Firewall Platforms

Services

Professional Services

Managed Services

By SMS Type:

A2P SMS Firewall

P2P SMS Firewall

By SMS Traffic:

National SMS Traffic

International SMS Traffic

By Deployment Mode:

Cloud SMS Firewall

On-premisesSMS Firewall

By Region:

North America

Europe

Asia Pacific

Middle East and Africa

Latin America

[weingenioustechnocrats]

TOP 10 MOBILE APP DEVELOPMENT TRENDS FOR 2024

The industry has come a long way since the emergence of smartphones, and technology is pushing it forward every year. In today’s world, mobile app development services are critical for businesses to make cash. Similarly, young developers and businesses must keep linked to the industry in order to comprehend app development trends. Otherwise, you’ll revert to old habits and come to regret it later.

We’ve compiled a list of the top mobile app development trends for 2024 in today’s blog. The information will undoubtedly aid you in cutting your development costs, shortening development time, and creating useful apps, among other things.

Top 10 mobile app development trends for 2024

#1 3D UI Elements Are Making A Comeback Over Flat Material UI

3D illustrations will undoubtedly return in 2021. (already in). Furthermore, 3D tools have made it even easier for designers to create something in 3D. In large-screen animations, the interface is extensively employed. Aside from that, the use of glass morphism elevates the design to new heights. As a result, 3D UI with blurring and vibrant colours is currently ruling the industry and will continue to do so in the near future.

#2 Augmented Reality Is Playing A Key Role In Visualizing Products

Around 600 million active AR devices were reported in 2020, and this number is expected to rise in the next few years. Users all across the world are adopting and preferring the technology. Smart glasses have become a popular AR product over the previous decade. In the approaching years, we can also expect more AR goods based on mobile apps.

#3 Audio-Based Interaction Mobile Apps

Companies are resorting to the newly adopted creative technology after the popularity of Clubhouse, the audio-only social media app. The smartphone software facilitates live conversation and voice chat room participation by allowing users to listen or talk alone (no video involved). The services promote audio conferencing (calls and teleconferences) between persons in different locations with the objective of connecting them and making communication easier.

#4 Flutter Is Taking Over The Hybrid Mobile App Development Framework

Hybrid mobile apps are becoming more common than native apps these days. That is, instead of using different programming languages for iOS and Android app creation, app developers use the same codes. Facebook’s React Native technology was popular in the past, but things have changed since the release of Google’s Flutter 2.0. Flutter has greatly enhanced the user interface, performance, Firebase support, and other features.

#5 Artificial Intelligence And Machine Learning

Content recommendation and cross-selling products on mobile apps are both aided by AI/ML. Some of the most powerful and extensively used AI parts that we have seen so far include Apple’s Siri, Google Assistant, and Replica. Similarly, IT businesses can gradually implement AI and machine learning in agriculture, banking, and healthcare. These are techniques to learn human behavior in order to better understand our lives and provide better products and services. We can already see how chatbots are changing customer service for many businesses; expect a lot more in the future!

#6 OTP Based Login Is Now Preferred Over Making Users Remember Passwords

With the rise in cyber-attacks, people will find it difficult to trust third-party apps with their personal information. Many cybersecurity companies have also advised users not to save credit card or financial information on any site. Furthermore, once hackers gain access to a company’s server, they can easily acquire users’ credentials. Even worse, users should be concerned if they use the same password for their email and other accounts.

#7 App Data Privacy Will Become The Key Focus For Apple And Google Against Abuse

We all know how quickly corporations turned to digitalization during the epidemic, and how this transformation posed certain privacy issues for apps. Similarly, Apple has argued that the user tracking permission is intended to increase user transparency. As a result, developers must obtain users’ permission to track their whereabouts. By the end of 2024, this would be implemented. Similarly, we might have the same experience with Google. Zero-trust design, cybersecurity implementation due to increased cloud adoption, and precise user control over app data are some of the other app privacy implementations.

#8 Cloud-Based Apps

Over the last few years, cloud technology has advanced dramatically. As service providers invest in more efficient cloud infrastructure, cloud storage is becoming more affordable. In 2024, cloud technology will be the backbone of mobile app development. Many of the things we do on applications now, such as booking a cab or ordering meals, rely on cloud technology. Web hosting has become more affordable, load efficient, and accessible thanks to the cloud. As a result, the mobile technology trend has been quickly adopted.

#9 Foldable Hardware Friendly Apps

Samsung’s foldable OLED display is poised to shake up the smartphone market and usher in a slew of new smartphone experiences. Developing apps that fully utilize the capabilities of these foldable phones will put you ahead of the pack. The app should be responsive, and it should be able to expand as the screen size increases. On the larger screen, you can also have it launch additional tabs or menus. In short, foldable screens can provide mobile app developers with numerous opportunities.

#10 Blockchain Technology

During the cryptocurrency boom, we first heard about Blockchain. However, technology has advanced significantly and is now relevant in a variety of fields. It is rapidly expanding, and by 2024, it is predicted to generate $20 billion in sales. Blockchain is also important in the creation of mobile apps. These days, decentralized apps are popular. There are roughly 70 million blockchain wallets in circulation, with mobile wallets being the most popular.

Final notes

Every organization can easily endure the cost of mobile app development and produce it at a much lower cost with less development time thanks to contemporary tools and technology.

For online and mobile app development, get in touch with Weingenious Technocrats. Let’s turn your ideas into a solid mobile application!

[rohitpalan]

Speech Analytics in the Healthcare Sector

The Speech and Voice Analytics Market incomes were assessed at US$ 1.8 Bn in 2021 and is expected to develop at a CAGR of 22.3% from 2022-2032, as per an as of late distributed Future Market Insights report. Toward the finish of 2032, the market is supposed to arrive at a valuation of US$ 16.2 Bn.

Banks can offer normal, human-like conversations and satisfying commitment with clients by coordinating speech innovation with telephone banking. Banking firms focus on development to further develop their web banking offices. Beforehand, they depended on tedious and badly arranged techniques, for example, secret word verification, security questions, and One-Time Passwords (OTPs).

This situation, however, is evolving. Banks have perceived the need of supporting client experience and reinforcing security by integrating speech acknowledgment innovation into portable applications. Monetary help organizations, for example, Barclays Bank, United Services Automobile Association (USAA), and ING Bank have proactively started offering voice confirmation administrations to their clients to further develop the client experience, and they have gotten an ideal response.

Download Sample Copy of Report @ https://www.futuremarketinsights.com/reports/sample/rep-gb-14966

As per a FICO survey acted in the United States and Canada, 65% of Americans and 64% of Canadians were happy with uncovering their biometric data in 2020, demonstrating trust in biometric security. Barclays Bank participated close by Nuance Communications (US) in April 2020 to carry out a voice-biometric framework connected with regular language handling (NLP) to check clients via telephone.

The bank says that customer complaints about security have been decreased by 90%, and that average contact time has been lowered by 15%. HSBC has become the first bank to employ speech recognition for banking clients in February 2019. It has made a fundamental step toward the establishment of biometric banking.

Korean bank IBK also implements a biometric speech identification system that is dependent on speech recognition technology, allowing customer service centers to authenticate IDs in 15 seconds. Such advancements are likely to increase the need for speech analytics.

Key Takeaways from the Market Study

Global Speech and Voice Analytics Market is expected to reach a market size of US$ 2.2 Bn by 2022.

In terms of Component, the Solutions segment is expected to have the highest CAGR rate of 20.9% during the forecast period.

In terms of Deployment Mode, the Cloud segment is expected to have the highest CAGR rate of 19.9% during the forecast period.

United States is likely to remain the most dominant market with an absolute dollar growth opportunity of US$ 4.5 Bn during 2022 – 2032.

The market in U.S. is set to experience the highest CAGR of 21.6% during the forecast period.

“During the projected period, the rise of Solutions in terms of the component can become a key driver in raising the Speech and Voice Analytics Market revenue.” comments a Future Market Insights analyst.

 Competitive Landscape

The Speech and Voice Analytics Market is highly concentrated, with only a few competitors accounting for the vast majority of the market share. The established firms are attempting to obtain supremacy in this sector. These firms are increasing their profits and market shares through smart joint projects. Some development in the Speech and Voice Analytics Market include:

Ask Us Your Questions About This Report @ https://www.futuremarketinsights.com/ask-question/rep-gb-14966

In August 2021, Avaya, a leading company in solutions to improve and enhance communications and collaboration, declared the acquisition of CTIntegrations, a U.S.-based specialist contact center system integration, and software development firm. CTIntegrations also announced to expand Avaya’s digital capabilities for its large contact center client base and enhanced the Avaya OneCloud AI-powered experience platform.

In December 2021, Genesys Telecommunications, a provider of customer experience management, announced that it has completed the takeover of Pointillist and Exceed.ai. Exceed.ai, renowned for its established intelligence lead activation and discussion processor, and Pointillist, known for its award-winning experience management platform, will fast-track how organizations communicate with consumers across the sales, marketing, and service lifecycle.

More Insights Available

Future Market Insights, in its new offering, presents an unbiased analysis of the Speech and Voice Analytics Market, presenting historical market data (2017-2021) and forecast statistics for the period of 2022-2032.

The study reveals extensive growth in the Speech and Voice Analytics Market in terms of Components (Solutions (Speech Engine, Indexing and Query Tools, Reporting and Visualization Tools, Quality Management, Root Cause Analysis, Other Solutions (Emotion Detection and Workforce Optimization)), Services (Managed Services, Professional Services)), Application (Customer Experience Management, Call Monitoring and Summarization, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Sentiment Analysis, Other Applications), Deployment Mode (On-premises, Cloud), Organization Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), Vertical (Banking Finance Services and Insurance (BFSI), IT and Telecom, Media and Entertainment, Healthcare and Life Sciences, Retail and E-Commerce, Travel and Hospitality, Government and Defence, Other Verticals), and across five regions (North America, Latin America, Europe, Asia Pacific, Middle East & Africa (MEA)).

Ask for Customization @ https://www.futuremarketinsights.com/customization-available/rep-gb-14966

Market Segments Covered in Speech and Voice Analytics Market Analysis

By Component:

Solutions

Speech Engine

Indexing and Query Tools

Reporting and Visualization Tools

Quality Management

Root Cause Analysis

Other Solutions

Services

Professional Services

Managed Services

By Application:

Customer Experience Management

Call Monitoring and Summarization

Agent Performance Monitoring

Sales and Marketing Management

Risk and Compliance Management

Sentiment Analysis

Other Applications

By Deployment Mode:

On-premises

Cloud

By Organization Size:

Large enterprises

Small and Medium-sized Enterprises (SMEs)

By Vertical:

Banking Finance Services and Insurance (BFSI)

IT and Telecom

Media and Entertainment

Healthcare and Life Sciences

Retail and E-Commerce

Travel and Hospitality

Government and Defence

Other Verticals

By Region:

North America

Europe

Asia Pacific

Middle East and Africa

Latin America

[lorirwritesfanfic]

Long Distance Love - Part 1: A Rehearsal

Author's note: This submission to day one of @rodappreciationweek​ is also part of the OTP asks I'm answering with stories. [Leading characters are owned by Pixelberry Studios and original characters are creations of this author]

Book: Ride or Die Characters: Logan, MC (Carla), Toby, Darius, Riya, Vaughn Pairing: Logan x MC (Carla) Rating: T Word count: 1088 Reading time: ~4 min Summary: A pastime activity Carla shares with Logan evokes feelings she has been keeping to herself. Based on the prompts: Ride or Die Appreciation Week: day one - Logan / OTP question meme #28: What do they do when they’re away from each other? 

The rattle of keys echoes in the hallway as Carla hastily attempts to open the door to her room in Langston dorms. Though she has some free time to spare after lunch, she knows he doesn't. And nothing could get in the way of their plans for the day.

Once the door opens, she walks in, kicks off her shoes to the side and fishes her laptop from her messenger bag, putting it on her desk as she sits down. Her phone rings. Putting her earbuds on, she answers before the third ring.

"Hey! Sorry I'm late... Professor Caldwell left me in charge of his freshman class and they had a test today. There was this girl who took forever to finish her test and I swear I was about to snatch the paper and kick her out of the classroom," she explains opening her laptop and clicking on the videogame software.

His laughter reverberates in her ear, making her stomach flutter. Perhaps it's the many miles apart. Or maybe it's because she yearns to see him, his eyes closing slightly and lips curving upwards, softening his features as he throws his head back in amusement. Or both. Most likely, both.

"Don't be mean to freshmen, babe..."

"These kids have to learn how to make fast decisions at some point, Logan!" She insists. "I'm about to get in. Where are you?" She says clicking on the game icon.

"Meet me at Prontera Sanctuary."

"Okay." Once the game loads, her little female biochemist moves on the screen towards the pixelated building and stops before her boyfriend's tiny rogue character.

"Hey there, beautiful. Fancy seeing you here."

"Hi! You look nice. Going somewhere special?"

"I have a wedding to attend. Wanna be my date?"

"I'd love to."

"Cool. I have two gifts for you. You can't attend weddings without them."

"Oh?"

Through the game, Logan sends her an ivory princess and a diamond.

"How fancy! Do I put them on now or...?"

"Don't worry about it. We'll wear them automatically once the ceremony ends."

"Okay."

"Now let's talk to the NPC so we can start. By the way, we should hang up the phone and talk through Steam. We're going to have guests."

"Guests?"

She can almost see the smug grin on his face as he says. "You'll see."

Once they hang up, Carla connects her earbuds to the voice chat in the game platform and does as she's told. She then follows her boyfriend's character towards the altar of the sanctuary, where a NPC priest and a few other players are waiting nearby. Soon, four new players are added to their chat.

"Oh hey! The bride and groom are here!" Darius cheers.

"This is so exciting!" Toby cheers.

"Finally! The catering service here isn't that good," Vaugh jokes.

Five distinct laughs reach Carla's ears. "I can't believe you guys are here!"

"We couldn't miss your pixelated wedding day. Besides, I like it here. Everything is so cute and I get to kill stuff," Riya adds.

More laughter comes through the earbuds. Carla can't help but smile. She wasn’t expecting this, yet it feels so right.

"Are you ready, babe?" Logan asks.

"Yeah."

"Let's get married then."

Their characters approach the priest and the small ceremony starts.

"Dearly beloved, we're gathered here in the sight of the Gods and in the face of this company—" Toby says in a lower tone.

Logan and Carla chuckle.

"What are you doing, dude?" Darius inquires.

"Uh, I don't know... Everyone got really quiet all of a sudden..."

"That's because the ceremony is in text. Besides, you're not even saying what the priest says!"

"They're clicking too fast. It's hard to keep up..."

"Will you two shush? I'm trying to watch it here." Riya berates.

A few seconds later, church bells chime and Logan's and Carla's characters leave their usual class garments to wear a tuxedo and a wedding dress.

"Yay! Congrats you two!" Darius praises.

"Congrats! Now you can teleport to be close and save each other during fights and guild wars," Vaughn says.

"Which is basically what they do all the time. Minus the teleport part, of course," Riya comments.

"Still sounds like relationship goals to me," Toby reckons.

More laughter comes through the earbuds. As her friends said their farewells, a blissful feeling grows inside Carla. It may be just a game she plays with her boyfriend to pass the time when they're away from each other, but somehow that little fictional celebration brought up a wish she has been keeping to herself for a while.

Her phone rings again, this time for a video call. And as always, she picks it up immediately.

"Hey, wife," Logan says as he winks at her.

"Hey," she replies with a timid smile.

"Did you have fun at the wedding?"

"Yeah. It was so cute. And it was nice that you called the guys to join. I didn't know Darius and Riya played Ragnarok."

"Riya started today. She's loving the idea of becoming a thief."

Carla chuckles softly, supporting her chin on her elbow.

"I can see the wheels turning inside your head from here, you know..."

"Huh?"

"What are you thinking about?"

"It's nothing..."

Logan arches an eyebrow.

"It's a silly idea. You have to go now, don't you? We can talk about that once you arrive in Detroit."

"I always can make time to hear you out. Tell me what you’re thinking about."

"Okay..." Carla shifts on her seat. "I know this is just a game and we're not really married, but... It was really nice."

"Did you think about how it would be for real too?"

"I— Wait, did you think about it?" Her eyes go round in surprise.

"Of course I did. The marriage skills in the game are just a bonus."

"So this was like a wedding rehearsal."

"Yeah... The chibi version of us with teleportation powers."

Her cheeks heat as she giggles.

"Do you really think we can do it someday?"

"Yeah... Hopefully, after I graduate and get a job."

"So, two years?"

"Give or take."

His lips curl up in a secretive grin.

"Oh, I know that smile… What are you thinking about?"

"Just figuring out what regular jobs I could get until then..."

"You can be a house husband for all I care."

"I'm going to remind you of that in two years," he jokes.

"Just be at a real altar with me in two years. We'll figure out the rest later."

"Will do.” Logan beams. He then glances at the watch on his wrist and back at her. “I have to go now. I’ll call you when I arrive in Detroit."

"Okay. Be safe on the road."

"Always. Love you."

“Love you too.”

Once he disconnects, Carla sits back in the chair and sighs contently. In two years, a lot can happen. Still, she knows both of them will make sure nothing gets in their way.

[gravitas-ai]

Chatbots are revolutionizing the banking sector

A chatbot is an artificial intelligence software, which can perform a conversation with a customer, in a natural language just like another person through applications, websites, Android apps, messaging or even through a mobile phone. The human speech is converted into a short text by a bot using its computer ability, and it is given to a chat robot. It is just a computer program that can simulate human conversations. Numerous applications utilize chatbots to enhance the performance of the system. Various areas where chatbots are used are banking sector, E-commerce websites, food sites, weather forecasting, personal finance assistance, etc.

Chatbots in the banking industry

The banking industry is one of the earliest adopters of chatbots in its operations. A study from Juniper Research predicts that the success rate of chatbot interactions in the banking industry will reach 90% by 2022. These bots are sophisticated computer programs specially designed to interact with customers similarly as humans, to improve the performance of the system, by saving a lot of human effort and time.

Chatbots are equipped with artificial intelligence and machine learning and have come a long way since ELIZA, which was the first chatbot in 1966. Now, chatbots have become a crucial part of the banking industry, by helping banks optimize their services. These ‘artificial humans’ are revolutionizing the banking sector, in the best way ever discovered.

Intensifying the satisfaction of customers

Chatbots are helping banks to intensify and enhance customer satisfaction. They provide answers to the customers’ queries about their bank-related activities within seconds. Now, most of the customers want instant replies to their queries and their queries are put in a queue in case of a greater number of calls by an IVR (Interactive Voice Response) system. Customers, pressed for time, may find this undesirable. In these kinds of situations, chatbots play a crucial role, by providing solutions to the customers in real-time.

Chatbots can easily answer the common queries related to account balance, balance transfer, utility payments, ATM locator, etc., within a very little amount of time, which customers will probably expect. With predictive analytics, the chatbots pick up the customer’s calls and answers automatically, without any human intervention. This feature of chatbots will reduce human effort and makes life easier in any sector where chatbots are implemented.

Also, some banks have developed the chatbots which can help the customers in blocking their debit cards instantly when someone has stolen their card or they lost it. They will ask the customers about the information about their card. Then chatbot can validate the details and sends an OTP to the registered phone number, to block one’s card. Once fed, the card gets blocked within no time. Chatbots provide continuous and uninterrupted 24x7 services, which creates a meaningful relationship between customers and chatbots.

Chatbots help in suggesting solutions and products

Chatbots are becoming more action-oriented because of sophistication. Apart from answering common queries of customers, which are related to banking operations, now they went a step further and suggesting customized solutions and products to the customers. For example, if a customer is asking queries about home loan or loan against any property, then chatbot will list out all such products which are offered by the bank.

Moreover, they also help the customers to calculate their loan eligibility and the loan amount based on the inputs given by the customers. This kind of implementation in the banking sector will go a long way in enhancing the revenues for banks in the long run.

The improved focus of banks on areas which need human intervention 

As the chatbots are capable of dealing with the common queries of the customers related to bank operations, bank representatives can comfortably focus on the areas which need human intervention. For example, helping customers to know the nuances of their offerings and how it can affect their overall financial health. Bank representatives can deal with these kinds of human interventions with chatbots helping them with all the common services, which can replace humans with bots.

Though they have been a disruptor for the industry, it is not possible to replace humans with the chatbots completely. As most of the customers after having general knowledge about the products would naturally want face-to-face interaction with the concerned representatives to know the finer aspects about the product, which a chatbot cannot provide to the customers. So, chatbots are helpful only up to a certain extent, but not beyond its limits.

For an instance, if it’s a loan after knowing the basic information about the eligibility and the amount of the loan, any customer would generally prefer a direct discussion with bank authorities related to the flexibility of rate of interest, tenure, processing and prepayment charges among others, which cannot be done by using the chatbots. Since chatbots cannot behave as a human 100%, they do have such limitations in any sectors. But they can perform all the basic conversation most effectively. So, good service of chatbots can be utilized up to the extent of their capabilities. Beyond these basic services, we need a real bank representative to perform face-to-face conversations related to next level details about any service or product.

Chatbots saving banks at hard times

Chatbots are capable of handling multiple queries at the same time. In a single month, the bots that are deployed by the bank can process millions of queries simultaneously without any interruptions. It would be very expensive and time-consuming to appoint some agents to handle such common queries. So, bots are helping banks to save up-front costs and the Juniper Research study suggests that banks could save over USD 8 billion by 2022, with the help of chatbots.

Hence, bots are capable to save a large number of expenses of a bank and also, they can save a lot of time, which can be utilized for further bank operations. This would enhance the performance of a bank system. Banks are deploying the chatbots on their websites and messengers on social media platforms such as Facebook, Instagram whereby their customers can type their queries and find the solutions to their queries.

Summary

Chatbots' capacity of processing multiple queries simultaneously make the banks to highly depend on them. This would reduce the time taken by humans for such operations.

Sumit Kumar, Co-Founder & CEO, Gravitas AI

www.gravitas.bot

[bluewavesmedia-blog]

VOICE CAMPAIGN FOR ELECTION in Kolkata - Bluewaves Media

Many small businesses have many questions on IVR such as what is IVR service, what are the benefits of IVR service etc. In short Interactive voice response (IVR) is a type of service that helps customers or callers to route their calls to the appropriate agent. It let the client follow the preloaded instructions and select the right button to speak with the right agent from a specific department.

IVR Software IVR software is a software system that allows a computer to communicate with a human being through the use of voice and DTMF tones input via a keypad. IVR allows the customer to interact with the organization's host system with a telephone keypad.

Sign Up For A Free Trial of Cloud Call Center Software & Tune-Up Your Business for Performance & Efficiency! Your Name (required) Your Email (required) Phone Phone Country

IVR service in Kolkata enables communication processes like segmentation, identifications and call routing. It is simple, effective, budget-friendly software that helps to increase productivity inside any organization.

7 Must-Have Features Of IVR System For Small Business In simple terms, a feature is something that represents the quality of a product or service. In the software industry features are the most important aspects to judge a product or service. IVR system is a type of software system that is used in the call center business. There are many features of an IVR system available today. But here we will discuss 7 basic features of an IVR system for small businesses.

1. Fax To Mail IVR service allows its customers to send and receive faxes. It permits you to receive faxes in your mail ID. Therefore you can access this service from any geographical distribution.

2. Out Dial Prompting IVR system for small businesses has the feature of out dial prompting. This means when your customers are busy you will be able to switch to another option.

3. Launch Program IVR is capable of running multiple programs or calls whenever you wish. This feature can be utilized in a few reasonable courses including running scratchpad, infection filter, circling defragmentation, and backing up.

4. Web-Based Reporting The web-based reporting feature has a user-friendly interface that allows you to the graphs of calls on an hourly to yearly basis. You will be able to send invoices to customers through this software. You can set the time zone, create the summary report and view the details of your customer instantly.

5. High Call Flows Interactive voice response (IVR) can be a great option for small businesses to create high call flows. IVR is an automated voice system that lets your customer engagement with various prompting processes when your agents are busy attending other calls.

6. Touchtone Detection This feature helps the customer to choose from a selection entering pin code, enter OTP, etc. The touch-tone feature of IVR is quick and user-friendly that enables small businesses to manage their customer service.

7. Call Transferring IVR system allows small businesses to transfer the call of the callers easily. You can transfer the call with an automated transfer call means the call transfer automatically through the touch of a keypad. You can also supervise the call transferring.

Once I was in London, where I met an old friend of mine. As you know I am an enthusiast who loves to discuss various software-related topics, there also I showed my nature. I mean I discussed some cold and idiotic things on call center software. In the end, my friend looked at me like a Chinese lama and asked what is IVR service, why it is there yadda yadda yadda. I said, I narrated the whole Ramayana and you are asking whether Sita is a man or woman. I finally said to go and read my blog. Well, if you have read it, please tell me whether Sita is here or not. I mean whether IVR service is described in this article or not.

[voiceapisolutions]

voice based otp services software in india

Sinch provides voice-based OTP services software in India, offering secure and efficient two-factor authentication solutions. Businesses can deliver OTPs to users via phone using Sinch's Voice OTP service. That way, authentication will not be out of reach for those in an area with limited internet connectivity. The service is designed for high reliability and calability and can be used in the banking, e-commerce, and telecom industries. By leveraging Sinch's global communication platform, businesses can offer an easy, secure, and cost-effective way to authenticate users while maintaining privacy and regulations.

[bulksmsinuae]

 Bulk SMS Gateway In Saudi | Best Bulk SMS Service In Saudi

 Bulk SMS Gateway In Saudi | Best Bulk SMS Service In Saudi

Get the Best Bulk SMS Gateway in UAE for reliable and efficient mass messaging. Send SMS to your target audience with our top-rated Bulk SMS Service.

What is Bulk SMS Marketing?

Definition of Bulk SMS Marketing

Bulk SMS marketing is a digital marketing strategy that involves sending large volumes of SMS messages to a group of recipients at once. It is an effective way for businesses to communicate with their target audience, promote their products or services, and increase customer engagement. Bulk SMS marketing is cost-effective, customizable, and has high open rates, which makes it a popular choice for businesses of all sizes. This marketing technique allows companies to deliver targeted messages directly to their customers' mobile phones, ensuring maximum visibility and engagement. With the help of a reliable bulk SMS company, businesses can create and execute successful SMS campaigns to drive sales and grow their customer base.

Best Bulk SMS Click Here :- Bulk SMS In UAE | Leading SMS Company In UAE

How it Works

Bulk SMS works by allowing businesses to send a large volume of SMS messages to multiple recipients at once. This is done through a bulk SMS gateway, which is a software platform that connects businesses with mobile network operators. The gateway is responsible for delivering the SMS messages to the intended recipients.

To send bulk SMS messages, businesses first need to create a message and upload a list of contacts to the gateway. The gateway then sends the message to all the contacts on the list simultaneously.

Bulk SMS messages can be customized with unique content and personalized information such as the recipient's name, location, or purchase history. This allows businesses to create targeted and relevant messages that are more likely to engage customers and drive sales.

Bulk SMS can be used for a variety of purposes, including promotional campaigns, customer support, reminders, alerts, and more. With its high open rates and instant delivery, bulk SMS is a powerful marketing tool that can help businesses reach their target audience and achieve their marketing goals.

Types of Bulk SMS Services

There are different types of bulk SMS services that businesses can choose from based on their specific needs and goals. Here are some of the most common types:

Promotional SMS: These are SMS messages that are sent to promote a product, service, or offer. They are typically used for marketing purposes and can include a call-to-action to encourage recipients to take action, such as making a purchase or visiting a website.

Transactional SMS: These are SMS messages that are sent to provide information or updates related to a transaction. Examples include order confirmations, delivery notifications, and password resets.

OTP SMS: These are one-time passwords that are sent via SMS for authentication purposes. OTP SMS is commonly used for online transactions, account logins, and other secure processes.

Voice SMS: These are SMS messages that are delivered as voice messages. They are useful for reaching audiences who may not be able to read or access text messages, such as those with visual impairments.

Two-way SMS: These are SMS messages that enable two-way communication between businesses and customers. This allows customers to respond to messages or initiate conversations with businesses, making it a useful tool for customer support and engagement.

International SMS: These are SMS messages that are sent to international recipients. International SMS can be more expensive than domestic SMS, but it is necessary for businesses that operate globally or have an international customer base.

By choosing the right type of bulk SMS service, businesses can create effective and targeted SMS campaigns that reach their desired audience and achieve their marketing goals.

Benefits of Bulk SMS Marketing

Certainly, I can help with that! Here are some benefits of bulk SMS that can contribute to high open rates:

Direct and immediate delivery: SMS messages are delivered directly to the recipient's mobile phone, ensuring they see your message immediately. This immediacy can help increase open rates as people are more likely to read a message that they receive right away.

High open rates: SMS has a significantly higher open rate than email or other forms of marketing, with over 90% of text messages being opened and read within minutes of receipt.

Cost-effective: Bulk SMS is a cost-effective marketing strategy compared to other forms of marketing such as TV, radio, or print media. With low cost per SMS and high open rates, bulk SMS can provide a higher return on investment (ROI).

Personalization: With the ability to personalize messages, businesses can create targeted campaigns based on demographics, interests, or behaviors. Personalized messages are more likely to resonate with recipients and encourage them to take action.

Increased engagement: SMS campaigns can include links to websites or landing pages, making it easy for recipients to take action. This can result in increased engagement and conversions for businesses.

Overall, these benefits of bulk SMS can contribute to high open rates and provide an effective marketing strategy for businesses to reach their customers.

Choosing the Right Bulk SMS Company in UAE

Sure, I'd be happy to help with your question!

Choosing the right bulk SMS company in the UAE can be a critical decision for businesses. Here are some factors to consider when selecting a bulk SMS company in the UAE:

Reputation and reliability: Look for a reputable and reliable bulk SMS company with a track record of delivering messages consistently and on time.

Cost-effectiveness: Compare prices of different bulk SMS companies to ensure that you are getting the best value for your money. However, keep in mind that the cheapest option may not always be the best in terms of reliability and service quality.

User-friendly interface: Choose a bulk SMS company with a user-friendly interface that makes it easy to create and send SMS campaigns. A good interface should provide features like personalization, scheduling, and reporting.

Customer support: Make sure the bulk SMS company you choose has responsive and knowledgeable customer support to help you troubleshoot any issues that may arise.

Compliance: Ensure that the bulk SMS company complies with all relevant laws and regulations regarding SMS marketing in the UAE, including obtaining proper consent from recipients.

Security: Check that the bulk SMS company has measures in place to protect your data and ensure the security of your SMS campaigns.

By considering these factors, businesses can choose the right bulk SMS company in the UAE and leverage the benefits of SMS marketing to reach their customers effectively.

FAQs about Bulk SMS Marketing

How many SMS can I send at once?

The number of SMS messages that you can send at once depends on several factors, such as the capabilities of your SMS service provider and the type of SMS messaging you are using.

If you are sending SMS messages through a web-based SMS service, the maximum number of messages you can send at once will depend on the service's limitations. Some services may allow you to send hundreds or thousands of messages at once, while others may have a lower limit.

If you are sending SMS messages through your own mobile phone or device, the maximum number of messages you can send at once will depend on the device's capabilities and the limitations set by your mobile carrier. Some carriers may have limits on the number of messages that can be sent in a given period, while others may not.

It is important to note that when sending bulk SMS messages, it is generally recommended to send them in smaller batches to avoid being flagged as spam or overwhelming the recipient's phone. Most SMS service providers will have guidelines on the recommended maximum number of messages to send per batch.

Overall, the number of SMS messages you can send at once will vary depending on the specific circumstances and limitations of your SMS service provider and mobile carrier.

Is bulk SMS marketing legal in UAE?

Yes, bulk SMS marketing is legal in the UAE, but it is regulated by the Telecom Regulatory Authority (TRA) and must comply with certain regulations to avoid penalties and legal issues.

Businesses that want to engage in SMS marketing must obtain prior consent from the recipients before sending them any promotional messages. The consent must be obtained in a clear and unambiguous manner, and the recipient must be informed about the nature of the messages they will receive.

Additionally, SMS marketing messages must not contain any misleading or false information, and businesses must ensure that their SMS campaigns are relevant to the recipients and do not cause any harm or annoyance.

The TRA also requires businesses to provide an opt-out mechanism that allows recipients to easily and immediately unsubscribe from receiving further SMS messages.

Non-compliance with these regulations can result in fines or other penalties, so it is important for businesses to ensure that their SMS marketing campaigns comply with the relevant laws and regulations in the UAE.

Conclusion:

In conclusion, a reliable Bulk SMS Company in UAE can be an invaluable partner for businesses looking to reach their target audience and grow their business through SMS marketing. By choosing the right provider, you can benefit from high open rates, instant results, and increased customer loyalty. Remember to follow best practices and regulations to ensure success and compliance with local laws. Start exploring your options today and see the results for yourself!

[tanlasolutionslimited]

2023 CPAAS GUIDE OPPORTUNITIES, PERSPECTIVES, AND TRENDS

Intro (What is CpaaS?)

· How does CpaaS work?

· What are the benefits of using CpaaS?

· Who uses CpaaS?

· Differences between CPaaS, SaaS, and UCaaS

· What are some examples of CpaaS?

· Top CpaaS Companies in India

· A look at the future of CpaaS

Conclusion

Our world is more connected than ever. As our communication platforms evolve, individuals and enterprises are producing and consuming more data than ever before in the history of our species. For businesses looking to thrive in a hyper-digital world, it is essential to have a robust and efficient communication system.

Over the past few years, the rise of CPaaS (Communication Platform as a Service) technology has transformed the way businesses can interact with their customers. To put into context how rapidly the sector is emerging, Gartner estimates that the market will have around a 30% CAGR until the year 2026.

In this article, we will explore the CPaaS ecosystem, how it works, and what lies ahead in 2023 for this sector.

What is CPaaS?

CPaaS or “Communications Platform as a Service” refers to a cloud-based platform that enables rapid scaling of communication capabilities by automating customer interactions and seamless integration of channels such as voice, SMS, push notifications, email, RCS, and messaging platforms such as Facebook Messenger and WhatsApp, among others. All organizations use CPaaS in different forms — from a small t-shirt vendor providing shipping updates over WhatsApp to an e-commerce business like Flipkart sharing OTPs to a customer for delivery.

Traditionally, the term CPaaS referred to specialized solutions for SMS, email, etc.

However, with the rise of OTT players and the switch to the cloud, modern CPaaS solutions evolved to utilize AI and machine learning and can perform layered campaign testing, predicting friction points, and several other modules that greatly improve the time to market and provide a superior customer experience. When combined with automation, today’s CPaaS platforms can provide a powerful omnichannel stack for all business communication needs.

Since these systems are cloud-based, businesses that use them don’t need to remodel their existing infrastructure or hire costly technical experts to get them up and running. CPaaS providers such as Tanla offer ready-to-deploy solutions for enterprises with round-the-clock technical support.

How Does CPaaS Work?

CPaaS platforms provide a high degree of app customization by integrating customizable communications APIs and SDKs into your existing application.

What is an SDK?

SDK (Software Development Kit) is a tool for developers that contains APIs, code libraries, samples, developer documentation, and tools that make it possible to build applications quickly.

What is an API?

By using APIs, developers can incorporate external or third-party applications into a company’s existing infrastructure.

What is a Communications API?

Communications APIs allow businesses to embed text messages, voice calls, and other communication features into their product or application. They can help companies rapidly scale certain aspects of the business by removing the need to invest a lot of manpower and cost into reinventing the wheel. For example, instead of needing to hire developers who are experts at specific modalities such as SMS messaging or 2FA, businesses can use industry-standard communication APIs that provide these capabilities out of the box.

What are the benefits of using CPaaS?

A brand’s potential customer base might be using a wide variety of platforms such as WhatsApp, Instagram, Email, YouTube, etc. As a result, businesses must be able to reach and communicate with their customers on the platforms that they prefer.

A CPaaS platform allows businesses to have truly omnichannel communication capabilities. With the right communication partner, a business can guide its customer journey from the first interaction to them being a repeat buyer. AI-powered chatbots, WhatsApp customer channels, and PWAs allow businesses to automate a massive amount of customer service requests, freeing up internal resources for other important tasks.

Additionally, modern CPaaS systems use marketing automation, AI, and machine learning to understand a customer’s preferences over time, making each brand-consumer interaction more organic, personal, and memorable.

With instant integrations for the most widely used platforms such as Shopify and Lead Squared, CPaaS systems allow businesses to exponentially grow their reach and offer them the ability to reach customers at just the right time with just the right offer.

Who Uses CPaaS?

CPaaS systems are used by several different teams within an organization.

Marketing teams: Use CPaaS to build, deploy and analyze multi-channel campaigns, guide user journeys, and optimize for different business goals

Sales teams: Empowers rapid lead response, ability to respond through the right channel with the right message to improve customer satisfaction

Customer service teams: Enables real-time customer support and assistance via live chat, voice, video, and the automation of most received customer queries.

What is the difference between CPaaS, UCaaS, and SaaS?

Both CPaaS and UCaaS are cloud-based communication platforms, but they are built to be used for very distinct purposes.

CPaaS (Communications Platform as a Service): Offers a platform with a set of APIs and tools that allow developers to customize and integrate communication capabilities into pre-existing applications easily. It fuses the benefits of current-gen communication features and retains the familiarity of the company’s existing communication systems, making it much easier to use.

UCaaS (Unified Communications as a Service): Offers a ready-made suite of business communication software and tools that businesses can use immediately to streamline their internal communications. With features like video conferencing, screen sharing, internal collaboration modules, etc, it supports remote work environments efficiently.

SaaS (Software as a Service): SaaS refers to ready-made, plug-and-play software solutions that are user-friendly and accessible to most average users. CPaaS is like a subset of SaaS.

What are some examples of CPaaS in action?

Several industries have been utilizing CPaaS platforms to make their daily operations more efficient. Let’s talk about a few of them.

BFSI: Safeguarding financial information, protecting privacy, policy renewals.

Healthcare: App-powered telehealth services, appointment reminders, and virtual patient care

Real Estate: In-app messaging, virtual home tours, and click-to-call buttons for closing more sales.

Retail: Product delivery updates, providing product information, automated loyalty programs, and cart abandonment campaigns

Travel & Hospitality: Automatic alerts for changes to flight timings, room/flight booking confirmations, web check-in, and sharing holiday deals.

Edtech: Student onboarding and registration, sharing schedules and notes.

Wisely: Developed from the ground up in partnership with Microsoft to combat the scourge of UCC (Unsolicited Commercial Communication) and provide trusted end-to-end digital experiences, Tanla’s Wisely CPaaS platform offers a unique solution for businesses.

With a combination of blockchain, cryptography, AI, and machine learning, the Wisely platform makes it easy to deploy omnichannel communication via a single API. Since the platform is built on blockchain, the single source of truth makes it possible to achieve zero dispute settlement reports for all stakeholders. Every transaction is 100% traceable and transparent.

Wisely has achieved powerful results for its enterprise clients, with increases in MROI, reductions in cost per action, and increased rates of conversion and customer satisfaction across the board.

Who is one of the major players in the CPaaS market?

Tanla: From humble beginnings in Hyderabad to being recognized for two consecutive years (2021 and 2022) in the prestigious “Gartner Market Guide for CPaaS”, Tanla has grown to become a global market leader in the CPaaS space, pioneering several industry-first innovations and game-changing platforms like Trubloq and Wisely.

Click here to know more about the notable entities in the global CPaaS marketplace.

What is the future of CPaaS?

Most industry experts predict a rapid expansion of the CPaaS market cap, but what else can you expect to see from this space in the future? Here are some trends and predictions we think will be notable for the future.

Hyper-personalization: Modern CPaaS solutions have come a long way in providing truly omnichannel messaging capabilities. But improvements in AI and chatbot technology will continue to ramp up the ability to provide personalized interactions to consumers at scale.

Businesses are also looking for visual builders in their CPaaS solutions. Another area that has been gaining some momentum is tailored CPaaS solutions, which are custom-built to serve the needs of the customer first.

As API integrations become more widespread, businesses will be able to ramp up how much they account for an individual’s preferences in their messaging. For example, a clothing brand can use a geospatial data API to let customers in a specific area know about a special deal in one of their stores in the neighborhood.

Enhanced Video Capabilities: As 5G penetration improves, the low latency will make it possible for clear, stateful video sessions even for users on the go. Developers, emboldened by the prowess of 5G, will be incentivized to add interactive video chats as part of their customer service suite knowing that connections will be stable even in densely populated areas.

Advanced Integrations: As AI and ML technology improves, creative developers in the CPaaS world will be able to combine different services in unforeseen ways to improve human-machine communication. For example, if a patient with a heart condition that needs to be monitored feels trapped at home, they can safely step out provided they’re wearing a heart monitor that syncs to their mobile device and transmits over 5G. Should an incident occur, the emergency care application using the APIs from the device can immediately set up a consultation with the concerned radiologist. With the ability to receive real-time remote consultation and prioritized ambulance availability, there is a possibility to save patients from potentially dire situations.

Deeper partnerships with telcos and mobile operators: Partnerships with Tier 1 telcos and mobile operators covering different geographies will be an essential part of ensuring that CPaaS-based campaigns reach as far and wide as possible. With improved network availability, global brands will continue to ramp up the quality of experiences their customers can expect regardless of location.

Deeper synergies: A lot of the future of the CPaaS space will involve the continual integration of platforms with existing major ERP, CRM, contact center, e-commerce, and internal communication tools. With the rise of visual builders, low-code/no-code, and the adoption of omnichannel and “channel-less” messaging, developers will be able to create efficient solutions that can be deployed quickly.

Conclusion

As we look at 2023 and beyond, we are incredibly excited about what is to come in the CPaaS space. This is an industry that is at the bleeding edge of technological research, and even the giant global impact it has had represents a small fraction of what is possible. At Tanla, we look forward to learning, growing, and innovating our platforms to continue providing the best cloud communications experience possible.

To learn more about what is possible with a fully featured CPaaS platform, please check out Wisely. For more information about the latest and greatest in the cloud communications space, stay tuned to the Tanla blog.

For more info:

https://blog.tanla.com/2023-cpaas-guide-opportunities-perspectives-and-trends

[voicesms]

Comprehensive Guide to Business Communication Solutions: VoIP, Call Centers, SMS, and More

In today’s fast-paced business environment, effective communication is the backbone of success. Whether you're running a small business, managing a call center, or planning a marketing campaign, the right communication tools can make all the difference. This blog explores the best business VoIP solutions, call center technologies, and bulk SMS providers that can elevate your operations.

1. Business VoIP Solutions: Revolutionizing Communication

VoIP (Voice over Internet Protocol) technology has transformed how businesses communicate. It allows voice calls over the internet, reducing costs and enhancing flexibility.

Best VoIP for Small Business: Look for providers offering scalability, cost-efficiency, and advanced features like call forwarding, voicemail, and video conferencing.

Wholesale VoIP Services: Ideal for businesses with high call volumes, offering competitive rates for international and domestic calls.

VoIP Minutes for Call Centers: Essential for call centers needing a large volume of calls. Providers offer packages based on usage.

2. SIP Trunk Providers: Connecting Your Business Seamlessly

SIP Trunking connects your business phone system to the internet, enabling VoIP calls. It’s cost-effective and scalable.

Top SIP Trunk Providers: Choose providers with strong reliability, good support, and competitive pricing.

3. Call Center Solutions: Enhancing Customer Experience

Managing a call center requires robust software and infrastructure.

Dialer Software for Call Centers in India: Features like auto-dialing, predictive dialing, and CRM integration boost productivity.

VoIP Minutes Provider: Ensure your provider offers high-quality voice transmission with minimal latency.

4. TFN and DID Providers: Managing Inbound Calls Effectively

TFN (Toll-Free Number) Providers: Great for businesses that want a professional image and encourage customer calls without charges to the caller.

DID (Direct Inward Dialing) Providers: Allows customers to reach specific employees directly, improving customer service efficiency.

5. Bulk SMS Solutions: Powerful Marketing Tools

SMS marketing remains a potent tool for customer engagement.

Bulk SMS Solutions Provider: Choose providers offering high delivery rates, easy integration, and advanced analytics.

Bulk SMS Provider for Marketing Campaigns: Essential for promotions, offers, and customer notifications.

6. OTP Solutions: Securing Your Transactions

OTP (One-Time Password) Solutions Provider: Critical for businesses requiring secure user verification, especially in fintech and e-commerce sectors.

Why Choose the Right Providers?

Selecting the right service providers for VoIP, call centers, SMS, and OTP solutions ensures:

Cost Efficiency: Reduce communication costs with wholesale VoIP and bulk SMS services.

Scalability: Grow your business without worrying about communication bottlenecks.

Enhanced Customer Experience: Faster, clearer communication boosts customer satisfaction.

Final Thoughts

Incorporating the right business VoIP solutions, call center technologies, and bulk SMS providers can significantly improve your business operations. Whether you need SIP trunks, VoIP minutes, or OTP solutions, choosing the right provider is key to staying competitive.

If you're looking for recommendations or more details on any of these services, feel free to reach out!

[mightypamonster]

Day 6 - SC-900 - Authentication Methods in Azure AD(AAD)

Passwords: -Weakest of authentication methods in AAD -Subject to classic exploitation techniques such as password spraying & bruteforce attacks -Still subject to exploitation even with enforced complexity -Can be combined with other non-controlled application methods to bolster it, such as: -SMS: -SMS is considered less than secure in practical application. -Voice Call

-Can be combined with controlled application methods to bolster it, such as: -Microsoft AuthN App: -Can be used as a primary form of AuthN to sign into an AAD account -Can be used as additional verification option for self-service password reset(SSPR) or AAD multi-factor authentication(MFA) events. -Users must download the phone app & register their account to use this application.

-Open Authentication(OATH) Token One-Time Password(OTP) -Open standard that specifies how time-based OTP(TOTP) codes are generated -Software Token: -AAD generates a secret key, or seed, that is input into the app & used to generate each OTP -Typically an application -Hardware Token: -Small hardware devices that look like a key fob -Secret key/seed programmed into the token -Displays a code that refreshes every 30 or 60 seconds

Passwordless: -Windows Hello -AuthN feature built into Windows 10 -Replaces passwords with strong two-factor AuthN(2FA) on PCs & Mobile Devices -Allows userse to AuthN to: -Microsoft Account -AD Account -AAD Account -Identity Provider Services -Relying party services that support FIDO2 AuthN -Windows Hello is for personal devices. -Uses a PIN or biometric gesture. -Windows Hello for Business is for business owned devices -Uses Key-based or cert-based AuthN -Solves the following problems: -Password reuse -Exposure of symmetric network credentials during/after a server breach -Replay attacks -Password exposure due to phishing

-Microsoft Authenticator -Fast Identity Online(FIDO)2 Security Key: -Uses public-key (Asymmetric) cryptography for user AuthN -User has a physical device(USB or NFC) -AuthN Sequence: -Provide Username > Cryptographic Challenge > Use FIDO2 key to sign > service verifies response > Access is granted

[rahulverma45]

SMS Firewall Market 2022 : Increasing Demand for Efficient Management Practices Report 2032

The SMS Firewall Market revenues were estimated at US$ 2.3 Billion in 2021 and is anticipated to grow at a CAGR of 6.3% from 2022 to 2032, according to a recently published Future Market Insights report. By the end of 2032, the market is expected to reach a valuation of US$ 4.6 Billion.

A2P messaging is a type of SMS in which a message is sent to an individual through an application or software program. This technology is utilized across many industries, including banking, commerce and retail, and government & education, as it helps to link these industries to their consumers in an efficient and cost-effective manner, which is boosting revenue growth in this area.

The increased usage of A2P messaging by different industries for delivering One-time Passwords transaction alerts, government notifications, programs, discounts, reports, reminders, and verification codes is raising its demand, which is likely to fuel revenue development in this segment.

Get a Sample PDF of the Report @  https://www.futuremarketinsights.com/reports/sample/rep-gb-15232

A2P is a machine-to-human technological solution that requires technical assistance to avoid security breaches and protect against cyberattacks or destructive viruses. SMS firewalls safeguard messages by evaluating and categorizing all messages and preventing any grey routes which may develop, which is another important element projected to raise its demand in different projects and hence contribute to the segment’s revenue growth.

Infobip, for example, offers the A2P SMS type to deliver services such as verification SMS, notification upgrades, passcode resetting links, OTPs, and others. They communicate with clients through more dependable messaging options. There are numerous SS7-based SMS varieties, such as on-net as well as off-net, which has expanded mobile network operators’ usage of firewalls to categorize and evaluate safe communications.

Key Takeaways from the Market Study

Global SMS Firewall Market is expected to reach a market size of US$ 2.5 Bn by 2022.

In terms of Components, the SMS Firewall Platforms segment is expected to account for the highest CAGR of 5.9% during the forecast period.

In terms of Deployment Mode, the Cloud segment is expected to have the highest CAGR rate of 5.6% during the forecast period.

United States to remain the most dominant market with absolute dollar growth opportunity of US$ 639.6 Mn during 2022 – 2032.

The market in U.S is set to experience the highest CAGR of 5.8% during the 2022-2032 forecast period.

Competitive Landscape

Some of the key SMS Firewall providers include

Comviva,

Infobip,

Mobileum,

Sinch,

Proofpoint,

Belgacom ICS,

Recent market developments include:

In November 2021, Infobip Group, a provider of cloud communications platform for customer interaction and CPaaS solutions, announced the signing of a formal deal with global VoIP supplier Peerless Network. It was the company’s fourth acquisition in less than a year.

The acquisition is planned to close in 2022, subject to regulatory clearances, and will be funded using a mixture of Infobip shares alongwith cash. Peerless Network’s management will merge some of its assets with Infobip. The agreement expands Infobip’s voice footprint in the United States and makes Peerless clients eligible for its world-class array of CPaaS technologies, enabling high-quality interaction across the customer experience.

In June 2021, Mobileum Inc., a global leader in analytics technology solutions for roaming as well as network security, services, testing, risk management, and monitoring, announced the acquisition of Developing Solutions which is a network testing solution and software provider specializing in network testing for load as well as lab use instances covering 3G, 4G, 5G, and IP Multimedia Subsystem.

The takeover of Developing Solutions is part of Mobileum’s growth strategy, which includes the development of a telecom-focused analytics solution with a robust testing facility and a broad set of network access points, allowing operators to optimize operational efficiency & improve consumer experience as they shift to 5G and next-generation networks.

In November 2020, Sinch AB, a worldwide pioneer in cloud communication for mobile customer interaction, announced the completion of its takeover of SAP Digital Interconnect, a subsidiary inside SAP.

More Insights Available

Future Market Insights, in its new offering, presents an unbiased analysis of the SMS Firewall Market, presenting historical market data (2015-2021) and forecast statistics for the period of 2022-2032.

The study reveals extensive growth in SMS Firewall Market in terms of SMS Firewall Market by SMS Firewall Market by Component (SMS Firewall Platforms, Services), SMS Type (A2P Messages, P2A Messages), SMS Traffic (National SMS Traffic, International SMS Traffic), Deployment Mode (Cloud, On-premises), and across five regions (North America, Latin America, Europe, Asia Pacific, Middle East & Africa).

Market Segments Covered in SMS Firewall Market Analysis

By Component:

SMS Firewall Platforms

Services

By SMS Type:

A2P SMS Firewall

P2P SMS Firewall

By SMS Traffic:

National SMS Traffic

International SMS Traffic

By Deployment Mode:

Cloud SMS Firewall

On-premises SMS Firewall

By Region:

North America

Europe

Asia Pacific

Middle East and Africa

Latin America