#Why switch from Cherwell to ServiceNow

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Cherwell vs ServiceNow: Why Enterprises are Making the Switch 

Currently, businesses need ITSM solutions that work faster, better, and are able to handle increased demand. Re-evaluating the past, companies are switching over to platforms that enable more agility, automation, and transformations on a large scale. This is why the conversation around ServiceNow vs Cherwell has intensified—because businesses are actively choosing the platform that ensures future readiness. 

In this article, we explain how Cherwell and ServiceNow differ and what caused the changeover and share a complete guide comparing top ITSM tools in the market for 2025. If you're wondering why you switched from Cherwell to ServiceNow, this article will provide clarity backed by industry insights and real-world use cases. 

Understanding the ITSM Landscape in 2025 

Besides ticketing, ITSM platforms are now the main base for digital processes in customer service, HR, security, and compliance. In the future, platforms will be analyzed based on their ability to use the cloud, automation from AI, scalability, and the number of available partners. 

Even though Cherwell and ServiceNow are important in ITSM, they have each developed differently. Cherwell gave users the ability to customize with ease, but it failed to advance as fast as ServiceNow did with new features and user interfaces. 

ServiceNow vs Cherwell: Key Feature Comparison 

Now, we would like to compare ITSM platforms based on key areas of functionality (2025). 

1. Cloud Architecture & Scalability 

Starting as an on-site platform, Cherwell also offers cloud hosting now, but it still does not match the maturity and flexibility of fully cloud-based solutions. 

Since it was designed to run in the cloud, ServiceNow supports having several instances of the system to increase availability, speed and recovery from disasters. 

Why switch from Cherwell to ServiceNow? 

The demand for ServiceNow is increasing because its cloud platform smoothly grows or shrinks based on the business’s changing needs. 

 2. Automation and AI Capabilities 

Cherwell: AI features are restricted, and most of the automation is created by following rules and requires extensive changes. 

ServiceNow uses AI and machine learning together with Predictive Intelligence, Virtual Agents and the Workflow Automation Engine. 

Why switch from Cherwell to ServiceNow? 

ServiceNow vs Cherwell becomes an easy choice when AI-powered decision-making and automated workflows become essential for IT and business operations. 

3. Integration Ecosystem 

Cherwell: REST APIs are available, and some integrations are possible. Nonetheless, setup is mainly done manually. 

ServiceNow comes with an IntegrationHub, approved connectors and easy-to-use low-code tools that help integrate SAP, Microsoft, Salesforce and many other applications. 

 Why switch from Cherwell to ServiceNow? 

When companies need constant linkage between systems, ServiceNow does it much better than Cherwell. 

4. Customization features & Development tools 

Because of the complexity, it may be challenging for Blueprint editor to keep customizations up to date. 

ServiceNow gives users App Engine Studio, Flow Designer and interfaces made with low code or no code to support fast development and regular updates. 

Why switch from Cherwell to ServiceNow? 

With ServiceNow, IT teams can benefit from a new development platform that requires little scripting and puts a stronger focus on innovation. 

5. User Interface and User Experience 

Cherwell: The user interface looks old and is not well suited for use on mobile devices. 

ServiceNow lets users enjoy an updated, easy-to-use interface from their desktops or mobile devices. It offers all users a reliable way to work with their settings. 

 Why switch from Cherwell to ServiceNow? 

In the debate of ServiceNow vs Cherwell, ServiceNow wins with its focus on user experience—vital for adoption across business functions. 

Why Switch from Cherwell to ServiceNow: Top Business Drivers 

It is a major decision when you choose to leave one ITSM platform for another. This is why enterprises are moving from Cherwell to ServiceNow: 

1. Future-Proof Platform Strategy 

ServiceNow supports digital transformation by adding HR, finance, legal, and customer service workflow capabilities to its ITSM platform. After Ivanti purchased Cherwell, the lack of a wide roadmap and lack of investment in different areas brought concerns about future developments. 

2. Lower Total Cost of Ownership (TCO)€ 

Even though Cherwell’s setup costs are not high, spending a lot more on maintenance, integrations, and lack of automation makes the TCO higher than other systems in the long run. While ServiceNow comes with higher fees, it still brings about more benefits by way of automation, less time spent handling outages, and less time spent on manual tasks. 

3. Compliance and Security 

ServiceNow meets requirements in GDPR, HIPAA, FedRAMP and ISO 27001, which makes it secure for enterprises. Though Cherwell meets many requirements, it is lacking when it comes to international security and live compliance checkers. 

Real-World Use Case: Royal Cyber's Expertise in Migration 

With a smart step-by-step process, Royal Cyber has helped many Fortune 500 companies move from Cherwell to ServiceNow. Several actions are included in our process. 

Assessment and Readiness Check 

Data Mapping & Blueprint Translation 

Custom App Re-Development on ServiceNow 

End-to-End Testing and User Training 

Post-Migration Optimization & Support 

We aim to prevent business interruptions, complete the transformation as smoothly as possible and ensure the full advantages of ServiceNow can be enjoyed by your technology systems. 

ITSM Platform Comparison 2025: Summary Table 

Take the Best Choice by Going with Royal Cyber 

Royal Cyber offers guidance to businesses that want to improve their IT platforms with more effective strategies. If you're still weighing your options in the ServiceNow vs Cherwell debate, we offer: 

Free platform health checks 

ROI & cost-benefit analysis 

Customized migration roadmap 

Training and 24/7 post-go-live support 

Conclusion: Choose a Platform That Grows with You 

Because ITSM is moving so fast, relying on old technology might slow your progress in the digital world. In comparing ServiceNow vs Cherwell, the decision ultimately comes down to whether you want a platform that merely supports IT tasks or one that drives enterprise-wide innovation. 

Why switch from Cherwell to ServiceNow? ServiceNow deals with current requirements and prepares for future digital business opportunities. Royal Cyber is the best place to go when making a move to technology. You can rely on us and contact us to assist you with moving, improving, and developing with ServiceNow.