#anavclouds anavcloudsoftwares anavcloudsoftware servicecloud salesforce einsteinfeatures salesforcefeatures

[anavcloudsoftwaressolutions]

Top 10 Salesforce Einstein Features

Add the following Einstein features to Salesforce Service Cloud to enhance your customer service.

1. Einstein Article Recommendations

Service agents access the recommended articles, ranked in order of relevance, using the Knowledge #Lightning component in the Lightning Service Console and #Einstein becomes smarter over time by learning from agent interactions in the Knowledge Lightning component. 

2.  Einstein Reply Recommendations

Einstein Reply Recommendations trains a predictive model using past Chat transcripts to identify common responses to customer inquires in the #Chat service channel.

3.  Einstein Case Classification

Einstein Case Classification uses historical cases to train its #AI model. It learns how service agents have set lookup, checkbox and picklist field values on cases in the past so that the model can recommend field values for new cases.

4.  Einstein Next Best Action

Einstein Next Best Action (NBA) makes recommendations to users based on customer data and business logic.

5.  Einstein Case Routing

Einstein Case Routing runs case assignment rules and Attribute Setup for Skills-Based Routing rules.

6.  Service Analytics

You  can create analytics apps from templates that display dashboards on desktop and mobile devices.

7.  Einstein Prediction Builder

You can build custom prediction models without any coding.  The set of records that Einstein predicts values for is your prediction set. Your prediction set consists of the records in your segment (or dataset if you don’t have a segment) that Einstein provides prediction results (scores) for. The default selection is to score records that aren’t in the example set, which in this case means new leads.

8.  Einstein Bots

Einstein #Bots are virtual customer assistants that either resolve a customer inquiry. 

9.  Einstein Vision

Use the Einstein Vision platform service to benefit from pre-built classifiers or create custom models.

10.  Einstein Language

Use Einstein Intent to create custom models to understand the meaning in a block of unstructured text.

Learn more about - Salesforce Updates