#automatedcx

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Revolutionizing Your Contact Center: The Power of Generative AI

So, you might be wondering how Generative AI is relevant in your contact center. Generative AI offers several advantages in a contact center setting.

[otiskeene]

CommBox Launches Era AI To Enable Customer Service To Be Intelligently Automated And CX Costs To Be Cut By 40%

CommBox, a leader in AI-enabled customer communications, is unveiling Era AI, its most recent innovation. Designed for medium-sized to big businesses in a variety of industries, including banking, insurance, retail, telecommunications, and healthcare, Era AI makes use of both huge language models that are sold commercially and CommBox's unique technology. This cutting-edge technology quickly retrieves accurate, customized data from corporate knowledge bases and sends it to clients through their preferred digital messaging platforms.

Era AI is the ultimate in customer service automation, reducing expenses for businesses while significantly improving the speed and precision of responding to queries. CommBox users have given the platform an astounding 92% customer satisfaction rating. Its strength is in searching through all of a brand's available resources, including as knowledge bases, support articles, and website material. It makes use of contextual decision path technologies to simulate real-world human dialogue.

Notably, Era AI removes the need for coding knowledge and democratizes the construction of intelligent chatbots powered by AI. Its strong features allow for extensive customization, meeting a wide range of corporate needs. Its advanced sentiment analysis, for example, may identify user intent, divert calls when necessary, and guarantee that responses are consistent with brand standards, all of which promote uniformity in consumer interactions. The time needed for agent onboarding is reduced by 75% as a result of this efficiency push.

Read More - https://bit.ly/3uNQDM2