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crmvoipsoftwaresolutions · 3 years ago

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Omnichannel Contact Center Software for E-commerce Industry

Ecommerce does need to have a contact center solution in place not only to serve existing and potential customers but to also carry out campaigns. Given that people these days use their mobiles and desktops and a variety of communication tools, it follows that a simple voice channel is not sufficient. Omnichannel is the solution.

When it comes to omnichannel contact center software it is likely that ecommerce enterprises may think of getting a customized solution that will serve their needs or opt for proprietary systems from leading brands. In both cases cost is high and so is maintenance. Customization may not yield the desired outcome and it may be time consuming as well. Ecommerce industries would do well to look at fully packed and ready to go call center software with a host of virtually all features they are ever likely to need.

It is best to select an omnichannel call center solution based on an open source platform like FreeSWITCH and look for features such as predictive and auto dialer, intelligent call routing, proactive outbound calls, voice blast, skill based mapping and automatic call distribution on the technical side. From the management perspective the omnichannel contact center software should naturally include real time analytics and reports. From the employee perspective your omnichannel software for communication should have a dashboard that gives employees a pipeline into backend CRM, access to any channel through which a person initiates a call and the ability to switch between channels. The key differentiator to a modern contact center solution is whether it incorporates WebRTC or not.

WebRTC in Omnichannel for E-Commerce Industry

WebRTC in omnichannel call center software can be a game changer for ecommerce enterprises in being able to give a very personalized experience and higher levels of satisfaction. A caller does like to see a face, not talk with a disembodied voice. Being able to see the agent does engender confidence as well as trust. WebRTC also makes it easy to share on the screen documents such as invoices. A caller with an issue can show the package he has received and the defect in the product helping the agent to take a decision on the spot. WebRTC is open source too and blends easily with FreeSWITCH platform.

Look for open source platform based call center solutions and you get the best in terms of price and performance, especially when the call center solution is developed specifically keeping in mind needs of ecommerce segment.

To know more about Omnichannel Contact Center Software for e-commerce Industries, visit

https://www.acinfosoft.com/ac-smart-call-center-software/

#omnichannel call center solution

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kingasterisk · 4 years ago

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Kingasterisk Technologies – Asterisk-VoIP Solution Provider

Kingasterisk Technologies is a company which is working on VoIP based open-source platform for ten years.

We are furnishing our solutions, services, and supports on various applications like an asterisk, FreePBX, dialer, Freeswitch, opensips, Kamailio, callweaver, hylafax, Elastix, EPABX, IVR, Predictive dialers, Voice Mail, Voice Logger, Video & audio conferencing solutions, web conferencing solutions and lots more.

Kingasterisk Technologies is an expert in developing several applications and solving issues of clients for making their business-wide. We continue to support our clients to achieve their goals and sharing good positive power.

Kingasterisk Technologies is a highly recommended company that consists of skilled and experienced developers. Moreover, Asterisk experts always have been successful in fixing all asterisk solutions and deliver optimum results.

Kingasterisk Technologies are giving the best services and supports to satisfy our clients. Therefore the client can interact more with us to increase their business. Our company has conserved its appellation in the business field by supplying trust-worthy on-time project delivery.

About Kingasterisk:

Kingasterisk provides the best Asterisk VoIP solutions. VoIP is Voice over Internet Protocol which allows you to make calls using a broadband internet connection over the world instead of using phone calls. To utilize VoIP, all the users need a high-speed internet connection and a VoIP phone service provider. Kingasterisk is the leading supplier and pioneer of VoIP solutions. The characteristic of Kingasterisk is beneficial client relation that emerges telephony companies derived from a large corporation. Our company grant 24*7 supports system and cost-effective services that are affordable for the client. We serve career-class telecommunication services with powerful communication technology.

For more information, please visit https://www.kingasterisk.com/

Media Contact:

Kingasterisk Technologies

Email: [email protected]

Telephone: +1(786)414-2610

#asterisk solutions #asterisk services #asterisk development #asterisk customization #asterisk module development #asterisk application development #asterisk customization services #asterisk and voip solution

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arystonstechnologies · 5 years ago

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Sip Trunk

On-Demand Cloud SIP Trunking

Low Cost – Self-Service – Flexible – Reliable Arystons SIP is a business-class SIP trunk solution provider for IP-PBX systems and analog/digital telephone adapters. our solution operates your own broadband Internet connection, and that we offer unlimited rate plans. Our easy setup, T-1 network, and powerful auto-serve SIP control panel have made us the leading on-demand SIP provider. We’re so confident that you’ll love our service, we provide free trial accounts which include an hour of outbound calling to anywhere within the lower 48 states to check our service. It’s easy to get started. Once your email authorization got completed, Our SIP Solution automatically creates an SIP trunk for you and deposit test credit. You can then configure it to your system and begin making calls immediately. The Ultimate SIP Platform Arystons SIP provides SIP trunking service for IP-PBX systems and analog/digital gateways. Arystons SIP Trunk solution works together with your existing Internet connection and supports any SIP-compliant device including; IP-PBX, EPBX, SIP softphones, Analog telephone adapters or T1 digital gateways. Our SIP Trunking service is a perfect fit open source systems like Asterisk, FreeSwitch, Elastix, PBX during a Flash and other popular Graphical User Interfaces to configure and control Asterisk. GET SIP Trunks Immediately Our SIP trunks are provisioned immediately and are available with a free trial that has up to an hour of calling, allowing you to form sure everything works to your satisfaction. We won't ask for a credit card for your free trial. We have an easy, yet powerful online instrument panel which enables you to simply manage your SIP trunks and telephone numbers. Everything is completed during a fully automated, self-service environment. Powerful Control Panel We offer a powerful easy-to-use web-based dashboard to manage all aspects of your account. You can purchase and manage phone numbers; add, change or discontinue service; review and export real-time call data records and manage to the bill. T-1 Redundant Network Arystons SIP Trunk utilizes only T-1 upstream providers to route our SIP traffic. We do this to provide the highest quality voice experience and a redundant network for outstanding reliability and performance. Simple Pricing Arystons SIP solution is prepaid with no-contract. The rate is manageable with our high-level solution plains. Add channels or cancel anytime. Upgrade channels online in the Control Panel. Bring Your Own Bandwidth Unlike other SIP Trunk providers that require you to get high bandwidth from them, we offer you the flexibility to run sip trunk on any isp provider & with manageable bandwidth as our sip trunk work with VoIP functionality. Widespread DID Coverage Arystons SIP Trunk offers a large database of DID numbers across the US. We also offer International DIDs around the world. Most DID number orders are provisioned instantly. Telemarketing Support If your company uses automated dialing for telemarketing, Arystons SIP Trunk can connect you with upstream carriers who welcome this type of traffic and help you avoid costly dialer surcharges. Read the full article

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jennabrileyus · 7 years ago

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Kamailio Consultants

Add your entry here (Alphabetical order by company): This page is growing large. Please don't post logos!!

Page Contents

Asipto

CryptoVoip Technologies

dOpenSource

Dr. SIP (Zürich, Switzerland)

Edvina AB, Sollentuna, Sweden

Evariste Systems

Eurolan VoIP Solutions, Sofia, Bulgaria

FavaJam Co

Fred Posner

HM Kias

Jeremy McNamara

Klarya srl, Modena, Italy

Laszlo B.

LOD Communications

OpenXg Inc.

Oralnet

Sipwise

Team Forrest (The Palner Group, Inc.)

VoIP Embedded Inc.

VoIPxSWITCH

Consultant:

Asipto

Web site: http://www.asipto.com

Daniel-Constantin Mierla, co-founder OpenSER/Kamailio

Elena-Ramona Modroiu, co-founder OpenSER/Kamailio

OpenSER/Kamailio services

training - SIP Router Masterclass

consultancy

technical support

development

OpenSER/Kamailio solutions

Internet Communication/Telephony Platform (Voice, Video, Instant Messaging and Presence)

SIP Prepaid System

Standalone Nat Traversal Box

LCR, Load Balancer and Traffic Dispatcher System (Scaling PSTN Gateways, Asterisk, FreeSWITCH, etc...)

CryptoVoip Technologies

Web site: http://www.cryptovoip.in

VoIP and SIP Anti Block Solution

Mobile Dialers

PC Softphones

Web based Softphones and Click to Call

Anti Block Tunnel Server

Kamailio/ PJSIP /Freeswitch services

training

consultancy

technical support

development

Kamailio/ Freeswitch/ PJSIP/ RTP PROXY/ TURN PROXY/ VoIP BILLING solutions

24x7 Servers Monitoring and managed data services.

Use efficient tools to monitor all VoIP Servers critical parameters like Bandwidth, Memory, Processes, etc

Report or raise alert if any of the service goes down or if any issue

Resolves in very short time to ensure almost no impact on customer business. ... from Updates & News http://www.voip-info.org/wiki/view/Kamailio+Consultants

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loveperfectcreationcollecto-blog · 8 years ago

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Kingasterisk technology provides Best Voip Solutions

Asterisk Based Voip Solutions

We are very innovative with opensource voip technology based product, we are heartly invite you to contact us and get more details about our products and marvelous applications.

We are working on voip based opensource plateform since 8 years, we are providing our solutions, services and supports on several applications like asterisk, freepbx, a2billing, dialer, freeswitch, opensips ,kamailio, callweaver, hylafax, elastix, EPABX, IVR, Predictive dialers, Voice Mail, Voice Logger, Video & audio conferencing solutions, web conferencing solutions and lots more.

We are KingAsterisk Technologies where we are developing lots of voip based solutions and applications. Application development, research and issues resolution supports are like our blood in vains, we are keep supporting to our client to achieve their goal in their own decided plateform and models.

IPPBX Solution

IP PBX stands for Internet Protocol Private Branch Exchange. IP PBX is a telephone system that is aimed at delivery of the information including voice, video, etc over the network. IP PBX has become a real breakthrough in the modern technologies as it allows transferring various types of data. IP PBX is especially useful for business enterprises that need to maintain constant contact with customer and affiliates that may be far away. IP PBX is the way to monitor your business throughout the world.

It's the ability to make free calls that makes IP PBX so popular today. International phone calls are becoming much cheaper nowadays but the considerable part of expenses that business companies have goes to cover the cost of international and long distance calls. IP PBX offers a cheap telecommunication service that lets you stay connected with people on the other part of the world. Since IP PBX technologies were introduced hundreds of companies have managed to cut down their expenses and have become more profitable.

VOIP Call recording

Call recording

is a feature present in both client and server side software’s provided by KingAsterisk Technologies. This is a use ful feature especially when there are law obligations or for quality control. On the server each call can be recorded (selectable by route/user) regardless of the codec used (all common codec's are supported). The recording is done using separate low priority background thread which doesn’t affect the call quality in any way. These files are usually stored on a separate hard disk to not affect the I/O speed on the primary disk where the VoIP server is installed

The recorded voices are stored in compressed and encrypted format allowing for easy later playback or export by the administrators from an easy to use interface. To enable voice recording for a user, just open the "users and devices" form from the KingAsterisk Manage, select the user(s), switch the "Functions" tab and tick the "Recording" checkbox. You can listen to recorded conversation anytime later from the "CDR records" form using the by selecting the "Recorded Conversations" radio box.

Click to Call

Click-to-call

is a service which lets users click a button and immediately speak with a customer service representative or interconnect two or more telephone "line". The call can either be carried over VoIP, or the customer may request an immediate call back by entering their phone number. One significant benefit to

click-to-call

providers is that it allows companies to monitor when online visitors change from the website to a phone sales channel. Click To Call is the solution for all site owners that like to offer a free phone call to their visitors.

The advantage over other proprietary solutions is that these are true VoIP calls that will work with any phones (voip terminals, softphones, your mobile or landline number) through any telecom service provider. For example you can receive the incoming calls on your VoIP phone or softphone (free calls) and if you are away, then the call can be automatically forwarded to your mobile number.

Sound Box Dialer

offers a call center web based application which can help you to increase your productivity, It will give portabilities to your agents and people who can perform smarter and faster way in your teams.

We have experience in dial applications, so we can keep thinking a lot on this field too. It will give your clients more benefits and more knowledge about your performance so you can get more and more business. This is will give you more effective sound systems where your team can perform better, it will give best and accurate results for your performance.

It will allow to transfer calls, manual way as well as faster way as well. You can also monitor all the stuff on live systems too while agents are in actions. You can use this application in various ways and run in various purposes.

CRM For Call Center

Vtiger CRM is a fully open source CRM application. vtiger CRM is widely trusted by thousands of businesses to effectively manage leads, identify quality sales, track marketing campaigns and monitor inventory. Its features include..

Customer support & service functions, including a customer self-service portal

Marketing automation (lead generation, campaign support, knowledge bases)

Inventory Management / Analysis and reporting

We handle VTiger projects and customize the CRM for various industry-specific needs. Our customer-centric approach makes us proficient in VTiger CRM implementation for various industry verticals. We have expertise in integrating CRM & Telephony.

Voice Broadcast

The KingAsterisk Technologies provides an automated mass dialling solution where hundreds, or thousands of numbers are simultaneously dialled, and an automated connection to an IVR occurs when answered by a person.

For more complex solutions, where the IVR needs to transfer calls to a Live Agent, rather than dialling a fixed number of outbound lines the system can be told how many Live Agents are available and it decides how many numbers to dial based on how many Live Agents are busy. There is a further option for these Agents to log into the predictivedialler.net system, which means that the system knows exactly how many agents are available and whether they are ready to take calls. Using this latter mode there is no need to manually adjust the dialling rate on the Broadcast dialler at all.

Custom IVR Service

Interactive voice response(IVR) is a computerized phone system that enables a person, typically a telephone caller, to make a selection from a voice menu. The selection is made using phone keypad entries or voice responses. This interaction allows the individual to communicate with the phone system and thus the computer system. The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt

The KingAsterisk Technologies VoIP server has a built in sophisticated IVR module capable of handling all your business needs including callback and forwarding options, phone to phone calls, answering for SMS initiated actions, announcements, etc. The IVR module is associated with campaigns, which can be set to run different scripts (functions).

Billing Solution

The KingAsterisk Technologies VoIP server built-in billing was designed with carrier grade customers in mind. We offer a complete suite of billing and switching solutions that support the whole range of common VoIP business models. Our VoIP Billing platform will allow you to sell advanced features and its configuration is handled by a simple to use user interface. The softswitch allows service providers to efficiently manage and accurately bill all aspects of their end-users’ VoIP usage.

The KingAsterisk Technologies VoIP billing software is built using 100% multi-threaded C++ code, making it a high performance billing engine that can handle millions of calls. The billing process is running on lower priority threads, never affecting the call quality when the server usage is high. The remote management application offers multiple customizable reports including, accounting, revenue, expenses, call history by user and others.

SMS Broadcasting

SMS Broadcaster is a software which allows you to send/broadcast SMS messages to a list of phone numbers. You can type in the SMS Message and SMS Broadcaster will read in a list of phone number from a file on the root of your SD card and broadcast you’re message to everyone in the file.

This is a lot quicker than do it one by one. Especially, it is very useful when you want to send group SMS to your hundreds or thousands friends or clients. It is an effective tool to improve your efficiency and save your time. You put a file named numbers.txt with your numbers on the root of your SD card using the USB cable, Bluetooth, email or a File Manger then you type in your message and click two buttons and SMS Broadcaster will do everything else.

Video Conferencing

Conducting a conference between two or more participants at different sites by using computer networks to transmit audio and video data. For example, a point-to-point (two-person) video conferencing system works much like a video telephone. Each participant has a video camera, microphone, and speakers mounted on his or her computer. As the two participants speak to one another, their voices are carried over the network and delivered to the other's speakers, and whatever images appear in front of the video camera appear in a window on the other participant's monitor.

The KingAsterisk videoconferencing allows three or more participants to sit in a virtual conference room and communicate as if they were sitting right next to each other. Until the mid 90s, the hardware costs made videoconferencing prohibitively expensive for most organizations, but that situation is changing rapidly. Many analysts believe that videoconferencing will be one of the fastest-growing segments of the computer industry in the latter half of the decade.

Fax Solutions

Fax For Asterisk provides two components: res_fax and res_fax_digium. Res_fax is an Asterisk resource module that adds fax termination and origination functionality in Asterisk. It provides Asterisk dialplan functions and dialplan applications to enable the user to build highly-customizable fax solutions. Res_fax_digium provides core fax processing functionality in the form of several supported fax modems — V.21, V.27ter, V.29, and V.17 — to achieve speeds up to 14400bps.

Fax For Asterisk provides the functionality to send and receive faxes to / from TDM and IP channels — TDM channels are established across Digium telephony boards and IP channels can use regular G.711 audio encoding or T.38 encapsulation.

Faxes transmitted and received by Fax For Asterisk begin and end as TIFF image files. TIFF files may be readily converted into or from other formats using standard Linux command-line utilities.

Call Center

The KingAsterisk Technologies Callcenter can handle huge amount of inbound and outbound traffic, in a secure, reliable way. The KingAsterisk callcenter combines maximum efficiency with easy to use and intuitive interfaces. Separate campaigns can be setup each of them running separately assigned scripts with graphical user interface for both the operators and the supervisors. By defining quotas, you can restrict your calls to well defined target groups (called clients).

All the call-center related statistics can be viewed in real-time. One of the features of the callcenter is predictive dialing. To restrict the operator wait times, the Calls can be prepared on the server side and dropped to operators when they are waiting for it.

Tele Marketing

We provide you the correct telemarketing services which you need for your business in manner of successful inbound and outbound telemarketing campaign. We can provide you the best applications and services to conduct tele marketing businesses

Our experienced telemarketing program managers design, manage and implement highly customized and flexible customer depended telemarketing campaign that meet your business objectives. Leading organizations and startups rely on us for their inbound telemarketing and outbound telemarketing campaign.

You can create any kind of IVR scripts using a graphical user interface from the remote management client. With more than 30 built-in actions it is very easy to build your custom IVR menus within minutes.

Multi tenants

Multi-tenant management is the ability for a cloud tenant to have omnipotence over the instances, data, and networks in their cloud-hosted solution. In terms of an SP VDI solution this means the vDesktops, the master images, the application distribution mechanism (if applicable), patching, user data, vDesktop networks, access policies, pool size, et cetera. Essentially, the tenant’s management portal needs the ability to perform the primary tasks performed in the VMware View Admin Console or XenDesktop Desktop Delivery Controller console.

In addition, the multi-tenant management solution needs to have the ability to securely provide this level of access to multiple tenants. Unfortunately, this is the first hurdle the major players, Citrix XenDesktop, VMware View, and Microsoft VDI trip over. These solutions have one primary console that’s used to manage the entire environment.

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jennabrileyus · 7 years ago

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ICTDialer

News

ICT Innovations released ICTDialer, the unified autodialer Version 3.0 software on Feb 15, 2018 based on latest version of ICTCore featuring sms, fax and voice broadcasting , all in one ICT Innovations Released new version of ICTDialer Version 2.0 on April 15, 2015 based on ICTCore, a new communicatiosn framework, fixing reported issues Comparison of autodialers software ICTBroadcast vs ICTDialer ICTDialer Is an Open Source Unified Communications auto dialer Software ICTDialer is an open source Unified Communications marketing Software. ICTDialer is multi-tenant with Voice, SMS & Fax broadcasting capabilities developed over re-known open source Content Management System Drupal and Freeswitch based powerful ICTCore Communication Framework . It can be scaled to blast thousands of simultaneous calls using either VoIP, Foip or PSTN. ICTDialer capable to fit in many broadcasting and telemarketing scenarios. It empowers user with capabilities of Drupal CMS and ICTCore Communication Framework ICTDialer is released as Open Source GNU AGPLv3 ICTDialer is developed and promoted by ICT Innovations with in-depth experience in open source ICT's , Unified Communications and Telemarketing technologies. from Updates & News http://www.voip-info.org/wiki/view/+ICTDialer+

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jennabrileyus · 8 years ago

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ICTDialer

News

ICT Innovations Released new version of ICTDialer Version 2.0 on April 15, 2015 based on ICTCore, a new communicatiosn framework, fixing reported issues Comparison of autodialers software ICTBroadcast vs ICTDialer ICTDialer Is an Open Source Unified Communications auto dialer Software ICTDialer is an open source Unified Communications marketing Software. ICTDialer is multi-tenant with Voice, SMS & Fax broadcasting capabilities developed over re-known open source Content Management System Drupal and Freeswitch based powerful ICTCore Communication Framework . It can be scaled to blast thousands of simultaneous calls using either VoIP, Foip or PSTN. ICTDialer capable to fit in many broadcasting and telemarketing scenarios. It empowers user with capabilities of Drupal CMS and ICTCore Communication Framework ICTDialer is released as Open Source GNU AGPLv3 ICTDialer is developed and promoted by ICT Innovations with in-depth experience in open source ICT's , Unified Communications and Telemarketing technologies. from Updates & News http://www.voip-info.org/wiki/view/+ICTDialer+

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jennabrileyus · 8 years ago

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Predictive dialer

What Is A Predictive Dialer?

"A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia

"Definitions of Predictive dialer on the Web:

A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.

Software Only Predictive Dialer

New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent). SOFTWARE ONLY PREDICTIVE DIALER

HoduCC is a FreeSWITCH based Call Center Solution that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. HoduCC has been designed in a way to make sure that the user loyalty is built and the customers’ expectations are accomplished.

For Online demo: Demo, [email protected],+1-707-708-4638

Call Center SoftwareSuited best to all contact centers, Contact Center solution offered by Ecosmob is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Contact Center software is developed for inbound, outbound and blended call centers. With the help of this software, users can build loyalty and exceed customer expectations. [email protected] , 1-303-997-3139

Call center or contact centers are designed to offer a personalized customer experience. Companies that work on B2C (Business to Customer) model can get the most from contact centers as both existing and prospective customers can give their feedback, queries, and suggestions with ease. Our contact center software can fulfill the changing and growing requirements of contact centers. We offer robust, secure, reliable, and scalable software that have inbuilt state-of-the-art features to help users build a loyal customer base.

AAA+ Rated Freevoice Dialer. DAAS Dialer as a Service. VICIDial Servers Starts $99 for 10 seats / 1.9¢ minute and goes up to $299 for 100 seats / 1¢ per minute. No contracts or setup fee’s. Live US Support. Call 24/7 to 800-834-8999

Dialer360 is offering top-notch predictive dialer software and used throughout the world. Call centers can improve agent’s productivity by using it. ... from Updates & News http://www.voip-info.org/wiki/view/Predictive+dialer

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jennabrileyus · 8 years ago

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ICT Innovations

ICT Innovations is a software development company having experienced and dedicated professionals with expertise in LAMP Stack and computer telephony integration (CTI). ICT Innovations has strong knowledge of Open Source communications technologies and applications such as Asterisk, Freeswitch, Drupal, Plivo,voip, Elastix and OpenSIPS/ Kamailio.

Products

ICTBroadcast

ICTBroadcast is a multi-tenant unified communications telemarketing autodialer software solution. It supports Voice broadcasting, SMS broadcasting, Email broadcasting & Fax broadcasting. It is suitable for small business owners, enterprises and Internet telephony service providers. ICTBroadcast is a smart auto dialer software with advanced autodialing multilingual supported features.

ICTFAX

ICTFAX is an Open Source (GPL v 3) multi-user, web based software solution for service providers based on Open Source Spandsp, Drupal and ICTCore Framework. ICTFAX is an email to fax , web to fax gateway, it supports G.711 faxing, PSTN faxing and T.38 origination and termination. Released new version of ICTCore V 0.7.5 on March 12, 2017 with following improments

Twig based template added for gateway configurations and Application data

Data and Token libraries updated

Sip, SMTP and SMPP added as provider sub-type

Multi tasking support improved for Task and Schedule

Namespaces and PSR-4 based auto-loading support added

PhpUnit support added for unit testing

Services

Consultancy services

ICTInnovations offer consultancy services to its clients and work with them to fully understand their exact business requirements. ICTInnovations customize, develop, migrate, integrate and provide network architecture and deployment plans to our international client base.

Support services

ICTInnovations provide support services for Open Source communications technologies such as Asterisk, Freeswitch, OpenSIPS, Plivo and Drupal.

Integration and Development

ICTInnovations offer services to allow the integration of Open Source telephony projects and components into any existing network. ICT Innovations can provide a complete business solution per each individual client's requirement. We will develop tailored API's on request to integrate Open Source VoIP projects with your existing communications infrastructure.

Monitoring and Support services

ICTInnovations provide 24/7 support services to monitor VoIP/Linux Servers. This ensures that any outage causes minimal service disruption. We provide immediate support for any issue arising and our professional support team is always available during our client’s business hours. Our monitoring support services include

Monitoring Linux servers during client’s business hours.

Maintenance of the Linux server.

Performance tuning.

System security and fixing security holes on a timely basis.

Urgent support services in case of unplanned issues during client business hours.

Infrastructure and Deployment

We also provide infrastructure and deployment services for hosted and cloud based telecom solutions. from Updates & News http://www.voip-info.org/wiki/view/ICT+Innovations

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