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businesssolutionsbyrc · 2 months ago

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Optimizing Source-to-Pay Processes with ServiceNow: A Step-by-Step Guide

Organizations face significant digital procurement challenges in optimizing operations, cost management, and supplier relationship enhancement. This is where the "ServiceNow source to pay" solution becomes a game-changer. Enterprises gain improved efficiency, reduce risks, and complete compliance through digital procurement workflow integration into one central experience.

Royal Cyber assists enterprises in harnessing ServiceNow capabilities effectively to advance their source-to-pay operations. The blog presents detailed guidance about optimizing source-to-pay processes through ServiceNow's comprehensive capabilities.

Why Optimize Source-to-Pay with ServiceNow?

Many organizations struggle with Disconnected procurement systems, causing several operational problems, including human errors, non-compliance issues, and poor visibility control. With ServiceNow source to pay, you can consolidate these processes, automate repetitive tasks, and establish end-to-end visibility.

Your procurement process optimization through ServiceNow implementation provides six substantial benefits.

Streamlined sourcing and vendor management

Improved contract compliance

Real-time spend analytics

The system delivers quicker operational periods while lowering overall operational expenses.

Seamless source to pay integration

ServiceNow enables organizations to enhance procurement agility with governance by deploying a unified platform for procurement channels, supply management, and invoice payment functions.

Step 1: Assess Your Current Source-to-Pay Maturity

Your first step should be determining where your organization stands regarding source-to-pay maturity assessment.

Every organizational transformation of the Source-to-pay (S2P) process needs a preliminary evaluation of the current setup. Teams need to evaluate their maturity levels across all S2P processes to discover operational areas that need improvement through assessments of sourcing, contract management, supplier relationship creation, and invoice payment stages.

The evaluation process includes several components that become clear after a thorough audit.

Manual vs. automated processes

Visibility into supplier performance

Contract compliance gaps

Invoice approval cycle time

ServiceNow consulting partners like Royal Cyber conduct readiness assessments to chart the best path forward for S2P optimization.

Step 2: Define Your Source-to-Pay Goals

Organizational teams function better when they possess clear goals that create alignment between procurement and finance teams and IT departments.

ServiceNow offers customizable modules that enable organizations to achieve their business targets throughout procurement lifecycle management and vendor payments.

Typical goals for ServiceNow source to pay operations might include:

30% reduction in procurement cycle time

100% visibility into contracts and supplier SLAs

50% automation of invoice reconciliation

Your established goals enable you to make correct ServiceNow module picks while developing relevant performance KPIs.

Step 3: Enable End-to-End Integration

ServiceNow needs full integration with all current ERP, finance, and supplier systems to demonstrate the most efficient results. Effective source-to-pay integration ensures data continuity and reduces duplicate data entry.

ServiceNow implements platform integration capabilities for SAP, Oracle, and Workday solutions which support:

Supplier onboarding and compliance verification

ServiceNow allows automated workflow sequences to produce and approve purchase requests and orders.

Integrated contract management

Real-time budget checks

The expertise of Royal Cyber includes designing these integration solutions to produce unified procurement ecosystems with increased responsiveness.

Step 4: Automate Sourcing and Vendor Management

ServiceNow enables the automation of sourcing together with vendor management functions through

Manual vendor sourcing activities lead both organizations to choose inferior suppliers while enhancing risk exposure. The Source Management module from ServiceNow allows procurement members to launch digital RFX events for supplier assessment and vendor selection through configurable scoring parameters.

Benefits include:

Centralized supplier repository

Vendor risk and performance monitoring

Automated supplier evaluation workflows

The automated system allows organizations to develop data-driven strategies and take forward-looking actions when sourcing.

Step 5: Streamline Contract Lifecycle Management

Contract complexity functions as a significant delay source within S2P operations. ServiceNow's Contract Management solution manages contract versions through automated alert systems, allowing for digital approval routing to simplify the entire contract cycle.

Advantages of managing contracts via ServiceNow source to pay include:

Implementing the ServiceNow solution improves compliance with contracts and readiness for audits.

Enhanced contract compliance and audit readiness

Clause-level versioning and approvals

Searchable contract repository

Royal Cyber can adapt contract management systems according to specific company structures for risk assessments and approval protocols.

Step 6: Simplify Procurement Workflows

All steps of the purchase requisition process, from automated request creation to PO manufacturing and review approvals that lead to goods receipt processing, run through a unified ServiceNow Procurement module interface. The system removes traditional paper-based systems, which enables faster processing of orders.

Key features:

Smart approval routing

A budget validation system operates at the stage of requisition creation.

Real-time order status tracking

The result? The combination of shorter wait times, better financial tracking systems, and better management of budgets yields these outcomes.

Step 7: Automate Invoice Processing and Payment

The final step of the process consists of building an automated system that processes invoices and handles payments.

Payment delays and missed early payment discounts are typical results of manual invoice handling. ServiceNow enables organizations to digitize their invoice process through its lifecycle from receipt to approval.

Capabilities include:

The system performs three-way matching between purchasing orders and receipts.

Invoice validation workflows

Integration with payment systems

The process leads to accurate processing and compliant payments, enabling rapid payment procedures.

Step 8: Monitor, Analyze, and Improve

Once your ServiceNow source-to-pay operations are running, real-time dashboards and reports help measure performance. Take track of operational key performance indicators that cover cycle time, contract utilization, and invoice discrepancies with supplier performance assessment.

ServiceNow Analytics provides procurement leaders with insights that help their operations.

Identify savings opportunities

Flag non-compliance trends

Forecast future procurement needs.

Long-term returns on investment stem from your investment, thanks to continuous improvement.

Why Choose Royal Cyber as Your ServiceNow Consulting Partner?

Royal Cyber brings deep expertise in implementing and optimizing ServiceNow source-to-pay workflows. We offer end-to-end support, from assessments to optimization, ensuring agile, secure, and strategic solutions

Our ServiceNow consulting services include:

S2P maturity assessments

Source to pay integration with ERP

Custom workflow development

Change management and training

Explore how we helped organizations like yours boost procurement efficiency in our featured blog: 7 Ways ServiceNow Source-to-Pay Boosts Procurement

Final Thoughts

Digital S2P optimization goes beyond technology—it enhances operational excellence. When enterprises standardize all procurement procedures on the ServiceNow platform, they achieve operational efficiencies and real-time control for sourcing activities alongside payment management.

With Royal Cyber as your ServiceNow consulting partner, your journey to streamlined procurement is backed by innovation, industry experience, and a commitment to measurable results.

Your organization stands at a pivotal point in transforming its procurement systems. Talk to our experts today or explore our ServiceNow consulting services to learn more.

#servicenow #servicenow source to pay #source to pay integration #servicenow consulting #servicenow source to pay operations

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impossiblegardenpeanut · 25 days ago

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Unlocking Agile Operations with the Power of Information Cloud

Introduction

In today’s rapidly changing digital landscape, agility is more than a competitive edge—it’s a business necessity. Organizations must be able to respond quickly to market demands, customer needs, and operational disruptions. This is where the Information Cloud comes in, serving as a dynamic foundation for enabling agile operations across all business functions.

The Information Cloud refers to an integrated, cloud-native environment that centralizes data, applications, and services to support fast, flexible, and scalable decision-making. Whether in manufacturing, logistics, finance, or customer service, an Information Cloud empowers teams with real-time insights, collaboration tools, and data-driven automation—transforming rigid processes into responsive, intelligent workflows.

What Is an Information Cloud?

An Information Cloud is a cloud-based infrastructure that brings together data storage, analytics, and communication platforms under one secure, accessible ecosystem. It supports:

Unified data access across departments

Real-time analytics and reporting

Scalable storage and compute power

Seamless integration with business applications

Intelligent automation and AI-driven decisions

Popular platforms enabling this capability include Microsoft Azure, AWS, Google Cloud, and hybrid solutions that blend private and public cloud environments.

Key Benefits of an Information Cloud for Agile Operations:

Real-Time Decision-Making Access to up-to-the-minute data enables faster, more informed decisions, especially during critical business events or disruptions.

Cross-Team Collaboration Cloud-based collaboration tools and shared data platforms help teams work in sync, regardless of location or department.

Operational Flexibility Agile workflows powered by cloud data ensure your business can pivot quickly—adapting to new demands without the need for infrastructure changes.

Cost Efficiency and Scalability Pay-as-you-go models and elastic scaling ensure you only use the resources you need, reducing operational overhead.

Business Continuity and Resilience Cloud-based backups, failovers, and remote access protect operations from on-premise system failures or disasters.

How to Build an Agile Operation with Information Cloud:

Centralize Data Repositories Unify siloed data sources into cloud platforms like Azure Data Lake, AWS S3, or Google BigQuery.

Adopt Cloud-Native Tools Leverage platforms like Power BI, Tableau, or Looker for real-time dashboards and analytics.

Automate Workflows Use services like Azure Logic Apps, AWS Lambda, or ServiceNow for intelligent process automation.

Enable Self-Service Analytics Empower employees with no-code/low-code tools to build their own reports and automate tasks.

Ensure Governance and Security Use built-in cloud controls to maintain compliance, monitor access, and enforce data privacy.

Real-World Use Cases:

Supply Chain Agility: Real-time tracking and predictive analytics enable proactive inventory management and logistics.

Finance and Accounting: Automated reporting and forecasting tools ensure quick insights into cash flow and profitability.

Healthcare Operations: Unified patient records and predictive care management enhance service delivery.

Smart Manufacturing: IoT sensors and cloud analytics optimize production schedules and machine maintenance.

Best Practices:

Start small with one or two cloud-enabled processes before scaling.

Regularly review data governance policies for security and compliance.

Train staff on cloud collaboration tools and agile methodologies.

Continuously monitor performance using integrated dashboards.

Conclusion:

An Information Cloud is more than just storage—it's the digital nervous system of an agile enterprise. By centralizing data, empowering teams with intelligent tools, and fostering cross-functional collaboration, it enables businesses to move faster, respond smarter, and operate more efficiently. Whether you're building smart factories, modernizing back-office functions, or enhancing customer experiences, the Information Cloud equips your organization to lead with agility in a digital-first world.

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uswanth-123 · 1 year ago

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X PANDION GRC

Streamlining Governance, Risk, and Compliance: Integrating ServiceNow with SAP GRC

In today’s complex regulatory landscape, ensuring robust governance, risk management, and compliance (GRC) is a top priority for organizations. ServiceNow and SAP GRC are potent tools that can help streamline these processes. Integrating the two can create a powerful combination that optimizes GRC activities, saving time and minimizing risks.

What is SAP GRC?

SAP GRC (Governance, Risk, and Compliance) is a suite of solutions designed to help organizations manage their GRC processes effectively. It includes modules for:

Access Control: Manages user access rights and segregation of duties (SoD) to prevent unauthorized activity.

Risk Management: Identifies, assesses, and mitigates potential risks across the enterprise.

Process Control: Automates and monitors business processes, ensuring compliance with internal and external regulations.

Audit Management: Supports seamless internal and external audit processes.

What is ServiceNow?

ServiceNow is a cloud-based platform that offers a wide range of IT service management (ITSM) solutions. Its solutions extend to other business functions, including security operations, customer service, and HR. ServiceNow’s flexible workflow engine and strong integration capabilities make it a natural fit for automating and streamlining GRC processes.

Benefits of Integrating ServiceNow with SAP GRC

Centralized GRC Management: ServiceNow is a central hub for GRC activities, consolidating information from SAP GRC and other sources providing better visibility and insights.

Automated Workflows: ServiceNow’s workflow engine automates GRC tasks such as access requests, risk assessments, and incident management, improving efficiency and reducing errors.

Improved User Experience: ServiceNow offers a user-friendly interface, enhancing the experience for GRC stakeholders and business users.

Enhanced Collaboration: Integration fosters seamless collaboration between IT, risk management, and compliance teams, promoting a holistic GRC approach.

Improved Decision-Making: Centralized data and automated reporting provide stakeholders with real-time insights to support timely and informed risk management decisions.

How to Integrate ServiceNow and SAP GRC

Integration between the two platforms can be achieved in several ways:

Web Services: Use SAP GRC’s web services and ServiceNow’s REST APIs for real-time data exchange and synchronization.

Middleware: Employ integration middleware for comprehensive, pre-built connectors

Custom Development: Custom integration solutions may be needed for particular requirements.

Use Cases

Access Request Management: Integrate ServiceNow’s access request workflows with SAP GRC’s access control module to automate provisioning and ensure compliance.

Risk Assessments: Trigger risk assessments in SAP GRC based on events and incidents raised in ServiceNow.

Incident Management: Automatically link incidents in ServiceNow to risks and controls in SAP GRC for better context.

Compliance Reporting: Generate compliance dashboards in ServiceNow using data consolidated from SAP GRC and other sources.

Before You Start

Consider these points before beginning your integration project:

Planning: Define clear objectives, integration scope, and use cases.

Governance: Establish a governance model for managing the integration.

Technology: Choose the most suitable integration method (web services, middleware, or custom).

Security: Pay close attention to securing data in transit and user authentication

Conclusion

Integrating ServiceNow with SAP GRC is a strategic decision that pays significant dividends. Harmonizing the two platforms establishes a unified, efficient, and less error-prone GRC framework. This enhances your organization’s ability to mitigate risk, comply with regulations, and make better business decisions.

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You can find more information about SAP GRC in this SAP GRC Link

Conclusion:

Unogeeks is the No.1 IT Training Institute for SAP GRC Training. Anyone Disagree? Please drop in a comment

You can check out our other latest blogs on SAP GRC here – SAP GRC Blogs

You can check out our Best In Class SAP GRC Details here – SAP GRC Training

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kirnakumar155 · 1 year ago

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Service now Ariba Integration

Streamlining Procurement: The Power of a ServiceNow and Ariba Integration

In today’s fast-paced business environment, organizations constantly seek ways to optimize operations and drive efficiency. One key area where significant gains can be made is procurement. By integrating ServiceNow and SAP Ariba, businesses can create a seamless, automated workflow that revolutionizes how they source, purchase, and manage goods and services.

What are ServiceNow and Ariba?

ServiceNow is a powerful cloud-based platform that streamlines workflows across various business functions, including IT service management (ITSM) and customer service management (CSM).

SAP Ariba is a leading cloud-based procurement solution that facilitates the entire source-to-pay process, enabling organizations to effectively manage their spending, supplier relationships, and contracts.

Why Integrate ServiceNow and Ariba?

Integrating these two powerful platforms unlocks a multitude of benefits for organizations:

Centralized Procurement: Create a single, unified portal for procurement requests, approvals, and tracking accessible within ServiceNow. This avoids disparate systems and manual hand-offs.

Enhanced Visibility: Get real-time insights into spending patterns, supplier performance, and contract compliance across the procurement lifecycle.

Improved Efficiency: Automate repetitive tasks and workflows, reducing errors and freeing employee time for more strategic activities.

Strengthened Compliance: Ensure procurement processes adhere to internal policies and external regulations.

Better User Experience: Provide a seamless, intuitive experience for employees involved in the procurement process.

Critical Use Cases for a ServiceNow and Ariba Integration

Purchase Requisition and Approval: Users raise purchase requests directly within ServiceNow. The integration triggers automated approval workflows in Ariba based on predefined rules.

Supplier Onboarding and Management: Synchronize supplier data between Ariba and ServiceNow, maintaining a consolidated repository of supplier information.

Contract Management: Connect Ariba’s contract management capabilities to ServiceNow to maintain visibility into contract terms, expiry dates, and renewal processes.

Invoice Processing and Reconciliation: Automatically match invoices received in Ariba with purchase orders and receipts in ServiceNow, streamlining three-way matching and payment processes.

Spend Analytics: Combine spend data from Ariba with other operational metrics within ServiceNow for robust reporting and insights to drive better decision-making.

Getting Started

Integrating ServiceNow and Ariba can be achieved in a few ways:

Pre-built Connectors: Some integration platforms offer pre-built connectors to facilitate data flow between ServiceNow and Ariba.

Custom Integration: Utilize the API capabilities of both platforms to build a custom integration tailored to your organization’s specific needs.

Integration Platforms as a Service (iPaaS): Leverage iPaaS solutions to create and manage complex integrations in a low-code, visual environment.

Conclusion

Integrating ServiceNow and SAP Ariba unlocks a powerful combination for organizations looking to streamline procurement processes, boost efficiency, and gain greater control over spending. Seamlessly connecting these systems creates a foundation for intelligent, data-driven procurement that adds strategic value to your business.

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You can find more information about SAP ARIBA in this SAP ARIBA Link

Conclusion:

Unogeeks is the No.1 IT Training Institute for SAP Training. Anyone Disagree? Please drop in a comment

You can check out our other latest blogs on SAP ARIBA here – SAP ARIBA Blogs

You can check out our Best In Class SAP ARIBA Details here – SAP ARIBA Training

Follow & Connect with us:

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aelumconsulting · 2 years ago

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Unlocking the Power of ServiceNow CMDB for Better IT Service Management

Introduction

In the fast-paced world of IT service management (ITSM), staying organized and efficiently managing your assets, configurations, and services is essential. This is where the ServiceNow Configuration Management Database (CMDB) comes into play. ServiceNow CMDB is a powerful tool that helps organizations maintain a comprehensive inventory of their IT assets, understand the relationships between them, and streamline various IT processes. In this blog, we'll explore the significance of ServiceNow CMDB and how it can transform your IT operations.

What is ServiceNow CMDB?

ServiceNow CMDB is a centralized repository of information about all the assets and configurations within an organization's IT environment. It serves as a single source of truth for your IT infrastructure, enabling you to track, manage, and understand various aspects of your IT landscape. This information can include hardware, software, network devices, applications, and their interdependencies.

Key Benefits of ServiceNow CMDB

Improved Visibility: One of the primary benefits of ServiceNow CMDB is the enhanced visibility it provides into your IT infrastructure. By maintaining an up-to-date record of assets, their configurations, and relationships, you can gain a holistic view of your IT environment. This visibility is crucial for decision-making, troubleshooting, and risk management.

Efficient Change Management: With CMDB, organizations can effectively plan and implement changes in their IT systems. You can assess the potential impact of changes on existing configurations and services, reducing the risk of disruptions and downtime. This is essential for maintaining service continuity and user satisfaction.

Faster Incident Resolution: When incidents or problems arise, ServiceNow CMDB helps IT teams identify the affected components and their relationships. This accelerates the troubleshooting process, allowing for quicker incident resolution and minimizing service disruptions.

Optimized Asset Management: Managing IT assets can be challenging, especially in large organizations. CMDB simplifies asset tracking, ensuring that assets are utilized efficiently, and reducing unnecessary expenditures on redundant or underutilized resources.

Enhanced Compliance: ServiceNow CMDB assists organizations in maintaining compliance with industry regulations and internal policies. By keeping track of configurations and assets, you can demonstrate adherence to compliance standards during audits.

Streamlined Service Mapping: Creating and maintaining service maps is critical for understanding the relationships between components and the impact of incidents or changes on services. CMDB supports automated service mapping, making it easier to visualize these relationships.

Implementation Best Practices

To make the most of ServiceNow CMDB, consider the following best practices:

Data Quality: Ensure that data entered into the CMDB is accurate and up-to-date. Regularly audit and clean the database to eliminate inconsistencies.

Relationship Mapping: Pay close attention to mapping relationships between configuration items (CIs). Accurate CI relationships are crucial for incident and change management.

Automation: Leverage automation to discover and update CIs. Automation tools can help reduce manual data entry and improve accuracy.

Integration: Integrate CMDB with other ITSM modules and tools, such as incident management, change management, and discovery tools, to maximize its potential.

User Training: Properly train IT staff on CMDB usage and best practices to ensure that the database is utilized effectively.

Conclusion

ServiceNow CMDB is a powerful asset for organizations looking to enhance their IT service management capabilities. By centralizing information about IT assets, configurations, and relationships, CMDB provides a foundation for informed decision-making, efficient change management, and streamlined incident resolution. Implementing CMDB best practices and integrating it with other ITSM tools can help organizations unlock its full potential and drive efficiency and effectiveness in their IT operations.

In an era where IT infrastructure complexity continues to grow, ServiceNow CMDB is a valuable ally for maintaining control and delivering high-quality IT services.

For More Details And Blogs : Aelum Consulting Blogs

For ServiceNow Implementations and ServiceNow Consulting Visit our website: https://aelumconsulting.com/servicenow/

#ServiceNow #ServiceNow CMDB #CMDB

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un-enfant-immature · 6 years ago

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Tesorio raises $10M Series A to help companies track their cash flow

Tesorio, a startup that helps businesses aggregate and analyze their cash flow data, today announced that it has raised a $10 million Series A round led by Seattle’s Madrona Venture Group. Existing investors First Round Capital, Floodgate, Y Combinator, Fathom Capital and Fuel Capital. This brings Tesorio’s total funding to $17 million. Madrona’s Hope Cochran will join the company’s board.

The company is tackling an interesting market that is surprisingly underserved given that every company likely wants to be able to track its cash flow as closely as possible. In most companies, though, that’s still done with the help of Excel spreadsheets. The fact that Jeff Epstein, former CFO of Oracle; Ron Gill, former CFO of NetSuite; and Greg Henry, CFO of Couchbase and former SVP of Finance at ServiceNow all gave angle funding to Tesorio shows how big a problem this is.

“Billion-dollar companies are running their cashflow in Excel — and that’s real,” Tesorio co-founder and CEO Carlos Vega told me. “What that doesn’t allow you to do is use all that data that goes into that cashflow in a smart way. [��] Imagine all of that could be connected and interconnected — and that’s basically what we’re building.”

Tesorio helps businesses aggregate all of their cash flow — in some ways, you can think of it as a Mint for businesses — and then runs its AI models over it to predict a company’s overall financial health. Current customers include the likes of Veeva Systems, Box, and WP Engine, who use the company’s systems to, for example, automate their accounts payable operations to understand when customers are likely to pay. While there are other tools that help you manage the overall workflow, Vega argues that Tesorio is different because it can pull in data from all of these disparate systems and create a cash flow forecast based on this.

“Many departments have systems of record to log things like accounting entries, bank info, billings, customer interactions, spend, etc,” Vega explained. “The exciting opportunity is to tie that data together dynamically so you can have a multifaceted view on the trajectory of your business (with a focus on the effects to cash flow) and then automate the levers that can help you impact cash.”

While the company didn’t disclose any revenue numbers, it did not that its revenue grew 4x year-over-year in 2018.

As Vega told me, it’s usually the financial teams and CFO’s that adopt Tesorio. The company focuses on bringing on companies with 100 to 3000 employees and it already has a number of international customers, too. In total, the platform has already analyzed $56 billion in payments, 10 million invoices and 5 million user activities. As will all machine learning services, every new transaction also helps to make its models more precise.

As usual, Tesorio will use the new funding to expand its product — with a special focus on adding integrations with other finance systems — and its expand its go-to-market initiatives.

Madrona’s Hope Cochran, who herself was a public company CFO during her time at Clearwire and King Digital, stressed the need for a service like this. “The ultimate financial metric for a company is Cash,” she writes in today’s announcement. “Not just the current balance, but the trajectory of the balance. In the vast majority of companies, this analysis is performed on a spreadsheet. One containing many links, often circular references, and pulling in data from multiple sources. The risk of an error, a break, is high. ”

#TechCrunch

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biofunmy · 6 years ago

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Nike’s Chief Executive, Mark Parker, Is Stepping Down

Nike said on Tuesday that its chief executive, Mark Parker, who led the company through a period of tremendous growth but also saw his leadership challenged by a number of controversies, would step down early next year.

He will be replaced by John Donahoe, a member of Nike’s board and the chief executive of ServiceNow, a cloud computing company. Previously, he was the chief executive of eBay.

Nike said Mr. Parker would become executive chairman of the company on Jan. 13, leading the board and working closely with Mr. Donohoe and the senior management team.

“I am delighted John will join our team,” Mr. Parker said in a statement released by the company. “His expertise in digital commerce, technology, global strategy and leadership combined with his strong relationship with the brand, make him ideally suited to accelerate our digital transformation.”

The news that Mr. Parker was stepping down as chief executive came as Nike’s stock price hit a high of more than $95 in trading on Tuesday. The stock has nearly doubled in the past three years, reflecting Nike’s growth in key markets like China and its focus on selling directly to consumers, both online and in its own stores. For the year ending in May, Nike’s revenue grew by 7.5 percent, to $39.1 billion.

The financial success has been tempered in recent years by a series of controversies inside the company.

In September, emails emerged that showed Mr. Parker had direct knowledge of tests being conducted with performance-enhancing drugs by the company’s premier long-distance running coach, Alberto Salazar.

According to emails contained in a decision in a case between the United States Anti-Doping Agency and Mr. Salazar, Mr. Parker and other top Nike officials were briefed on several occasions from 2009 to 2011 regarding medical experiments involving testosterone, a banned substance. The tests, the agency said, were an attempt to determine the effects of testosterone, how much of the substance could be used by athletes without it being detected, and whether an allowable amount of another substance, L-carnitine, could be used to benefit athletes.

The agency barred Mr. Salazar from track and field for four years for violating antidoping rules. As head coach of the Nike Oregon Project, a training group based at the company’s headquarters in Beaverton, Ore., Mr. Salazar has worked with some of the world’s top distance runners. He denied any wrongdoing.

Mr. Parker and Nike initially stood by Mr. Salazar and committed to funding his appeal of the punishment. A week later, however, Mr. Parker announced that Nike was shutting down the Oregon Project and cutting official ties with Mr. Salazar, though it said it would still finance his appeal.

Shalane Flanagan, a Nike-sponsored runner who this week joined the coaching staff of another elite training group at Nike, said she was not surprised by the activities cited in the agency report on Mr. Salazar but that she did not realize Mr. Parker had been aware of what was going on.

“There must be some deeper layers to this that are over my head,” Ms. Flanagan said of Mr. Parker’s leaving as chief executive.

Several current and former female Nike-sponsored runners came forward this year to say they had been forced to decide whether to risk financial penalties from the company if they became pregnant. Nike responded by changing its policy, waiving performance-pay reductions for pregnant athletes.

In early 2018, a number of women inside the organization described the environment at Nike as a toxic boy’s club. They said their careers had been blunted, they felt marginalized in meetings, and they had endured other forms of sexual harassment and gender discrimination.

As a result, Nike and Mr. Parker removed more than a dozen executives, both male and female. Those who left the company included Trevor Edwards, the president of the Nike brand who was widely seen at the time as a candidate to replace Mr. Parker.

KeJuan Wilkins, a spokesman for Nike, said Mr. Parker’s decision to step aside now was “absolutely not” a result of the Oregon Project controversy or any other issue. Rather, he said, it was part of a plan with the board that has been in the works for months to name a successor.

Nike, seen by many as an insular organization that can be tough for outsiders to navigate, has looked outside the company before for leadership. The results were not reassuring.

In late 2004, William D. Perez, the former head of S.C. Johnson & Son, the maker of Windex and Ziploc bags, was named chief executive. Over the next 13 months, Mr. Perez battled Nike’s founder and chairman, Philip H. Knight, for control of the company before Mr. Perez abruptly resigned. Mr. Parker was named his replacement.

Mr. Wilkins said Mr. Donohoe’s experience and knowledge of the company would allow for a smooth transition. He has been on Nike’s board since 2014, working closely with Mr. Parker and other executives as the company has expanded its business overseas and online.

Mr. Wilkins said Mr. Donohoe’s background at eBay and ServiceNow would be valuable as the company continued to expand its online offerings and sell more products directly to customers.

The announcement of Mr. Parker’s impending move came on the same day that Under Armour said its founder and chief executive, Kevin Plank, would no longer oversee day-to-day operations, though he would remain the company’s executive chairman.

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businesssolutionsbyrc · 1 year ago

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Royal Cyber: Market Leader in Latest Technologies, Solutions, and SaaS Products

ServiceNow Brilliance Unleashed: Chosen by Peers, Recognized by Gartner

Transform Your ServiceNow Experience

As your dedicated ServiceNow partner, Royal Cyber offers top-tier ServiceNow services. Our skilled professionals specialize in various modules, ensuring your organization excels on this robust platform. Trust us to elevate your ServiceNow experience with unmatched expertise and commitment.

Get Started with ServiceNow Today!

Gartner-Endorsed ServiceNow Partner

Our ServiceNow Partnership

Royal Cyber, founded on trust, expertise, and shared success, empowers your organization with:

Cutting-Edge Solutions

Certified Experts

Priority Support

Proven Success

ServiceNow Expertise

ServiceNow ITOM: Optimize your IT infrastructure with our deep understanding of IT Operations Management.

ServiceNow ITAM: Gain control over your IT assets, reduce costs, and enhance compliance with our expertise in IT Asset Management.

ServiceNow ITSM: Streamline IT service processes and improve customer satisfaction with IT Service Management.

ServiceNow SPM: Drive business success through efficient resource allocation with Strategic Portfolio Management.

ServiceNow GRC: Manage risks, vendor compliance, and ensure long-term resilience with Governance, Risk, and Compliance.

ServiceNow HRSD: Enhance employee experiences and efficiency with Human Resources Service Delivery.

ServiceNow SecOps: Stay secure with proactive threat detection and incident response through Security Operations.

ServiceNow CSM: Enhance customer satisfaction and loyalty with Customer Service Management.

ServiceNow Now Assist: Elevating Business Workflows with Advanced AI Solutions

ServiceNow CMDB: Unlock the power of your IT infrastructure with our comprehensive CMDB Assessment.

Source-To-Pay: Transform Source-To-Pay operations with ServiceNow.

Cherwell Alternative: Seamlessly migrate from Cherwell to ServiceNow.

Washington DC Release: Streamline operations with new features.

ServiceNow Services

Royal Cyber offers tailored services to meet your business needs:

Implementation: Start or enhance your ServiceNow setup.

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Integration: Seamlessly integrate ServiceNow with existing IT systems.

Support: Ensure smooth platform operation with dedicated support.

Training: Empower your team with essential skills.

Customized ServiceNow Solutions from RC Labs

GoTestPro: AI-driven test automation for ServiceNow.

Employee Rating Card: Intuitive employee performance management.

ServiceNow ADO: IT management with Azure DevOps integration.

Integration Wizard: Unlock seamless ServiceNow integration.

AI Assist: Reduce incident resolution turnaround time.

AI KnowledgeGen: Empower IT support with dynamic knowledge management.

VDI Intake: Provide a unified, consumer-like experience.

IT Helpdesk Automation: Automate IT operations tasks.

MS Teams + ServiceNow: Notifications for new or updated incidents.

SCCM Integration: ServiceNow Graph Connector for SCCM.

Copilot: Future of enterprise operations with ServiceNow and Copilot.

ServiceNow for Industry Verticals

Healthcare: Improve patient care and streamline operations.

Financial Services: Enhance compliance and efficiency.

Retail: Optimize customer service and operations.

Manufacturing: Streamline production and supply chain management.

Telecommunications: Improve network management and customer service.

Education: Modernize and enhance service delivery.

Government: Drive transparency and citizen service excellence.

Energy and Utilities: Optimize resource allocation and reliability.

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toomanysinks · 6 years ago

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New Celonis tool moves process mining vendor into customer experience

Celonis created the idea of process mining, the act of automating the understanding and improvement of internal processes. But understanding the process in and of itself only gets you so far. Ultimately, companies need to use that information to improve the customer experience and a new operational layer announced today could help them do that.

When we think about managing the customer experience, we tend to look at the consumer-facing app or the website. If that isn’t working right, or there is unnecessary friction in the buying process, then then you can lose the customer.

But Celonis co-CEO and co-founder Alexander Rinke says that eliminating friction at the front end of the process is only part of the equation. If there is a problem anywhere in the delivery system from the manufacturer or warehouse to back-end systems, then that kind of friction can be just as problematic he says.

“Where process mining really helps is it reveals where there’s friction. The biggest challenge companies face is that there’s a ton of operational friction. Things get stuck. Things get delivered late. Customer promises get broken,” he said.

Part of what makes Amazon work so well isn’t just that customers can easily place orders on a website or app, but also that Amazon has figured out how to pick the order and get it to the customer in the promised amount of time. If there were any delays in that process, people wouldn’t gravitate toward Amazon as much as they do.

But most companies don’t have the operational excellence of Amazon and that’s where Celonis thinks it can help — by identifying the bumps in the operational road and finding ways to smooth those out in an automated fashion. “Initially, we sold a product for discovery, laying the land, understanding what’s going on in complex companies. And now we see more and more companies moving into operationalizing these insights, so acting on them, fixing things that are broken, and wanting to automate these fixes,” Rinke explained.

The company’s answer to this is the Beta of Workflow Engine, a tool that is designed to help companies improve that operational flow. As it describes it, “The no-code, point-and-click workflow allows business analysts to arrange process steps and connect process flows across systems.” It includes templates out of the box for common tools like SAP, Oracle, Salesforce.com, ServiceNow, Jira, etc.

He says as an example, a company may have switched to electronic payments, but it’s finding customers aren’t moving with them. They can use the tool to identify those customers and offer a discount on their next order if they pay electronically without bothering the folks who are already doing it.

The company also announced a new tool to help connect easily to SAP systems. As Rinke points out, there are hundreds of these systems running the back-end (finance, inventory, HR, etc.) at companies all over the world. It’s not always easy to connect to them because of their age and complexity.

To that end, the company revealed it has bought Banyas, a tool designed to help automate workflow from SAP systems, and one that should fit in nicely with the company’s vision to automate and understand process flows across large organizations.

Celonis was founded in 2011. Today it has over 700 employees, and has raised almost $78 million.

source https://techcrunch.com/2019/04/05/celonis-adds-tool-to-improve-customer-experience-on-top-of-process-mining-tool/

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uswanth-123 · 1 year ago

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Service Now Integration with SAP GRC

Streamlining Governance, Risk, and Compliance: Integrating ServiceNow with SAP GRC

In today’s complex regulatory landscape, ensuring robust governance, risk management, and compliance (GRC) is a top priority for organizations. ServiceNow and SAP GRC are potent tools that can help streamline these processes. Integrating the two can create a powerful combination that optimizes GRC activities, saving time and minimizing risks.

What is SAP GRC?

SAP GRC (Governance, Risk, and Compliance) is a suite of solutions designed to help organizations manage their GRC processes effectively. It includes modules for:

Access Control: Manages user access rights and segregation of duties (SoD) to prevent unauthorized activity.

Risk Management: Identifies, assesses, and mitigates potential risks across the enterprise.

Process Control: Automates and monitors business processes, ensuring compliance with internal and external regulations.

Audit Management: Supports seamless internal and external audit processes.

What is ServiceNow?

ServiceNow is a cloud-based platform that offers a wide range of IT service management (ITSM) solutions. Its solutions extend to other business functions, including security operations, customer service, and HR. ServiceNow’s flexible workflow engine and strong integration capabilities make it a natural fit for automating and streamlining GRC processes.

Benefits of Integrating ServiceNow with SAP GRC

Centralized GRC Management: ServiceNow is a central hub for GRC activities, consolidating information from SAP GRC and other sources providing better visibility and insights.

Automated Workflows: ServiceNow’s workflow engine automates GRC tasks such as access requests, risk assessments, and incident management, improving efficiency and reducing errors.

Improved User Experience: ServiceNow offers a user-friendly interface, enhancing the experience for GRC stakeholders and business users.

Enhanced Collaboration: Integration fosters seamless collaboration between IT, risk management, and compliance teams, promoting a holistic GRC approach.

Improved Decision-Making: Centralized data and automated reporting provide stakeholders with real-time insights to support timely and informed risk management decisions.

How to Integrate ServiceNow and SAP GRC

Integration between the two platforms can be achieved in several ways:

Web Services: Use SAP GRC’s web services and ServiceNow’s REST APIs for real-time data exchange and synchronization.

Middleware: Employ integration middleware for comprehensive, pre-built connectors

Custom Development: Custom integration solutions may be needed for particular requirements.

Use Cases

Access Request Management: Integrate ServiceNow’s access request workflows with SAP GRC’s access control module to automate provisioning and ensure compliance.

Risk Assessments: Trigger risk assessments in SAP GRC based on events and incidents raised in ServiceNow.

Incident Management: Automatically link incidents in ServiceNow to risks and controls in SAP GRC for better context.

Compliance Reporting: Generate compliance dashboards in ServiceNow using data consolidated from SAP GRC and other sources.

Before You Start

Consider these points before beginning your integration project:

Planning: Define clear objectives, integration scope, and use cases.

Governance: Establish a governance model for managing the integration.

Technology: Choose the most suitable integration method (web services, middleware, or custom).

Security: Pay close attention to securing data in transit and user authentication.

Conclusion

Integrating ServiceNow with SAP GRC is a strategic decision that pays significant dividends. Harmonizing the two platforms establishes a unified, efficient, and less error-prone GRC framework. This enhances your organization’s ability to mitigate risk, comply with regulations, and make better business decisions.

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aelumconsulting · 3 years ago

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How To Achieve IT Asset Management Success

Business challenges

How do you manage capital and operational costs, if you don’t know what you have? How do you secure your organization if you aren’t sure what assets are where? How do you know if you’re out of compliance? Are you willing to wait for a government official or big-name vendor to tell you? That could be a costly conversation if it comes attached to a massive fine. In this blog, we will be discussing how you can manage these issues effectively with IT Asset management.

Wasted Spending

Recognizing that a part of present spending is likely going to waste is by far one of the most painful aspects of gaining full control over ITAM. It may be necessary to pay for ITAM software or subscriptions that are no longer in use. Based on actual usage and consumption history, it may mean purchasing more licenses or subscription seats than are actually required. In either case, the result is excessive spending on idle assets that provide little return on investment.

Unnecessary and Avoidable Risk

The failure to pay or get licenses or subscriptions required to lawfully use specified software or services is the other side of overspending. Overuse of a license can be caused by a variety of factors, including:

Admins who deploy software without first learning the license terms, which vary by publisher and can be fairly complicated.

Using virtual machines or containers to deploy licenses without first comprehending (and then applying) license rules.

Increasing the processing capability of devices without affecting license.

Costs Are Opaque and Unpredictable

Licenses and contracts come and go on a regular basis, each with its own set of terms and restrictions. Vendor or service provider bills arrive at irregular and unpredictable intervals if they are not handled. Cost increases, changes in usage terms or costs, or variations in consumption levels make it difficult to analyze and consolidate expenditures.

Proposed Solution

The solution for all these challenges will be the use of ServiceNow IT Asset management effectively.

What is IT Asset Management?

ITAM is best understood as a set of business practices built around record-keeping (and maintenance). It combines and deals with contractual functions, discovery and inventory, and financial activities. On one hand, IT Asset Management software seeks to accommodate and represent all the various contracts for licenses, subscriptions, and services (such as SaaS applications) within an organization in a coherent and consistent way.

On the other hand, ServiceNow ITAM also looks out onto an organization’s networks to sniff out, discover, and compile as complete a list as possible of what IT assets it actually sees in use, along with who’s using them, what for, how long, and so forth. Finally, IT Asset Management software also tracks financial activities around those assets—including costs of acquisition, licensing, upgrades, maintenance, and so on. Simply by assembling, combining, and correlating these three bodies of data, ITAM helps to create a current and consistent record of IT assets within an organization.

Software asset management (SAM)—best understood as part of the overall IT Asset Management software practice—works best when all its elements come together under a single software umbrella. Such a platform handles record-keeping and interfaces with multiple organizational units and departments.

Why do customers choose ServiceNow SAM?

ServiceNow SAM can automatically distribute key data from the CMDB. This becomes your single source of truth, a valuable asset for decision-making that can be shared across the enterprise. An investment in ServiceNow SAM means you have one central source, a single architecture solution, that can deliver crucial software data to the business via digital workflows. Improved asset control also means you’re in a better position to derive value from those investments. Even SaaS can be monitored and optimized through ServiceNow SAM. The bottom line is that ServiceNow SAM can help an organization pare back spending while optimizing usage with right-sized purchases. These real savings occur for on-premises and cloud-based services, too.

Introducing the CMDB

The configuration management database (CMDB) is an important source of information about an organization’s systems, and it supports critical IT service management functions such as problem management and change management. The CMDB helps IT resolve issues more effectively by answering the proverbial first question in troubleshooting: “What was the last thing you changed?”

What does ITAM do for the business?

Compounding Cost Savings

ITAM can assist firms in reducing waste and overspending by removing excess, unused, or unwanted assets from their asset inventory.

ITAM can also help with:

Maximize the useful life of individual IT hardware assets by helping to identify when preventive maintenance is needed, and keep records of completed preventive and corrective maintenance

Keep track of service and support contracts for important hardware assets to ensure they don’t expire.

To assist businesses in planning and budgeting for hardware replacement, keep track of EOL and EOS dates.

Identify any unused hardware, such as new inventory, parts and spares, pooled equipment, and unallocated resources, that could be assigned or deployed.

Simplifying ITSM

ITAM automates and simplifies ITSM. ITAM can help IT deliver a superior service management experience for your users when they need it most. By automatically pre-populating the ITSM portal or service desk dashboard with asset and user information, users and support staff can focus on describing and resolving the actual incident or problem. Anything you can do to make it easier to create a service desk ticket and get to a resolution quicker will help your users stay productive and reduce frustration.

Minimizing Risk

ITAM assists firms in a variety of ways to reduce risk. One of the more obvious areas where ITAM may assist firms in risk management is software license compliance. Managing financial risk, in particular, due to non-compliance penalties, hold-up buying (“true-up” or else—list price, no discounts), and overspending, are all closely related (unused entitlements).

Software Spend Detection

Software spend detection can help you spot inefficient “shadow IT” purchases (“Why is marketing paying more for project management software that operations use?”). can unearth overlapping software capabilities in many applications (“Why do we have five different file sharing apps and three different project management tools?”). There are indirect cost savings, such as increasing interoperability and productivity across teams, workgroups, departments, and business units.

Conclusion

IT Asset Management isn’t an afterthought in IT; it’s at the heart of your business. You’re essentially flying blind without good ITAM, not knowing if you’re losing money or putting the business at risk due to security or compliance problems. And flying blind will almost always result in a crash. It doesn’t have to be that way, though. With adequate ITAM in place, you can rest assured that you’re tracking every piece of hardware and software in your business and that you’ll be able to present whatever is required when the auditors arrive. You have perfect 20/20 insight into the IT assets that keep your organization running every day, rather than flying blind.

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thegloober · 7 years ago

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Flight Centre on becoming a 'centre of operational excellence'

Retail travel company Flight Centre has a presence around the world, boasting approximately 10,000 employees in Australia and another 8,000 or-so internationally that all consume services hosted domestically.

Despite having almost 20,000 staff — customers as Flight Centre Enterprise Operations Manager Michelle Carroll calls them — there was previously only one way to contact head office, and that resulted in inbound calls being basically unmanageable.

“Call volumes were through the roof, they had no way to self-service — they couldn’t search a knowledge base, etc — my call queues at times were in excess of 200 calls waiting for 48 minutes at best,” Carroll said during the ServiceNow NowForum in Sydney.

“That’s not a good user experience.”

Having used ServiceNow in previous roles, Carroll said she went on a mission to convince the bean-counters and the senior executive layer of Flight Centre that it needed to undergo a significant transformation, using technology from ServiceNow as an enabler.

To Carroll, it wasn’t a digital transformation Flight Centre undertook, but a shift to become a “centre of operational excellence”.

Flight Centre stood up the project called ServiceMe, which Carroll said despite being a bit tongue-in-cheek, was designed around being used by millennials who don’t want to take the time to research something.

“We had to make it Googlesque … We gave it a fun image, it’s got a Lego fit-out, it uses their language, ‘I want something’, ‘something is broken, just fix it IT’ — so we did that,” she explained.

Despite Carroll’s ROI specifying improvements were to be recognised within seven months, she said it took at most four weeks to see improvements.

“Within four weeks … due to the implementation of this portal, call volumes had reduced by 50 percent and average wait times went from 14 minutes to 4 [minutes] on average,” she continued.

“Customer satisfaction was in the toilet — there was no other way to describe it — it’s now sitting at 4.8 out of 5.

“Every productivity second lost is a consultant potentially not committing on a sale, so a sale gets lost or another consultant gets to pick it up. It’s a very competitive environment to work in and we needed to improve that.”

All of the top tier applications that are revenue-generated or are critical to business operation, Carroll said, have been mapped out to allow a simple view of the health of an application, such as a travel booking system, a service from a SaaS provider, or a bespoke travel application.

“My gold, my pipe dream is zero outages, zero P1 incidents, in any given calendar month,” she said. “I’ve got a lot of systems and services to take into that vision.”

Despite having further to go on its digital transformation journey, the meantime to restoration since Flight Centre went live has already reduced by 88 percent.

“And that equates to millions of dollars in potential loss sell that we didn’t lose — and that is a massive achievement,” Carroll added.

It wasn’t all smooth sailing, however, with Carroll touching on the difficulty involved in changing the way things have always been done within an organisation. Especially she said when the average IT tenure at Flight Centre is 15 years.

“I’ve been involved in fiery conversations with people that have been there a long time … those same people are still coming up after a period of time apologising for their behaviour asking how to get a taste of this vision and journey … Architects as an example,” she explained. “You’ve got to prove what you’re saying can become a reality. It’s not just a sell, there is something tangible.

“Next step in our journey to complete the orchestration and automation of all the moving parts of what it means to be operationally excellent all the way through in a streamlined fashion.”

The comments regarding a cultural battle to stand up technology from Carroll follow reports from the ABC that detailed in August a toxic culture within Flight Centre.

The company has been accused of ripping off customers and underpaying staff, with the ABC also reporting some staff told them working at Flight Centre was like being in a cult.

The report details the practice of Flight Centre encouraging travel consultants — who are reportedly paid below Australia’s minimum wage — to add hundreds, sometimes thousands, of dollars to bookings.

This followed Flight Centre in April being ordered to pay AU$12.5 million in fines to the ACCC for attempts to fix international fares between 2005 and 2009.