#i mean... they sorta did when they mentioned the 65% turnover rate but i figured thats just how it goes when you don't pay

[goodeye-cyborg]

In case anyone was wondering about the job situation:

They have a system for you personally to document your coworkers errors for QA. They tell you it's anonymous, but your manager and QA can see who reported the error and also every account leaves a note with your name in it when you look at it, so your coworker that you just errored, knows you're the one that got them a talking to. Also, our trainers just upfront said they use it to be petty over extremely little shit that they admitted weren't actual problems. They encouraged us to do the same. "It's a learning tool" then why are you using it for revenge? Hm?

There is a specific way we are supposed to phrase everything in the Slack chat and if we don't we can get in trouble. There are no templates or written guidelines for this. You're just supposed to idk ask your supervisor about your phrasing before posting questions. Which are time sensitive. Cuz you're on the phone. They want us to put this app on our personal phones despite the fact that QA said outright they have access to all of your shit the app has access to. DMs, download files, all that good shit.

That's also the place we go to publicly beg to take lunch. It's a fast moving chat tho, so the single manager present (who's fuckin around on their phone) might not even see.

They also listen in and watch your screen while you take calls. This includes having access to things said while the customer is on hold. It is up to QA whether they mark you down for calling someone a dumbass while they're on hold and can't hear it. People have been fired over this. I've worked in a call center before, this is not common. It usually just mutes your mic when the customer is on hold, cuz normal QA teams don't wanna listen to you mutter and beatbox while you look for stuff.

This is a call center. This is a call center for extremely low stakes calls. Why is there all of this "I saw Goodie Proctor leaving bad notes" shit? Why are you encouraging me to narc on my coworkers for small stuff that only got messed up cuz they're humans with lives? Fucking..... Cop behavior.

And don't even get me started on the fucking phone call rules. There's no script but there's very specific shit you have to say on specific types of calls. There's an AI the QA team uses to measure your tone also.

Calabrio doesn't think you sound happy enough? That's an error. Dead air? That's an error. A prolonged hold while you hop between the six different, necessary but half functioning, programs you need to look at to learn anything about what the customer's after? Oh baby thats an error. Did the call drop and you didn't publicly announce it in the Slack chat? Take a wild guess.

I am making less than a Wendy's employee in my state, and they're allowed to take smoke breaks. If I'm away from my phone for too long they start going through my shit to make sure I'm not goofing around.

Anyway, I'll be opening commissions soon cuz this is not tenable. Like I said, I've worked in a call center before this one. I've worked from home for almost four years now. I've never encountered this shit in my life. There was less surveillance in fucking retail, and those freaks get mad if you're not constantly making up tasks to do.