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Breaking: SOURCE is acquired by Carousel Industries

URL:  http://www.carouselindustries.com/company/news-room/carousel-industries-acquires-source-inc

SOURCE Brings Deep Expertise in Voice Solutions and Asset Management, Broad Technology Partner Ecosystem; Will Help Carousel Continue Smart Growth and Meet Clients' Evolving IT Lifecycle Requirements

EXETER, R.I., June 27, 2016 -- Carousel Industries, a leader in communication and network technologies, professional and managed services, and cloud solutions, today announced it has acquired Dallas-based SOURCE, Inc., a provider of unified communications, asset management, and inventory logistics solutions and services.  Terms of the agreement were not disclosed.

Founded in 1971 and with customers located nationwide, SOURCE brings to Carousel a unique blend of proven capabilities and expertise in asset management and logistics, technology refurbishment and repair, as well as disaster recovery, e911 implementation, and IT services. The company is the 15th largest Avaya dealer in the U.S. and has more than 10,000 successful customer installations.

More than 100 SOURCE employees, including president Bryan Davis, join Carousel effective immediately. The acquisition gives Carousel an enhanced presence in the Southwestern U.S., including SOURCE corporate headquarters, a 250,000 square foot, ISO:9001-certified distribution and repair facility–replete with a patented barcoding system – in Dallas, and sales offices in both Texas and Missouri.

"Thanks to the rapid adoption of wireless devices, unified communications has become one of the most dynamic segments of the overall IT industry.  Through the SOURCE acquisition, Carousel continues to strengthen its delivery and integration of voice and data solutions to meet a nearly insatiable demand we are seeing from customers," said Jeff Gardner, CEO, Carousel. “SOURCE has earned a sterling reputation from both technology partners and clients as a nimble, customer-focused firm, and we are pleased to add their strong and respected management team, deep customer base and a new capability in inventory logistics.”

“SOURCE delivers tremendous value to clients by extending the lifecycle of their existing assets, while creating a transformative bridge to future communications and computing solutions,” said Jim Marsh, Carousel’s Chief Revenue Officer. “This unique value–combined with Carousel’s already-strong expertise in Avaya solutions and other major platforms–expands our ability to service our customers and their future needs. We are thrilled to add SOURCE to the team, and we look forward to going to market together.”

"Right now we’re witnessing a massive shift in how our clients adopt omni-channel communications across multiple platforms,” said Davis. “By joining Carousel, SOURCE will be better able to deliver the optimal applications, systems, and platforms customers require to navigate through these dynamic transformations and achieve their desired outcomes.”

About SOURCE, Inc.

Headquartered in Dallas, SOURCE provides enterprise-level unified communications solutions and services including voice, video, and data from Avaya, Microsoft, Cisco and an expansive selection of partners.  These partnerships allow SOURCE to offer a comprehensive blend of service and products including maintenance services, implementation, project management, managed services, virtualization, inventory logistics and wireless solutions. Since its founding in 1971, SOURCE has taken a consultative approach to delivering communication solutions to its customers to create value as a trusted business partner in the communications eco-system through the integration of people, technology and systems. Find SOURCE online: www.source.com, on Facebook and Twitter.

About Carousel Industries

Carousel Industries is a recognized leader in helping organizations evolve the way they communicate and orchestrate the flow of information throughout their networks.  Carousel enables clients to connect and collaborate the way modern IT users demand and advance from their current network infrastructure to meet tomorrow's standards. With deep expertise across a vast portfolio of communication, network, and security technologies, Carousel is able to design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures clients achieve agility and utilize technologies in the way most effective for their business.

Since 1992 Carousel has grown by an average of 30 percent annually and today has more than 6,000 customers, including 35 of the Fortune 100. The company has been widely recognized by multiple leading industry publications and consortiums as a top technology partner, managed service provider, and cloud solution provider. It has made the Inc. 500/5000 list of the fastest-growing privately-held companies in the U.S. seven times overall. Headquartered in Exeter, RI, Carousel has more than 1,000 employees working in 25 locations across the U.S.

Contacts: Kirsten Paragona Carousel Industries, Director of Marketing 978-778-4892 Kirsten.paragona@carouselindustries.com

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Net Neutrality Battle Continues Despite Major Win for FCC

The FCC won a victory in their favor yesterday as a court decided the FCC was within their rights to classify internet service providers (ISP’s) as utility services. 

Several of the major companies out there have vowed to appeal the decision and push the decision towards a Supreme Court decision.  The broader discussion is whether or not the upcoming presidential election will have any sway over the FCC’s ability to keep Net Neutrality in place.

http://www.wired.com/2016/06/net-neutrality-won-big-today-dont-celebrate-just-yet/

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Thanks to the Metrocrest Chamber of Commerce for coming out yesterday and holding the ribbon cutting ceremony!  We want to contribute positively to the economy here in Addison, TX and to help other local businesses continue to grow and expand too!

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Join SOURCE for our ribbon cutting ceremony tomorrow at 10am!

SOURCE is celebrating the opening of our new office in Addison with a ribbon cutting ceremony at 10am.  The mayor of Addison will be leading the ceremony through the Metrocrest Chamber of Commerce with our President, Bryan Davis and other employees of SOURCE in attendance.  

Feel free to join us!

SOURCE, Inc.  16415 Addison Rd. Suite 180 Addison, TX  75001

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Building on Breeze, Avaya announces Oceana

Big news out of IAUG this week as Avaya announces a new multi-touch contact center solution built to work along side their Breeze development platform.

http://www.marketwired.com/press-release/avaya-unveils-oceana-digital-communications-experience-solution-customer-engagement-2131535.htm

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Avaya’s top five tips for CFO’s on adopting cloud services...

Making the switch to the cloud is not an easy decision to make, which is why Avaya breaks down five very important reasons why the cloud is more reasonable than believed.

https://www.avaya.com/blogs/archives/2016/06/how-to-explain-cloud-projects-to-a-cfo.html

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Omnichannel customer experiences are heading to regulated industries

Customers are looking to dealing with more heavily regulated industries in the same manner they deal with consumer purchases.  Read more about how this trend is changing how your regulated industry communicates with your customers.

http://techcrunch.com/2016/05/26/the-omnichannel-customer-experience-is-poised-to-take-off-in-regulated-industries/

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Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure

One of our preferred solution partners, Interactive Intelligence was recently mentioned as a leader in the updated Gartner Magic Quadrant report for Contact Centers.

http://investors.inin.com/releasedetail.cfm?ReleaseID=973463&utm_source=feedburner&utm_medium=twitter&utm_campaign=Feed%3A+ININ-PressReleases+%28Interactive+Intelligence%2C+Inc.+-+Press+Releases%29

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Today we are at the Texas Regional HIMSS Conference in Houston Texas. Please make sure to stop by booth #46 to discuss how we can increase your patient satisfaction and improve efficiencies for your providers in your facilities.

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Uber may be at risk for non-compliant use of robo-texting

http://cityhall.blog.statesman.com/2016/05/04/yes-it-matters-whether-uber-text-messages-came-from-real-people/

Compliance is a real issue.  Contact SOURCE to make sure you’re using your #outbound services legally.

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Intelepeer is the UC glue for Microsoft and Cisco

An interesting article on the importance of SIP technology from one of our partners, Intelepeer

http://blog.tmcnet.com/blog/rich-tehrani/api-of-the-week-intelepeer-is-uc-glue-for-microsoft-and-cisco.html

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MUG Enterprise's Call Guard product now rated Avaya Compliant

Call Guard application is compatible with key Avaya customer engagement solutions

Helps businesses maintain compliance with numerous state regulations concerning number of customer contact attempts

For immediate release:  April 15, 2016

Pittsburgh PA- MUG Enterprise, a leading developer of custom contact center solutions and consulting, today announced that its product Call Guard is compliant with key customer engagement solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for a better customer experience, increased productivity and enhanced financial performance.

Call Guard helps businesses meet state regulations for call attempts to consumers. By limiting the number of calls within set timeframes, Call Guard supports businesses that use Avaya Proactive Contact in outbound calling campaigns. The application is now compliance-tested by Avaya for compatibility with Avaya Proactive Contact 5.1.1.

MUG Enterprise operates as an integration and services department of SOURCE, Inc; focused on inbound and outbound contact center solutions.  MUG Enterprise is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that inter-operate with Avaya technology and extend the value of a company’s investment in its network.  

As a Technology Partner, MUG Enterprise is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

Quotes:

“We are excited that Call Guard has successfully completed compliance testing with Avaya Proactive Contact. Balancing compliance and productivity is never easy.  Call Guard gives contact center customers a long term solution to the on-going challenges of outbound calling to states such as Massachusetts, West Virginia and others that have or will enact contact regulations.

-- Alex G Demczak, General Manager, MUG Enterprise

"Technology Partners like MUG Enterprise understand the importance of DevConnect compliance testing to our mutual customers. Working with Technology Partners through the Avaya DevConnect program to assess compatibility helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions."

-- Eric Rossman, vice president, Developer Relations, Avaya

Additional Resources

www.devconnectmarketplace.com

www.avaya.com/devconnect

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

About MUG Enterprise

A worldwide provider of contact center consulting and training, MUG Enterprise specializes in education and custom solutions for today’s contact centers, and along with our partner company – SOURCE, Inc., to provide a full array of products to meet the needs of any size contact center.

For all media inquiries please contact:

Aaron Strader Marketing Manager SOURCE, Inc. 972-371-2862

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Mitel acquires Polycom for 1.96 Billion

http://techcrunch.com/2016/04/15/mitel-buys-polycom-for-1-96b-in-enterprise-communications-consolidation-play/

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Frost & Sullivan names Interactive Intelligence their 2016 Visionary Innovation Leadership Award for Cloud Contact Centers

Read the full report here:

https://www.inin.com/sites/default/files/uploaded/Documents/Product-Literature/2016_na_cloud_cc_leadership_award_7apr2016.pdf

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Interesting article on how reducing employee turnover can help improve security within your organization.

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Webinar: Meeting the Outbound Calling Challenges in 2016

https://www.youtube.com/watch?v=FEhofV1johw

Customers with outbound contact centers face a unique set of legal challenges that change each year. Our webinar conducted on March 23, 2016 features noted outbound contact expert Alex Demczak discussing how to protect your outbound practice.

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7 Reasons Why Millennials are Key to Sales Acceleration

Great article on how embracing omni-channel technology in your contact center can improve profits.

http://www.vocalcom.com/en/blog/sales-acceleration/7-reasons-why-millennials-are-key-to-sales-acceleration