#CCM document generation platform

[sinch-ccm]

Choosing the Right Communication Management Platform for Your Business Needs

Customer Communication Management (CCM) acts as a centralized hub that helps in designing, managing and delivering a variety of customer communications, including  invoices, contracts, and customer correspondence.  The need to seamlessly connect and engage with customers is a top priority for discerning enterprises, and hence they commonly use CCM document generation platform to improve the customer experience.

[specializedbilling]

eClinicalWorks Billing Integration: Streamline EHR Workflows & Reduce Claim Errors

The Connected Practice: How eClinicalWorks Unifies Healthcare Delivery for 150,000+ Providers

Practices leveraging cloud-based EHRs achieve 35% faster charting and 20% higher patient retention – transformative efficiencies in today’s demanding healthcare environment. eClinicalWorks is a leading cloud-based electronic health records (EHR) and practice management (PM) platform serving over 150,000 providers nationwide with integrated telehealth, artificial intelligence, and population health tools. By unifying clinical, financial, and patient engagement workflows on a single intelligent platform, eClinicalWorks empowers healthcare organizations to streamline operations while dramatically improving patient outcomes. eClinicalWorks represents the future of connected healthcare, replacing fragmented systems with a cohesive, data-driven ecosystem designed for modern medicine.

The Fragmented Healthcare Challenge: Why eClinicalWorks Disconnected Systems Fail

Traditional healthcare technology creates critical bottlenecks:

Siloed Clinical & Financial Data: Disconnected EHR, PM, and billing systems force duplicate entry, causing errors and delays in charge capture.

Inefficient Patient Engagement: Generic portals fail to support modern communication preferences (mobile, telehealth, automated reminders).

Operational Silos: Front desk, clinical teams, and billing staff lack real-time visibility into patient journeys or practice performance.

Limited Interoperability: Poor data exchange between providers, hospitals, labs, and patients hinders coordinated care.

Cognitive Burden: Manual documentation consumes 50 %+ of physician time, contributing to burnout.

The eClinicalWorks Ecosystem: Unified Solutions for Modern Healthcare

eClinicalWorks solves these challenges through a fully integrated, cloud-native platform:

Intelligent Electronic Health Records (EHR):

Specialty-Specific Workflows: Custom templates for 30+ specialties (primary care, orthopedics, OB/GYN, cardiology) with intuitive charting.

PRISMA AI Engine: Natural Language Processing (NLP) converts clinician-patient conversations into structured notes, suggests diagnoses, and automates coding (CPT/ICD-10).

Clinical Decision Support: Real-time alerts for drug interactions, allergies, and evidence-based treatment pathways.

Integrated Telehealth: Native healow TeleVisits™ with scheduling, virtual waiting rooms, and automated billing.

Seamless Practice Management (PM) & RCM:

Unified Database: Single source of truth for patient demographics, schedules, and encounters eliminates duplicate entry.

Intelligent Billing: Automated claim scrubbing, denial prediction, and RCM analytics dashboard.

Patient Self-Service: Online scheduling, bill pay, and insurance verification via healow®.

healow® Patient Engagement Suite:

#1 Rated Patient App: Mobile-first access to records, lab results, appointments, and telehealth visits.

Automated Reminders: Customizable SMS/email for appointments, med adherence, and preventive care.

Health Tracking: Integration with 500+ wearables (Fitbit, Apple Watch) for chronic condition management.

Population Health & Analytics:

Health Center Analytics: Dashboards for quality measures (MIPS, HEDIS), chronic disease registries, and gaps in care.

Chronic Care Management (CCM): Tools to efficiently manage CPT 99490, 99491, and TCM codes.

PRISMA Insights: AI-driven predictive analytics for at-risk patient identification.

Interoperability Backbone:

healow Open Access®: APIs/FHIR standards enable seamless data exchange with hospitals, labs, HIEs, and third-party apps.

National Health Information Network (Nationwide HIE): Real-time patient data access across care settings.

Tangible Benefits of Choosing eClinicalWorks

Dramatic Efficiency Gains:

35 %+ faster charting with PRISMA AI voice-to-text and auto-populated templates.

40% reduction in A/R days via integrated PM/RCM.

80% fewer phone calls through automated patient messaging.

Enhanced Revenue Integrity:

15 %+ higher collections with AI-powered coding suggestions and denial prevention.

95 %+ clean claim rate from built-in NCCI/MUE edits.

Automated MIPS reporting maximizes incentive payments.

Superior Patient Outcomes & Loyalty:

20%+ improvement in patient retention via healow® engagement tools.

30% higher chronic disease control rates (e.g., HbA1c <7%) with population health tools.

Press Ganey Scores: 25% average improvement in patient satisfaction.

Scalability & Cost Savings:

100% cloud-hosted (AWS) eliminates server costs and IT overhead.

Single-platform architecture reduces third-party integration fees.

Supports solo practices to large multi-specialty enterprises and FQHCs.

Implementation & Support: Partnership for Success

Rapid Cloud Deployment:

Typical go-live in 45-60 days vs. 6-12 months for on-premise systems.

No hardware installation – web-based access from any device.

Specialty-Specific Workflow Design:

Clinical consultants configure templates and order sets for your specialty.

PM experts optimize scheduling rules and billing workflows.

Comprehensive Training:

Role-based training (providers, nurses, billers) via virtual sessions, on-site workshops, and eLearning.

Dedicated “super user” training for internal champions.

24/7/365 U.S.-Based Support:

Phone, chat, and ticket support from certified specialists.

Online knowledge base and user community forums.

eClinicalWorks vs. Legacy Competitors

Capability

eClinicalWorks

Traditional EHRs (Epic, Cerner)

Deployment

100% cloud-native (AWS)

Primarily on-premise or hosted

AI Integration

PRISMA NLP built into clinical workflow

Bolt-on AI modules or nonexistent

Patient Engagement

#1 healow® app (30 M+ users)

Basic portals with limited functionality

Interoperability

healow Open Access® APIs + Nationwide HIE

Limited FHIR support

Cost Model

Predictable subscription

High upfront license + maintenance fees

Future Innovations: Where eClinicalWorks is Headed

PRISMA AI Evolution: Predictive diagnostics, automated prior auth, and personalized treatment plans.

Blockchain-Powered Health Records: Secure patient-controlled data exchange via healow®.

Expanded Wearable Integration: Real-time monitoring for diabetes, hypertension, and post-op recovery.

Enhanced Virtual Care: AI symptom checkers and asynchronous telehealth within healow®.

Value-Based Care Expansion: Advanced risk stratification and bundled payment management.

Conclusion: The Platform for Healthcare’s Digital Future

eClinicalWorks transcends traditional EHRs by delivering a unified, intelligent platform that connects clinical care, practice management, and patient engagement. For over 150,000 providers, eClinicalWorks has proven its ability to slash administrative burden, boost revenue integrity, improve patient outcomes, and future-proof practices against healthcare’s evolving demands. By choosing eClinicalWorks, providers gain more than software – they gain a strategic partner committed to innovation through PRISMA AI, healow® engagement, and cloud-first agility. In an era demanding connectivity and efficiency, eClinicalWorks provides the essential foundation for sustainable practice growth and exceptional patient care.

Frequently Asked Questions (FAQs)

Q: What is eClinicalWorks best known for? A: Cloud-based EHR/PM integration, the healow® patient engagement platform, and PRISMA AI for clinical documentation.

Q: How does PRISMA AI reduce charting time? A: It converts voice conversations into structured notes, suggests codes, and auto-populates fields – cutting charting by 35%+.

Q: Is eClinicalWorks suitable for specialty practices? A: Yes, with optimized workflows for 30+ specialties including orthopedics, cardiology, OB/GYN, and behavioral health.

Q: Does eClinicalWorks support telehealth? A: Yes – integrated Healow TeleVisits™ with scheduling, virtual rooms, and automated billing.

Q: What makes healow® unique? A: The #1 patient app connects records, telehealth, wearables, and messaging in one platform (30 M+ users).

[transcuratorsblog]

Top Technical Writing Tools Used by Professionals in 2025

The role of technical writers has evolved rapidly—and so have the tools they use. With increasing demands for structured content, collaborative editing, responsive design, and automation, professionals in 2025 rely on a robust stack of software to produce clear, scalable, and accessible documentation.

Whether you're writing API guides, user manuals, SOPs, or online help portals, the right tools can dramatically improve the efficiency, consistency, and quality of your output. For organizations seeking top-tier technical writing services, it’s crucial to understand what tools the experts are using today.

Here’s a look at the top technical writing tools professionals swear by in 2025.

1. MadCap Flare

Still a favourite among enterprise-level documentation teams, MadCap Flare remains one of the most powerful tools for creating multi-channel technical content—from PDFs and printed manuals to responsive HTML5 websites.

Why it’s popular in 2025:

Advanced single-sourcing features

Conditional content for version control

Support for topic-based authoring

Excellent PDF and print outputs Ideal for: Aerospace, healthcare, and regulated industries needing complex documentation.

2. Document360

A modern knowledge base platform, Document360 offers clean, intuitive UI and robust version control, making it ideal for SaaS platforms and product teams.

Key features:

Markdown-based editing

Real-time collaboration

Integrated analytics for usage insights

Custom domain and branding options Great for teams delivering customer-facing documentation at scale.

3. Confluence (Atlassian)

Still going strong in 2025, Confluence continues to be the go-to collaborative documentation tool for Agile and DevOps teams.

Why technical writers love it:

Seamless integration with Jira

Easy team collaboration and commenting

Macros and templates for SOPs and reports

Version history and access control Ideal for internal documentation, meeting notes, onboarding guides, and engineering wikis.

4. Markdown + Static Site Generators (MkDocs, Docusaurus)

For technical writers working closely with developers, Markdown paired with static site generators like MkDocs and Docusaurus provides simplicity, speed, and complete Git versioning.

What makes this stack ideal in 2025:

Lightweight, developer-friendly workflow

Easy hosting on GitHub Pages or Netlify

Open-source, customizable themes

Great for API docs, SDK guides, and internal portals Perfect for startups, open-source projects, and devtools documentation.

5. Paligo

Paligo is a cloud-based Component Content Management System (CCMS) that has gained widespread traction among enterprises needing structured content reuse.

Features that stand out:

XML-based topic authoring

Translation/localization support

Workflow management and review tools

Integration with Zendesk, Salesforce, and Git Excellent choice for companies producing multilingual and regulated documentation.

6. Adobe FrameMaker

Still a staple for long-form, print-heavy documentation in industries like manufacturing, engineering, and aerospace.

Why professionals still use FrameMaker:

Powerful handling of large documents

Advanced tables, cross-referencing, and TOCs

XML/DITA support

PDF and print-ready outputs Best for organizations with legacy systems and established publishing workflows.

7. Notion

In 2025, Notion has become a powerful lightweight documentation platform for small teams and startups.

Why writers enjoy it:

Visual, drag-and-drop editing

Collaboration with checklists and tables

Easy publishing for internal knowledge bases

API integrations and database structuring While not a full-fledged tech writing platform, it’s perfect for MVPs, internal SOPs, and low-complexity projects.

8. Figma (for UI and Visual Docs)

As documentation becomes more visual, Figma is widely used by writers collaborating with designers.

Use cases:

Annotating UI flows and user journeys

Embedding interface screenshots

Collaborating on UX text and microcopy

Creating walkthrough diagrams and training visuals Figma bridges the gap between product design and content documentation.

9. Lokalise / Crowdin (for Localization)

Global products need scalable localization strategies. Tools like Lokalise and Crowdin make translation management easy and integrate well with content workflows.

Benefits include:

Real-time collaboration with translators

Contextual translation previews

String management for UI and docs

Integration with Git, Figma, and CMS platforms Crucial for companies expanding internationally and requiring multilingual technical content.

10. AI Writing Assistants (Grammarly, ChatGPT Pro, Writer)

In 2025, AI is a co-pilot, not a replacement. Tools like ChatGPT Pro, Grammarly, and Writer help with:

Drafting first versions

Language simplification and tone adjustments

Grammar and clarity checks

Rewriting repetitive text Used wisely, these tools boost productivity, but expert review remains essential for accuracy and structure.

Conclusion

The technical writing landscape in 2025 is fast, collaborative, and driven by specialized tools that support every phase of the documentation process—from authoring and versioning to publishing and localization. Whether you’re an in-house team or a scaling product company, using the right tools can save time, improve clarity, and elevate the overall user experience.

At TransCurators, our technical writing services are powered by the very tools listed above. We help you create documentation that’s not only professional and accurate, but also scalable and easy to maintain. Explore our full suite of Technical Writing Services and let’s build user-centric documentation with the best tools the industry has to offer.

[digital-document-generation]

Customizing PDF Documents for Your Business Needs: A Simple Guide to Online Tools

Easy access to services or communications is a huge priority for modern-day customers. Most customers decide whether to prefer one brand over the other based on the overall experience. As a business, you may need to think about ways to update or inform them from time to time. How does your brand do that? Too often, businesses focus on the product while customer experience, which is equally important, is kicked to a sideline. Sinch in India has launched a brand-new product – a Customer Communication Management (CCM) solution – that will help businesses like yours to create and send customer communication as digital documents quickly without having to liaise with multiple vendors to help you do so. It lets enterprises not just generate customer communication in a PDF format; businesses can send these to customers via SMS, email, and WhatsApp. Automate PDF document creation Automating PDF Document Creation has never been easier with the Sinch PDF template editor and PDF generation API. Sinch advanced drag & drop editor lets you design PDF templates in any browser and generate pixel-perfect PDF documents from reusable templates and data with no-code platforms. Our PDF template editor supports expressions and formatting for datetime, currency, and custom formatting. Automate PDF document creation is one of the best PDF makers through which you can make any PDF. You can easily overlay or add text, QR codes, and images to existing PDFs. Best Document Generation Software Document generation software allows users to generate, customize, edit, and produce data-driven documents. These platforms can function as PDF creators and best document generation software that pull data from third-party sources into templates. Document generation applications can leverage data from various source systems like CRM, ERP, and storage. Document generation applications should easily maintain brand consistency and offer conditional formatting. Documents created through these products range in functionality and can include reports, forms, proposals, legal documentation, notes, and contracts. Create PDF Document Online No matter what types of files you need to convert, our online file converter is more than just a PDF file converter. It’s the go-to solution for all of your file conversion needs. With Sinch, you can create PDF documents online. With a free trial of our online PDF converter, you can convert files to and from PDF for free or sign up for one of our memberships for limitless access to our file converter’s full suite of tools. You also get unlimited file sizes and the ability to simultaneously upload and convert several files to PDF. Our free file converter works on any OS, including Windows, Mac, and Linux.

[sanjay19981]

Breaking Down Silos and Achieving Synergy with CCM

In a business that is driven by information, efficiency in using it to produce customer communications stands as a pivotal factor in success. Unfortunately, the continued challenges of siloed data, disconnected workflows and inconsistent communication channels often hamper this process. Here is where customer communication management (CCM) software provides a powerful solution for dismantling these silos and fostering seamless document generation synergy.

The document generation process without a modern CCM platform can face multiple obstacles, including scattered data sources across departments, manual document creation, siloed approval processes, inconsistent branding and messaging and limited data-driven insights for personalization. The ideal process aims to remedy these issues by establishing a unified data platform that makes it possible to reduce errors, improve efficiency and ensure documents are tailored to individual preferences and needs.

Customer communications created in a siloed environment not only require excess time to produce, but they are also error-prone, and they lead to inconsistent communications that hinder brand recognition. Useful customer insights from personalized communication are impeded by disconnected data sources. Operational inefficiencies are also a concern, as redundant tasks and fragmented workflows increase costs and thwart organizational effectiveness.

To overcome these challenges, organizations must adopt integrated and streamlined document generation processes. By breaking down silos, organizations can improve efficiency, communication consistency and agility in market response, as well as harness customer insights and achieve greater operational efficiency.

‍

10 strategies for breaking down silos with CCM:

Unified data platform: Implement a unified data platform to centralize relevant information, eliminating silos created by disparate data sources. ‍

Integrated CCM system: Invest in an integrated CCM system that connects seamlessly with various departments to unify document creation, approval processes and communication strategies. ‍

Automated workflows: Implement automated workflows to streamline document generation processes, reduce manual interventions and accelerate workflows. ‍

Real-time collaboration tools: Incorporate real-time tools for departments to work collaboratively, enhancing transparency and reducing delays. ‍

Centralized templates and branding guidelines: Establish centralized templates and branding guidelines to promote consistency in branding and messaging. ‍

Transparent approval chains: Implement transparent approval chains for stakeholders from different departments to track document approvals, reducing confusion. ‍

Cross-functional training: Provide cross-functional training on using the CCM system, ensuring a collaborative and unified approach across departments. ‍

Shared goals and objectives: Establish shared goals and objectives spanning departments to encourage collaboration, breaking down silos arising from narrow department-specific focus. ‍

Regular communication and feedback loops: Encourage regular communication and feedback loops between departments to identify challenges, share insights and continuously improve processes within the CCM framework. ‍

Data-driven insights for personalization: Leverage the CCM system to gather data-driven insights for personalization, tailoring communications effectively to foster a customer-centric approach.

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Benefits of an ideal document creation process:

Enhanced efficiency: Automated workflows and centralized data streamline processes, reducing turnaround times. ‍

Improved customer experience: Consistent and personalized communication strengthens customer relationships, boosting satisfaction. ‍

Reduced costs: Eliminating redundancy and silos in document generation leads to significant cost savings. ‍

Data-driven decision-making: Real-time insights into customer behavior enable informed business decisions. ‍

Increased agility: Streamlined processes allow for rapid adaptation to market changes and customer needs.

By embracing a CCM solution and its silo-busting capabilities, organizations can transform their customer communication processes from a headache to a symphony of streamlined efficiency and customer-centric communication. The benefits are clear: reduced costs, increased agility and the ability to forge deeper connections with your customers through consistent, personalized and impactful communications.

‍https://www.belwo.com/blogs/breaking-down-silos-and-achieving-synergy-with-ccm

[aaronshafer]

Revolutionizing Healthcare with Chronic Care Management Software

Introduction:

In today's rapidly evolving healthcare landscape, the integration of technology has become crucial to enhance patient care and streamline medical processes. One area where technology is making significant strides is in chronic care management. Chronic conditions such as diabetes, hypertension, and heart disease require continuous monitoring and personalized care plans. Chronic Care Management (CCM) software is emerging as a game-changer in this domain, offering healthcare providers a powerful tool to improve patient outcomes and operational efficiency.

Understanding Chronic Care Management:

Chronic care management involves the long-term and proactive management of patients with chronic conditions. Traditionally, healthcare providers faced challenges in delivering continuous care, as patients often visited healthcare facilities only when their conditions worsened. With the advent of CCM software, healthcare professionals can now remotely monitor patients, collect real-time data, and intervene promptly to prevent complications.

Key Features of Chronic Care Management Software:

Remote Patient Monitoring:

Chronic Care Management Software enables real-time monitoring of patients' vital signs and health metrics. This feature allows healthcare providers to track patients' progress, identify potential issues early, and make data-driven decisions to adjust treatment plans.

Care Coordination:

Effective communication and collaboration among healthcare teams are essential for providing comprehensive care. CCM software facilitates seamless coordination by allowing healthcare providers to share patient information, updates, and care plans in real-time.

Patient Engagement:

Empowering patients to actively participate in their care is crucial for managing chronic conditions. CCM software often includes patient portals and mobile applications, enabling individuals to monitor their health, receive educational resources, and communicate with their healthcare providers.

Automated Billing and Documentation:

Chronic care management involves complex documentation and billing processes. CCM software automates these tasks, reducing administrative burdens on healthcare staff and ensuring accurate and timely reimbursement for the services provided.

Benefits of Implementing Chronic Care Management Software:

Improved Patient Outcomes:

By enabling continuous monitoring and early intervention, CCM software helps prevent exacerbations of chronic conditions, reducing hospital admissions and improving overall patient outcomes.

Enhanced Efficiency:

Automation of tasks such as documentation and billing streamlines healthcare workflows, allowing providers to focus more on patient care. This efficiency ultimately leads to improved productivity and resource allocation.

Cost Savings:

Proactive management of chronic conditions through CCM software can lead to cost savings by preventing expensive hospitalizations and emergency room visits. Additionally, optimized workflows contribute to overall healthcare cost reduction.

Compliance and Reporting:

CCM software aids in meeting regulatory requirements by automating the documentation necessary for compliance. It also generates reports that can be valuable for performance assessment and quality improvement initiatives.

Conclusion:

HealthArc specializes in delivering Chronic Care Management services designed to enhance the quality of life for individuals dealing with multiple chronic conditions. Their primary objective is to support healthcare practices in optimizing reimbursements while alleviating the burden on physicians. HealthArc offers a user-friendly web-based platform accessible across various devices, facilitating seamless communication between clinicians and patients regardless of location. The platform incorporates features such as text messaging and video calls, fostering heightened patient engagement and overall satisfaction.

[perfectdocstudio]

Customer communication in BPM Software.

Have you also invested in an out-of-the-box customer communication module and not satisfied with it ? Have you been subscribing to many tools to integrate with your growing business needs and BPM solutions? Some shortcomings in these modules could be that they either limit customer communication scope or divert them towards further investments to keep these modules relevant to your market's changing needs! How about a more reliable and a time-proof solution to tackle this problem ? Click to read more about it on CCM platform.

[itssoftwaredevelopmentbiz-blog]

Benefits of Customer Communications Management Software

 Every business requires the aid of customer communications management or popularly known as CCM software when it comes to handling large volumes of customer documents. There are so many businesses from all types of industries that have significantly improved the fluidity as well as efficiency for their customer correspondences all by using platforms that allow mass creation and production as well as the distribution of CCM software. Any business owner wondering if investing in CCM software at https://www.ecrion.com/customer-communications-management today is worth their time and money, they should go right ahead and take the bold step. Customer communications software come with a wide range of benefits, some of which are discussed below, which explains why they are so popular today.

 Helps to personalized and targeted commutations

Most businesses today have a big challenge when it comes to customer info, and this information is commonly stored in multiple locations which makes it challenging for them to craft individual content based on info gathered from every client. Investing in the right CCM software allows the company to retrieve and correlate data from multiple sources, which is not just a significant process of data integration but also the beginning of the creation of personalized communications as well. Any company that personalizes their customer documents receive an adequate boost in customer satisfaction, which in the end significantly increases their ROI as well. Learn more about software at https://en.wikipedia.org/wiki/Software.

 Multiple delivery techniques

Times are fast-changing and so are modern companies, which are the reason why most customer content correspondences are no longer received in the mailbox ranging from letters and invoices but also brochures and statements. Even though this is the internet era, there are some documents that cannot be sent or received via phones and computers which hinders companies from adequately reaching out to most of their customer bases in the end. Companies that have no Ecrion Software to provide omnichannel engagement do not just know how much they are missing out on as the system allows one to tailor communications to meet their customer needs and wants. Every customer is unique and has different preferences with some of them preferring to receive their bills from the company via email while others want the same in PDF in their email. Using CCM software to implement omnichannel delivery helps to engage the customers, which makes them spend more time in contact with the business and also to become great brand ambassadors as well.

 CCM software also allows businesses to generate millions of documents with great ease in addition to full engagement with their customers while at the same time providing interactive documents.

[sinchccm]

Customer Communications Management Solutions: A brief overview of its use and importance 

As companies across the world prioritize customer service, the use of customer engagement platforms and Customer Communications Management (CCM) systems are becoming pretty common. CCM refers to the long standing market segment of content management that is focused on generating digital documents targeted at customers or prospects. CCM systems use rules and templates to auto generate documents. CCM is largely meant to be a batch operation, linked to varying large-volume applications like invoices, credit card statements, and so on. It significantly helps companies to improve customer communication, regulatory compliance, and operational efficiency.

Customer Communications Management is a strategy widely used by company for making the creation, storage, retrieval, and distribution of customer communication more systematic and streamlined. It does away with the need to share subscriber data with several vendors when it comes to generating and sending PDF documents via multiple channels like emails and WhatsApp. CCM systems allow you to feed the relevant data in raw format (CSV, TXT, JSON) and generate statements or some other important communication digitally based on the predefined template and the mapping logic. There is no restriction on the number of pages to be generated through a CCM tool.

Client Communication Management can help in managing communications with not just customers, but also other stakeholders like partners, distributors, and suppliers. However, its key focus lies in attracting, satisfying, and retaining customers. CCM software is likely used for volume communications like monthly billing statements.

Contact us

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[sinch-ccm]

Collaboration and Connectivity: Advantages of Communications Management Tools

Effective communication is key to maintaining a strong partnership especially if you are working remotely and experiencing uncertain times. A remote team should establish a clear line of communication as it leads to trust, employee morale, productivity, and improvement. Owing to the pandemic, visual communication has become essential and with most teams working remotely, a lack of communication could lead to unmotivated work which affects the entire team.

Here are some of the advantages to making your life easier and more productive.

It boosts time efficiency

Emails consume more time in your professional life than you think. Most employees spend a huge chunk of their time reading and responding to emails along with searching and gathering information. Using an online collaboration tool or CCM document platform can significantly speed up these processes.

Boosts your productivity

By automating specific tasks and simplifying work processes, these tools allow you to allocate more time towards important activities. This, in turn, lets you accomplish a greater volume of work within your daily schedule. Additionally, it allows you to concentrate on tasks and focus on refining your own contributions for the next innovative concept.

Boost remote teamwork

Remote work has increased, and collaboration tools can play an important role in boosting teamwork and offering a central platform where team members can collaborate effectively. By using collaboration tools, remote teams can overcome the challenges of distance and time zones along with sharing information, exchanging ideas, and working together on projects seamlessly. This can be done through features like instant messaging, CCM document generation, video conferencing, and more.

Improved communication

By using online collaboration tools, your work environment can experience a huge boost in connectivity. This can be beneficial, especially for remote teams, which is becoming increasingly common in our hybrid work environment. Even when team members are not in various locations, online collaboration tools can still enhance communication within your team. This can help lower the risk of coworkers overlooking critical updates and ensuring that everyone involved in a project remains aligned and well-informed. It also puts a lot less stress on your employees and allows them to work on more important things that can help the company in the long run.

Final Word

With online collaboration, you can save your business valuable time and resources, increase productivity, focus on the most important tasks, and even improve your communication within teams, andbetween teams and make remote working more efficient. CCM in document digital also allows you to boost team morale by making work processes simpler and helping to overcome obstacles. Look for trusted and reliable partners who offer you the best collaboration software designed to make your work stress and headaches a thing of the past. 

[khalilhumam]

The politics of education access in Tanzania

New Post has been published on http://khalilhumam.com/the-politics-of-education-access-in-tanzania/

The politics of education access in Tanzania

By James Habyarimana, Ken Opalo Are there electoral rewards to increasing access to secondary education? In a new paper, we ask and answer this question in the context of a programmatic policy to increase access to secondary education through school construction in Tanzania beginning in 2006. We uncover two important findings. First, the electoral impacts of large-scale programs of this nature are contingent. The promise to increase access to education generated an electoral bump of about 2 percentage points for the ruling party (CCM). However, following implementation of the policy, the incumbent party experienced a penalty of -1.4 percentage points. Second, the electoral penalty was more pronounced in places that had preexisting schools. We attribute the negative electoral impact in 2010 to the manner in which the policy was implemented. The construction of new schools (which often were of low quality) involved an implicit tax on Tanzanians in the form of community contributions. The school expansion program was also accompanied by declines in learning outcomes, as measured by pass rates in national exams. These findings highlight the importance of policy implementation. In order to realize the virtuous cycle of electoral accountability and broad-based programmatic policies, countries must have the fiscal and bureaucratic capacity to implement financially and logistically intensive policies. Fiscal capacity would enable governments to raise the revenue needed for public expenditure and not impose informal taxes during policy implementation. Bureaucratic capacity would reduce the risk of saddling citizens with substandard public goods and services. Otherwise, the very implementation of potentially beneficial policies may reveal government shortcomings, thereby eroding politicians’ incentives to invest in improving public welfare. Our findings also speak to the politics of education in African states. After more than a decade of cutbacks in education spending, many African countries began reinvesting in access to education in the late 1990s. Much of the investment was, in part, motivated by the Millennium Development Goals—a global compact that, among other things, set a goal of achieving universal primary education (UPE). Governments abolished school fees and introduced capitation grants to replace household contributions. As a result, enrollment rates rose significantly (Figure 1). There was also a political dimension to the drive to increase access to primary education. African countries were likely to adopt UPE policies around elections.

Figure 1. Average primary and secondary school enrollment

The large increase in enrollment rates following UPE policies created a new challenge for African governments: meeting the increased demand for secondary education. As UPE cohorts advanced through the primary-school cycle, governments faced political pressure to invest in secondary-school access to meet the excess demand. From Ghana, to Kenya, to Uganda, presidential electioneering featured promises of investments in 100 percent transition from primary to secondary school. Like other African countries, Tanzania implemented a UPE policy at the turn of the century (2001) which was then following increasing demand for access to secondary education. In 2004, the government published a policy document outlining its intention to increase secondary school enrollment by adding classrooms to existing schools, as well as building new regional schools. However, before the 2005 election, the prime minister Edward Lowassa, made an abrupt announcement accelerating the process of increasing secondary school access. He guaranteed that each of Tanzania’s wards would have at least one secondary school. At the time, 83 percent of wards had none.

Figure 2. Primary and secondary school enrollment in Tanzania

The results were impressive. In a few years, the number of secondary schools in Tanzania increased by more than 3,000 and student enrollment quadrupled. This success was built on the back of community contributions that required households to contribute cash, their time, or materials for school construction. In effect, it was a system of informal taxation. The rapid increase in the number of secondary schools (and student enrollment) also exposed the government’s inability to meet its promise to deploy qualified teachers. To address the massive shortage of secondary school teachers, the government resorted to deploying high school graduates with only a few months of teacher training. This, in part, led to a precipitous drop in the pass rates in national exams. Our paper attributes the decline in electoral support for the incumbent party to the revelation of these shortcomings of the secondary-school expansion policy during implementation. Public opinion data from Afrobarometer and data from Tanzania’s National Panel Survey corroborate these findings. The government responded to citizen demands for quality improvement with the Big Results Now! (BRN) initiative in 2013—a package of reforms to boost learning outcomes. BRN initiatives included publication of national exam results, recognition/rewards for top and most improved schools, remedial education, addressing teacher motivation, and curriculum reforms (with emphasis on competency). How did voters respond to the turnaround in pass rates following these reforms? We find no electoral effects of positive information about school quality in the 2015 election. More tellingly, in the run-up to the 2015 election, the CCM platform did not lean on the BRN initiatives but instead doubled down on expanding no-fee secondary education. Tanzania’s experience with expanding school access is illustrative of the ongoing tension between expanding access and improving learning outcomes. Despite contingent electoral effects, increasing access is still popular among politicians because it is easily visible and attributable. Improving learning outcomes is a tougher challenge. Identifying and implementing effective policies is hard, expensive, and takes time, and the link between politicians’ efforts and improvements in learning outcomes may not always be readily apparent to voters.

[aartimuleict]

Customer Communication Management Market to reach US$1.06 bn by 2025

A latest report by Transparency Market Research on global customer communication management market states that progressive adoption of customer communication management systems in it and telecom industries drive growth of the market. The strategy allowbusinesses to derive customer interactions to enhance sales, and thisis the major reason augmenting the market’s growth.These systems are defined as advanced versions of enterprise content management systems. They are developed to enhance the customers' convergence from output management technologies and documents composition and generation. Moreover, these opportunities are also expected to drive the growth of the global customer communication management market with 10.9% CAGR.

This software uses wide spectrum of communication channels like smartphone, web-pages, SMS, print, and customer self-service to automate and simplify business procedures that are associated with documentations to boost the performance efficiency of the business.

Get PDF Brochure for Research Insights - https://www.transparencymarketresearch.com/sample/sample.php?flag=B&rep_id=21809

Software Suites to Anticipated Account For 46.9% Share

Looking at the various options currently available, the market is segmented into managed services, software suites, and platforms that are to be integrated. In the projected timeframe, software suites segment is expected to dominate the market. The suite comprises various platforms and functional attributes that lower the time consumption of stakeholders, thus enhancing their productivity. As a result, corporates are implementing these suites into their businesses driving growth in the customer communication management market.

The segment is anticipated account for 46.9% share of the total market in coming years. With the growing number of enterprises across the globe, the incorporation of customer communication management software suites has grown exponentially. The number of growing businesses is expected to propel growth of the software suites segment in the global customer communication management market.

Progressive Demand for Multifarious Communication Channels Drives the Growth

Communication with the customer has become an integral part of a business. This aspect is dynamically driven by ground-breaking communication channels. The innovations in communication industries in last few years and growing knowledge about the benefits have lured organizations to implement them in their business processes.

The organizations are keenly towards application of multifarious communication channels to mark their presence in the market. The technology has empowered the businesses to connect with customers at any point in time. As a result, the application of these technologies is expected to accelerate the growth of global customer communication management market.

Request for covid19 Impact Analysis - https://www.transparencymarketresearch.com/sample/sample.php?flag=covid19&rep_id=21809

North America Emerge as Dominant Region

Over the years, U.S. has remained early adopters of latest technologies. Following the trend the country has maximum number of corporates using customized customer communication management systems rendering the dominance of North America in customer communication management market. Moreover, current players in the U.S. market enjoy a strong presence and do not provide much scope for the new players.

In order to withstand the competition of the market, leading players of the customer communication management market offer variety of customized solutions. They are achieving notable position in the market by developing solutions as per the requirement of their clients.

Market to Reach to Value of US$ 1.06 bn

Based on the demands by various clients, the players are offering solutions to enhance their productivity resulting in greater revenue generation. Depending on such opportunities, the global customer communication management market is expected to generate US$ 1.06 bn in terms of revenue during the forecast period.

The study presented here is based on a report by Transparency Market Research (TMR), titled, “Customer Communication Management (CCM) Market (Solution - Software Suite, Managed CCM Services, Consulting, Integration, and Maintenance; Enterprise Size - Large Enterprises and Small and Medium Enterprises (SMEs); Deployment - Cloud and On-premise; End-use Industry - Healthcare, BFSI, IT & Telecom, E-commerce and Retail, Hospitality & Travel, Government & Utilities, Education, Entertainment, and Media) - U.S. Industry Analysis, Size, Share, Growth, Trends and Forecast 2015 – 2025.”

More Trending Reports by Transparency Market Research - https://www.prnewswire.com/news-releases/cryptocurrency-market-is-expected-to-reach-us6702-1-mn-by-2025-due-to-immense-traction-over-digital-currency-noted-tmr-300809822.html

[digital-document-generation]

How PDF document generators help e-commerce businesses handle orders and invoices

Sinch combines the power of personalized communication with effortless document generation. Transform raw data into beautifully tailored PDFs, images, and Flipbooks and deliver them securely across your chosen channels without writing a single line of code. Docxcomm from Sinch India is a powerful PDF generation tool for businesses that eliminates the need to share subscriber data with multiple vendors for generating and sending PDF documents over different channels. This solution allows an enterprise user to feed the data in raw format and create a digital PDF generation or other important communication digitally and according to the predefined template and the mapping logic.   Automate PDF document creation Easily generate PDF documents from predefined PDF templates with JSON data. Enable your users to create PDFs and manage their document templates using a browser-based drag-and-drop PDF editor to reduce development and support costs. With automated PDF document creation, you can run and manage actions and tasks to create, manipulate, generate, and extract content in your documents. Build workflows for content processing, invoice and report creation, data analysis, sales proposals, and more. Document automation (document assembly) is the design of systems and workflows that assist in creating electronic documents. These include logic-based systems that use pre-existing text and/or data segments to assemble a new document. Most PDF generators available for businesses today can only create digital documents. Sharing these documents with the right customers becomes impossible if your organization hasn’t tied up with a dedicated vendor to do so. With CCM, your business does not need multiple vendors to create and share digital documents with customers. CCM is your all-in-one, end-to-end solution.   Create PDF Document Online An online PDF document is a digital format (Portable Document Format) that can be created, edited, or viewed using web-based tools. Sinch allows users to create PDFs directly from a browser without any need for desktop software. You can add text, images, and graphics and customize the layouts according to your choice. PDF tools are convenient for creating PDF documents online for document creation, editing, and conversion. We offer an efficient way to manage and share documents across different devices and platforms without specialized software.  Before editing a PDF, you must know how to make a PDF file. It can be done manually on your computer or using DocFly’s software. You can create your PDF from other file formats such as Word, PowerPoint, Excel, and images. However, some individuals enjoy completing all their editing needs, including basic tasks such as creating PDFs, in one location. With DocFly, you can create PDF online and edit, merge, or even convert it to other file formats like Word or JPG.

More Information:

Document Generation Tools with Your CRM -   https://rb.gy/97ynxk

Customer Communication Management or CCM -   https://rb.gy/k53mg8

[bkr2021-blog]

AI powered solutions give enterprise a competitive edge

In this global digital world, service providers should transform their customer centric processes to remain competitive. Highly interactive, personalized and consistent communication across multiple channels is the key for enhanced customer experience. It is necessary to get a 360-degree view of the customer across all services/ products and design interactive and personalized customer messages, delivering consistent communications through all physical and digital channels.

“89% of companies surveyed expect to compete mostly in the area of customer experience, up by over 40% from just four years ago. A key to competing successfully in this area is good customer communications management (CCM). CCM improves the creation, delivery and tracking of outgoing communications across channels”- Gartner

Innovation accelerators such as AI on our CCM platform enables organizations to intelligently optimize and manage content that is the foundation of customer communications. CCM Solution built on our platform provides any service provider with a completely automated solution for handling customer communications by integrating with core billing applications and CRM/self-care applications. Multiple processes that previously catered to bill formatting, presentment and distribution is replaced with our solution. Since it is a centralized deployment with powerful multiprocessing capabilities, it can independently serve all customer communication requirements.

Having a centralized, AI-powered CCM solution like ours solves some of the biggest problems companies face around managing legacy content and creating consistent, compelling Omni-channel customer experiences that is a true game-changer.Enterprises with large customer base can intelligently manage their customer-facing revenue generating documents – bills, statements, premium receipts, invoices, etc. – without committing investments on every business process. For enterprises whose business processes are challenged by high-volume transactions, geographically spread customers, our platform is the best-fit solution since it unifies processes, systems, aligns stakeholder objectives, and enables a compelling ROI.

In conclusion we understand that customer centric CCM solution helps:

Achieving strategic business objectives: Huge reduction in storage and maintenance costs since multiple storage devices were obviated. Data integrity was ensured due to elimination of multiple applications

Reduction in operational costs of invoice creation and delivery: The CCM solution allows dynamic printing on color printers by supporting AFP format, which enabled reduction in 30% of the printing and stationery costs

What can you do to reduce costs and enhance customer experience at the same time? To learn how Intense Technologies can help your enterprise integrate a single platformto enhance customer experience, email us at internationalsales@in10stech.com or visit our website https://in10stech.com/. We look forward to helping you on your path to better customer communications.

[healthviewx]

What’s New with CCM? Medicare Reimbursement 2020 Code Changes Explained!

First, let’s have a quick look at what were the codes in 2019.

Beginning January 1, 2019, the CCM codes were as below

CPT 99490 (Non-complex)

Chronic care management services, at least 20 minutes of clinical staff time directed by a physician or other qualified healthcare professional, per calendar month.

CPT 99491

Chronic care management services, provided personally by a physician or nurse practitioner for at least 30 minutes, per calendar month to high-risk patients. Codes 99490 and 99491 cannot be billed in the same month for the same patient so practices will need to decide if this new code is a good use of their doctors’ time and which patients would benefit from it.

CPT 99487 (Complex)

Complex chronic care management services, with at least 60 minutes of clinical staff time directed by a physician or other qualified healthcare professional, per calendar month

CPT 99489 (Add-on for CPT 99487)

Each additional 30 minutes of clinical staff time directed by a physician or other qualified healthcare professional, per calendar month (List separately in addition to code for primary procedure).

Complex CCM services of less than 60 minutes in duration, in a calendar month, are not reported separately. Report 99489 in conjunction with 99487. Do not report 99489 for care management services of less than 30 minutes in addition to the first 60 minutes of complex CCM services during a calendar month.

The billing practitioner cannot report both complex and regular (non-complex) CCM for a given patient for a given calendar month. In other words, a given patient receives either complex or non-complex CCM during a given service period, not both. Do not report 99491 in the same calendar month as 99487, 99489, 99490.

What’s New?

On Nov 15, 2019, Centers for Medicare and Medicaid Services (CMS) finalized the CY 2020 Medicare Fee Schedule (MFS). It has revised the current chronic care management reimbursement program and has created a new care management reimbursement program.

Here’s a quick look at 2020 Medicare Reimbursement Codes for Chronic Care Management:

99487, 99489*, 99490, G2058*, 99491

CMS has created an add-on code, HCPCS Code G2058 for non-complex CCM effective Jan 01, 2020.

G2058 Specifications:

A medical practitioner can bill CPT 99490 for the first 20 minutes of clinical staff time spent performing CCM activities (educating the patient or caregiver about the patient’s condition, care plan, and prognosis, etc.) in a given calendar month and can charge HCPCS code G2058 for the second and third 20-minute additions (additional staff time respectively). Use G2058 in conjunction with 99490. Do not report 99490, G2058 in the same calendar month as 99487, 99489, 99491. These CPT codes are tailored toward primary care physicians but can be billed by any physician or by any skilled healthcare professional and get the reimbursement by fulfilling the code requirements.

Payment or reimbursement for the CPT code 99490 is $42.23 while the add-on code G2058 (up to two) pays $37.89. Therefore, total reimbursement for an hour or more of non-complex CCM services is $118.01.  

** Add-on codes are bundled and cannot be billed separately from their base code.

CCM Patient Eligibility

Patients with multiple (two or more) chronic conditions expected to last at least 12 months or until the death of the patient, and that place the patient at significant risk of death, acute exacerbation/decompensation, or functional decline, are eligible for CCM services.

How does the scope for CCM look like in 2020?

Qualified healthcare professionals have been billing Medicare for providing CCM services like maintaining care plans, handling care transitions between providers to Medicare patients with two or more chronic conditions. Even today CCM continues to be underused.

The epidemic of chronic disease continues to grow and has reached global epidemic proportions. This condition is exerting considerable demand for health systems to adopt an IT solution to provide better care for their chronic patients. This increased demand has become a major concern today. Adapting new technology or operating models is vital for the health systems to provide care differently, more efficiently, and with better patient outcomes.

HealthViewX CCM platform helps individual physicians, practices, billing companies, etc. to provide CCM services seamlessly to their enrolled Medicare patients. The simplified and automated process makes it easy to meet the criteria for CMS billing and reimbursement.

Power your entire system – simplify your workflow, create patient-specific care plans, automate documentation, generate detailed reports, and improve overall efficiency. Hosted in cloud servers, HealthViewX CCM solution is extremely scalable to meet requirements of any operative size and our pricing model keeps overhead cost minimal and manageable.

Schedule a demo and talk to our solution experts today!

Ref: https://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNProducts/Downloads/ChronicCareManagement.pdf

https://hcpcs.codes/g-codes/G2058/

[hellorekhab-blog]

Intense Technologies bags order to digitalize mission critical Citizen Services | Intense Technologies

Transform customer centric processes to remain competitive

In this global digital world, service providers should transform their customer centric processes to remain competitive. Highly interactive, personalized and consistent communication across multiple channels is the key for enhanced customer experience.It is necessary to get a 360-degree view of the customer across all services/ products and design interactive and personalized customer messages, delivering consistent communications through all physical and digital channels.

“89% of companies surveyed expect to compete mostly in the area of customer experience, up by over 40% from just four years ago. A key to competing successfully in this area is good customer communications management (CCM). CCM improves the creation, delivery and tracking of outgoing communications across channels”- Gartner

Innovation accelerators such as AI on our CCM platform enables organizations to intelligently optimize and manage content that is the foundation of customer communications. CCM Solution built on our platform providesany service provider with a completely automated solution for handling customer communications by integrating with core billing applications and CRM/self-care applications. Multiple processes that previously catered to bill formatting, presentment and distribution is replaced with our solution. Since it is a centralized deployment with powerful multiprocessing capabilities, it can independently serve all customer communication requirements.

Having a centralized, AI-powered CCM solution like ours solves some of the biggest problems companies face around managing legacy content and creating consistent, compelling Omni-channel customer experiences that is a true game-changer.Enterprises with large customer base can intelligently manage their customer-facing revenue generating documents – bills, statements, premium receipts, invoices, etc. – without committing investments on every business process. For enterprises whose business processes are challenged by high-volume transactions, geographically spread customers, our platform is the best-fit solution since it unifies processes, systems, aligns stakeholder objectives, and enables a compelling ROI.

In conclusion we understand that customer centric CCM solution helps:

Achieving strategic business objectives: Huge reduction in storage and maintenance costs since multiple storage devices were obviated. Data integrity was ensured due to elimination of multiple applications

Reduction in operational costs of invoice creation and delivery: The CCM solution allows dynamic printing on color printers by supporting AFP format, which enabled reduction in 30% of the printing and stationery costs

What can you do to reduce costs and enhance customer experience at the same time? To learn how Intense Technologies can help your enterprise integrate a single platformto enhance customer experience, email us at internationalsales@in10stech.com or visit our website https://in10stech.com/. We look forward to helping you on your path to better customer communications.