#End User Experience Monitoring (EUEM) Market

[dbmrzeenews]

EUEM Market Size, Share, Trends, Demand, Future Growth, Challenges and Competitive Analysis

"Global End User Experience Monitoring (EUEM) Market - Size, Share, Demand, Industry Trends and Opportunities

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**Segments**

- **Component**: The EUEM market is segmented based on components such as software and services. Software includes real user monitoring, synthetic monitoring, network packet analysis, and others. Services include professional services and managed services. - **Deployment Type**: Deployment type segments include on-premises and cloud-based solutions. Both options offer different benefits and cater to varied requirements of end-users. - **Organization Size**: The market is further segmented by organization size, with small and medium-sized enterprises (SMEs) and large enterprises having different needs and preferences regarding EUEM solutions. - **Vertical**: The vertical segment categorizes the market based on industries such as healthcare, BFSI, IT & telecom, retail, government, and others. Each industry vertical has unique requirements and challenges when it comes to monitoring end-user experience.

**Market Players**

- **Dynatrace LLC**: Known for its AI-driven, full-stack, automated monitoring solutions that provide deep insights into end-user experience across different platforms and devices. - **AppDynamics (Cisco)**: Offers end-to-end visibility and real-time insights to optimize end-user experience and application performance. - **Micro Focus**: Provides solutions for proactive monitoring and analysis of end-user experience to enhance application performance. - **IBM Corporation**: Offers EUEM solutions that help organizations understand and improve user interactions with applications and services. - **Riverbed Technology**: Known for its solutions that provide end-to-end visibility and performance monitoring to ensure a seamless end-user experience.

The End User Experience Monitoring (EUEM) market is witnessing significant growth due to the increasing need for organizations to deliver superior user experiences to remain competitive in the digital landscape. Factors such as the rise of remote work, the proliferation of digital services, and the complexity of IT environments have propelled the demand for EUEM solutions. The market segments based on components, deployment type, organization size, and verticals provide insights into the diverse requirements of end-users across various industries.

The componentThe component segment in the End User Experience Monitoring (EUEM) market plays a crucial role in offering specialized solutions tailored to meet the diverse monitoring needs of organizations. Software components such as real user monitoring, synthetic monitoring, and network packet analysis are instrumental in providing comprehensive visibility into the end-user experience. Real user monitoring enables organizations to track the actual interactions of users with websites or applications in real-time, identifying performance bottlenecks and enhancing user satisfaction. Synthetic monitoring, on the other hand, simulates user interactions to proactively identify potential issues before they impact actual users, ensuring optimal application performance. Network packet analysis helps in monitoring network traffic to pinpoint and resolve issues affecting the end-user experience. These software components combined offer a holistic approach to EUEM, enabling organizations to maintain high levels of user satisfaction and competitiveness in the digital landscape.

Services are another essential component segment in the EUEM market, offering various support options to assist organizations in implementing and optimizing monitoring solutions. Professional services encompass consultancy, implementation, training, and support services to ensure seamless deployment and utilization of EUEM tools. Managed services, on the other hand, provide ongoing monitoring and management of EUEM solutions, allowing organizations to focus on core operations while experts handle the monitoring tasks. These services offer organizations flexibility in choosing the level of support they require based on their expertise and resource constraints. By leveraging a combination of software and services components, organizations can establish a robust EUEM framework to monitor, analyze, and enhance the end-user experience effectively.

Moving on to the deployment type segment, the choice between on-premises and cloud-based solutions is a critical decision for organizations seeking to implement EUEM capabilities. On-premises solutions offer data security and control, making them suitable for organizations with strict regulatory compliance requirements or data sensitivity concerns. These solutions involve hosting monitoring tools within the organization's infrastructure, giving them complete ownership and customization capabilities. On the other hand, cloud-based solutions provide scalability, agility, and cost-effectiveness**Global End User Experience Monitoring (EUEM) Market Analysis**

- The EUEM market is witnessing robust growth driven by the increasing demand for delivering superior user experiences in the digital landscape. - Component segmentation, including software and services, provides specialized solutions for monitoring end-user experience effectively. - Software components like real user monitoring, synthetic monitoring, and network packet analysis offer comprehensive visibility and performance optimization. - Services such as professional services and managed services support organizations in implementing and optimizing EUEM solutions efficiently. - Deployment type segments, on-premises, and cloud-based solutions, offer distinct benefits catering to varying organizational requirements. - Organization size segmentation addresses the specific needs of small and medium-sized enterprises (SMEs) and large enterprises in deploying EUEM solutions. - Vertical segmentation based on industries like healthcare, BFSI, IT & telecom, and government caters to unique monitoring requirements across different sectors.

The continuous rise of remote work trends, the widespread adoption of digital services, and the growing complexity of IT environments are driving the demand for EUEM solutions across industries. As organizations aim to enhance user satisfaction and maintain competitiveness, the market players like Dynatrace LLC, AppDynamics (Cisco), Micro Focus, IBM Corporation, and Riverbed Technology offer advanced monitoring solutions to optimize end-user experience and application performance. These key players leverage technologies like AI-driven monitoring, end-to-end visibility, proactive monitoring, and performance analysis to help organizations understand and improve user interactions effectively. With the increasing emphasis

Core Objective of End User Experience Monitoring (EUEM) Market:

Every firm in the End User Experience Monitoring (EUEM) Market has objectives but this market research report focus on the crucial objectives, so you can analysis about competition, future market, new products, and informative data that can raise your sales volume exponentially.

Size of the End User Experience Monitoring (EUEM) Market and growth rate factors.

Important changes in the future End User Experience Monitoring (EUEM) Market.

Top worldwide competitors of the Market.

Scope and product outlook of End User Experience Monitoring (EUEM) Market.

Developing regions with potential growth in the future.

Tough Challenges and risk faced in Market.

Global End User Experience Monitoring (EUEM) top manufacturers profile and sales statistics.

Key takeaways from the End User Experience Monitoring (EUEM) Market report:

Detailed considerate of End User Experience Monitoring (EUEM) Market-particular drivers, Trends, constraints, Restraints, Opportunities and major micro markets.

Comprehensive valuation of all prospects and threat in the

In depth study of industry strategies for growth of the End User Experience Monitoring (EUEM) Market-leading players.

End User Experience Monitoring (EUEM) Market latest innovations and major procedures.

Favorable dip inside Vigorous high-tech and market latest trends remarkable the Market.

Conclusive study about the growth conspiracy of End User Experience Monitoring (EUEM) Market for forthcoming years.

Frequently Asked Questions

What is the Future Market Value for End User Experience Monitoring (EUEM) Market?

What is the Growth Rate of the End User Experience Monitoring (EUEM) Market?

What are the Major Companies Operating in the End User Experience Monitoring (EUEM) Market?

Which Countries Data is covered in the End User Experience Monitoring (EUEM) Market?

What are the Main Data Pointers Covered in End User Experience Monitoring (EUEM) Market Report?

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[neilsblog]

Enhancing Employee Productivity: The Role of End User Experience Management Platforms in the Evolving Work Landscape

The work landscape has undergone a significant transformation over the past few years, with a notable shift from traditional in-office environments to a more diverse range of work settings, including working from home, on-site, in-office, and hybrid models. This evolution has underscored a critical realization for organizations: the quality of employees’ technology experiences directly influences…

[themarketinsights]

End User Experience Monitoring Market Detailed Strategies, Competitive Landscaping and Developments for next 5 years

Latest released the research study on Global End User Experience Monitoring Market, offers a detailed overview of the factors influencing the global business scope. End User Experience Monitoring Market research report shows the latest market insights, current situation analysis with upcoming trends and breakdown of the products and services. The report provides key statistics on the market status, size, share, growth factors of the End User Experience Monitoring The study covers emerging player’s data, including: competitive landscape, sales, revenue and global market share of top manufacturers are IBM (United States), Riverbed (United States), BMC Software (United States), CA Technologies (United States), Micro Focus (United Kingdom), SAP (Germany), AppDynamics (United States), Catchpoint (United States), Dynatrace (United States), Oracle (United States)

Free Sample Report + All Related Graphs & Charts @: https://www.advancemarketanalytics.com/sample-report/74984-global-end-user-experience-monitoring-market?utm_source=Organic&utm_medium=Vinay

End-User Experience Monitoring (EUEM) helps to monitor user interactions on any platform such as mobile, web, or apps running on virtual and physical devices. EUEM helps to identify and rapidly resolve problems to ensure excellent customer service and workforce productivity. The EUEM solutions monitor and combine insights from infrastructure applications, user experience, and network monitoring, enabling optimized performance.

Thanks for reading this article; you can also get individual chapter wise section or region wise report version like North America, Europe or Southeast Asia.

[digitalexperiencemonitoring2021]

7 Key Moments of Exoprise Digital Experience Monitoring Provider in 2021

Happy New Year 2022! In 2021, Exoprise’s critical focus was on improving its product for monitoring digital experiences and mobilizing internal teams to improve customer adoption and SaaS/network experiences everywhere. As Covid continues to dominate the world, IT and business teams are increasingly looking for solutions like Exoprise Digital Experience Monitoring (DEM) to ensure end-users are productive with a seamless work-from-home experience.

Service Watch Desktop

The biggest launch for Exoprise in 2021 was the (formal) introduction of Service Watch Desktop, our endpoint monitoring addition to the Service Watch line of Real-User Monitoring (RUM) or End-user Experience Management (EUEM) products. While we had a handful of customers running our Exoprise private sites in Service Watch mode (for extensive, year-long testing), we had not formally released Service Watch Desktop as a product until 2021.

Numerous updates were released throughout the year including low-level functionality as well as higher-level visualizations:

Important System Resource Capture

Service Watch Desktop captures a huge volume of system resource metrics in real-time for scoring and indexing.

OS Reliability & Stability

Service Watch Desktop captures all of the critical Windows® and Application events such as Crashes, Blue-screens, Windows Updates, Reboots and more to provide a robust view of the overall health and stability of a desktop.

Read more about the feature here and here.

Improved Observability for Microsoft Teams and Thick Client Apps

Network and application teams can monitor the response time (RTT) and packet loss for mission-critical apps such as Teams, Zoom, WebEx, Outlook, OneDrive, etc. and achieve instant visibility on the end-user desktop.

Better Together: CloudReady Synthetics & Real-User Monitoring in One Platform

In 2021, we introduced the capability to run our unique synthetic sensors from the same endpoints and comprehensive services as Service Watch Desktop. Working with customers who wanted to be able to proactively monitor Microsoft 365, Salesforce and GSuite for users that are working from home, we enabled the ability to deploy, migrate, and move around Exoprise synthetics to the same devices that support Service Watch Desktop.

This unique feature enables proactive notifications about network conditions and complete complete coverage for end-users no matter where they work from. Servicing both of these goals in the same platform is critical.

Deploy, Scale, and Start Digital Experience Monitoring Within Minutes!

IT can pre-configure Service Watch Desktop and Service Watch Browser packages. Once the configuration is complete, invite all your end-users or employees to download and run the executable package. Gain insights to resolve issues with SaaS, Microsoft 365, endpoint, or network performance problems in less than five minutes.

New Microsoft 365 and DEM Product Videos

The Exoprise product marketing team released several product videos to enhance customer knowledge about our synthetics and real user monitoring solution and use our platform to solve end-user problems. Visit the Resources section and learn how to monitor Microsoft 365 and SaaS apps.

Microsoft 365 Outages, Detected Early

2021 saw its fair share of outages across Microsoft’s services and platforms. Exoprise customers knew about these outages early and, more importantly, knew when the outages were really fixed in each case:

GLOBAL AZURE AD OUTAGE AFFECTING MICROSOFT 365 SERVICES DECEMBER 15

Global Azure AD Outage Affecting Microsoft 365 Services December 15

What Happened to Our Services? Microsoft has had its own share of outages recently and during the evening of December 15th Azure AD was the cloud culprit. As a result, the Exoprise sensors detected this Microsoft…

MICROSOFT TEAMS OUTAGE, APRIL 27TH, 2021

Microsoft Teams Outage, April 27th, 2021

Is Microsoft Teams Down? This early AM on the East Coast, Teams experienced an access outage today. As a result, the Exoprise sensors detected this outage an hour before Microsoft published a report on the issue.…

AZURE DNS OUTAGE – APRIL 1ST, 2021

Azure DNS Outage – April 1st, 2021

Is Microsoft Azure Down? Just about 2 weeks after its most recent outage, Microsoft experienced a severe DNS outage Thursday Evening at approximately 21:30 UTC on 01 Apr 2021. That's the official start of the outage…

MICROSOFT 365 OUTAGE, MARCH 15TH 2021

Microsoft 365 Outage, March 15th 2021

Early Detection of Microsoft 365 and Teams Outage Is there an Office 365 outage today? Is Microsoft Teams down? Are MS365 services down? If that's what you are thinking, then keep reading... Exoprise CloudReady provides early…

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Yay! Double-Digit Growth Quarters in a Row

One of the standout business highlights for Exoprise this past year was achieving seven consecutive quarters of accelerating growth and profit. In addition, the team was able to successfully launch Service Watch Desktop, many new features, and lots of new customers taking advantage of the platform and additional products for managing their employee digital experience. To learn more, read our press release here.

Wrapping Up

Would you like to stay ahead of the curve in the new year? Exoprise digital experience monitoring solution ensures that your remote workforce remains productive and drives business growth. Our experts are here to help and provide you with the latest features as we head into 2022.

Don’t wait. Get in touch with us by requesting a demo.

Originally published at www.exoprise.com/blog on Jan 4,2022

[nikitasavala]

End User Experience Monitoring (EUEM) Market 2021 | Covid19 Impact Analysis | Size, Share, Sales and Forecast to 2026: Bitbar, Centurylink, BMC Software, Micro Focus, Alyvix, etc.

Global End User Experience Monitoring (EUEM) Market 2021 report is comprised of an in-depth analysis of the global industry which aims to deliver comprehensive market intelligence study associated with major market components. The report includes an overview of these markets on different fronts such as market size, market share, market penetration of the product and services, market downstream fields, key vendors operating within the territory, market price analysis and more. This might help readers across the worldwide business industry to comprehend a lot about the regional as well as key domestic markets for End User Experience Monitoring (EUEM). Reports include an overview and examination of the major companies operating within the industry which are considered to be revenue drivers for the market.

Click Here To Get Free Sample Report or PDF Copy Now!

Top Key players of End User Experience Monitoring (EUEM) Market Covered In The Report: Bitbar Centurylink BMC Software Micro Focus Alyvix Stackify IBM TeamViewer Rigor Nexthink New Relic Dynatrace SmartBear Lakeside Software CA Technologies ControlUp SAP eG Innovations Datadog Application Performance Ltd AppNeta Catchpoint AppDynamics Riverbed Oracle Key Market Segmentation of End User Experience Monitoring (EUEM):

On the basis of types, the End User Experience Monitoring (EUEM) market from 2015 to 2025 is primarily split into:

Web Mobile On the basis of applications, the End User Experience Monitoring (EUEM) market from 2015 to 2025 covers:

BFSI IT and Telecommunication Government and Public Sector Retail and Consumer Goods Healthcare and Life Sciences Others

The End User Experience Monitoring (EUEM) report includes the study of these ventures on parameters such as market share, company profile, revenue figures, sales data, market presence, product or service portfolio, past performance, expected performance, and more. This may assist those who are willing to enhance their know-how of the competitive scenario of the End User Experience Monitoring (EUEM) Market.

Buy Latest Copy of Report! @ https://www.qurateresearch.com/report/buy/ICT/2020-2025-global-end-user-experience-monitoring-euem-market/QBI-MR-ICT-1006415/

Key Highlights from End User Experience Monitoring (EUEM) Market Study:

Income and Sales Estimation – Historical Revenue and deals volume is displayed and supports information is triangulated with best down and base up ways to deal with figure finish market measure and to estimate conjecture numbers for key areas shrouded in the End User Experience Monitoring (EUEM) report alongside arranged and very much perceived Types and end-utilize industry. Moreover, macroeconomic factors and administrative procedures are discovered explanation in End User Experience Monitoring (EUEM) industry advancement and perceptive examination.

Assembling Analysis – The End User Experience Monitoring (EUEM) report is presently broken down concerning different types and applications. The End User Experience Monitoring (EUEM) market gives a section featuring the assembling procedure examination approved by means of essential data gathered through Industry specialists and Key authorities of profiled organizations.

Competition Analysis – End User Experience Monitoring (EUEM) Leading players have been considered relying upon their organization profile, item portfolio, limit, item/benefit value, deals, and cost/benefit.

Demand and Supply and Effectiveness –

End User Experience Monitoring (EUEM) report moreover gives support, Production, Consumption and (Export and Import).

End User Experience Monitoring (EUEM) Market Region Mainly Focusing: — Europe End User Experience Monitoring (EUEM) Market (Austria, France, Finland, Switzerland, Italy, Germany, Netherlands, Poland, Russia, Spain, Sweden, Turkey, UK), — Asia-Pacific and Australia End User Experience Monitoring (EUEM) Market (China, South Korea, Thailand, India, Vietnam, Malaysia, Indonesia, and Japan), — The Middle East and Africa End User Experience Monitoring (EUEM) Market (Saudi Arabia, South Africa, Egypt, Morocco, and Nigeria), — Latin America/South America End User Experience Monitoring (EUEM) Market (Brazil and Argentina), — North America End User Experience Monitoring (EUEM) Market (Canada, Mexico, and The USA)

The End User Experience Monitoring (EUEM) Market report concludes with sharing vital report findings with readers. Here on the basis of study of historical data, examination of the current scenarios overserved in various markets including regional and domestic and trends recorded, it delivers forecast of the market. This includes segmental forecast, regional market forecast, market size forecast, consumption forecast.

Any query?Inquire Here For Discount Or Report Customization

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Web:www.qurateresearch.com E-mail:sales@qurateresearch.com Ph: US - +13393375221

*Thanks for reading this article; you can also get individual chapter wise section or region wise report version like North America, Europe or Asia.

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End User Experience Monitoring (EUEM), End User Experience Monitoring (EUEM) Market, COVID19 Impact on End User Experience Monitoring (EUEM) Market, End User Experience Monitoring (EUEM) Forecast, End User Experience Monitoring (EUEM) Market Growth, End User Experience Monitoring (EUEM) Market Sales, End User Experience Monitoring (EUEM) Market Size, End User Experience Monitoring (EUEM) Market Regional Analysis

[palmeragnes777]

End User Experience Monitoring (EUEM) Market to Reflect Significant Growth Prospects During 2020–2024 | SAP, Rigor, Stackify, SmartBear, etc.

End User Experience Monitoring (EUEM) Market to Reflect Significant Growth Prospects During 2020–2024 | SAP, Rigor, Stackify, SmartBear, etc.

“

Global End User Experience Monitoring (EUEM) Market Overview forecast to 2020 :

A new report titled, “End User Experience Monitoring (EUEM) Market” has been published by Garner insights,which includes a detailed study of the market covering different aspects of the market with attributable growth scenario over the forecast period, 2020 -2025 The report provides a 360-view of the market…

[wesagar1994]

Global End User Experience Monitoring (EUEM) Market is driven by increasing need to understand the consumer behaviour, which is projecting a rise in estimated value from USD 1.63 billion in 2018 to an estimated value of USD 7.41 billion by 2026, registering a CAGR of 20.84% in the forecast period of 2019-2026.

[neilsblog]

Best End-User Experience Management Tools to Know

End-User Experience Management (EUEM) is the discipline of monitoring and optimizing an application’s performance and usability from the end-user perspective. It is a critical component of every digital business process, directly influencing user happiness, retention, and engagement. In truth, product development does not end with the product’s introduction! IT personnel must continually analyze…

[digitalexperiencemonitoring2021]

Why Exoprise Beats the Competition

Digital Experience Monitoring (DEM) solutions like those from Exoprise monitor SaaS and custom web applications behind the firewall or cloud to deliver optimal performance to end-users. In a survey done by Forrester, 51% of technology teams and individuals are now objectively managed on providing the right technology to improve and manage the end-user experience. While the onset of COVID may have led companies to restructure a year ago, the same companies are now presented with new challenges to support a hybrid workforce and retain the best employees. Exoprise beats the competition by putting together ALL of the essential pieces to monitor digital experience proactively with script-free synthetics and offering compete coverage via Service Watch Real User Monitoring.

In this Post:

Best Coverage for ALL of Microsoft 365

Better Together: Synthetics + Real-User Monitoring

Early Outage Detection

Crowd-Powered Intelligence

Built for 3rd-Party App Owners

How does Exoprise Monitoring Solution Benefit?

FREE 15-Day Trial

Best Synthetic Coverage for ALL of Microsoft 365

SaaS monitoring point solutions tackle a single or specific business problem which also makes it their weakness. On the other hand, a platform like Exoprise provides a robust foundation to test and address all use cases a business can encounter with Enterprise Microsoft 365 application performance issues. Every large, small, or medium enterprise uses Microsoft 365 apps, and monitoring using traditional tools will not see issues beyond their network, making it a support challenge.

Exoprise operates from the cloud and collects valuable low-level network metrics for Teams (jitter), Exchange Online (mail queue), SharePoint (TTFB), OneDrive (page response time), etc., that matter to IT. As a result, the Exoprise platform proactively detects outages, accurately pinpoints network problems, and correlates Microsoft 365 usage from your network to the Microsoft cloud. Exoprise CloudReady synthetically monitors 30+ sensors, including those for Salesforce, Box, Dropbox, Zoom, ServiceNow, Okta, and Workday.

Better Together: Synthetics + Real-User Monitoring (RUM)

Another competitive advantage of Exoprise vs other DEM competitors is that customers can utilize both best-of-breed Microsoft 365 Synthetics (application performance monitoring) and remote SaaS usage (end-user experience monitoring) for their hybrid workforce. CloudReady synthetics emulate real users trying to access cloud, web, and infrastructure services and report performance metrics (uptime, availability, bandwidth) without the need for any complex scripting. Additionally, Service Watch RUM agents collect application performance behavior from an end-user perspective via composite metrics (CPU, Memory, System, Wi-Fi) and generate multiple experience scores.

IT obtains comprehensive employee experience insights after correlating RUM and synthetic transaction monitoring data with the right DEM tool in place. Taking proactive steps ensures business success and worker productivity during network failure, outage, slowness, and connectivity problems. Get answers to the most frequently asked IT questions:

What is the problem?

Where is the problem?

How many users and locations are affected?

What will be the response time?

How do we resolve the issue?

Whose fault is it?

On the other hand, most End-User Experience Management (EUEM) providers in the market lean towards RUM and have limited visibility into full network path performance when diagnosing issues impacting end users.

Early Outage Detection with Active Monitoring

Microsoft 365 enterprise applications such as SharePoint, Yammer, Teams, Outlook, Exchange Online, Azure, OneDrive are used by millions of users globally in either office for professional work or at home for personal usage. More applications are moving to the cloud as the demand for subscription services increases. Salesforce, HubSpot, Zoom, RingCentral, WebEx, Amazon Web Services, Google Cloud, Facebook, etc., are all SaaS services with extremely high adoption rates in the industry. Outages due to mis-configuration or network upgrades for any identified services impacts end-user productivity and impairs business loss. Therefore, the need to proactively monitor cloud applications is becoming a must for IT.

Only Exoprise proactively monitors the entire Microsoft 365 suite from every vantage point to give IT the visibility they need to detect outages and minimize risk. Look at the following incidents when Exoprise finds Microsoft Teams, Azure DNS, and related app outages early (at least an hour) before Microsoft Team acknowledges them on Twitter.

Microsoft 365 Teams Outage, April 27, 2021

Azure DNS Outage, April 1, 2021

Microsoft 365 Outage, March 15, 2021

Exchange Online Mail Delivery Outage, February 3, 2021

Office 365 Outage, January 27, 2021

Crowd-Powered Intelligence

Time is money, and that applies to IT as well. Using the power of crowd-sourced analytics, technology support teams leverage the collective insights of Exoprise global customer base to get complete visibility into the health of mission-critical application services and the Internet in general. Immediately answer the question in 5 minutes – Is the slowdown at my end or with everyone?

CloudReady sensors work behind the firewall or out in the cloud, securely monitoring and collecting metrics from various locations to establish a baseline benchmark. Aggregating and slicing the network data by region and ISP accurately pinpoint where the performance bottlenecks are. The same concept applies to Service Watch, where RUM agents generate an average or individual web experience score (WXS) or desktop experience score (DXS) for a dispersed remote workforce. Everyday use cases with collective network intelligence include:

Compare Microsoft 365 Teams deployment to global CloudReady crowd

Benchmark SPAM, SMTP filter, and mail flow metrics to check email delivery status

Understand which users in different regions are experiencing slowness or connectivity problems

Decide which enterprise storage application (Box or Dropbox) works better for end-users

Other on-premise vendors face challenges trying to bring the crowd-powered data together which can help pinpoint the ongoing problem. Real user monitoring competitors typically cannot include crowd-sourced data and when there are alarms or errors, these solutions cannot tell if the problem affects a broader audience or just a small set of users. Thus, leading to higher response time and constant finger-pointing.

Exoprise Synthetics Monitoring Built for 3rd-Party App Owners

Existing network, APM, or DevOps tools are built for application developers who are typically proficient with the “full-stack” backend procedures needed to develop software. Instrumentation of several services via APIs and agents is possible to gain operational information such as device or application health. Beyond that, it poses a challenge to gain end-to-end visibility with cloud infrastructure and workflows that businesses typically don’t own.

For example, DevOps solutions may not be able to instrument a single sign-on server to see if that application is causing a problem. Exoprise is suited for personas such as app owners and network engineers who choose to move to Microsoft 365 and are responsible for its uptime to end-users. When service degradation happens, they immediately visualize which component (router, gateway, proxy, ISP, etc.) along the service chain is causing the issue and how many users are affected.

Exoprise Synthetics and Real User Monitoring Solution Benefits

There are numerous benefits to deploying Exoprise as part of IT’s unique monitoring strategy to help business leaders and remote workers.

Reduce MTTR

Improve Productivity

Recover Service Credits

Faster Decision Making

Reduce Costs

Accelerate Troubleshooting

Automate Ticketing

Improve End-User Experience

With built-in crowd-sourced collective intelligence, immediately discover if the problem is at your end or with everyone. Stay one step ahead of the competition with the best-of-breed monitoring solution for commonly used Microsoft 365 enterprise apps.

Quickly deploy synthetic and RUM sensors to instantly monitor your favorite apps behind a firewall or from the cloud. Support a distributed and hybrid workforce from anywhere. Automate routine manual ticketing tasks in CloudReady.

Outages are expected and bound to happen. Track all Microsoft 365 and enterprise app outage violations with CloudReady uptime reports and earn SLA refunds. Take enterprise monitoring to the next level.

CloudReady and Service Watch dashboards provide engaging charts, granular layouts, and data widgets to augment decision-making. The intuitive and detailed user interface aids team members (analyst or manager) to take recommended actions immediately.

The average cost of downtime to business is $5,600 per minute and up to $300,000 per hour. CloudReady and Service Watch support internal and external stakeholders to ensure enterprises deliver their best to customers.

CloudReady crowd-sourced analytics cuts IT troubleshooting time in half. Detailed metrics and dashboard widgets with sensor data help correlate both synthetic and real user monitoring issues quickly.

Connect CloudReady to existing ITSM and ticketing systems (ServiceNow, MoogSoft, PagerDuty, or Slack) using Webhooks and APIs. Streamline ticketing process and help IT visualize issues in a single dashboard.

Together gain synthetic and remote workforce SaaS application usage insights in real-time. Use data from CloudReady and Service Watch to further optimize application delivery and performance management.

FREE 15-day Trial

Exoprise offers companies a free trial of its CloudReady synthetics and Service Watch RUM platform for 15 days. Experience the DEM solution in any setting (remote, HQ, or hybrid) and gain instant visibility into cloud performance in a single dashboard. Deploy synthetics to monitor Microsoft 365, Office 365, Teams, Zoom, Salesforce, AWS, Azure, and any custom web app. Install up to 25 Service Watch Desktop (DXS) and 50 Service Watch Browser (WXS) licenses to monitor end-user application and network performance. So, get started today with no credit card details or sales contact needed. The time for change is now!

Here are some additional resources to check out:

What is Service Watch?

Exoprise’s YouTube Page

Exoprise LinkedIn Page

Exoprise Resources Page

Get in Touch for a Custom Demo

Learn how you can improve employee digital experience with browser synthetics and endpoint monitoring. Get a custom demo to see how we synthetically monitor Microsoft 365 with CloudReady as well as real user monitoring with Service Watch.

Request a Demo

Originally published at https://www.exoprise.com on August 3, 2021.

[digitalexperiencemonitoring2021]

Digital Experience Monitoring FAQs

The Exoprise Marketing team sat down with Exoprise CEO Jason Lieblich and Forrester Senior Analyst Andrew Hewitt, to understand the scope of end-user experience management (EUEM) and Service Watch Real User Monitoring (RUM) capabilities for a remote workforce.

Q: How does Exoprise address employee privacy issues with Service Watch Browser and Desktop monitoring?

Jason: For synthetics, there’s never been any personal information collected, or stored. We operate with some of the largest healthcare and financial services institutions worldwide, so they’ve always deployed synthetics. When it comes to Service Watch RUM, we’ve tried to address this in our recent product update. We anonymize user data for different roles within our platform. Support teams see “user 1”, “user 20”, or “user 50” in their dashboard. However, they won’t see who that user is, so we’ve tried to anonymize and give role-based access and control.

As to who can see some of that personally identifiable information when a user calls, you have a help desk. They might have to ascertain who the actual user is and determine what kind of problems they might be having on that endpoint in real-time, but it’s configurable. We have tried to make our privacy feature embedded within our product. Many of our customers come to us for synthetics because they didn’t want to deal with personally identifiable information or privacy concerns.

Q: How should organizations think about ROI around experience monitoring tools?

Andrew: So I would say there are short and long-term benefits as far as ROI is concerned. A tangible benefit would be that you could automatically see and rely on your ability to reduce help desk ticket calls, reduce outages, and downtime for the employee. Overall, those are all related to traditional SLA, and they’re very tangible. You can put a number on them. You can map them on a graph and provide an ROI. Many organizations find that they can get immediate ROI on experience management tools right at the beginning. If you are an organization that tends to be very complex, you might have experienced issues already. There’s a lot of opportunities to provide a better environment for those end-users. So I would think about those as your tangible short-term ROI benefits.

The more extended benefits are what I would call intangible. They tend to be very fuzzy and hard to quantify benefits, but they’re significant if you think about them. Again, I would go back to employee productivity and satisfaction improvements as intangible benefits that you can measure through surveys.

But that’s a bit harder to quantify from a cost perspective but let me say that technology is about 30% of the overall employee experience. Technology is driving employees towards things like burnout. As a result, employees are becoming less productive and looking for jobs elsewhere. This can have a huge impact on your business over a long period. Start thinking about the chain between the employee technology experience and overall productivity, so both intangible and tangible benefits will go into your ROI model.

Q: Does Service Watch monitor Microsoft Teams in real-time?

Jason: Service Watch Desktop monitors network connectivity of the Microsoft Teams client. It monitors and captures latency, packet loss, and network congestion from the Teams client in real-time. We have a hop-by-hop analysis for that, and so the Service Watch Desktop examines all of the socket connections for all of the thick client applications. You’ll eventually be able to configure, but it will monitor all of the Microsoft 365 thick client applications to examine latencies and congestion in the first release.

Q: Who will own experience management in the future, and how is it evolving?

Andrew:  So for right now, it’s owned by many folks. If you’re an organization that’s heavily invested in cloud applications, it’s often owned by whoever is the service owner for the applications component department of your IT organization. If you’re focusing more on devices it could be someone from end-user computing who owns that so I see them typically as the leaders. Sometimes you have a service desk leader in charge of the digital experience, but we’ve seen more and more the rise of digital employee experience teams. That’s the center of excellence that I talked about earlier.

That’s the trend that I’m going to continue to watch and write some research on later on in the year. We can also look across all different services today and say how applications impact endpoint or how security impacts service desk. With people forgetting their passwords, it is essential to consider it as part of experience management. You can’t just put one service owner in charge, so I think it will be a much more cross-functional dedicated team as organizations begin to build up their experience management tooling strategy.

Q: Can I run Microsoft Teams synthetics from Service Watch Desktop?

Jason: That is how we brought the Service Watch Desktop product to the market. Currently, you can’t run synthetics from Service Watch Browser, although that is something that is also on the roadmap to be able to test some SaaS applications synthetically. You can run Microsoft Teams sensor, SharePoint sensors, and Exchange Online sensors from Service Watch Desktop. No matter how Service Watch Desktop is installed, you will be able to assign those sensors, which solves one of the problems we’ve encountered with specific customers.

They might purchase synthetics from us and then sometimes wait to get virtual machines for all the different locations they might want to monitor. Whereas now with Service Watch Desktop, you can deploy it to admin workstations for IT working from home or people who might be in a branch office. You can leverage Service Watch Desktop to run synthetics from real user workstations. The load is very minimal. We’re already doing it for several customers in 2020, and we just brought Service Watch Desktop to the market. We’ve just made it more accessible and formalized the process.

Q: Half of our workforce continues to work from home today. By summer more people will start working from the office. Should we invest in synthetics or Service Watch, or both?

Jason: In 2020, customers we were working with all had the same thing happen to them. They probably might have had CloudReady or Exoprise solutions deployed throughout their LAN/WAN and testing synthetically to ensure that the application delivery and the digital experience were healthy. And then once people went remote, they didn’t know that they needed a EUEM digital experience strategy in place. So we came to the market and worked with them on delivering Service Watch, which allows them to run on user desktops and deploy synthetics for Microsoft Teams, SharePoint, and Exchange Online on endpoint devices. As a result, they can capture more of the end-user experience and compare it across end-users and different organizations with anonymized crowd-powered analytics.

We would recommend at this time and for the foreseeable future to go with both our synthetic platform Exoprise Synthetics and our Service Watch platform for RUM. Depending upon what you’re trying to solve whether a network or browser problem, you can use Service Watch browser and some synthetics and deploy those for your end-users. But suppose you have customers that are having problems with Microsoft Outlook or Teams client or other thick client applications on their desktop. In that case, you can deploy and use Service Watch Desktop, so you know both are relatively easy to deploy where you might have users with problems.

Watch the entire video below.

https://www.exoprise.com/resources/webinar-work-anywhere-ensuring-superior-digital-experiences-with-synthetics-rum-video/

Start Service Watch Free Trial Today

Browser RUM and Endpoint Monitoring

Service Watch takes minutes to deploy and is configurable to securely watch only the apps and domains that are mission-critical for supporting an enterprise environment. Correlate end-user performance with the app and network intelligence.

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This blog was originally published at The Crowd-Powered Blog on Dec 7 2021

[digitalexperiencemonitoring2021]

Growth of Digital Experience Monitoring (DEM FTW)

What is Digital Experience Monitoring (DEM)?

Application Performance Management (APM) measures how a SaaS or Web application performs on the backend (for Devops). End-User Experience Management (EUEM) focuses on user behavior within those applications. Network Performance Monitoring and Diagnostics (NPMD) collects network telemetry to facilitate performance degradation. DEM combines all these tools to holistically look at the entire digital journey and see how each dependency drives successful experiences for customers and employees. These dependencies include services like the cloud, SaaS, the Internet, home networks — things often outside your control. But your team is still responsible for delivering a great digital experience over the web.

DEM is an emerging area, a growing discipline within IT, and a new Gartner category. For IT Leaders it can help:

Optimize the end-user experience for work from anywhere employees

Visualize application issues such as slowness from user vantage points

Accelerate root cause and fault analysis

Quickly isolate bottlenecks in the service delivery chain

According to Gartner’s market guide definition for Digital Experience Monitoring

Digital experience monitoring (DEM) is a performance analysis discipline that supports the optimization of the operational experience and behavior of a digital agent, human or machine, with the application and service portfolio of enterprises. These users, human or digital, can be a mix of external users outside the firewall and inside it. This discipline also seeks to observe and model the behavior of users as a flow of interactions in the form of a customer journey.

DEM is gaining importance in the business world by bridging IT initiatives to business outcomes such as revenue margin, customer satisfaction, employee productivity, etc. Solutions that DEM uses include:

Synthetic transaction monitoring

Browser-based real user monitoring

Endpoint device monitoring

Real-time network visibility for a 360-degree view of digital experience for end-users

Why is Digital Experience Monitoring Important?

IT admins face numerous challenges in this age of work from anywhere to support a remote workforce and deliver a superior digital experience. As the cloud becomes the new data center, the Internet evolves as the new gateway, and SaaS gains prominence; this combination leads to a complex hybrid operational environment. Visibility across various services, platforms, and underlying networks down to the end-user workstation has become necessary and a key driver for aligning business and technology support teams.

Traditional Monitoring Tools Aren’t Enough

One of the biggest challenges with existing tools is that monitoring takes place on servers and websites, but there is no insight into the real-time user experience. That’s the gap DEM vendors are trying to fill. Additionally, these tools are overly focused on metrics like MTTR or SLA that have limited to no relationship to employee satisfaction in business outcomes. Therefore, helping employees stay productive and perform their work efficiently are new goals for modern businesses.

XLA (eXperience Level Agreement) plays a significant role for organizations with a limited view of third-party cloud services, ISPs, etc. However, another limitation of these technologies is that they don’t include qualitative feedback from employees. It’s like a classic watermelon situation where all app performance metrics are green from the outside, but employee experience metrics are red from the inside.

Monitoring Apps You Don’t Control

Experience matters. As the digital transformation paves the way for modernizing IT infrastructure, tech managers are struggling to do their best to prepare a business case to move applications and services to the cloud. Although this type of transition is nothing new, measuring the end-user experience makes headlines for customers and employees. But when internal SaaS and web applications move to the cloud (like Exchange, SharePoint, or other), IT loses control and visibility. The same goes for accessing external enterprise SaaS applications in the company.

Understanding the workings of the cloud, the complex service provider environment, and the dependencies of service chains make monitoring a challenge. And when these services are delivered to the end-user, there are multiple hops such as local ISP, gateway, Internet, DNS, etc., along the digital journey. As a result, traditional monitoring tools fail to monitor the end-user experience and worse, locate the network bottleneck.

Work from Anywhere Needs are Growing

The country is not out of the woods yet for Covid-19 and there is a continued demand to work from anywhere. Employees have adapted to a new “remote” reality, and chances are your workforce won’t want to return to the office either.

New business models are emerging that offer subscription services to work in cafes, hotels, private offices, and various residential environments. In each of these places, employees work on different laptops, mobile phones, and desktops. As a result, the Internet experience to collaborate and remain productive on these devices will be different. Thus, network admins and operators must be more than willing to incorporate these new circumstances into their SaaS monitoring strategy and adjust to this further employee experience decentralization.

By 2025, 70% of digital business initiatives will require I&O leaders to report on the business metrics of digital experience, up from less than 15% today. Gartner Market Guide for DEM

Types of Digital Experience Monitoring Tools

As discussed above, traditional application and network monitoring tools are looking at one side of the IT operating model and exposing vulnerabilities for the end-user. These tools existed since networks existed but don’t provide visibility into all end-user experience issues. For example, endpoint application crashes, slow browser app, variable home Wi-Fi signals, etc., can easily cause frustration. And trust us, not all problems are going to be within your control. Some of these issues are discovered due to user-submitted helpdesk tickets and not through an automated alert function.

Synthetic transaction monitoring (STM) or active monitoring uses behavioral scripts that run 24/7 and can identify potential performance issues with SaaS apps (Microsoft 365, Salesforce, Workday) and the cloud in general. If you plan an upgraded migration in production, confidently test all changes before and after with benchmarks. As admins, you want to proactively discover all issues before they impact worker productivity. Active monitoring doesn’t wait for a user to have a problem before IT knows.

Real user monitoring (RUM) or passive monitoring understands application or endpoint issues from the user perspective. Installed agents record all transactions or events happening on a browser or workstation along with network synthetics to isolate issues affecting individual performance in real-time. With RUM, you get complete coverage knowing that you have your environment covered for everyone.

The ideal DEM solution combines both of these monitoring techniques to minimize business downtime and ensure continuity. Complete your DEM strategy with:

Active and passive monitoring of SaaS apps and digital experience score for every user

Hop-by-hop network path visualization and analysis

Browser plugin with secure data collection and configured URLs

Composite device metrics (CPU, memory, I/O, Disk) collection to isolate system resource problem

Categorization of experience across web, desktop, and network

Troubleshooting issues on individual devices

Consolidation of existing tools and agents, including ITSM for a single pane of glass

Get in Touch for a Custom Demo

Learn how you can improve employee digital experience with browser synthetics and endpoint monitoring. Get a custom demo to see how we synthetically monitor Microsoft 365 with CloudReady as well as real user monitoring with Service Watch.

Request a Demo

Benefits of Digital Experience Monitoring

DEM is unleashing a new way and helping enterprises get a better grip on their operations to sustain the business. No wonder why the DEM market is growing at a double-digit compound rate, shaping enterprise digital transformation initiatives, and the momentum continues to build.

“Due to Covid, our IT model has shifted from primarily supporting call center operations to supporting a significantly larger virtual environment, and that was when we became interested in better measuring digital experiences from the end user’s perspective. Synthetic sensors in our central data centers collect performance data on Microsoft 365 but, we wanted an even more complete picture. Together with a real user monitoring on-demand solution from Exoprise, we can better understand the issues of our users at any geographic location,” said Kevin Santos, Senior Director of IT, Network Operations at BCD Travel.

Improve Employee Experience

Technology is becoming the lifeline for employees as they learn to collaborate virtually in a remote work scenario. IT can obtain a user-centric view of how apps and services are performing from the experience scores. Institutionalizing DEM across your enterprise can help answer – How is the endpoint performing? Is the problem with the ISP, provider, or individual network? Are SaaS issues affecting regional or global users? When users access a new enterprise app, what is their overall quantified digital experience?

True Root Cause Analysis

Many vendors out there show where the problem is happening and but what about why the problem is happening? With advanced telemetry collection via synthetics and RUM, you can easily understand why a problem exists that affects user performance and productivity. Accurate root cause analysis can accurately trace the problem from an endpoint to an application to the ISP to the cloud provider in a linear service delivery chain.

Break IT Silos

Managing end-user digital experience is indeed becoming the norm. But it’s no longer the responsibility of a single team. Instead, several IT personas such as application and service owners, help desk, network administrators, NOC operators, and VDI/Citrix admins are now part of the same team delivering superior service to end-users. Why? When apps move to the cloud, app owners need to understand how remote employees consume the service. Should there be an outage, they need to work with the help desk to identify and isolate the issue. Similarly, Virtual Desktop admins need to test and ensure that workers can access IT assets and resources through VPN from their machines. And if not, they need tools like DEM to spot bottlenecks and collaborate with other personas.

Learn more

6 use cases of Digital Experience Monitoring

Real user monitoring for Microsoft 365 performance issues

How does a Digital Experience Score optimize workplaces

Benchmark SaaS Application Performance and User Experience with DEM

I&O leaders must use digital experience monitoring to optimize business transactions and customer journeys regardless of where workloads reside. Gartner, Market Guide to Digital Experience Monitoring, Sept 2019

In addition to ongoing monitoring with DEM, businesses can continue operating more efficiently and securely if they access instant collective network intelligence about mission-critical SaaS applications. These crowd-powered Internet insights combine application monitoring and network diagnostics across global customer locations. That way, network admins can optimize the end-user experience by adding more infrastructure capacity or suggesting upgrades to home Wi-Fi. Ultimately, you will have a strong case for network upgrades backed by crowd data and accelerate decision-making for your team.

When your remote employees are on that critical Microsoft Teams conference call and experiencing jitter, packet loss, or latency, you want to know right away. Crowd-sourced benchmarks via synthetics help you understand whether or not your network or your Teams application delivery is up to par with the anonymized aggregate. Furthermore, telemetry collection from browser and endpoint devices can provide digital experience baseline scores for immediate comparison. Users with low experience scores can receive immediate troubleshooting priority and reduce MTTR.

Crowd-sourced benchmarks help support teams

Evaluate Exchange Online slow mail queue metrics with others

Compare SharePoint online health scores against the crowd

Test Microsoft Teams performance (RTT, connect time, jitter, packet loss) before and after network or system upgrades

Monitor end-to-end Microsoft 365 app performance for DevOps

View Digital Experience Scores across your entire workforce

Learn more in the video below

https://www.exoprise.com/resources/how-to-benchmark-application-performance-video/

Best Practices to Improve Digital Experience Monitoring

There is no doubt that hybrid work is here to continue. Forrester predicts 70% of US and EU companies are planning a complete shift to hybrid work. And while future awaits us, we need to prepare ourselves for this dominant reality. Here are some of the best practices to manage and improve your digital experience monitoring process.

The Experience Strategy

Businesses now have to think about the overall experience picture if they need their employees to stay productive and efficient. As we advance, combining synthetics and real user monitoring for enterprise apps (Microsoft 365, Salesforce, Workday, etc.), legacy apps, and SaaS apps will be the right strategy for digital experience monitoring leaders. The more context and insight derived from a DEM solution, the better the troubleshooting and remote worker experience. Also, you need to measure performance in similar real user network conditions for accurate assessment.

Employee Productivity

Remember that the technology team will need to support various work models that employees desire whether from the home, office or road. This flexibility will come with challenges to resolve network issues or outages as employees relocate from one place to the other. Therefore, delivering seamless network connectivity and providing a superior digital experience becomes a priority for the entire organization.

Service Desk Efficiency

Consolidate and integrate your existing monitoring tools with ServiceNow or any other ITSM. These tools could be network operation dashboards, legacy monitoring apps, Microsoft SCOM, CQD, etc. So when customers or employees start noticing app performance degradation no matter what location, you can receive automated alerts and start troubleshooting faster. Get coverage for the entire end-user experience.

Technology Empowerment

Equip your remote workers with workstations, PCs, or laptops with all the tools necessary to get the work done such as Microsoft Teams, Outlook, Zoom, VPN, remote access, VDI, etc. Regularly monitor app and employee experience from endpoint devices and browsers using a combination of synthetics and real user monitoring. Foster collaboration and improve the end-user computing experience.

Digital Experience Metrics

You need to develop new metrics in collaboration with the business and eliminate those that no longer serve the company. For example, as you move to the cloud from an on-prem application, think about what KPIs (employee satisfaction, NPS, and digital experience scores) would matter with a new DEM monitoring tool. Then, tie it to business outcomes such as improved productivity, low attrition, higher revenue, etc., in the long run.

Exoprise Digital Experience Monitoring Solution for Business Transformation

Exoprise offers an ultimate digital experience monitoring solution for your cloud, network, SaaS apps, and workplace technology. With the pandemic hitting millions of Americans working from home, IT had to pivot its operational model overnight and ensure business resumes friction-free. However, to achieve that reality, support teams need true visibility down to the endpoint. So, in 2021 along with synthetics, we capture advanced end-user experience telemetry from endpoint devices for all thick-client apps. Here’s what makes our solution unique in the market.

1. Synthetics and RUM TogetherOur

CloudReady Synthetics

can alert you with proactive insights about mission-critical business applications’ health, so your end-users aren’t reaching your first when something goes down. Combine this intelligence with

Service Watch Real User Monitoring

context derived from browser and desktops to provide a complete experience picture.

2. Monitoring ALL of Microsoft 365Whether you are using your favorite MS365 apps (Teams, Outlook, OneDrive, SharePoint, Exchange Online) as a web client or thick client on the desktop, Exoprise captures hop-by-hop network visualization and real-time metrics such as latency, packet loss, response time, etc. so that your team gets the best experience.

3. No Scripting RequiredWhile other solutions need to have you write scripts to monitor SaaS applications, we do heavy work for you. Trust me, not all of us are pros at coding. When your service provider (Microsoft) upgrades its services, we make all the changes at our end to our sensors to capture the right telemetry. That makes your deployment easy and faster.

4. Instant IT BenchmarksWe crowd-source data analytics from all of our global customer locations. Data is anonymously collected, diced by region or ISP to understand if the service issue is with you or everyone. In 2021, you can baseline and compare digital experience scores for every user in your organization.

5. Out of Box Support for 50+ SaaS AppsHow easy would it be to work with a vendor that supports monitoring most commercially available enterprise apps belonging to different categories? For example, our sensors can monitor MS365, GSuite, Salesforce, Workday, ServiceNow, Okta, ADFS, OneLogin, Box, Azure, AWS, etc. Additionally, we can monitor the performance of any custom or internal URL, API, protocols, and Integration.

6. Proactive Network and End-User Experience IntelligenceLet’s assume Microsoft fixed a problem at their end. How do you know if the fix works in production? Exoprise integrates service provider feeds from Microsoft to give a 360-degree view of the health of your tenant. As a result, you get both synthetic and RUM coverage for the usage and experience of MS365 app services.

“64% of businesses that we recently surveyed said that they are going to invest in various data and analytics technologies to improve employee experience at their firms, particularly as technology is the lifeline for employees in a remote work scenario. And over half of the businesses said that their technology teams and the individuals on those teams explicitly have a goal on providing the right technology to improve EX, so that’s a big change,” said Andrew Hewitt, Senior Analyst, Forrester.

Start Service Watch Free Trial Today

Browser RUM and Endpoint Monitoring

Service Watch takes minutes to deploy and is configurable to securely watch only the apps and domains that are mission-critical for supporting an enterprise environment. Correlate end-user performance with the app and network intelligence.

FREE TRIAL

This blog was originally published at www.exoprise.com/blog on Nov 30,2021