#MS SQL Server Workshop Training in london

[pcworkshops]

MS SQL Server Workshop Training in london

[khasharafie]

My Resume

Professional Profile

An enthusiastic and highly motivated Business Analyst, Solutions and Implementation Consultant, with more than 5 years combined experience. A strong communicator specializing in business systems analysis and software implementation. Proficient at managing the implementation of large scale systems. Listening with care to the needs of clients and internal stakeholders, and delivering quality information systems that truly help organizations move forward is something that I take great pride in. Ready to assume positions to meet or surpass objectives.

Career History

Equiniti                                                                    May 2015 – November 2016 

Business Analyst & Solutions Consultant

London, United Kingdom

Responsibilities

● Managed the implementation of Charter Continuum, Europe’s largest single software platform for managing and resolving customer complaints

● Identified and worked alongside stakeholders to understand the business requirements, provided advice on feasibility and technical constraints

● Ran functional requirement gathering workshops, co-delivering functional design specifications

● Conducted detailed analysis and documented requirements, ensuring the context, problem and constraints were clearly described

● Running classroom and virtual training sessions on the technical and functional use of Charter Continuum for tier 1 organizations including Lloyds, Santander and MBNA

● Communicated project progress to relevant parties and managed expectations

● Reacted/adapted to unexpected challenges

● Performed system customizations using platform configuration tool and C# based rules engine

● Attended daily testing meetings with clients throughout the testing life cycle and providing project managers with budgeting estimates when change requests were raised, successfully resolving all defects

● Provided classroom and virtual training sessions on the technical and functional use of implemented solutions for tier 1 organizations including Lloyds Bank, Santander, and Bank of America

● Delivered handover training sessions to support team ensuring that clients received highest quality of service within promised service level agreements

● Mentored graduates and new team members

Achievements

● Received internal and external praise for successfully completing projects and delivering business value to clients, always ensuring that all systems are implemented to the highest standard

● Received 100% service delivery scores on several occasions after successfully completing projects, exceeding the desired minimum score of 80% for all projects

 mycustomerfeedback                                             December 2011 – May 2015

Implementation Consultant

Walton-on-Thames, United Kingdom

Responsibilities

● The lead consultant on the implementation of mycustomerfeedback.com, a cloud based feedback management service

● Effectively guided 31 new organizations, including Chelsea FC and Dunelm Mill through the on-boarding process, setting up systems and reports that resulted in improved customer satisfaction and ROI

● Acted as the key system support responsible for the resolution of all technical and user issues, and operational queries within service level agreements

● Developed technical user guides that were used by all system users, which were aimed at assisting clients in effectively using the mycustomerfeedback.com software platform

● Provided classroom and WebEx user training, ensuring that clients are proficient in the use of the system

● Developed and managed eLearning training courses to educate customers on all aspects of the system

Achievements

● Exceeded customer expectations and performance targets, senior management often receiving praise for successful mycustomerfeedback.com system implementations, receiving a 100% bonus each year

● Successfully lead the implementation of an internal knowledgebase solution project, aimed at improving the flow, and management of all knowledge within the organization

Kiwibank Limited                                                         July 2010 – August 2011

Business Support Specialist

Auckland, New Zealand

Responsibilities

●  Acted as a first point of contact for a portfolio of 500 high net worth individuals, ensuring that each client experience is the very best it can be

● Acted as a reference point for clients, during any absence of the Business Managers assumed responsibilities as required

● Provided end to end management when on-boarding new clients and accounts for existing relationships by managing relevant documentation, the account setup, maintenance, and closures

● Served as the Investment Portfolio Manager by providing weekly reporting to management on the performance of an investment portfolio

● Served as go-to person for improving client relationships and taking on valuable clients to grow the designated investment portfolio to meet and excel year-end sales targets

Achievements

● Performance targets met and exceeded year to end new acquisitions target by 15%

 Kiwibank Limited                                                   September 2009 – July 2010

Banking Representative

Auckland, New Zealand

Responsibilities

●  Assisting clients with their day to day banking requirements in a retail environment

● Transaction processing and providing banking solutions to clients

● Actively collaborated on ideas with team members to improved customer experience

● Compliance with security procedures in a retail banking environment

Achievements

● Received the Excellence of Customer Service Award

 Key Skills

Technical Skills

● Software Implementation: Cloud Based Solutions, SaaS, business process analysis and streamlining

● Tools: Microsoft Office (Word, Excel, PowerPoint, SharePoint), Business Objects, MS SQL Server, IIS

● Programming: XML, HTML, SQL, JavaScript, C#, UML

● Business Analysis: statement of requirements for considered alternatives, functional requirements and business process analysis, API documentation, workflow mapping, acceptance test criteria

● User Training: user guide writing, classroom trainer, eLearning, Adobe Captivate, SCORM

Personal Skills

● Outstanding communication, customer service, and interpersonal skills with ability to listen effectively, respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals

● Multilingual, fluent in English, Dutch, and Persian

● Diligent and a quick learner with a strong sense of personal and professional integrity

● Confident in working efficiently in a team or as an individual

● Excellent troubleshooting and analytical skills, with capacity to identify, assess and solve problems

 Education

2006 – 2009

University of Auckland                

Bachelor of Business and Information Management

Major

Information Management and Marketing

Graduated in 2009

 Hobbies and Interests

Socializing with friends and family, playing soccer on a weekly basis, cycling regularly, reading and traveling

 References available upon request.

[pcworkshops]

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[pcworkshops]

MS SQL Server Training Provider

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[pcworkshops]

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