#WhatsApp Business API Messaging

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WhatsApp API Platform

Use WhatsApp to reach and connect with your customers where they are already present. Get WhatsApp Business API solution from go2market to automate your business communication and customer engagement process.

[go2market]

How Indian Businesses are Rapidly Adopting the WhatsApp Business API Solution

Upgrade your communication strategy with next-gen solutions like WhatsApp Business API to connect with your target customers in a non-intrusive and secure way. For more information, connect with go2market

[voicebrodcasting]

How Indian Businesses are Rapidly Adopting the WhatsApp Business API Solution

Upgrade your communication strategy with next-gen solutions like WhatsApp Business API to connect with your target customers in a non-intrusive and secure way. For more information, connect with go2market

[tanlakarix]

Enhancing Customer Experience with WhatsApp Chatbots

WhatsApp has taken gigantic strides in the past few years, ascending to becoming the world’s most popular messaging app and now gradually making its mark as the preferred platform for brand-customer communication. The 2 billion+ user base makes it a predominant choice for brands looking to add conversational commerce to their offerings.

With the WhatsApp Business Platform, brands can use chatbots and automation to acquire leads, promote their products, and offer a 24/7 online customer support channel.

In an age where customer experience is at a premium, brands that offer a fantastic customer experience bring in 5.7x more revenue than their competitors who do not offer a good customer experience. (Source: Forrester)

With that in mind, let us look at some ways in which WhatsApp enables brands to upgrade their customer service experience.

Making commercial communication more conversational with WhatsApp

In a time without chatbots, users would have to navigate cumbersome menus and sections on brand websites to find the product they were looking for. If the website isn’t extremely well-designed, this whole experience would take a lot of clicks and several minutes of the user’s time.

With WhatsApp chatbots, you can bypass this hassle and simulate the experience of walking into a store and having the sales rep walk you through the entire perusal and purchasing process.

For example, if a customer wants to find a nearby physical store that stocks an item, they saw online the conversation could go something like this.

Brands can also use WhatsApp’s CTA buttons to easily send payment links to customers at the appropriate moment. For example, a restaurant could send a quick payment link to a customer over WhatsApp following a quick conversation where the customer mentioned their order details and address.

With WhatsApp’s end-to-end encryption, brands can safely share documents like invoices and receipts within the chat window to make it easily accessible to their customers.

WhatsApp provides contextual data that brands can use for bespoke customer experiences.

Online experiences over platforms like WhatsApp are not just limited to replicating the app or website that a brand has, instead, you can also use the unique conversational capabilities of WhatsApp and the context of the conversation to create intuitive, highly personalized, and satisfying customer experiences.

With natural-language processing automation solutions like those provided by Karix, you can delve deeper into a buyer’s mindset to give them the right information at the right time in their journey. For example, you can naturally recommend a pair of shoes from your catalog in a chat window after a conversation has been initiated around similar or complimentary products, making your interaction more data-driven and contextual.

WhatsApp can integrate seamlessly with a CRM, allowing you to utilize past consumer data to foster long-lasting customer loyalty with a 24/7, always-on, personalized customer support system.

WhatsApp chatbots make it easy for brands to re-engage dormant customers and abandoned carts.

WhatsApp is much more effective at re-engaging customers than traditional methods such as email or SMS because of its contextual and conversational flow. This allows brands to re-engage with dormant users and those who have abandoned a purchase midway with the right nudges like a coupon code or a discount to incentivize the purchase.

WhatsApp chatbots allow brands to offer robust post-sales support.

Post-sales support is one of the pillars of a great customer experience. With WhatsApp chatbots, you can have an always-on, 24/7 support presence that your customer can take advantage of immediately.

With a combination of automation and human agents for solving more complex queries, you can drastically reduce the time it takes to resolve support queries. AI-powered WhatsApp support solutions are incredibly cost-efficient and can be scaled easily to adapt to incoming demand.

Two of the most common user support queries — tracking orders and refunds — can be seamlessly enabled over WhatsApp, dramatically improving the user experience.

WhatsApp is also a comfortable place for brands to collect user feedback, given that people are already used to sending text messages back and forth on the platform.

WhatsApp Chatbot use cases.

Let us look at a few different ways in which WhatsApp chatbots can be deployed, depending on the industry you service.

Retail — Exploration + Lead Capture

One of the most common ways to use a WhatsApp chatbot if you are a retail brand is to use it to highlight your product catalog while simultaneously leading the user through your defined journey and collecting lead data based on their responses at each step of the way.

Banking — Faster Query Resolution + Online Banking

In the financial and banking sector, brands can use the powerful capabilities of the WhatsApp Business Platform to create a fantastic customer experience that is built on robust customer support.

As we have discussed, the scalability of WhatsApp chatbots and the ability to integrate with intelligent third-party solution providers like Karix makes it possible for brands like AU BANK to simplify banking for their customers.

For AU Bank, Karix’s WhatsApp solution powered by our advanced conversational platform allowed customers to initiate service requests and open a savings account, all through a chat conversation.

Travel — Booking Details + Schedule Changes

WhatsApp chatbots are incredibly useful for travel brands. For a sector that relies a lot on competitive pricing and timely notifications, chatbots allow brands to send customers all the important information right to their phones.

This means that invoices, booking confirmations, delays or flight cancelation notifications, discounts, and loyalty rewards can be sent straight to a customer’s phone using WhatsApp’s secure end-to-end encryption.

In addition, travel brands can use WhatsApp chatbots to assist prospective flyers and existing customers with a 24/7 always-on support channel for any queries or assistance they might need.

WhatsApp chatbots are incredibly versatile and hold great potential for upgrading your existing customer experience. If you want to learn more about chatbots, bookmark the Karix blog and revisit it often!

For More Info:

[chatbox360suite]

Use the Right Whatsapp Message to Communicate Better To Promote Business

WhatsApp become the right platform for communication in both personal and professional contexts. It reaches a large user base and provides free and easy communication. If you are an official business, you should switch to the WhatsApp Business API. You have to check out the whatsapp message api pricing before going to hire a service. Businesses may incorporate WhatsApp's messaging features into their apps with the help of this potent technology.

Benefits of WhatsApp Business API

For businesses trying to develop relationships with their clients, WhatsApp Business API is a one-time expense. Let us explore the ten greatest benefits of the WhatsApp business API. Capabilities for real-time messaging in one app connected to the cloud are WhatsApp Business API. Real-time message sending and receiving is the biggest benefit. This instantaneous dialogue and interaction with your clients offers immediate assistance and answers their questions. For example, you can answer right away to a customer's question regarding whether a particular product is available. This facilitates effective communication and encourages them to purchase it.

Increased customer satisfaction:

A component of the API enables chatbots or pre-written message templates to provide instantaneous answers to frequently asked questions. This implies that even beyond business hours, clients obtain prompt responses. You can set up an automatic message to respond to a customer's inquiry regarding the shipment status of their order in real-time, guaranteeing their pleasure and cutting down on response time.

Personalized interactions 

It is not feasible to manually compile information about your customers' preferences based on their transactions or interactions. This problem is resolved by the WhatsApp Business API, which collects client data and uses it to provide tailored messages. Provide customized product recommendations to customers based on their past purchases or searches. Customers are drawn to your website by targeted messaging, increasing the likelihood of a successful sale.

Multimedia messaging options

The WhatsApp Business API offers free support for rich multimedia communications, in contrast to regular SMS. Using WhatsApp, you may send your clients documents, photos, videos, and even voice snippets. This creates innovative opportunities for grabbing clients' attention graphically. Send infographics to your clients to highlight your most recent products so they can view the specifics and decide what to buy.

Automated responses and chatbots

WhatsApp Business API's ability to use chatbots and automated responses is one of its main features. You can program responses to be sent out automatically in the event that a consumer contacts your company with a typical question, like finding out the status of an order. With the WhatsApp API, a chatbot may be integrated to offer immediate assistance. Time is saved, and timely and consistent customer service is guaranteed.

Conclusion:

You are able to manage several discussions at once with efficiency. By allocating support agents to individual chats, the API is an excellent method of guaranteeing that clients receive prompt responses. Using automated routing increases client loyalty and happiness. The WhatsApp business API cost helps to provide great support at all times. The WhatsApp Business API enables better response times and round-the-clock accessibility. In contrast to conventional customer care channels that have set hours of operation, WhatsApp allows businesses to offer 24/7 service.

[kritikasahi]

[thebotmode]

How to Increase WhatsApp Message Limit in 2025 – Complete Guide

WhatsApp remains one of the most powerful tools for customer communication in 2025. But if your business relies on bulk messaging, you’ve likely hit a wall with WhatsApp’s daily message sending limits. Whether you’re using the official WhatsApp Business API or working with a BSP like The Botmode, understanding and increasing your messaging limits is key to scaling effectively.

In this guide, you’ll learn:

How WhatsApp’s messaging tiers work

How to increase your message sending limit

Tips for maintaining high-quality message ratings

Common mistakes that can hurt your account health

What Are WhatsApp Messaging Tiers?

WhatsApp Business API accounts are grouped into tiers based on how many unique users they can message in a 24-hour period:TierLimit per 24 Hours11,000 unique users210,000 unique users3100,000 unique users4Unlimited (based on conditions)

How to Set Up WhatsApp Business API (2025)

If you’re new to WhatsApp Business API, here’s how to get started:

1. Verify Your Business

Create a Facebook Business Manager account

Submit required documents and company information

Wait for Meta to verify your account

2. Choose a BSP (Business Solution Provider)

To simplify integration, consider a BSP like The Botmode, which provides a UI, automation, and Shopify/WooCommerce integrations.

3. Set Up a Dedicated WhatsApp Number

Use a clean number not linked to any personal WhatsApp

This number will be tied to your WhatsApp Business account

4. Create and Submit Message Templates

All outbound messages must use pre-approved templates

Templates should be clear, concise, and follow Meta’s content policy

How to Increase WhatsApp Message Sending Limit

To move from Tier 1 to higher tiers, you must show consistent volume and high-quality engagement. Here’s how:

Send Consistent Message Volume

To move from Tier 1 to Tier 2, message at least 2,000 users over 7 days

Each successful message counts toward tier progression

Maintain a High-Quality Score

Avoid spammy behavior

Keep opt-out and complaint rates low

Monitor template performance regularly

Encourage Opt-Ins and Reduce Blocks

Only message users who have given clear consent

Make it easy for users to opt out

Verify and Strengthen Your Brand

A verified Facebook Business profile builds trust

Verified status also helps with higher messaging tiers

Best Practices to Maintain a High-Quality Rating

To keep your quality score in the green zone, follow these guidelines:

Do This:

Personalize messages based on customer behavior

Send messages only to opted-in users

Include context in the first message (don’t just say “Hi”)

Provide opt-out instructions in every conversation

Use a respectful and professional tone

Update your business information and contact details

Avoid asking for sensitive personal or financial data

Avoid This:

Messaging users who never opted in

Over-messaging or sending too frequently

Vague or generic messages with no clear value

Mishandling or sharing user data

Using aggressive or misleading content

Getting blocked or reported by too many users

https://thebotmode.com/wp-content/uploads/2025/05/ChatGPT-Image-May-27-2025-04_21_39-PM-1.jpg

How WhatsApp Determines Message Quality

Meta evaluates your message quality based on:

User feedback (blocks, reports, opt-outs)

Template performance metrics

Engagement and response patterns in the last 7 days

You can monitor your message quality in: Meta Business Manager → WhatsApp Manager → Phone Numbers

Why Choose The Botmode for WhatsApp Automation?

The Botmode helps D2C brands automate WhatsApp campaigns while maintaining compliance and maximizing ROI.

With The Botmode, you can:

Automate personalized campaigns at scale

Monitor delivery, read rates, and conversions

Manage message templates and schedule smartly

Maintain a high-quality score using built-in best practices

Integrate with platforms like Shopify, WooCommerce, CRMs, and more

Visit: thebotmode.com/whatsapp-automation

Final Thoughts

Scaling your WhatsApp messaging in 2025 is about consistency, compliance, and customer experience. Once your API is properly set up and your campaigns follow Meta’s best practices, you’ll naturally progress through higher messaging tiers. Tools like The Botmode make this journey faster, safer, and smarter.

FAQs

Q1: How often can my messaging tier be upgraded?Meta reviews accounts continuously. Upgrades can happen within 24 to 72 hours once your volume and quality meet the criteria.

Q2: What’s the most common reason for tier downgrade?A high number of user blocks or reports can reduce your message quality score and result in a lower tier.

Q3: Can I message users who haven’t opted in?No. WhatsApp requires clear opt-in consent before you can start a conversation.

know more> https://thebotmode.com/increase-whatsapp-message-limit/

[whatsappapiautomation]

whatsapp api role in e-commerce

[inboxtelecommunication]

Connect, engage, and convert your customers instantly with Inbox Telecommunication’s powerful WhatsApp API solution. Whether it's sending notifications, automating responses, or supporting live chat, our API empowers businesses with real-time communication. Scale smarter, build trust, and grow faster—one message at a time. #WhatsAppAPI #InboxTelecom #BusinessMessaging #CustomerEngagement

[go2market]

The Shift from SMS to WhatsApp Business API to Automate Business Communication

WhatsApp Business API is emerging as a reliable and convenient platform for businesses to connect with customers, offering more advanced features like multimedia sharing with CTA buttons to enhance the impact of messages.

[voicebrodcasting]

WhatsApp Business Solution Provider

Use WhatsApp to reach and connect with your customers where they are already present. Get WhatsApp Business API solution from go2market to automate your business communication and customer engagement process.

[tanlakarix]

Build Customer Relationships with WhatsApp Messages - Karix

Research from Gallup has shown that businesses that create an emotional connection with their customers outperform their competitors’ sales growth by 85%. A study by Genesys showed that 1 out of 3 customers is willing to pay more if it means that they will receive better service.

The statistics are clear — today’s customers expect a great customer experience and will not hesitate to take their business elsewhere if they are not satisfied.

To aid this continuing push towards a better customer experience worldwide, WhatsApp has recently introduced support for more message types that businesses can send out to their customers and improve the quality of commercial communication. People should have opted in before brands start sending them these messages to ensure you do not generate a reputation as a spammer.

Specifically, the new message types can be used to address specific use cases over WhatsApp such as

Product recommendations

Let us consider a case where a customer who has purchased a necklace from a retail brand can recommend more products based on the user’s past purchases and behavioral history.

New product announcement

Brands can send their customers a quick message letting them know that they have something new in their store that customers might be interested in.

Personalized offers or promo codes

Brands can offer discount codes that correspond to a personal milestone for the customer, such as a birthday or reaching a certain level of loyalty points.

Price alerts

This type of notification is used a lot in the travel and aviation space since prices fluctuate often.

Abandoned cart reminders

Retail brands can use this type of notification to combat their most pressing issue — cart abandonment — without needing users to scroll through their email inboxes.

Back-in-stock alerts

If customers have expressed interest in a previously out-of-stock item, these notification types can prompt them to revisit your brand’s store and make a purchase.

Appointment reminders

Brands can use these nifty notifications to convey important and time-sensitive information to their customers, such as an impending booking date.

Best practices for sending marketing messages and notifications.

At Karix, we believe the most important rule brands need to follow for WhatsApp communication is — Consent.

Has the customer explicitly asked to receive these messages from you through a clear opt-in with your brand name displayed? If the answer is anything other than a resounding YES, do not start sending them promotional messages.

You will only end up hurting your sender’s reputation, people will start marking you as a spammy brand and the word of mouth that gets shared about you will not be great.

On the other hand, once customers have opted in to receive your communication, you now have an equally important responsibility — to honor their commitment and send them vital, actionable information that is relevant to them at the right time.

Be transparent, keep it short, and keep providing value to the customer as the foundation of all your campaigns, and you will set yourself up for success.

These new message types represent a major step up in the WhatsApp marketing paradigm because before now brands could only send transactional messages on WhatsApp such as letting the customer know that a product they have ordered is out for delivery.

By allowing more types of brand messages to be sent out, WhatsApp has enabled businesses to provide a more robust and comprehensive customer experience while enabling opportunities for revenue generation. Brands and customers can now strike up deeper conversations over WhatsApp that span every stage of the customer journey.

To keep yourself updated with all the latest changes in the WhatsApp marketing landscape, make sure you bookmark the Karix blog and check back often to get more industry insider secrets, tips, and tricks!

For More Info: https://www.karix.com/products/whatsapp-business-api/

[kritikasahi]

WhatsApp Business Solution