#create kbase

[ucollectinfographics]

How To Build An Effective Help Desk Knowledge Base (KBase) - An infographic on how to build an effective help desk knowledge base (KBase) to improve agent productivity and customer satisfaction. Best practices included. 3 total views, 1 views today Download this infographic.Embed Our Infographic On Your Site!Image Width%px<img... http://www.ucollectinfographics.com/?p=78261 #BuildAHelpDeskKnowledgeBase, #CreateKbase, #CreateKnowledgeBase, #HelpDeskKnowledgeBase, #HelpdeskSoftware, #StepsToCreateKnowledgeBase, #WhatAreTheBenefitsOfKbase, #WhatIsKnowledgeBase www.ucollectinfographics.com | #FreeInfographicSubmission

[nora-universe]

Helping children to express their feelings through storytelling

It may be difficult for children to express their negative feelings, and these negative feelings may turn into behavioral disorders or affect their mental health.

Especially in light of Covid 19, the child may experience a feeling of loneliness and emptiness that is difficult for them to communicate these feelings to their parents or caregivers.

One of the easy ways to help children express themselves is through storytelling, where the child projects a feeling on the story’s characters.

For example, asking the child to create a story by themself or with a caregiver. For the caregiver, start with something like: once upon a time, there was a boy. What do you think this boy feels? Or encourage the child to create a story. Ask about the events that the child chose for the story. For example, if the child said that this boy is sad, a pastor can ask why he is sad and so on.

These are some videos of how children interact with their caregivers and how to project their feelings.

For more reading:

https://bristolchildparentsupport.co.uk/once-upon-a-time-using-stories-to-express-feelings/

https://wa.kaiserpermanente.org/kbase/topic.jhtml?docId=aa129163

[georgedpr]

Writing Process

I find fascinating the process for creating any writing be it technical writing or prose or something in between. It is especially relevant lately at the office as we are building out or knowledge base/kbase and nothing makes to in think about process like documentation. I love articles on how different users manage their workflows and came across the article below on the Macsparky blog in my feed.

Taekman Academic Writing Workflow 2020 — Workflows in Personal and Professional Productivity

Some criticize my workflow for its complexity, but I can assure you that it is amazingly functional once set up. I can't imagine working any other way.

Writing and documenting any process is a like a iceberg in that the majority of the real work and tears happen below the surface and the user generally only sees the final product. Through integrating our workflows to align with our personal work habits we can make the process easier, but it is never easy.

[berkeleyjobsite]

DevOps Engineer

DevOps Engineer – 89091 Organization: EB-Environ Genomics & Systems Bio Lawrence Berkeley National Laboratory s (LBNL, https://www.lbl.gov/ ) Environmental Genomics & Systems Biology Division ( https://ift.tt/2gqwKPK ) has an opening for a DevOps Engineer to join the Knowledgebase (KBase) team. Designed to meet the key challenges of systems biology (predicting and ultimately designing biological function), KBase integrates numerous biological datasets and analysis tools into a unified, extensible system that allows researchers to collaboratively generate and test hypotheses about biological functions. Under general instruction, you will work on the core development and production infrastructure of a multi-site scientific platform working on hardware and software installation, configuration and maintenance. The KBase software stack is complex and modern, using containerization and continuous integration and deployment. The position will help continue the automation of on-premise environment to maximize uptime, scalability and agility. This position will be hired at a level commensurate with the business needs; and skills, knowledge, and abilities of the successful candidate. What You Will Do:

Participate in the operation and continued development of the KBase platform. Documentation of issues, procedures, and practices. Support engineers and user support staff in diagnosing operational issues. Understand and effectively use existing configuration management and orchestration tools such as scripts and Rancher. Understand existing short shell and python scripts, and write short scripts for process automation and monitoring of services. Work with version control tools such as git for auditable configuration management.

Additional Responsibilities as needed:

Independently resolve minor service outages. Independently develop/improve tools for more complex automation involving CI/CD and container orchestration. Write effective scripts supporting automation and reporting. Work with engineers and support staff to diagnose operational issues and suggest improvements and mitigations to avoid recurrence.

What Is Required:

Bachelor s degree in Computer Science, Bioinformatics or related field and a minimum of 2 years professional experience in a DevOps role (DevOps Engineer, Systems Engineer, Site Reliability Engineer, Systems Administrator or similar) or equivalent work experience. Experience with Linux administration, including performance monitoring and troubleshooting, networking, storage hardware and software (LSI, LVM, NFS), security, service administration (systemctl, nginx), and DNS administration (BIND). Experience with virtualization and container technology such as Docker and associated tools (e.g. docker-compose) and KVM. Experience with container orchestration platforms such as Rancher, Kubernetes, Openshift. Experience with data stores (MongoDB, Ceph or other blob stores, S3 API, ElasticSearch, ArangoDB, MariaDB), including replication, redundancy, backups, and recovery Experience with scripting in Python, bash, or similar languages. Experience with monitoring tools such as Nagios or Check_MK. Experience with web services and protocols (REST, JSON-RPC). Experience with version control, such as Git, GitHub or GitLab. Ability to work collaboratively with people of diverse backgrounds. Excellent writing, interpersonal communication, and analytical skills.

Additional Desired Qualifications:

Master s degree in Computer Science or related field and minimum of 3 years related experience or equivalent work experience. Experience with Linux administration of Linux clusters using tools such as pdsh and configuration management tools such as Salt Stack, Ansible, Chef or Puppet Demonstrated ability to independently create new services and new application stacks using container orchestration platforms such as Rancher, Kubernetes, Openshift Demonstrated ability to upgrade/update and migrate data stores (MongoDB, Ceph or other blob stores, S3 API, ElasticSearch, ArangoDB, MariaDB) Demonstrated ability to independently write automation and monitoring scripts of at least 100 lines, and the ability to understand and update scripts of up to 300 lines Demonstrated experience using version control systems to manage configuration Experience working in an academic or research environment Experience with hardware support (replacing drives, hands-on maintenance/recovery) Experience with cloud computing (GCP, AWS) Experience with workflow or batch scheduling (Condor, Slurm) Experience with Continuous Integration/Continuous Deployment pipelines Experience with dynamic HTTP proxy software (Traefik) Knowledge of computational biology.

The posting shall remain open until the position is filled. Notes:

This is a full time, 1 year, term appointment with the possibility of extension or conversion to Career appointment based upon satisfactory job performance, continuing availability of funds and ongoing operational needs. Full-time, M-F, exempt (monthly paid) from overtime pay. Salary is commensurate with experience. This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment. Work will be primarily performed at West Berkeley Biocenter (Potter St.) Bldg. 977, 717 Potter St., Berkeley, CA.

How To Apply Apply directly online at https://ift.tt/2RRmSTs and follow the on-line instructions to complete the application process. Berkeley Lab (LBNL, https://www.lbl.gov/ ) addresses the world s most urgent scientific challenges by advancing sustainable energy, protecting human health, creating new materials, and revealing the origin and fate of the universe. Founded in 1931, Berkeley Lab s scientific expertise has been recognized with 13 Nobel prizes. The University of California manages Berkeley Lab for the U.S. Department of Energy s Office of Science. Working at Berkeley Lab has many rewards including a competitive compensation program, excellent health and welfare programs, a retirement program that is second to none, and outstanding development opportunities. To view information about the many rewards that are offered at Berkeley Lab- Click Here ( https://hr.lbl.gov/ ). Equal Employment Opportunity: Berkeley Lab is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. Berkeley Lab is in compliance with the Pay Transparency Nondiscrimination Provision ( https://ift.tt/2x1A8st ) under 41 CFR 60-1.4. Click here ( https://ift.tt/2khmEGu ) to view the poster and supplement: “Equal Employment Opportunity is the Law.” – provided by Dice

from Berkeley Job Site https://ift.tt/2tHZIH7 via IFTTT

[wpelegant]

Knowledge Base, Helpdesk WordPress Theme

New Post has been published on http://wpelegant.com/knowledge-base-helpdesk-wordpress-theme/

Knowledge Base, Helpdesk WordPress Theme

Knowledge Base, Helpdesk WordPress Theme http://themeforest.net/category/wordpress/corporate

We have produced a Knowledgebase theme you can name it as Wiki, Helpdesk, Customer support System, help center or community theme. We have incorporated a live Ajax search. You can filter the search results with categories and custom values. Your search string will open up similar looking search results from the articles, posts and pages with lightning speed so as to quickly locate the section anywhere in the website.

It has complete features for creating FAQs, Knowledge Base and support Forums with abundant features.

Knowledgebase comes with the boxed and full width options also 20+ skins. Full Fledged BBPress and BuddyPress integration, creating a discussion forum, topics and groups with activity streams becomes a breeze. It is quite easy to enable the interaction with your customers for clarifying and resolving their queries.

There are 3 types of articles configured namely default, advance and modern. Using the different article search box functionality, the site will become ultra fast in searching and locating the files or articles.

Different types of blog layouts and portfolio layouts to adorn your site with multiple options to display your services.

NOTE: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

*kBase WordPress Theme Changelog *

2016.11.30 – version 1.2

* Updated latest version of all third party plugins * Other home pages added in BPanel importer

2016.11.18 – version 1.1

* Updated latest version of all third party plugins * Some design tweaks are updated

2016.10.27 – version 1.0

* First release!

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