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Transforming the Employee Experience with ServiceNow HRSD

In today's dynamic work environment, employee experience (EX) is no longer a buzzword—it's a strategic imperative. Organizations are recognizing that a positive and seamless employee experience is crucial for attracting top talent, boosting productivity, and fostering a thriving company culture. But how do you achieve this, especially when dealing with complex HR processes, disparate systems, and a constant stream of employee queries?

Enter ServiceNow HRSD (Human Resources Service Delivery). More than just an HR system, HRSD is a powerful platform designed to centralize, automate, and optimize HR services, ultimately transforming the way employees interact with their organization.

The Challenges of a Fragmented Employee Experience

Before diving into the solutions, let's acknowledge the common pain points that plague traditional HR service delivery:

Scattered Information: Employees often struggle to find answers to their HR-related questions, navigating multiple portals, shared drives, or even needing to ask various HR representatives.

Manual Processes: From onboarding to leave requests, many HR processes are still manual, leading to delays, errors, and frustration for both employees and HR teams.

Lack of Transparency: Employees often have no visibility into the status of their requests, leading to repeated inquiries and a feeling of being in the dark.

HR Overload: HR teams are frequently bogged down with repetitive administrative tasks and answering common questions, leaving less time for strategic initiatives.

Inconsistent Experiences: Without a unified system, the employee experience can vary significantly depending on the HR representative or department involved.

How ServiceNow HRSD Revolutionizes the Employee Experience

ServiceNow HRSD addresses these challenges head-on by providing a unified, intuitive, and efficient platform for all HR interactions. Here's how it transforms the employee experience:

1. A Single, Intuitive Portal for Everything HR:

Imagine one place where employees can find answers to FAQs, submit requests, check the status of their inquiries, and access all HR-related information. ServiceNow HRSD provides exactly this with its self-service portal. This empowers employees to find what they need, when they need it, reducing reliance on HR and fostering a sense of independence.

2. Automated Workflows for Seamless Processes:

HRSD automates a multitude of HR workflows, from onboarding and offboarding to benefits enrollment and performance management. This automation eliminates manual steps, reduces errors, and significantly speeds up processes. For employees, this means a smoother, faster, and more predictable experience when navigating critical HR milestones.

3. Personalized and Proactive Communications:

With HRSD, organizations can deliver personalized content and communications to employees based on their role, location, or life events. Need to inform new hires about benefits? Or send a reminder about performance reviews? HRSD can automate these communications, ensuring employees receive relevant information proactively, without having to chase it down.

4. Transparency and Visibility at Every Step:

No more wondering about the status of a leave request or a benefits change. HRSD provides employees with real-time visibility into the progress of their inquiries. This transparency builds trust and reduces anxiety, as employees are always informed.

5. Efficient Case Management for Complex Issues:

For more complex issues that require HR intervention, HRSD offers robust case management capabilities. HR agents have a 360-degree view of employee interactions, enabling them to resolve issues quickly and efficiently. This ensures that even when human intervention is needed, the experience remains streamlined and professional.

6. Knowledge Management for Instant Answers:

A comprehensive knowledge base within HRSD allows HR teams to centralize all HR policies, procedures, and FAQs. This empowers employees to self-serve and find answers instantly, significantly reducing the volume of routine inquiries to HR.

7. Mobile Accessibility for On-the-Go Support:

In today's mobile-first world, employees expect to access information and services from anywhere. ServiceNow HRSD offers mobile capabilities, allowing employees to submit requests, check statuses, and access information directly from their smartphones, further enhancing convenience.

The Benefits Beyond the Employee

While the primary focus is on the employee experience, the benefits of implementing ServiceNow HRSD extend to the entire organization:

Increased HR Efficiency: By automating tasks and reducing manual effort, HR teams can focus on more strategic initiatives, such as talent development and employee engagement.

Improved Compliance: Centralized data and automated workflows help ensure compliance with HR regulations.

Better Data and Insights: HRSD provides valuable data and analytics on HR service delivery, enabling organizations to identify bottlenecks and continuously improve their processes.

Enhanced Employee Satisfaction and Retention: A positive employee experience leads to happier, more engaged employees who are more likely to stay with the organization.

Conclusion

In the race for talent and productivity, investing in the employee experience is no longer optional—it's essential. ServiceNow HRSD provides a powerful and comprehensive solution to transform how employees interact with HR, creating a seamless, intuitive, and satisfying journey from hire to retire. By embracing HRSD, organizations can move beyond traditional administrative HR and truly become an employee-centric workplace, fostering a culture where every employee feels supported, informed, and valued.

Ready to unlock the full potential of your workforce and elevate your employee experience? Explore how ServiceNow HRSD can be the catalyst for your transformation.

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Fwd: Urgent requirements of below positions

New Post has been published on https://www.hireindian.in/fwd-urgent-requirements-of-below-positions-54/

Fwd: Urgent requirements of below positions

Please find the Job description below, if you are available and interested, please send us your word copy of your resume with following detail to vendor@vinsysinfo.com or please call me on 703-349-3271 to discuss more about this position.

Job Title

Location

ERP Lead 

Miami, FL

Network Data Engineer

Colorado Springs, CO

Java SDET

Atlanta, GA

Remote Desktop Support

Lexington, KY

  Job Description

Position: ERP Lead 

Location:  Miami, FL

Duration: Long Term

  Job Description:

•    5-7+ years’ experience with information technology computer systems support, analysis and resolution activities.

•    System knowledge for at least -5-7+ year experience on Dynamics AX (2009, 2012, MSSQL, SSRS, QlikView (scripts and creation of stored proc)

•    Familiar with Biztalk, .net, WMS, SSIS)

•    Experience in large-scale software projects

•    Supply Chain experience

•    Expert in Microsoft Excel

•    Desktop and network support experience•  

Soft Skills:

•    Customer focused and results driven

•    Communication; written and verbal

•    Flexible and self-managed

•    Creative and innovative

Basic Requirements:

•    Adaptability

•    Analytical/Problem Solving

•    Collaboration

•    Customer Service Orientation

•    Creativity/Innovation

•    Reliability

•    Integrity

Resilience

Mandatory Skills: MS Dynamics AX Functional

Position: Network Data Engineer

Location:  Colorado Springs, CO

Duration: 12 months

  Job Description:

Core Skills:

Troubleshooting & Implementation Experience in core Routing protocols BGP, OSPF, EIGRP, MP-BGP, MPLS, VPLS, Tunneling.

Hands on experience on ACS

Hands on experience Route fine tuning.

Understanding on IWAN

Hands on experience in Nexus 5k, 3k,7k,8k,9k etc.

Hands on experience in Riverbed, Network Load balancer.

Hands on experience in Infoblox

Sound knowledge and understanding on QOS technologies MQC, LLQ, CBWFQ, WRED and MPLS-TE.

Understanding of various hardware queuing technologies and shaping technologies

Sound knowledge and Hands on experience in switching technologies, STP, VPC, VSS, VDC, OTV, TRILL, Fabric path etc.

Troubleshooting & Implementation experience in WAN protocols & service providers.

Excellent   communication skills.

Troubleshooting & Implementation experience in WAN protocols

Working experience across various cisco Routers and switches

Hands on Experience in Load balancers and WAN optimizers

Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation

Sound knowledge on Netscoute , Netbrain, Cisco Prime, NNM

Soft Skill:

Excellent Communication skills (written & verbal)

Good Documentation Skills

Good Presentation Skills

Team Work

Ability to derive a project plan

Strong leadership Skills and Excellent organizational

Build and maintain relationships with stakeholders

Educational Qualification: Bachelor of Engineering/Bachelor of Technology/MCA (Master of Computer Applications)/Bachelor of Science/Bachelor of Communications

Certification Required: 

CCNP/CCIE or equivalent Certification

Position: Java SDET

Location:  Atlanta, GA

Duration: 12 months

  Job Description:

Experience of working with SOA

Testing with SOAP/REST

Would be creating Service Virtualization, so its required that they have experience in doing it.

Should be good in writing SQL queries/DB

At least 2+ years of recent experience in Automation using Lisa tool or any other similar tool

Should have java Programming background

Communication skills

Mandatory Skills: Automaton testing using LISA tool, Knowledgeable in Java and API design of Microservices and REST APIs.

JOB TITLE – Remote Desktop Support

Location  – Lexington, KY

Duration: Contract

    The Service Desk / Monitoring Analyst will serve in a 24/7 3 shift environment.  This is an experienced level position for those that have acquired sufficient training and skills to serve customer systems monitoring and incident ingestion independently, as well as, manage major incident events and assist with other complex problems and projects

  Provide Service Desk peers with guidance and training based on experience handling progressively complex questions and situations.

Process and enforce ticket handling and escalation policies and procedures.

Contribute to performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.

Provides tier 1 and 1.5 technical support in a technical call center environment by directly responding to customer concerns, requests and inquiries (via email, telephone, or support ticketing system)

Serve as team member in assessing and assigning priority level incidents.

Have business area application and systems support knowledge

Record incidents in the ServiceNow ticketing application in accordance with departmental procedures and work instructions.

Have experience with and Interact with monitoring and alert systems in support of applications and network.  Tools such as AppDynamics (mandatory), Solarwinds, HP Sitescope / Openview(optional)

Assist operations support teams in incident management, problem management and root cause analysis

Understanding of ITSM and ITIL processes and governance

Experience with Service Mgmt tools such as ServiceNow (a plus) , Remedy, Service Center

2+ years of experience in a technical service support lead or supervisory capacity

2+ years of experience in monitoring operations center or enterprise service desk environments

Administrative or user experience with Monitoring systems

Available for 24×7 shift support

Ability to work overtime as needed

  Thanks, Steve Hunt Talent Acquisition Team – North America Vinsys Information Technology Inc SBA 8(a) Certified, MBE/DBE/EDGE Certified Virginia Department of Minority Business Enterprise(SWAM) 703-349-3271 www.vinsysinfo.com

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#Hiring ServiceNow Developer - 100%... in #Miami #Florida #Jobs

http://dlvr.it/QqjfqT

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ServiceNow Administrator

FL-Miami, RESPONSIBILITIES: Kforce has a client seeking a ServiceNow Administrator in Miami, Florida (FL). Summary of Position: The ServiceNow Developer will play an integral role in developing the company’s ServiceNow platform. They’re seeking a cross-functional thinker who has a profound drive to build out and maintain a world-class ServiceNow environment. Primary responsibilities include…

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Senior ServiceNow Administrator / Developer

Senior ServiceNow Administrator / Developer

FL-Miami, RESPONSIBILITIES: Kforce has a client that is seeking a Senior ServiceNow Administrator/Developer in Miami, FL. Position Summary: The ServiceNow Administrator/Developer is responsible for designing, supporting, developing, configuring, testing, implementing, and maintaining the ServiceNow environments. The candidate will work closely with business and IT teams to gather input to support…

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Senior ServiceNow Administrator / Developer

Senior ServiceNow Administrator / Developer

FL-Miami, RESPONSIBILITIES: Kforce has a client that is seeking a Senior ServiceNow Administrator/Developer in Miami, FL. Position Summary: The ServiceNow Administrator/Developer is responsible for designing, supporting, developing, configuring, testing, implementing, and maintaining the ServiceNow environments. The candidate will work closely with business and IT teams to gather input to support…

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Senior ServiceNow Administrator / Developer

Senior ServiceNow Administrator / Developer

FL-Miami, RESPONSIBILITIES: Kforce has a client that is seeking a Senior ServiceNow Administrator/Developer in Miami, FL. Position Summary: The ServiceNow Administrator/Developer is responsible for designing, supporting, developing, configuring, testing, implementing, and maintaining the ServiceNow environments. The candidate will work closely with business and IT teams to gather input to support…

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ServiceNow Admin/Developer

FL-Miami, Job Description Headway Workforce Solutions is currently seeking a ServiceNow Admin/Developer contract-to-hire position in Miami, FL. Job Descriptions and Requirements Have 4+ years administration and development experience with ServiceNow including: Design Maintenance Configuration and Customization Implementation of new modules System and Integration Testing Authoring & maintaining…

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ServiceNow Admin/Developer

FL-Miami, Job Description Headway Workforce Solutions is currently seeking a ServiceNow Admin/Developer contract-to-hire position in Miami, FL. Job Descriptions and Requirements Have 4+ years administration and development experience with ServiceNow including: Design Maintenance Configuration and Customization Implementation of new modules System and Integration Testing Authoring & maintaining…

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ServiceNow Developer -SECRET CLEARANCE - Miami - 115K

ServiceNow Developer -SECRET CLEARANCE – Miami – 115K

SERVICENOW DEVELOPER- Secret Clearance – Miami – 115k Washington Frank International is seeking a ServiceNow Developer for our client in Florida. Description: The ServiceNow Developer is a key member of the team that is responsible for supporting a succes Read the full post: : ServiceNow Developer -SECRET CLEARANCE – Miami – 115K

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ServiceNow Admin/Developer

FL-Miami, Headway Workforce Solutions is currently seeking a ServiceNow Admin/Developer contract-to-hire position in Miami, FL. Job Descriptions and Requirements Have 4+ years administration and development experience with ServiceNow including: Design Maintenance Configuration and Customization Implementation of new modules System and Integration Testing Authoring & maintaining technical…