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Empowering smart solutions in Dubai
We offer SMART, cutting edge Business Process Management (BPM) solutions to our customers.New service areas and recommendations to improve their overall business direction &outcome. Our key focus is to provide clients with services which cover all customer touchpoints & lifecycle of their end customers, from customer prospecting to customer acquisition, activation/order processing, cross-selling/up-selling, customer care/maintenance, retention management, collections and data management.
Contact Center Solutions
Back-office Operations
Automation & Artificial-intelligence
Digital Management, Analytics & Dashboards
Market research & Mystery Shopping
Contact Center Solutions
CEC suite of SMART Customer Lifecycle Management service offerings encompass the entire customer lifecycle, from lead generation or account activation-typically the first point of contact with the client's end customersto on-going customer care and cross-sell/up-sell opportunities. Our key focus is to provide BPO clients with services which cover the entire lifecycle of their end customers, from customer prospecting to customer acquisition, activation/order processing, cross-selling/up-selling, customer care/maintenance, retention management, collections and data management.
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Instructor led training solutions in uae
We offer SMART, cutting edge Business Process Management (BPM) solutions to our customers.New service areas and recommendations to improve their overall business direction &outcome. Our key focus is to provide clients with services which cover all customer touchpoints & lifecycle of their end customers, from customer prospecting to customer acquisition, activation/order processing, cross-selling/up-selling, customer care/maintenance, retention management, collections and data management.
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Business process management solutions in uae
We offer SMART, cutting edge Business Process Management (BPM) solutions to our customers.New service areas and recommendations to improve their overall business direction &outcome. Our key focus is to provide clients with services which cover all customer touchpoints & lifecycle of their end customers, from customer prospecting to customer acquisition, activation/order processing, cross-selling/up-selling, customer care/maintenance, retention management, collections and data management.
Contact Center Solutions
Back-office Operations
Automation & Artificial-intelligence
Digital Management, Analytics & Dashboards
Market research & Mystery Shopping
Contact Center Solutions
CEC suite of SMART Customer Lifecycle Management service offerings encompass the entire customer lifecycle, from lead generation or account activation-typically the first point of contact with the client's end customersto on-going customer care and cross-sell/up-sell opportunities. Our key focus is to provide BPO clients with services which cover the entire lifecycle of their end customers, from customer prospecting to customer acquisition, activation/order processing, cross-selling/up-selling, customer care/maintenance, retention management, collections and data management.
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It Solutions in UAE
Many companies claim to run their shared services as a business, few truly have the right processes and tools to manage internal customers effectively. The key is to implement market-like mechanisms giving customers the service they would expect from an outside supplier.
» Process Excellence We benchmark the IT service management against best practices using ITIL framework and we work collaboratively with key stakeholders on bridging service delivery gaps.
» IT Commercialization Developing mechanisms to evaluate service value, cross-charging policies and SLAs aiming at enhancing customer satisfaction as well as justify IT investments.
» IT Change Management Developing a change management process and forming the change advisory board to assess the change, monitor execution and sustain the improvement efforts.
Our improvement lifecycle starts from the very beginning, from defining the service catalogue all through developing the mechanism for marketing the IT services across the organization and driving the change along with performance management using business oriented frameworks.
Operational excellence starts with identifying the right objectives and outcomes of applying changes. Our approach focuses on applying incremental effective and efficient steps towards the stated objectives using proper management of available resources as well as potential risks.
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learning solutions in UAE
We combine our learning design skills with real-time expertise in Sales, Customer Service, Soft Skills, Leadership Development, Product Training and much more. This combination makes our learning solution extremely relevant and customised to your training needs, thus enabling us to be comprehensive in addressing your unique training requirements. Our custom learning solutions help you equip your people with the right knowledge and skills, very effectively, to realize your organization's goals.
e-Learning
Blended
Instructor Led Training Solutions
Training Projects
Content Development
E-Learning
With over 50 years of multi-location and multi-industry experience, our team of experts knows the importance of training & development in every organization. Having said that, we also know the real-time challenges organizations face in their endeavour to develop their employees. Our Learning Solutions are pragmatic and have a very realistic approach towards addressing your organization's training requirements. With an arsenal of multiple training mediums - we ensure that training programs are executed with the ROI in mind - while providing solutions that:
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consulting services in UAE
CEC Global is specialized in driving change and managing organization transformations through mindset shifting in order to ultimately materialize impact. Our consulting services are based on operational model across different streams including Management Consulting, Business Process Management, Investor Readiness, and Innovation Management with tailored approaches addressing C-Level and middle management to best fit the organizational maturity level.
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IT SOLUTIONS IN UAE
Many companies claim to run their shared services as a business, few truly have the right processes and tools to manage internal customers effectively. The key is to implement market-like mechanisms giving customers the service they would expect from an outside supplier.
» Process Excellence We benchmark the IT service management against best practices using ITIL framework and we work collaboratively with key stakeholders on bridging service delivery gaps.
» IT Commercialization Developing mechanisms to evaluate service value, cross-charging policies and SLAs aiming at enhancing customer satisfaction as well as justify IT investments.
» IT Change Management Developing a change management process and forming the change advisory board to assess the change, monitor execution and sustain the improvement efforts.
Our improvement lifecycle starts from the very beginning, from defining the service catalogue all through developing the mechanism for marketing the IT services across the organization and driving the change along with performance management using business oriented frameworks.
Operational excellence starts with identifying the right objectives and outcomes of applying changes. Our approach focuses on applying incremental effective and efficient steps towards the stated objectives using proper management of available resources as well as potential risks.
Cloud Telephony Solutions
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business process management in uae
We offer SMART, cutting edge Business Process Management (BPM) solutions to our customers.New service areas and recommendations to improve their overall business direction &outcome. Our key focus is to provide clients with services which cover all customer touchpoints & lifecycle of their end customers, from customer prospecting to customer acquisition, activation/order processing, cross-selling/up-selling, customer care/maintenance, retention management, collections and data management.
Contact Center Solutions
Back-office Operations
Automation & Artificial-intelligence
Digital Management, Analytics & Dashboards
Market research & Mystery Shopping
Contact Center Solutions
CEC suite of SMART Customer Lifecycle Management service offerings encompass the entire customer lifecycle, from lead generation or account activation-typically the first point of contact with the client's end customersto on-going customer care and cross-sell/up-sell opportunities. Our key focus is to provide BPO clients with services which cover the entire lifecycle of their end customers, from customer prospecting to customer acquisition, activation/order processing, cross-selling/up-selling, customer care/maintenance, retention management, collections and data management.
0 notes
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IT Solutions
Many companies claim to run their shared services as a business, few truly have the right processes and tools to manage internal customers effectively. The key is to implement market-like mechanisms giving customers the service they would expect from an outside supplier.
» Process Excellence We benchmark the IT service management against best practices using ITIL framework and we work collaboratively with key stakeholders on bridging service delivery gaps.
» IT Commercialization Developing mechanisms to evaluate service value, cross-charging policies and SLAs aiming at enhancing customer satisfaction as well as justify IT investments.
» IT Change Management Developing a change management process and forming the change advisory board to assess the change, monitor execution and sustain the improvement efforts.
Our improvement lifecycle starts from the very beginning, from defining the service catalogue all through developing the mechanism for marketing the IT services across the organization and driving the change along with performance management using business oriented frameworks.
Operational excellence starts with identifying the right objectives and outcomes of applying changes. Our approach focuses on applying incremental effective and efficient steps towards the stated objectives using proper management of available resources as well as potential risks.
0 notes
Photo
We combine our learning design skills with real-time expertise in Sales, Customer Service, Soft Skills, Leadership Development, Product Training and much more. This combination makes our learning solution extremely relevant and customised to your training needs, thus enabling us to be comprehensive in addressing your unique training requirements. Our custom learning solutions help you equip your people with the right knowledge and skills, very effectively, to realize your organization's goals.
With over 50 years of multi-location and multi-industry experience, our team of experts knows the importance of training & development in every organization. Having said that, we also know the real-time challenges organizations face in their endeavour to develop their employees. Our Learning Solutions are pragmatic and have a very realistic approach towards addressing your organization's training requirements. With an arsenal of multiple training mediums - we ensure that training programs are executed with the ROI in mind - while providing solutions that:
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Business Consulting
Startup Phase : Establishing the basic foundation of core and support functions aligned with best practices to kick start the client operations in short time frame.
Development Phase : Maximizing the performance of functional areas of the business, either as standalone functions or through integrated development programs addressing multiple disciplines simultaneously.
Investors Readiness Phase : Enabling the organization to grow its financial capital through developing the financial and business planning activities and additionally enhancing reporting and management visibility that can provide the foundation for corporate governance.
Merger & Acquisition Phase : Managing the transformation from planning phase through implementation while addressing cultural, organizational and legal issues. Enabling leaders’ change to realize the benefits of the transformation efficiently and effectively while focusing on the integration of people, process, systems and tools.
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Management consulting is the practice of helping organizations to improve their performance, operating primarily through the analysis of existing organizational problems and the development of plans for improvement. Organizations may draw upon the services of management consultants for a number of reasons, including gaining external (and presumably objective) advice and access to the consultants’ specialized expertise.
The client organizations are typically businesses, but management consultants also advise governmental agencies and nonprofit organizations. A basic understanding of the commonalities and different types of management consulting firms will help job seekers navigate through the milieu of management consulting career options.
Strategy consultants advise organisations on high-level decisions in an unbiased fashion, using deep industry knowledge to deliver the best results. It is a type of Management Consulting, which generally implies advising at the highest-level of a company.
Strategy consultants work across every industry, with private and public sector bodies on a wide range of issues.
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We offer SMART, cutting edge Business Process Management (BPM) solutions to our customers.New service areas and recommendations to improve their overall business direction &outcome. Our key focus is to provide clients with services which cover all customer touchpoints & lifecycle of their end customers, from customer prospecting to customer acquisition, activation/order processing, cross-selling/up-selling, customer care/maintenance, retention management, collections and data management.
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May the spectrum of colors brighten up your Life
#Happy #Holi
#http://www.cecglobal.net/
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e-learning is electronic learning, and typically this means using a computer to deliver part, or all of a course whether it’s in a school, part of your mandatory business training or a full distance learning course.
There are many terms used to describe learning that is delivered online, via the internet, ranging from Distance Education, to computerized electronic learning, online learning, internet learning and many others. We define eLearning as courses that are specifically delivered via the internet to somewhere other than the classroom where the professor is teaching. It is not a course delivered via a DVD or CD-ROM, video tape or over a television channel. It is interactive in that you can also communicate with your teachers, professors or other students in your class. Sometimes it is delivered live, where you can “electronically” raise your hand and interact in real time and sometimes it is a lecture that has been prerecorded. There is always a teacher or professor interacting /communicating with you and grading your participation, your assignments and your tests. eLearning has been proven to be a successful method of training and education.
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A managed services provider (MSP) is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP (not the client) determines that services are needed Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and a strategic method for improving operations and cutting expenses. It appears as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.
Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the managed services provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.
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Management consulting is the practice of helping organizations to improve their performance, operating primarily through the analysis of existing organizational problems and the development of plans for improvement. Organizations may draw upon the services of management consultants for a number of reasons, including gaining external (and presumably objective) advice and access to the consultants' specialized expertise.
The client organizations are typically businesses, but management consultants also advise governmental agencies and nonprofit organizations. A basic understanding of the commonalities and different types of management consulting firms will help job seekers navigate through the milieu of management consulting career options.
Strategy consultants advise organisations on high-level decisions in an unbiased fashion, using deep industry knowledge to deliver the best results. It is a type of Management Consulting, which generally implies advising at the highest-level of a company. Strategy consultants work across every industry, with private and public sector bodies on a wide range of issues.
0 notes