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[cissy666]

A little thing about foreign sales job

Maybe you are a freshman in the foreign trade as me, and you also don't know how to start the business with your potentials and you have no ideas on how to talk with your customers like me. That is the point here, maybe my experiences and thinking will give your some enlightenment or any new ideas.

Firstly, I would like to introduce myself to you all.

I am a sales in a company that produces and sells the web slings which do this business for many years, and I only am in this office for one year. And I know more from know a little since I arrived this company and worked as a sales.

My experience has taught me this.

1. We must be brave about everything. When one decides to be a salesman, one has to imply to oneself that one has to constantly sharpen one's will and keep a brave and peaceful mind. This means to be brave such as when faced with order complaints and other issues need to be resolved by yourself or with the help of external forces, you can complain but do not give up. This is my self-motivation.

2. We have to insist. Doing sales, maybe you are offline or talk with customers face to face, there may be online transactions, you just need to communicate with customers on the phone or email, no matter which form, you have to insist on doing it.

3. Do a good job of customer records in a timely manner. For potential customers, to do a good job in a timely manner customer records, such as recording the type of customers, products, target price, etc., so that you can follow up the potentials again; for the old customers, to follow up on the order process, such as any product or logistics and other issues, to communicate with the relevant departments in a timely manner, to give the customer satisfactory results. And because old customers are the company's core resources, we should maintain a good partnership.

[cissy666]

what is the functions for these? Anyone knows?

[cissy666]

Don't be sad. It is already another day.

[cissy666]

Empathy (sympathy) is important in the sales process, and the right words and expressions can make your prospects like you.

Here are some empathy statements/sentences/talking points that all salespeople should know to use that can help you stand out in today's competitive sales environment.

Tips: These example sentences below can be used in a face-to-face phone call or meeting, as well as in an email, and you can modify and adapt them to suit your situation.

1.Thank you for staying so positive.

Not every deal will work out. Your prospect may be working with someone from another company, or their budget may have been reallocated, making it difficult for them to cope with the price of your product/service.

When these situations arise, use this phrase to thank the prospect and they will also thank you for noticing the "difficult situation" they are in - it's not about business, it's about favours.

2.You've been with [Company] for [# of years]. That's a long time.

It's pretty hard to leave a long-term supplier relationship.

Showing your prospect that you understand and feel honoured to be considered as a replacement is a statement that will also make the person feel like an empathetic person

3.If I were in your position, I bet I'd have the same concerns.

Remember: they are trying or considering your product/service for the first time, and it's normal for them to have concerns.

Showing them that you understand their concerns allows you to build trust and rapport.

4. that would be frustrating to me too.

If your prospect is frustrated with your product/service or the sales process itself, understand their frustration before telling them what you are going to do.

For example, if your product had a bug during the prospect's free trial and they were frustrated with it, you could reply:

That would frustrate me too. (Pause) Let me tell you why this happened and what we're doing to make sure it never happens again.

5. I think you might find [feature, offer, or content] helpful in this situation.

When your prospect raises an issue, don't just empathise; you also need to offer a solution.

For example, if your prospect expresses concern that a competitor is offering a feature that your product doesn't have, you can respond by saying:

You're right, we don't have X feature. But I think you might find Y feature serves a similar purpose and also does A, B, and C. A lot of our But I think you might find Y feature serves a similar purpose and also does A, B, and C. A lot of our customers prefer Y feature over [competitor]'s X feature.

But I think you might find Y feature serves a similar purpose and does A, B, and C. A lot of our customers prefer Y feature over [competitor]'s X feature. A lot of our customers prefer Y feature over [competitor]'s X feature. But I think you may have noticed that Y feature does pretty much the same purpose and also does A, B, and C.

Well actually our Y feature does pretty much the same thing as their X feature, and our clients think it's way better.