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What Are the Most Common Complaints About Delta Airlines?

Delta Airlines is one of the biggest names in air travel. There are some customer complaints, no matter how big the airline is. I worked for a decade at Delta Airlines as a customer service agent. So I know about the positive and negative facts about the airline well. I am willing to share my experience about the customer complaints about Delta Airlines through this article. I hope you will gain a lot of knowledge at the end of the article.

Flight Delays and Cancellations

One of the frequent complaints is flight delays and cancellations. Sometimes flights get delayed due to several reasons. Some of them are technical issues, unfavourable weather conditions and air traffic. Travelers have to wait at the airport till the issue is recovered. Because of this reason passengers often report long waits at the airport. This can be frustrating, especially if you have connecting flights. 

Delta usually tries to notify passengers about flight delays and cancellations. However, every passenger does not receive timely updates. I suggest you check the flight status online or use the Delta app before your flight. Delta Airlines cancels their flights if an unstoppable incident happens. But on the passengers' side this is really frustrating. They have to cancel or postpone their plans due to the mistakes of the airline.

Customer Service Issues

Another common complaint is about customer service. Some passengers have complaint thatDelta’s customer service is not enough. This may happen on peak days due to the busiest schedule. But as customer service agents they always try to provide their best for the passengers. 

For instance, a passenger might call Delta’s hotline to resolve a problem. But he has to face long wait times or unhelpful responses. I agree this can be frustrating. But you are not the only one calling them. There are so many passengers who call Delta’s customer service second by second. Delta has implemented some procedures to improve its customer service. They offer multiple channels for support, including chat options and social media. 

Baggage Handling Problems

I think every airline faces problems with baggage handling. Some passengers have complained that they lost their bags. Personally I have experienced that this issue is mostly related to checked bags. Delta’s policy is to track and return lost baggage as quickly as possible. In the meantime, travelers can file a report and receive temporary essentials.  As customer service agents we always tell our passengers to pack important items in their carry-on bags.

Although Delta Airline has some complaints it is a well reputed Airline in the world. Delta always tries to give the best service to their passengers. So as passengers you also should pay attention to minimize these issues. Then you will have an enjoyable journey.

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