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[diveshs]

What would happen if we used the same technology on our employees? The results have been outstanding!

Chatbots have significant benefits when used internally. HR chatbots have been shown to improve many training processes such as employee onboarding, just-in-time training, and improving product knowledge.

[diveshs]

The COVID-19 pandemic has put our relationship’s strengths and weaknesses under a tight spot. Right now, your current customer experience should be primarily about two things: Compassion and Understanding. You need to showcase this in every interaction and must reach out to your customers before they come to you confused and distressed.

So how you plan to give a human experience to your customer experience journey during this COVID-19 pandemic?