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As technology continues to evolve, so do the tactics fraudsters use to steal sensitive financial information from customers. Banks and financial institutions are constantly challenged to keep up with these trends and implement strategies to prevent fraud. Learn more about secure digital communication platform This article will discuss effective fraud prevention strategies and best practices…

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No one likes to stand in a long line. Time is precious, and people have enough to do every day without waiting to accomplish tasks on their ever-growing “to-do” lists. And with today’s social distancing mandates, providing alternatives to traditional queuing is becoming increasingly important as Credit Unions seek to reduce the number of people…

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With the technological advances of the 21st century, it's no surprise that automated text messages have become a popular way to communicate. Whether it's a reminder about an upcoming appointment or a notification about a new product, automated text messages are a convenient way to stay in touch. But what are the benefits of sending…

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Once your campaign is up and running, it's important to measure its success and adjust your strategy accordingly. Here are some tips on how to track the success of a text message marketing campaign: - Track open rates: This metric tells how many people received and opened your text message. The higher the open rate,…

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If you want to ensure your text message marketing campaign is successful, there are common mistakes you should avoid. One of the most common mistakes is not being consistent in your communications. People don’t like receiving messages at random times, so ensure you have a consistent schedule to follow. Another mistake to avoid is sending…

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When running a text message marketing campaign, you want to ensure you’re doing it right. The key is providing valuable information and offers while respecting your customer’s time and attention. Here are some of the best practices that I recommend to make sure your campaigns are successful: - Keep messages concise and to the point.…

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Digital communication in collections You’ve probably been hearing about the importance of digitizing collections for community financial institutions. It sounds daunting, but it can be with something other than the right tools. One of the most important aspects of digitizing your collection is having a multi-channel digital communication platform.

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Text Messaging for Credit Unions | Text messaging for business Eltropy gives easy, secure text message communication for credit unions. With us, your members can communicate with customers instantly and more effectively. Using 2 way messaging, agents are able to solve problems more quickly and build loyalty to your brand. SMS messaging for your credit…

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Several types of fraud occur in the banking industry. Here are some of the most common types: Identity Theft: This occurs when a fraudster obtains someone’s personal information, such as their name, Social Security number, or banking information, and uses it to access the victim’s bank account or credit card. Phishing: This is when a…

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Introduction You have a hobby. You love, are passionate about, and spend much time and money pursuing it. So why wouldn’t you want to share your passion with the world? That’s what we thought. This is why we’ve put together this essential guide to leveraging three powerful digital channels to help enhance your collecting efforts.…

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Eltropy's Presentation at Singapore FinTech Festival 2018 Eltropy's presentation at Singapore FinTech Festival 2018. Our text messaging solutions enhance digital communication for individuals, businesses, and communities. Eltropy AI is a revolutionary text messaging platform that revolutionizes how businesses communicate with customers through text. It helps to accelerate customer service, deliver a personalized experience and…

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Does your credit union need to start text messaging? Is your Credit Union losing potential loan and deposit revenue simply because they do not offer text message banking? Have you heard about the success stories with text messaging? With an engaged group of customers, your credit union can save huge amounts of money on marketing…

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As more organizations shift towards digital, more organizations are looking to invest in omnichannel communications platforms. These platforms bridge the gap between traditional and digital engagement, allowing organizations to understand their customers better and provide tailored experiences. These improved customer insights lead to greater cross-selling opportunities, improved customer service, and increased customer satisfaction. This approach…

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The banking industry has been greatly impacted by technology, and this includes the area of fraud prevention. Here are some of the most commonly used technologies for fraud prevention in banking: Artificial Intelligence (AI): AI technology analyzes large amounts of data in real-time to identify patterns and anomalies that may indicate fraudulent activity. Machine learning…

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Omni-channel communication is also crucial in collections, where businesses must communicate with customers about outstanding debts and payments. Eltropy provides an excellent example of an omni-channel communication solution for collections. With Eltropy, businesses can communicate with their customers through various channels, including SMS, Chat, Audio, and Video. Businesses can then reach their customers through the…

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Creating an effective text messaging campaign takes several steps. First, one must ensure their text is compliant and leaves space for opt-in & opt-out. Creating an opt-in list of people to text is the ultimate goal for setting up an effective text messaging campaign over and over. Second, your message must be engaging for the…

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You can take advantage of these new capabilities to optimize your collections strategy. You can gain deeper insight into customer psychology, which helps you create tailored payment plans that meet customers’ needs. This automated and customized payment strategy is critical for improving repayment rates, collections, and loss mitigation. With omnichannel collections capabilities, lenders can reach…