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CAREERS
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Cabin Crew
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The role of a cabin crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight
ROLE:-
The most important part of the job is having the confidence and knowledge to be able to deal with security and emergency situations which may arise.
Cabin crew are expected to administer first aid to passengers.
Cabin crew must ensure that all emergency equipment is in working order prior to take off and to confirm all equipment is present for the flight ahead.
A crew member must be approachable and friendly at all times and welcome their passengers on board.
It is important that Cabin crew give professional demonstrations of safety procedures and equipment, no matter how many times a day they need to do it.
Cabin crew’s role is to consistently deliver an outstanding standard of customer service and maintain this standard throughout the flight.
Cabin crew must treat everyone as an individual, which includes displaying respect for customers from every walk of life.
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Airlines (CSA)
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Customer service agents who work at airport ticket counters are usually the first airline representative that passengers make contact with when arriving at the airport.
Working as a customer service agent for an airline comes with some unique benefits, such as free air travel, but it also can prove a stressful job since you must deal with anxious passengers and tight schedules on a daily basis. Whether you are working on getting those planes out on time at the gate or dealing with customers at the ticket counter, there are some essential duties that you likely will perform at some point in your career.
Passenger Check-In
Customer service agents who work at airport ticket counters are usually the first airline representative that passengers make contact with when arriving at the airport. In this role, you greet customers as you check them in, which entails verifying their identification and printing boarding passes. Many passengers will have luggage with them, and it will be up to you to identify which pieces need to be checked in, which can be taken aboard the plane and which will require an additional payment because of weight or because the passenger has exceeded the number of bags allowed by the airline. You might need to lift heavy luggage.
Facilitate Boarding and Deplaning
Your airline might assign you to work the gates inside the airport. In the gate area, you have a direct impact on whether the plane pulls back at its scheduled time. Boarding passengers in an orderly, but expeditious, fashion is your main duty. Doing this, however, means you will need to deal with customer questions and requests pretty quickly. This might include reassigning seats, processing first-class upgrade standby lists for the airline's loyalty program members and even selling some last-minute upgrades to customers who decide they want to sit in a premium cabin. As customers board, you will scan or verify boarding passes and take one last look at passengers’ carry-on bags to insure they are not too big for the overhead bins. When flights land, you will help deplaning passengers with questions about connecting flights or rebook them on new ones when they miss their scheduled connection. For agents who work at smaller airports, their duties often include attaching and detaching movable jetways to plane doors.
Customer Problems
As a customer service agent, it is almost a guarantee that you will hear customer complaints and problems – and it is up to you to resolve them. You might have a passenger who missed a connecting flight and needs new accommodations immediately, or you might need to issue meal vouchers to passengers of a flight that has been canceled at the last minute. Despite the stress you may be under, you must always maintain a professional and courteous attitude.
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Ground Handling
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Ground handlers, also known as ground handling staff, are employees of airline companies or airports who load and unload baggage and freight, as well as perform various odd jobs to prepare planes for flight. While duties vary between airports and airlines, there are a number of tasks common to most positions.
Load/Unload Baggage and Freight
The primary duty of ground handlers is to load and unload freight and baggage. Ground handlers usually work under some time pressure, but also must observe care in handling what is sometimes fragile cargo.
Use Material Handling Equipment
In the course of loading and unloading freight, ground handlers are required to use material handling equipment, such as forklifts, conveyor belts, and freight delivery vehicles. Most ground handlers are required to hold a valid driver's license
Monitor Customer Safety
When customers board the plane on a ramp or staircase, ground handlers must ensure that they do so safely, assisting them in a courteous manner.
Sort Baggage and Freight
Ground handlers must sort freight and baggage. This includes identifying the ultimate destination of baggage and correctly transferring it to the proper location. Handlers must also locate and observe the handling instructions associated with special cargo.
Fuel Planes
Ground handlers are usually responsible for fuelling planes. This requires being able to drive and operate fuelling vehicles.
Service Plane Interiors
In order to prepare a plane for takeoff, ground handlers must service the inside, including cleaning the interior, restoring the lavatories, and replacing commissary items.
Wash Exterior
Many ground handlers must also wash the exterior of the plane, clearing it of dirt and mud, de-icing it and washing the windows.
Fill Out Paperwork
Ground handlers must also fill out paperwork associated with their cargo, keeping and maintaining records of what has been loaded and unloaded, as well as other administrative duties.
Observe Safety and Security Procedures
In the course of loading and unloading cargo, some of which can weigh in excess of a metric ton, ground handlers must observe all safety precautions. In addition, they must also follow security protocols established by the airline, airport or local government to prevent the loading of dangerous or illegal cargo or the admission of unauthorized persons to restricted areas.
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Retail (CSA)
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This is a great position for someone who is young and just starting out in the work world. It’s an added bonus when seeking this type of employment within a retail facility at an airport as you sometimes are privileged to many discounts throughout the airport as well as on travel. Also, you will get to experience the amazing culture of many nations as thousands of people from around the world make their way through the airport’s corridors on a daily basis.
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About Our Team
Our Human Resources Department works in partnership with managers and their teams, with individual employees, and with other groups to provide programs and services that create a work environment of employee empowerment and involvement in the business. Our corporate values of customer orientation, continuous improvement, teamwork, and achieving results are woven into every aspect of human resource management.
The Office of Human Resources is responsible for a comprehensive human resource program, including: recruitment of qualified applicants into a diverse workforce; employment and orientation services; retirement processing; administration of employee benefits; pre-payroll administration and processes for students and employees; policy development and administration; job classification, compensation and labor market research; employee relations; employee assistance programs; maintenance of personnel records; maintenance of the University’s personnel database and the State Office of Human Resource’s database; and the administration of performance evaluation programs and the staff employee grievance process. The Office of Human Resources is committed to providing high quality service to all prospective, current and past employees and to treating such individuals with respect, good care, and individual attention from their first inquiries about position vacancies, services and programs, through retirement. By making this commitment to the University and its customers, the Office of Human Resources will be able to maintain its high level of mutual trust and respect.
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