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homestudyhelp365-blog · 8 years ago
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Ajay has not been performing well in accounts department due to the new system
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 Essentials of HRM
 Q1: Ajay has not been performing well in accounts department due to the new system on GST has been implemented in the organization. He is lagging behind in the concepts of GST as well as his communication skills are not as expected. The accounts head of the organization believes in the institution of training and wants to send Ajay for the same. Introduce the concept of training by commenting on the above proclamations. Also, discuss the factors influencing the effectiveness of training. Conclude your answer in a brief way by focusing on the importance of training for any organization (10 Marks)
Q2: In reference to the above case explain various kinds of On the Job and Off the Job training methods that can be provided to Mr. Ajay? Also, give concluding remarks by choosing the best method suited in the above scenario? (10 Marks)
Q3: Over the years Ajay attended many trainings as well as development programs and really honed his skills. Evaluating his performance over the past few years the department has really been proud of his achievements and he has been identified as key successor in his department.
a) Write down the objectives of succession planning which Ajay’s organization wants to achieve? (5 Marks)
b) Though succession planning has many positive aspects but there are some flip sides to it, explain what could be the demerits of it (succession planning). Conclude by sharing few lines on the failure of succession planning of any organisation. (5 Marks)
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homestudyhelp365-blog · 8 years ago
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According to one of the recent study published in an International report, the cost of medical malpractice in the United States is USD 55.6
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 Business Statistics
 1. The sample data from a research survey conducted in various countries on the amount of time 3-5 year-old children spent alone with their fathers each day is as follows:
For the above sample, determine the following measures:
a. The mean
b. The standard deviation
c. The mode
d. The 75th percentile
Based on your calculations comment on the father-children relationship (10 Marks)
 2. ‘Prince’ a chaiwala at Mumbai Central station believes that the sales of tea at his tea shop depends upon the weather. He has taken a sample of a week’s data. Below you are given the results of the sample. (10 Marks)
a. Which variable is the dependent variable?
b. Compute the least squares estimated line.
c. Is there a significant relationship between the sales of coffee and temperature?
e. Predict sales of a 95 degree day.
3. According to one of the recent study published in an International report, the cost of medical malpractice in the United States is USD 55.6 billion a year, which is approximately 2.4 percent of US annual health-care spending. An earlier research report published in 2011, in the New England Journal of Medicine revealed that, during the period 1991 to 2005, 7.4 percent of all physicians licensed in the US had a malpractice claim. These staggering numbers not only contribute to the high cost of health care, but the size of successful malpractice claims also contributes to high premiums for medical malpractice insurance. The table below contains a sample of data set of claim payments made in a year’s time and other information about the claimant.
a.      Using descriptive statistics explore claim payment amounts, and identify factors that appear to influence the amount of the payment. (5 Marks)
 b.      Do a correlation analysis between ‘Amount’ and ‘Age’ and interpreted the coefficient of correlation. (5 Marks)
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homestudyhelp365-blog · 8 years ago
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A large e-commerce company has recently broken off talks for a potential sale
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 Management Theory and Practice
 Q1. A large e-commerce company has recently broken off talks for a potential sale. The company has had infusion of fresh funds through a sale. Encouraged by the development; the company is now looking to restructure themselves. You are required to discuss various approaches to Organization Structure and suggest an appropriate approach with reasoning. (10 Marks)
 Q2. As the Manager HR in the company currently in a downturn, you realize that managers took bolder decisions when things were better. You are required to study the decision making pattern and suggest to the management an approach that could facilitate effective decision making at tough times like these. (10 Marks)
 Q3. As the Chief Mentor and Coach of the company you are required to mentor and coach the High performers of the company as part of their success plan.
a. Explain the difference between a manager and a leader. Explain with examples the different types of leaderships (minimum 2 styles) (5 Marks)
b. Explain any one of the Traditional motivational models and give them examples to discuss. (5 Marks)
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homestudyhelp365-blog · 8 years ago
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A booked a flat in Sunpark Apartment at Mumbai. ‘A’ is ready to shift with his family in the flat which he has purchased
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 Business Law
 1. ‘A’ orders a phone online as Cash on Delivery mode, but denies to accept the product at the time of delivery. In such a situation, discuss the eligibility points of becoming an Unpaid Seller? Discuss the privileges of unpaid seller when the property in goods is transferred to the buyer. (10 Marks)
2. A booked a flat in Sunpark Apartment at Mumbai. ‘A’ is ready to shift with his family in the flat which he has purchased. However, B has the possession of that flat where he specifies that he has purchased this flat. To avoid the dispute and conflicts, ‘A’ files an RTI to seek proper information. Explain the objective as well as structures involved in Right to information. (10 Marks)
3. A) ‘X’ contracts with ‘Y’ to purchase 30 chairs of a particular brand called make and type. ‘Y’ delivers 15 chairs of that quality and 15 chairs of some other make and quality brand . In what way we can advice ‘X’. (5 Marks)
3. B) ‘P’ delivers to ‘Q’, a carrier, some explosives without informing the same to ‘Q’. no additional care is taken by ‘Q’ for handling such goods. In the absence of the disclosure, the explosives explode and cause damage to the other goods and also injure a person. Whether ‘P’ is liable? (5 Marks)
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homestudyhelp365-blog · 8 years ago
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‘X’ contracts with ‘Y’ to purchase 30 chairs of a particular brand called make and type. ‘Y’ delivers
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 Business Law
 1. ‘A’ orders a phone online as Cash on Delivery mode, but denies to accept the product at the time of delivery. In such a situation, discuss the eligibility points of becoming an Unpaid Seller? Discuss the privileges of unpaid seller when the property in goods is transferred to the buyer. (10 Marks)
2. A booked a flat in Sunpark Apartment at Mumbai. ‘A’ is ready to shift with his family in the flat which he has purchased. However, B has the possession of that flat where he specifies that he has purchased this flat. To avoid the dispute and conflicts, ‘A’ files an RTI to seek proper information. Explain the objective as well as structures involved in Right to information. (10 Marks)
3. A) ‘X’ contracts with ‘Y’ to purchase 30 chairs of a particular brand called make and type. ‘Y’ delivers 15 chairs of that quality and 15 chairs of some other make and quality brand . In what way we can advice ‘X’. (5 Marks)
3. B) ‘P’ delivers to ‘Q’, a carrier, some explosives without informing the same to ‘Q’. no additional care is taken by ‘Q’ for handling such goods. In the absence of the disclosure, the explosives explode and cause damage to the other goods and also injure a person. Whether ‘P’ is liable? (5 Marks)
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homestudyhelp365-blog · 8 years ago
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‘Prince’ a chaiwala at Mumbai Central station believes that the sales of tea at his tea shop depends upon the weather.
Assignment Solutions, Case study Answer sheets
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www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
 Business Statistics
 1. The sample data from a research survey conducted in various countries on the amount of time 3-5 year-old children spent alone with their fathers each day is as follows:
For the above sample, determine the following measures:
a. The mean
b. The standard deviation
c. The mode
d. The 75th percentile
Based on your calculations comment on the father-children relationship (10 Marks)
 2. ‘Prince’ a chaiwala at Mumbai Central station believes that the sales of tea at his tea shop depends upon the weather. He has taken a sample of a week’s data. Below you are given the results of the sample. (10 Marks)
a. Which variable is the dependent variable?
b. Compute the least squares estimated line.
c. Is there a significant relationship between the sales of coffee and temperature?
e. Predict sales of a 95 degree day.
3. According to one of the recent study published in an International report, the cost of medical malpractice in the United States is USD 55.6 billion a year, which is approximately 2.4 percent of US annual health-care spending. An earlier research report published in 2011, in the New England Journal of Medicine revealed that, during the period 1991 to 2005, 7.4 percent of all physicians licensed in the US had a malpractice claim. These staggering numbers not only contribute to the high cost of health care, but the size of successful malpractice claims also contributes to high premiums for medical malpractice insurance. The table below contains a sample of data set of claim payments made in a year’s time and other information about the claimant.
a.      Using descriptive statistics explore claim payment amounts, and identify factors that appear to influence the amount of the payment. (5 Marks)
 b.      Do a correlation analysis between ‘Amount’ and ‘Age’ and interpreted the coefficient of correlation. (5 Marks)
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homestudyhelp365-blog · 8 years ago
Text
‘P’ delivers to ‘Q’, a carrier, some explosives without informing the same to ‘Q’. no additional care is taken by ‘Q’ for handling such goods
Assignment Solutions, Case study Answer sheets
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ARAVIND – 09901366442 – 09902787224
 Business Law
 1. ‘A’ orders a phone online as Cash on Delivery mode, but denies to accept the product at the time of delivery. In such a situation, discuss the eligibility points of becoming an Unpaid Seller? Discuss the privileges of unpaid seller when the property in goods is transferred to the buyer. (10 Marks)
2. A booked a flat in Sunpark Apartment at Mumbai. ‘A’ is ready to shift with his family in the flat which he has purchased. However, B has the possession of that flat where he specifies that he has purchased this flat. To avoid the dispute and conflicts, ‘A’ files an RTI to seek proper information. Explain the objective as well as structures involved in Right to information. (10 Marks)
3. A) ‘X’ contracts with ‘Y’ to purchase 30 chairs of a particular brand called make and type. ‘Y’ delivers 15 chairs of that quality and 15 chairs of some other make and quality brand . In what way we can advice ‘X’. (5 Marks)
3. B) ‘P’ delivers to ‘Q’, a carrier, some explosives without informing the same to ‘Q’. no additional care is taken by ‘Q’ for handling such goods. In the absence of the disclosure, the explosives explode and cause damage to the other goods and also injure a person. Whether ‘P’ is liable? (5 Marks)
   Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
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0 notes
homestudyhelp365-blog · 8 years ago
Text
‘A’ orders a phone online as Cash on Delivery mode, but denies to accept the product at the time of delivery
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
 Business Law
 1. ‘A’ orders a phone online as Cash on Delivery mode, but denies to accept the product at the time of delivery. In such a situation, discuss the eligibility points of becoming an Unpaid Seller? Discuss the privileges of unpaid seller when the property in goods is transferred to the buyer. (10 Marks)
2. A booked a flat in Sunpark Apartment at Mumbai. ‘A’ is ready to shift with his family in the flat which he has purchased. However, B has the possession of that flat where he specifies that he has purchased this flat. To avoid the dispute and conflicts, ‘A’ files an RTI to seek proper information. Explain the objective as well as structures involved in Right to information. (10 Marks)
3. A) ‘X’ contracts with ‘Y’ to purchase 30 chairs of a particular brand called make and type. ‘Y’ delivers 15 chairs of that quality and 15 chairs of some other make and quality brand . In what way we can advice ‘X’. (5 Marks)
3. B) ‘P’ delivers to ‘Q’, a carrier, some explosives without informing the same to ‘Q’. no additional care is taken by ‘Q’ for handling such goods. In the absence of the disclosure, the explosives explode and cause damage to the other goods and also injure a person. Whether ‘P’ is liable? (5 Marks)
   Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
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homestudyhelp365-blog · 8 years ago
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How far has the IMF helped the establishment of a multilateral system of payment in respect of current transaction and the elimination of foreign exchange restrictions
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 INTERNATIONAL BUSINESS
 1. How does the home country government restrict international business?
 2. In the recent past, Indian government has liberalized the norms related to Foreign Direct Investment in its efforts to attract FDI. Briefly explain why companies undertake Foreign Direct Investment?
 3. What are the basic reasons for origin of trade? Distinguish between internal trade and international trade?
 4. Critically examine the Ricardian comparative cost advantage theory of international trade? To what extent is this theory supported by empirical evidence?
 5. Discuss Ohlin’s theory of International Trade.
 6. On what assumptions is the Heckscher-Ohlin theory of international trade based? Explain the relative factor abundance and relative factor intensity?
 7. Examine critically the Heckscher-Ohlin theory of international trade. Is the theory supported by empirical evidence?
 8. What is the importance of Balance of Payments? What are its limitations?
 9. Write short note on Concepts of Balance of Payments?
 10. Give an account of India’s Foreign Trade policy in the last Decade?
 11. What do you mean by Purchasing Power Parity Theory? Discuss the limitation of Purchasing Power Parity Theory?
 12. Distinguish between Spot and Forward Exchange Rates?
 13. There is a growing concern about the widening trade deficit and the composition of capital inflows. What is the significance of various deficits in the balance of payments statement?
 14. What are the purposes of the International Monetary Fund? Explain the mechanism and organization of IMF?
 15. How far has the IMF helped the establishment of a multilateral system of payment in respect of current transaction and the elimination of foreign exchange restrictions?
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homestudyhelp365-blog · 8 years ago
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How effective do you think the Siemens approach to people management will be 2 in creating great results
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 CONSUMER BEHAVIOR
 Case 1: Motivating through Total Reward
Introduction
The Royal Bank of' Scotland Group (RBS) is one of the largest financial services companies in the world. It provides a range of services including banking and insurance. The RBS` Group operates in Europe, the US and Asia, serving more than 36 million customer’s world-wide. It employs more than 140,000 people. Roles As a major company, RBS needs to recruit the best employees it can. RBS is a leading employer and therefore offers a range of great job opportunities. People can start their working life by joining from school or from university. There are many types of job available, for example. working in a branch of the bank, or at head office in roles like marketing or sales. Motivation What is it that makes people want to work harder than others? Some key theories are: * Taylor and 'scientific management’. This theory said that every job could be measured by the amount of work done or the number of pieces made (this is known as the 'piece rate'). Workers would work harder because they would earn more. * Herzberg and the 'two factors'. Herzberg's theory showed that certain motivation flews needed to be in place first. These were called Wed 'hygiene' Wtors, for example, a clean work place and good bade pay. Only once these were in place could other factors be brought in to motivate workers. RBS uses a number of factors to motivate its people. These include recognition for a job well done, promotion and other rewards. * Maslow and the hierarchy of needs’. This theory showed that workers had to have their basic needs, such as feeling safe and secure, met first. Only then could they move on to be motivated by other things. However, RBS believes that meeting these higher needs, for example, by recognizing achievement, will motivate employees and help the company to grow. It has put in place a number of benefits to meet these needs. Total Reward RBS has a special benefits scheme called Total Reward. At the one of the scheme is good basic pay. RBS also provides many flexible benefits in areas like health cover, pensions and childcare. It uses this as part of its strategy to motivate employees. In addition to these benefits, every employee is set targets. These are measured to see how well he or she is doing. Employees can earn a bonus if their targets are reached. There is also a profit-sharing scheme. All employees are paid a bonus of 10% if the company as a whole does well. RBS also supports community projects and charities that are people care about, for example, the NSPCC and youth charities. It does this by trebling any money the employees raise. Work-Life Balance RBS knows that it is important to have a good work-life balance. This is the tradeoff between time spent at work and spent outside of work. RBS employees have the opportunity to work more flexibly. The RBS “Your Time” programme also helps by recognising that employees may need time off work for reasons other than sickness. They may want to spend more time with their family or perhaps take a career break to go travelling.
 Conclusion
RBS knows its employees are its future and rewards and encourages them. It provides a world-class employment package of benefits for every employee, at every level. In RBS, motivation theory comes to life.
 Questions:-
 1. Name two motivating factors at RBS.
 2. Describe the differences between the theories of Taylor and Maslow.
 3. How does RBS’ Total Reward package fulfil Maslow’s higher levels o0f motivation?
 4. How does Total Reward contribute to RBS’ overall strategy?
 Case 2: Using aims and objectives to create a business strategy
 Introduction
Kellogg is the world's leading supplier of breakfast cereal. It has 39 brands and a 42% share of the UK market. Kellogg makes a range of products for the various segments of the UK's market. The market is worth 1.1 billion a year. Kellogg's success is achieved through careful planning. It sets clear aims and objectives. It then uses the strength of its brands to help it reach them. Kellogg ensures that each brand has a unique place in the minds of its customers. This is called product positioning. Developing aims Kellogg's managers set aims. These must match what consumers want. In recent years, consumers have shown that they want to lead more healthy lives. Kellogg wanted to be part of this debate. It promotes the message 'Get the Balance Right'. It also wanted to show that it corporate responsibility. This means showing that it is a company that cares for both its consumers and the environment. An aim is a broad statement of where a business wants to be. Kellogg's aim was therefore to reinforce the idea of a healthy lifestyle.
 Objectives
Once a broad aim is put in place, objectives can then be set. These should be SMART. This stands for:
• Specific:
• Measurable:
• Achievable:
• Realistic and
• Time related.
They were set in three main areas
* promoting physical activity for health
* using packaging to promote a balanced lifestyle
* using food labeling to help consumers make healthy choices. Strategy A strategy is a set of' plans designed to reach the aims set. Kellogg's strategy included helping people become active. It has worked with the Amateur Swimming Association (ASA) since 1997. The ASA's want everyone to 'enjoy swimming as part of' a healthy, lit style'. These closely match those of Kellogg. Swimming, is also a family activity and a skill for life'. Kellogg became the main sponsor of swimming in the UK, providing over 1.8 million per The link with the ASA also helped Kellogg to support active lit styles in other ways. It linked with Sustrans, which promotes sustainable transport. This led Kellogg to develop a cycling based promotion. It also encourages walking. A free pedometer given away with All Bran inspired people to walk further. Kellogg has also sponsored other walking events. Kellogg uses symbols on its packs to show healthy Guideline Daily Amounts of ingredients such as salt, sugar and fat. This helps consumers to make choices. Communication Kellogg's success in reaching its aims is due to the clear ways by which it conveys them to customers. It uses cartoon characters to advise children and parents about exercise. It has also produced leaflets. These can be obtained from its website. Internally, Kellogg uses its in-house magazine to promote the message.
 Conclusion
Kellogg knows from research that a balanced diet and regular exercise help people stay Healthy. It is communicating this message through its brands and promotions.
 Questions:-
 * Explain what is meant by a premium brand.
 * Describe the difference between an aim and an objective.
 * Outline the purpose of Kellogg's work with the ASA.
 * Using examples to support your dialogue evaluate how Kellogg communicates and discuss how this enables it to position its brand.
 Case 3: Continuous improvement within an organization
 Introduction
Leyland Trucks is part of a US company called Paccar Inc. It makes trucks under the DAF brand at Leyland, near Preston, as well as in Holland and Belgium. Leyland aims to gain a 20% market share. It has a strategy to help it reach this target. This is a set of plans linked to its aims. Sometimes a business can improve by taking a giant leap forward. Leyland Trucks improves through many small steps. This system of continuous improvement is called 'Kaizen'. Kaizen A Kaizen action is one designed to bring about improvement. Often this involves teams meeting to see where problems might lie. Lots of these small steps can lead to big improvements. A good example is Leyland's introduction of robots in its paint process. Before going ahead. It made sure that it had the views of everyone who had been involved in a previous change and learned from this. Continuous improvement is vital for Leyland to meet its targets, keep customers happy and stay competitive. Added efficiency also keeps costs down and helps to protect jobs. Setting goals Leyland sets itself targets. It uses measures to see if it is reaching its goals. These are called Key Performance Indicators (KPIs). Leyland clusters its KPIs under themes. These are:
 • On-time performance
• Productively
• Quality, using a Quality Index target
• Financial pleasures
• Stock control
• Health and safety
• Kaizen
 Information from these KPIs is charted. Managers can see from charts how close they are to targets and set new targets. Kaizen is measured through a statistical tool called Six Sigma. Culture `Culture' describes the way in which a business works. The culture at Leyland Trucks is one of continuous improvement. It is based on all being involved. Everyone is trusted to take part in the process and to contribute where they can. Its values are based on team building and training. It involves everyone in decision making and gives them responsibility and power. It encourages everyone to try out new ideas. People 'live the values' every day by sharing working in teams and celebrating success. Kaizen in action The success of Kaizen can be seen through a recent example. In May 2006, a Kaizen, event was held in the vehicle finishing part of the plant. A team of project leaders worked with other staff. All tried to spot problems and suggest solutions.
This led to more than suggest solutions. This led to more than greater efficiency in a number of areas. 200 ideas for improvement and greater efficiency in a number of areas.
 Conclusion
For Leyland Trucks, Kaizen is a key part of its success. Kaizen has helped it to achieve results across all of its KPIs. In 2006 alone, there were:
 • Multi-million pound savings from Six Sigma
• A rise in on-time delivery to 95%
• A fall in both defects on units and injuries.
 Questions:-
 1. What is Kaizen? I low is this different from a one-step leap forward?
 2. How is Kaizen expected to help Leyland Trucks to increase its market share?
 3. How does Leland Trucks measure its continuous improvement? Can you suggest KPls for another type of business organization e.g. a retailer or a leisure centre'?
 4. Why is continuous improvement most likely to be achieved in a company with a culture of trust'? Start your answer by explaining what is meant by a culture of trust.
 Case 4: Managing risk through effective. Team-based decision making
 Introduction
 RWE npower is an integrated energy company. It is the third largest supplier of electricity, through its npower brand and one of the largest electricity generators. It is part of the RWE Group, which is one of the largest European energy Utilities. Energy Companies have a responsibility to maintain supplies of energy 24/7. This means that they have to be aware of and manage risk. There is a risk involved in all business activity. Managing risk successfully means striking a balance between risk, cost and returns.  Importance RWE n power is an important contributor to the economy. It provides jobs, helps people maintain and increase their standard of living by supplying energy and invests in large capital projects. The most visible face of the business is its huge power stations but it is also involved in developing alternative forms of energy such as biomass plants and wind farms. It seeks green or sustainable solutions to problems wherever possible. Types of problems There are different types of business problems and therefore different solutions to them. • Deviation problems are where targets are not heing met. Problem solving in this case is centred on closing the gaps. • Improvement problems. Here Solutions need to address how the business can become for example more efficient or more green. • Open-ended problems where conventional solutions will not work. Solutions are generally linked to the idea of 'thinking outside the box' i.e. coming up with new and untried ideas. Engineers at RWE n power have to handle these problems all the time. In the first two cases, there are often proven techniques and solutions which can be worked out in teams. Team work brings together engineers with different skills and experience. Teamwork encourages team members to bounce ideas off each other so can be fun as well as leading to solutions have saved RWE n power millions. Creative problem-solving. This is linked to open-ended problems. New solutions mean new risks, however, and engineers need to understand these. They have to take into account possible costs and health and safety issues along with the technical aspects of the solution. Solutions must take into account the needs of the customer. For example, small defects in turbine blades in power stations are inevitable during their working life. When these are reported, managers need weigh up the various options repair, up the various options (shutdown, repair, replace etc.), the first priority is health and safety, but then they consider commercial criteria, including cost and customer needs. Graduates RWE n power employs graduate engineers straight from university. They are trained and have a good career path in the company. They are encouraged to think for themselves and develop creative solutions to problems. Some solutions can save the company millions so as its investment in graduates is worthwhile.
 Conclusion
RWE n power needs good engineers to be able to fulfill its commitment to supply energy 24/7. These engineers need to be not Just skilled at their specialism, but able to solve. Problems in a creative way.
 Questions:-
 1. What do you understand by the term, 'thinking outside the box'? Give an example of how this can be applied to engineers working for RWE n power.
 2. How does encouraging thinking outside the box help RWE n power to make improvements in the way in which it operates?
 3. Explain how encouraging engineers at RWE n power to think outside the box has led to increased motivation for these employees.
 4. Recommend wavy in which another organisation of your choice might improve its employees to think in creative ways about work. Results through encouraging its employees to think in creative ways about work-related problems.
 Case 5: Creating a high performance culture
 Introduction
 The culture of an organisation is a way of describing the typical way in which that organisation operates. It is something that is created over time by the organization and the people that work for it. Siemens is built on a high performance culture. This means that everyone share one share the same vision and, values and busts each other's contribution. Siemens is a global electronics business with a turnover of around £60 billion a year. Its global headquarters are based in Germany but has sites around the world including around 100 in the UK with its UK HQ in Berkshire. Siemens products touch all our ranging from kitchen equipment to power generation and from traffic lights to hospital scanners. HR development Siemens is committed to helping its employees to develop and fulfill themselves at work. They may want more training, more interesting jobs or just a better work-life balance. Siemens knows that to maintain and develop the excellent workforce that, it has good people management. It believes that its human resources should be actively involved (called 'engagement') in its activities. This is a key plank of Siemens' business strategy. People Excellence This is the name given to the part of the strategy that relates to people management. It consists of four main elements:
 * achieving a high performance culture
* increasing the global talent pool
* strengthening expert careers
* Siemens Leadership Excellence Programme (SLE).
 At its heart is the building of a high performance culture. Employees know that they are valued and busted and this helps to motivate them. Siemens uses a number of ways to make sure that it shows its appreciation of employees. This all helps them to feel part of a successful team and helps Siemens compete more effectively. Creating the culture The high performance culture is based on teamwork. Targets are set for the business and these are related to individual and team targets. In this way, everyone is working towards better results. As team performance improves over time, so does the business. Talent management Siemens makes sure that all of its employees, not just the high fliers, are supported to reach their potential. It matches individuals' talents with tasks. Talent management allows for:
 * Job enrichment. Where extra tasks or responsibility can make a job more rewarding and
* Job enlargement, where the scope of a job is widened and extra skills developed. Talent management is applied to the business globally as a key par! The business strategy. It is closely linked to performance management. Performance management is used to monitor progress and set objectives for employees. It allows an honest dialogue to take place so everyone knows how well they are performing and how they might improve. This feeds directly into the high performance culture.
 Conclusion
The success of an organization can be traced back to its people. Siemens demonstrates thins well. Its high performance culture supports people and helps them to reach their potential. This helps Siemens to be competitive.
 Questions:-
 1. How does Siemens seek to provide good career opportunities for employees?
 2. Describe one of the systems that Siemens has created which provides development opportunities for employees at work
 3. How important is the appraisal system in helping to create shared understandings the objectives of the organization and personal objectives of individual employees?
 4. How effective do you think the Siemens approach to people management will be 2 in creating great results?
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
:�X��g
0 notes
homestudyhelp365-blog · 8 years ago
Text
How does Total Reward contribute to RBS’ overall strategy
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
 CONSUMER BEHAVIOR
 Case 1: Motivating through Total Reward
Introduction
The Royal Bank of' Scotland Group (RBS) is one of the largest financial services companies in the world. It provides a range of services including banking and insurance. The RBS` Group operates in Europe, the US and Asia, serving more than 36 million customer’s world-wide. It employs more than 140,000 people. Roles As a major company, RBS needs to recruit the best employees it can. RBS is a leading employer and therefore offers a range of great job opportunities. People can start their working life by joining from school or from university. There are many types of job available, for example. working in a branch of the bank, or at head office in roles like marketing or sales. Motivation What is it that makes people want to work harder than others? Some key theories are: * Taylor and 'scientific management’. This theory said that every job could be measured by the amount of work done or the number of pieces made (this is known as the 'piece rate'). Workers would work harder because they would earn more. * Herzberg and the 'two factors'. Herzberg's theory showed that certain motivation flews needed to be in place first. These were called Wed 'hygiene' Wtors, for example, a clean work place and good bade pay. Only once these were in place could other factors be brought in to motivate workers. RBS uses a number of factors to motivate its people. These include recognition for a job well done, promotion and other rewards. * Maslow and the hierarchy of needs’. This theory showed that workers had to have their basic needs, such as feeling safe and secure, met first. Only then could they move on to be motivated by other things. However, RBS believes that meeting these higher needs, for example, by recognizing achievement, will motivate employees and help the company to grow. It has put in place a number of benefits to meet these needs. Total Reward RBS has a special benefits scheme called Total Reward. At the one of the scheme is good basic pay. RBS also provides many flexible benefits in areas like health cover, pensions and childcare. It uses this as part of its strategy to motivate employees. In addition to these benefits, every employee is set targets. These are measured to see how well he or she is doing. Employees can earn a bonus if their targets are reached. There is also a profit-sharing scheme. All employees are paid a bonus of 10% if the company as a whole does well. RBS also supports community projects and charities that are people care about, for example, the NSPCC and youth charities. It does this by trebling any money the employees raise. Work-Life Balance RBS knows that it is important to have a good work-life balance. This is the tradeoff between time spent at work and spent outside of work. RBS employees have the opportunity to work more flexibly. The RBS “Your Time” programme also helps by recognising that employees may need time off work for reasons other than sickness. They may want to spend more time with their family or perhaps take a career break to go travelling.
 Conclusion
RBS knows its employees are its future and rewards and encourages them. It provides a world-class employment package of benefits for every employee, at every level. In RBS, motivation theory comes to life.
 Questions:-
 1. Name two motivating factors at RBS.
 2. Describe the differences between the theories of Taylor and Maslow.
 3. How does RBS’ Total Reward package fulfil Maslow’s higher levels o0f motivation?
 4. How does Total Reward contribute to RBS’ overall strategy?
 Case 2: Using aims and objectives to create a business strategy
 Introduction
Kellogg is the world's leading supplier of breakfast cereal. It has 39 brands and a 42% share of the UK market. Kellogg makes a range of products for the various segments of the UK's market. The market is worth 1.1 billion a year. Kellogg's success is achieved through careful planning. It sets clear aims and objectives. It then uses the strength of its brands to help it reach them. Kellogg ensures that each brand has a unique place in the minds of its customers. This is called product positioning. Developing aims Kellogg's managers set aims. These must match what consumers want. In recent years, consumers have shown that they want to lead more healthy lives. Kellogg wanted to be part of this debate. It promotes the message 'Get the Balance Right'. It also wanted to show that it corporate responsibility. This means showing that it is a company that cares for both its consumers and the environment. An aim is a broad statement of where a business wants to be. Kellogg's aim was therefore to reinforce the idea of a healthy lifestyle.
 Objectives
Once a broad aim is put in place, objectives can then be set. These should be SMART. This stands for:
• Specific:
• Measurable:
• Achievable:
• Realistic and
• Time related.
They were set in three main areas
* promoting physical activity for health
* using packaging to promote a balanced lifestyle
* using food labeling to help consumers make healthy choices. Strategy A strategy is a set of' plans designed to reach the aims set. Kellogg's strategy included helping people become active. It has worked with the Amateur Swimming Association (ASA) since 1997. The ASA's want everyone to 'enjoy swimming as part of' a healthy, lit style'. These closely match those of Kellogg. Swimming, is also a family activity and a skill for life'. Kellogg became the main sponsor of swimming in the UK, providing over 1.8 million per The link with the ASA also helped Kellogg to support active lit styles in other ways. It linked with Sustrans, which promotes sustainable transport. This led Kellogg to develop a cycling based promotion. It also encourages walking. A free pedometer given away with All Bran inspired people to walk further. Kellogg has also sponsored other walking events. Kellogg uses symbols on its packs to show healthy Guideline Daily Amounts of ingredients such as salt, sugar and fat. This helps consumers to make choices. Communication Kellogg's success in reaching its aims is due to the clear ways by which it conveys them to customers. It uses cartoon characters to advise children and parents about exercise. It has also produced leaflets. These can be obtained from its website. Internally, Kellogg uses its in-house magazine to promote the message.
 Conclusion
Kellogg knows from research that a balanced diet and regular exercise help people stay Healthy. It is communicating this message through its brands and promotions.
 Questions:-
 * Explain what is meant by a premium brand.
 * Describe the difference between an aim and an objective.
 * Outline the purpose of Kellogg's work with the ASA.
 * Using examples to support your dialogue evaluate how Kellogg communicates and discuss how this enables it to position its brand.
 Case 3: Continuous improvement within an organization
 Introduction
Leyland Trucks is part of a US company called Paccar Inc. It makes trucks under the DAF brand at Leyland, near Preston, as well as in Holland and Belgium. Leyland aims to gain a 20% market share. It has a strategy to help it reach this target. This is a set of plans linked to its aims. Sometimes a business can improve by taking a giant leap forward. Leyland Trucks improves through many small steps. This system of continuous improvement is called 'Kaizen'. Kaizen A Kaizen action is one designed to bring about improvement. Often this involves teams meeting to see where problems might lie. Lots of these small steps can lead to big improvements. A good example is Leyland's introduction of robots in its paint process. Before going ahead. It made sure that it had the views of everyone who had been involved in a previous change and learned from this. Continuous improvement is vital for Leyland to meet its targets, keep customers happy and stay competitive. Added efficiency also keeps costs down and helps to protect jobs. Setting goals Leyland sets itself targets. It uses measures to see if it is reaching its goals. These are called Key Performance Indicators (KPIs). Leyland clusters its KPIs under themes. These are:
 • On-time performance
• Productively
• Quality, using a Quality Index target
• Financial pleasures
• Stock control
• Health and safety
• Kaizen
 Information from these KPIs is charted. Managers can see from charts how close they are to targets and set new targets. Kaizen is measured through a statistical tool called Six Sigma. Culture `Culture' describes the way in which a business works. The culture at Leyland Trucks is one of continuous improvement. It is based on all being involved. Everyone is trusted to take part in the process and to contribute where they can. Its values are based on team building and training. It involves everyone in decision making and gives them responsibility and power. It encourages everyone to try out new ideas. People 'live the values' every day by sharing working in teams and celebrating success. Kaizen in action The success of Kaizen can be seen through a recent example. In May 2006, a Kaizen, event was held in the vehicle finishing part of the plant. A team of project leaders worked with other staff. All tried to spot problems and suggest solutions.
This led to more than suggest solutions. This led to more than greater efficiency in a number of areas. 200 ideas for improvement and greater efficiency in a number of areas.
 Conclusion
For Leyland Trucks, Kaizen is a key part of its success. Kaizen has helped it to achieve results across all of its KPIs. In 2006 alone, there were:
 • Multi-million pound savings from Six Sigma
• A rise in on-time delivery to 95%
• A fall in both defects on units and injuries.
 Questions:-
 1. What is Kaizen? I low is this different from a one-step leap forward?
 2. How is Kaizen expected to help Leyland Trucks to increase its market share?
 3. How does Leland Trucks measure its continuous improvement? Can you suggest KPls for another type of business organization e.g. a retailer or a leisure centre'?
 4. Why is continuous improvement most likely to be achieved in a company with a culture of trust'? Start your answer by explaining what is meant by a culture of trust.
 Case 4: Managing risk through effective. Team-based decision making
 Introduction
 RWE npower is an integrated energy company. It is the third largest supplier of electricity, through its npower brand and one of the largest electricity generators. It is part of the RWE Group, which is one of the largest European energy Utilities. Energy Companies have a responsibility to maintain supplies of energy 24/7. This means that they have to be aware of and manage risk. There is a risk involved in all business activity. Managing risk successfully means striking a balance between risk, cost and returns.  Importance RWE n power is an important contributor to the economy. It provides jobs, helps people maintain and increase their standard of living by supplying energy and invests in large capital projects. The most visible face of the business is its huge power stations but it is also involved in developing alternative forms of energy such as biomass plants and wind farms. It seeks green or sustainable solutions to problems wherever possible. Types of problems There are different types of business problems and therefore different solutions to them. • Deviation problems are where targets are not heing met. Problem solving in this case is centred on closing the gaps. • Improvement problems. Here Solutions need to address how the business can become for example more efficient or more green. • Open-ended problems where conventional solutions will not work. Solutions are generally linked to the idea of 'thinking outside the box' i.e. coming up with new and untried ideas. Engineers at RWE n power have to handle these problems all the time. In the first two cases, there are often proven techniques and solutions which can be worked out in teams. Team work brings together engineers with different skills and experience. Teamwork encourages team members to bounce ideas off each other so can be fun as well as leading to solutions have saved RWE n power millions. Creative problem-solving. This is linked to open-ended problems. New solutions mean new risks, however, and engineers need to understand these. They have to take into account possible costs and health and safety issues along with the technical aspects of the solution. Solutions must take into account the needs of the customer. For example, small defects in turbine blades in power stations are inevitable during their working life. When these are reported, managers need weigh up the various options repair, up the various options (shutdown, repair, replace etc.), the first priority is health and safety, but then they consider commercial criteria, including cost and customer needs. Graduates RWE n power employs graduate engineers straight from university. They are trained and have a good career path in the company. They are encouraged to think for themselves and develop creative solutions to problems. Some solutions can save the company millions so as its investment in graduates is worthwhile.
 Conclusion
RWE n power needs good engineers to be able to fulfill its commitment to supply energy 24/7. These engineers need to be not Just skilled at their specialism, but able to solve. Problems in a creative way.
 Questions:-
 1. What do you understand by the term, 'thinking outside the box'? Give an example of how this can be applied to engineers working for RWE n power.
 2. How does encouraging thinking outside the box help RWE n power to make improvements in the way in which it operates?
 3. Explain how encouraging engineers at RWE n power to think outside the box has led to increased motivation for these employees.
 4. Recommend wavy in which another organisation of your choice might improve its employees to think in creative ways about work. Results through encouraging its employees to think in creative ways about work-related problems.
 Case 5: Creating a high performance culture
 Introduction
 The culture of an organisation is a way of describing the typical way in which that organisation operates. It is something that is created over time by the organization and the people that work for it. Siemens is built on a high performance culture. This means that everyone share one share the same vision and, values and busts each other's contribution. Siemens is a global electronics business with a turnover of around £60 billion a year. Its global headquarters are based in Germany but has sites around the world including around 100 in the UK with its UK HQ in Berkshire. Siemens products touch all our ranging from kitchen equipment to power generation and from traffic lights to hospital scanners. HR development Siemens is committed to helping its employees to develop and fulfill themselves at work. They may want more training, more interesting jobs or just a better work-life balance. Siemens knows that to maintain and develop the excellent workforce that, it has good people management. It believes that its human resources should be actively involved (called 'engagement') in its activities. This is a key plank of Siemens' business strategy. People Excellence This is the name given to the part of the strategy that relates to people management. It consists of four main elements:
 * achieving a high performance culture
* increasing the global talent pool
* strengthening expert careers
* Siemens Leadership Excellence Programme (SLE).
 At its heart is the building of a high performance culture. Employees know that they are valued and busted and this helps to motivate them. Siemens uses a number of ways to make sure that it shows its appreciation of employees. This all helps them to feel part of a successful team and helps Siemens compete more effectively. Creating the culture The high performance culture is based on teamwork. Targets are set for the business and these are related to individual and team targets. In this way, everyone is working towards better results. As team performance improves over time, so does the business. Talent management Siemens makes sure that all of its employees, not just the high fliers, are supported to reach their potential. It matches individuals' talents with tasks. Talent management allows for:
 * Job enrichment. Where extra tasks or responsibility can make a job more rewarding and
* Job enlargement, where the scope of a job is widened and extra skills developed. Talent management is applied to the business globally as a key par! The business strategy. It is closely linked to performance management. Performance management is used to monitor progress and set objectives for employees. It allows an honest dialogue to take place so everyone knows how well they are performing and how they might improve. This feeds directly into the high performance culture.
 Conclusion
The success of an organization can be traced back to its people. Siemens demonstrates thins well. Its high performance culture supports people and helps them to reach their potential. This helps Siemens to be competitive.
 Questions:-
 1. How does Siemens seek to provide good career opportunities for employees?
 2. Describe one of the systems that Siemens has created which provides development opportunities for employees at work
 3. How important is the appraisal system in helping to create shared understandings the objectives of the organization and personal objectives of individual employees?
 4. How effective do you think the Siemens approach to people management will be 2 in creating great results?
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
�X��'g
0 notes
homestudyhelp365-blog · 8 years ago
Text
How does Siemens seek to provide good career opportunities for employees
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
 CONSUMER BEHAVIOR
 Case 1: Motivating through Total Reward
Introduction
The Royal Bank of' Scotland Group (RBS) is one of the largest financial services companies in the world. It provides a range of services including banking and insurance. The RBS` Group operates in Europe, the US and Asia, serving more than 36 million customer’s world-wide. It employs more than 140,000 people. Roles As a major company, RBS needs to recruit the best employees it can. RBS is a leading employer and therefore offers a range of great job opportunities. People can start their working life by joining from school or from university. There are many types of job available, for example. working in a branch of the bank, or at head office in roles like marketing or sales. Motivation What is it that makes people want to work harder than others? Some key theories are: * Taylor and 'scientific management’. This theory said that every job could be measured by the amount of work done or the number of pieces made (this is known as the 'piece rate'). Workers would work harder because they would earn more. * Herzberg and the 'two factors'. Herzberg's theory showed that certain motivation flews needed to be in place first. These were called Wed 'hygiene' Wtors, for example, a clean work place and good bade pay. Only once these were in place could other factors be brought in to motivate workers. RBS uses a number of factors to motivate its people. These include recognition for a job well done, promotion and other rewards. * Maslow and the hierarchy of needs’. This theory showed that workers had to have their basic needs, such as feeling safe and secure, met first. Only then could they move on to be motivated by other things. However, RBS believes that meeting these higher needs, for example, by recognizing achievement, will motivate employees and help the company to grow. It has put in place a number of benefits to meet these needs. Total Reward RBS has a special benefits scheme called Total Reward. At the one of the scheme is good basic pay. RBS also provides many flexible benefits in areas like health cover, pensions and childcare. It uses this as part of its strategy to motivate employees. In addition to these benefits, every employee is set targets. These are measured to see how well he or she is doing. Employees can earn a bonus if their targets are reached. There is also a profit-sharing scheme. All employees are paid a bonus of 10% if the company as a whole does well. RBS also supports community projects and charities that are people care about, for example, the NSPCC and youth charities. It does this by trebling any money the employees raise. Work-Life Balance RBS knows that it is important to have a good work-life balance. This is the tradeoff between time spent at work and spent outside of work. RBS employees have the opportunity to work more flexibly. The RBS “Your Time” programme also helps by recognising that employees may need time off work for reasons other than sickness. They may want to spend more time with their family or perhaps take a career break to go travelling.
 Conclusion
RBS knows its employees are its future and rewards and encourages them. It provides a world-class employment package of benefits for every employee, at every level. In RBS, motivation theory comes to life.
 Questions:-
 1. Name two motivating factors at RBS.
 2. Describe the differences between the theories of Taylor and Maslow.
 3. How does RBS’ Total Reward package fulfil Maslow’s higher levels o0f motivation?
 4. How does Total Reward contribute to RBS’ overall strategy?
 Case 2: Using aims and objectives to create a business strategy
 Introduction
Kellogg is the world's leading supplier of breakfast cereal. It has 39 brands and a 42% share of the UK market. Kellogg makes a range of products for the various segments of the UK's market. The market is worth 1.1 billion a year. Kellogg's success is achieved through careful planning. It sets clear aims and objectives. It then uses the strength of its brands to help it reach them. Kellogg ensures that each brand has a unique place in the minds of its customers. This is called product positioning. Developing aims Kellogg's managers set aims. These must match what consumers want. In recent years, consumers have shown that they want to lead more healthy lives. Kellogg wanted to be part of this debate. It promotes the message 'Get the Balance Right'. It also wanted to show that it corporate responsibility. This means showing that it is a company that cares for both its consumers and the environment. An aim is a broad statement of where a business wants to be. Kellogg's aim was therefore to reinforce the idea of a healthy lifestyle.
 Objectives
Once a broad aim is put in place, objectives can then be set. These should be SMART. This stands for:
• Specific:
• Measurable:
• Achievable:
• Realistic and
• Time related.
They were set in three main areas
* promoting physical activity for health
* using packaging to promote a balanced lifestyle
* using food labeling to help consumers make healthy choices. Strategy A strategy is a set of' plans designed to reach the aims set. Kellogg's strategy included helping people become active. It has worked with the Amateur Swimming Association (ASA) since 1997. The ASA's want everyone to 'enjoy swimming as part of' a healthy, lit style'. These closely match those of Kellogg. Swimming, is also a family activity and a skill for life'. Kellogg became the main sponsor of swimming in the UK, providing over 1.8 million per The link with the ASA also helped Kellogg to support active lit styles in other ways. It linked with Sustrans, which promotes sustainable transport. This led Kellogg to develop a cycling based promotion. It also encourages walking. A free pedometer given away with All Bran inspired people to walk further. Kellogg has also sponsored other walking events. Kellogg uses symbols on its packs to show healthy Guideline Daily Amounts of ingredients such as salt, sugar and fat. This helps consumers to make choices. Communication Kellogg's success in reaching its aims is due to the clear ways by which it conveys them to customers. It uses cartoon characters to advise children and parents about exercise. It has also produced leaflets. These can be obtained from its website. Internally, Kellogg uses its in-house magazine to promote the message.
 Conclusion
Kellogg knows from research that a balanced diet and regular exercise help people stay Healthy. It is communicating this message through its brands and promotions.
 Questions:-
 * Explain what is meant by a premium brand.
 * Describe the difference between an aim and an objective.
 * Outline the purpose of Kellogg's work with the ASA.
 * Using examples to support your dialogue evaluate how Kellogg communicates and discuss how this enables it to position its brand.
 Case 3: Continuous improvement within an organization
 Introduction
Leyland Trucks is part of a US company called Paccar Inc. It makes trucks under the DAF brand at Leyland, near Preston, as well as in Holland and Belgium. Leyland aims to gain a 20% market share. It has a strategy to help it reach this target. This is a set of plans linked to its aims. Sometimes a business can improve by taking a giant leap forward. Leyland Trucks improves through many small steps. This system of continuous improvement is called 'Kaizen'. Kaizen A Kaizen action is one designed to bring about improvement. Often this involves teams meeting to see where problems might lie. Lots of these small steps can lead to big improvements. A good example is Leyland's introduction of robots in its paint process. Before going ahead. It made sure that it had the views of everyone who had been involved in a previous change and learned from this. Continuous improvement is vital for Leyland to meet its targets, keep customers happy and stay competitive. Added efficiency also keeps costs down and helps to protect jobs. Setting goals Leyland sets itself targets. It uses measures to see if it is reaching its goals. These are called Key Performance Indicators (KPIs). Leyland clusters its KPIs under themes. These are:
 • On-time performance
• Productively
• Quality, using a Quality Index target
• Financial pleasures
• Stock control
• Health and safety
• Kaizen
 Information from these KPIs is charted. Managers can see from charts how close they are to targets and set new targets. Kaizen is measured through a statistical tool called Six Sigma. Culture `Culture' describes the way in which a business works. The culture at Leyland Trucks is one of continuous improvement. It is based on all being involved. Everyone is trusted to take part in the process and to contribute where they can. Its values are based on team building and training. It involves everyone in decision making and gives them responsibility and power. It encourages everyone to try out new ideas. People 'live the values' every day by sharing working in teams and celebrating success. Kaizen in action The success of Kaizen can be seen through a recent example. In May 2006, a Kaizen, event was held in the vehicle finishing part of the plant. A team of project leaders worked with other staff. All tried to spot problems and suggest solutions.
This led to more than suggest solutions. This led to more than greater efficiency in a number of areas. 200 ideas for improvement and greater efficiency in a number of areas.
 Conclusion
For Leyland Trucks, Kaizen is a key part of its success. Kaizen has helped it to achieve results across all of its KPIs. In 2006 alone, there were:
 • Multi-million pound savings from Six Sigma
• A rise in on-time delivery to 95%
• A fall in both defects on units and injuries.
 Questions:-
 1. What is Kaizen? I low is this different from a one-step leap forward?
 2. How is Kaizen expected to help Leyland Trucks to increase its market share?
 3. How does Leland Trucks measure its continuous improvement? Can you suggest KPls for another type of business organization e.g. a retailer or a leisure centre'?
 4. Why is continuous improvement most likely to be achieved in a company with a culture of trust'? Start your answer by explaining what is meant by a culture of trust.
 Case 4: Managing risk through effective. Team-based decision making
 Introduction
 RWE npower is an integrated energy company. It is the third largest supplier of electricity, through its npower brand and one of the largest electricity generators. It is part of the RWE Group, which is one of the largest European energy Utilities. Energy Companies have a responsibility to maintain supplies of energy 24/7. This means that they have to be aware of and manage risk. There is a risk involved in all business activity. Managing risk successfully means striking a balance between risk, cost and returns.  Importance RWE n power is an important contributor to the economy. It provides jobs, helps people maintain and increase their standard of living by supplying energy and invests in large capital projects. The most visible face of the business is its huge power stations but it is also involved in developing alternative forms of energy such as biomass plants and wind farms. It seeks green or sustainable solutions to problems wherever possible. Types of problems There are different types of business problems and therefore different solutions to them. • Deviation problems are where targets are not heing met. Problem solving in this case is centred on closing the gaps. • Improvement problems. Here Solutions need to address how the business can become for example more efficient or more green. • Open-ended problems where conventional solutions will not work. Solutions are generally linked to the idea of 'thinking outside the box' i.e. coming up with new and untried ideas. Engineers at RWE n power have to handle these problems all the time. In the first two cases, there are often proven techniques and solutions which can be worked out in teams. Team work brings together engineers with different skills and experience. Teamwork encourages team members to bounce ideas off each other so can be fun as well as leading to solutions have saved RWE n power millions. Creative problem-solving. This is linked to open-ended problems. New solutions mean new risks, however, and engineers need to understand these. They have to take into account possible costs and health and safety issues along with the technical aspects of the solution. Solutions must take into account the needs of the customer. For example, small defects in turbine blades in power stations are inevitable during their working life. When these are reported, managers need weigh up the various options repair, up the various options (shutdown, repair, replace etc.), the first priority is health and safety, but then they consider commercial criteria, including cost and customer needs. Graduates RWE n power employs graduate engineers straight from university. They are trained and have a good career path in the company. They are encouraged to think for themselves and develop creative solutions to problems. Some solutions can save the company millions so as its investment in graduates is worthwhile.
 Conclusion
RWE n power needs good engineers to be able to fulfill its commitment to supply energy 24/7. These engineers need to be not Just skilled at their specialism, but able to solve. Problems in a creative way.
 Questions:-
 1. What do you understand by the term, 'thinking outside the box'? Give an example of how this can be applied to engineers working for RWE n power.
 2. How does encouraging thinking outside the box help RWE n power to make improvements in the way in which it operates?
 3. Explain how encouraging engineers at RWE n power to think outside the box has led to increased motivation for these employees.
 4. Recommend wavy in which another organisation of your choice might improve its employees to think in creative ways about work. Results through encouraging its employees to think in creative ways about work-related problems.
 Case 5: Creating a high performance culture
 Introduction
 The culture of an organisation is a way of describing the typical way in which that organisation operates. It is something that is created over time by the organization and the people that work for it. Siemens is built on a high performance culture. This means that everyone share one share the same vision and, values and busts each other's contribution. Siemens is a global electronics business with a turnover of around £60 billion a year. Its global headquarters are based in Germany but has sites around the world including around 100 in the UK with its UK HQ in Berkshire. Siemens products touch all our ranging from kitchen equipment to power generation and from traffic lights to hospital scanners. HR development Siemens is committed to helping its employees to develop and fulfill themselves at work. They may want more training, more interesting jobs or just a better work-life balance. Siemens knows that to maintain and develop the excellent workforce that, it has good people management. It believes that its human resources should be actively involved (called 'engagement') in its activities. This is a key plank of Siemens' business strategy. People Excellence This is the name given to the part of the strategy that relates to people management. It consists of four main elements:
 * achieving a high performance culture
* increasing the global talent pool
* strengthening expert careers
* Siemens Leadership Excellence Programme (SLE).
 At its heart is the building of a high performance culture. Employees know that they are valued and busted and this helps to motivate them. Siemens uses a number of ways to make sure that it shows its appreciation of employees. This all helps them to feel part of a successful team and helps Siemens compete more effectively. Creating the culture The high performance culture is based on teamwork. Targets are set for the business and these are related to individual and team targets. In this way, everyone is working towards better results. As team performance improves over time, so does the business. Talent management Siemens makes sure that all of its employees, not just the high fliers, are supported to reach their potential. It matches individuals' talents with tasks. Talent management allows for:
 * Job enrichment. Where extra tasks or responsibility can make a job more rewarding and
* Job enlargement, where the scope of a job is widened and extra skills developed. Talent management is applied to the business globally as a key par! The business strategy. It is closely linked to performance management. Performance management is used to monitor progress and set objectives for employees. It allows an honest dialogue to take place so everyone knows how well they are performing and how they might improve. This feeds directly into the high performance culture.
 Conclusion
The success of an organization can be traced back to its people. Siemens demonstrates thins well. Its high performance culture supports people and helps them to reach their potential. This helps Siemens to be competitive.
 Questions:-
 1. How does Siemens seek to provide good career opportunities for employees?
 2. Describe one of the systems that Siemens has created which provides development opportunities for employees at work
 3. How important is the appraisal system in helping to create shared understandings the objectives of the organization and personal objectives of individual employees?
 4. How effective do you think the Siemens approach to people management will be 2 in creating great results?
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
0 notes
homestudyhelp365-blog · 8 years ago
Text
How does RBS’ Total Reward package fulfil Maslow’s higher levels o0f motivation
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Project Report and Thesis contact
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 CONSUMER BEHAVIOR
 Case 1: Motivating through Total Reward
Introduction
The Royal Bank of' Scotland Group (RBS) is one of the largest financial services companies in the world. It provides a range of services including banking and insurance. The RBS` Group operates in Europe, the US and Asia, serving more than 36 million customer’s world-wide. It employs more than 140,000 people. Roles As a major company, RBS needs to recruit the best employees it can. RBS is a leading employer and therefore offers a range of great job opportunities. People can start their working life by joining from school or from university. There are many types of job available, for example. working in a branch of the bank, or at head office in roles like marketing or sales. Motivation What is it that makes people want to work harder than others? Some key theories are: * Taylor and 'scientific management’. This theory said that every job could be measured by the amount of work done or the number of pieces made (this is known as the 'piece rate'). Workers would work harder because they would earn more. * Herzberg and the 'two factors'. Herzberg's theory showed that certain motivation flews needed to be in place first. These were called Wed 'hygiene' Wtors, for example, a clean work place and good bade pay. Only once these were in place could other factors be brought in to motivate workers. RBS uses a number of factors to motivate its people. These include recognition for a job well done, promotion and other rewards. * Maslow and the hierarchy of needs’. This theory showed that workers had to have their basic needs, such as feeling safe and secure, met first. Only then could they move on to be motivated by other things. However, RBS believes that meeting these higher needs, for example, by recognizing achievement, will motivate employees and help the company to grow. It has put in place a number of benefits to meet these needs. Total Reward RBS has a special benefits scheme called Total Reward. At the one of the scheme is good basic pay. RBS also provides many flexible benefits in areas like health cover, pensions and childcare. It uses this as part of its strategy to motivate employees. In addition to these benefits, every employee is set targets. These are measured to see how well he or she is doing. Employees can earn a bonus if their targets are reached. There is also a profit-sharing scheme. All employees are paid a bonus of 10% if the company as a whole does well. RBS also supports community projects and charities that are people care about, for example, the NSPCC and youth charities. It does this by trebling any money the employees raise. Work-Life Balance RBS knows that it is important to have a good work-life balance. This is the tradeoff between time spent at work and spent outside of work. RBS employees have the opportunity to work more flexibly. The RBS “Your Time” programme also helps by recognising that employees may need time off work for reasons other than sickness. They may want to spend more time with their family or perhaps take a career break to go travelling.
 Conclusion
RBS knows its employees are its future and rewards and encourages them. It provides a world-class employment package of benefits for every employee, at every level. In RBS, motivation theory comes to life.
 Questions:-
 1. Name two motivating factors at RBS.
 2. Describe the differences between the theories of Taylor and Maslow.
 3. How does RBS’ Total Reward package fulfil Maslow’s higher levels o0f motivation?
 4. How does Total Reward contribute to RBS’ overall strategy?
 Case 2: Using aims and objectives to create a business strategy
 Introduction
Kellogg is the world's leading supplier of breakfast cereal. It has 39 brands and a 42% share of the UK market. Kellogg makes a range of products for the various segments of the UK's market. The market is worth 1.1 billion a year. Kellogg's success is achieved through careful planning. It sets clear aims and objectives. It then uses the strength of its brands to help it reach them. Kellogg ensures that each brand has a unique place in the minds of its customers. This is called product positioning. Developing aims Kellogg's managers set aims. These must match what consumers want. In recent years, consumers have shown that they want to lead more healthy lives. Kellogg wanted to be part of this debate. It promotes the message 'Get the Balance Right'. It also wanted to show that it corporate responsibility. This means showing that it is a company that cares for both its consumers and the environment. An aim is a broad statement of where a business wants to be. Kellogg's aim was therefore to reinforce the idea of a healthy lifestyle.
 Objectives
Once a broad aim is put in place, objectives can then be set. These should be SMART. This stands for:
• Specific:
• Measurable:
• Achievable:
• Realistic and
• Time related.
They were set in three main areas
* promoting physical activity for health
* using packaging to promote a balanced lifestyle
* using food labeling to help consumers make healthy choices. Strategy A strategy is a set of' plans designed to reach the aims set. Kellogg's strategy included helping people become active. It has worked with the Amateur Swimming Association (ASA) since 1997. The ASA's want everyone to 'enjoy swimming as part of' a healthy, lit style'. These closely match those of Kellogg. Swimming, is also a family activity and a skill for life'. Kellogg became the main sponsor of swimming in the UK, providing over 1.8 million per The link with the ASA also helped Kellogg to support active lit styles in other ways. It linked with Sustrans, which promotes sustainable transport. This led Kellogg to develop a cycling based promotion. It also encourages walking. A free pedometer given away with All Bran inspired people to walk further. Kellogg has also sponsored other walking events. Kellogg uses symbols on its packs to show healthy Guideline Daily Amounts of ingredients such as salt, sugar and fat. This helps consumers to make choices. Communication Kellogg's success in reaching its aims is due to the clear ways by which it conveys them to customers. It uses cartoon characters to advise children and parents about exercise. It has also produced leaflets. These can be obtained from its website. Internally, Kellogg uses its in-house magazine to promote the message.
 Conclusion
Kellogg knows from research that a balanced diet and regular exercise help people stay Healthy. It is communicating this message through its brands and promotions.
 Questions:-
 * Explain what is meant by a premium brand.
 * Describe the difference between an aim and an objective.
 * Outline the purpose of Kellogg's work with the ASA.
 * Using examples to support your dialogue evaluate how Kellogg communicates and discuss how this enables it to position its brand.
 Case 3: Continuous improvement within an organization
 Introduction
Leyland Trucks is part of a US company called Paccar Inc. It makes trucks under the DAF brand at Leyland, near Preston, as well as in Holland and Belgium. Leyland aims to gain a 20% market share. It has a strategy to help it reach this target. This is a set of plans linked to its aims. Sometimes a business can improve by taking a giant leap forward. Leyland Trucks improves through many small steps. This system of continuous improvement is called 'Kaizen'. Kaizen A Kaizen action is one designed to bring about improvement. Often this involves teams meeting to see where problems might lie. Lots of these small steps can lead to big improvements. A good example is Leyland's introduction of robots in its paint process. Before going ahead. It made sure that it had the views of everyone who had been involved in a previous change and learned from this. Continuous improvement is vital for Leyland to meet its targets, keep customers happy and stay competitive. Added efficiency also keeps costs down and helps to protect jobs. Setting goals Leyland sets itself targets. It uses measures to see if it is reaching its goals. These are called Key Performance Indicators (KPIs). Leyland clusters its KPIs under themes. These are:
 • On-time performance
• Productively
• Quality, using a Quality Index target
• Financial pleasures
• Stock control
• Health and safety
• Kaizen
 Information from these KPIs is charted. Managers can see from charts how close they are to targets and set new targets. Kaizen is measured through a statistical tool called Six Sigma. Culture `Culture' describes the way in which a business works. The culture at Leyland Trucks is one of continuous improvement. It is based on all being involved. Everyone is trusted to take part in the process and to contribute where they can. Its values are based on team building and training. It involves everyone in decision making and gives them responsibility and power. It encourages everyone to try out new ideas. People 'live the values' every day by sharing working in teams and celebrating success. Kaizen in action The success of Kaizen can be seen through a recent example. In May 2006, a Kaizen, event was held in the vehicle finishing part of the plant. A team of project leaders worked with other staff. All tried to spot problems and suggest solutions.
This led to more than suggest solutions. This led to more than greater efficiency in a number of areas. 200 ideas for improvement and greater efficiency in a number of areas.
 Conclusion
For Leyland Trucks, Kaizen is a key part of its success. Kaizen has helped it to achieve results across all of its KPIs. In 2006 alone, there were:
 • Multi-million pound savings from Six Sigma
• A rise in on-time delivery to 95%
• A fall in both defects on units and injuries.
 Questions:-
 1. What is Kaizen? I low is this different from a one-step leap forward?
 2. How is Kaizen expected to help Leyland Trucks to increase its market share?
 3. How does Leland Trucks measure its continuous improvement? Can you suggest KPls for another type of business organization e.g. a retailer or a leisure centre'?
 4. Why is continuous improvement most likely to be achieved in a company with a culture of trust'? Start your answer by explaining what is meant by a culture of trust.
 Case 4: Managing risk through effective. Team-based decision making
 Introduction
 RWE npower is an integrated energy company. It is the third largest supplier of electricity, through its npower brand and one of the largest electricity generators. It is part of the RWE Group, which is one of the largest European energy Utilities. Energy Companies have a responsibility to maintain supplies of energy 24/7. This means that they have to be aware of and manage risk. There is a risk involved in all business activity. Managing risk successfully means striking a balance between risk, cost and returns.  Importance RWE n power is an important contributor to the economy. It provides jobs, helps people maintain and increase their standard of living by supplying energy and invests in large capital projects. The most visible face of the business is its huge power stations but it is also involved in developing alternative forms of energy such as biomass plants and wind farms. It seeks green or sustainable solutions to problems wherever possible. Types of problems There are different types of business problems and therefore different solutions to them. • Deviation problems are where targets are not heing met. Problem solving in this case is centred on closing the gaps. • Improvement problems. Here Solutions need to address how the business can become for example more efficient or more green. • Open-ended problems where conventional solutions will not work. Solutions are generally linked to the idea of 'thinking outside the box' i.e. coming up with new and untried ideas. Engineers at RWE n power have to handle these problems all the time. In the first two cases, there are often proven techniques and solutions which can be worked out in teams. Team work brings together engineers with different skills and experience. Teamwork encourages team members to bounce ideas off each other so can be fun as well as leading to solutions have saved RWE n power millions. Creative problem-solving. This is linked to open-ended problems. New solutions mean new risks, however, and engineers need to understand these. They have to take into account possible costs and health and safety issues along with the technical aspects of the solution. Solutions must take into account the needs of the customer. For example, small defects in turbine blades in power stations are inevitable during their working life. When these are reported, managers need weigh up the various options repair, up the various options (shutdown, repair, replace etc.), the first priority is health and safety, but then they consider commercial criteria, including cost and customer needs. Graduates RWE n power employs graduate engineers straight from university. They are trained and have a good career path in the company. They are encouraged to think for themselves and develop creative solutions to problems. Some solutions can save the company millions so as its investment in graduates is worthwhile.
 Conclusion
RWE n power needs good engineers to be able to fulfill its commitment to supply energy 24/7. These engineers need to be not Just skilled at their specialism, but able to solve. Problems in a creative way.
 Questions:-
 1. What do you understand by the term, 'thinking outside the box'? Give an example of how this can be applied to engineers working for RWE n power.
 2. How does encouraging thinking outside the box help RWE n power to make improvements in the way in which it operates?
 3. Explain how encouraging engineers at RWE n power to think outside the box has led to increased motivation for these employees.
 4. Recommend wavy in which another organisation of your choice might improve its employees to think in creative ways about work. Results through encouraging its employees to think in creative ways about work-related problems.
 Case 5: Creating a high performance culture
 Introduction
 The culture of an organisation is a way of describing the typical way in which that organisation operates. It is something that is created over time by the organization and the people that work for it. Siemens is built on a high performance culture. This means that everyone share one share the same vision and, values and busts each other's contribution. Siemens is a global electronics business with a turnover of around £60 billion a year. Its global headquarters are based in Germany but has sites around the world including around 100 in the UK with its UK HQ in Berkshire. Siemens products touch all our ranging from kitchen equipment to power generation and from traffic lights to hospital scanners. HR development Siemens is committed to helping its employees to develop and fulfill themselves at work. They may want more training, more interesting jobs or just a better work-life balance. Siemens knows that to maintain and develop the excellent workforce that, it has good people management. It believes that its human resources should be actively involved (called 'engagement') in its activities. This is a key plank of Siemens' business strategy. People Excellence This is the name given to the part of the strategy that relates to people management. It consists of four main elements:
 * achieving a high performance culture
* increasing the global talent pool
* strengthening expert careers
* Siemens Leadership Excellence Programme (SLE).
 At its heart is the building of a high performance culture. Employees know that they are valued and busted and this helps to motivate them. Siemens uses a number of ways to make sure that it shows its appreciation of employees. This all helps them to feel part of a successful team and helps Siemens compete more effectively. Creating the culture The high performance culture is based on teamwork. Targets are set for the business and these are related to individual and team targets. In this way, everyone is working towards better results. As team performance improves over time, so does the business. Talent management Siemens makes sure that all of its employees, not just the high fliers, are supported to reach their potential. It matches individuals' talents with tasks. Talent management allows for:
 * Job enrichment. Where extra tasks or responsibility can make a job more rewarding and
* Job enlargement, where the scope of a job is widened and extra skills developed. Talent management is applied to the business globally as a key par! The business strategy. It is closely linked to performance management. Performance management is used to monitor progress and set objectives for employees. It allows an honest dialogue to take place so everyone knows how well they are performing and how they might improve. This feeds directly into the high performance culture.
 Conclusion
The success of an organization can be traced back to its people. Siemens demonstrates thins well. Its high performance culture supports people and helps them to reach their potential. This helps Siemens to be competitive.
 Questions:-
 1. How does Siemens seek to provide good career opportunities for employees?
 2. Describe one of the systems that Siemens has created which provides development opportunities for employees at work
 3. How important is the appraisal system in helping to create shared understandings the objectives of the organization and personal objectives of individual employees?
 4. How effective do you think the Siemens approach to people management will be 2 in creating great results?
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
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0 notes
homestudyhelp365-blog · 8 years ago
Text
How does Leland Trucks measure its continuous improvement Can you suggest KPls for another type of business organization e.g. a retailer or a leisure centre'
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
 CONSUMER BEHAVIOR
 Case 1: Motivating through Total Reward
Introduction
The Royal Bank of' Scotland Group (RBS) is one of the largest financial services companies in the world. It provides a range of services including banking and insurance. The RBS` Group operates in Europe, the US and Asia, serving more than 36 million customer’s world-wide. It employs more than 140,000 people. Roles As a major company, RBS needs to recruit the best employees it can. RBS is a leading employer and therefore offers a range of great job opportunities. People can start their working life by joining from school or from university. There are many types of job available, for example. working in a branch of the bank, or at head office in roles like marketing or sales. Motivation What is it that makes people want to work harder than others? Some key theories are: * Taylor and 'scientific management’. This theory said that every job could be measured by the amount of work done or the number of pieces made (this is known as the 'piece rate'). Workers would work harder because they would earn more. * Herzberg and the 'two factors'. Herzberg's theory showed that certain motivation flews needed to be in place first. These were called Wed 'hygiene' Wtors, for example, a clean work place and good bade pay. Only once these were in place could other factors be brought in to motivate workers. RBS uses a number of factors to motivate its people. These include recognition for a job well done, promotion and other rewards. * Maslow and the hierarchy of needs’. This theory showed that workers had to have their basic needs, such as feeling safe and secure, met first. Only then could they move on to be motivated by other things. However, RBS believes that meeting these higher needs, for example, by recognizing achievement, will motivate employees and help the company to grow. It has put in place a number of benefits to meet these needs. Total Reward RBS has a special benefits scheme called Total Reward. At the one of the scheme is good basic pay. RBS also provides many flexible benefits in areas like health cover, pensions and childcare. It uses this as part of its strategy to motivate employees. In addition to these benefits, every employee is set targets. These are measured to see how well he or she is doing. Employees can earn a bonus if their targets are reached. There is also a profit-sharing scheme. All employees are paid a bonus of 10% if the company as a whole does well. RBS also supports community projects and charities that are people care about, for example, the NSPCC and youth charities. It does this by trebling any money the employees raise. Work-Life Balance RBS knows that it is important to have a good work-life balance. This is the tradeoff between time spent at work and spent outside of work. RBS employees have the opportunity to work more flexibly. The RBS “Your Time” programme also helps by recognising that employees may need time off work for reasons other than sickness. They may want to spend more time with their family or perhaps take a career break to go travelling.
 Conclusion
RBS knows its employees are its future and rewards and encourages them. It provides a world-class employment package of benefits for every employee, at every level. In RBS, motivation theory comes to life.
 Questions:-
 1. Name two motivating factors at RBS.
 2. Describe the differences between the theories of Taylor and Maslow.
 3. How does RBS’ Total Reward package fulfil Maslow’s higher levels o0f motivation?
 4. How does Total Reward contribute to RBS’ overall strategy?
 Case 2: Using aims and objectives to create a business strategy
 Introduction
Kellogg is the world's leading supplier of breakfast cereal. It has 39 brands and a 42% share of the UK market. Kellogg makes a range of products for the various segments of the UK's market. The market is worth 1.1 billion a year. Kellogg's success is achieved through careful planning. It sets clear aims and objectives. It then uses the strength of its brands to help it reach them. Kellogg ensures that each brand has a unique place in the minds of its customers. This is called product positioning. Developing aims Kellogg's managers set aims. These must match what consumers want. In recent years, consumers have shown that they want to lead more healthy lives. Kellogg wanted to be part of this debate. It promotes the message 'Get the Balance Right'. It also wanted to show that it corporate responsibility. This means showing that it is a company that cares for both its consumers and the environment. An aim is a broad statement of where a business wants to be. Kellogg's aim was therefore to reinforce the idea of a healthy lifestyle.
 Objectives
Once a broad aim is put in place, objectives can then be set. These should be SMART. This stands for:
• Specific:
• Measurable:
• Achievable:
• Realistic and
• Time related.
They were set in three main areas
* promoting physical activity for health
* using packaging to promote a balanced lifestyle
* using food labeling to help consumers make healthy choices. Strategy A strategy is a set of' plans designed to reach the aims set. Kellogg's strategy included helping people become active. It has worked with the Amateur Swimming Association (ASA) since 1997. The ASA's want everyone to 'enjoy swimming as part of' a healthy, lit style'. These closely match those of Kellogg. Swimming, is also a family activity and a skill for life'. Kellogg became the main sponsor of swimming in the UK, providing over 1.8 million per The link with the ASA also helped Kellogg to support active lit styles in other ways. It linked with Sustrans, which promotes sustainable transport. This led Kellogg to develop a cycling based promotion. It also encourages walking. A free pedometer given away with All Bran inspired people to walk further. Kellogg has also sponsored other walking events. Kellogg uses symbols on its packs to show healthy Guideline Daily Amounts of ingredients such as salt, sugar and fat. This helps consumers to make choices. Communication Kellogg's success in reaching its aims is due to the clear ways by which it conveys them to customers. It uses cartoon characters to advise children and parents about exercise. It has also produced leaflets. These can be obtained from its website. Internally, Kellogg uses its in-house magazine to promote the message.
 Conclusion
Kellogg knows from research that a balanced diet and regular exercise help people stay Healthy. It is communicating this message through its brands and promotions.
 Questions:-
 * Explain what is meant by a premium brand.
 * Describe the difference between an aim and an objective.
 * Outline the purpose of Kellogg's work with the ASA.
 * Using examples to support your dialogue evaluate how Kellogg communicates and discuss how this enables it to position its brand.
 Case 3: Continuous improvement within an organization
 Introduction
Leyland Trucks is part of a US company called Paccar Inc. It makes trucks under the DAF brand at Leyland, near Preston, as well as in Holland and Belgium. Leyland aims to gain a 20% market share. It has a strategy to help it reach this target. This is a set of plans linked to its aims. Sometimes a business can improve by taking a giant leap forward. Leyland Trucks improves through many small steps. This system of continuous improvement is called 'Kaizen'. Kaizen A Kaizen action is one designed to bring about improvement. Often this involves teams meeting to see where problems might lie. Lots of these small steps can lead to big improvements. A good example is Leyland's introduction of robots in its paint process. Before going ahead. It made sure that it had the views of everyone who had been involved in a previous change and learned from this. Continuous improvement is vital for Leyland to meet its targets, keep customers happy and stay competitive. Added efficiency also keeps costs down and helps to protect jobs. Setting goals Leyland sets itself targets. It uses measures to see if it is reaching its goals. These are called Key Performance Indicators (KPIs). Leyland clusters its KPIs under themes. These are:
 • On-time performance
• Productively
• Quality, using a Quality Index target
• Financial pleasures
• Stock control
• Health and safety
• Kaizen
 Information from these KPIs is charted. Managers can see from charts how close they are to targets and set new targets. Kaizen is measured through a statistical tool called Six Sigma. Culture `Culture' describes the way in which a business works. The culture at Leyland Trucks is one of continuous improvement. It is based on all being involved. Everyone is trusted to take part in the process and to contribute where they can. Its values are based on team building and training. It involves everyone in decision making and gives them responsibility and power. It encourages everyone to try out new ideas. People 'live the values' every day by sharing working in teams and celebrating success. Kaizen in action The success of Kaizen can be seen through a recent example. In May 2006, a Kaizen, event was held in the vehicle finishing part of the plant. A team of project leaders worked with other staff. All tried to spot problems and suggest solutions.
This led to more than suggest solutions. This led to more than greater efficiency in a number of areas. 200 ideas for improvement and greater efficiency in a number of areas.
 Conclusion
For Leyland Trucks, Kaizen is a key part of its success. Kaizen has helped it to achieve results across all of its KPIs. In 2006 alone, there were:
 • Multi-million pound savings from Six Sigma
• A rise in on-time delivery to 95%
• A fall in both defects on units and injuries.
 Questions:-
 1. What is Kaizen? I low is this different from a one-step leap forward?
 2. How is Kaizen expected to help Leyland Trucks to increase its market share?
 3. How does Leland Trucks measure its continuous improvement? Can you suggest KPls for another type of business organization e.g. a retailer or a leisure centre'?
 4. Why is continuous improvement most likely to be achieved in a company with a culture of trust'? Start your answer by explaining what is meant by a culture of trust.
 Case 4: Managing risk through effective. Team-based decision making
 Introduction
 RWE npower is an integrated energy company. It is the third largest supplier of electricity, through its npower brand and one of the largest electricity generators. It is part of the RWE Group, which is one of the largest European energy Utilities. Energy Companies have a responsibility to maintain supplies of energy 24/7. This means that they have to be aware of and manage risk. There is a risk involved in all business activity. Managing risk successfully means striking a balance between risk, cost and returns.  Importance RWE n power is an important contributor to the economy. It provides jobs, helps people maintain and increase their standard of living by supplying energy and invests in large capital projects. The most visible face of the business is its huge power stations but it is also involved in developing alternative forms of energy such as biomass plants and wind farms. It seeks green or sustainable solutions to problems wherever possible. Types of problems There are different types of business problems and therefore different solutions to them. • Deviation problems are where targets are not heing met. Problem solving in this case is centred on closing the gaps. • Improvement problems. Here Solutions need to address how the business can become for example more efficient or more green. • Open-ended problems where conventional solutions will not work. Solutions are generally linked to the idea of 'thinking outside the box' i.e. coming up with new and untried ideas. Engineers at RWE n power have to handle these problems all the time. In the first two cases, there are often proven techniques and solutions which can be worked out in teams. Team work brings together engineers with different skills and experience. Teamwork encourages team members to bounce ideas off each other so can be fun as well as leading to solutions have saved RWE n power millions. Creative problem-solving. This is linked to open-ended problems. New solutions mean new risks, however, and engineers need to understand these. They have to take into account possible costs and health and safety issues along with the technical aspects of the solution. Solutions must take into account the needs of the customer. For example, small defects in turbine blades in power stations are inevitable during their working life. When these are reported, managers need weigh up the various options repair, up the various options (shutdown, repair, replace etc.), the first priority is health and safety, but then they consider commercial criteria, including cost and customer needs. Graduates RWE n power employs graduate engineers straight from university. They are trained and have a good career path in the company. They are encouraged to think for themselves and develop creative solutions to problems. Some solutions can save the company millions so as its investment in graduates is worthwhile.
 Conclusion
RWE n power needs good engineers to be able to fulfill its commitment to supply energy 24/7. These engineers need to be not Just skilled at their specialism, but able to solve. Problems in a creative way.
 Questions:-
 1. What do you understand by the term, 'thinking outside the box'? Give an example of how this can be applied to engineers working for RWE n power.
 2. How does encouraging thinking outside the box help RWE n power to make improvements in the way in which it operates?
 3. Explain how encouraging engineers at RWE n power to think outside the box has led to increased motivation for these employees.
 4. Recommend wavy in which another organisation of your choice might improve its employees to think in creative ways about work. Results through encouraging its employees to think in creative ways about work-related problems.
 Case 5: Creating a high performance culture
 Introduction
 The culture of an organisation is a way of describing the typical way in which that organisation operates. It is something that is created over time by the organization and the people that work for it. Siemens is built on a high performance culture. This means that everyone share one share the same vision and, values and busts each other's contribution. Siemens is a global electronics business with a turnover of around £60 billion a year. Its global headquarters are based in Germany but has sites around the world including around 100 in the UK with its UK HQ in Berkshire. Siemens products touch all our ranging from kitchen equipment to power generation and from traffic lights to hospital scanners. HR development Siemens is committed to helping its employees to develop and fulfill themselves at work. They may want more training, more interesting jobs or just a better work-life balance. Siemens knows that to maintain and develop the excellent workforce that, it has good people management. It believes that its human resources should be actively involved (called 'engagement') in its activities. This is a key plank of Siemens' business strategy. People Excellence This is the name given to the part of the strategy that relates to people management. It consists of four main elements:
 * achieving a high performance culture
* increasing the global talent pool
* strengthening expert careers
* Siemens Leadership Excellence Programme (SLE).
 At its heart is the building of a high performance culture. Employees know that they are valued and busted and this helps to motivate them. Siemens uses a number of ways to make sure that it shows its appreciation of employees. This all helps them to feel part of a successful team and helps Siemens compete more effectively. Creating the culture The high performance culture is based on teamwork. Targets are set for the business and these are related to individual and team targets. In this way, everyone is working towards better results. As team performance improves over time, so does the business. Talent management Siemens makes sure that all of its employees, not just the high fliers, are supported to reach their potential. It matches individuals' talents with tasks. Talent management allows for:
 * Job enrichment. Where extra tasks or responsibility can make a job more rewarding and
* Job enlargement, where the scope of a job is widened and extra skills developed. Talent management is applied to the business globally as a key par! The business strategy. It is closely linked to performance management. Performance management is used to monitor progress and set objectives for employees. It allows an honest dialogue to take place so everyone knows how well they are performing and how they might improve. This feeds directly into the high performance culture.
 Conclusion
The success of an organization can be traced back to its people. Siemens demonstrates thins well. Its high performance culture supports people and helps them to reach their potential. This helps Siemens to be competitive.
 Questions:-
 1. How does Siemens seek to provide good career opportunities for employees?
 2. Describe one of the systems that Siemens has created which provides development opportunities for employees at work
 3. How important is the appraisal system in helping to create shared understandings the objectives of the organization and personal objectives of individual employees?
 4. How effective do you think the Siemens approach to people management will be 2 in creating great results?
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
u
0 notes
homestudyhelp365-blog · 8 years ago
Text
How does in creating the responsive supply chain - suggests four broad generic supply chains strategies dependent upon the combination of supply OR demand conditions for each product
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
 LOGISTICS & SUPPLY CHAIN
 1. Explain the competitive advantages in brief and the three “Cs” i.e. customer, company and competitors with the help of diagram.
 2. Explain in supply chain how these ‘4Rs’ of responsiveness, reliability, resilience and relationships are important in the market.
 3. Describe how customer service is important in logistics management.
 4. How in supply chain the approach to service segmentation are suggested explainthem in step Process.
 5. Define all the given terms:- a. Quadrant 1: Seek cost reductions
b. Quadrant 2: Provide high availability
c. Quadrant 3: Review
d. Quadrant 4: Centralised inventory
 6. How can you measure logistics with balance sheet and their performance explain and describe in that two to three main terms in brief.
 7. What is the cost of holding inventory in logistics and actually what are the terms of true cost of inventory?
 8. Explain Customer profitability matrix with the help of diagram.
 9. Under matching supply and demand what do you understand in closing the lead time gap? Explain.
 10. What are the pre-requisites for successful S & OP? Explain through the sales and operations planning process.
 11. How does in creating the responsive supply chain :- suggests four broad generic supply chains strategies dependent upon the combination of supply/demand conditions for each product.
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homestudyhelp365-blog · 8 years ago
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How does encouraging thinking outside the box help RWE n power to make improvements in the way in which it operates
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 CONSUMER BEHAVIOR
 Case 1: Motivating through Total Reward
Introduction
The Royal Bank of' Scotland Group (RBS) is one of the largest financial services companies in the world. It provides a range of services including banking and insurance. The RBS` Group operates in Europe, the US and Asia, serving more than 36 million customer’s world-wide. It employs more than 140,000 people. Roles As a major company, RBS needs to recruit the best employees it can. RBS is a leading employer and therefore offers a range of great job opportunities. People can start their working life by joining from school or from university. There are many types of job available, for example. working in a branch of the bank, or at head office in roles like marketing or sales. Motivation What is it that makes people want to work harder than others? Some key theories are: * Taylor and 'scientific management’. This theory said that every job could be measured by the amount of work done or the number of pieces made (this is known as the 'piece rate'). Workers would work harder because they would earn more. * Herzberg and the 'two factors'. Herzberg's theory showed that certain motivation flews needed to be in place first. These were called Wed 'hygiene' Wtors, for example, a clean work place and good bade pay. Only once these were in place could other factors be brought in to motivate workers. RBS uses a number of factors to motivate its people. These include recognition for a job well done, promotion and other rewards. * Maslow and the hierarchy of needs’. This theory showed that workers had to have their basic needs, such as feeling safe and secure, met first. Only then could they move on to be motivated by other things. However, RBS believes that meeting these higher needs, for example, by recognizing achievement, will motivate employees and help the company to grow. It has put in place a number of benefits to meet these needs. Total Reward RBS has a special benefits scheme called Total Reward. At the one of the scheme is good basic pay. RBS also provides many flexible benefits in areas like health cover, pensions and childcare. It uses this as part of its strategy to motivate employees. In addition to these benefits, every employee is set targets. These are measured to see how well he or she is doing. Employees can earn a bonus if their targets are reached. There is also a profit-sharing scheme. All employees are paid a bonus of 10% if the company as a whole does well. RBS also supports community projects and charities that are people care about, for example, the NSPCC and youth charities. It does this by trebling any money the employees raise. Work-Life Balance RBS knows that it is important to have a good work-life balance. This is the tradeoff between time spent at work and spent outside of work. RBS employees have the opportunity to work more flexibly. The RBS “Your Time” programme also helps by recognising that employees may need time off work for reasons other than sickness. They may want to spend more time with their family or perhaps take a career break to go travelling.
 Conclusion
RBS knows its employees are its future and rewards and encourages them. It provides a world-class employment package of benefits for every employee, at every level. In RBS, motivation theory comes to life.
 Questions:-
 1. Name two motivating factors at RBS.
 2. Describe the differences between the theories of Taylor and Maslow.
 3. How does RBS’ Total Reward package fulfil Maslow’s higher levels o0f motivation?
 4. How does Total Reward contribute to RBS’ overall strategy?
 Case 2: Using aims and objectives to create a business strategy
 Introduction
Kellogg is the world's leading supplier of breakfast cereal. It has 39 brands and a 42% share of the UK market. Kellogg makes a range of products for the various segments of the UK's market. The market is worth 1.1 billion a year. Kellogg's success is achieved through careful planning. It sets clear aims and objectives. It then uses the strength of its brands to help it reach them. Kellogg ensures that each brand has a unique place in the minds of its customers. This is called product positioning. Developing aims Kellogg's managers set aims. These must match what consumers want. In recent years, consumers have shown that they want to lead more healthy lives. Kellogg wanted to be part of this debate. It promotes the message 'Get the Balance Right'. It also wanted to show that it corporate responsibility. This means showing that it is a company that cares for both its consumers and the environment. An aim is a broad statement of where a business wants to be. Kellogg's aim was therefore to reinforce the idea of a healthy lifestyle.
 Objectives
Once a broad aim is put in place, objectives can then be set. These should be SMART. This stands for:
• Specific:
• Measurable:
• Achievable:
• Realistic and
• Time related.
They were set in three main areas
* promoting physical activity for health
* using packaging to promote a balanced lifestyle
* using food labeling to help consumers make healthy choices. Strategy A strategy is a set of' plans designed to reach the aims set. Kellogg's strategy included helping people become active. It has worked with the Amateur Swimming Association (ASA) since 1997. The ASA's want everyone to 'enjoy swimming as part of' a healthy, lit style'. These closely match those of Kellogg. Swimming, is also a family activity and a skill for life'. Kellogg became the main sponsor of swimming in the UK, providing over 1.8 million per The link with the ASA also helped Kellogg to support active lit styles in other ways. It linked with Sustrans, which promotes sustainable transport. This led Kellogg to develop a cycling based promotion. It also encourages walking. A free pedometer given away with All Bran inspired people to walk further. Kellogg has also sponsored other walking events. Kellogg uses symbols on its packs to show healthy Guideline Daily Amounts of ingredients such as salt, sugar and fat. This helps consumers to make choices. Communication Kellogg's success in reaching its aims is due to the clear ways by which it conveys them to customers. It uses cartoon characters to advise children and parents about exercise. It has also produced leaflets. These can be obtained from its website. Internally, Kellogg uses its in-house magazine to promote the message.
 Conclusion
Kellogg knows from research that a balanced diet and regular exercise help people stay Healthy. It is communicating this message through its brands and promotions.
 Questions:-
 * Explain what is meant by a premium brand.
 * Describe the difference between an aim and an objective.
 * Outline the purpose of Kellogg's work with the ASA.
 * Using examples to support your dialogue evaluate how Kellogg communicates and discuss how this enables it to position its brand.
 Case 3: Continuous improvement within an organization
 Introduction
Leyland Trucks is part of a US company called Paccar Inc. It makes trucks under the DAF brand at Leyland, near Preston, as well as in Holland and Belgium. Leyland aims to gain a 20% market share. It has a strategy to help it reach this target. This is a set of plans linked to its aims. Sometimes a business can improve by taking a giant leap forward. Leyland Trucks improves through many small steps. This system of continuous improvement is called 'Kaizen'. Kaizen A Kaizen action is one designed to bring about improvement. Often this involves teams meeting to see where problems might lie. Lots of these small steps can lead to big improvements. A good example is Leyland's introduction of robots in its paint process. Before going ahead. It made sure that it had the views of everyone who had been involved in a previous change and learned from this. Continuous improvement is vital for Leyland to meet its targets, keep customers happy and stay competitive. Added efficiency also keeps costs down and helps to protect jobs. Setting goals Leyland sets itself targets. It uses measures to see if it is reaching its goals. These are called Key Performance Indicators (KPIs). Leyland clusters its KPIs under themes. These are:
 • On-time performance
• Productively
• Quality, using a Quality Index target
• Financial pleasures
• Stock control
• Health and safety
• Kaizen
 Information from these KPIs is charted. Managers can see from charts how close they are to targets and set new targets. Kaizen is measured through a statistical tool called Six Sigma. Culture `Culture' describes the way in which a business works. The culture at Leyland Trucks is one of continuous improvement. It is based on all being involved. Everyone is trusted to take part in the process and to contribute where they can. Its values are based on team building and training. It involves everyone in decision making and gives them responsibility and power. It encourages everyone to try out new ideas. People 'live the values' every day by sharing working in teams and celebrating success. Kaizen in action The success of Kaizen can be seen through a recent example. In May 2006, a Kaizen, event was held in the vehicle finishing part of the plant. A team of project leaders worked with other staff. All tried to spot problems and suggest solutions.
This led to more than suggest solutions. This led to more than greater efficiency in a number of areas. 200 ideas for improvement and greater efficiency in a number of areas.
 Conclusion
For Leyland Trucks, Kaizen is a key part of its success. Kaizen has helped it to achieve results across all of its KPIs. In 2006 alone, there were:
 • Multi-million pound savings from Six Sigma
• A rise in on-time delivery to 95%
• A fall in both defects on units and injuries.
 Questions:-
 1. What is Kaizen? I low is this different from a one-step leap forward?
 2. How is Kaizen expected to help Leyland Trucks to increase its market share?
 3. How does Leland Trucks measure its continuous improvement? Can you suggest KPls for another type of business organization e.g. a retailer or a leisure centre'?
 4. Why is continuous improvement most likely to be achieved in a company with a culture of trust'? Start your answer by explaining what is meant by a culture of trust.
 Case 4: Managing risk through effective. Team-based decision making
 Introduction
 RWE npower is an integrated energy company. It is the third largest supplier of electricity, through its npower brand and one of the largest electricity generators. It is part of the RWE Group, which is one of the largest European energy Utilities. Energy Companies have a responsibility to maintain supplies of energy 24/7. This means that they have to be aware of and manage risk. There is a risk involved in all business activity. Managing risk successfully means striking a balance between risk, cost and returns.  Importance RWE n power is an important contributor to the economy. It provides jobs, helps people maintain and increase their standard of living by supplying energy and invests in large capital projects. The most visible face of the business is its huge power stations but it is also involved in developing alternative forms of energy such as biomass plants and wind farms. It seeks green or sustainable solutions to problems wherever possible. Types of problems There are different types of business problems and therefore different solutions to them. • Deviation problems are where targets are not heing met. Problem solving in this case is centred on closing the gaps. • Improvement problems. Here Solutions need to address how the business can become for example more efficient or more green. • Open-ended problems where conventional solutions will not work. Solutions are generally linked to the idea of 'thinking outside the box' i.e. coming up with new and untried ideas. Engineers at RWE n power have to handle these problems all the time. In the first two cases, there are often proven techniques and solutions which can be worked out in teams. Team work brings together engineers with different skills and experience. Teamwork encourages team members to bounce ideas off each other so can be fun as well as leading to solutions have saved RWE n power millions. Creative problem-solving. This is linked to open-ended problems. New solutions mean new risks, however, and engineers need to understand these. They have to take into account possible costs and health and safety issues along with the technical aspects of the solution. Solutions must take into account the needs of the customer. For example, small defects in turbine blades in power stations are inevitable during their working life. When these are reported, managers need weigh up the various options repair, up the various options (shutdown, repair, replace etc.), the first priority is health and safety, but then they consider commercial criteria, including cost and customer needs. Graduates RWE n power employs graduate engineers straight from university. They are trained and have a good career path in the company. They are encouraged to think for themselves and develop creative solutions to problems. Some solutions can save the company millions so as its investment in graduates is worthwhile.
 Conclusion
RWE n power needs good engineers to be able to fulfill its commitment to supply energy 24/7. These engineers need to be not Just skilled at their specialism, but able to solve. Problems in a creative way.
 Questions:-
 1. What do you understand by the term, 'thinking outside the box'? Give an example of how this can be applied to engineers working for RWE n power.
 2. How does encouraging thinking outside the box help RWE n power to make improvements in the way in which it operates?
 3. Explain how encouraging engineers at RWE n power to think outside the box has led to increased motivation for these employees.
 4. Recommend wavy in which another organisation of your choice might improve its employees to think in creative ways about work. Results through encouraging its employees to think in creative ways about work-related problems.
 Case 5: Creating a high performance culture
 Introduction
 The culture of an organisation is a way of describing the typical way in which that organisation operates. It is something that is created over time by the organization and the people that work for it. Siemens is built on a high performance culture. This means that everyone share one share the same vision and, values and busts each other's contribution. Siemens is a global electronics business with a turnover of around £60 billion a year. Its global headquarters are based in Germany but has sites around the world including around 100 in the UK with its UK HQ in Berkshire. Siemens products touch all our ranging from kitchen equipment to power generation and from traffic lights to hospital scanners. HR development Siemens is committed to helping its employees to develop and fulfill themselves at work. They may want more training, more interesting jobs or just a better work-life balance. Siemens knows that to maintain and develop the excellent workforce that, it has good people management. It believes that its human resources should be actively involved (called 'engagement') in its activities. This is a key plank of Siemens' business strategy. People Excellence This is the name given to the part of the strategy that relates to people management. It consists of four main elements:
 * achieving a high performance culture
* increasing the global talent pool
* strengthening expert careers
* Siemens Leadership Excellence Programme (SLE).
 At its heart is the building of a high performance culture. Employees know that they are valued and busted and this helps to motivate them. Siemens uses a number of ways to make sure that it shows its appreciation of employees. This all helps them to feel part of a successful team and helps Siemens compete more effectively. Creating the culture The high performance culture is based on teamwork. Targets are set for the business and these are related to individual and team targets. In this way, everyone is working towards better results. As team performance improves over time, so does the business. Talent management Siemens makes sure that all of its employees, not just the high fliers, are supported to reach their potential. It matches individuals' talents with tasks. Talent management allows for:
 * Job enrichment. Where extra tasks or responsibility can make a job more rewarding and
* Job enlargement, where the scope of a job is widened and extra skills developed. Talent management is applied to the business globally as a key par! The business strategy. It is closely linked to performance management. Performance management is used to monitor progress and set objectives for employees. It allows an honest dialogue to take place so everyone knows how well they are performing and how they might improve. This feeds directly into the high performance culture.
 Conclusion
The success of an organization can be traced back to its people. Siemens demonstrates thins well. Its high performance culture supports people and helps them to reach their potential. This helps Siemens to be competitive.
 Questions:-
 1. How does Siemens seek to provide good career opportunities for employees?
 2. Describe one of the systems that Siemens has created which provides development opportunities for employees at work
 3. How important is the appraisal system in helping to create shared understandings the objectives of the organization and personal objectives of individual employees?
 4. How effective do you think the Siemens approach to people management will be 2 in creating great results?
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homestudyhelp365-blog · 8 years ago
Text
How can you measure logistics with balance sheet and their performance explain and describe in that two to three main terms in brief
Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
 LOGISTICS & SUPPLY CHAIN
 1. Explain the competitive advantages in brief and the three “Cs” i.e. customer, company and competitors with the help of diagram.
 2. Explain in supply chain how these ‘4Rs’ of responsiveness, reliability, resilience and relationships are important in the market.
 3. Describe how customer service is important in logistics management.
 4. How in supply chain the approach to service segmentation are suggested explainthem in step Process.
 5. Define all the given terms:- a. Quadrant 1: Seek cost reductions
b. Quadrant 2: Provide high availability
c. Quadrant 3: Review
d. Quadrant 4: Centralised inventory
 6. How can you measure logistics with balance sheet and their performance explain and describe in that two to three main terms in brief.
 7. What is the cost of holding inventory in logistics and actually what are the terms of true cost of inventory?
 8. Explain Customer profitability matrix with the help of diagram.
 9. Under matching supply and demand what do you understand in closing the lead time gap? Explain.
 10. What are the pre-requisites for successful S & OP? Explain through the sales and operations planning process.
 11. How does in creating the responsive supply chain :- suggests four broad generic supply chains strategies dependent upon the combination of supply/demand conditions for each product.
 Assignment Solutions, Case study Answer sheets
Project Report and Thesis contact
www.mbacasestudyanswers.com
ARAVIND – 09901366442 – 09902787224
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