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Finance and Accounting Outsourcing Services

Infosys BPM finance and accounting outsourcing (BPO) services help leaders transform, and operate finance functions digitally. Know how we add value with f&a services.

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Business Process Management Service Offerings

Infosys BPM business processes management service offerings help accelerate innovation, increase productivity, and reduce costs. View bpm service offerings.

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Customer Service Outsourcing Solutions

Outsource your customer service with Infosys BPM that offers end-to-end customer support solutions to deliver a holistic customer experience. Empower with BPM!

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BPM Analytics Services

Improve business outcomes with Infosys BPM Analytics Solutions that help leverage power of data, domain expertise and industry-leading business intelligent tools!

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Business Process Management (BPM) in Healthcare

Our business process management and outsourcing healthcare service help transform healthcare business models, improve performance and standardize processes with reduced costs.

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5 Strategic Sourcing Lessons from 2020 for Healthcare Supply Chains

The COVID-19 pandemic left hospitals scrambling for medical supplies. It is time for hospitals to switch to AI-based strategic sourcing and procurement.

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Digital Transformation for Healthcare Supply Chains Post COVID-19

Has there been a modern medical event as monumental as the COVID-19 pandemic, which has sent shockwaves across global health procurement systems and supply chains?

This blog explores recent challenges to the healthcare supply chain management (HSCM) and how digital transformation efforts can improve the status quo.

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How Smarter Procurement can Generate Cost Savings in Healthcare

Supply chain management costs are the second-highest expenditure for healthcare organizations today, and procurement plays a central role in it. Since the healthcare industry has recently experienced the pitfalls of not having a fool-proof procurement strategy, largely due to the COVID-19 pandemic, here’s how smarter procurement decisions can help businesses save costs and time.

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How Healthcare Supply Chains Can Move Towards Post-COVID Resilience

The novel coronavirus brought everything to a jolting halt last year. While the world came to terms with the ‘new normal,’ the healthcare industry struggled to cope with the sudden spike in demand for their services.

The global pandemic significantly exposed weaknesses and vulnerabilities in the healthcare supply chain. A significant concern was the industry’s sole focus on minimising costs and ensuring just-in-time deliveries. The lack of planning, streamlined healthcare supply chain management (SCM), and foresight impacted key stakeholders.

For healthcare equipment providers and suppliers, the difficulty in sourcing essentials like personal protective equipment (PPE) has been the biggest supply chain challenge related to COVID-19.

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Sourcing and Procurement Services

From strategy formulation to BPM services and technologies, Infosys BPM provides support across all sourcing and procurement management needs. Explore our wide range of solutions

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Complete Guide to LPO

During the COVID-19 pandemic, corporate legal departments and law firms worldwide struggled with the additional demands of the new normal. Problems in budget allocation, resource management, and process optimisation have strained entire enterprises.

Restructuring of organisations and evolving regulations have further led to more legal spend. Other challenges include cybersecurity concerns, hurdles in remote work, optimising process workflows, and adopting new technologies.

Read here the complete guide to LPO

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Why CLM Matters More Today?

Various  factors have pushed the digitisation, access, and automated management  of contracts at every stage into the spotlight. Let’s look at why legal contract lifecycle management (CLM) is a significant point of discussion for all the stakeholders involved.

The  recent pandemic generated a storm of ‘force majeure’ as businesses came  to a standstill, accentuating the risk of contract failure. And,   although 4 out of importance5 force majeure clauses don’t mention   ‘pandemic’ or any global health-related crises, force majeure terms were  widely reviewed, negotiated, and reframed across organisations and   industries of all sizes.

The   growing customer expectations and rising complexities in a volatile   market have, therefore, led organisations to hunt for innovative   solutions that help effectively manage contracts through their lifecycle  and mitigate legal risks while saving precious time and financial   resources.

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The Rise in eDiscovery Technologies and Outsourcing

Data management was hard enough with litigation risks, data encryption, forensic analysis, and compliance requirements. What made it worse is the recent pandemic that has spawned lawsuits, complicated data discovery and legal-hold management, and strained budgets.

Additionally, the amount of structured and unstructured data in physical, on-premise, and cloud-based systems at modern enterprises has grown exponentially. As a result, it has become demanding to:

Determine where exactly data resides

Streamline processes to handle data

Optimise data storage, collection, and security

Follow protocols and best practices

Efficiently manage the entire data lifecycle

Here’s looking at some challenges in electronic discovery and industry trends.

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Artificial intelligence in LPO

The legal industry is fabled for accepting changes at a glacial pace. The lack of technical knowledge and expertise as well as the fear of job losses have fuelled the reluctance to adopt automation in the legal industry. Studies show that more than 80% of law firms fear that technology will replace human resources such as lawyers and paralegals.

However, artificial intelligence (AI) has benefited both people and processes in every sector, and the legal services industry is no exception. The impact of AI on the legal profession is expected to be huge in managing the entire legal process efficiently. The legal AI software market size is anticipated to grow from $317 million in 2019 to $1,236 million by 2024, at a CAGR of 31.3%.

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Advantages of outsourcing legal services

Why outsource legal work?

The healthcare supply chain — with its people, entities, and resources — generates a vast amount of data. For supply chain transformation in healthcare, you need to be able to use this data right, as well as add and integrate technologies to boost the performance of supply chains at every level.

Let’s take a look at some of the advantages of outsourcing legal work.

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Legal Process Outsourcing Services

Infosys BPM Legal Process Outsourcing Services blends customized technology and process consulting to automate, standardize, and transform your organization.