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Business Model Canvas

Filled: Customer Relationships

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Questions to Ask:

What are you Opportunities For:

Customer Acquisition. How do you get to your customers for the first time?

We will publicize our tutors’ profile, their achievements, and their carrier for our customer details. We will also offer some promos and discounts.

Customer Retention. What will make them comeback to your product/ service?

In our product/service, students will make their comeback when they experience good service from our review center. While the reviewers will not come back if they pass the board exam, they probably recommend our product/ service to their fellow CE board taker because our product/ service help them to get their job done.

Boosting Sale. How you will get higher sales volume?

We will give discounts to those customers for every referral they make through recommendations. We can also get higher sales from our old customers (passers) for recommending our review center to students and reviewees looking for our service/ product. We can also get higher sales volume by publicizing our customers’ passing rate: a higher passing rate good reputation of our review center.

In relation to your Value Proposition:

What type of customer relationship is match for your value proposition?

The type of customer relationship is match for our value proposition is: Personal Assistance - Our customers can interact to our customer representative through face to face interaction, call centers, via email transaction or through point of sales purchases. Example, our customer representative will introduce on how our product/services will work to our customer through face to face interaction

What type of relationship do each of your customer segment expect you to establish?

The type of relationship do each of our customer segment expect us to establish are:

Personal Assistance - Students and reviewee will able to communicate us regarding on how product/services will work

Community - In order to have a good community, our customer like students and reviewees, they can share knowledge and solve each other problems.

How costly are they?

Customers are our foundations for the growth of review center. To acquire new customer is the first step in retaining customers for building loyal relationships and be a successful company.

How are they integrated with the rest of the business model?

Because we need customers to run a successful business they’ll naturally have certain expectations to get their job done. As our business grows, we want to ensure that we meet those expectations, satisfy them, and maintain those relationships so that they will come back again. Through our good service review center and good quality teaching of our tutors, we can have recommendations for our new customers and referrals that can give discounts.

Lesson Learned

In studying the “Customer Relationships” we are getting an idea of how the business is constructed. Every segment is related to each other so that in performing the business, it will be successfully done, and it will just make some minimal changes if some terms are not working in reality.

Acknowledging the “Customer Relationships” will guide the business to take care of the customer and prevent losing track of handling them. This also allows the company/industry to create much deeper understanding and connection in their customers.

We learned that having positive customer relations helps you connect with your customers on a much more personal level. When you connect with the target audience deeply, you are much more likely to understand their requirements, resolve their problems, and create a sense of mutual understanding.

Meeting Summary

Google Meeting Code: qxr-iujc-dxb Date: March 28, 2022 | 9:30pm | Thursday Duration of Meeting: 1hr

Attendees (Complete): Bote, Herchelle Aubrey P. Panesa, Jana-Vi Nixie Pauline A. Talavera, Diether R. Villamor, John Paul H.

Summary

Before we conducted the meeting, we had already studied the “Customer Relationships” using the resources that were provided in the LMS.

Then we talk about the customer wants and our Value Proposition again to navigate us in identifying our right Customer Relationships.

We deeply talk about the opportunities our customers may acquire and in relation to our Value Proposition. We ended up revising some minor details and thoughts that we accumulated for our tutoring business (review center).

After we are satisfied with our accumulated ideas and additional thoughts, we disperse the tasks using the wheel of names for fair distribution of tasks.

Members and Their Tasks

Bote, Herchelle Aubrey

How costly are they?

How are they integrated with the rest of the business model?

Panesa, Jana-Vi Nixie Pauline A.

Customer Relationship Fill-Out (Updated Business Model Canvas)

Summary of what we have been learned

Talavera, Diether R.

What type of customer relationship is a match for your value proposition

What type of relationship do each of your customer segments expect you to establish?

Villamor, John Paul H.

Customer Acquisition

Customer Retention

Boosting Sale

All members contribute to creating the website.