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The benefits of ISO 9001 implementation in the call center industry

call center plays a major role in how we communicate with many organizations whether it is banking, tax issues, telecom even dealing with federal or local government and gets your problems resolved just through a call. with the growth of repertory of service providers in emerging geographies providing call center services, clients are spoilt for choices. In this world of increased financial and geopolitical risks.the clients are trading more consciously and carefully in the selection of the right service provider. the call center sector can employ nearly 5 to 7% of the workforce and are even higher in some other parts of the world. In 2014 it was calculated that 10% of the workforce of the Philippines was employed in this sector. So given so much importance to this sector it is necessary for you to give proper priority to this field because the person in the call center may well be the standard you judge the rest of the organization by. so its necessary and will surely make sense and worth for a call center to try and standardize and enhance customer satisfaction by implementing ISO 9001 certification in Saudi Arabia. so let's check out what are the benefits of having ISO 9001 in Riyadh.

Pursuing benefits of call centers

As you read above the importance which the call center plays in an organization cannot be underestimated.given that the first impression of the organization may come out from the call center operative. so it's always important to give major priority to this sector. because the level of satisfaction gained from speaking with a call center operative may heavily influence the decision to do business with them or not, The ISO 9001 certification in Dubai standard is all about enhancing customer satisfaction and providing satisfactory service to the customers .so here are so what particular elements of the standard could be used to improve call center performance? 1. Proper planning of risks and opportunities- it's important to have key performance indicators to identify the opportunities and it plays a vital role in the field of a call center business than any other. with this the call center should also consider many other indicators. a caller who is not satisfied or doesn't get his problem resolved is to go elsewhere to get the right solution to their problem. so the call center operative should have the ability and efficient enough to guide the customer in the right way or else there is always the risk of losing them. so by the efficient planning of methodologies and knowledge of risk in this field, it will benefit the organization and by this even able to recognize and convert opportunities by selling other services when a customer calls, whether it be to complain or request a service. 2. proficiency and awareness- This is the major part of the business performance and competence and awareness of staff can go a long way towards guaranteeing customer satisfaction. the staff should be having the proper knowledge and correct education and training can play a large part towards delivering a consistently excellent service.this ensures competence and consciousness in the ongoing process and helps enhance fulfillment of customers' requirements 3. Customer feedback and complaints- Most customers have been frustrated when using call centers at several times, and this frustration undoubtedly leads to customers moving elsewhere and it also effects of the revenue of the organization in the line of ISO 9001 certification in Saudi Arabia recommendation. its important for an organization for their customer to have feedback about the service whether by using a prize draw to encourage the completion of feedback forms, having a complaints center directly on hand to call or manage social media pages for their complaints as social media plays important role in most of the business these days and the job is not only to receiving complaints but also making the client feel valued and important and consider their complaints and resolve it for them. 4. Improvement-There is always space for improvement, no matter how long you've been in the business. Using the “Plan, Do, Check, Act” cycle to improve performance by making sure that corrective action is taken on non-conformities and customer complaints can improve performance immensely. with having  ISO 9001 certification to the call center industry there is always chance to improve internal efficiencies and profitability to the organization.

Sensing the benefits Many of these component highlighted above are within the clauses of the ISO 9001 standard and are layout to help standardize an organization’s processes and deliver consistency and enhance customer satisfaction. by implementing ISO 9001 certification in call center business also drive significant improvements in an organization’s financial performance as well. Retaining satisfied customers, engaging them and ensuring their complaints are dealt and resolved with efficiency     and most important thing is to have the ability to convert opportunities into sales are all attainable if you implement ISO 9001 certification principles to a call center business, So If you are thinking how to get ISO certification in Saudi Arabia you can write to us at contact@certvalue.com and visit our official website at www.certvalue.com and provide us your contact information so that one of our consultants Shall contact you to understand your requirements better and provide best available solution in market. With us, ISO certification cost in Saudi Arabia is always very reasonable for the work we deliver.

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QMS Change Management in 7 steps

Change is common in the life sciences industry, where a product may be designed and developed only once but change occurs regularly throughout the product lifecycle. to be a complaint, ISO 9001 Certification in Saudi Arabia requires the organization to identify and implement any changes to the quality management system, its processes or its outputs (products or services) in a planned manner. change management involves comprehensive manner which defines what will be changed, the parties involved, suppliers to use, materials to buy, how to regulate machinery, packaging, marketing, departmental permission, and many other factors.Although ISO 9001 change management may sound like a complicated activity. it can be thought of in quite simple terms that will help you to understand how this important activity fits into your QMS. Here is an Overview of the Change Management Process

In most of the change activities, there is inherent core methodology that helps in increases efficiency of the process.The quality management system easily guides the organization through the phases of an effective change management process. and when it comes to planning changes to the QMS the ISO 9001 certification in Dubai's necessity is very short and simple. the only real requirement from the ISO 9001 standard is that you need to make a proper plan when you are making a change in QMS. So  here are some of the things organization will consider for changes to the quality management system 1) the objective of the changes and the possible consequences - when you are planning to make the change in the ISO 9001 in Saudi Arabia you need to know for what purpose are you making the change what are the possible consequences form the change are there any advantages from making the change these are all the things you need to consider before making the change and remember there is no need to change the QMS just for the sake of making a change. 2) Maintaining QMS integrity - one of the main aim of making a change in the QMS is to improve customer satisfaction and meet the requirements of the customers so if you are making the change in the QMS and if it is negatively affecting your ability to improve customer satisfaction, then this change should not be made. 3)  Planning of changes -  When the organization determines the need for changes to the quality management system the changes should be carried out in a planned manner and the organization should also consider  the purpose of the changes and their potential consequences, availability of resources and the integrity of the quality management system 4) Design and development changes The organization shall retain documented information on - The organization shall identify, review and control the changes that are made during changes made in ISO 9001 in Jeddah and  need to ensure that there is no adverse impact on conformity to requirements 5) communication with the customers will be included- handling the inquiries or orders and communication with the customers, including changes so these were the some of the key things which the organization will look at for making changes to the ISO 9001 certification in Dubai.

How do you make ISO 9001 QMS changes?

The change management basically starts with identifying change requirement. Here are some process that is carried out to make a change in ISO 9001 certification in Saudi Arabia

1) identifying the need for change- By finding the need for change in the ISO 9001 in UAE you can carry out the process effectively without any delay 2) Product change- By implementing new technology and new equipment, Raw material, change in customer requirement and by implementing new methods 3) Ensure effectiveness of the implementation- Only by making a change in the ISO 9001 there is no benefit..it is important to ensure that everything has been covered by checking that there are no problems now present that need to be addressed and should be implemented adequately 4) Change in Employees- new positions, new recruitment and new opportunities should be set up 5) Change in management- With new employees, a need may arise for management of those employees.Mergers and take-overs 6) Assign resources- To put the plan into the proper effect you need to find out what are the resources required and assign those resources. 7) Carry out the plan- put the plan to work by identifying the resources and make sure that the implementation of iso 9001 is efficient although this is quite a simple process you can add few steps as per your requirement. the process of planning can be simple Maintaining your QMS will require you to plan changes.The requirements of ISO 9001:2015 are clear that the most important element in QMS change management is to plan for changes. but the important thing you need to remember is that a change to the QMS without a plan can cause dangerous problems that can negatively affect the ability of the QMS to function.with the amount of effort, time and resources invested in making changes in the iso 9001 it would be pointless to make changes without ensuring they will be successful.