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Week 8 - Exploring the Gaps in Medicine Delivery: What Local Pharmacies and Buyers Told Us

To build a significant solution with CareXpress, we interviewed pharmacy assistants, riders, and medicine buyers. These conversations uncovered real pain points in today’s medicine access and delivery landscape—insights shaping how we design our platform. Here's what we learned:

👥 Key Takeaways from Pharmacy Staff

Pharmacy staff revealed that while third-party services like Grab or Foodpanda are often used for deliveries, these options are unreliable and not well-integrated with pharmacy operations. Staff often face overwhelming workloads during peak hours, juggling in-store and online orders without proper support. Despite these issues, many expressed openness to using a dedicated platform like CareXpress—one that can streamline prescription processing, improve order tracking, and ensure better communication between pharmacies and customers.

🧍‍♂️ Key Takeaways from Individual Buyers

On the buyer side, people shared how difficult it is to access medicines—especially when they’re sick or buying for elderly loved ones. Long lines, out-of-stock items, and limited pharmacy hours often lead to delays or missed doses. Few have tried delivery services due to lack of availability, long shipping times, or distrust in current platforms.

🌟 What This Means for CareXpress

These interviews highlight the urgent need for a centralized, tech-enabled medicine delivery solution. CareXpress can fill that gap by offering a secure, pharmacist-approved platform that simplifies prescription handling, streamlines logistics, and delivers timely, trustworthy service to users.

do svidaniya!

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Week 9: What Our Interviews Reveal About the Need for CareXpress

These interviews helped us better understand the frustrations, expectations, and real-life challenges that users and pharmacists face. Here's a short summary of our key findings from these diverse perspectives.

👥 The Everyday Struggles of Buyers

Many of our interviewees, like Hazel, Maria, and Kent, shared similar frustrations — long queues, unavailable medicines, and inconvenient pharmacy hours. Hazel often buys medicine for her aunt and finds it frustrating when the pharmacy doesn’t have what she needs. Maria, who lives alone, has missed taking her medication due to pharmacy delays and stock issues. Kent emphasized the problem of affordability and limited pharmacy hours, especially during emergencies.

💊 The Pharmacists’ Perspective

Pharmacists from Rose Pharmacy and Southstar Drug revealed operational limitations. While some use Grab for delivery, none have a fully integrated, in-house delivery system yet. Common issues include unclear or handwritten prescriptions and receiving outdated or fake ones. Pharmacists often rely on manual logs to monitor prescription fulfillment, and there's some hesitation about fully adopting digital prescriptions without proper monitoring systems.

🌟 What This Means for CareXpress

The interviews validate the urgent need for a centralized, trusted medicine delivery platform. CareXpress has the opportunity to solve pain points on both ends:

For customers: Offer fast, convenient, and secure delivery—even for prescriptions.

For pharmacies: Streamline prescription handling and broaden their customer reach through tech integration.

Auf Wiedersehen 👋

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Week 7 - CareXpress: Improving Medication Access for Every Lifestyle

🌍 Convenience for Independent Living

Students like Jude Andrei Rabaya and Bea Lagayada, who live independently, expressed the need for an on-demand delivery service that removes the hassle of going out when sick.

“If I’m sick, the last thing I want to do is go out and wait in line at the pharmacy. Delivery would make things much easier.”

An easy-to-use app with quick ordering and fast delivery would give independent customers more control over their health without needing to leave their homes.

💡 Budget Constraints and Emergency Support

Conrad Abastas emphasized the financial difficulty of consistently buying medications, especially for maintenance drugs. Flexible payment options and budget-friendly delivery fees would make the service more accessible.

“Sometimes, I don’t have the money to buy my grandmother’s medicine. Having an option to pay later or a low-cost delivery would really help.”

CareXpress can address this by offering affordable delivery rates and digital payment options like GCash and card payments.

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Week 6 -CareXpress: Enhancing Convenience and Access to Medication

🎯 Convenience is Key for Students

For students like Kirk Louie Andan, convenience and accessibility are top priorities when it comes to buying medication. The challenge often lies in the distance to pharmacies and the availability of specific medications. A delivery service would save students time and effort, especially when they’re busy with school.

“It’s hard to find time to go out and buy medicine when you’re sick or busy with school. Having it delivered to your doorstep would be a big help.”

🏡 Living Alone and Facing Health Challenges

Ian Reister B. Baragona, who lives alone, highlighted the difficulty of buying medicine when feeling unwell. Long pharmacy lines and the physical effort required to go out while sick make delivery a valuable solution.

“When I’m sick, I don’t want to go out. Having it delivered would be so much more comfortable.”

CareXpress is not just about delivering medicine—it’s about improving health management, saving time, and ensuring consistent access to essential medications. By addressing the unique needs of students, caregivers, and individuals managing chronic conditions, CareXpress is positioned to become a trusted and convenient healthcare partner.

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Week 5 - CareXpress: Improving Medication Access Through Smart Solutions

Accessing medications should be simple and stress-free, but many customers face consistent challenges like long lines, stock unavailability, and the hassle of traveling to multiple pharmacies. Through customer discovery, CareXpress has identified fresh insights that highlight the need for smarter and more accessible medication delivery solutions.

🚶‍♀️ Care for Caregivers

One surprising insight is the burden placed on caregivers—especially students and working individuals—who are responsible for managing the medication needs of their elderly relatives. The difficulty of juggling school or work while keeping up with prescription schedules makes a reliable delivery service essential.

“I can’t always buy my lola’s medication because of my school schedule. A delivery service would really help us manage better.”

🌍 Flexibility for Rural and Urban Customers

Customers from rural areas often have to travel far to access medication, while urban customers deal with long pharmacy lines. Offering delivery options for both emergency and scheduled needs would benefit both groups by reducing travel time and improving convenience.

“Pharmacies are far from where we live. Delivery would be much cheaper than spending on transportation.”

CareXpress isn’t just about delivery—it’s about making medication management smarter, more reliable, and tailored to the needs of every customer. 🤗

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Week 4 - CareXpress: Expanding Access to Medicine Through Delivery

Getting medication isn’t always easy, especially for those living in remote areas or relying on maintenance drugs. Through customer discovery, CareXpress has identified new insights that highlight the need for wider access and convenience in medication delivery.

🏡 Addressing Rural and Remote Access

Customers living in remote areas face unique challenges in accessing medication. Limited availability of pharmacies and the cost of transportation often cause delays in getting essential medicines. A reliable delivery service would eliminate these barriers and make it easier for people in underserved areas to access medication.

“We have to travel far to get specific medicines. If delivery is cheaper than transportation, it would be a big help.”

💡 Stock Visibility and Real-Time Availability

Customers often struggle with medication shortages at pharmacies, prompting them to visit multiple stores. A platform that provides real-time stock updates and direct integration with multiple pharmacies would save customers time and effort.

“Sometimes I visit three or four pharmacies just to find the medicine I need.”

🚑 Emergency and Scheduled Deliveries

Customers expressed the need for both emergency and scheduled delivery options. Scheduled deliveries for maintenance medications would prevent missed doses, while emergency deliveries would be crucial for urgent health situations.

“Missing a dose because the medicine isn’t available can affect my health. Having a delivery option would help.”

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Week 3 - CareXpress: Making Medication Access Easier and Smarter

Managing medications can be overwhelming, especially when dealing with regular prescriptions or emergency needs. Through customer discovery, CareXpress identified two key features that would significantly improve the customer experience—automatic refills and flexible payment options—making medication management more convenient and accessible.

🔔 Automatic Refill and Medication Reminders

Many customers shared that they often forget to refill their maintenance medications, leading to missed doses and health setbacks. An automatic refill feature, combined with timely reminders, would help customers stay consistent with their medication schedules without the stress of remembering refill dates.

“Having a reminder would be a huge help, especially for maintenance medication. It’s easy to forget when you’re busy.”

With automatic refills, customers can set up recurring orders for maintenance drugs, ensuring that they never run out of essential medication. This not only improves adherence but also provides peace of mind.

💳 Flexible Payment Options for Greater Accessibility

Payment flexibility emerged as a major need among customers. While some prefer cash on delivery, others rely on digital wallets like GCash and online banking for convenience. CareXpress aims to support multiple payment methods to accommodate different customer preferences and make the platform accessible to more users.

“I don’t always have cash on hand, so being able to pay with GCash or card would make things easier.”

By offering a range of payment options, including cash on delivery and digital wallets, CareXpress ensures that customers can complete their orders quickly and easily.

📷 Documentation

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Week 2 - CareXpress: Making Medicine Delivery Simple and Reliable

Through customer discovery, we’ve gained valuable insights into how CareXpress can improve access to medicines and meet customer needs more effectively.

💊 Convenience Over Complexity

Many respondents expressed frustration over long pharmacy queues, limited stock availability, and the difficulty of getting medications when sick or unable to travel. A reliable medicine delivery service would eliminate these challenges, especially for individuals living alone or those with mobility issues.

“Sometimes I have to visit multiple pharmacies to find the medicine I need—it’s exhausting when I’m sick.”

🚑 Fast and Reliable Delivery is a Must

Customers highlighted the need for quick delivery, especially for emergency medications. Integrating the platform with multiple pharmacies to ensure availability and accurate stock updates would make a significant difference.

“A service that connects with all pharmacies and offers fast delivery would be very convenient.”

🔒 Building Trust Through Security and Verification

Trust is a major factor. Customers emphasized the importance of secure prescription handling and product authenticity.

“I’d use the service if it’s legitimate and guarantees that I’m getting the right product.”

CareXpress is positioned to solve critical gaps in medicine access by providing a fast, secure, and convenient delivery service—ensuring customers can get the medications they need, when they need them.

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Week 1 - Customer Discovery Insights for CareXpress

Understanding customer needs is essential for creating a successful platform. Our recent customer discovery gave us valuable insights into how CareXpress can fill a crucial gap in the healthcare delivery market.

CareXpress: Making Medicine Access Easier and Faster

Many respondents highlighted the inconvenience of long pharmacy queues and out-of-stock medicines. While most people still prefer buying medication in person, they expressed strong interest in a reliable delivery service for urgent and scheduled medication needs.

Key customer priorities include: ✔️ Fast and reliable delivery for both over-the-counter and prescription medicines ✔️ Assurance that medicines come from verified pharmacies ✔️ Secure handling of prescriptions and easy payment options ✔️ Real-time stock updates to avoid order cancellations

Customers also expressed interest in features like scheduled deliveries, emergency services, and direct communication with pharmacists for consultations. A platform that offers all these services in one place would significantly improve their experience and build trust.

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Discovering My MBTI and Innovative Characteristics.

Kinsa man gyud ko?

The Myers-Briggs Type Indicator (MBTI) is a tool that helps us uncover the intricacies of our personality. Recently, I took the MBTI test and discovered some intriguing insights about myself. Here’s a glimpse into my personality profile and what it means for me.

I am 68% introverted, which means I enjoy spending time alone to recharge. While I like socializing, I need quiet time to think and be creative. So, if you see me at a party, I’m probably the one sitting in the corner looking at a cellphone browsing tiktok. I am also 75% intuitive, so I focus on the big picture and look for patterns. I like to think about future possibilities and new ideas. Basically, I’m the person who’s always daydreaming about the next big thing while everyone else is stuck in the present.

When it comes to decision-making, I am 53% thinking, which means I make decisions based on logic and facts. I weigh the pros and cons to make balanced choices. You can count on me to overanalyze every little detail before making a decision. I am 65% prospecting, so I am flexible and open to new information. I like to keep my options open and adapt to changes. In other words, I’m the one who can never decide where to eat because I’m always waiting for a better option to pop up. Lastly, I am 57% assertive, which means I am confident and trust my abilities. I take charge and pursue my goals with determination. Just don’t mistake my confidence for arrogance—I promise I’m only slightly full of myself.

My Innovation Mindset

My Personal Innovation Mindset Level is currently 68.6 out of 100. This score reflects various components that contribute to my overall ability to innovate and adapt.

Trust is the foundation of any innovative mindset, and trust in oneself and others is crucial, which is an area where I can grow. Resilience, my highest score, is about bouncing back from setbacks and persisting in the face of challenges. Embracing diverse perspectives and ideas fuels creativity and innovation. Confidence in my abilities and the belief that I can make a difference are essential. Efficiently managing resources and time to maximize innovation is key. Working effectively with others to bring ideas to life is vital. Stepping out of my comfort zone to explore new possibilities is important. Finally, the innovation zone is the sweet spot where creativity and practicality meet.

Innovation is a never-ending journey, not a final destination. By understanding and nurturing my personal innovation mindset, I can unlock new opportunities and drive meaningful change. Whether you're an entrepreneur, a professional, or simply someone looking to make a difference, embracing an innovation mindset can propel you towards success. Because, of course, success is just waiting around the corner for anyone who dares to think innovatively.

Mindset ba mindset!