itnerdsnz

[itnerdsnz]

IT Nerds

IT Nerds is your local Waikanae IT support company offering nerdy but sociable IT services from wireless and internet, computer issues, software, data recovery and cyber security. Fast and affordable.

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[itnerdsnz]

When you've got a tech issue, call the IT Nerds and we'll get it sorted, fast.

We've been providing professional residential and business on site and remote support in New Zealand for over 15 years. Whether it's wireless, smart home, computer issues, getting help with a mobile or tablet, printing, scanning or application support and guidance, the IT nerds can help you!

Why use the IT Nerds

Personal service We know your tech inside out. We don't franchise or churn through staff. Your tech will know you by name and will be someone you can rely on.

On demand help Whether somethings not working as it should or an emergency, or you'd like to do a big project, we'll be there to assist you everytime.

Sociable techs Yes we're nerdy, but we can hold a conversation in simple terms, not technical jargon that's impossible to decipher, that's a promise.

All your devices We don't just look at your primary device, we're able to take care of your phone, tablet, smart TV and other technology such as smart home.

Simple pricing without hidden fees or charges. For remote support we offer a discount of $20 per hour due to not having to travel to your site.

15 minute fast fix fee: If we arrive and fix your issue within 15 minutes, you'll only pay a $82.50 callout fee (+$102.50 for business).

Expected commit time: Most jobs are next day unless we can fit you in same day. Emergency: If it's an emergency and can't wait, our staff can attend your site for a 100% surcharge (i.e. double usual rates) - please call to book.

Saturday & Sunday: Yes we can attend, please note a $50 surcharge applies.

Business hours: Our standard hours are Monday to Friday 8am to 9pm. Outside these times a $50 surcharge applies for weekend Callouts. (i.e. $165 first hour), on public holidays and from 8pm to 8am we have a 100% surcharge (i.e. double quoted rates above).

Remote support: If we can do your job remotely and you'd like to save $20 per hour, we can use our remote desktop tool. This is a safe and secure way of working on most IT issues.

Travel: Included for addresses in Kapiti Coast, i.e. Paekakariki to Manakau. Surcharge may apply for other areas.

15-Day Money-Back Guarantee If you're not completely satisfied with our services, we'll refund your money in full. All we ask is that you let us try and fix the issue first. The 15 days starts after full payment has been made on your invoice.

You'll need to let us know why you'd like a refund with a phone call to our helpdesk however we definitely won't make things difficult - we'd just like to improve for next time.

Excludes business rates and any hardware unless covered by CGA.

ORIGINALLY FOUND ON- Source: IT Nerds(https://itnerds.nz/)