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In the days prior to instant messaging, you either had to hope someone was available to take a call, visit them in person, or send an email and wait (potentially days) for a response. Instant messaging helps share a persistent stream of information in real-time. With messaging, staff in an organization can see which of the team members are available at any given time, and access the help they need to complete tasks, serve customers or excel at projects

Before the days of instant messaging, if you wanted to share a file, or connect with a colleague who was not in the same office location as yourself, you had to schedule a call or send an email. While emails provide a great opportunity to share easy-to-track knowledge around the world, it also comes with a host of problems, all the way from unreliable servers, to poor security. Instant messaging, on the other hand, offers

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As we discover new modes of communication that make connecting and collaborating with colleagues easier, the faster will the businesses grow. For example, messaging applications today not only gives you an alternative way to send content to a co-worker but will additionally provide:

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Role of Messaging in Real-time Communication

Instant messaging is a common component of the Unified Communication experience.

We are all living in an agile world where people need access to information as quickly as possible. Instant messaging enables this by allowing people to communicate with each other in real-time, through IM software on the internet.

Way back when Instant Messaging (IM) first began, in the 90s, it was primarily a solution for people who wanted to chat with friends and family over the internet. Instant messaging, today has emerged as a powerful tool for businesses too, and the messaging revolution is growing.

Communication at the core of business.

As we discover new modes of communication that make connecting and collaborating with colleagues easier, the faster will the businesses grow. For example, messaging applications today not only gives you an alternative way to send content to a co-worker but will additionally provide:

Real-time communication

Integration with web and mobile apps

File-sharing solutions

Presence feature (to see who’s online)

Data recording for information governance

In the days prior to instant messaging, you either had to hope someone was available to take a call, visit them in person, or send an email and wait (potentially days) for a response. Instant messaging helps share a persistent stream of information in real-time. With messaging, staff in an organization can see which of the team members are available at any given time, and access the help they need to complete tasks, serve customers or excel at projects

Before the days of instant messaging, if you wanted to share a file, or connect with a colleague who was not in the same office location as yourself, you had to schedule a call or send an email. While emails provide a great opportunity to share easy-to-track knowledge around the world, it also comes with a host of problems, all the way from unreliable servers, to poor security. Instant messaging, on the other hand, offers:

Real-time communication, with instantaneous insights into who is online and available to answer your questions.

Persistent connections for people around the world. You need not have to worry about someone from across the globe being left out of the conversation loop. Direct messaging systems allow users to scroll back through previous messages. Some even allow users to tag important posts.

Convenience: Instant messaging also works just as well on a smartphone, tablet, laptop, or computer. In some cases, you may not even need to download an app, as WebRTC makes it possible to connect through a web page

Team-building: Instant messaging allows for a more natural flow of conversation than email, which will help in better team-building, and enhanced communication and collaboration environment.

Enables Better collaboration: People around the world can collaborate in real-time and this means that tasks get done faster.

Archiving: A few instant messaging platforms are equipped with record-keeping functionalities, to enable you to search through past conversations for important information and maintain data for compliance purposes.

In a remote working environment where both employees and customers would want instant answers, we no longer have time or patience to wait for emails to load or files to open. Instant messaging supports the speed and agility required by the workforce, with a real-time approach to constant communication.

Team Collaboration

Teams have long collaborated over projects within an office or work environment. However, as work becomes more remote, the methods we use to collaborate are changing. We are moving away from the individual and siloed groups within an organisation, to embrace a wider, more connected team.

In fact, according to a report from Microsoft, we are currently operating in twice as many teams today as we did five years ago. When you combine that knowledge with the fact that we are seeing four times as many people working remotely these days, then you will realize, why so many companies are searching for the right tools to help people work more efficiently together.

As corporations continue to spread around the world, driven by remote and flexible working, collaboration tools are how we can connect the professionals who simply cannot engage in face-to-face work. Studies show that collaboration tools increase team efficiency by more than  20%.  

With collaboration tools you can:

 Track Projects easily

Connect with Teams from anywhere

Evolve projects faster

Access Expertise Anywhere

Enable easy Document Management and Reporting

Finally, the cloud-focused all-in-one collaboration application from UnifiedRing help you access, communicate and collaborate from anywhere in the world be it mobile or desktop devices.