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Managing IT Company

How long does your team employ to support core businesses instead of innovating and optimizing your business to make progress? More than you imagine. Initially, the majority of companies do not intend to operate an IT center. But even before you realize it, you're wasting an incredible amount of time managing your IT assets and troubleshooting usage issues, which you can not invest in managing and growing your business.

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Try to imagine never having trouble with your computers, your data centers and security. Outsourcing of the maintenance and support of your infrastructure can improve service levels of your staff and accelerate time to resolution of service issues while reducing costs up to 40%. This is where we intervene. Our teams are IT champions who support you and treat your end users, systems and devices with as much care as technical expertise. You need a specific skill to complete your talent pool? Or do you want to solve a particular problem? Or are you just looking for someone to take care of all this? We provide the necessary resources and you can focus on what you do best.

Think of what you could do if you never had to worry about upgrading your computers, if you did not have to troubleshoot connectivity issues with your end-user devices, and your network was still functional. Think how interesting it would be to entrust all these chores to someone else!

Source: Manage IT Support Services

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How To Win Clients And Influence Markets with IT BUSINESS CONSULTANT

Organizations look for ways which help them to grow their businesses. In today’s world, it is not possible for a company to boost it’s its operational performance without implementing right kind of IT strategy. It is not an easy task to keep your IT department up-to-date, to keep IT upgraded companies choose to outsource the services to managed service providers. A MSP will help to increase business operations while reducing costs and deploying the latest technology trends. Managed services providers help you to increase business efficiency in various ways some are listed below.

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Increase Productivity

Managed service providers, assist businesses in optimizing processes and keep technology updated. They make sure that you get most out of the available resources. They help to implement technologies in line to business operations and minimize expenditures and increase productivity.

Reduced Costs

Hiring efficient IT professionals and keeping their training up-to-date is time taking and costly too. MSP helps you to cut cost by providing with the latest technology services and provide highly skilled professionals that help you to streamline business operations with the technology trends.

Gain Scalability

As company expands, your IT preferences and needs changes. It is not easy for an organization to keep up with business operations and technology advancements, especially for small and medium-sized companies. An MSP helps organization to innovate technology with business processes and operations to achieve efficiency.

AA NetConsult offers managed services that provide quality services along with cost-effective solutions.

Source: IT Business Consultant

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How To Sell business intelligence consultant

A business intelligence consultant is someone who sets up computer systems to help decision-making. To understand what such a system represents, an interesting approach is to rely on examples from our daily lives. In our everyday life, we all make many decisions:

How will I dress to go out? A glance at the weather is enough to decide;

What time do I have to leave work to pick up my children at school? A simple calculation will answer the question. But the answer may be a little more complicated to get if I have to take into account the state of the road traffic (it's Friday, I must not forget that there will be traffic jams if I do not want to be late) or if I go to school by public transport when I am used to using my car;

Which movie will I go to see at the cinema? If I strongly hesitate between several films, I will probably go to a specialized site to consult the summaries, see the ratings, read the reviews filed, or even view the trailers.

Fortunately, the decisions that flow from these questions are often easy to make!

More rarely, we are faced with decisions that are more difficult to make, which often represent greater challenges and raise many questions. This is a very nice project that will require asking a lot of questions. These will concern, in bulk:

The price of the good;

the place of residence;

The number of pieces ;

The living space;

Local shops;

Schools;

Methods of transportation ;

transportation times to get to work;

The reputation of the corner;

cultural dynamics;

The animation;

Green spaces ;

local taxes;

Family proximity ...

This list is long and certainly incomplete!

If it's easy to pick one or two possibilities, it will be difficult to make useful comparisons and to notice certain things without writing these elements on paper. To facilitate the reflection, the ideal will even be to gather all the information in a single table, using for example a software like Excel:

With this table, future buyers will be able to make their decision more easily because they will be able to compare all the data at a glance.

In this example, future buyers will fill out this table themselves, using their different sources of information: websites, discussions with neighbors, notes taken during a discussion with a real estate agent, flyers, etc. In a company, you also use sorts of tables to store data. In fact, they are more complex computer systems than simple tables called databases.

We come to the skills that the business intelligence consultant must have. The latter is primarily a database specialist. Secondly, it is able to set up systems that automatically fill databases. As in our example, in a company, the data to be recovered comes from different sources: databases, computer files (which may look like our example, with much more data), the Internet, and so on.

Another important difference between our small example and the decision support systems used by companies is the volume of data. The systems of the latter do not store a few tens of data but millions or even billions of data. For example, banks and telephone operators are known for their huge databases knowing that they collect data from millions of consumers daily!

Thus, databases are absolutely essential for any medium or large company because they can store a very large amount of data. Another objective of the decision-making consultant is to use this data to build tables that will make statistics. These statistics concern all of the company's businesses:

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How many employees does the company have? What is the salary of employees? When did they arrive? Why were they absent?

How many products does the company have in stock? Who are these products bought from? When and how are the products delivered?

How many products has the company sold this year? How does this figure change compared to previous years? In which region did the products sell best? At what time of the year?

Who are the customers of the company? How much are customers buying? What do they buy

What turnover did the company achieve this year? What margin did she make?

These examples represent only a sample of the very large number of questions that business managers must answer in order to carry out their work. The statistics are here contained in tables that may look like the one in our example (see image above) but these data can be in other forms. For example, the data that represents the turnover made by the company in the different French regions can be placed on a map of France instead of using a simple table. In fact, more generally, one of the objectives of the business intelligence consultant is to think about how the data should be represented, in collaboration with the company's managers.

Finally, we achieve the essential goal of business intelligence. Based on an analysis of statistical data, company managers aim to make decisions that will improve business performance. For example, if the results of a new store opened in Aix-en-Provence far exceed the objectives that had been hoped for, managers can decide to open a second store in the same city or in the area. Another example is a restaurant chain that offers a new dessert to customers in its 500 restaurants. This is a special ice cream that will only be offered during the summer. If the sales figures are excellent,

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Statistics are essential, but the numbers themselves do not tell the whole story. A more general reflection must always be made before making a decision. In our previous example, let's imagine that ice cream sales are only average. What is the cause of this result? The proposed dessert would not please consumers so much? It's possible. But the truth can also be elsewhere: bad weather conditions (potential consumers are less out), a rather cold summer that encourages more to eat hot products, or even the crisis that limits the expenses of the outings.

Summary

In summary, here's what we can learn from the business of business intelligence consultant:

The business intelligence consultant is a specialist in databases;

He is able to automatically fill these bases thanks to computer techniques that he masters;

He knows how to build tables that allow statistics to be made;

He can also present these statistics in other forms than a simple table;

It helps business managers to make the best technical choices;

He is able to work with a very large number of people in the company.

This was not mentioned in the article but the decision-making computer consultant is also an intellectually curious person, able to write quality documents, to make oral presentations of quality, and to adapt to his environment of job.

Source: IT Business Consultant

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How MANAGED IT SUPPORT SERVICES Made Me A Better person

Currently, the management of IT services (or ITSM) is a trend that has established itself as one of the issues most discussed in the IS. The purpose of this management method is, through the joint use of processes, customers, product and partners to improve DSI relationships - customers internal to the company.

ITSM - Information Technology Service Management

For its operation, an ITSM software requires a unique database that will contain all the information pertaining to the company. It is the CMDB (Configuration Management DataBase) that will be able to manage configurations, changes, incidents and requests for user support. ITSM does not allow the management of the infrastructure that is made through Information Technology Operations Management (ITOM). In order to be able to automate the processes and to assign to a certain task, the definition of the actors or resources related to each other is made during the management of the work sequences.

In order to benefit from the services provided by an ITSM tool, it is necessary to use a catalog containing a sequence of actions or tasks that will be related to the software of ITOM. This is relative to the technicians, on the side of the users the catalog of services of which they have will be more simplified precisely so that the users can find oneself there. These services are store items on the CMDB.

IT service management software is no longer reserved for large companies. Even with a computer park including a dozen post, users etc. The use of ITSM tools will bring a plus in terms of the agreement between the strategy and the information systems of the company, and the adoption of ITSM methods is not expensive. More than SaaS cloud offerings are becoming more and more, an offer that allows SMEs to benefit from its services.

It appears that ITSM is expanding its scope and could be used for HR and other process management purposes.

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Helpdesk

The management of support services consists of being able to follow the activity of help-desk services (in charge of responding to the support request) within a company and this by the use of tools.

This management follows the correct processes of ITIL service support processes and are at numbers of six:

-Service center: Its goal is to provide a unique platform for users to make their request for IT service needs.

-Management of incidents: aims to manage the life of various incidents

-Management of the problems: Allows to reduce the effects that the incidents have on the company and by their anticipations to prevent the appearance of new ones by corrective measures.

 -Management of changes: The purpose of this process is to be able to demonstrate that each change is mastered, traced and historiated.

Release Management: Provides an overview of the changes made to a service and to be sure that if a latest hardware, software or other version is available it will be taken into account.

-Management of the configurations: It is a question of putting several practices in application, of the number of four, one finds the identification of the articles of the configuration, the control of the configuration, the recording of the states of the configuration and finally to carry out an audit to make sure that it works properly.

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GLPI

GLPI is an open-source solution for ITSM and servicedesk, more precisely it is a web application written in PHP, used to manage the inventory of hardware or software components of a computer park management user support.

This solution offers the possibility of being able to carry out an inventory (which can be combined with software such as OCS Inventory or Fusion Inventory) of posts, and other network peripherals, printers, etc ... It also allows the management of the licenses (date of expiration, commercial information ...), serviceDesk, statistical reports, hardware reservation, a FAQ and many other features that make it a powerful tool that can be implemented in an IS regardless of the size of the service. 'business.

The GLPI solution requires the use of two servers, one for the MySQL database and the other for hosting the web application It is possible to use the active directory of the company to use the same login credentials as a Windows session for example for authentication.

The diagram below shows a GLPI infrastructure coupled to OCS inventory and an AD:

Other solutions

The features of InvGate Assets provide organizations with unparalleled management capabilities. IT can properly manage and secure infrastructure, automated patch deployment, remote desktop control, license management, automatic removal of blacklisted software, change management and more.

It provides a complete inventory of your infrastructure and network. Thanks to the CMDB, it is possible to have an entire network scan in a completely automated way. It is possible to add features that will allow for example to trace computer peripherals or others.

ManageEngine ServiceDesk Plus:

Service-desk Plus is a web-based support and asset management software. It integrates several modules including demand management, asset tracking, purchasing tracking, contract management, a self-service portal and a knowledge base, all at a very affordable price.

Service-desk Plus contains everything an IT department needs to create a qualified IT help desk with a highly productive team.

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Foreman:

Foreman is a complete life-cycle management tool for physical and virtual servers. It provides system administrators with the ability to easily automate repetitive tasks, quickly deploy applications, and manage servers either on premise or in the cloud.

Conclusion

More and more companies are eager to develop their IT services and thus maintain a competitive advantage in their market. Both internally and externally, the quality of IT services provided to the different categories of users has now become a recurring point within IS, and is constantly looking for ways and resources to improve its services. One of the objectives of the IT department is to provide, despite the pressure of trades, a quality of service to users, and know how to anticipate.

Source: Managed IT Support Services

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Secrets To DATA CENTER CONSULTING – Even In This Down Economy

What do the peaking colors of fall foliage, the nighttime appearance of the hunter’s moon, and escalating college football and NFL rivalries indicate? That autumn has officially arrived, and Thanksgiving is right around the corner.

Thanksgiving is primarily associated with family and friends gathering together, enjoying an uncomfortable amount of turkey, stuffing and pumpkin pie, and then lapsing into a tryptophan and sugar-induced state of semi-consciousness. While Americans may also associate Thanksgiving with the Plymouth colonists and Wampanoag Indians, the holiday actually spans cultures, continents and millennia. In ancient times, the Egyptians, Greeks and Romans all feasted and paid tribute to their deities as an annual celebration of the harvest and its bounty.

But lest we forget, Thanksgiving is also the perfect time to reflect on all that we have to be thankful for, including data center managers around the world who work tirelessly to ensure business continuity within every enterprise. While typically not perceived as deities, the contributions provided by the data center manager throughout the spring, summer, fall and winter are no less worthy of honoring.

So, for this Thanksgiving, we’re expressing our deepfelt appreciation for the data center manager and enumerating the many ways these unsung heroes maintain peak performance across their facilities in today’s real-time, always-on business environment.

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Realizing the bounties of DCIM

Let us give thanks to the data center manager that implements and oversees Data Center Infrastructure Management (DCIM) tools, the software and technology products that converge IT and building functions to provide a 360-degree, holistic view of a facility’s performance to ensure that energy, equipment and floor space are used as efficiently as possible. In large data centers, where electrical energy billing comprises a large portion of the cost of operation, the real-time insights these software platforms provide into power and thermal management can have a direct and positive impact on an organization’s balance sheet. But it’s the data center manager who is instrumental in realizing the bounties of DCIM.

Forecasting peaks in server capacity

Abstaining old world implements such as MS Excel spreadsheets and Stanley tape measures to plan facility expansions or layout changes, data center MVPs also leverage DCIM software to project and forecast peaks in server capacity and usage, minimizing unexpected downtime. DCIM provides increased levels of automated control that empowers these data center managers to receive timely information to manage capacity planning and allocations, as well as cooling efficiency.

In fact, an Intel commissioned Redshift Research survey found that 21 percent of data center managers using DCIM for capacity planning and forecasting report that they could recover from an outage within two hours, compared to only 11 percent of those without the software.

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Maintaining data center health

According to a recent Information Technology Intelligence Consulting (ITIC) study, “Global Server Reliability Survey,” 50 percent of large enterprise data centers experience downtime at an average cost of $300,000 per hour. Thankfully, progressive data center managers take proactive measures to mitigate the risk of costly downtime and outages by employing a health management approach. Through ongoing monitoring, analytics, diagnostics and remediation, these regular health management checks can identify issues before they occur.

Adding proof to the holiday pudding, a recent study by Morar Consulting found that more than half of data center managers that utilize DCIM solutions report they’re regularly able to find and remedy issues within their facility within 24 hours.

Consignee to the C-suite

Every business searches for ways to increase agility, reduce costs, enhance energy efficiency and stay ahead of the competition. Where one organization’s IT infrastructure has not yet reached end-of-life, a colocation solution can be considered. For others, a managed hosting, cloud or hybrid solution typically provides the elasticity needed to satisfy the resource requirements and business objectives in fast-changing markets.

That’s when we can be thankful for the data center manager who functions as the IT consigliere to the C-suite, and can communicate the benefits of each environment to help determine what makes the most sense for an organization’s infrastructure.  

While the data center manager and C-suite executive may often be perceived as bristly in-laws occupying opposite ends of the dining room table, the reality is that these parties have an interdependent relationship. The challenge is not only to align facilities and IT, but to align the data center with the organization’s business goals.

Of course, it’s the intrepid data center manager who’s in the trenches of the facility on a daily basis — especially those that are implementing DCIM solutions — that can readily advise the necessary measures to achieve greater energy efficiency, reduce operating costs and increase infrastructure reliability.

So, this Thanksgiving, raise a figurative glass to your data center manager. While you might not be so graced as to have one of these extraordinary individuals sitting at your table, use the holiday as an opportunity to tell him or her how much they mean to your organization. Grab them coffee, take them out to lunch or dinner. Or better yet, leave that pumpkin pie on the corner of their desk and just walk away. On a second thought, make it pecan.

Source: Data Center Consulting

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Where Is The Best MANAGED IT SUPPORT SERVICES?

Consultants from large firms enjoy a prestigious career, but far from comfortable. A professional life from which it is difficult to extricate yourself. And who demands sacrifices.

For students of business school and engineering, it is the royal road. Strategy and audit consulting firms, particularly the Big Four (PwC, EY, Deloitte and KPMG) and the Big Three (BCG, McKinsey and Bain), are one of the most prestigious entries into the workforce. And are thus regularly among the favorite employers of students. To integrate them the competition is strong and the selection all the more fine. At PwC and Deloitte for example, only 2 to 3% of candidates are retained.

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In a Harvard Business Review article , teacher-researcher Sébastien Stenger talks about these "golden cages" where a lot of young graduates are rushing. The author of the book Au coeur des cabinet d'audit et de conseil , dissects this mixture of fascination, elitism, competition and self-denial, which these companies know how to make the most of their employees and to comply with them. to an iron discipline.

Michelin-starred restaurants and business trips

Because the benefits are not lacking. "Work (...) has a prestige function that gives the feeling of belonging to a selective elite. (...) We do not go to a firm to consolidate a financial position or secure a career, we choose to go to a Big because the work helps to stand out and support self-esteem by having the feeling of being part of a top layer, "writes the author of the article. In fact, an office experience is like integrating the professional elite. The best of the best. Both from the point of view of the quality of the work provided and the framework offered.

For each end of the project for example, the consultants meet in the best starred restaurants of the capital. If they finish after 9 pm, taxis and meals are offered. As for trips made abroad as part of their missions, they are held most often in the best hotels, between two trips in "business class". A comfort out of the ordinary so that many defrocked consultants point fingers. To take a taste too long is to take the risk of never leaving it.

Beyond the salary, whose growth is significantly higher than other sectors, employees acquire in these firms a certification of excellence at least as recognized as the most prestigious engineering schools or business, such as Centrale or HEC. "The salaries are attractive, the work is trainer and above all, the opportunities are promising, the passage through his cabinets is a career accelerator that allows quick access to management positions in large companies," said Sebastien Stenger. This is evidenced by the many job offers that "juniors" receive in their first year. And more specifically the management positions that are accessed by "seniors", associates or "partners".

"Those who do not know how to cope with this pressure leave the cabinet quickly"

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Sébastien Stenger

But of course, this type of career at a cost. Psychological and physical. The level of requirement, and therefore commitment, is such that the consultants are struggling to detach themselves from their work. To belong to this professional elite, they are asked to show absolute control of themselves (despite fatigue, pressure and workload) and cohesion. It is the whole organization of his time that must be oriented towards work, no matter the encroachment on private life, especially sacrificed during improvised "nocturnes". And "those who do not know how to cope with this pressure leave the cabinet quickly," says the specialist.

The cohesion passes for its part by a close, quasi-disciplinary control exerted by the cabinet. Called "up or out", the management system makes careers uncertain. Each new mission is a new beginning where the employee must prove himself to obtain a good evaluation and climb the rankings. With, always, the fear of failure and therefore of downgrading. "Their potential is compared, strengths and weaknesses are analyzed," and beware of those who are not up to par. Leaving the circuit is much easier than going back. Layoffs are rare, firms preferring to push their employees to resignation by the pressure of the group or work increasingly ungrateful.

The "revolted but dependent" consultants

But "how to explain this subordination?" Asks the teacher-researcher again, before pointing out that these same binding codes are so many elitist signs. In other words, the more the codes are binding, the more the group is considered superior. "At the bottom of these mechanisms of internal cohesion is a stronger integration around rules and strict principles to which the members submit and which signal by this discipline the sign of the elite, that is to say of a great restraint, of greater strength, as opposed to less welded lower groups perceived as anomic ". "Normal" companies, for example, are seen as banal and neglected, with linear careers and no stakes.

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Result, the members of these cabinets are for Sebastien Stenger "rebels but dependent". They feel at the same time a strong feeling of superiority, and are therefore excessively submissive and not very free. They are therefore revolted because they must sacrifice everything to their career and they know they are caught in a gear, but dependent because they owe everything, their esteem, their comfort of life and their future, to these same constraints. A phenomenon that McKinsey brings closer to a typical profile, the "insecure overachiever". In other words, the "ambitious worrier" or the "anxious perfectionist". "We need people who are not sure of themselves because, because they do not feel up to it, they are ready to give everything to satisfy the client and the cabinet",.

Source: Managed IT Support Services