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Uje Aprel. Ya starayus, rabotayu nad soboy, mne katastroficheski ne hvataet deneg, no ya starayu prosto jit, i ne zamirat ot oshushenia chto lechu v bezdnu. .

Ves: -13 kg s avgusta, chto ya schitaui prosto  neveroyuatnoi kruto, ya prosto v vostorge ot sebya.

Proval s vremenem,kotoroe uhodit na rabotu,  nado jestko uhodit v 6.30  i hvalit sebya za eto, s chteniem Mille, i s chteniem sebe.

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How to Deal With Crappy Bosses

My boss wanted to publicly humiliate me. He came into my office with a bunch of my colleagues. I was very busy playing chess online but I could see he was serious so I clicked away that window and stood up.

“Did you release the newest version product to the client last night?” he asked. The client was Pfizer. The product was software that automatically translated Pfizer technical manuals from English to about five other languages. I wrote the code.

“Yeah,” I said, “like you said I had to or we would be late on our delivery.”

“Well, the client called,” he said, “and they found a bug.”

My colleagues were nodding their heads. One of them must have been called by the client who then proceeded to take out his life’s troubles on her by screaming at her on the phone so she then complained to my boss who was about to take out the fact that he really wanted to beat his wife but I was a convenient second place.

“Ok,” I said.

“So you released a product to the client that had a bug in it,” he said.

“Uhh, yeah, I guess,” I said.

“Let get this straight. You mean to tell me you released this without triple-checking every possibility?” he said.

“Well, I double-checked but I did not triple-check,” I said.

(don't be bullied)

“Are you making a joke? This is a very serious issue. You NEVER EVER RELEASE A PRODUCT WITHOUT TRIPLE CHECKING.” His face was red. Everyone was watching.

“Ok,” I said.

“Ok what?” he said.

“Ok,” I said. “I QUIT.”

Which felt great because just 10 minutes earlier I had gotten off the phone with Rob Martin at HBO who had offered me a job with almost a 50% salary increase (from $28k to $40k) plus $2k in moving expenses.

“Well,” the boss (now “Chris” because he was no longer my boss), “you don’t have to quit. It was just a mistake.”

“No,” I said, “I don’t like being yelled at. You shouldn’t do that to people. I quit.”

Chris looked at me for a second. I think all of my colleagues had their jaws slack and wide open in that Monica Lewinsky way where the whole world could just explode any moment.

“C’mon man,” Chris said, “I was just concerned about the client. But I’m more concerned about whether or not you are happy in the workplace. No hard feelings.”

“That’s ok,” I said, “I don’t ever like being yelled at. So when people yell at me, I quit. You know as well as I do that every bug can’t be checked. You should treat people better. Now,” and I shrugged my shoulders for affect, “I give two weeks notice.”

I never told him I just had gotten an offer. A few months later he had a question about my code and he called about it and I told him I forgot the code completely and couldn’t help him. About six years later when I was running a venture capital firm he called, “hey buddy,” he said and he said he had a business to pitch me. I called him back and left a message. “Super excited to hear about your business. Send me a detailed business plan with description, bios, projections for the next ten years, a passcode to unlock an online demo, you know, all the usual things.” And he did. He put a lot of work into it.

I never called him back. He left repeated messages for about two months. He called my secretary and said he would stay on the phone until I picked up but I never did. I was really immature back then.

Bosses suck. I’ve had some real good bosses (hi Tom!) but mostly really bad bosses. Fortunately, before you finally quit there’s some good ways to deal with them and train them.

Remember BAD BOSSES ARE DOGS and needed to be treated that way.

Here’s very important advice on dealing with a DOG that happens to be your BOSS.

A) never kiss ass – then your DOG knows he can keep stretching the boundaries until you’re on the leash and not him. Never stop by his office just to chat. Never do any brown-nosing. This is the rule from “How to Deal with Crappy People”. If your boss is a crappy person then you want to engage as little as possible. Only work stuff. Never joking around. Never anything that builds a meaningful dialogue that he will twist later. Don’t make friends with an animal. This is  not every boss. Just crappy bosses.

(unless you're Dane Cook and your boss is Charlize Theron. Note: if you can't see these images check out jamesaltucher.com)

B) never talk badly behind his back – he will eventually hear. He will also sense it. DOGS are psychic. When you don’t talk badly behind his back his natural suspicions will lessen about you and he will treat you better. Talking badly behind his back  is a passive way of engaging with him and this goes against rule “A” above.

C) always give him credit for everything – DOGS like to be loved. When you do work and give him the full credit then the result could be: promotions for him, which leads to promotions and salary increases for you. Never begrudge when he takes credit for something you did. Everybody already knows it was you. I once had a boss who was promoted to a high level position. Everyone stopped by my desk to congratulate me because they knew what the reasons my boss were promoted for.

D) write a cover-your-ass memo every day describing what you are up to and who you are dealing with –  You need to do this every day: what you do, who you spoke to, etc: so that all blame gets deflected off you. Nothing can stick. When I was running Reset (which made websites and software for Fortune 500 companies) every project manager working for me had to do a cover-your-ass summary to the client of everything they did the day before. Every detail had to be tracked.

(always CYA)

E) build relationships with his network of colleagues and contacts – Eventually your boss is going to try to screw with you. But he can’t get away with it if your network includes his entire network. This isn’t as hard as it sounds. If your boss deals with someone then it’s not hard to ask them for coffee so you can “learn more about their job so you can help them better.” Nobody will say “no” to that and everyone will be grateful when you start helping them.

F) help other employees of your boss with their jobs (without acknowledging at all your feelings about the boss). They are going to want to vent to you. Remember rule “B” above. Don’t let them vent to you. It’s none of your business what their work problems are. This is very important. But help them with their jobs so that when it comes time for everyone to start pointing the finger then you’re the last person they point to.

G) Overdeliver. On anything he asks you to do provide an extra touch. This is how he gets promoted. When you are more creative than him, overdeliver for him, and he gets full credit. Then he gets promoted. Then you get promoted.

(I have no reason for putting this image here)

H) What’s your market value? You know that BS phrase “Always be selling?” It’s sort of true: Always be Selling Yourself! Always be applying for new jobs for two reasons. The job market is like any other market: prices are ruled by supply and demand. So you always want to know your market value. Information is power. The second reason is that it gives you a good plan B if you need to leave. Ideally you leave before you leave. i.e. freelance and generate multiple streams of income so you know you can afford to quit.

G) Then quit.

Here are “10 Reasons You Need to Quit Your Job Right Now”

And finally, here are “10 Things You Need to Do if You Were Hired Today”

Corporate America is almost by definition an exploitative environment. They pay you less then they make from your services. So you have to make sure that if you are going to let them get away with it then they can’t take advantage of you and that if they treat you badly you have other options.

I have more about this in my recent book “I WAS BLIND BUT NOW I CAN SEE”

—

http://www.jamesaltucher.com/2011/10/how-to-deal-with-crappy-bosses/

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ENTJ: Leadership

Combined with the following asks:

Do you have any tips on being a better leader? Especially of unmotivated people who have no interest in helping and get easily distracted? 

Thank you so much for this blog. I’m an INTJ who is majoring in directing for film and TV, but I’ve found that I can be a rather inconsistent leader – for some projects, I’m at the top of my game, but for others, I overthink everything and all self-confidence seems to flee. Do you have any tips or suggestions about how to succeed as a leader, particularly for introverts?

I’m an intj high school student planning to organize/oversee a fairly large-scale fundraising event next year, and am wondering if you have any tips for managing people effectively. As this will be a pretty demanding project, any advice is welcome!

Related answers:

What do you think is required for a person to succeed?

Do you think that introverts can succeed in the financial/business field? […] What’s your experience with introverts at work and what kind of positions do they typically thrive in?

Characteristics of a great leader (my 4 Cs):

1. Competence. A great leader is skillful at something. He should be organized, intelligent, timely, and accessible. I roll all these traits under competence because not having your shit together is the epitome of incompetence.

2. Confidence. A great leader needs to speak up, make tough decisions, stand by those decisions, and follow through. A great leader can act quickly and execute but also knows when he’s wrong and has to reconsider his decisions to choose another route. Balancing those two traits is crucial because too much of the former creates a battering ram boss (a xxTJ and xxFJ stereotype) and too much of the latter creates a scattered and ineffective leader (a xxTP and xxFP stereotype).

3. Communication. A great leader needs to provide the team with direction and clarity. If your team doesn’t know what’s going on, they won’t know what to do and if they don’t know what to do then they’ll either do it wrong or they won’t do it at all. Communication mobilizes the troops, sets expectations, clarifies confusion, helps catch issues before they become harmful, and above all, builds relationships and trust.

4. Compassion. A great leader inspires loyalty and devotion which translates into stronger relationships, happier teams, higher performance, and greater output. Now why is that? Why do likable people make better leaders? Because no one wants to work hard for a person they hate and no one wants to struggle and suffer to make a person they dislike shine. Why the hell would I put in 80 hours a week so you can get a raise?

Compassion is a huge part of charisma. It shouldn’t be fake and insincere but it also shouldn’t be accommodating to the point you’re letting sloppy and unacceptable behavior slide. Compassion is summarized by this statement: “I may not know exactly how you feel or what you’re going through but I’m here and I’m listening because you and your needs are important to me.”

Laws of leadership

1. Lead from the front, not the back. This means you need to be present, engaged, and setting the example for your peers and subordinates. Don’t stroll into work in the middle of the afternoon while everyone else clocks in at 5 am. They might not say anything but your team will resent you. You need to be the first one in and last one out. This will build respect.

2. Never ask someone to do something you wouldn’t do yourself. For example, asking someone to work on a Sunday night on their birthday or asking someone to miss their wedding anniversary to finish a deliverable. Your team will hate you if not outright quit. Also, even if you ask someone to do something that you would do yourself take a second to consider their personality, circumstances, and limits. I can work a 19 hour day because I have no wife or kids at home, but is it reasonable for me to ask someone else to do the same? It’s not. Make the right call. This will build trust.

3. Always explain why, even if they don’t ask. Always provide a justification for your actions even if your team doesn’t ask. This will provide context, clear up miscommunication and assumptions, and build trust. For example: “I’m sorry but we need to put in extra hours just for today because our project deadline moved up by client request and our budget is running low." Your team won’t be happy but they’ll at least understand. This will build communication.

4. Protect your people. This is important. This means if a client request is unreasonable, you need to push back. I’ve had situations where the client wanted to schedule 2 AM calls because they were on the East Coast and we were on the West Coast after our team worked an 18 hour day. I told the client to either reschedule the call or that I would be the only one attending the meeting because I was sending my team back to the hotel to sleep. The client wasn’t happy, but they understood.

Also, in the event your team makes a mistake and gets ripped a new one, you need to step up and receive the brunt of the beating. I’ve been on calls where our team was screamed at – cussed out– because something didn’t turn out correctly. Don’t throw anyone under the bus even if you can pinpoint who made the mistake, take the discussion offline, and shield your team from the abuse. This will build loyalty.

My teams would go to war with me, they’d follow me to the end of the world and back.

Motivating unmotivated people

I’m glad you asked this question because you will rarely, if ever, have a perfect team with perfect synergy and perfect circumstances to perfectly deliver a project. Learning how to manage and motivate unmotivated people is a huge chunk of being a great leader and why leaders get paid the big bucks (and also why introverts avoid leadership positions).

I use the carrot and stick method which means I try to fix the problem nicely first and if it doesn’t resolve itself I bring out the ENTJ hammer and bring it down. I never micromanage. I know NTJs get a bad rep for doing this but it’s an absolute last resort, a huge energy drain, and an awful option because if I have to do your job then I can’t effectively do mine.

The Carrot

1. Set expectations early and communicate them clearly. Example: "Our team needs 2 reports from you by Friday next week at 5 PM. I’d like to help you so let me know how you want to tackle this project and what you need to succeed.” This does two things:

You’ve preemptively removed the two most common excuses for failure: “I didn’t have enough help/direction/support” and “I didn’t know what I was supposed to do.”

This person feels supported and encouraged to start. He or she will feel comfortable reaching out to you throughout the process.

2. Conduct touchpoint meetings with the entire team to get regular updates and enforce accountability. Keep this person and their progress visible in front of the entire team. "Agenda item 3: getting an update on our reports. Hey John, where are we with that? How’s it coming along and do you need any help?” This does two things:

It keeps the person on track without embarrassing or antagonizing them because everyone on the call is treated equally and expected to provide a status update.

It allows you to catch issues early.

3. Provide frequent feedback. The rule of thumb is that praise should be given publicly and correction should be given privately. This does two things:

It corrects issues before they become huge problems.

Compliments build momentum, positive feedback inspires and encourages.

The Stick

If that fails and the person has a pattern of behavior then I remove them from the team. If you follow steps 1, 2, and 3 it shouldn’t surprise your team or the problematic person why you’re doing what you’re doing and how you came to that conclusion.

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Hello it’s Frankie! Hope your studies are doing well ᕙ( * •̀ ᗜ •́ * )ᕗ

Small update ahh I haven’t been a studyblr for long but I’ve been super inspired by @revisinc, @19hf, @arystudies, @learnal, @idkstudyblr, @studyquill, @studiyng + so many more!

I don’t know of many other studyblr challenges other than the great 100 days of productivity one so I decided to make this one! Have fun and remember to tag your posts so we can check it out!

The Focus Challenge

The idea of the focus challenge is to encourage quality of study sessions, rather than quantity- and help with the ‘work hard, play hard’ mentality! At the end of 30 days hopefully you’ve sussed out what times of day you’re most focused and you could make it a habit to study more often then!

1.  Post photo(s) daily of what you’ve achieved at the end of each session of studying. Preferably a photo for each study session to keep yourself accountable!

2. Include in your post

Duration: (start time) - (end time)

Concentration: /10

Energy: /10

Mood: /10

3. Tag your post with #focuschallenge so I can follow and support u!

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Planted some kale, chard, lettuce and spinach at work (hopefully) for sale in the fall.

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I hate going to work but at least the commute has a decent view.

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•cultivate a spirit of thankfulness 🌷🌳•

ig: @mariaadelephh

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Среда 10 авг Пожъем в 5 утра ходьба На рабте в 6.40 Сегодня последний день сдачи отчета. Забыла ральфк отправить еще одни отчеты. Черт

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Вторник 9 авг. Что то проясняется по работе, делаю выписки. Ехала на велике 16 км до и с работы. Милла подавилась костью рыбной.

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Понед 8 авг Щла от самабж до новотеля с Миллой. Ввсего 3 дурацких километра и быстро стемнело. Сейлс колы, митинг и прочее.

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#time management

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6 Aug 2016, Saturday No morning exercise today, instead of this, we headed to a fish market, which surpsisengly, was empty: no fishermen, no sellers, no fish. We had to wait for 15 minutes to get some to come inside. I bought a fillet of fish "kue" and another type of fish (dont remember the name) . We also bought a pork, cucumbers (1 kg) and 10 pieces of balinese green pancekes, which are called "dadar". What I didnt like today I forgot my phone twice an I have no plan for tomorrow I am still on the way to be a better version of myself. Problem:appettite is very good. How to solve: keep making exersices (rest on Tuesday and Saturday), riding a bycicle to work, avoid eating in the evening AND NO SWEETS AND NO BREAD. Choosing of thе most priority tasks at work. B: pork 100 gr, 4 pancakes with coconut and palm sugar L: rice, chicken, green boiled veggies, cabbage, beef.. 1 big plate with all these dishes. Afternoon tea: 1 strawberry tart 15 gr, 1 cappuccino

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Today's Startup: Proposable

Today’s internet startup Proposable creates and delivers web-based sales proposals in minutes. Be notified instantly when your proposals are viewed and know exactly what your recipients are looking at and start selling in real-time!

Ever wonder what happens when you email that sales proposal to your lead? Did they get the email? Did they ever open the attachment? How long did they look? With Proposable, you will never wonder again. Proposable shows you which recipients are the most interested and enables you to follow up with them at the exact moment they are viewing or commenting on your proposal.

Proposable empowers a new breed of salesperson, one who works in a world of real-time information and social connectivity. Instant notifications, comments and analysis on all delivered sales material enables quicker and more informed decisions. Online sales proposals save time, shorten sales cycles, and close more deals.

Sales managers now have a complete, real-time record of all drafted and delivered sales proposals across their entire team. With Proposable, you now can know exactly what your team is delivering and when. See trends across your sales team and analyze which sales proposals are creating the most interest.

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Definitely, I have to  implement most of these points in my daily working routine

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Do you feel pressured to give a guest the lowest rate because you fear they will not book or move their business to your hotel, but to your competitor?  When the hotel sales manager does not spend quality time to learn about the guest and their needs, and shooting out a rate is a truly a negative post experience. This builds a concept up in a guests mind for what guests can expect.

Whether you are selling a group or trying to win a new company account, the most common key strategies of the hotel sales process are:

Reinstate confidence after the initial inquiry that you have what they need and would be delighted to provide them with a great hotel experience.

Ask open ended questions first that are tailored around problem solving solutions.

Begin to provide information about your hotel in a passionate, exciting delivery that will cater to the experience they are looking for.

Reassure guests that you can provide for all the needs and requests they have stated.

Based on the market segment, provide free value add items that make sense for them.  These items should save them money or enhance the guest experience.

If you feel confident you have built a mental landscape in their mind of what they can experience….

State the rate and immediately ask for their business without a pause.  For example, ���With the great hotel experience you can expect, as well as all our offerings that will meet your needs, we can provide accommodations for only $109 per night, can I go ahead and draw the contract up?”

Here are few value add ideas:

Groups:

Ice Cream Social

Sports Team Survival Kits

Snack Bags

Free Meeting Room gathering space

Private Breakfast

Pictures of the group 

Movie and popcorn

Private pool party

City tour

Kids work shop

Art and crafts workshop

Business Travel:

Bonus loyalty points

Free bottle of water

Drink voucher

Wine tasting business social

Late check-out

Social Media Class

Yoga Class

Club Lounge 

Internet cafe

Late night snack box

Free room upgrades

Dinner voucher

Breakfast voucher

Free Ipad rental

Free earbuds 

Grocery store gift card

Free Upgraded high speed internet

If you can drive guest value, you can drive rate.  Innovative freebies can lead to referrals, but most of all guest loyalty. The strategy of adding value will increase your guest service scores as well as increase ADR. 

Have confidence.  Be bold.  A hotel is an experience, make it count!

Yours truly,

Hotel Tip Spot