The Interview Experience ( 5 interviewees)- UX Design
Interview 1: Juan Bracetty ( Classmate)
Me: Okay, so there's gonna be a few questions that I would like, if you want to disclose we can. But if you're comfortable giving your name and age then that, you know, that's obviously up to you. Are you? Are you comfortable with doing that?
Bracetty: I'm comfortable with doing that.
Me: All right, great. So can I have your name, please?
Bracetty: My name is Juan Bracetty
Me: And your age?
Bracetty: My age is 27.
Me: All right, great. So I just want to know what is the highest education you have?
Bracetty: My highest education level is sophomore year of college.
Me: Okay. May I ask what you're studying? So just be specific. If you want to.
Bracetty: Sure. I'm studying digital design.
Me: Digital design. Great. So Have you ever used any job-finding websites such as indeed Glassdoor and so on and so forth?
Bracetty: Yes, I've used Indeed. Glassdoor, monster.
Me: Okay. And how have they like worked out for you?
Bracetty: Indeed, has worked fine. Okay, looking for a job.
Me: Okay.
Bracetty: Glassdoor was useful with finding reviews about the company's
Me: Great, great. Are you currently looking for a job? And if so, what are you looking for? Exactly?
Bracetty: No, I'm just a student.
Me: That's okay. That means we can skip. I mean, you don't have to. But I mean, I mean, have you ever looked look for jobs before? In the past? You have right. So have you ever had any difficulties looking for in you know, as you were looking for one?
Bracetty: Sure. I had difficulties with such as my experience level at the job. Okay. Yeah, I saw you that too. Yeah. And just looking for jobs that are that work with my schedule.
Me: Okay, that makes sense. I feel like those are common difficulties. Would you say one of those difficulties will be scams that you run into fraud accounts, you know, things that like, can get you?
Bracetty: I guess I've dealt with a lot of scams.
Me: Oh, you think okay.
Bracetty: So yeah, but I, but I haven't, but I can kind of call them out or see them. I noticed them when they come up to me. So I don't know that it's a problem.
Me: Right. So we can skip that and go into question 11. So what gave it away? Then? You know, since you kind of already answered 10 for me. So like, how do you know there were like, scams?
Bracetty: I guess when the job seems too good to be true.
Me: Yeah.
Bracetty: When they are asking for your card number anything.
Me: Okay. Are they like the keywords that you're looking for?
Bracetty: Yeah.
Me: Great. Okay. And this is just like you looking for your ID? Are you using any software or apps? Anything that can help detect.
Bracetty: I'm just looking by my eyes.
Me: Okay, great. So what I'm doing is to going around and messing people, you know, they are having problems of scams and fraud and stuff like that, because I would like to create some sort of software app that can detect scams today. And when it comes to job finding, there'll be a lot easier, you know, for people to like, you know, find a job and not, you know, eventually do a like a pyramid scheme, which is like a fraud, you know, because that's frustrating. I'm glad that you decide to be part of this. Thank you for this interview process. It's nice to meet you Juan and have a nice day.
Bracetty: Thank you.
Me: All right. Great. Thank you.
Interview 2: Andrea ( Classmate)
Me: Hello, my name's Leroy.
Andrea: Hi.
Me: Nice to meet you. And your name is?
Andrea: My name is Andrea.
Me: Andrea. Right. Nice to meet you. What's so funny, uh, <laugh>. No, I'm playing with you, but, so, um, I see you, you're just walking around City College. That's okay. Um, are, are you like in rush right now, or?
Andrea: Um, not really.
Me: Not really? Okay. Uh, great. So can I borrow like a few minutes of your time?
Andrea: Yeah, sure.
Me: Great. Um, if you want to, um, would you like to speak your age? You don't have to say your age, you don't want.
Andrea: No.
Me: That's okay. Um, so, uh, I guess we can skip number three since I found you nearby City College. Um, but can I ask like, what's your area of expertise?
Andrea: Um…
Me: Like. Major.
Andrea: I’m majoring and graphic design.
Me: Graphic designs. That sounds good. Um, by chance, so you know, when you're looking for a job, so what kind of like websites you usually go into, like Indeed, for example, is that something… <shakes her head no>. you don't, you don't go into any, um, websites.
Andrea: I don't really look for in a job.
Me: Okay. At all? You haven't been looking for any jobs?
Andrea: No.
Me: That's great. Oh, so that's okay. That also skips number five or six. We're gonna have to improvise this. That's okay. Um, <laugh>, um, I mean, you haven't looked at a job recently. None at all.
Andrea: Mm-hmm.
Me: All right. Um…Well, so for this interview, since we're a close short, that's okay though. But, um, the process is to really help find people and know if there had any difficulties finding jobs. You know, like for example, running to like scams or frost like that and accounts. And that's like one of the main issues in terms of funding jobs. I actually met someone, um, earlier who said that one of their problems was, you know, finding a job that could fit into their schedule, stuff like that. But this is, that's, that's kind of like they're our own personal issue, I guess.
But this is more like a technical thing. And what I'm doing is trying to, um, create an app in software that can help find that and how, how do you feel about that? You know, that can make those easier, right? Like, I mean, give more about your opinion in that case then.
Andrea: Um, I think it should be something that is more reliable, like being accessible to the user. Like right, being able to communicate, maybe be Zoom or type of arranged a meeting with a company that you're applying to, to know you.
Me: I think, well that's an interesting interview, but you think, but that's before you find a job.
Andrea: Yeah. But like, being able to kind of feel that it is real, that it is not a scam.
Me: Okay. Okay. That can also work too. That sounds good. Thank you for your time. Um, I have like 14 questions here, but that's okay. <laugh>, uh, <laugh>. But <laugh>, uh, have a good day and it's nice to meet you.
Andrea: Yeah.
Me: Enjoy. All right
Interview 3: Daniella ( Friend)
Me: Hi, how are you? What's your name?
Daniella: Hi, my name is Daniella.
Me: Can I borrow some of your time?
Daniella: Yea, sure.
Me: Okay, great. So I'm doing this interview t for my class. And I just want to know
how you feel, and so on and so forth. This is information that we can disclose. Are you comfortable releasing your age?
Daniella: Sure. I'm 19.
Me: So we can skip number three since I found your nearby city college, but um, what is your area of expertise or your major?
Daniella: So I'm majoring in graphic and digital design and a minor in journalism.
Me: How are you doing in these classes? Like are you having fun?
Daniella: Um, yeah, having fun so far. It's got stress in though but I like it.
Me: That sounds stressful. When you're finding jobs, do you use any websites? Like Indeed, Glassdoor?
Daniella: I used to use Indeed, but it never really worked for me. So I stopped using websites.
Me: This is not for the question but like, how come? Did you find anything hard about it?
Daniella: So I would apply to a lot of jobs. Indeed, but you just never hear anything back from them.
Me: So you just stop?
Daniella: Yeah. So I just stopped using them.
Me: That happened to me a couple of times. But um, so next question. Are you currently looking for a job?
Daniella: Not really, I'm actually trying to quit my job.
Me: I mean, alright, so since you're working, what are you doing right now, though?
Daniella: Retail, I will go to retail.
Me: Where?
Daniella: 260 samples. Fifth Avenue.
Me: Okay, great. Um, okay, so since now that you're quitting? What other jobs are you like looking for right now?
Daniella: Um, honestly, I'm not completely sure. It's just like, I mean, I just want to quit. I haven't looked for any other jobs. It probably will have to be other than retail like anything but retail. Anything.
Me: Yeah, it's tough right?
Daniella: Yeah. It's really bad.
Me: Yeah. Don't do food by the way.
Daniella: Yeah. I think I want to stay away from store management or do something related to my actual, you know, major and minor, or like, we'll see.
Me: Yea. For me, the food service wasn’t great and man… I didn't like it, like fast food. And I still smell like hamburgers after. That's not great. Anyways, um, when you were looking for a job, and you know, in the past, have you found any difficulties when you're like looking for one?
Daniella: I pretty much what I told you never hear back from them or just applying and never getting anything back.
Me: Are there any other it's difficulties you come through? Or? Oh, that's it?
Daniella: Yeah, that's pretty much.
Me: All right. Um, how about like, scams or fake accounts? Have you run into those?
Daniella: Well, you mean, like in offering a job?
Me: A job and you find out like, it's a scam, you know?
Daniella: No.
Me: All right. Well, I mean, um, well, I guess we're gonna improvise. We're going to skip a couple of questions, but that's okay. Um, so many of the scams that people would run into, or are there like pyramid schemes, and some scams would offer you to have to, like, apply and then pay first before you work (pause) – yea, and from your reaction. That's really dumb. That's a scam. And some, sometimes people would fall for that. And unfortunately, some people would fall for scams and say, Hey, let me get your like bank account information, social security card, etc. And those are things that people usually avoid.
So it's good that you haven't fallen into any traps, but or, you know, stuff like that. And basically, this entire interview is to really understand who you are, like, we're coming to find a job and to really find out if you are aware of, of these scams as such, because what I plan to do is like create software or not to help people detect the scams and fake accounts so that they can, you know, find jobs easier and move on.
Yeah, fortunately, and lucky for you, you haven't run into those scams, so that's great for you. Thank you for your time slash meeting you have a good day.
Daniella: Thank you.
Interview 4: Jai Gohain ( Tutor)
Me: Hey, Jai. I'm glad that you're here. Um, I would, I would like to ask you a few questions for my homework if that's okay. Um, so, I mean, are you comfortable releasing your name if you would like we can disclose your name for this interview.
Jai: Yeah, sure. My name is Jai Gohain.
Me: And if you're okay with giving your age. If not, I can, you know, edit it out.
Jai: It's okay. I'm 26.
Me: Okay, great. So I'm moving forward. I would like to know, what is the highest education that you have?
Jai: I have a master's degree.
Me: Okay. And what is your area of expertise?
Jai: I graduated with a master's in ancient Greek and Latin. So that is my area of expertise is language.
Me: Oh, well, you didn't tell me that when we first met. So you said you have a master's in Ancient Greek and Latin.
Jai: Yes, I can speak two dead languages.
Me: Oh, wow. Okay, that's (3x) neat. Sorry, I'm still obviously trying to process that. That's, that's pretty cool. So I can't really imagine what you will use that for. But you know, it's nice to have I guess. It's I mean, it's great, it's a great opening story itself. ‘Okay, I
I know Greek and Latin”. But anyway…
Jai: It's a fun fact, Yeah. So it's pretty cool.
Me: So moving forward, I want to know, like, what kind of job-finding websites do you use, such as Indeed or Glassdoor? Or any of those websites that you will use to find jobs?
Jai: Mostly I use indeed. And then I try and just look out for connections on LinkedIn. But mostly for job searching.
Me: How's that like going for you? When when you use indeed or like LinkedIn? And such?
Jai: Yeah, I wouldn't say I'm very experienced and looking for jobs, because I am still in my first job.
Me: Right.
Jai: And I found it on indeed. And the website was okay, I just used it to, like, read the descriptions and, you know, apply to whatever seemed okay. So it seemed okay. And I didn't use it, like, after a few weeks, because I got the job.
Me: Right (3x). That makes sense. Right. So I guess we can skip number six since you are already working, but just, you know, out of curiosity, I mean, I kind of have an idea of how you work, but just to ask, how's this job going for you, you know, this tutoring job that you're doing?
Jai: The job is going well, because it's in line with what I wanted to do, which is to teach in some way or just, you know, tutor in some way, and like, learn from other people and just, you know, see what everyone's doing in the world of academics.
Me: Right. Right. That's, that's great. Good to hear.
Me: And, but, you know, when you did look for a job, did you come to any difficulties? I remember the last person, you know, for example, when he was looking for a job, he said, that was just finding a job that fit his schedule, do you have a difficult like that or some different difficulties by chance?
Jai: I have a pretty blank schedule. So that wasn't a problem. But I did have some problems with like, kind of describing what exactly I wanted from a job. So obviously, you try and put in like certain filters to find certain like to find a job with like, the with some kind of salary, and then what type of area and so sometimes it's hard to once you put the filters in sometimes there are so few results left that there is nothing left to apply to.
So a lot of the time I just have to, like, sacrifice some of my wants and needs to find any jobs at all to apply to.
Me: Right, right. Would you say that'd be kind of hard to put on your resume? Is that what you mean like the filter on the website that you click off to sort of best suit what you're looking for?
Jai: Yeah, yeah. So I wouldn't say it was for the sake of my resume, just like with what I wanted. It was kind of tough to find that job. And then I was looking because there are a lot of teaching jobs, but not all of them are. Some of them are just like private tutoring, and some of them are like big, big programs like New York Foundling. So I wanted, you know, the latter and sometimes it's hard to find those.
Me: Right. Okay. Um, okay, so those are some difficulties that you ran in, but how some scams perhaps, or fraud that you run into?
Jai: Right? Yeah. So yeah, like I said, once, once you put in like a bunch of filters in D, you're left with like, very few options. And then some of those options you don't like, try and figure out if, if the job is like, legit, or like, some sometimes, but I didn't personally run into the guy, I made sure to, like read the full descriptions, for example. And some jobs didn't have very good descriptions. And I never tried to apply for those because they either look like bad jobs or fake jobs. So I just kind of like, avoided them.
Me: Right. Okay. So I mean, that kind of answers to questions for, you know, 11, and 12.
So basically, what you're trying to say is, you know, the filters when you're going job hunting, they help. And you already know what to look for, you know, what jobs are had doesn't have much description. Those are like, you know, so if you were giving advice, these are the advice you would give, right?
Jai: Yeah, yeah. Okay. Be careful, read very closely, and read everything just to find out what's happening.
Me: Right. So yeah, I mean, I feel like I've gotten the same answer. In one of my other interviews, he said, there are some things that you would have to like, you know, look out for, if, especially when jobs sound too good to be true. As matter of fact, when I did the research for these questions, that's, that's one of those things I found.
Jai: I mean, yeah, so you know, when jobs are too good to be true, and jobs with no description are usually not good jobs at all.
Me: And those are the best advice to really avoid. And to, you know, not proceed to look for that job. Another thing I found was that common keywords are when they ask you to pay upfront before you apply, which is weird, it was just something.
Jai: Right, so those are things you should avoid.
Me: Then I also found that so may ask for your bank account information, or just your personal information in general. Those are two words, that would be a very immediate red flag.
Jai: I don't think I've personally come up against those, but if I did, I will.
Me: Right. Yeah. So as we're discussing this, so those are the common red flags, and I'm glad that you were able to you know, maneuver those red flags on her own. And then also kind of just skip questions there's 13 and 14.
Since I would assume you don't have any apps or software that you download. So to find those scams, it's just you kind of did this by yourself, which is fine. This brings me to the topic of the project that I'm working on it was just to basically create an app or software that you can download and then once you have it downloaded, these keywords will be highlighted and they'll tell you that it's a scan or that you know it's a fake account and they'll give like a little warning like the highlight it with a certain color like red you know it's like red it's always a highlight over the black color and there's like an exclamation mark at the end saying you know warning this could be a potential scam or fake account and then say proceed or not. I want to make sure that there are no bugs so that I can, you don’t misread the scam.
Me: And yeah, so thank you for this for helping me with this interview, and yeah that's all.
Interview 5: Sheng (Friend)
Me: Hey, um, is it okay if I borrow some of your time today?
Sheng: Sure, no problem.
Me: All right, great. Uh, thank you. So I have a couple of questions here. Um, just to let you know, this is for a project of mine, and after we're done, I'll explain exactly what my project is about. So there are two questions that you know, um, I'll let you know that I will be opening this to the public. So if, um, you know, if you don't mind releasing your name and age, then uh, that's up to you. If you don't want to no worries. I'll take it out and I will move on. Um, for the interview.
Sheng: Yeah. Uh, I don't mind. My name is Sheng. My age is 22.
Me: Okay. Uh, thank you. So, um, moving forward, what I would like to know, what's your highest education?
Sheng: Currently, I'm in college pursuing a DVA and account C.
Me: Okay. Um, would you mind telling me which college you go to?
Sheng: I currently go to Baruch College.
Me: Okay. Uh, and so what, what's your, um, area of expertise again? Like what are you, what are you studying?
Sheng: Uh, my major in Baruch is accounting with a minor in economics.
Me: Okay. And, um, when you are looking for jobs, what jobs are you looking for? Uh, like what websites are you on when you're looking for a job?
Sheng: Well, the, I guess the conventional hiring sites such as LinkedIn, Indeed. Um, some of the new things like Handshake, well, maybe Handshake is not particularly a new thing, but it is for our college. Um, so those are the sites that, uh, I try to look for jobs. Anything relating to you really from tax audits? Um, maybe not public, that's not my sort of thing, but yeah, anything in that field.
Me: Okay. So we just mentioned are job study you're currently looking for.
Sheng: Yes.
Me: Okay. Um, have you, have you ever, um, worked before looking for these jobs?
Sheng: Um, I did try some sort of, uh, temporary job, but you know, that was a long time ago. Me: Um...Do you remember, anything that you did.
Sheng: Oh, I mean, if it's anything pertaining to internships, reading, relating to my career, then no, nothing of the store. Okay. I'm still trying to look for that.
Me: Okay, that's fine. Yeah, I understand. But do you remember what was that long-time job that you did specifically? You don't have to get specific, but can you somewhat break it down? Describe it. It's okay if you can't.
Sheng: No, that's fine. Um, it was related to the food industry. Um, it was kind of a split thing where.
Me: Okay.
Sheng: I had to do cashier, had to do cooking, cleaning, switching, and rotating from position to position.
Me: Okay. All right. That sounds like a good start. Um, did you like it?
Sheng: Not, not the best time considering it was most of my first job.
Me: That's, that's fair. I feel like most people's first jobs aren't that, good anyways. Okay. So, um, when you did look for jobs or, um, what, what were some difficulties that that, uh, you know, that you, um, found?
Sheng: Um, well, there were quite a few prominent ones. For one, you kind of needed connections, um, if you wanted to get these jobs easily. Um, although if you don't have connections, then you have to make up for it with experience and skills, which would be pretty hard to get your job if you are trying to look for a job for experience and skills in the first place. So that's where the contradiction comes in. Um, so that would be my difficulties trying to find these jobs.
Me: Right. So, uh, just to clarify, connections as in like people, right? So if you don't have the right people, you won't be to find the right jobs.
Sheng: Right. Um, you have teachers, uh, professors always tell you when you get into college, the first thing you gotta do is network and, uh, reach out to people so you would have an easier time finding a job.
Me: Right, right. That makes sense. That makes sense. Um, okay. And would one of those difficulties is, um, scams that you run into? Have you ever, you know, uh, fall into those scams by chance?
Sheng: Um, there was one, there was one scam in particular that I did almost fall into, which was a type of Pyramid MLM scheme, which they kind of hit it in this sort of, uh, hope factor where they promise you a six figure job. You know, you'll have a, like a Ferrari and Lamborghini type of thing, and they'll try to coerce you into doing certain things. Not, not really directly, but they'll kind of hint it, where they'll give you a ride in some fancy vehicle, um, to show that they've made it, when in actuality it could be just a rental car just to show the new, uh, new people to get them, um, to really be in their work when really, as with all MLMs, the people at the bottom will always, you know, get the shorthand on the stick.
Me: Okay. Well, you know, that goes to say that, you know, some, um, of those jobs are legit. So how did you, how did you manage to get yourself out of it or found out that you know, that you know, this is too good to be true?
Sheng: Well, it's actually pretty funny. Um, when I was called in for an interview, the interviewer was actually one year younger than me and was still in college. Um, but besides that, the interview didn't seem like an interview. It seemed like a very, um, how should I say? It's, uh, it's not very complicated. It's more like if you pay for something, you get the job, which is a big red flag. I mean, why would you wanna pay for something for an interview? It didn't seem obvious to me because all I was thinking about was trying to get my first job in any job, and that just happened to be, um, one of the scams that I almost fell into. So I was in and out within hours.
Um, I did pay for it, but then I got a refund because they had a policy where if you don't have this certain, uh, website for like a month, then you can just get a refund back. Um, I was actually surprised at how easy the exit process was because all it took was just a refund and calling them and saying, I'm just not for it. And that's how I got out of it.
Me: Yeah, no, that, that <laugh> that by itself already sounds really shady. Um, I'm glad you, you, you managed to pull yourself out and, um, I like how you already noted everything that I've also like look into like research by myself. Uh, yeah. So those are things that would, um, prove that those are like scams, you know, paying for an interview or paying before you start working and, um, yeah, unfortunately, you know, people who, who just want their first job, which is who just want start working, just do something, anything, they would fall for it and they'll, they'll get into it for some, for a long time.
But I'm glad that you managed to, you know, uh, pick that up real quick and, um, yeah, man, good, good for you. I'm glad that, uh, it, you know, it, it didn't, it didn't hurt you as much.
Um, so yeah, so those are all the questions that I have and, um, I'm sure, as you know by now or can tell that, um, all my interviews questions are based on, uh, detecting a, um, a job scam or frost and stuff like that. And for that reason it's because I, um, know that, you know, since we were friends, I, you know, we, you talked about this, and I, um, I know you and some other people also had issues with doing that, and I almost got into a scam.
I was starting a job. They asked me to do like, um, to basically just organize folders and files for them, and all I have to do is just pay $20 upfront and just start working. I'm like, Okay, this is not too bad, you know, for like an entry-level job or something like that.
Um, and then, but then I got too fishy when they started asking for my social security card and like, Nope, that's this, that's where I stopped. No one should be able to ask for my social security card unless it's like, or I don't know, like I, I just knew that was like a big flag, so I stopped there too.
So basically, um, from my projects, I, I wanted to create an app or software that people can use and download to, um, detect these scams, you know, using keywords such as, um, paying upfront to for an interview or before you start, um, asking for your personal account and stuff like that are information, um, anything that seems too good to be true, all those things will be highlighted and it will tell you, you know, there will be like a red escalation mark.
Um, and it'll tell you that, you know, say warning, this sounds like a scam, Um, or fraud, you know, and basically telling you that don't do it, don't, don't get into it. So that's what I want to do for our project. Um, anyways, thank you for giving some of your time here, and um, have a good day.
Sheng: Thanks.
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